Eliana Hotel

Ethiopia , Addis Ababa
ADDIS ABABA, 1000 Churchill Avenue Piazza At Wawel Intersection
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50 reviews shown

8/10

Excellent

27 Feb 2026

Nikodimos

It’s a good hotel in a nice location. However, the air conditioning is not working, so I had to stay in a room with a temperature above 25°C. The TV was also not working, and the cleanliness was average. There is significant noise pollution on the west side of the building. All in all, it’s a good hotel if they address these issues.

Partner

4/10

Poor

24 Feb 2026

Teklemariam

The staff, receptionist don't have a clueless on quite a lot of things.

8/10

Excellent

21 Feb 2026

Yeshitela

Showing system is not good to tay

6/10

Pleasant

17 Feb 2026

Teklemariam

Staff are a bit laid back.

2/10

Poor

04 Dec 2025

Robin

Rooms were neglected . Hotel itself is depressing. Staff is unhelpful. Bell boy telling me he make 20 usd a month and that i should tip him. Every room he attempted to give me had issyes. Safety included. Lunch was 1500 birr and they were putting it away. Bad enough options were minimum

Business_and_leisure Self

2/10

Poor

01 Dec 2025

kalkidan

Terrible Service, Terrible food.

Business_and_leisure Self

8/10

Excellent

23 Aug 2025

Andrew

I was dropped off but it was difficult to navigate to the front desk unless you're dropped off in front of the main entrance. The facility was definitely dated, and there were a few broken/non-functional items in the room. For example, my TV was not connected (as in the wires were spliced and dangling) and the beside lamp lights did not work. There's also considerable noise from the street even though I was staying on the 7th floor, highlighting a lack of sound proofing in the room. The security made me feel safe. However I was told by my local friend that I should not go west of the hotel because that area is sketchy. The main street is very walkable and very safe.

Leisure Self

6/10

Pleasant

02 Aug 2025

Charlean

Be careful

Everything was ok the hotel was in a great area the staff was great but unfortunately the front desk Manager tried to pull a fast one on us by saying we are not allowed to sleep in the same bed as 3 people we need 3 beds so he had an extra bed put in the room we never asked for nor were we informed that there was an extra cost, which we found out at check out and strangely we could only pay cash because the night before that rule was changed. Yeah ok we know it was a lie and he wanted to pocked the extra money. We refused to comply and pay cash and i said to stop this nonsense i'm willing to pay one night for the extra bed on credit card but not every night. And all of a sudden the credit card machine came out and worked fine. That was not cool, please be aware!!!

Friends_and_family Family

8/10

Excellent

02 Jul 2025

amar

4 days stay @ Hotel Eliana

It’s a nice hotel comfortable beds, clean linen, friendly staff at your service right from front desk manager to F&B manager to GM. The airport pickup was a breeze.
Very comfortable stay at this hotel with excellent views. WiFi was hassle free, warm water in bathroom available, kettle with enough tea bags always available. Suggestions - the Bathroom fitting and fixtures can be upgraded.

Business

10/10

Exceptional

30 Jun 2025

Mohamed

Great hotel in a central location. The staff and hospitality is world class. The bed was comfortable and the room immaculately clean. Looking forward to staying again.

Leisure Self

2/10

Poor

14 Jun 2025

Meron

Very outdated. Everything was old. Not clean. Bathroom had issues with leaks and the roof was open here and there. The only thing great about this place is the view outside.

Friends_and_family Friends

8/10

Excellent

21 May 2025

Cinnamon

4/10

Poor

08 May 2025

Yohannes

Such a Disappointing Experince

I was very disappointed with what I was able to witness. First of all the Room is very outdated and looks like it is forgotten. Shower was not adequate and very much outdated. For the price one pays, the level of everything was very much disaapointing. There was no Kettle In the room to make Tea while having tea cups, some of the lights dis not work. I booked few rooms for few diffeent family members and in each room there was something wrong. When We come to the Breakfast Once Again Very Much Disappointing. It says Breakfast Buffet and yet the lack of choices makes you wonder why they calling it a Buffet. Honestly I don't think I will ever book here. I Wish I could ask my money back for not able to deliver what I was hoping to get.

Friends_and_family Family

6/10

Pleasant

08 May 2025

Thomas

Staff was very nice. Room clean and comfortable but exposed to quite a bit of street noise (even on 7th floor). Good central location. Most of the time only barebone breakfast, always the same dry cake. Rice and omelette were the choice on many days. I ordered dinner once with a friend and waited almost 45 minutes while no other guests were there. Front desk personnel made me pay additional ETB 150 000 at check out despite the reservation having been paid to Expedia already. They could not explain why I had to pay more, but I was in a hurry to make it to the airport so did not argue, with the plan to settle issue later. I had reserved and paid for 2 beds in the room but only got one bed (which was sufficient). Also, was told by evening staff that checkout time would be 2 pm, and then (after I had made plans) was told it would be 12 pm. I had lodged at Eliana previously with a much better experience. Not sure if I want to come back. Just to repeat : Staff was friendly and generally very helpful except for at check out.

Self

6/10

Pleasant

13 Dec 2024

Cecil

The

8/10

Excellent

05 Oct 2024

Hailu

The property is ideally located in the prime area of the piazza neighborhood with easy access to transport and amenities. Staff are extremely friendly, helpful and ready to meet your needs at any cost. The hotel room and all accessible areas are spotlessly clean. Buffet style breakfast is provided at a cost with an option to order from a menu. The food is decent with a fairly reasonable price but it is not first rate. They used to have rooftop bar and restaurant but was unfortunately unavailable for unknown reasons during my stay. Plus, one out of the two elevators was out of service all the time and was a cause for some inefficiencies in several respects. Overall, it is a fabulous hotel and I'd certainly recommend it to others but the hotel must also improve its efficiency to provide services that match its status as a world class hotel.

Leisure Self

6/10

Pleasant

02 Oct 2024

Kebede

Ride to airport was unavailable after waiting over 2:00 hours,That was a big problem and inconvenient. Room service delay beyond expectations,too much waiting time

Business_and_leisure Self

8/10

Excellent

14 Aug 2024

Mary

The hotel is located in a key area which is more attractive for visitors. All Staff are very polite and helpful. The breakfast is beautiful has a lot of options, rooms are clean and the small touch of dressing gowns and slippers are excellent.
What my family and I would comment on for improvements are the fixtures need to be checked and fixed eg the light in our room was flickering and we had to unplug the whole thing, the shower in one of the rooms did not have the hot water working and when it did work it had no power at all, the towels need changing (they are clean but very old). Apart from that the hotel and staff are excellent.

Leisure Family

6/10

Pleasant

07 Aug 2024

Alex

This hotel has clearly seen better days, despite how it presents itself online. There seemed to be a lot of things lacking in upkeep or repair. A prime example is when I was inadvertently locked out on the balcony of my room for several minutes because the door handle broke off.

The staff were overall friendly and accommodating, but there seemed to be a lack of communication from the beginning of my stay, and things falling through the cracks. Myself and several others did not have towels when checking in, or were not replaced after the dirty ones were taken. The airport shuttle is nice, but took almost an hour for it to pick me up at Bole, despite advance arrangements.

Upon arrival it was not communicated to me where the bar or restauraunt(s) were, when they were open, when breakfast was available, where the pool was, etc. I had to figure this out on my own, and even then communication was severely lacking. For instance, I went up to the beautiful top-floor bar, but there were no staff around! After I was told were to find the restaurant and assured that it was open, the staff informed me that I could not be served because they were turning over the place, and not given any indication about where and when I could get food. The location of the breakfast buffet was changed on a day to day basis, was frequently out of coffee. The food quality was overall just okay.

Despite all of this, the staff were friendly and helpful when pressed, the showers hot, and the bed comfy.

Business Self

8/10

Excellent

06 Aug 2024

Yehenew Jimmy

The hotel and staff are good, however the bed and other amenties need to be replaced.

Leisure Self

4/10

Poor

02 Aug 2024

James

Everything in this hotel seems to be broken down. From light switches to bulbs. My room had very little lighting. They tried to charge me $20 because I arrived early on the checking date and was allowed on the house. Nobody communicated this the extra charge when I was being allowed into the room.

10/10

Exceptional

18 Mar 2024

Moges

Prime location .

Leisure

4/10

Poor

20 Dec 2023

Charles

Where as the lounge is kept clean, the rooms leave much to be desired.

Business Self

8/10

Excellent

21 Sep 2023

Samson

Hot water not working and WiFi is slow.

Business_and_leisure Family

6/10

Pleasant

06 Sep 2023

ASRES

Not so Good

Friends_and_family Family

8/10

Excellent

08 May 2023

Mesker

nice hotel, with a good breakfast and gym facilities - shopping mall is adjoined to hotel - helpful staff at checkin and restaurant

8/10

Excellent

19 Jan 2022

Issa

It’s ok but needs maintenance on some minor things in the room I had stayed

Business_and_leisure Self

6/10

Pleasant

05 May 2021

David

Good people poor product

We had problems with no hot water for several days because of electrical/generator problems, WiFi was almost nonexistent, and we could not get into our safe. Everyone was very nice and tried to help but this property needs some care and upkeep.

Partner

8/10

Excellent

05 Apr 2021

Verified traveler

Great customer services. No internet connection for few days.

Friends_and_family Family

8/10

Excellent

15 Feb 2021

Verified traveler

Amazing and Comfort Stay in Eliana

It was amazing business trip and amazing about hotel stay and comfort travel also, but It was my business trip and far away from my meeting place and rest of the extended stay in other one.

Business

10/10

Exceptional

07 Dec 2020

Aymeric

surprisingly good for the price

Surprisingly nice, very good spa, just the restaurant is average and the breakfast quite limited. but the hotel is also quite cheap, so cant complain!

Business

8/10

Excellent

27 Nov 2020

stuart

Hotel needs TLC

The staff are very friendly and helpful but the hotels needs an upgrade. They are doing some construction work etc, so hopefully when it is finished the standard will have improved.

Business

10/10

Exceptional

12 Aug 2019

Verified traveler

The staff was extremely friendly, helpful and spoke English. The hotel restaurant was always open. We always felt safe ad were very happy with the facilities. The gym was great too.

Business_and_leisure Family

8/10

Excellent

07 Jul 2019

Verified traveler

Clean and comfortable, pool and gym excellent. service overall good but somewhat inconsistent. Breakfast and food good, however selection limited and basics such as pasta not available at times.

Business

8/10

Excellent

25 Jun 2019

Michael

It has a very good fitness centre. Room was spacious with good view. One elevator was out of service for half my stay, Shower fitting loose but shower worked well. Pillow cases were crumpled. My laundry disappeared for two days. Staff were all very polite and pleasant and tried to deal with my issues

Business Self

10/10

Exceptional

11 Jun 2019

Jaquelyn

Great stay in Addis Ababa.

I visited Addis to see friends and very much enjoyed my stay at the Eliana. Staff are extremely helpful and make every effort to resolve any issues and to help me find my way around this bustling city.

Friends

8/10

Excellent

03 Apr 2019

Anthony

Good Hotel but missing a Bar Snack Menu in Lobby

Good hotel, well located for my work at Black Lion Hospital. Only area for improvement would be the availability of a snack/bar food in the lobby area. Internet in my room was not as consistent as internet in lobby and many people were working in the lobby. Many other hotels in Addis offer a bar snack menu whereas Eliana doesn’t and this would be an improvement

8/10

Excellent

31 Mar 2019

Priya

The Eliana was a great location in proximity to the Piazza and Churchill Street. Staff were great, rooms were clean and good value + service.

8/10

Excellent

23 Jan 2019

Verified traveler

Handy location near Black Lion Hospital. Getting in and out of drive for drop off and pick up is not handy and a struggle for all involved. Power was on and off, and resulted in having to climb stairs regularly since being in elevators was not comfortable. However, fundamental room, internet and service was fine.

Business_and_leisure Self

10/10

Exceptional

13 Jan 2019

Reiner

Very nice, reasonably priced, clean and comfortable, spacious room - easily the nicest hotel I visited during a week-long visit to Ethiopia

Leisure Self

10/10

Exceptional

08 Dec 2018

Verified traveler

Great hotel, great staff. Consistently nice breakfast. Clean and safe.

8/10

Excellent

08 Oct 2018

Verified traveler

Good hotel that could be a great one

The hotel is in a central location. The staff are helpful an friendly and the restaurant serves good food at a reasonable price. The rooms are quite spacious, clean and comfortable. On the downside, the food soon runs out at breakfast and is not replenished (although breakfast is served until 1000am, there's virtually nothing left after 0830). The rooms also lack maintenance (with some light switches not working, etc.). While the wifi works, it tends to be temperamental, although this is not unusual in Ethiopia. Overall, if the management could sort out the niggling problems, this good hotel could become a great one. I will be happy to return there.

6/10

Pleasant

07 Mar 2018

David & Sharman

Modern, central hotel

Rooms very comfortable and clean.

Situated near the top of Churchill Avenue, adjacent to a modern shopping mall with quality shops and two good coffee shops. Close to the old city centre (Piassa / Piazza).

On a noisy crossroads but this gives an ever-changing view of city life. Double glazing would improve rooms facing the crossroads to make them less noisy.

Restaurant serves unremarkable food and the variety is often limited. Restaurant staff friendly and helpful but need better training.

Reception staff and managers were caring and attentive.

10/10

Exceptional

30 Dec 2017

Verified traveler

Excellent value

Would definitely return. Staff outstanding.

Make sure to get good instruction about immediate surroundings.

8/10

Excellent

18 Dec 2017

Verified traveler

Good but location is busy

I like it very nice, staff are friendly & good but underpaid.

8/10

Excellent

07 Dec 2017

Verified traveler

good location

I had a good stay at the hotel as it is located near some restaurant and shops. St. Georges Cathedral is also near, for we it was an easy walk from the hotel. My room was comfortable.

10/10

Exceptional

27 Oct 2017

Dave

Very well-run, comfortable hotel, excellent staff

Staff were extremely professional, friendly and helpful.

The hotel helped us extensively: changed room (first one was a little loud due to proximity to main road), organised taxi, let me use phone for business call, converted currency, delivered food to room. Security on the door. Free shuttle.

Very clean, spacious and quiet room. Great shower (best we had in Ethiopia). Good views of city (although the new room had construction work blocking views - didn't mind this).

Wifi very strong.

Very central location but not massive amount for tourists in immediate vicinity. Piazza is 5-10 minute walk. St George and Holy Trinity churches 20 minute walk. Mercato 20 minute walk.

Overall would highly recommend.

8/10

Excellent

03 Jan 2017

Sheila

First Time Stay

It was a very clean hotel in the center of Addis. The staff were pleasant but need someone who can communicate properly working at the front desk. We called 24hrs before arrival to book for airport pick up and the lady at the front desk didn't not speak or understand English. So we didn't manage to get airport pick up. Upon arrival I inquired why this happened and finally someone who spoke English let us know that the vehicles were being serviced and that was the reason we did not get picked up. They were nice enough to give us a trip to the airport inbetween our stay as we were going to Lalibela for the night. So that made up for that. Other than that it is a nice place to stay, I would recommend it.

2/10

Poor

01 Sep 2016

Ron

Management

Sent a shuttle request to the hotel 27 August 2016 requesting pickup. No shuttle was sent due to email not being checked. However received an email two days after checking stating that they had not received the expedia reservations. What is surprising they had my information and room keys already available.
Staff is friendly. Family suite had several issues which I had to bring maintenance up daily for all the three days I was there. Outside door opening to the balcony had no handle to open from the outside. I was locked out. The only way I got back in is the door for the balcony from the bedroom did not lock. The key was in the door and it would not lock. They took the handle from another suite and put it on mine. Sink leaked water inside the cupboard. Maintenance fixed it once on Monday. Than came back on Tuesday after I called them to fix again. I told the guest services rep there is no hot water in the sink he said just use the kettle to boil the water its the same thing. Bathroom sinks - no hot water. Bathroom Shower has major water leaks. Called and they came with housekeeping and cleaned the water. Every day I took a shower had a big puddle of water on the floor. Restaurant food menu has very limited items. After receiving the shuttle request Management should have been on top of picking up the guests from the airport and tracking the flights instead of emailing me back on 29 stating that Expedia did not tell them about the reservations on time.

6/10

Pleasant

17 Jul 2016

Verified traveler

Good Hotel

The hotel clean, nice rooms, TV, etc. Hotel food not great - breakfast so so. Communication sometimes challenging - staff helpful and eager, but english not always well understood. Lack of reliable wifi, and could not make international calls - can feel a bit isolating. Only 15-20min (depending on traffic) from Bole area where most malls, spas, restaurants are, but taxi ride fares will add up quickly (250-300 Bir or about USD 14 for one trip).