Grand Kronenhof

Switzerland , St Moritz
PONTRESINA , Via Maistra
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75 reviews shown

10/10

Exceptional

10 Feb 2026

Constance

Beautiful stay. the breakfast and the spa were the highlights! The thing that stood out the most among the other hotels was the free ski shuttle and they will also pick you up from the local train station. The staff was super helpful and friendly, and we enjoyed every moment of our stay.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Gary

Excellent 360! Highest recommendation - you won’t be disappointed

10/10

Exceptional

17 Nov 2025

Timothy Thady B

Concierge staff, barkeep & General manager made you feel so welcome. Outstanding hotel !

Business Self

10/10

Exceptional

25 Oct 2025

Patricia

EXCELLENCE!!!! Above our expectations

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Peter

Great history, rooms, view, and food. I believe this is the only hotel to consider in the Upper Engadin for an overall premium stay.

Self

10/10

Exceptional

20 Oct 2025

Matthew

The Grand Hotel Kronenhof is a truly beautiful hotel with beautiful architecture and wonderful hospitality. Truly an incredible place all around.
Artur at the front desk went above and beyond to make our stay even more enjoyable.
We will definitely be coming back at the next chance we get.

Leisure Partner

10/10

Exceptional

17 Oct 2025

alexa

This hotel is fantastic. Got an upgrade from the superior room to the deluxe and the view of the mountains from the room was amazing. Wide variety of breakfast options ranging from fruits to cheeses to mini donuts and more, and even with a buffet option the staff was still incredibly attentive. Full service spa being included with the stay was a huge plus and definitely worthwhile to take advantage of all this hotel has to offer. And huge shoutout to the amazing staff and the team at the front desk for being so helpful, they were everything you would expect from a 5 star hotel and more. Would stay here again.

Leisure Family

10/10

Exceptional

11 Oct 2025

Paul

Wonderful spa, gracious service, great breakfast and dinner.

Leisure Family

10/10

Exceptional

12 Jul 2025

Peter

The best hotel in the Upper Engadin

The Kronenhof continues to impress me with its attentive staff, top level service, food, and atmosphere. I received a complimentary room upgrade which I was not expecting. I requested a room change the second day after a significantly long hike due to noise from the Laret festival right below my window. The staff accommodated my request without issue. I will only stay at the Kronenhof when I visit the Upper Engadin.

Self

10/10

Exceptional

08 Jul 2025

Christian

Was very good

10/10

Exceptional

18 Jan 2025

Danny

Love it

10/10

Exceptional

06 Oct 2024

Roshan

Retreat trip

Beautiful property, excellent service, great food.💯

Self

10/10

Exceptional

13 Sep 2024

Joel

We had a fantastic stay at Grand Hotel Kronenhof! The hotel has an amazing history and great old world glamour. The rooms are spacious and the amenities and spa were top notch.

By far the biggest plus at the hotel were the staff. The were all exceptional and really warm. They offered great recommendations and Daniel the concierge was a standout.

Leisure Partner

10/10

Exceptional

24 Jul 2024

Richard

The facility is very nice and staff was great!

Leisure Family

10/10

Exceptional

21 Jul 2024

mariam

Excellent property!

Leisure Family

10/10

Exceptional

05 Apr 2024

Alejandro

Excellent location

Business_and_leisure Family

10/10

Exceptional

18 Mar 2024

Iryna

Beautiful hotel with great spa, pool, gym facilities. Perfect, very customised service. We didn’t have any problems or delays with anything. Very caring and friendly staff. 10 out of 10 for everything

Leisure Family

10/10

Exceptional

16 Mar 2024

mehmet

Great hotel with great rooms. Service is impeccable, and all staff is remarkably service-oriented. Thanks to the receptionists and waiters
In one word, “exceptional”.

Leisure Friends

10/10

Exceptional

17 Nov 2023

Ligia

The service provided is of exceptional quality. The exquisite interior design, the attentive and meticulous service from the staff, and the impeccable attention to detail truly contribute to an outstanding experience. The spa facilities are truly remarkable.

Leisure Partner

10/10

Exceptional

16 Oct 2023

nora

Definitely come back

10/10

Exceptional

15 Oct 2023

Peter

Do not miss this hotel when in the upper Engadin

The Kronenhof was the kind of impressionable experience that will \"force\" me to stay in Pontresina everytime I visit the Upper Engadin. The hotel, staff, food, you name it, is top notch. Breakfast was amazing and both restaurant provided high end dining to be remembered. I did not visit the Spa, but from the outside it looks to be very well done. The view down the Roseg valley is wonderful and staying just a few miles away from the crowds at St. Moritz is also a bonus.

Self

10/10

Exceptional

16 Sep 2023

Esther

Hands down the best customer service I have received at a hotel!

Partner

10/10

Exceptional

01 Jul 2023

Tom

Great place, great staff, epic spa!

Leisure Partner

10/10

Exceptional

23 Mar 2023

April

It was absolutely wonderful!

Leisure Partner

10/10

Exceptional

13 Mar 2023

Gary

We visited for a cross country ski event and couldn’t be happier with our choice of hotel. The staff was very accommodating, anticipating all of our needs including special services for the skiers attending the event including shuttles and early breakfasts. Our room was updated and comfortable but was a bit too warm from the radiant heat so we had to open a window. We enjoyed the splendid spa-especially the floating pool. We would highly recommend this property.

Leisure Partner

10/10

Exceptional

25 Jan 2023

tatiana

It is the most complete hotel, has beautiful areas, great pool and sauna, kids club, ice skating rink. The concierge service is the best I have experienced.

Leisure Family

10/10

Exceptional

25 Dec 2021

Daniel

Very good property, with excellent rooms, facilities, food/drinks and service. We appreciated being picked up from Pontresina train station at our arrival and we were positively impressed by the quality of the room and the restaurants. The gourmet restaurant features a Rouen duck which is worth trying…the bar is also top notch, with an excellent choice of cocktails and a British tea-time package, all accompanied with piano music. Also the SPA struck us as clean, comfortable and with a great view on the mountains.

This is the best option while staying In Pontresina. We definitely recommend.

Leisure

10/10

Exceptional

18 Sep 2021

SHANSHAN

Beyond

When I was booking this hotel I didn’t look into too much just know it’s the best at the Pontresina where we will hike. after check in ,it’s not only surprised us but amazed. this hotel should be benchmark for all FIVE star hotels. when we book the halfboard we didn’t expect fine dinning , the staff are extremely professional, the restaurant is as beautiful as wedding setup. the room is not only comfortable but beyond , there is even walk-in wardrobe! How good is that during traveling. We definitely enjoyed spa ,big windows with natural view . Special thank to concierge department Angel Blanco ( hope I am spelling it right ) for his warm welcome at the train station and guidance for hiking tip. Also the spa / swimming pool staff ( girl with short hair ) . Overall, this is not only accommodation during long trip but our unforgettable experience as well. It’s a place you definitely desire to come back.

Partner

10/10

Exceptional

05 Sep 2021

Colleen

very clean and quiet
excellent food
polite and efficient staff

excellent wellness facilities

Leisure Self

8/10

Excellent

06 Feb 2021

Verified traveler

The Kronenhof is a magical place.

It’s truly a magnificent Belle Epoque Hotel in the Mountains. Restored to perfection and beautifully decorated.

We really enjoyed our time in Pontresina and the Kronenhof. From the elegant dining to the beautiful Spa. We will definitely come back to this place.

Surprise Management / Special Occasions:

We were celebrating our 30th Birthday in the hotel. Our father arranged the day before with the reception a Spa Treatment. It should have been a surprise. However, we were not informed by the staff about that gift. Our dad called us on our Birthday and asked us: « How we like the treatments that he chose for us? »

Since we didn’t know anything about it, we were a bit confused and my dad became upset. Since he highlighted the importance to the Kronenhof Staff.

I went during breakfast to the reception and tried to understand the situation. I received the answer: « You should contact the Spa ». Since I was in the middle of eating it was not an option. After a while the reception started to understand the situation and made the outmost to rearrange the appointments.

Improvement Advice to Kronenhof:

Since you have a lot of guets that celebrate anniversaries or birthdays in your hotel. I would personally suggest you to put more focus on that and when something goes wrong at least offer a glass of champagne or tea time. I honestly felt a bit stressed that morning. Rearranging my plans last minute.

Leisure Family

10/10

Exceptional

22 Sep 2020

Verified traveler

Exceptional couples stay

Very pleasant stay with all the luxury you can think of. Great was also that you get a free pass for all the cable cars in the region.
The SPA area is nice and welcoming. We recommend the SPA treatment since we had great massages with Fatima.

Partner

8/10

Excellent

23 Aug 2020

Lukas

Old style impressive Hotel

An impressive hotel in a wonderul area. Great garden and modern, lage wellness area. The staff was very friendly. Unfortunately, we got a room that is in need of renovation. Apparently, there are renovated rooms - make sure you get one of these at reservation.

Partner

2/10

Poor

08 Feb 2020

Sourav

Do not visit this property if you are not white/ Caucasian. The bar staff and the restaurant staff are not used to attending guests (of color) who can afford 700 dollar night stay in this property. We felt awful when most of the wait staff picked up ‘not so friendly’ tone when greeting us. The tone continued during the order taking process also. This experience bothered us a lot especially since this was supposed to be a getaway from our day to day work drama/ tension but instead we are carrying back this burden of having faced racism in Switzerland for the first time now. We are both well educated professional individuals and we treated all staff with respect like we always do. We were not expecting this at all. Just terrible!!!
Thank god for google. Apparently Oprah had mentioned something about the Swiss racism she faced when she wanted to purchase a bag at an expensive store and the staff refused to show it to her not realizing it was Oprah they were being racist to. Go figure!! Wake up people!!
Please look into other hotels and make sure you check the reviews if you are someone of color planning a stay in this property.

Leisure Friends

10/10

Exceptional

30 Jan 2020

Verified traveler

Very good hotel. My husband and I enjoyed the hotel facilities very much. I definitively will recommend it to my friends.

Leisure Partner

10/10

Exceptional

21 Jan 2020

Verified traveler

Fantastic staff great food very clean I highly recommend this hotel. On e of my best stays.

Leisure Friends

10/10

Exceptional

15 Dec 2019

ka ming

Grand hotel in reasonable price during December

great hotel with Grand dinner package too, love to stay in wellness pool for fun , all facilities are up to higher standard, excellent breakfast, will return v soon.

Partner

10/10

Exceptional

20 Sep 2019

Verified traveler

Beautifully updated classic Swiss hotel in a lovely little town.

10/10

Exceptional

16 Sep 2019

Svapnil

3 wonderful nights of my life.

Amazing! It was just amazing. From the time we entered the hotel till we left pontresina. The hotel is nothing short of a palace. As we entered the hotel main gates the staff saw us with our bags and came running to get our bags and they were genuinely sad to the fact that we did not use the hotel pickup from the station. At checkin we were greeted by Anela at the reception. Very kind she checked us in and showed us to the room with a complete tour of the hotel and explanation of everything including things in our room. Special thanks to Anela for giving us the time and preparing the itinerary for us for the next 2 days. We had opted for half board, and the 4 course meal at the dining room was exquisite. It was nothing short of an aristocratic dinner experience. a definite must try. The hotel also provides with the egadine card which entitles you to go up any mountain trains, ski lifts or cable cars with I think is a extremely nice gesture. The next day we were assisted by Angel another interesting and funny person he dropped us off at the murtos murgal station. The rooms are royal. It is like staying in a palace. This hotel is by far one of the best hotels I have ever stayed in my travelling life of 30 years. I would do the whole pontresina thing again in a heartbeat. Even if i wanted to I couldn't find a point to criticize about this hotel and my stay in pontresina.

Partner

10/10

Exceptional

23 Aug 2019

Verified traveler

It was very nice and the staff were very friendly and helpful I loved it and I will be coming again GOD wells it

Leisure Family_with_children

10/10

Exceptional

17 Oct 2018

Hesham

Friendly staff and excellent spa. Location is also good with shops near by.

10/10

Exceptional

28 Feb 2018

Verified traveler

Thumbs up!

Fantastic hotel and great level of the food at half board. Many things to do in case the weather is bad (bowling and ice skating on site!). Pool area is splendid and an attraction in and of itself. Great staff at the kids club: very dynamic and attentive. Slopes are 15 mns away by hotel shuttle. Staff was particularly friendly and helpful. Will go again.

Family

10/10

Exceptional

28 Feb 2018

Verified traveler

HARD TO BEAT

i have stayed in many hotels and this has got to be in the top 3. Frankly it is just impossible to fault. Great rooms, staff and food. A true 10 out of 10.

10/10

Exceptional

18 Oct 2017

Jeff

A great hotel.

This hotel exceeded our expectations in every sense. Food was outstanding in the restaurant and service was impeccable.

Partner

10/10

Exceptional

07 Sep 2017

Verified traveler

Amazing hotel!!! A+++

Fantastic experience. We highly recommend this hotel. We will be staying here during our next visit as well. It has been awhile since I was truly amazed by a hotel.

Partner

6/10

Pleasant

10 Feb 2017

Verified traveler

Needs update Urgently

Most rooms were dated and very small. For 600$ a night inaceptable. Bar service was kind but understaffed (slow) reception was totally overstaffed.

Partner

10/10

Exceptional

22 Dec 2016

wesley

All the staff are friendly and the room was clean and so comfortable. Spa and swimming pool with fabulous mountain view were the best ever.

10/10

Exceptional

16 Mar 2016

Alexander

The best

Without any doubt, the best hotel on this planet

Partner

10/10

Exceptional

20 Sep 2015

Verified traveler

great location

loved the food and service, ever so thoughtful. very nice rooms too

10/10

Exceptional

15 Sep 2015

Fima

Great hotel

It is a great hotel, with long tradition, excellent service and very professional staff
Do not miss the spa!

10/10

Exceptional

29 Sep 2013

Patty & John

Great place to stay in a great place to stay

We were in Pontresina for two days and two nights. The staff could not have been nice at time of check-in and throughout our stay. They picked us up at the train station when we arrived in Pontresina and took us to the train station in St. Moritz to catch the Glacier Express when we left - all at no additional charge. They helped with recommendations for restaurants and the restaurant at the hotel was fine dining at its best. The included breakfast was a smorgasbord of wonderful food - everything from scrambled eggs and bacon to cheeses and fruits to you name it. Bottom line, it could not have been a better experience.

10/10

Exceptional

18 Sep 2013

peter

Fantastic location

Set looking out the Engadine valley this hotel is a jewel. With snow on the mountains like
Icing sugar

We enjoyed our stay

10/10

Exceptional

20 Aug 2012

Paul

Great Hotel for a luxury break

Nothing is too much trouble for the staff at this hotel. Service and cleanliness is excellent. I have no hesitation in recommending this hotel to others. Probably the best 5* hotel I have ever used..

Partner

10/10

Exceptional

16 Jul 2009

Bruce

A nice grand hotel - great spa

This is an excellent grand hotel in Pontresina, with modern renovations, a great breakfast, and a top-notch spa. In the off season, there is plenty of unparalleled hiking and climbing nearby. Very kid friendly. My only quibbles are that the food might be *too* gourmet (although there are nice alternatives in Pontresina for dinner), and for sleeping you have to get used to a nearby church bell.

10/10

Exceptional

10 Dec 2025

Daniela

El Servicio excelente. El personal increíblemente amable y servicial.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Alonso

Todo el servicio y las instalaciones están excelentes

Leisure Partner

10/10

Exceptional

22 Nov 2025

Matheus

Quarto limpo e sem ar condicionado, equipe top, café da manhã incrível

Partner

10/10

Exceptional

18 Nov 2025

Paul

Leisure Self

10/10

Exceptional

12 Oct 2025

Corinne Mélanie

Einfach fantastisch: Frühstücksbuffet, Service allgemein, Zimmer, Bad/Spabereich!! Eins A!

10/10

Exceptional

19 Sep 2025

Moritz

Das Personal war super. Die Aussicht und Wellness war rundum perfekt. Dieser Aufenthalt war einfach nur perfekt.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Tobias

Sehr schönes, stilvolles Hotel mit hervorragendem Service und guter Küche. Sehr schön gelegen.

Leisure

10/10

Exceptional

02 Feb 2025

Eveline

Leider wurde Pferderennen abgesagt, doch wir sind trotzdem angereist. Herforragendes Hotel. Wir haben ausgekzeichnet gegessen im Stübli

Partner

10/10

Exceptional

10 Jan 2025

Erika

Está hermosa la propiedad!!

Leisure

10/10

Exceptional

19 Dec 2024

Verified traveler

Un hotel hermoso y una vista increíble a las montañas

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Luis Edgar

Muy Muy recomendable

Extraordinario hotel y servicio

Partner

8/10

Excellent

03 Nov 2024

Tobias

Beautiful hotel, great and attentive service.
Food is great too, including the breakfast buffet.
The pool area is okay, but ideally should be extended by an outdoor relax pool.
The renovated rooms are nice and comfortable.

Leisure

10/10

Exceptional

08 Oct 2024

Henrique

Hotel espetacular no coração da Suíça

MARAVILHOSA! Impecável.
Serviço maravilhoso, desde a chegada, a estadia até a partida.
Na recepcionista tem atendentes portugueses os quais foram atenciosos, educados, preocupados, nos auxiliarem nos passeios e em absolutamente tudo que precisamos.
No restaurante o gerente Sérgio responsável pelo restaurante é extremamente atencioso, educado e gentil. Ele tem uma equipe excelente com profissionais maravilhosos, a Chiara é um doce de pessoa assim como a senhora de origem libanesa (uma querida e gentil).
Spa realmente 5 estrelas, com um serviço único.
Todos atenciosos e gentis.
Hotel maravilhoso, lindo, limpo, confortável, com uma decoração linda e clássica.
Localização excelente, perto de tudo.
O hotel inclusive oferece transfer para os lugares da região.
Voltaremos em breve!
Sempre fico hospedada em hotéis 5 estrelas, mas esse foi especial.

Partner

6/10

Pleasant

17 Aug 2024

Lukas

Schöne Lage mit tollem Ausblick.

Leisure Self

10/10

Exceptional

05 Aug 2024

chinching

grand hotel Kronenhof is the most unforgettable hotel for us.

Appreciate everyone’s help and efforts .in hotel Kronenhof.

Thank you again!

Partner

10/10

Exceptional

07 Jul 2024

Stocker

Unser Aufenthalt war ein absolut tolles Erlebnis! Das Personal war äusserst hilfsbereit und wir haben uns sehr wohl gefühlt. Wir kommen wieder; keine Frage!

Leisure Partner

6/10

Pleasant

20 Jan 2024

Hanspeter

Zimmerservice nicht auf 5 Sterne Niveau.

Im Badezimmer einige \"fremde\" Haare, Versprechungen vom Hotel (alle drei Tage frische Früchte auf dem Zimmer), wurde nicht eingehalten, frische Trinkwasser Flasche wurde zweimal \"vergessen\". Zimmerservice damit nicht auf 5 Sterne Niveau.
Frühstücksbuffet wird nur sehr lagsam \"nachgefüllt\", damit zum Teil sehr lange Wartezeiten bis das Gewünschte wieder verfügbar.

Partner

10/10

Exceptional

30 Oct 2023

Bastiaan

Great hotel, really comfortable, amazing walking opportunities.

We booked half board, food was good, but a bit \"dated\" very classical and heavy desserts. For a hotel in an outdoor environment the portion size were not very big (I need a bit more then michelin star portion sizes after a whole day out).

Staff level could be a bit higher for full 5 star, some of the staff was bit unexperienced/uncertain.

But these were minor points, will definately come back and was amazing stay

Partner

8/10

Excellent

17 Oct 2022

Camilla

Questo splendido albergo, lo avevamo scelto altre volte per eventi particolari. Veramente tutto molto bene, peccato che questa volta la pulizia in camera non sia stata fatta a dovere, ne per noi ne per Il nostro Labrador, abituato agli alberghi, calmo, educato e sta solo dove deve. per lui La tassa richiesta di Chf 45.- per ogni notte! Messo a disposizione, asciugamano, copertina e ciotola, oltre ai sacchettini per escrementi. Insomma sembrava super… ma non hanno pulito a dovere.
Informato il direttore si è’ accontentato di capire, dispiacersi… ma non ha pensato ad un gesto commerciale… per esempio dedurre il costo parziale o totale del cane. Deludente.

Friends_and_family Family

10/10

Exceptional

15 Aug 2022

Dirk

Wunderschönes Hotel der Extraklasse

Einfach wunderbar - vom Service über das Ambiente, das Essen, der Wellnessbereich- einziges Manko ist der fehlende Aussenpool - ansonsten lässt das Hotel keine Wünsche übrig. Auch kinderfreundlich was in dieser Kategorie selten der Fall ist. Natürlich hat alles seinen Preis - aber den zahlt man am Ende gerne . Wir kommen bestimmt wieder.

Partner

10/10

Exceptional

19 Dec 2021

Mirko T.

Perle in Pontresina

Sehr schöner Aufenthalt - Super Crew - Hilfsbereit, freundlich, kompetent. Schöner SPA Bereich. Hundefreundlich.

Partner

10/10

Exceptional

14 Oct 2021

Barbara