Name: Mercure Napoli Centro Angioino
Address: Via Depretis, 123, Naples, 80133, IT

10/10

Exceptional

28 May 2026

Foster

The hotel is very clean and nice and organized. The staff is helpful. It has a beautiful view out on the balcony looking out towards the castle

Self

6/10

Pleasant

28 Mar 2026

Kim Ming

The shower water pressure was extremely weak. The room lacked basic amenities like a vanity kit, body lotion, and hair conditioner. The hotel felt dated and looked nothing like the photos.

Friends

2/10

Poor

20 Mar 2026

mark

I stay in hotels for >175 nights per year. I will never stay at a Mercure hotel again.

Business

10/10

Exceptional

18 Mar 2026

Anita

Centrally located close to shopping, restaurants, and transportation. Clean and comfortable. Would definitely stay here again.

Family

6/10

Pleasant

09 Mar 2026

Rachel

I like the location and staffs. However the amenities and food qualities are not good enough.

Self

10/10

Exceptional

26 Jan 2026

Suzanne

Great hotel, great location! Upgrade to the “plus” rooms is worth it. Better rooms and in room amenities.

Business Friends

10/10

Exceptional

21 Jan 2026

Gary

Good room; location near port was optimal.

6/10

Pleasant

29 Dec 2025

Jessey

There were not much to eat. Running out of eggs and other items. Not a good value for 16euro each.

8/10

Excellent

27 Dec 2025

Danielle

The room was clean and the bed comfortable, including the pillow which is hard to find a from yet soft pillow that supports the neck well. Nice location and friendly staff. I was told I could look at the breakfast before deciding whether to pay for since I’m vegan and gluten free and the staff at breakfast did not speak English which is fine but they wouldn’t let me take a look before paying/probviding my room number.

Self

10/10

Exceptional

23 Dec 2025

Adam

Amazing hotel and I had an amazing view

Self

6/10

Pleasant

01 Dec 2025

Kenji

Nothing could be improved.

Self

10/10

Exceptional

28 Oct 2025

Donald

Yes clean every day

Partner

10/10

Exceptional

14 Oct 2025

Kathryn

Perfect spot to explore Naples. You can walk from the port/airport bus stop to this wonderful modern hotel. Then it’s right in the heart of Naples, explore the old town or the amazing designer streets. Great facilities. The room was spotless, comfortable and had easy to use tv and coffee for when you’ve had enough of walking the streets of Naples! The gym is well provisioned. If we returned we would definitely use this hotel again.

Partner

8/10

Excellent

08 Oct 2025

Gregory

We sated here pre-cruise as is is located near the cruise terminal.

Leisure Partner

8/10

Excellent

02 Sep 2025

Meredith

Convenient to walk around/explore. Close to the port, rooms/bathroom are small and no A/C but they do have a cooling fan system that we found the second night and it was better. Pillows and bed are really hard/stiff, so if that’s your thing, you’ll sleep well.

Leisure Friends

10/10

Exceptional

20 Aug 2025

Janine

The property was nice overall and the train is accessible right across the street. As far as the hotel goes, the first night the electrical sockets weren’t working, so we had to move to a basic room for one night. The next day we returned to our premium room, but Netflix and YouTube weren’t usable due to the poor internet connection. If you’re not someone who relies on TV or streaming, this would be a good place to stay.

Leisure Family

10/10

Exceptional

17 Jul 2025

Ximena

Great option if you are looking for a hotel close to the port.

Leisure Friends

8/10

Excellent

11 Jun 2025

Stephen

good enough

Leisure Friends

4/10

Poor

09 Jun 2025

Henrietta

the shower was very small, the bed and pillows uncomfortable, the safe did't work, the mini fridge leaked.

Leisure Self

6/10

Pleasant

29 Apr 2025

Mary

Not the best location to downtown Napoli!

Leisure Self

8/10

Excellent

24 Apr 2025

Jose

roon too small

10/10

Exceptional

11 Apr 2025

Geeta

Hotel is in a great location! There is a Metro stop right outside the hotel, and the hotel is only a 5min walk from the Airport Shuttle (which stops at the Port).
Gym is basic, but has good quality eqipment...gym is open 24h which is very helpful.
Breakfast is good....nice selection of food. There is also a beautiful terrace, so when the weather is nice, its great to enjoy your breakfast outside.
Good size bedroom, and good bathroom. I would definitely stay here again!!

Business Self

10/10

Exceptional

01 Jan 2025

simon

Excellent location.Very helpful staff.Great breakfast

10/10

Exceptional

10 Dec 2024

Olga

Good hotel.

Leisure Self

10/10

Exceptional

30 Nov 2024

Jose Reyes

Stayed for 6 nights. The front reception staff were always pleasant and helpful with any concerns i had. My room was always kept tidy, and fridge was always restocked. The area is extremely convenient and you are always a good walking distance from everything. You are in front of a busy street but the sound proof balcony doors really do their job and block out the noise. It was an exceptional experience and I look forward to booking again on my next trip.

Leisure Self

6/10

Pleasant

20 Nov 2024

Bashar

The property is extremely overrated considering many aspects :

The rooms were fairly clean, but not as clean as would you expect from a brand hotel. Bathrooms were not as clean as expected, our room smell started to become really bad.

There were not enough variety of food in the restaurent.

Towels were of the worst quality possible.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2024

Jose

Ladies at Front desk were polite and hospitable. Room was clean and quiet. Hotel was conveniently located close to port to connect to Sorrento, Capri, and Ischia.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Jennifer

It’s close to everything , very convenient!

10/10

Exceptional

23 Sep 2024

Taira

Convenient location

Leisure Partner

6/10

Pleasant

17 Sep 2024

Jessica

It was fine for one night before flying out. Longer, you need to look elsewhere. Nothing “bad”.

Leisure Partner

10/10

Exceptional

03 Sep 2024

Jacqueline

We walked straight from ferry from Amafi to this hotel. It was the first and nicest affordable we found on our walk. It was all new modern and clean. They offered free coffee in lobby area. As soon as we arrived we walked to the corner to a hop on hop off bus tour to get a full flavor of the city of Naples for 2 hrs for 20 euros each. After we got off by our hotel and ate at a place called Sano Sano. It was our best meal with a pesto pasta dinner and capri toast. So yummy. There is a beautiful castle a short walk from the hotel. We had an early 6;30 am flight to LAX in the morning. So the hotel booked a 4:15 am taxi for us the night before. The total cost of taxi ride to airport was 22.50 euros for me and my husband. It only took 13 minutes to drive to airport. You are in the middle of town so everything is walking distance. We were very happy with the hotel.

Leisure Partner

10/10

Exceptional

05 Aug 2024

Anne Marie

Convenient location for a quick naples visit. Lots of cafes, restsurants about. Bed was little hard but views of city and castle were awesome

Leisure Partner

10/10

Exceptional

04 Aug 2024

Julisa

The staff was welcoming and helpful with any questions I had. They helped me get a taxi at 5:30am when I had to check out early due to a flight change. The hot breakfast buffet was awesome and the view from the terrance was breath taking. This hotel is right across the castle and near hop on n off bus. The bed was comfy and room was very clean. Location was great. I got excusions booked by the corner agency down a block right across from the port and castle corner. We booked a excursion to Pompeii and boat ride to Capri which was safe. The area around the train station is a bit scary and be careful at all train and metro stations as I was surprised with the amount of pick pockets in all Italy areas like Naples, Rome, and Florence. I recommend to take Ubers or Taxi's around vs Metros. It was 30 Euros from the airport to the hotel and 13.50 euros for a taxi from the hotel to the train station. But i was very happy this hotel it was in a good area and I would stay here again if I visit again. I also found a great exchange rate place that the ratewas 88 euros per $100 US with no commission fee which is located a few stores down on the same side as you walk to the castle. I highly recommend this place.

Leisure Partner

10/10

Exceptional

02 Aug 2024

Agatha

Excellent location. Near the pier. Walking distance to Naples sights.

Leisure Self

6/10

Pleasant

03 Jun 2024

Toby

The room was nice and clean. Pillows were hard and thin, and the shower was tiny. But it was fine, clean, quiet, well staffed, very convenient location.

Leisure Partner

8/10

Excellent

27 May 2024

Abdulrahman

Convenient location

Leisure Family

10/10

Exceptional

23 May 2024

James

The service at the hotel was astonishingly good, and the room itself was very cleverly laid out to maximize space well.

Leisure Family

10/10

Exceptional

16 May 2024

Rosaria

Nice haven in a not so nice city.

This hotel was a lovely place to escape the not so nice city of Naples. The breakfast terrace was nice and I would have liked to have it serve lunch and dinner too. Hotel was close to the port where we took a trip to the lovely Island of Ischia. Glad we chose this hotel.

Partner

8/10

Excellent

22 Apr 2024

Utpal

They upgraded our room.

Leisure Partner

4/10

Poor

15 Apr 2024

Utpal

The room given to us didn’t match with what we saw when booking through Expedia. In Expedia the Superior Rooms has full height glass door that has views of the outside. However. our room has window that faces a dark alleyway.

Leisure Partner

10/10

Exceptional

12 Mar 2024

Eva

We stayed here part of a night for a layover before a very early flight. Front staff was friendly. Hotel was lovely and located within walking distance of shopping, restaurants and sites.

Leisure Friends

8/10

Excellent

10 Jan 2024

Louise

This Mercure is very well located indeed for the heart of Naples, including the port, Opera house, Piazza Plebiscito, Palazzo Reale etc. It is well connected to the railway station at Municipio metro station. The hotel is unassuming, but clean and efficient. Staff helpful. I shall certainly use again

Leisure Partner

2/10

Poor

18 Nov 2023

Marco

With outside temp 72F hotel shutdown HOTEL CENTRAL AC unit and inside room is hot and UNBEARABLE and MISERABLE. They want windows open but problems with MOSQUITOS. 3 Nites of nightmare. NOT ACCEPTABLE!!!
BAD PLACE OR STAY. NOT RECOMMENDED

Leisure

10/10

Exceptional

22 Aug 2023

Rasheev

Good location!

Leisure Friends

8/10

Excellent

16 Jul 2023

Trudy

This property is very close to the port which is convenient if you plan on ferrying to Capri and Amalfi like we did. Much more enjoyable than flying!

Leisure Family

6/10

Pleasant

20 Jun 2023

Raghavachari

1. Dirty and leaky toilet- room smelt of urine
2. Inadequate shower
3. Toiletry consisted of 1 soap- that’s it!
4. Limited dining
5. Convenient to port

Leisure Friends

8/10

Excellent

25 Mar 2023

Nick

Well positioned hotel

Clean functional hotel well situated in the port area.
Room I had very hot, air con not turned to cooling in March. Room was 324 above an alley and next to breakfast room so quite noisy.
Good breakfast selection and friendly staff.

Self

8/10

Excellent

13 Jun 2022

Timothy

It was near a metro stop, close to the port, and good dining areas.

There was a bit of street noise in the room.

Leisure Partner

2/10

Poor

24 Sep 2021

Verified traveler

Can’t believe it’s 4 stars

The standard double room was tiny, the overall experience was bad and simply didn’t justify 4 stars at all.

No basic amenities : there is a water heater but no cups or tea/coffe. No warm
Blankets (though when asked, we went to get them from the reception), Not even a “do not disturb” sign. Felt like the room was not prepared enough and lacked very basic things.

Shower has dampness stains.

Room number 602. Hard to believe it was the size the website says it was.

Wifi not reliable enough.

Disappointing, not justifying the price nor the brand.

Partner

4/10

Poor

03 Sep 2021

Olivia

Whoever is the marketing person for this hotel is a very good one. This hotel is a 3-star hotel at best. It is not a 4-star hotel. Although conveniently located in the city center there are far nicer hotels at better prices than this hotel. I stayed here for 3-nights in a “twin-room” where two single beds were pushed together, the room itself was small and outdated with very odd decoration/colour. Don’t expect anything above basic in regards to your tv and mini bar expectations, unless you want warm beverages and it’s not stocked. The air conditioning was very loud and had a bad smell.
If you plan on using the bathroom in the night be sure to be alone because there is no door handle that push-down and pull, it’s a pull and slam/bang which results in waking up whoever is around you with a loud bang in the middle of the night and this can be heard in the next room, despite the rooms being “sound proof”. The bathroom itself isn’t clean, there is dirt stuck in places such as the shower and dust under the sink and behind the toilet.
The breakfast is okay, it’s continental and due to Covid-19 it’s not self-service but two ladies are available to give you what you want from behind the breakfast bar. Can’t fault these ladies, they give you want you want and are friendly. The staff are friendly and check-in was easy as well as check-out. Room service was every morning but didn’t do the best of jobs just dressed beds, emptied bins and changed a few towels. Pictures aren’t accurate.

Leisure Friends

8/10

Excellent

27 Jul 2021

Verified traveler

Central location in this historic area. Gorgeous view of the castle. 2 min walk from the metro.
Rooms were clean, and beds are super soft.
Only negative, bathrooms could use a deep clean. Some black mold could be seen forming in the shower corners.

Leisure Partner

4/10

Poor

07 Sep 2020

Verified traveler

Nice staff but the room was aging and bathroom was old and dusty. It’s also a very noisy area
For that same price range, there are much better hotels in Naples.

Leisure Partner

8/10

Excellent

27 Oct 2019

Verified traveler

Excellent Service

Given an early checkin and a late checkout because we were leaving for a late flight. The checkin was very smooth and gave helpful information about getting to the airport. The room was modern and comfy. The bed was just the right softness for a good nights sleep. Negatives were the room was not in the best location and we could hear all the waterworks from nearby rooms including flushing toilets. The breakfast on the balcony overlooking the castle and port was excellent.

Partner

2/10

Poor

25 Sep 2019

Salih

not a good option

Not clean , terrible beds and not a helpful staff , I will never return back.

Partner

8/10

Excellent

20 Sep 2019

Verified traveler

Excellent location for port, buses, taxis and Metro. Lots of cafes, bars and restaurants close to hotel. Breakfast too was good value. All three rooms were very spacious. Plenty of toiletries. Staff were helpful and friendly. The foyer area was useful for waiting in. Vending machine fur snacks anc drinks handy too. Large supermarket nearby as well as some great shops to suit all. I would definitely stay at this hotel again. Only thing missing is a bar! But plenty nearby- just across road in fact. It’s on a busy street but traffic noise is minimum if you keep windows closed. Good air con in rooms.

Leisure

6/10

Pleasant

09 Sep 2019

Verified traveler

Decent room, well located

Good hotel for business stay.
Room was comfortable, neat, maybe a bit small. But very limited in window (internal window with no view at all, not even street, just a wall) and very noisy air conditionig

Business

10/10

Exceptional

02 Sep 2019

Verified traveler

Great location. Very nice open-air terrace for breakfasts.
There is a garage (not Mercure’s property) next door to the hotel. Very convenient, but a bit expensive.

Leisure Family

8/10

Excellent

18 Aug 2019

Dianne

Reasonable hotel, Close to port

As we arrived late in the evening & needed to leave after breakfast, we had little time to advise on this hotel. However-
Positives: Greeting by staff friendly & helpful.
Location excellent if you are ferrying to Sorrento area.
Breakfast on rooftop terrace enjoyable, with ample choices.
Negatives: Noisy - our room near a restaurant & rubbish collection
Bedding had a huge tear in the quilt cover
Floor was dirty- walked around barefoot & could feel & see grime.
Bathroom very small, but shower ok. Wifi good.

Family

8/10

Excellent

10 Aug 2019

Verified traveler

אהבתי את המיקום של המלון , אהבתי את היחס הטוב והנעים של
פקידת הקבלה אליסנדרה
לא אהבתי את העובדה שהמזרון היה רך מדי לטעמי.
בצ'ק אין קבלתי חדר מאוד קטן צפוף ומגעיל , לאחר שהתלוננתי זכיתי לקבל חדר משופר יותר .
בנוסף, האמבטיה גבוהה מדי והכיור נמוך מדי.

Leisure Family

6/10

Pleasant

30 Jun 2019

Ronald

Ok but lacked some class

Location excellent. Hotel amenities average. You can't even get ice in the hotel. Mattress needed replacing. Our room faced directly onto the street and had a western aspect. Without a/c you would cook. Staff were friendly, breakfast ok. I would have expected better from an Accor hotel

Friends

8/10

Excellent

25 Mar 2019

Verified traveler

Very adequate accommodations. Nothing fancy; nothing lacking. Located in the city but room was very quiet.

Leisure Partner

8/10

Excellent

12 Mar 2019

Barbara

2 nights in Napoli

Nice hotel, near port and ferry to Capri and other islands. Room was too hot, and no instructions for AC. It was fine with window open, but that was too noisy to sleep. Great pizza in Naples. Best crust we've ever had.

Partner

8/10

Excellent

11 Mar 2019

Liz

The hotel was very well situated for our needs. Rooms were comfortable and well appointed.

We were a group of 9 women, and we would have appreciated somewhere eg a bar to meet in and have a drink or coffee in the evening.

The staff at reception were extremely pleasant and helpful - a special mention would go to Bianca and Joshua .

Leisure Friends

6/10

Pleasant

04 Nov 2018

trevor

decent enough but hardly great for the price

OK room, ok bathroom, nothing much else to say of note, good location for port. Ok but nothing special

6/10

Pleasant

04 Nov 2018

Tay

Did not expect hotel to be this small for Mercure range of hotels in term of room size and lobby. Hotel does not provide parking but there is a pay parking in the adjacent building which is convenient. There are many restaurants around the hotel. The front desk staff were helpful giving information when asked.

8/10

Excellent

04 Nov 2018

Cory

Good hotel, poor WIFI.

Overall the hotel was nice, comfortable, good AC, Good location.
Poor WIFI.

8/10

Excellent

01 Nov 2018

Anne

Convenient place to stay

The hotel is in a great location with easy access to the main attractions, metro station and ferry terminal. There are several good restaurants within very easy walking distance. The staff at the hotel are friendly and helpful. Our room at the back of the hotel was clean and the bathroom had all the basics and plenty of hot water. I found the mattress uncomfortable because it needed turning. We didn’t eat in the restaurant because the breakfast sounded expensive compared to the local cafe but of course it might be amazing! Overall it was a good experience and I would recommend this hotel.

Partner

6/10

Pleasant

30 Oct 2018

Verified traveler

Great location but aircon poor and breakfast not worth the money. Not four star really. Location is the main plus point

8/10

Excellent

22 Oct 2018

rebecca

Breakfast terrific. Staff was always very busy, but I guess that's good for business.

Family

6/10

Pleasant

13 Oct 2018

Verified traveler

Good location

The receptionist not cooperative , I told them I am not happy .

8/10

Excellent

05 Oct 2018

George

Good hotel in a great downtown location. Have stayed at a number of Mercure hotels throughout Europe and never disappointed.

10/10

Exceptional

23 Sep 2018

Raechelle

Convenient Location for Sightseeing

This is a nice hotel in an ideal location. It’s close to the port, the metro, and a taxi rank. The sightseeing bus stop is in walking distance as is Castel Nuovo, the Royal Palace, and Piazza del Plebescito.

I had a single room which was surprisingly spacious compared to some double rooms in larger cities.

Professional staff was helpful and had very good recommendation. Easy check in and check out process.

8/10

Excellent

23 Sep 2018

Verified traveler

Nice hotel in “classic Napoli”.
Clean rooms although a bit on the small side.
Staff quite friendly and professional.

8/10

Excellent

07 Sep 2018

Robert

Short stay

Initial checkin staff member was helpful, location was good close to the port and local Main Street for shopping, restaurants definitely walkable

Partner

10/10

Exceptional

02 Sep 2018

Verified traveler

Nice Hotel central to city

Staff on check in and departure were amazing. Very central hotel great for late check ins. 3-5 pizzeria’s within 5 minutes of hotel for eating in or fast take away. Would not hesitate in booking hotel in the future

6/10

Pleasant

13 Aug 2018

Ross

Good location but over priced

Good location, but overpriced for what you get. Room was non smoking but had smoky smell in it. Bathroom was old, not in great condition, and not as clean as it should have been. Mattress was hard and duvet was lumpy.

Partner

6/10

Pleasant

11 Aug 2018

Em

Decent location- ok hotel

The room was small, bed was ok. Not very comfortable because you could feel the springs in your sides.
The air conditioning was not very good and it was always hot in the room no matter for how long you left it blast at maximum.
Some staff were nice but others were plain rude but that’s everywhere I guess.
Overall, the location is worth the price so don’t expect much comfort from the room.

8/10

Excellent

05 Aug 2018

Verified traveler

Convenient to Ferries

Great, clean hotel in a not so great area. Perfect and extremely convenient if you just need to be near ferry.

Friends

10/10

Exceptional

27 Jul 2018

Verified traveler

Amazing Staff and great hotel location. Pascal was really really helpful.

10/10

Exceptional

11 Jul 2018

Lori

Walking distance to the ferry port. Major construction & traffic in the area made it a bit challenging with luggage. Room was large, clean & quiet. Shower is tiny. Close to Metro station. Taxi stand across the street was very convenient for 3:30 am ride to the airport. Excellent restaurant right around the corner.

10/10

Exceptional

11 Jun 2018

Verified traveler

Nice Hotel at the right location. Rooms are small but comfortable.

10/10

Exceptional

10 Jun 2018

Nicola

Overnight stay

Perfect location as I was travelling to Capri the following morning. Particularly enjoyed the breakfast terrace overlooking the castle.

8/10

Excellent

02 Jun 2018

Marl

Room was very nice and comfortable however let down by paper and plastic cups for tea and coffee. An ice making machine somewhere in the hotel would have been nice. There was a roof top bar on the web site but was not one at the hotel.

10/10

Exceptional

22 May 2018

Elena

A very good hotel option in Napoli

Room was of average size for Italy, but nicely appointed: good wifi, its own thermostat, a coffee machine, a very comfortable bed and a not so frequent bonus, a mini fridge with half a dozen complimentary beverages (water, sparkling water, coke, juice) refilled daily. The bathroom was nice as well, with a roomy shower and a good tray of toiletries. Breakfast was sufficient, not impressive, the weak point of the hotel. Reception service was excellent. This hotel location was very good, pretty much across Castelnuovo (great view of the fortress from the breakfast terrace) and a few minutes walk to Via di Toledo; also close to the port. Another big plus was the closeness of Osteria da Antonio, a small restaurant with outstanding food. All in all, I highly recommend this hotel.

6/10

Pleasant

20 May 2018

Jonathan

We did not know there was any building work going on was not informed when booking very disappointing. On leaving on the Sunday morning the receptionist was not very friendly did not ask if we had enjoyed our stay it was very unprofessional.Hotel satisfactory and breakfast quality good service at breakfast very helpful .

Partner

8/10

Excellent

28 Apr 2018

Ted

Excellent location 3 Minute walk to all the boats

Excellent location for easy walk to the boats, eg to Sorento or Capri.
Very nice for an Italian hotel but much smaller than an American hotel. Also awkward steps everywhere. Nice bathroom and very good breakfast for €15. I would rate this. 3 in the US but I. Italy it is a 4 or even a 5. I would return.

8/10

Excellent

21 Apr 2018

Travelady

Central location in Napoli

This is a lovely European hotel with a delightful roof terrace and nice decor. The chef (who I was instructed to call directly) forgot my room service order and when I reminded him with another call, he delivered the meal himself so he could apologize for the delay! Most impressive and worth the wait....deliciozo!

8/10

Excellent

29 Mar 2018

Peter

Mecure Naples

I enjoyed the stay. Nothing to complain about really

8/10

Excellent

23 Mar 2018

Randy

This is a great hotel good location for tours and castles. The only thing is that I was charged a tax per person per day. It would have been nice to know that at the end I would have to pay more. But overall Italy is nice.

8/10

Excellent

17 Mar 2018

Verified traveler

Lovely hotel in a convenient location

We stayed for 2 nights as part of a week long stay in Italy. I thought the hotel seemed a little expensive per night but having stayed and seen the others i was looking at I am really glad I booked this one. The hotel is a very good standard, the room was clean and comfortable and the wi--fi is good. Close to the metro station which is good for getting about and linking to the Circumvesuviana for Herculaneum and Pompeii. The hotel is really close to the Castel nuovo which is impressive. The breakfast was good but not excellent, the hot food selection was minimal and didn't seem to be cooked enough for us. The staff were helpful and friendly. Would definitely recommend.

10/10

Exceptional

15 Mar 2018

Chloe

Lovely Hotel

Beautiful hotel close to the harbour, and Municipio metro train station is less than 1 minute walk away. The staff were lovely and very friendly, they made you feel welcome. Our room was very clean and the bed was very comfortable. Highly recommend this hotel.

10/10

Exceptional

05 Mar 2018

sarh

Excellent

Great city location
Clean hotel
Comfortable room
Good facilities
Friendly staff excellent customer service

10/10

Exceptional

16 Feb 2018

Verified traveler

Lovely hotel, good location with very friendly sta

A lovely hotel with comfy rooms, the staff were so helpful and friendly. Our luggage was delayed by the airline and the staff rang the local airport for us to help track it down. They also recommended some lovely local restaurants to us too. The room was comfy and clean and good value. We really enjoyed our stay here and can't thank the staff enough for all their help and friendliness.

10/10

Exceptional

05 Jan 2018

Giulio

Very good

Mercure quality.
Good, friendly, professional.
Not mentioned in the booking process is the city room tax.
Bathroom has some parts that requires improvements.
Great location (the nearby metro1 works are not an issue).
2.2 km to the train station (just go straight).
Few hundred metres to San Carlo and Piazza del Plebiscito.
San Gregorio armeno also at walking distance

Partner

6/10

Pleasant

16 Dec 2017

Wai Hung

No slippers available in the room until I was told by my colleague that he got one in his room on the third day stay in the hotel.

I have to go down to ask receptionist for a pair of slippers.

Why not make it fair to all visitors,

8/10

Excellent

20 Nov 2017

Jack

Quiet & discreet near the historic centre/port

A pleasant and quiet hotel with welcoming and helpful staff, clean rooms. Easy access to the station, historic centre, and the port.

8/10

Excellent

23 Oct 2017

Peter

Pleasant hotel

Central hotel. Was clean and tidy. The bar terrace was pleasant.

4/10

Poor

08 Oct 2017

Verified traveler

Location is good but the air-conditioner is not.

The air conditioner was not functioning properly. Air was stuffy, hot and dry. I had a sorethroat after the first night and requested to change room. They refused and said that it was fixed. The usual practice is that you lower the temperature on the control setting to get a powerful cooling. But the guy taught us to set it higher at 30 degrees Celsius or higher in order to get the room cooler! I’ve never seen any air-conditioner working in this way.

Partner

8/10

Excellent

23 Sep 2017

Ken

Good Hotel excellent location for exploring Naples

Arrived early - Room was ready so staff checked us in early. Room 401 had standard Balcony to the front but also had a second balcony off the bathroom - bonus! Took the room only option as the 13€ per head for breakfast did not compare well with the Cafe 50m away where 2 Coffees and 2 Cornettos was 8€. Hotel staff were friendly and efficient and very helpful in printing out my return flight boarding card. Hotel has Free WiFi did the Check-in 24 hours before my flight and Emailed boarding Cards to Reception where they printed them off with no problems.

Partner

8/10

Excellent

20 Aug 2017

Sarah

Fit for Purpose

After travelling through Italy and visiting Pisa, Florence and Rome we stayed in Naples to visit Versuvius and to also complete our holiday by having a week on the Island of Ischia.

The location of the hotel was ideal for us as it was close to a metro station and only a 5-10 minute walk to the port or to shopping areas.

The check in was friendly although no mention of where we were, maps or suggestions of what to do (something we had experienced in each of the other hotels that week). We found our way by exploring but must admit there were some much more run down areas when you stray from the main shopping streets. This left us with a poor first impression of Naples although fortunately after more exploring we found the more tourist areas.

Rooms were ok but in some need of modernisation and good clean. We didn't have breakfast as at 13 euros each we thought it too expensive especially when just around the corner was an amazing gelateria selling fresh coffee and pastries for only 1 euro each.

Generally an ok hotel for a night or two, but wouldnt recommend for a full holiday we have stayed in much nicer Mercure hotels in Europe.