Name: Carten
Address: 24 Calata San Marco, Naples, 80133, IT

2/10

Poor

20 Jun 2026

Yaël

For the amount of money we paid, this is just gross. They seem to put everything on the hot tub but it had mold, the bed in the \"luxury queen suite\" was indeed a queen but of real bad quality. The whole room smelt like humidity. And finally, when we thought it couldn't get worse, we realise at night that our room was connected to another room by a door from the inside of ours. We could hear them talk like if they were in the same room all night. The receptionist was nice, but apart from this our stay was terrible

Partner

4/10

Poor

27 May 2026

Lauren

The bed broke during the night. The room was in a different location.

Family

4/10

Poor

30 Mar 2026

Jennifer

Room needs attention (water damage on the base boards, shower head leaking, sheets were stained, exposed wires in the bathroom by the shower window). Hotel hard to find from courtyard. Told it was on the 3rd floor but really on 2nd floor and then had to carry luggage up a flight of stairs. This hotel is not good for anyone with physical impairments. Main lobby was cluttered. Wifi was spotty. Had to catch an early flight and did not sleep due to noise of traffic, honking, people yelling, and other guests entering their rooms. Was not there long enough to have breakfast, but the seating area was cluttered with boxes. The positives: Room had a nice view of the castle. Recommendations: This hotel should have better signage in the courtyard or provide instructions of how to get up to the lobby. It should also let people know not easy access for those with disability.

Partner

10/10

Exceptional

06 Mar 2026

Michelle

We stayed in the junior suite, staff were brilliant, very friendly also the staff in the cafe below. Breakfast to the room was great, our room was amazing with hot tub. Location also fabulous. Thank you Carten staff.

2/10

Poor

05 Oct 2025

Chris

This is not a hotel in any sense of the word. The description on Hotels.com was not true. We are long time customers of Hotels.com and trust in your ability to ensure the information provided in the 'overview' is accurate. We have traveled a lot in Europe and this was the worst experience we have ever had.

Our stay began with us not being able to find the entrance. You had to enter a gate and then walk through a courtyard that can only be described as \"gritty' and take an elevator to the 2nd floor - walk up 8 very steep steps to a room with a desk (which doubles as the bar). No signage directing you until the 2nd floor.

The key needed to get in and out of the gate to the street was very difficult to use and it took us 15 minutes to figure out how to get out of the gate. Thankfully, when we came back from dinner the gate was open.

The only positive thing I can say is that the woman at the front desk was very friendly.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Melody

I had a wonderful stay at The Carten in Naples, its hidden little place just steps away from the port. The views of the city and the castle was absolutely breathtaking, especially at sunset. The room itself was a perfect blend of comfort and luxury — from the jetted tub and waterfall shower with an added oversized rain shower head to the incredibly comfortable bed that made it hard to leave in the morning. However, what truly made the experience special was the gracious host, who went above and beyond to make me feel welcomed and even served me the best cappuccino I’ve ever had. I highly recommend this place for anyone visiting Naples!

6/10

Pleasant

10 Aug 2025

Melissa

This is not a hotel and as said in previous comments are “luxury” apartments. Photos were deceiving. Place was hard to find in a very old building. Room was clean and spacious though. Did not like the style of the bathrooms.

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Heather

Staff is amazing. Go up elevetor inside the plaza. Little hard to find.

8/10

Excellent

09 May 2025

Mike

The room was excellent. Walkable to all attractions.

Leisure Partner

2/10

Poor

01 May 2025

Allen

I was very disappointed with my stay at Carten in Naples. There was no lobby, and I had to pick up the keys at a nearby gelato shop, which felt very unprofessional. The property had no elevator, so I had to carry all my luggage up several flights of stairs. The room had no view, which was misleading compared to the profile pictures. They made it seem like a hotel, but it turned out to be just an apartment setup, with none of the amenities or services I expected. Unfortunately, I will not be staying here again.

Leisure Family_with_children

2/10

Poor

07 Apr 2025

lilia

We spend over one our at the front till a nay

8/10

Excellent

13 Nov 2024

William

Great location for walking Naples

Not a conventional lobby entrance, but wonderful front desk staff. Our room was great with a comfortable bed.

Partner

6/10

Pleasant

05 Nov 2023

Ezza

Not a Hotel but Luxury rooms

These are Luxury rooms.

Entrance is a big downside, and then access to 2nd floor.

Once you are on 2nd floor, then you feel better.

The room was good and clean. But thunderstorm in the night brought up some of its deficiencies, like rain water came inside and its traditional green windows were making noise, i could not sleep well.

The receptionist and owner were great, i must say.

So in Summary, it is not hotel but luxury rooms only. It has good access to main landmarks, and big applause for the receptionist she is great.

Friends_and_family Family

4/10

Poor

29 Sep 2023

Chris

First from check in you can’t find the place there a small Sognefjord amid other signs so had to call twice. Lady come down then took us across the road to accomodation
On the first floor so very noisy . Place is dirty and the bed is terrible it’s bowed on the middle so you head and legs are higher then your body .there’s a big jacuzzi which we didn’t want need or use which wasn’t in any descriptions Breakfast delivered every morning is cold and salty but better then nothing
Give this place a miss from my experience well at least the room on first floor

Leisure Partner

10/10

Exceptional

30 Mar 2023

Elizabeth

The room was lovely with a briliant view, i didnt like the fact that there wasnt much of an entrance to the hotel, could have done with a more visable sign at the front of the building. However the staff were very accommodating and the breakfast was great!

Leisure Partner

2/10

Poor

01 Dec 2022

Rinesha

The rooms look nothing like the pictures at all. Please do not book here!!! It was false advertisement all the way around. I'm thinking they photoshopped these pictures. No room has a view of the castle, the bed and couch was hard and also had stains on it. Don't waste your money!!!

Business_and_leisure Self

6/10

Pleasant

27 Sep 2022

Nathan

Room was a cool idea, but poorly executed. Lots of mold in the shower/steam room and along the edges near it in the room. Check in was a hassle communicating with the front desk employees via whats app or text. Provided breakfast was store bought and coffee machine made. Not terrible, but not the best.

Leisure Partner

4/10

Poor

10 Jul 2022

Bhargavi

The only good thing about this property was the location. To begin with there is no proper “reception”. When we arrived at 8pm to check in, we were sent a message to go to a nearby restaurant to check in and when we did go to restaurant half the staff didn’t know what we were asking about and only one man knew what we meant by needing to check in but he was so busy doing his actual job which was to serve customers at the restaurant that we had to wait for him to get some free time. They took our breakfast order and confirmed timing etc but completely forgot to bring it to us in the morning and when we asked about it, they said someone had forgotten to write it down! Very very strange stay.

Leisure Partner

10/10

Exceptional

16 Dec 2021

Glenn

From the moment I arrived the staff (Roberto in particular) were very friendly and helpful. The room was really good -modern, spacious, very clean and tidy. Breakfast was served in my room - very good. An excellent stay all round and good location.

Self

10/10

Exceptional

04 Aug 2021

Casey

Worth every penny

Our check-in process was very easy and smooth, they only have 3 or 4 rooms so they were ready and waiting for our arrival. They were so helpful with telling us about the area and how to get around, the places to explore and recommendations. The room was very beautiful with the view of Castel Nuovo and THAT BATHTUB! I think I spent two hours in there. Worth every penny to soak our feet after a lengthy Europe tour!

Partner

2/10

Poor

28 Jul 2021

Verified traveler

Nice having \"sauna\" in the room.
King room is separated from Queen room by an internal door, so you can hear everything from the other room. Absolutely not pleasant... Huge lack of privacy and lack of sleep...
Moreover the room stays too humid all night.
The shower kept leaking all night. It was extremely inconvenient.
Breakfast is poor. Not worth it at all.
The bed is not firm, so it tends to swallow the body during the night which is very inconfortable.
Pillow smells of sweat of other people. Also inconvenient...

Business_and_leisure Partner

8/10

Excellent

01 Apr 2021

Verified traveler

Stanza carina e accogliente

La stanza è carina e accogliente. Vasta selezione per la colazione. Staff gentile e disponibile. Fermata dei taxi proprio sotto l’albergo. Servizio lavanderia un po’ caro.

Business

10/10

Exceptional

10 Jan 2020

Michael

Trip to Naples

Amazing hotel with even better staff. Breakfast every morning along with Netflix in the room, short walk to the port, restaurants, and major shopping areas. Modern room with excellent amenities. Would highly recommend.

Partner

10/10

Exceptional

19 Nov 2019

Verified traveler

Very good

Friends_and_family Friends

8/10

Excellent

19 Oct 2019

Mark

Room was great and location was perfect. Kristianna was great and took care of us with an excellent breakfast and coffee. Would recommend

Leisure Partner

10/10

Exceptional

18 Jul 2019

Courtney

Nice stay

My stay at Carten was great! It was a bit difficult to find because it's inside another building, but it was clean and the staff were very friendly and helpful. It's nicely located near multiple restaurants and not too far from the port.

8/10

Excellent

01 Nov 2018

Verified traveler

Great Stay!

Carten is walking distance to the marina, the castle and the main shopping district which made it a great place to stay for a quick stop in Naples. Francesca was very friendly and provided us with lots of local information and tips. The hotel is a little hard to find as the rooms are located within a complex of other housing and buisnesses. It’s located on the third floor but they do have an elevator if you have luggage. Overall very clean and spacious rooms, I would stay again if visiting
Naples!

Partner

10/10

Exceptional

28 Oct 2018

Verified traveler

A great hotel and the staff were extremily helpfull. While there is only three rooms very nice!!.

The area we found to be not so good !!

Partner

8/10

Excellent

12 Oct 2018

Luke and Gabby

Rose amongst thorns

Given this hotel is very small (only 3 rooms) we were greeted with a very friendly welcome with top quality service. For example, we had a very early departure at 4am and a beautiful little breakfast had been organised despite this time. The rooms were an excellent size, with the bathroom being exceptional. No wonder they will soon be expanding. Would definitely stay here again. The only slight negative was the neighbourhood not being the nicest setting. Thank you again!

Partner

10/10

Exceptional

28 Aug 2018

Jason

Wonderful large rooms with modern bathroom and sauna tub. This boutique hotel is within walking distance to ferry terminal. The attentive and lovely staff helped with everything we needed as well as prepared a great breakfast. Will stay here again next time we're in Naples.

10/10

Exceptional

28 Aug 2018

Zina

Pleasant experience!

Great little gem in Naples! So close to good pizza shops and restaurants. It took a while to find the hotel, perhaps a larger sign would assist in future travellers finding the place. We were greeted by friendly staff and were extremely happy with the accommodation. Definitely a pleasant surprise and a good nights rest!

8/10

Excellent

17 Aug 2018

Kevin

From the outside this place doesn’t look like much as it’s in a big complex. Once you’re inside it’s a totally different story. The bathtub was huge never seen one that bug in Europe before. The bed was awesome and comfy they give you their Netflix login so you can watch on a big tv was very good. The doors all were very tough to unlock and lock we went through 3 sets of keys before we finally were given the right set good thing we checked or we would have been locked out all night and missed our tour. Would check your keys before you leave was a minor flaw. Everything else was amazing would stay again our room had a great castle view.

10/10

Exceptional

06 Aug 2018

Lavon

Perfect location & view. Upscale decor. Quiet.

Exceptional! The apartment was beautiful. Comfortable mattress. Upscale decor. Fantastic view of the castle and ocean and an interesting view of a busy part of old town. As noisy as it should have been the sound proof window's provided peaceful quiet inside. Met 2 of the reception staff and they were both so very friendly and accommodating. Gave great tips on things to see, places to eat, and treats not to miss. Will definitely recommend this place to everyone we can and anyone visiting naples. Perfect location.

Friends

2/10

Poor

11 Jun 2018

Louise

Cancelled our reservation without notice

This was our last stop on our Italy trip, and I was expecting a nice hotel to stay at to relax and prep for our 17 hr travel day back home. We arrived at the hotel and they told us our reservation was cancelled by a disgruntled ex-employee. They rebooked us into a sketchy hotel in an even sketchier area. They told us it was near the train station and that it was going to be a \"4 person\" room - so the largest available. The new place was horrible, my boyfriend and I tried to put up with it but had to rebook a different hotel for our second night.

There was miscommunication between me and Cartens. I asked if my hotel nights were going to be refunded, and from what I understood it would be, and out of good faith on their end they would pay for the new (sketchy) hotel and 50 euros for the new hotel I had to rebook myself. In the end, I did not get my refund for the original stay - I lost out the money I paid for Cartens (which had to be more than the new hotel they booked me into) and I had to pay $80 euros (reimbursed 50euros) for the new place. They didn't even arrange transport to the new hotel, only gave us money to take the subway there ourselves. I understand the cancellation was not their fault, and the girl at the front desk was very apologetic, but I'm just extremely upset at: the miscommunication, the horrible first night in Naples, and paying more money out of pocket for the whole stay.

8/10

Excellent

11 May 2018

Karen

It was difficult to find but once there it was nice and the staff were wonderful

10/10

Exceptional

04 Jan 2018

David

A real discovery!

We have just returned from 3 nights at the Carten and absolutely loved it. We really hadn't expected to see a metal gate onto a very domestic looking courtyard with a name plate and a button to press for announcing our arrival. However when Manuella, a charming young lady with beautiful english, answered the intercom our stay turned out to be outstanding. After being escorted up to the second floor we were met with a high spec modern boutique 'hotel' of just 3 rooms. We were royally looked after from that welcome coffee to the moment we left 3 days later. Breakfasts were prepared just for us (mostly by 'Napi') and we had to say 'stop' on two mornings as we were already full. Afternoon tea appeared as soon as we came back from a hard days sightseeing. We were given full tourist guidance and an umbrella just in case. The staff were excellent throughout. The room was one of the most comfortable we have ever had with a super bed and a jetted bath tub complete with rain shower, waterfall, and mood lighting. All this in a stylish modern room with full facilities including an impressive 'smart' TV.
Naples is a fascinating city but is generally a little tired and worn. The Carten brightened our days and was a real find.

Partner

10/10

Exceptional

29 Dec 2017

Ashley

Great stay at a lovely chic hotel!

Trip was short and sweet! Hotel staff was wonderful!

Partner

8/10

Excellent

14 Jul 2026

Andreas

Vi ankom etter stengetid, men dette var ikke noe problem. Nøklene ble levert til en bar vedsiden. Kommunikasjon og alt fungerte veldig bra

Friends_and_family Family

4/10

Poor

15 Apr 2026

Patrick Wolter

Langt under forventet niveau

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Margherita

Esperienza da ripetere

L’esperienza è stata piacevole. L’hotel gode di un ottima pozione rispetto al centro ed è collegato benissimo con la metro alla stazione centrale. Strategico per potersi rinfrescare tra le attività della mattina e del pomeriggio. Stanza in buone condizioni e pulizia anche di un buon livello. Cordialità e gentilezza del personale davvero eccellenti

Partner

6/10

Pleasant

27 May 2025

arturo

.

Business_and_leisure Self

8/10

Excellent

10 Mar 2025

Katiuscia

Ottimo B&B

B&B in posizione eccellente: 200 m dalla fermata municipio, 500 m dai quartieri spagnoli e a 5 passi dal molo. Non possiede un parcheggio proprio ma nei dintorni ci sono almeno 4/5 garage a pagamento. Se volete avventurarvi nella ricerca di un parcheggio per strada intorno ce ne sono diversi.
Siamo stati accolti da una ragazza molto gentile e simpatica alla reception.
La camera che abbiamo prenotato si trova in un altro edificio rispetto al Carten.
La stanza è in realtà un mini appartamento: all'ingresso si trova l'angolo caffè con macchina con cialde, bollitore d'acqua, the e tutto il necessario per prepararsi un caffè. Ci sono sgabelli su cui accomodarsi per gustare la colazione che vi serviranno in camera.
Poi un piccolo bagno (la porta non si chiude a chiave), un bel letto comodo, vasca idromassaggio comodissima e bagno turco.
Va un po' migliorata la pulizia del bagno e sistemati dei particolari della stanza (tipo il paralume della lampada e il rivestimento del letto).
Come detto all'inizio la stanza è dislocata in un altro edificio quindi la colazione verrà servita in camera all'orario che concorderete con la receptionist.

Partner

10/10

Exceptional

14 Oct 2024

canella

Vraiment je vous le recommande propre bien situé le personnel et agréable

Leisure Partner

10/10

Exceptional

07 Oct 2024

Pietro

Top Lage

Sehr grosse Zimmer und ein noch grösseres Bad. Super Lage um Napoli zu erkunden

Partner

10/10

Exceptional

07 Sep 2024

MASSIMILIANO

Ottima posizione
È possibile raggiungere Via Toledo ( cuore di Napoli) a piedi in 5 minuti
Accoglienza al top

Partner

10/10

Exceptional

08 May 2024

Linn

Mysiga Carten

Jättetrevligt mottagande av kunnig personal. Visades runt i rummet och fick svar på det frågor vi hade om omgivningarna. God frukost levererat till rummet. Lagom balkong med utsikt över lilla torget och castel nouvo. Bra läge, gångavstånd till det mesta och tunnelbana och bussar precis utanför. Här bor vi gärna igen.

Partner

6/10

Pleasant

08 Oct 2023

Antonino

Non si tratta di un hotel: la struttura è composta da tante stanze/appartamenti distribuiti in differenti zone.
La colazione, non sempre rispondente alla richiesta, viene servita in camera perchè non è presenta una sala colazioni.
Unica cosa interessante di questa struttura è la centralità: proprio vicino a via Toledo e i Quartieri Spagnoli.
Ogni giorno viene chiesto se si vogliono le pulizie della stanza: non sono riuscito a capirne il motivo. In un hotel in genere le pulizie vengono fatte a prescindere.

Leisure Family

10/10

Exceptional

04 Jan 2023

Laura

Personale gentile e sempre presente.
Camera come in foto, posizione ottima e zona molto tranquilla.
Sicuramente ci torneremo.

Leisure Partner

8/10

Excellent

18 Oct 2022

alessio

Ottima posizione per chi vuole visitare Napoli! Personale accogliente, colazione servita in camera. Camera pulita e ben servita.
Posso solo consigliare alla proprietà di cambiare il condizionatore, e migliorare la vasca idromassaggio perché esce pochissima acqua. Per il resto tutto ok!

Leisure Family

10/10

Exceptional

12 Aug 2022

Anne-sophie

Super accueil et bon emplacement

Leisure Family