Name: Hotel Waldhaus Am See
Address: Via Dim Lej 6, St. Moritz, 7500, CH

4/10

Poor

12 Jul 2026

Leonard

We would not stay here again.

The hotel room itself was very nice, and that was the highlight of our stay. The location is excellent, but you definitely pay a premium for it.
On our first morning, there was a strong sewer odor throughout the hallway. We planned to notify the front desk when we returned later that day, but fortunately the smell had mostly disappeared.

Our first night was also disappointing because there appeared to be a wedding or other event taking place. The live band was extremely loud, making it difficult to relax.

The staff was courteous, and I understand the hotel’s commitment to paying a living wage. However, the overall level of service felt minimal and lacked the attention to detail you would expect at this price point.

Aside from the room and the location, the overall experience was underwhelming. I would rate most other aspects of the hotel a 2 out of 5.

Partner

4/10

Poor

02 Jul 2026

Deborah

Great view! Hotel overlooks the lake. Lovely. BUT! The hotel advertised a train shuttle. Sent messages days before - no response! Called upon arrival and got an automated message saying they were not available! So got a taxi. With construction there was no other way to reach the hotel. No help with luggage upon arrival! Not even an offer and we are both elderly. No help at departure either. Room had a great view but a small bottle of lotion and conditioner and a kettle. Bare minimum for over $700 per night!! Breakfast include was basic. Eggs looked dried out. Yogurt was great some bread and jam. Fruit. Coffee. Juice. Lots of staff but very little service. Dinner in the hotel was ok. Expensive. Service was good. Barman was very nice. Would NOT stay here again. Other hotels were at the station picking up guests. This is a barebones hotel like a hostel plus.

Partner

10/10

Exceptional

13 Jun 2026

Jenny

We liked this hotel very much! Location by the lake helped of course! Room was spotless, as was the spa area. Good choice of food for breakfast. Evening meal was okay although somewhat pricey.

Partner

10/10

Exceptional

05 Jun 2026

Susan Freund

Nice hotel on the lake. Walkable to main city and train station. Great breakfast and dining at hotel. Antonio in Restaurant was great to chat with and an excellent waiter.

Partner

10/10

Exceptional

05 Jun 2026

Caitlin

Loved the spa and sauna. Definitely make use of the train station transfers for checking/checking out as the hotel is at the top of a steep hill. Breakfast was also fantastic, with a great view to outside Lake Moritz & if you’re lucky you may even see it snow! ❄️

Self

10/10

Exceptional

03 Jun 2026

Viviana

The restaurant and the views from the hotel were outstanding. Very comfortable accomodations in the family room.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Karl

We had an amazing experience at this hotel - most of the staff was over the top friendly and helpful. The place is in a location you have to experience, right on the lake. The room we had was more spacious than anything we had on our 10 day holiday. It’s a short walk to the train station, right on the lake and was a highlight of our trip.

10/10

Exceptional

29 May 2026

Tori

We had a wonderful stay! The views are spectacular. Staff was very friendly and we enjoyed using the wellness spa.

We walked over to the E bike rental place and we had a wonderful day biking all around the valley.

Partner

8/10

Excellent

21 May 2026

Nora

Single room - very compact but had everything I needed for one night stop over

Self

10/10

Exceptional

18 May 2026

Jennifer

The staff is wonderful and very accommodating. We accidentally booked the room for the wrong night and they switched us no problem with no extra fees. The spa is gorgeous! The restaurant staff were fun and the food was delicious!! Bucket list stay for sure

Partner

10/10

Exceptional

12 May 2026

Leyvis

Este lugar es un sueño, con vistas hermosas, el desayuno es muy bueno, la habitación nos gustó mucho, volveré

Family

10/10

Exceptional

09 May 2026

Chris

Was right on the lake views from the room were amazing. Hotel is rustic but the views cant be beat. Easy to walk to town and train with lake as the background. Don't miss out on lakeview rooms. Restaurant was good with great staff and capitalize on the view. Breakfast was plentiful and delicious

Partner

10/10

Exceptional

07 May 2026

Fiona

Superb hotel. Seamless service throughout with a special mention to our waiter Manuela and receptionist Adrianna. Fantastic lake views from our room.

Partner

10/10

Exceptional

04 May 2026

Judy

Clean room, great location, a bonus free train shuttle but needs to be booked the day ahead. Breakfast was ok.

Partner

10/10

Exceptional

27 Apr 2026

Madison

I had a great stay at this hotel. It was super convenient from the train station (3-5 min walk away). This made it super easy to get to the bus to take me to Corvatsche to go skiing. The lake is walkable and great views all around the hotel. The breakfast buffet was robust and so nice that it was included. It was a great location and value for St. Moritz. I would definitely stay again on my next trip!

Self

10/10

Exceptional

12 Mar 2026

Lianis

The hotel is amazing. Location in front of the lake 10/10. The staff was soo good. luis at the bar 1000/10. We didn’t know how to turn off the stractor and a staff was in our room in 2 minutes. Super great experience

10/10

Exceptional

10 Mar 2026

Paul

Great hotel. Great position

4/10

Poor

24 Feb 2026

Fraser

Great until the last hour. We reserved the hotel to train station shuttle then the driver had to apparently do something else which meant he arrived back 15 minutes later and needed his mandatory lunch break. They arranged a taxi for us but that resulted in a 25 minute delay. No apology at all. As a result, we missed our appointment in town.

Friends

10/10

Exceptional

15 Feb 2026

Robert

Location, room comfort and shower pressure

Leisure Partner

10/10

Exceptional

22 Jan 2026

Susanne

The views are breathtaking. The staff was very nice. I would de return.

10/10

Exceptional

19 Jan 2026

david

great view and friendly people

Leisure Self

10/10

Exceptional

11 Jan 2026

Curtis

Great hotel. Great location great service.

6/10

Pleasant

11 Jan 2026

Nicholas

Room was disappointing as although it was an attic room, after dark the lighting was poor in the bed end and there was little room to walk round the bed. Definitely not as bright as the picture in the website. No lift to attic floor and hand rail up narrow stairs not very solid. Service was sporadic during dinner. Check in was just average. Check out much better.

Partner

10/10

Exceptional

06 Jan 2026

JUAN MANUEL

The view is spectacular

10/10

Exceptional

02 Jan 2026

Bert

Great hotel great location in Saint Moritz really loved it. Excellent bar. The devils bar is excellent thank !

10/10

Exceptional

31 Dec 2025

April

Lovely property overlooking the lake. Outstanding staff and service. Room was a decent size and immaculate. Small spa free to use was a delightful surprise. One note- this property is not “in” the heart of the St. Mortiz city center… it’s on the other side of the lake, which is small but a bit of a walk and in the winter….. ooooh it’s cold! Regardless, we loved the property so much we would definitely book here again. The views are stunning.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Arman

Great stay with spectacular views and breakfast!

Leisure

10/10

Exceptional

17 Dec 2025

Steve

Great location beside the lake and five minutes to the station.
Great views of the town and lake.
Relatively expensive, but what do you expect, this is St Moritz.
Excellent breakfast.
Room was fine. Lighting in the room could be improved. Subdued lighting is Ok for a romantic restaurant but not when you’re packing your bag and you need to find a missing pair of socks.
Staff on Reception were helpful.
The guy on the bar with the fancy moustache was hopeless, far too slow. He was more interested in chatting to a couple of women at the bar from the US. Perhaps it was the prospect of a tip? Anyway, no coffee for us which was unfortunate.

Partner

10/10

Exceptional

11 Dec 2025

Braulio

We visit this place mainly because we plan to take glacier express, the location was everything but when we arrived the experience in the hotel was amazing

Partner

8/10

Excellent

10 Dec 2025

PAUL

I was pleasantly surprised with your hotel and would definitely consider returning in the future.

10/10

Exceptional

05 Dec 2025

Jennifer

Beautiful hotel!

10/10

Exceptional

25 Nov 2025

Angel Gino

The best views and very close to the station.

Leisure Family

10/10

Exceptional

08 Nov 2025

Matthew

Excellent Breakfast Buffet *****.
Our room had a beautiful view to the lake.

Partner

10/10

Exceptional

18 Oct 2025

Eng Tatt

Room is clean, staff are kind and approachable, breakfast is appetising and with nice view, near to train station and convenient access to central.

Leisure Family

10/10

Exceptional

12 Oct 2025

shanil

Great view, Great staff and don't forget to visit their Whiskey Room :)

10/10

Exceptional

10 Oct 2025

Zhizheng

Very nice place with a lot of views

Leisure

10/10

Exceptional

23 Sep 2025

Peter

Great restaurant bourbon bar and friendly and helpful staff.

Leisure Family

10/10

Exceptional

23 Sep 2025

Nitin

Beautiful location. Great restaurant.

Leisure

10/10

Exceptional

20 Sep 2025

kevin

Best Hotel Breakfast ever! Walking distance to train station. 5 stars for what is advertised as a 3 Star hotel

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

Paolo

It’s a cute hotel and the surrounding area is gorgeous. Very close to the train station, you just have to walk a little hill to get up to the hotel. Gorgeous views all around!

Leisure Family

10/10

Exceptional

29 Aug 2025

Tina

Overall is fairly nice for a 3 star hotel. The view of the lake at the restaurant is beautiful and that the complimentary breakfast was pretty good . The service from staffs is descent however they never delivered tissue papers as we had called to request

10/10

Exceptional

20 Jul 2025

William

Absolutely outstanding stay at Hotel Waldhaus am See! The views are breathtaking, the rooms are pristine, and the service is top-notch. A special thanks to Alexander at the bar, his expertise, great personality, and phenomenal cocktails made it truly memorable. Highly recommend both the hotel and a visit to the world-famous whisky bar!

Business_and_leisure Self

8/10

Excellent

03 Jul 2025

Jeanette

Location was beautiful

Leisure Self

10/10

Exceptional

17 Jun 2025

kyle

Situated perfectly in st Moritz close to the station. We were upgraded and enjoyed a lovely lake view that was amazing. Facilities were nice and breakfast was good without being spectacular (I really enjoyed the nut cake). Would recommend to anyone!

Leisure Partner

10/10

Exceptional

17 Jun 2025

KATHRYN

Excellent location for the Railway station. Located on the lake with stunning scenery, walks on your doorstep.

Leisure Self

6/10

Pleasant

11 Jun 2025

DJay

Front desk service people in hotel were snobby

Self

8/10

Excellent

08 Jun 2025

Mario

great location near the train station. staff didn't accommodate any of our requests.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Susan

Fabulous hotel on the lake in St Moritz. Perfect location. Wonderful friendly staff. Room was comfortable and warm. Good breakfast included and dining options were good. Spa was very welcome after days hiking. Would highly recommend and would love to return one day.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Agnieszka

Delightful hotel, beautifully located by the lake, very close to the train station. My single room was small but very cosy, warm and clean.

Leisure

8/10

Excellent

06 Jun 2025

Sylvia

Had booked two single rooms which were very tiny and a bit like a prison cell! Upgraded at a very high cost. Otherwise everything was perfect

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Feb

This is a very well managed hotel. Love the location, views and the staff. Amazing view of the lake. Love it.

Leisure Self

10/10

Exceptional

05 May 2025

Stephan

Location at the lake amazing view

Leisure Family

8/10

Excellent

04 May 2025

Mohammed

Location

Leisure Self

10/10

Exceptional

04 May 2025

Julie

Loved the staff and the view!

Leisure Family

10/10

Exceptional

16 Apr 2025

Graeme

Incredible lake views

Leisure Partner

10/10

Exceptional

10 Apr 2025

Aran

A fabulous hotel near to centre of St Moritz

A very reasonably price hotel close to the center of old town St Moritz. The staff were extremely helpful. The hotel has a nice little spa and the rooms were clean and relatively spacious.Try to get a lakeside view room if you can. The view is worth the supplement alone. Finally and maybe the most important aspect it also has the greatest commerical selection of Whiskeys in the world!

Business

8/10

Excellent

04 Apr 2025

Vera

Nice

10/10

Exceptional

29 Mar 2025

Julie-Ann

The property is in a beautiful location! Great views of the lake and St Moritz town. Close to the train station- easy walk. Close to the main area of town as well.
Breakfast is excellent, dining room has beautiful views of the whole area.
Beds are excellent! Best night sleep on our trip in these beds!

Leisure Family

10/10

Exceptional

19 Mar 2025

Thomas

Service and courtesy of staff was outstanding.

Leisure Family

10/10

Exceptional

06 Mar 2025

Claire

Cannot recommend Hotel Waldhaus am See enough. The hotel is very clean and very comfortable, all of the staff are very friendly and helpful. We only stayed one night as we needed a stop off but would stay longer if we were to return to st Moritz. The walk from the station is easy but it is uphill, therefore would highly recommend asking the hotel to come and collect you - I believe this is a complimentary service but we didn't use it so would be best to check! They have the largest whiskey collection in the world and just a generally lovely setting. Easy walk into town and much better prices than in the centre !

Leisure Partner

10/10

Exceptional

28 Jan 2025

Amanda

Absolutely loved our stay, which unfortunately was only for one night. Although a 3 star it felt like we stayed in a 4 or 5 star hotel. The views over the frozen lake and mountains from our room and the restaurant were breathtaking. The room was very clean and comfortable with lots of nice touches that made it extra special - the dressing gowns were so luxurious. Breakfast was fantastic. Looking forward to staying again.

Leisure Partner

8/10

Excellent

24 Jan 2025

John

Not fancy. Simple but comfortable. Incredible sunset view and view of the lake and the whole town!

10/10

Exceptional

11 Jan 2025

Hana

Great stay

Leisure Partner

10/10

Exceptional

23 Dec 2024

Melinda

Enjoyed our stay here. The free shuttle to the main train station is a plus.

Leisure Family

8/10

Excellent

19 Dec 2024

Audrey

Great accommodation option for those starting their Glacier Express journey from St Moritz to Zermatt.

Leisure Family

10/10

Exceptional

25 Nov 2024

Nashant

Breathtaking views. We were upgraded to lake facing view. Free shuttle service to and from the train station. Highly recommend

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Carolina

Excelente staff y vista hermosa! Comida deliciosa en el restaurante. El spa le dio un plus. Me encantó el lugar! Muy recomendado

Leisure Self

10/10

Exceptional

09 Oct 2024

John

this hotel is very good clean and staff are very freindly and helpfull you also get a pass for bus train and cable cars

Leisure Family

10/10

Exceptional

04 Oct 2024

Dennis

Lovely spot and terrific staff… restaurant and scotch bar both excellent! Highly recommend for your stay in St. Moritz…

Leisure Partner

10/10

Exceptional

30 Sep 2024

Verified traveler

Excellent experience. Staff was vert helpful and provided transportation to and fro train station.

Partner

10/10

Exceptional

23 Sep 2024

Laura

This hotel was fabulous! I chose it because of its proximity to the train station, but was pleasantly surprised how nice the property was. The restaurant was excellent! The staff were very helpful and friendly.

Leisure Partner

6/10

Pleasant

10 Sep 2024

Maria

This is an okay hotel. The staff were the biggest disappointment. We arrived to check in and the reception staff were standing in the back but we were clearly in view as having just arrived (transported by the hotel driver from the train station). We were completely ignored for at least 5 minutes until we said “excuse me” and one of the staff came out and checked us in in a very rude and rushed way.

We had a similar experience with the breakfast staff. There was no one to seat us on entry so we assumed we could sit anywhere without a reserved sign. We sat at a window table without a reserved sign. The waiter then scolded us very loudly and rudely and said we were not able to sit there, saying it was “not possible.” We said okay and asked why as we got up to move. He ignored us. He then came back about 10 minutes later with a reserved sign saying it was reserved for another family all day. We advised him that that was all he needed to say and didn’t need to say it in such a rude and embarrassing way.

Our final run in with staff was on our day of checkout. We were finalising packing in our room. We heard a knock on the door. No sooner could we get to the door to see who it was, the cleaning staff was opening the door and letting themselves in with their key. This is a very serious invasion of privacy. The staff member should have waited and called out housekeeping before entering the room within 10 seconds of knocking.

The hotel room was nice. Good bathroom.

Leisure Family

8/10

Excellent

06 Sep 2024

Gordon

Freindly staff

Leisure Partner

8/10

Excellent

22 Aug 2024

Paul

Perfect location if you wish to be close to the train station.
Very friendly and helful staff.
Great breakfast with a fabulous view over the lake from the dining room.
Rooms are compact and no air conditioing, these were the only negatives.

Partner

4/10

Poor

28 Jul 2024

Lauren

The housekeeping staff walked into our room 3 times at 8am, 9am and 10am while we were getting ready in the morning before the 11am checkout - no knocking, just swiped her card and opened the door! We did not have the “clean room” card on the door. I also had medication on the bed when we went to breakfast, which was missing when we came back to the room. I approached the desk and they were uninterested. I didn’t want to accuse anyone of anything but we dumped all luggage and checked room several times - all in all, their staff should not be walking into the rooms without knocking as we could be getting dressed, huge invasion of privacy for a room I am paying for and check out time was hours away. Odd it was 3 different times as well. The male servers and evening check in staff were amazing and we enjoyed the food. The morning front desk, housekeeping and breakfast staff were not friendly. All in all I would not recommend for these reasons. Of course I use the safe for valuables, but didn’t think about medication as we went to breakfast, and not having it will be a huge burden to obtain out of the country.

Leisure Family

10/10

Exceptional

13 Jul 2024

Frederick

one of our favorite hotels on our travels throughout Europe, i would highly recommend, and will be back some day

Leisure Family

10/10

Exceptional

12 Jul 2024

Richard

Good

Leisure

10/10

Exceptional

11 Jul 2024

Randy

Beautiful property

Leisure Self

10/10

Exceptional

10 Jul 2024

M

AAAAA+ hospitality

Everyone from reception to restaurant and housekeeping was exceptionally professional, kind and helpful. I have stayed in a few other hotels in town and was extremely happy with my stay here.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2024

Brian

Rita the receptionist was wonderful and our waiter from Italy (can’t remember his name) was so nice!! Amazing views and close to train station!

Leisure Family

10/10

Exceptional

27 May 2024

barry

The view from this property is among the best I have ever experienced. Very wonderful people who work there; you make an instabt connection with them. Food is excellent and delicious, but not cheap, superior service at restaurant. Try the bouillabaisse - it is outstanding. Do stay here!

Business_and_leisure Partner

2/10

Poor

13 May 2024

Tetiana

Terrible check in experience
Do not recommend for solo travellers.

Leisure Self

10/10

Exceptional

13 May 2024

Daryl

Beautiful views! Free ride to & from train station. Nice dinner. Spa, although steam room was not working.

Leisure Friends

10/10

Exceptional

09 May 2024

Jonathan

Amazing property from the views to the access to the train station and lake

Plus amazing spa and restaurant

Leisure Partner

10/10

Exceptional

07 May 2024

Renate

I liked everything about the Waldhaus hotel and would highly recommend it

Leisure

10/10

Exceptional

07 May 2024

P

Excellent hotel

Excellent hotel. Warm welcome and great view from the room. Really good breakfast too overlooking the lake. We would definitely return.

Partner

6/10

Pleasant

05 May 2024

Verified traveler

One person can have an effect.

Everything was very nice, but the check in clerk was extremely rude. We had one guest that was allergic to down and they gave her a table cloth to sleep with. When the youngest of our group went to the front desk she was very combative with her. Other than the one lady everyone else was very kind. The hotel had a beautiful view, excellent food, and a nice little spa area.

Friends_and_family Family

8/10

Excellent

03 May 2024

debbie

The rooms are basic but comfortable, no kettle which was a shame but the views are beautiful and make up for a little shabbiness. The hotel restaurant is fabulous, great views food and service, feels special. Great breakfast selection. definitely worth staying here as well located for the station and the hotel will pick you up as quite steep hill.

Leisure Partner

8/10

Excellent

01 May 2024

Anna

This hotel is lake front property that we enjoyed magnificent views. Staffs were friendly and breakfast was very good.

However, the hotel provides shuttle service to pick up guests from the train station. I sent message to hotel using Expedia’s communication platform one day prior to arrival and never received a reply. So we opted to walked from station to the hotel which is not far but there is a big stiff slope that we need to climb up to the hotel. It was extra hard while hauling big luggage. While we were checking in, we were told that they have dispatched a taxi to pick us up. But unfortunately we did not see anyone holding any sign for us to recognize the ride.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Bi

Excellent hotel!

This is an amazing hotel, should rated as 5 star hotels. Wonderful window views; clean overalls; great breakfast; free shuttle service; kind staffs; exceptional values!

Self

10/10

Exceptional

18 Apr 2024

ANN

Wonderful view!

Leisure Self

10/10

Exceptional

16 Apr 2024

Sarah

Great stay

Beautiful hotel, amazing location, fantastic staff. Wish we’d known about the shuttle bus from the station though before we hauled our bags up the hill !

Partner

10/10

Exceptional

07 Apr 2024

Fernando

Magnificent View lovely staff

Excellent location, ultra friendly staff. Paradise for whisky lovers.

Friends_and_family Family

10/10

Exceptional

17 Feb 2024

ADAM

Great Location

Great location for our short stay...We only stayed for one night and the close proximity to the train station was perfect and the views from our Lake View(frozen lake) room were amazing!
Nice walk on and around Lake St. Moritz, Easy walk to town and to the nearby lake, Lake da Staz.
Staff was very friendly and helpful as well.

Partner

10/10

Exceptional

15 Feb 2024

Jessica

Wonderful

Excellent stay: clean and comfortable room, very kind and attentive staff, and there’s a free shuttle to the train station.

Business Self

10/10

Exceptional

10 Feb 2024

Wai Yain

Wonderful location

Excellent experience

Partner

10/10

Exceptional

03 Feb 2024

Christopher

Beautiful hotel with great staff. Has the largest bourbon bar in the world. Hill walking over from the train station is manageable but would be difficult for those with mobility issues.

Leisure Partner

10/10

Exceptional

21 Jan 2024

Menglu

The hotel is very comfortable, recently renovated, friendly staff, feels like 4 stars hotel. Or room and the restaurant had nice views of the lake.

Leisure

8/10

Excellent

20 Dec 2023

Suzy

Great location

Very convenient for the train station and easy walk. The road is treacherous in the ice so beware! The room was basic but comfortable. Easy walk into central St Moritz

Partner

10/10

Exceptional

19 Dec 2023

Wendy

A wonderful stay

Amazing hotel with excellent service

Partner