Name: Usa Inn
Address: 1017 Post Rd, Wells, 04090, US

10/10

Exceptional

24 Jul 2026

Theresa

TV was unavailable as the cable service failed. Otherwise, it was a great value for the price and location

4/10

Poor

22 Jul 2026

Elizabeth

We had no hot water for two days!!!

4/10

Poor

17 Jul 2026

Charlotte

WNo hot water!!!!

8/10

Excellent

17 Jul 2026

Erin

Nice stay for one night.

8/10

Excellent

15 Jul 2026

Timothy

Clean room

Family_with_children

8/10

Excellent

14 Jul 2026

Julie

Clean room, great staff

Partner

2/10

Poor

12 Jul 2026

Cheryl

Oh, we can definitely turn up the heat 🔥 while keeping it review-site credible:

If ZERO stars were an option, this disgusting hellhole would have earned every single one of them.

The room was FILTHY. Ants in the bathroom. Hair stuck all over the shower walls. Crumbs covering the bureau/microwave stand. And the couch? It looked like it hadn't seen a vacuum since the day it was dragged into the room. Absolutely revolting.

But wait—it gets worse.

We WOKE UP TO A COCKROACH IN OUR TOILET. Yes, a COCKROACH. IN. THE. TOILET.

And somehow, the most unbelievable part was the response from the front desk. When we reported the conditions, the employee actually had the nerve to say, “It can't be that bad—you stayed in the room.”

ARE YOU KIDDING ME?!

We were ASLEEP! We didn't discover the cockroach until we WOKE UP! Apparently, guests are now expected to perform a full pest inspection and sanitation audit before going to bed.

No apology. No concern. Just a rude, dismissive attitude—as if WE were the problem for expecting a hotel room to be CLEAN and COCKROACH-FREE.

The room was disgusting. The customer service was insulting. The entire experience was completely unacceptable.

Do yourself a favor: SLEEP IN YOUR CAR. At least then you won't pay hotel prices for filth, bugs, and attitude.

NEVER. AGAIN.

Partner

8/10

Excellent

01 Jul 2026

Dave

Everything was good room was nice but just didnt like the bathroom it was small. Cleaning staff keeped it clean & front desk was very nice..

Partner

8/10

Excellent

01 Jul 2026

Elizabeth

The room was clean but a little dated. The floors could use some updating. Also, the air conditioner went off during the night unexpectedly.

The ice machine was not working even though the office staff said it had been fixed.

Partner

2/10

Poor

01 Jul 2026

Vanessa

We stayed in room 403 from Friday, June 26th through Monday, June 29th.
I booked the room very easily from the Expedia site. My family stayed at The USA Inn & Suites many years ago and thought...why, not?

The room had a terrible smell when we first walked in. We thought it came from the air conditioner unit. That was turned off and the windows opened. The floors were like beer was spilled on them. Very sticky. We kept our shoes on the entire time. Even when walking to the bathroom. The bed was dirty. The top comforter was a mere white piece of fabric....see through. The blue blanket beneath it was as if a couple who stayed before us and left stains that looked like bodily fluids. We took all of this off and set it in the closet area. We had to spend money on clean/new pillow cases, blankets and a comforter from Reny's right next door. The first night was as if we slept on a box spring and we even went back to Reny's to purchase a king sized mattress pad.
Other improvements would be a microwave that works, update the fridge and fix the sliding door that had water and rust in the base.
We will not book another stay here in the future.

Partner

6/10

Pleasant

28 Jun 2026

Tammy

Room clean. Bed comfortable. Needed a clean place to sleep that’s what we got. Had to leave early so lost that fee for second night

Partner

10/10

Exceptional

27 Jun 2026

David

D

8/10

Excellent

22 Jun 2026

Sanjo

Easy to parking

Self

2/10

Poor

19 Jun 2026

Cole

First place ive been disappointed with in awhile. Dirty and poor office hours

Partner

8/10

Excellent

18 Jun 2026

Richard

Very low toilet, which was hard for seniors to rise from. Seal on shampoo was difficult to open. No soap dish on sink as opened soap kept sliding around. Room clean, bed n pillows comfortable. Entrance card , and internet worked fine. Location was good. A good average place to stay.

Partner

2/10

Poor

17 Jun 2026

Robert

No I’ve machine working. Only to bath towels dirty floors

Partner

8/10

Excellent

15 Jun 2026

Stephen

Clean

Partner

10/10

Exceptional

12 Jun 2026

Carlton

Parking was excellent, showers were great, bed comfortable, had a good rest. Thank you.

Partner

10/10

Exceptional

11 Jun 2026

Rick

Second time staying here. Everything was great! Smooth check in and check out. Would recommend!!

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Sanjo

Staff was very helpful.

Simple place to stay one night

Self

8/10

Excellent

08 Jun 2026

simon

L emplacement est parfait

Friends

10/10

Exceptional

05 Jun 2026

Paul

Very helpful and pleasant people here.

Self

10/10

Exceptional

05 Jun 2026

Dawn

Room was clean, and mostly updated from a previous stay. Front desk staff was super sweet and helpful. Only thing was the Wifi was very slow, but I just disconnected and used my phone as normal and it was fine. Location is excellent! Close to restaurants, shopping, entertainment, and most importantly the beach!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Krista

The girl that works at the check in desk allowed us to check in early which helped us get some sleep after an early flight. Walls are thick. Very quiet. The beach is right down the road and if you have pets, Drake’s Island is one of my favorites. There are lots of really good restaurants nearby. Beachfire has really good food. Horizons Family Restaurant is literally in walking distance from the Inn which serves breakfast. Mike’s All Day Breakfast in Kennebunk was really good. If you like Mexican you should check out Barrio in Portsmouth, NH.

Partner

6/10

Pleasant

10 May 2026

Rachael

My 1st room wasn't acceptable the door didn't lock, I went to run a tub and this particular tub didn't have the ability to hold water so I was moved to another room and that one was good. But the furnishings are very old walls have holes in them. It definitely needs updating.

Self

4/10

Poor

10 May 2026

James

We’ve stayed here several times and usually had a positive experience.

The office manager was delightful and very nice. I don’t know her name. But, she was helpful and friendly.

My biggest concern was the door to the annex building where we stayed next door. We’ve never stayed there before. The room was big and nice. But, the front door had to be left open constantly. The card swipe was broken. I only discovered it because a sign on the door indicated it should not be propped open. So I closed it and got locked out. My wife let me in. The office manager explained it was broken and had to be fixed.

When we checked into our first floor room. The sliding glass door to the porch (which was ground level) was unlocked, the safety bar was not in place and the screen door was open. I understand this was an oversight. But, it was concerning because I might have not checked it.

The WiFi was not good. I used my cellular service.

Our sheet had a huge coffee (I hope) stain on it. We didn’t discover it until we were leaving.

Hot water was inconsistent and the toilet wasn’t working consistently.

I don’t like leaving negative reviews and only hope that the management rectifies and maintains the property better.

We didn’t complain and have had good experiences in the past.

Partner

10/10

Exceptional

10 May 2026

aaron

The staff was very friendly, especially the woman who does check-ins in the office... always says hi, always smiling and happy. Makes me feel happy to be here! 😁🙏👍

Self

10/10

Exceptional

07 May 2026

Lorna

Yes

Partner

10/10

Exceptional

03 May 2026

Jon

Very!!

Partner

8/10

Excellent

02 May 2026

Elaina

The hotel was right on Route one which is a little noisy, but the room was neat and clean.

Partner

8/10

Excellent

27 Apr 2026

Ada

My husband and I stayed 4/23/26 - 4/26/2026. We check in go to our room we open the door the place looked nice and smelled good but was not as I had expected, it said in the reviews that they renovated a year or 2 ago, it looked old. The microwave was missing a leg so we had to make sure our food didn't spill in the microwave. The fire alarm had a low battery and kept squeaking and saying low battery i immediately called the front desk the lady came directly to our room and tried to change the battery, she couldn't. She was very nice but she called someone else to try to help they didn't seem to care. We were then told we had to change our room, we had 2 different rooms to choose from neither were like our room so we ended up staying in a room without a fire alarm. The bathroom was tiny and the toilet is way too low to the floor ( im 4'9\") and it was low for me. The bed was nice to sleep on and had light switches and charging ports as well as an electrical outlet only 1 side worked the other was broken. Our experience was just ok, not anything great or what I was expecting. I would give it a 7/10

Partner

10/10

Exceptional

26 Apr 2026

Serge

Very friendly and helpful desk person. Thanks

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Vernon Charles

Great price and location. Simple and clean

Partner

8/10

Excellent

22 Apr 2026

Lee Ann

Not any amenities and ice machine was broken

10/10

Exceptional

01 Nov 2025

Elizabeth

Parking was convenient. Staff was goo

Leisure Partner

10/10

Exceptional

31 Oct 2025

Richard

Great and easy

Leisure Partner

10/10

Exceptional

28 Oct 2025

Alex

Clean room easy check in

Leisure Partner

8/10

Excellent

24 Oct 2025

Marites

Bed had metal frame protruding well beyond mattress could not avoid banging shins. painful.

Business

10/10

Exceptional

20 Oct 2025

David

Easy parking.
Very nice people.
I didn't notice or hear any pets which was okay with me.

Self

10/10

Exceptional

19 Oct 2025

Robert

Nice stay! The room is comfortable and clean.

Business_and_leisure Self

6/10

Pleasant

19 Oct 2025

Kurt

Clean rooms.

10/10

Exceptional

18 Oct 2025

Eric

Great

10/10

Exceptional

18 Oct 2025

Eric

Great place to stay for the price friendly staff and well kept rooms

Leisure Partner

10/10

Exceptional

17 Oct 2025

Donna

…

6/10

Pleasant

17 Oct 2025

Holly

Overall decent.

Stay was overall pleasant. The bed was on a metal frame which made a lot of noise getting in/out, but the bed was comfortable. There was a phone and light in the room that did not work during the evening. The next morning we picked up the phone again to do a joke video about a dead phone at a hotel and heard a lot of static on the line and it began to work again. (reported to front desk). No washer/dryer on site which would have been great. No type of breakfast offerings.

Partner

6/10

Pleasant

16 Oct 2025

John

No elevator to reach the second floor

Leisure

8/10

Excellent

15 Oct 2025

Debra

We had a great stay, always clean and everyone friendly . Only issue, our bathroom door didn’t close , we were afraid if we closed it too tightly, the door handle would not turn to open again to release one of us .

6/10

Pleasant

15 Oct 2025

RogerandPam

Our view was of a parking lot with trucks for workers.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Renee

Was a very basic room. Nothing fancy bed was awful

Leisure Partner

8/10

Excellent

12 Oct 2025

Traci

The room was worth the price. Pretty clean but very dated

10/10

Exceptional

10 Oct 2025

Sary

the room was an updated more elegant look than most motels when we were looking into the area that was nice.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Donald

Great experience overall.

Leisure Partner

8/10

Excellent

06 Oct 2025

June

Basic room was refurbished, clean and comfortable. Very satisfied considering the affordable rate.

Leisure Partner

8/10

Excellent

05 Oct 2025

Phillip

Yes

Leisure

10/10

Exceptional

04 Oct 2025

Eric

Great

4/10

Poor

04 Oct 2025

Kathryn

Hotel needs to be updated
Staff was great but rooms and hotel need improvement

Leisure Partner

8/10

Excellent

28 Sep 2025

Christine

Enjoyed our stay

10/10

Exceptional

27 Sep 2025

Eric

Ok

Leisure Partner

2/10

Poor

24 Sep 2025

Levi

Non smoking room smelled like smoke. Other things made it seem more like being overseas on a tight budget.

8/10

Excellent

23 Sep 2025

Seanna

Clean room. Friendly staff. Easy check in. Comfy beds.

Leisure Partner

8/10

Excellent

23 Sep 2025

Betty

The rooms were clean. Comfortable beds. Good location.

10/10

Exceptional

23 Sep 2025

Kelly

The room was clean, the front desk was helpful and polite.

6/10

Pleasant

22 Sep 2025

Richard

Room 113 was clean, WI-FI was good, Staff was good.

Sink in bathroom did not have stopper. Afraid something would fall into and get lost and or plug sink. Bowl was chipped and cracked. Unsightly. Informed office.

Family

10/10

Exceptional

21 Sep 2025

Michelle

Very clean

8/10

Excellent

18 Sep 2025

Gregory A

While it needed some repairs, it was bearable. It was very comfortable and the staff was very friendly.

Leisure

10/10

Exceptional

18 Sep 2025

Aliaksandr

Good inn in good spot.

Nice place in good location. We enjoyed walking to the beach and having local seafood.
The hotel itself is good, nothing to complain.
The room was facing the street but windows seemed to be soundproof, so the noise did bother me.

Friends_and_family Friends

4/10

Poor

18 Sep 2025

Deborah

It was old but in a convenient location. There are a lot of better hotels to stay at along route 1.

10/10

Exceptional

14 Sep 2025

Desiree

Great place to stay

Leisure Family

8/10

Excellent

14 Sep 2025

Alana

We were comfortable for our one night stay, will stay there again if the need to stay in Wells again.

Partner

10/10

Exceptional

14 Sep 2025

Carolyne

Great expérience

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Gay

The night before we arrived, I was awakened by a text msg from the INN at 3 o'clock in the morning wanting me to send my car ID info. Not happy about that. Our room was in the front of the building, and the road noise was terrible. We had issue with heavy footsteps/kids running in the room above us at 10 pm but after a call to the front desk they quieted down. The neighboring room shower was loud enough to keep you awake. Beyond that beds were comfortable and room was decent for the off season rate we paid.

10/10

Exceptional

13 Sep 2025

Stephen

I

Leisure Self

10/10

Exceptional

12 Sep 2025

Christina

Only stayed 1 night but the room was nice. Smelled clean when we walked in. Only a 3 minute drive to Wells beach. The rooms were quiet and the bed was comfortable enough. Would stay again!

Leisure Partner

2/10

Poor

09 Sep 2025

Peter

It was the worst hotel I've ever seen in

Leisure Family

6/10

Pleasant

09 Sep 2025

Kelvinp

Ok

Leisure Partner

10/10

Exceptional

08 Sep 2025

Carolyne

I recommend!

Clean room, everything was perfect

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Aracely

WiFi was iffy but besides that great place to stay. Staff were great, about 20 min walk from the beach. Good restaurants surrounding.

Leisure Self

8/10

Excellent

06 Sep 2025

Mark

Good value and location

10/10

Exceptional

04 Sep 2025

Benjamin

It was nice, cozy and cheap! Super well located on the 1 and near wells beach

Partner

6/10

Pleasant

02 Sep 2025

Jessica

Property is very clean, simple and affordable, great location. Our only issue during our stay was the wifi service. Although the room had direct TV and we had a WIFI code, all of

10/10

Exceptional

30 Aug 2025

Julie

Second year staying here, close to the beach, safe and easy parking. The staff is very accommodating and kind.

Leisure Family

10/10

Exceptional

27 Aug 2025

Lorena

The Motel is right on route one in Wells right across from McDonald’s and miniature golf and a drugstore also Hannaford‘s several fantastic restaurants. All the seafood you would ever want in the world. The room was immaculate. It had the refrigerator the microwave the coffee maker plenty of drawers and hangers say hanging your clothes on bathroom was separate from where you wash your face and hands which was perfect. It was so reasonable when I made the reservation I thought maybe they might be something wrong with this Motel it was the fourth of what you would pay any place else and we so enjoyed ourselves and it was quiet and it was so clean. I would recommend this and all of my friends and anybody that I don’t even know it was a fantastic Place to stay in. The management was beautiful.

Leisure Partner

10/10

Exceptional

16 Aug 2025

William

Reasonable rates and staff aim to please!

Leisure Partner

10/10

Exceptional

15 Aug 2025

jennifer

Bed was so comfortable and lots of pillows!

Friends_and_family Friends

8/10

Excellent

15 Aug 2025

Sally

Cable went out but no communication from management about it. Overall our stay was good. One area for improvement- floors could use a mopping.

Leisure Family

4/10

Poor

14 Aug 2025

Ellen

Four walls and a dirty floor. Bug bites. A/C was adequate.

8/10

Excellent

14 Aug 2025

Amanda

Our first time staying at this property. Check-in was super easy. Staff was very friendly.

Parking was easy.

Property is older so don't expect anything fancy. They do offer 3 k-cups in your room; I thought that was nice. Anything additional is $1.00 per cup.

The reason for my 4 stars is how loud the people were above us. Oh, my! Floors/walls are thin. We could hear everything. 😞

I would stay here again, I would just ask for a room on top floor. 😄

Leisure Friends

6/10

Pleasant

14 Aug 2025

Tiffaney

Lots of food options nearby, beds were uncomfortable,

Leisure Family

8/10

Excellent

12 Aug 2025

Nicholas

Floors seemed to be newly renovated and looked nice. Internet connection was not great

6/10

Pleasant

08 Aug 2025

Jeffrey

Property could use bathroom remodeling

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Mary

The location is great. The staff is very kind and helpful.

8/10

Excellent

05 Aug 2025

Joyce

Room review Wells, Maine

Convenient location, prompt arrival/ exit procedures, good, clean room ( a bit worn), comfortable

Partner

8/10

Excellent

05 Aug 2025

audrey

Staff is very nice and helpful! Room has what you need. Very clean!

Leisure Partner

8/10

Excellent

01 Aug 2025

Cheryl

The bathroom was small but otherwise room was clean & comfortable for my short stay

Business Family

10/10

Exceptional

30 Jul 2025

debra

The young man that checked us in was super nice. Room was clean and so comfy. So comfortable i want those pillows. So i hope i can fond out what kind. Best night sleep in a while especially during a difficult time. Thank you for your hospitality and kindness. A must stay.

Partner

10/10

Exceptional

28 Jul 2025

David

I’m good

8/10

Excellent

27 Jul 2025

Jennifer

Good for the Purpose We Needed It For

My husband and I enjoyed our stay at the USA Inn. It was a quick, overnight trip. I would not want to be on Route 1 for a week's vacation, though. It was fine for one night, though.

Partner

10/10

Exceptional

25 Jul 2025

Robert

clean and mordern rooms. Reasonable price and good service.

Business_and_leisure Self

8/10

Excellent

25 Jul 2025

eric

Near grocerie, gas station and other services

Leisure Family

8/10

Excellent

19 Jul 2025

William

Our stay was fine. The basics were good: clean room, safe area, fine price, quick check-in and working bathroom. The rooms are cramped, however, so a family of four always feels on top of each other.

Leisure Family