Sarem International Hotel

Ethiopia , Addis Ababa
ADDIS ABABA, Belay Zeleke Street Around Semien Mazegaja
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50 reviews shown

6/10

Pleasant

13 Jan 2026

Joe

Check in took way too long because they couldn’t find my reservation.

Business_and_leisure Friends

6/10

Pleasant

27 Apr 2025

Ephrem

Shower poor

2/10

Poor

23 Nov 2022

Eyob

The front desk employees and the manager are the worst i ever seen. The rooms are bad and no hot water in the room to shower. Food is bad. They advertise that they have a shuttle but they don't send any one to pick you up from the airport. I had to pay money and take a taxi to the hotel where i stayed only 1 day. Wat a disgusting place and managers. I don't know how this hotel got 4 star!

Leisure Self

8/10

Excellent

16 May 2022

Gerhard

Staff were incredibly helpful and attentive. It was a convenient place to stay for work with a good restaurant and cafe in the hotel and plenty of places to eat nearby.

Business Self

8/10

Excellent

05 Mar 2020

joseph

nice time in addis

hotel was nice.

Business

8/10

Excellent

05 Mar 2020

Sean

Great stay

Couple issues with the wifi and cable but for the price you expect some flaws. They made passwords required for wifi which made a huge difference in overall speed throughout the property. Still pleased with overall stay.

Business

10/10

Exceptional

02 May 2019

Verified traveler

room safe was locked and could not be used. reported it but no one came to fix it.

Leisure Self

8/10

Excellent

23 Apr 2019

Verified traveler

Good Enough

The hotel is clean, the staff are helpful, some even going above and beyond. The food is decent in price, taste, and wait time and the wifi is great when too many other people are not on it. The laundry service is good and you can efficiently change money. There are many staff who do not speak english fully, so sometimes things get lost in confusion. It was initially difficult to get in touch with the hotel to coordinate the airport shuttle, until I was at the airport and a local tried several numbers for me. There was an issue with their key card system so I did not have a personal key my entire stay and had to be let into my room. Since my second room was nice, and quieter than my first without a key, I was not interested in moving to a third room with a manual key. The location was close to what I needed to do, so overall I was pleased enough with my stay.

4/10

Poor

15 Apr 2019

Ash

I paid for a suite and I was given a regular room with broken locks. I came back and asked for a suite, they gave me very reluctantly. Even the suite room has a lot of broken things---mold, broken curtains and so forth. The internet was horrible!

Business_and_leisure

8/10

Excellent

22 Jan 2019

Rebecca

Not bad for the area, but I prefer Bole

Other reviewers have commented no shuttle was waiting for them upon arrival - I emailed and confirmed my airport shuttle several times, and it was indeed there when I arrived. I just didn’t know WHERE it was, and had to make several calls to find out. The poor driver was waiting for me for some time way outside the terminal. That being said, communication with the hotel via email was slow, if and when they actually responded to me.

Staff were pleasant but speak only basic English. Currency exchange at the front desk is a bit below market rate.

Rooms were clean and spacious (I had a twin) with a good view. Huge bathrooms and a fantastic shower/bath - hot with great pressure and lots of space. Free bottles of water left in the room every day.

Restaurant food was mediocre and average prices for this kind of hotel - the breakfast was the exception (it was very good). Restaurant staff are super lovely, but don’t be afraid to check out some of the great little local restaurants just up the street to the left (25 birr injera meals). Cheap water is also sold at several shops nearby.

Friends

10/10

Exceptional

15 Dec 2018

Dana

The staff here are top notch! The cleaning staff really made our room sparkling every time. The laundry service did a great job, and was fast. We ate the buffet many times and really enjoyed it. We would definitely stay here again. Only criticism is that the internet was slow. Other than that, really a great stay!

10/10

Exceptional

05 Sep 2018

Verified traveler

Very few negatives. Wi-fi had a tendency to conk out every once in a while. A bit far from the main city area. City noise was audible through window. Other than that, very good value. Make sure to have front desk arrange a van if you need a ride to airport.

10/10

Exceptional

30 Jul 2018

Lavelle

The hotel was located in the middle of the city. you had local transportation at your door step. \"It was all good\".

10/10

Exceptional

22 Mar 2018

doreen

Excellent

Excellent

Partner

8/10

Excellent

06 Apr 2017

Verified traveler

Nice hotel

This was a good location choice for us since it was by the orphanage. Room was clean and comfortable. The restaurant had great food! Hotel staff were helpful.

10/10

Exceptional

01 Apr 2017

Catherine

Friendly Staff

The staff at the Seram is very friendly and helpful. The gym music is a little too loud, we could hear it three floors up.

Family

10/10

Exceptional

08 Aug 2016

Verified traveler

Nice hotel

The staff was very helpful. It is a ways from the airport, but only about 20 minutes. They have a shuttle.

10/10

Exceptional

16 May 2016

Tori

Really comfortable hotel in nice area

We had a great stay in Sarem. The staff were very friendly and always went out of their way to help. The facilities were great- good gym, nice rooms, the food at the bar and restaurant was fantastic.
The area where the hotel is located was really great- away from most of the tourist traffic so it was nice to walk around the streets and experience authentic local culture. Felt very safe.
I would stay here again and recommend it to anyone.

8/10

Excellent

02 Apr 2016

Verified traveler

The staff is great

8/10

Excellent

29 Mar 2016

Steven

Decent hotel

Excelletn quality hotel by African standards, with a good restaurant and bar. Service can be slow and confused, but this is Africa so nothing unusual there. Location is a bit of out the way but cabs to the centre are easy to find.

Family

8/10

Excellent

12 Apr 2015

Peter

A pleasant stay

Staff were always friendly and helpful. No problems with billing meals or currency exchange, and breakfast and dinner menus had enough variety to satisfy three fussy Western kids. While hotel front access was good including wheelchair ramp, surrounding street footpaths terribly broken up and would not be usable by folks with mobility constraints.

Family

6/10

Pleasant

27 Mar 2015

Smizzo

A bit far from...

This is a nice hotel. The staff was very, very, very friendly and helpful. The only problem I had was the distance to the \"action\". If you like to party and club and drink, not your kind of place. Bole is about 40$ (round trip). If you do the math, you may come out better by adding the extra money to a different hotel. Also, no AC! This is the only bad thing I can say about this place.

8/10

Excellent

07 Feb 2015

Jocelyn

Good value for money

The Sarem is well appointed for the price but it's quite a distance from the 'downtown' area.

4/10

Poor

01 Feb 2015

Mohamed Elabbar

accomodations & brakfast

I have many trip on the world , 4 stars is approx. fully facilities , but in this hotel no condotioner no heating system ,also breakfast not as international demands I have to tell you this hotel only for 2 or 2.5 rates .
one day I have to breakfast , when I n=wanted milk the staff told me the is finished , this reason why I can put in 2 star or less .

4/10

Poor

24 Jan 2015

Russell

Terrible management

One day of Internet out of 8 days! Management wouldn't help restore the problem until I raised such a stink and then hey presto! It came back on. Phone didn't work in room and widow was broken along with brown water in shower. This is maybe a one star hotel. If it weren't for the other staff, it would have been a real disaster. There are way too many better hotels for the price in Addis. You have been warned!

Partner

10/10

Exceptional

02 Jan 2015

Robert

A very nice hotel

We stayed at the Sarem International Hotel at the start of an organized tour. The tour company probably uses this hotel for a quick and easy departure out of Addis Ababa to the north. The hotel is a long way out of the downtown area, and not convenient to any of the major tourist attractions; but the attractions tend to be scattered around town, so that isn't a major drawback.

The hotel seems more for business than for tourists. All the staff were incredibly friendly and very accommodating. A great buffet breakfast is included with the room.

Family

8/10

Excellent

30 Jan 2014

Iftikharul Amin

Good Service but NOT so good food & location

Although the staff is extremely courteous, i will not recommend this hotel to my fellow travelers because of location of the hotel and the quality of the food served in the room & the restaurant.

8/10

Excellent

29 Jan 2014

C Fatch - Malawi

Great service

I I had an interesting time. I will start with improvements that are needed in my eyes. The WIFI- at the hotel was down the two days i stayed there,i had read on reviews on this hotel that someone else had posted and they also mentioned that they didnt have Wifi available, so i was disappointed that it was down when i arrived, the tv in my room had only a few channels without the option to pay for additional channels. The hotel was slightly further away from the airport than i expected. BUT honestly i had a good time, the spa massage service thats available is great, the gym was exactly what i needed. The service was first class from the staff, everyone of them was helpfully and went beyond for me,I was very happy and felt welcomed. The receptionists really went out of there way for me, The shuttle service was great and honestly i would not mind going back there in August when i next pass by addis ababa, if they guaranteed me that the WIFI was going to be working, plzzzz fix it! Thanks you for looking after me very well

8/10

Excellent

18 Nov 2013

Bill

Good Budget Option In Addis

The hotel had all the basics a Westerner would like in a hotel. It is not a luxury property but for the price it is a good option. It is clean, the staff is good and the restaurant is very nice.

10/10

Exceptional

18 Oct 2013

Sven B.

Modern, friendly, very well priced

Hotel staff was very friendly and helpful. The room was modern, new, spacious and definitely cheaper than in comparable other places in Addis Abeba. Breakfast was not exceptional, but ok. Unfortunately the internet was down at the time of my visit, but this will presumably change in the future. The hotel is located in the north of Addis Abeba, not too far from the national museum, but very far away from the Bole road and the airport.

Partner

6/10

Pleasant

02 Oct 2013

Umar

My Stay at Sarem Inter Hotel, Adis Ababa

I was embarrassed by the Night Duty Manager on the 28th of September 2013 . He claimed not receiving the hotel copy of my booking confirmation from Expedia and refused to call Expedia for confirmation, insisting that I must pay. I had to call Expedia myself using my cellphone before it was resolved by Expedia.

10/10

Exceptional

19 Sep 2013

Verified traveler

Fantastic service

Was good except location

4/10

Poor

16 Jul 2013

Verified traveler

do not stay here!!!

I do not recommend anyone staying at this hotel. I m from US and stayed at Sarem for 6 nights starting July 8th. The hotel is atleast 25 mins from the airport and most activities. The staff is nice but room has no control over heating or air conditioning. My room was so cold I had to share a heater with another guest after repeatedly asking for one everday. The hotel is about 4 months old and they have a long way to go. wifi was out for hours practically everyday. Breakfast is ok. If you have a guest they want you to pay extra for them regardless of whether they spend the night or not. quite disappointed overall specially with the location. Plenty of options for around the same price near Bole airport.

2/10

Poor

29 Aug 2025

Koji

連絡がまともにとれない

8/10

Excellent

12 Mar 2025

Alain

Personnel tous vraiment parfait, sympathique etsuper

Self

2/10

Poor

22 Jun 2019

Verified traveler

التقييم وعدد النجوم لاتتناسب ووضع الفندق الواقعيه

الفندق سئ لا يستحق النجوم المذكوره الصور الموضوعه على مواقع الحجز لا تعبر عن الحقيقه الانترنت متقطعه او غير متوفره في بعض الاماكن فيه موسيقى في غرفة الجم مزعجه من الصباح الباكر حتى المساء بعيد عن مركز المدينه والطريق مزدحم وتكلفة التاكسي مرتفعه السعر يتناسب مع وضعه لكن عدد النجوم وتقييمه غير صحيح فلا يعتبر صفقه رابحه

8/10

Excellent

09 May 2018

Verified traveler

Mycket familjärt hotell och trevlig serviceinriktad personal. Men, jag blev inte hämtad på flygplatsen trots att jag mailat dem om det och fått det bekräftat, fick ringa från flygplatsen och vänta. Vid utcheckning krävdes jag på betalning av hotellnätterna jag redan betalat via hotels.com, de sa att de inte fått pengarna De la också på saker på min nota jag inte beställt. De bad inte om ursäkt när jag uppmärksammade dem på det. Synd, då hotellet i övrigt var mycket bra och framförallt trevlig personal.

8/10

Excellent

02 Jan 2017

Verified traveler

清潔感で使い勝手のよいホテル

これまでエチオピアでいくつかのホテルに泊まりましたが、部屋の清潔感、使い勝手、サービス、食事等、あらゆる面でコストパフォーマンスが一番高いホテルだったと思います。また、大きめのデスクがあったので、仕事もはかどりました。次回もぜひ利用したいと思います。

10/10

Exceptional

24 Feb 2016

Verified traveler

good

比較的新しいホテルなので設備は問題ありません。WIFIも問題なく繋がります。スタッフはとても親切で、レストランの食事も美味しい方だと思います。アジスのホテルは最近どこも高くなりましたが、一泊60ドルで泊まれるホテルとしてはお薦めできます。
ただし、ネット予約とホテルの間の連携がスムーズではなく、領収証は必ず持って行った方がいいでしょう。

8/10

Excellent

09 Feb 2016

Tobias Alexander

Acceptable services and friendly stuff

Good hotel which offers acceptable services for a fair price, especially if you compare the rates with other African hotels. Location is half an hour away from city centre, you can walk it in about 30 minutes or take a local bus (for about 10-20 Birr) or a taxi (for about 100-150 Birr). The hotel has a terrace on the roof which offers a nice view over the city and to Mount Entoto which is not far away from the hotel. There are some small shops arround were you can buy water or other fundamental things.

The WLAN worked very stable, international phone calls were not possible due to unknown reasons. Staff is very friendly and tries to help in every situation.

6/10

Pleasant

02 Feb 2016

Flavio

Crafty

I chose this 4 star hotel to have connection with the airport included, including breakfast and wifi included. I booked for 2 nights and the cost of the room was immediately paid and confirmed. Upon my arrival at the hotel there was no car, I called and they told me to take a taxi which costs me would be refunded. Arrived at the hotel did not have a reservation and they wanted me pay even the price of the room. I rifiutto and the day after the reservation has jumped out. the departure would not reimburse the cost of the taxi, arguing that the service is only for bookings made with expedia, which is not true (see hotel site in hotel.com). I had the feeling that if they could trick you would. To avoid.

6/10

Pleasant

28 Nov 2015

birgitta

Ingen transfer trots bokning

Vi hade beställt transfer från flygplatsen,ingen kom.Vi hade betalt hotellet när vi bokade på hotel.com men blev tvingade att betala en gång till hotellet vid utcheck.

Partner

8/10

Excellent

03 Nov 2015

Verified traveler

ホテルズドットコムの領収書は持参しましょう。

都市の中心部まで遠いというコメントもありますが、アジスアベバ大学への用事やエチオピア北方へ車で移動するときには便利な立地にあります。空港からは400ブル(2015年11月の時点)。スタッフもフレンドリー、部屋も清潔です。ただし、ホテルズドットコムで予約、支払いを済ませていても、フロントのスタッフに理解されず、困りました。かならず、領収書を打ち出し、持参することをおすすめします。

8/10

Excellent

02 Mar 2015

Verified traveler

Gutes Preis-Leistungs-Verhältnis

Relativ zentral in Addis Abeba ist das Sarem sicher eine gute Wahl gegenüber den in Bole gelegenen Hotels. Das Preis-Leistungs-Verhältnis stimmt für äthiopische Verhältnisse auf alle Fälle. Das Inklusive-Frühstück ist sicher kein Hit, aber das Restaurant schon ´mal ein Abendessen wert.

8/10

Excellent

12 May 2014

Libell

Bra alternativ

Vill man inte bo mitt inne i centrum eller på någon av de riktigt stora hotellen är det här ett utmärkt alternativ. Nytt! ja absolut, men slutfinichen håller ju inte europa klass precis. Hotellet är riktigt fint på lite håll men syna inte nära för ofta. Bra personal också. Alltid hjälpsamma och trevliga. Utanför hotellet kommer du direkt ut i det riktiga addis med kötthandlare och bilverkstäder tätt inpå varandra. Klart mycekt trevligare att gå ut här än vid Hilton där man ska genom säkerhetskontrollet och grindar för att sedan inte komma ut till något alls om man inte går en bit.

8/10

Excellent

23 Apr 2014

Sara

Nice hotel with the friendliest, best piccolo who took great care of us. However....front desk staff could use some lesspns in good service and customer care.
The hotel itself was ok, we had a nice room with great view and it was clean and nice. Great shower!

6/10

Pleasant

10 Apr 2014

Анна, Татьяна, Ирина

разочарование в ожиданиях

неплохой отель, всего на 3 звезды. кухня отвратительная, используется много местных специй. Стафы дружелюбны, но за пределами гостиницы ходить страшновато, особенно когда встречаешь много нищих и убогих людей.

10/10

Exceptional

07 Apr 2014

Verified traveler

zeer vriendelijk personeel en heel netjes

mensen zeer behulpzaam en vriendelijk, nette kamers

10/10

Exceptional

09 Mar 2014

Sieta

Een goed hotel met fantastisch personeel.

Uit de stad dus weg van de vieze uitlaat gassen, goed eten, mooi uitzicht.

8/10

Excellent

08 Jan 2014

Ewa

Mycket trevlig personal

Rent och snyggt, prisvärt hotell och väldigt tillmötesgående personal. Enkel men god frukostbuffé med allt ifrån etiopiskt till ägg och frukt. Scrambled eggs el omelett på beställning, men ingår i priset. Lite tråkigt läge men bra utsikt.