Reine Victoria

Switzerland , St Moritz
ST. MORITZ, Via Rosatsch 18 St. Moritz 7500 Switzerland
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100 reviews shown

6/10

Pleasant

28 Feb 2026

Lauren

The hotel was very expensive for what it was. The rooms were nice but in need of some modernisation, especially the bathrooms. It also irked me that all of the decent facilities were in the sister hotel which we’d have rather stayed at. The staff were all lovely but some of the information we were given turned out to be wrong and when we had an issue with a private taxi they had booked for us they weren’t helpful at all. The also didn’t tell us that there would be works going on during our stay which included the table and chairs being removed from the lobby and the carpet being covered!

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Daniel

Staff very happy to help with errands and the shuttle service

8/10

Excellent

14 Feb 2026

Hitesh

Friendly & helpful staff….great location for ski lift.

Leisure Partner

6/10

Pleasant

03 Feb 2026

Jonae

The towels and wash clothes were cheap and thin. The pillows were flat after one night. The breakfast staff appeared as if they didn’t want to be there. The front desk staff was there, but they weren’t very welcoming. Not that they were rude or mean, just not very welcoming. They don’t provide slippers or robes. The quality of the stay simply doesn’t reflect the costs. The town itself is very picturesque, but I would stay at another property should I decide to return. The best part of the stay was the view from my room. The hotel similar to other ones nearby seem to keep the history of the town intact which I thoroughly enjoyed seeing in the various rooms.

Business_and_leisure Friends

4/10

Poor

16 Jan 2026

Sarthak

What do I say about this hotel

Shuttle pick up 5/5
Hotel lobby 5/5
Breakfast 2/5 - not much fresh stuff but rather stuff bought from the grocery store
Room 0/5
Room has no shower cap, no shampoo, no conditioner, no amenity, no bathroom slippers 0/5
My room was very old and dirty 0/5
Steam and Sauna 0/5
No jacuzzi however if you want to use one you have to walk across the street into their sister property and pay 30 chf
They do not bring luggage to your room

Self

8/10

Excellent

16 Jan 2026

Alun

Hotel full of character. Only fault was the noise from a DJ in the bar who wanted the bedrooms to enjoy his musical tastes.
A hotel bar needs a DJ like Switzerland needs a fleet of submarines.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Julie

the room was lovely with a great view. the staff were beyond helpful. would highly recommend

10/10

Exceptional

04 Jan 2026

Marissa

Definitely would stay again. Beautiful and historic hotel, nice spa, wonderful breakfast and breakfast area. Only complaint is that there were no robes or slippers in the room to put on from room to spa.

Leisure Partner

8/10

Excellent

01 Jan 2026

Carol

The hotel was lovely and very helpful in booking dinners, rentals and lift tickets.

Family

8/10

Excellent

23 Dec 2025

Robert

Very clean and quiet. Older hotel but nicely renovated rooms. Close to everything

Business_and_leisure

10/10

Exceptional

22 Dec 2025

Kris

All of Service staffs on duty are excellent

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

AnaSophia

Thank you!

Leisure Family

10/10

Exceptional

15 Dec 2025

Julia

Lovely accommodation with a great view of the mountains. The staff were great and even gave us a room upgrade for our honeymoon.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Alejandra

Great hotel!!

Leisure Family

10/10

Exceptional

20 Oct 2025

Amal

Clean, comfy and very good staffs. Very good restaurants nearby for dinner.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

MIKI

It was such a beautiful hotel!

10/10

Exceptional

14 Oct 2025

KATHERINE

Majestic views, staff amazing, breakfast delicious and very complete

Leisure Partner

10/10

Exceptional

06 Oct 2025

Angela

Beautiful hotel! Absolutely stunning. Friendly and helpful staff. Bus pass included and the trip through the towns is just beautiful. Great location!

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Lisa

Beautiful room with Mountain View’s from each window.
Stunning lounge and bar areas.
Friendly courteous and knowledgeable staff.

Partner

10/10

Exceptional

02 Oct 2025

Colin

Lovely hotel in a lovely place staff friendly and helpful

Partner

10/10

Exceptional

27 Sep 2025

Salvatore

Great place with easy access. Away from core of town.

Leisure Friends

10/10

Exceptional

25 Sep 2025

Jacques

No view from my room but we got an upgrade so we can’t complain

Partner

10/10

Exceptional

25 Sep 2025

rezarta

Was really great hotel. Close to everything. Clean quiet and convenient.

10/10

Exceptional

18 Sep 2025

Lavinia

Kind staff. Excellent breakfast!

10/10

Exceptional

16 Sep 2025

John

We were out in a nice sized room when we checked in. The staff was very knowledgeable about the area and the transportation needed to get to all activities. The breakfast was quite nice and the restaurant was beautiful. Overall a fantastic 2 night stay as we made our way around the southern alps region.

Leisure Partner

8/10

Excellent

11 Sep 2025

Janette

Nice room, tiny shower

Pretty hotel. Very roomy. Our only trouble was the tiny shower in the huge bathroom. We were not big people and it was very hard to shower! The staff was friendly and helpful. Breakfast was super nice!

Friends_and_family Friends

6/10

Pleasant

11 Sep 2025

Alison

Beautiful back in its day

Good location and close to buses into St Moritz. Hotel was probably beautiful back in the day but very dated now. Breakfast and staff really lovely

Partner

10/10

Exceptional

11 Sep 2025

Wladyslaw

Excellent, professional staff

6/10

Pleasant

07 Sep 2025

Jacky

Faded grandeur - probably looks better with snow!

Leisure Friends

10/10

Exceptional

01 Sep 2025

Sara

Love it!! Incredible hotel with all amenities.

Leisure Partner

6/10

Pleasant

24 Aug 2025

Atul

It’s an older property with lot of character.
There are some pro and cons. Let’s start with pros:
Beautiful property with good public transportation link and about 10 min from main train station.
Breakfast was good with lot of options. ( did not try their restaurant or bar)
Staff is very polite.
Other than bathroom, rooms were in good condition and comfortable.

Cons: I booked a family room and the pictures on Expedia site shows large rooms and bathroom with tub shower and bidet. What got was a family room with 6x6 washroom ( no bidet, no tub and a shower enclosure of max 3.5 x 3.5 ft). Toilet had stain and when I went to reception to mention this, I was actually told that I was actually upgraded to a better room ( so what I got should be better than what the picture shows. Real hard to understand). Also there was supposed to be balcony with sitting space as per the pictures but what was there was a Julian balcony that too in dire need of painting. Will add pictures if Expedia allows.

Leisure Family

10/10

Exceptional

11 Aug 2025

Ilse

Beautiful hotel! And great service! .

Business_and_leisure Family

10/10

Exceptional

17 Jul 2025

Johanna

Excellent stat

Beautiful comfortable rooms with plenty of room as well as very comfortable bed!! Staff is very friendly and helpful as well as the morning breakfast has lots of options and delicious

Friends_and_family Friends

8/10

Excellent

12 Jul 2025

Abraham

Victorian style hotel

Leisure Family

10/10

Exceptional

09 Jul 2025

Craig

Absolutely beautiful hotel and room was amazing. Large room and large bathroom. Massive magical bar area and great service, live music in bar area. 5 star rating and will stay there again

Leisure

10/10

Exceptional

08 Jul 2025

John

The shuttle service fantastic so helpful!
Magnificent decor. Room very comfortable.
The concert was so lovely to see before we departed.
Would recommend this beautiful place to our friends.
I felt like a queen.

10/10

Exceptional

04 Jul 2025

Virginia

Excellent service and comfortable .
Friendly employees and staff. I highly recommend it!

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Walter

Faded glory

Pleasant enough, but a little long in the tooth, as they say, and it was all groups so you couldn't eat dinner there as it was reserved solely for the large groups. The bar, however, is wonderful and has a great staff.

Friends_and_family Family

6/10

Pleasant

18 Jun 2025

Ian

St Moritz stay

The hotel is 150 years old apparently but has been somewhat renovated. There is no AC in the rooms but the doors and windows in our room opened. Breakfast buffet was comprehensive and catered for all tastes. Biggest complaint is the restaurant is not open to regular guests in the evening. Only tour groups can eat in there in the evening of which there seem to be many staying here. There are other partner hotels nearby whose restaurants are open, but it would have been nice to eat in the hotel after a long day and not need to go out. Bus stops located nearby and the bus service is excellent. Pick your time of year to visit carefully l as in early June not all things are open.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Richard

Felt like a rich edwardian staying in this lovely old hotel. Big room, big bathroom, wide corridors and vast lounge. Great breakfast with sweet, attentive staff. Close to the lake. Shuttle to and from the railway station a godsend. Staying 2 days, we received a free gondola and transport pass. Switzerland is of course very expensive, but provided quality, efficiency and cleanliness everywhere we visited.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Venugopal

Awesome experience for a palace hotel stay

8/10

Excellent

30 May 2025

Cristina

The history of the hotel is wow! Enjoyed learning all about it!

Leisure Partner

10/10

Exceptional

29 May 2025

Mike

I can’t say enough about how nice our stay was at the Hotel Reine Victoria. The hotel is very elegant, the rooms are large, and the staff are very helpful. The breakfast buffet was excellent. Thank you very much for such a nice visit to St. Moritz!

Leisure Partner

8/10

Excellent

22 May 2025

Benone

Old style hotel, partially renovated, we liked the old vibe of the place. Clean and quiet

Leisure Family

10/10

Exceptional

17 May 2025

Robbin

Very helpful staff
Loved the beds and linen breakfast was great

Leisure Partner

10/10

Exceptional

16 May 2025

Mirtill

This is a beautiful hotel. The architecture is stunning. We got upgraded to a newly renovated suite. It was very spacious, comfortable and beautiful. The hotel provided shuttle to the train station.

Leisure Partner

10/10

Exceptional

12 May 2025

marianne

The location was great. Everything was 10/10!

Leisure Friends

10/10

Exceptional

07 May 2025

Harold

Great old majestic hotel

10/10

Exceptional

04 May 2025

rabia

Friendly and helpful staff. Beautiful property.

Leisure Friends

6/10

Pleasant

03 May 2025

Michelle

Hotel is very tired and needs updating

Partner

6/10

Pleasant

29 Mar 2025

Abigail

The photos on Expedia did not accurately represent the hotel, and it did not meet my expectations.

Leisure

8/10

Excellent

09 Feb 2025

Helene

The hotel is amazing, pretty, good location and most of the staff very friendly and helpful.
Would be nice to have better pillows.

Self

4/10

Poor

09 Feb 2025

james

Hotel is OK but just that, very poor value at this price point

10/10

Exceptional

05 Feb 2025

Belkis

Totally recommend this place. There’s nothing negative to say about this stay from the friendly knowledge staff to the food & the hotel itself Gorgeous! Felt the good vibes & one can’t help to wonder our ancestors in this beautiful place with its old charm
Loved it

Leisure Family

6/10

Pleasant

04 Feb 2025

joyce

Terrible checkin experience
The person did not tell us anything about spa and parking. We had to figure out ourselves to get out of the parking you need a coin to insert to exit.

10/10

Exceptional

01 Feb 2025

Nikhil

Quaint st Moritz heritage property close to Signal gondola

Leisure Family

10/10

Exceptional

26 Jan 2025

Catherine

Wonderful hotel! Staff is very friendly and knowledgeable. Very convenient for skiing and for the spa across the street.

2/10

Poor

19 Jan 2025

Tom

A hotel that does not stick to agreements

The hotel agreed to a cancellation with full re-fund, with the help of hotels.com Gold Service, because I was ill and unable to trvel. However, the hotel charged the full amount for the four night booking.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2024

Erica

The staff were fantastic and even arranged a shuttle to the train station when we were running late! Very good service and clean rooms.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2024

Tara

Reine Victoria is BEAUTIFUL. This is where we were supposed to stay. Unfortunately, we had to make a last minute change to our itinerary. Although our reservation was non-refundable/non-changeable, they were kind enough to accommodate my change! The only catch was i had to stay at Laudinella, which is under construction, so no amenities on the premises. With the being said, it's a quick walk right across the street.... however... i had no desire to walk across the street (in the snow) to use the hot tub, so we missed out on that. We did try to have drinks at the bar, but it was closed for a few hours for a private event. Again, another bummer. This was only a layover where we were catching the Glacier Express, but besides skiing, I'm not sure what else there is to do in the area?

They do have a shuttle to/ from the train station, which we didn't know, so we ended up paying (27CFS) for a cab.

Breakfast was great!!!

Leisure Partner

10/10

Exceptional

08 Nov 2024

Kristin

Overall, the stay was great. It’s a beautiful hotel with well kept facilities. The pool and spa are great. The breakfast is wonderful! We had only one complaint: the shuttle to the train station. Upon check out we were asked if we wanted to use it and said yes. It was scheduled to leave 10 minutes later and no one showed up to drive the van. We waited about 15 minutes after it was scheduled to leave and no one ever came. It was at checkout time so the lobby was very busy and we didn’t have time to stand in line to talk to someone at the service desk. We missed the train we originally planned for, took the bus to the station, and it delayed our return trip to Milan. It was a frustrating experience. Overall, the stay was lovely but that was a sour note to end on.

Friends_and_family Friends

10/10

Exceptional

07 Nov 2024

Trina

The hotel assisted me in a fraud case and I’m turning this rating around as they supported in fixing this situation of someone using my credit card and making a false booking.

10/10

Exceptional

17 Oct 2024

Kent

Great location. Our room price included free, unlimited local bus transportation, gondola transportation, swim/health club use and a wonderful breakfast spread. A good price and a cool hotel. Highly recommended.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Stephen

Quaint older hotel in great shape. Large, very large rooms. Excellent breakfast buffet. Received transportation and gondola pass. Nice perk. Would not hesitate to book this property again.

Leisure Friends

10/10

Exceptional

30 Sep 2024

Todd

This property exceeded all our expectations! Highly recommend!

Leisure Partner

8/10

Excellent

30 Sep 2024

Salvatore

The hotel is very spacious. The rooms are very nice and clean. Bathroom shower a bit tight. Staff very nice. Breakfast was lots of variety hot and cold and very good.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Therese

Large lobby area is very nice & comfortable. Spacious room with a lot of storage space. Nice big washroom. Nicely decorated.

10/10

Exceptional

20 Sep 2024

Kenneth

All the services offered by the hotel. Location and staff.

Leisure Friends

10/10

Exceptional

14 Sep 2024

Cesar

Perfect

Leisure Family

10/10

Exceptional

08 Sep 2024

Jeannette

Hotel very clean. Food was good. Staff so very helpful. Knowledge of area was spot on.

Friends_and_family Family

10/10

Exceptional

02 Sep 2024

Angie

It is a beautiful old hotel with lobby large enough for big groups gatherings, or visiting with friends! Great location close to cable car station and many bus stops in front of the hotel. All the staffs were very friendly and helpful! Beautiful dining room serving great breakfast! We enjoyed our stay!

Friends_and_family Friends

10/10

Exceptional

01 Sep 2024

John

The property was absolutely beautiful. The meal in the Tubbo was amazing. The hotel will pick you up and drop you off at the station. Everything was so clean and the staff were so helpful and kind.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Verified traveler

One of my favorite stays ever! Beautiful location, we got a nice room with a nice view of mountains. We went in May so the cable car and nearby restaurants were closed but the pop up restaurants they had set were absolutely lovely

Friends_and_family Family

10/10

Exceptional

20 Aug 2024

Verified traveler

A splendid few days in st moritz

Great location and with the free Engadin OV, free lift (cable car), free use of the swimming pool across the road and included breakfast the hotel offers a great deal.

The breakfast was great - both in environment/ambiance, service and quality of the food.

The swimming pool across the road was definitely worth a visit! The outdoor pool was very relaxing. The snackbar offered reasonable prices and the kids loved the slides.

The free OV allowed us to ride the same track as the bernina express (up to alp Grüm). The lift pass gave us the opportunity to get up the mountains and do nice hikes.

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Fahd

All was good. They cared.

10/10

Exceptional

08 Aug 2024

Farid

Luxurious hotel at walking dustance of lake St. MORITZ. BUT NO LAKE VIEW DUE TO BUILDINGS BETWEEN THE HOTEL AND THE LAKE.
ENTIRELY REMODELED. AMAZING ROOMS. LOBBY IS UNIQUE WITH 47 CHANDELLIERS.
AMAZING FREE BREAKFAST.
IF YOU STAU TWO NIGHT, THEY OFFER A FREE ENDIGAN BUS/TRAIN/CABLE CAR PASS TO ALL THE AREAS IM THAT REGION. (280 DOLLARS VALUE)
WE WENT TO THE DIAVOLEZZA GLACIER WITH CABLE CAR.
PARKING WAS FREE IN FRONT OF THE HOTEL if places available, OR 10 CHF in the uncovered parking lot.
Absolutely fantastic stay. Highly recemmended for the price.

Leisure

4/10

Poor

22 Jul 2024

Jacqueline

Poor customer service.

Very mixed experience. Positives were comfortable beds, breakfast & shuttle service.

When we checked in we asked what time the pool closed, was told 9pm & we’d need to go to reception first to collect a wrist band, towel and gown. Twenty minutes later after getting changed into our swimming costumes we went back to reception, spoke to the same person (unless she has an identical twin) and was told the pool had been flooded the previous day and we wouldn’t be able to use it.

We then decided to eat in the ‘pop-up’ restaurant. One of us ordered a gin & tonic, the waitress said it wasn’t on their menu but they would get it sent over from the hotel (over 24CHF!). Someone else asked for a tap water but was informed there wasn’t any taps in the restaurant, they then asked for a tonic water and was told they couldn’t order a tonic water on its own.

After the meal we asked if we could have some milk sachets for the room (there was only 2 small cream cartons supplied in the room and being 3 Yorkshire women, tea would be needed within minutes of waking up). The receptionist said she would sort something and call the room. Short time later we got a call to say they had some milk at a cost of 4.5CHF but we would have to collect it or they would charge extra to bring it to the room. Trudged downstairs to collect the small glass of milk to be told we’d have to go to the bar to pay for it.

Everything felt like too much trouble and wouldn’t recommend booking.

6/10

Pleasant

18 Jul 2024

Marina

My overall experience at The Reine Victoria Hotel was good, marked by comfortable accommodations & delightful breakfast. However, my positive impression was significantly marred by the disappointing service we received from the front desk representatives during check-out. Upon check-out, we explicitly requested transportation to Samedan’s Hertz rental car location. Unfortunately, the front desk staff disregarded our request and instead assumed we needed a ride to the train station. Despite our clear instructions, they arranged for us to wait for 20 mins for a hotel shuttle, only for the shuttle driver to inform us he wasn’t traveling to Samedan and only operated within St. Moritz area. Adding to our frustration, we spent more than 30 mins attempting to request an Uber, which proved unsuccessful. This situation could have been easily avoided if the front desk staff had listened to and acted upon our specific needs. As a result, we had to arrange and pay for our own taxi to the Hertz rental car location, despite having already saved the hotel the trouble and cost of our taxi from the train station to the hotel the night before. Another issue worth noting is the language barrier we encountered. Although we communicated in Eng throughout our stay, 1 of the female front desk reps persistently spoke to us in French, which was confusing and unhelpful. Despite the excellent accommodations and breakfast, the lack of attentiveness / care during our departure impacted our experience.

Leisure Family

10/10

Exceptional

30 Jun 2024

Mike

Great

Great

Partner

8/10

Excellent

14 Jun 2024

Christina

Dining available on site or in walking distance. Everyone working was very friendly and helpful.

Leisure Family

10/10

Exceptional

03 Jun 2024

Saghi

Leisure Partner

10/10

Exceptional

16 Apr 2024

Sergiu

Very nice place, clean and welcoming!

8/10

Excellent

09 Apr 2024

Rayan

Stay away from the old rooms. They are very old and haunted. I had to pay more to stay in the newly refurbished rooms

Business_and_leisure Self

10/10

Exceptional

04 Apr 2024

Laura

Excellent hotel

10/10

Exceptional

11 Mar 2024

Jordan

It was a magical winter wonderland! We loved everything about it!

Leisure Partner

10/10

Exceptional

01 Feb 2024

Karen

Great area, beautiful hotel, amazing Spa, fabulous food, very helpful and friendly staff.

Leisure Friends

10/10

Exceptional

28 Jan 2024

Hyden

Highly recommend

Irina made this stay for us. She helped me plan my time and surprise for my fiancée in st moritz and everything was perfect because of her. I will return because the service was amazing- thank you Irina

Partner

10/10

Exceptional

24 Jan 2024

Daquan

Everything was great

10/10

Exceptional

17 Jan 2024

Hadiel

Location

Leisure Family

10/10

Exceptional

14 Dec 2023

Marixa

Amazing stay

Stay was amazing- highlight of the trip was taking ski lessons with Johnny. The hotel handled everything including ski rentals right on property and well Jimmy is a class act ! Hotel is beautiful-

Partner

10/10

Exceptional

14 Oct 2023

ruby

Very pleasant stay

8/10

Excellent

29 Jul 2023

Jill

Everyone was very nice and very helpful. We got in late so were not able to take advantage of the amenities, but we had a pleasant stay!

10/10

Exceptional

04 Mar 2023

Christopher

Check-in with staff member Mark Tomic was excellent.
He was a great help throughout our stay giving us superior services!
This was a Victorian building that was mostly restored. Mouldings were clearly original. They had been recently painted but showed some damage from time.
Second only to the staff, the best feature of the hotel was the spa across the street. While all of the Laudinella hotels have access to the spa, it was closest to Reina Victoria. That spa is an excellent facility with several pools, jacuzzi, etc.

Leisure Family

10/10

Exceptional

07 Feb 2023

Zwi

I liked the pool

Leisure Partner

8/10

Excellent

09 Jan 2023

Jessica

Beautiful, clean room. Friendly front office staff

Leisure Friends

10/10

Exceptional

29 Aug 2022

Rainer

Great place.

Leisure Family

10/10

Exceptional

14 Jul 2022

Monty

Comfortable n spacious rooms
Most courtious staff ever ..angelina at the restaurant sereves with all the smile n love..awesome location amazing outdoor n indoor pools..

Family_with_children

10/10

Exceptional

13 Jul 2022

AJAY

Food awesome

2/10

Poor

24 Jun 2022

Falguni

Beware of the pictures of this property. Thai property is old. The 2 rooms allocated to us were extremely old and had bugs on bed. We have a video. The bathroom sink faucet when we turned on had yellow water coming out. When complained to front desk we were told, ya May be the room hasn’t been used for a while that’s why yellow water. The other rooms offered were same old fixture and on-livable and smoking smell was horrible. We were there for less than 14 hours. Then after some arguments we were given little updates room. Not so updated. Bathroom sink again had yellow water, shower didn’t have hit water comin in all the time. It’s was in and off. Shower was so small that even for a normal person to take bath your hand would hit the walls or the shower or the faucets. This property pictures are deceiving - PLEASE DO NOT STAY HERE. IT IS OLD NON-livable. We were 2 families of 4 with teenagers and girls refused to slee night.

Leisure Family

6/10

Pleasant

10 Jan 2022

Verified traveler

Stay was ok. The service was good. However, the hotel doesn’t deserve a 4 star rating. The furniture and overall conditions of the hotel is very old. Needs maintenance and replacement of bedroom furniture and lobby rugs.

Partner