Name: Woodspring Suites Naples West
Address: 2600 Tamiami Trail East, Naples, 34112, US

6/10

Pleasant

31 Jul 2026

Jean Bernard

It was good

2/10

Poor

12 Jul 2026

Wayne

They were very rude I paid and then someone else came up to him knocking on the door as soon as I answered the door they said it looks Smokey so they kicked us out they refund me my money got all the cops and had me trespass when I didn't do nothing wrong please refund me my money back

Family

10/10

Exceptional

10 Jul 2026

Leonardo

Tje staff was great and all the amenities!

Family

2/10

Poor

06 Jul 2026

Antonio

Cucarachas en la habitación

Friends_and_family Family

2/10

Poor

03 Jul 2026

Ammar

Nice place but hotel was full of roaches. I had to stay somewhere else my second night and received no refund Very disappointed

Business

2/10

Poor

27 Jun 2026

Savier

Be warned if you check in after 10 they have a phone number that’s not listed to call the front desk staff. I had to call their corporate call center and have them call and even they couldn’t get ahold of them. I finally got in with another guest who had a key. Very rude staff.

4/10

Poor

06 May 2026

Cynthia

Fridge and freezer didn't work. Cooking implements, pans, plates and cups cost extra. Coffee maker had to be purchased, and there was no coffee or tea in the lobby. No change available for laundry, so you had to accept the surcharge for using credit card. Internet failed. Power failed, AC would shutofff automatically.. it was just terrible.

Partner

2/10

Poor

27 Apr 2026

adrian

This was the worst experince in my life. I checked in and went in the elevator was dirty, smelled like weed and towels on elevators floor. Was walking to my room duty bed sheets and towels everywhere, and when I went to open my room key didn’t even work. I asked for refund and they treated me nasty. I lost my money and even called the police on it.

Partner

2/10

Poor

26 Apr 2026

Ruyun

I had a very disappointing and frustrating experience at this hotel in Naples.

I made a last-minute reservation through Expedia and arrived late at night after a long, exhausting day. At check-in, another guest was telling the front desk that her room had cockroaches. The staff responded, “there is nothing I could do, I have no other room,” and told her to leave and contact for a refund. That response alone was shocking and concerning, but given how late it was and the lack of other options nearby, I decided to stay for the night.

Once I got to my room, it was clear it had not been properly prepared. There was no soap—I had to go to the front desk twice just to get it. There was no hairdryer, no proper blanket, and even the towels were incomplete (only one small towel when there should have been two).

The next morning around 9am, I was woken up by loud banging on my door. A staff member questioned why I was staying in the room and asked what time I checked in. I explained that I arrived late the night before and received the key from the front desk, but it was obvious there was internal confusion on their end.

At checkout, when I brought this up again, the front desk denied any issue and claimed everything was correct, contradicting what their own staff had just done. When I asked about standard room setup, they confirmed items were missing, yet also casually said that blankets are “not always provided,” which is unacceptable.

From the missing amenities to the staff conf

4/10

Poor

26 Apr 2026

Amanda

Do not recommend as it smelled bad and no amenities. Sheets were clean and bed comfortable enough. Won’t be back.

Family_with_children

2/10

Poor

21 Apr 2026

Zaira

Roaches everywhere in the room.

Family_with_children

2/10

Poor

20 Apr 2026

Stephen

You do not want to stay here. Worst hotel experience ever. I checked in late. After 9 pm, you have to call ext. 500 to get any help. Unfortunately, when you dial 500, it goes to a call center in India or somewhere else. It takes several minutes for them to figure out where you are and who to contact locally. Then they finally connect you with the front desk guy who hides behind a garage like door covering up the front desk.

When I finally got to my room, I noticed a roach crawling across my door. The room was 60 degrees with the AC unit blasting cold air. I tried to turn on the heat, and it didn't work. My TV remote also didn't work. I noticed that when the room warmed up, it smelled.

They put me in a handicap room, which I did not request. The shower head was just hanging on a hose. There was no place to hang it. I requested a different room, they told me that it had to be another handicap room. If I wanted a regular room it was a $400 up charge.

Truly a terrible excuse for a hotel. Run don't walk away from this hotel.

Business

2/10

Poor

19 Apr 2026

doug

Plus was a dump and for us very unsafe

2/10

Poor

19 Apr 2026

John

I checked in on 4/15/26 around 4:00 pm. Shortly after bringing my belongings into the room I went out to get something to eat. When I returned around 7:30 there was a cockroach on the bathroom vanity sink. I reported it to the front desk and the man said that management would be there at 9:00 in the morning. I then removed all my belongings back into my vehicle. I didn’t want to have the cockroaches get into my clothing or shave kit. I stayed in the room overnight until 5:00 am. I returned at 9:00 to tell the management I had left the room because of the cockroach and asked for a refund for 4/16/26. The manager replied that Florida has bugs. Totally unacceptable I would like a refund for the second night reservation
Thank you J S

Self

6/10

Pleasant

18 Apr 2026

Amy

Clean room, the next morning the toilet would not flush. The air conditioner is very loud.

Self

2/10

Poor

21 Mar 2026

Juan

I have traveled a lot during my professional career, stayed in lots of hotels, this one without a doubt is the worst hotel I’ve ever stayed in.

Friends_and_family Family

4/10

Poor

14 Mar 2026

Joseph

I was attacked by a staff member being chewed out, disrespect in front of guest from this person. What a worst stay ever evrer in my life stay at a hotel

Self

2/10

Poor

10 Mar 2026

Curtis

Skip staying here. Absolutely zero amenities and I mean zero. They have a kitchen in the room with not even a cup to drink from. They don't even have an ice machine. The security door on the end was broken and open. The shower was dirty but that didn't matter because it did not work. You heard me right no working shower. I tried to get them to fix it or move to a room with a working shower to no avail. The lady at the front was at least friendly but no manager to talk to and no call back from one. Orbitz should remove this place from their inventory of \"hotels\". It was more like a jail cell than a hotel.

Friends

2/10

Poor

09 Mar 2026

Roberto

No hot water in room 127 or room 104

Self

2/10

Poor

09 Mar 2026

Roberto

No hot water in rooms

Self

4/10

Poor

09 Mar 2026

Daniel

I have cockroach on my room nasty

8/10

Excellent

01 Mar 2026

Ira

Clean room, staff was friendly. Took a while to check in. Lots of paperwork to sign. Good no frills stay if you’re working in the area

Self

2/10

Poor

26 Feb 2026

Rebeca

BUGS IN THE ROOM AND NO REFUND

Self

2/10

Poor

25 Feb 2026

Paul

Room was disgusting!! Fecal matter on the floor ripped up torn furniture. Combative front desk staff.

2/10

Poor

24 Feb 2026

LAWRENCE

Terrible killed five cockroaches in my room the place smells and most of the staff was rude

Self

2/10

Poor

22 Feb 2026

Whitney

We stayed in a room that apparently couldn’t program a key so every time we had to get into our room we had to have the front desk help us. The one time we went for help the girl was on her phone for 20 minutes. I tried calling the hotel cell phone which she denied I did. She eventually rudely walked us to our room after I yelled for help. The next time the guy let us in our room and said we should have asked for a different room the second day so that they didn’t have to keep letting us in our room. The fridge was broken, it was on but the freezer didn’t even chill our drinks, let alone freeze anything.

2/10

Poor

22 Feb 2026

Brenden

This hotel just seem like it was poorly taken care of , feels like it was run down and it’s sad because this is fairly new location , hallways smell like weed and cigarettes, bathroom did not operate as soon as I walked into the room , bed uncomfortable . Just one of the worst experiences , I wanted to check out right away but just tried to give it a chance but never again

Family_with_children

2/10

Poor

16 Feb 2026

Diadenis

Horrible lo más desagradable que he vivido en la vida sobrevenden las habitaciones y no te dan ninguna solución el peor hotel de naple

Friends_and_family Family

2/10

Poor

16 Feb 2026

David

After checking in we were told that they could not issue a key to our room and that we would have to stop at the front desk and be let into our room each time. I had just travelled 3 hours to Naples for Valentine’s Day and no other hotels in the area were available so we had to spend one night there. Each time we left and came back there was never anyone at the desk and we had to ask the maintenance staff to let us into the room. Horrific smell of weed throughout the hallways and garage outside peoples rooms. We left after the first night and had to ask Hotels.com to try and get a refund and I will contest the charges with AMEX. Stay far far away from this place.

Partner

4/10

Poor

15 Feb 2026

Ruth

There were no amenities. The bed was not comfortable

Friends_and_family Family

2/10

Poor

15 Feb 2026

Patricia

I made the reservation and the same day I arrived after driving 2 hours I had to leave because the bedroom was all dirty, and we did not have towels, also the did not throw away the trash and the bed sheets were all over they floor, I told front desk and he told me thar they were going to give me my refund the next day I am still waiting that was on Friday 13, I am still waiting for this matter to be resolved.

Business

2/10

Poor

15 Feb 2026

JENNY

This is the second time that we booked and they don't have rooms available when we go

Family_with_children

2/10

Poor

15 Feb 2026

Daianny

My reservation was canceled when I went to check in
Very unpleasant and unprofessional

Leisure Family

4/10

Poor

10 Feb 2026

JOSE

“Our reservation was for three people. We were given two disposable cups, and when we requested one more, the employee was not empathetic and even questioned why we needed additional cups. Definitely very poor service.”

Friends_and_family Family

2/10

Poor

02 Feb 2026

Maosong

A lot of homeless people staying here.

4/10

Poor

20 Jan 2026

Scott

This extended stay hotel was disappointing. The finishes are old, the room had an odd smell and the furnishings were in need of replacement. We also unfortunately had to evacuate the building late that night due to a fire alarm caused by someone’s cooking that resulted in a smoky corridor.
Perhaps most alarming (no pun intended) was that when we returned to our fourth floor room, we attempted to open the third floor stair door simly to check no smoke on third and the stair fire door wouldn’t open…the door closer seemed to be jammed shut. A concerning fire code violation.
Not a place we owuld stay again.

Partner

2/10

Poor

17 Jan 2026

William

The room was minimal to say the least. Metal bed frame with uncomfortable mattress. Chair in the room was peeling with multiple scratch marks all over it, assuming someone had a cat in the room at one time as the scratch marks looked to have been made by a cat. It felt like a hostel or rooming house. For this kind of room the price was ridiculous.

Business Self

2/10

Poor

05 Jan 2026

Silvana

We had two rooms for 2 nights. Both rooms were full of roaches and ants. Smell bad - they didn't make the room nor changed the towels. Very bad -

Business Friends

2/10

Poor

03 Jan 2026

Ashley

Awful from start to beginning.
No one was at the front desk. I had to yell for someone.
The room was disgusting and smelt so bad.
The side doors didn’t work.

We left and honestly if you are thinking of staying here you are better off in your car.

6/10

Pleasant

03 Jan 2026

Mirna

In 1st room air-conditione did not work. Front desk was nearly always empty. Replacement linens were hard to get. Rooms need update. Feels like fals advertisement with kitchenette as there are no kitchen dishes. Room key stopped working several times. Great location but nothing more than that!

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Lauren

Ok. Could be cleaner

2/10

Poor

02 Jan 2026

Jose

I reserved and when arrived was told no rooms available, had to scramble and search for another hotel that was pet friendly. Bad experience for me and my family

4/10

Poor

01 Jan 2026

Ricardo

Room smelled, there were bugs, and it was hard to get towels , plus there was no breakfast. Other than that it was ok.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Murphy

Great staff.

Friends_and_family Family

4/10

Poor

10 Dec 2025

Bruce

Overcharged prices for their laundry services to do self laundry $3.50 for a wash and $3.50 for a dryer that doesn't work properly? Or dry your clothes thoroughly, had to be separated from the family because what was advertised through Expedia was not what we received should get a total refund one of the refrigerators we reported to get fixed and never was fixed or replace so all our food went bad couldn't really cook anything on the mini kitchenette? They have a lot of people living there that are displaced either from a hurricane or living off government assistance from the Biden regime. No ice machine totally not worth the price that we paid because it was not as advertised. Definitely not safe with a lot of people walking in and out of the doors that are not locked properly. The staff when we checked in were amazing they know they have their cards stacked against them and because they work hard and need a good job they continue to work and deal with the discrepancies of this facility and the leadership and upgrades that are needed and just the overall cleanliness of the place is a one out of five.

Business Family

6/10

Pleasant

08 Dec 2025

Freddy

Everything I needed for simple sleeping and showering, was provided. Card reader to the building kept malfunctioning

Leisure Self

8/10

Excellent

29 Nov 2025

Hugo

Conveniently located.

Leisure Family

8/10

Excellent

27 Nov 2025

Patrícia

The room don’t have stuffs for cooking, and dishes but They have over. Microwave doesnt work.

Leisure Pet

4/10

Poor

24 Nov 2025

Micheale

Stay here if you are cool with bare minimum
No dishes or pots or pans
No ice machine
No extra towels
Carry own garbage
No maid service

Business Partner

2/10

Poor

17 Nov 2025

Bruce

Nobody answering the phone call at the front desk not giving refunds due to a mistake made by customer trying to set up reservations for different dates and the Expedia was terrible in placing the reservation on a wrong day

Business_and_leisure

6/10

Pleasant

14 Nov 2025

Michael

Room was clean and the staff was awesome. The riffraff around the hotel and cold shower is why I gave it a 3 star.

Business_and_leisure Friends

2/10

Poor

12 Nov 2025

Nathan

Worst hotel experience ever. The resident next door was high and was up the whole night. I went down to the lobby and also called the number in the middle of the night multiple times (since we couldn’t sleep due to the noise) and there was no staff available. At 4 am I knocked on their door to get them to be quiet which did not help. We were scheduled to stay two nights. When I was finally able to track down an employee at 6 am in the morning, and I told him we wouldn’t be stay another night here and acknowledged he would refund our next night. Not surprising, the hotel manager is saying they won’t refund the money even they I had to book another hotel. Run from this hotel, it’s loud and the management is terrible.

Leisure Family

2/10

Poor

11 Nov 2025

ELIZABETH

First they call me because don’t have 2 queen beds room, I accepted the 1 queen bed room and at the check in

10/10

Exceptional

01 Nov 2025

Jonathan

Staff is friendly and accommodating.
rooms are nearly perfect for living for extended stay. adequate fridge (large). 2 burner electric cooktop with fan. large microwave, cabinets/storage/shelves/desktop all pretty good.
one downer is no dishwasher/or any utensils/cookware which you would probably expect (but cheap walmart set will suffice). Cleaning every 2 weeks is offered, i think it should be 1x per week (that seems more sanitary). you have to change your towels/sheets if you want it more frequently, but they will give it to you. You have to bring your trash to dumpster yourself.
This is a no frills extended stay, no amenities and limited services to keep the price down. but then again, the price is pretty amazing especially when booked by week or month. Rooms fairly quiet it seems, but also don't really know how many people are directly around you.
A/c are adequate but fans are louder because they are the in-wall style (not central) under exterior windows, so thats a little annoying. beds comfortable (again not high dollar obviously, but not the old grandma beds with printed flowers and metal springs that are 6\" thick). common areas are kept clean and A/C is cold. Parking is adequate as it shares parking with other hotels too. great location on/off 75 in less than a minute. Laundry is onsite too is helpful for like $4 a load or so and takes credit cards (not the old coin laundry). Floors are laminate-no carpeting. Spot for clothes is open closet concept-cubby shelves.

Business Self

2/10

Poor

01 Sep 2025

Daniel

Reservé la habitación y cuando llegue no habia disponible y perdí mi dinero es una falta de respeto quiero mi dinero de vuelta

Friends

10/10

Exceptional

29 Aug 2025

Evan

like

8/10

Excellent

23 Aug 2025

Jessica

Ok

Leisure Family

10/10

Exceptional

21 Aug 2025

Jessica

Yes

4/10

Poor

07 Jul 2025

Marina

no AC

Room 222 AC didn't work, just blew air.

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Crystal

Great hotel's

Everything was great!

Friends_and_family Family

2/10

Poor

08 Jun 2025

Antonio

Rude lazy service

Partner

2/10

Poor

06 Jun 2025

Blanca

They don’t clean the rooms, they do it only every 14 days! The rooms had cockroaches!!!

Friends_and_family Family

2/10

Poor

01 Jun 2025

DENEB

They never got my reservations

10/10

Exceptional

30 May 2025

TRENT

Great Location

Leisure Family

2/10

Poor

29 May 2025

Julia

We booked a room and received a confirmation email. When we got there the woman at the front desk said we did not have a room and she had called to tell us the reservation was cancelled although I did not have any calls or voicemails. There was a line of people checking in with the same issue. One gentleman said he called the hotel directly and they claimed they had availability, he gave his card info but when he arrived same situation where there was no room. Sounds like a big scam. Do not stay here

2/10

Poor

25 May 2025

Michal

I reserved a room through Expedia and when I arrived at the hotel, I was told that there are no rooms available. Thankfully, Expedia agent refunded the hotel cost, but I was still very disappointed in that hotel.

Leisure Family

10/10

Exceptional

08 May 2025

Xay

Nice, clean, and you're getting exactly what you pay for.

Leisure Self

2/10

Poor

07 May 2025

Yanaika

The room we stayed in was infected with roaches. Also, the day we got there, a random person opened our room. We notified the concierge but nothing was done. In top of that, there was always noise on the hallways. It was not a good experience.

Leisure Family_with_children

6/10

Pleasant

29 Apr 2025

Randall

Average

The smell in the rooms and outside the rooms wasn’t good, the hotel have no swimming pool, and the customer service wasn’t good.

Friends_and_family Family

2/10

Poor

29 Apr 2025

stephanmoise

No customer service. Tv and elevator didn't work and roaches in the room

Family

2/10

Poor

27 Apr 2025

Katherine

Poor hotel bad area a lot home less

Leisure Family

2/10

Poor

26 Apr 2025

Victor

When i arrived to the hotem i ave the reservation bur a room as I reserved was not availbale. Thisnis really awful services. The xustomwr services for this hotel is really bad.

2/10

Poor

23 Apr 2025

Richard

Stay away from this pathetic place

This place is beyond terrible, we walked in the woman at the deck was busy talking to her friend on the phone, so we waited. The room was just filled with cigarette smell. They had a used bar of soap in a plastic cup to use & no towels to dry your hands & face with. There was a chair in the room that was all rotted. Needless to say we walked out & stayed at another hotel down the street. They refused to return our money. This site won't let us add pictures.

Partner

2/10

Poor

10 Apr 2025

Verified traveler

Room looked poor maintained. Rust in metal pieces, sofa stained.

Partner

2/10

Poor

01 Apr 2025

Alisa

I wouldn’t stay here again if I was offered a lifetime of free rooms!

Leisure Family

10/10

Exceptional

27 Mar 2025

Jael

All good

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Naomi

So so hotel

Upon walking into the room it seemed ok bit after further inspection my husband and I were not too pleased.

The barhroom mirror border was rusting as well as a part of the tub.

The couch in the room was very old with leather upholstery faded away.

Ppl were smoking in their rooms eventhough it was supposed to be a non smoking area.

Each time a guest entered/exit their room, the doors would slam very loud.

Overall, was a low decent hotel but my husband and I would not stay there again.

Friends_and_family Family

2/10

Poor

16 Mar 2025

Verified traveler

The facility did not look clean and there was no service at checkin desk when we arrived. We had to wait a long time with others. We all tried to call as well but with no answer.

We were informed when we arrived after a long flight and then wait that they overbooked. Our room was given away.

We ended up spending more on a last minute hotel booking.

Friends_and_family Family

2/10

Poor

14 Mar 2025

Alisa

There needs to be a negative star sometimes.

Business_and_leisure Family

2/10

Poor

14 Mar 2025

Alisa

I’m not putting it here but I will be contacting corporate. This is plain out ridiculous and I hope the proper steps are taken for this place.

Business_and_leisure Family

6/10

Pleasant

10 Mar 2025

Barbara

We had to find a last minute room for two nights. First room they gave us had roaches crawling when we entered. If it hadn’t been so late at night we would have left. Second room was ok.

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Leonardo

The amenities were very convenient!

4/10

Poor

03 Mar 2025

Bryan

This property is bare bones and does not have the best of clientele

Leisure Self

2/10

Poor

01 Mar 2025

Uttam

This is a horrible property. Roaches in the room, weed smell in the hallway, very poor quality beds… don’t book it if you have other options

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

Faby

Have stayed here twice already and I am very pleased with this hotel.

Leisure Family

2/10

Poor

17 Feb 2025

Tatyana

AWEFUL!!!!!

The hotel rep contacted at 7:30 PM to let us know that the reservation is cancelled when we were 1.5 hour away from checking in due to the kids soccer game. We had no place to go since no hotels had any rooms available for that night! The worse travel experience!

Friends_and_family Family

2/10

Poor

16 Feb 2025

Gustavo

rude staff. late check-ins. felt very uncomfortable with staff in front desk.

Family

2/10

Poor

16 Feb 2025

Jose

The hotel cancelled my reservation to sale the room at a higher price due yo a last minute high hotel rooms demands in the area. The front desk told me many other guests had their room cancelled too by management orders…… Naples hotels industry is getting out of control specially when they have soccer tournaments invites from out of the country. We the locals suffers to acomódate business and family trips as well. Letter complaining to the proper government authorities will be sent

Partner

8/10

Excellent

15 Feb 2025

Wendy

Clean stay not friendly staff

Really happy we were able to stay here. There was no one to greet us at the front desk as a matter of fact we couldnt even get in the front door as it was locked.
The young lady had zero remorse about not answering the phone. Very unprofessional.

Partner

2/10

Poor

12 Feb 2025

Ricardo

Will not stay here ever again!

I recently stayed at this hotel and was thoroughly disappointed with the condition of the room. The couch was peeling, and the air conditioning was broken, making for an overall uncomfortable stay. My room was on the 4th floor, but with the elevators out of order, the experience was memorable in the worst possible way. The poor maintenance and neglected appearance of the hotel left much to be desired.

I am surprised Hotels.com has this hotel listed.

6/10

Pleasant

09 Feb 2025

Anthony

WoodSpring Suites Naples West

Clean room, Would stay here again? If they fix the elevator. Lugging all your stuff up stairs is not good.

Business

6/10

Pleasant

06 Feb 2025

Lena

Had no rooms on the first floor. Loud Kids running around majority of the night. And most importantly BROKEN ELEVATORS

4/10

Poor

06 Feb 2025

Mark

First there were bugs like roaches and others. I didn’t like that there was no housekeeping the whole time I was there.

Leisure Self

2/10

Poor

04 Feb 2025

Rafael

Got there for a late night check-in and the front desk was closed. There is phone a available for you to call and somebody will come and open the front desk.
1 elevator and it was broken, had to go to the 3rd floor by stairs.
Emergency door was open and being held by a rock (unsafe). I kicked the rock and locked the door.
Hallways smelled cigarette throughout the hotel.

Room was clean, but I didn't feel safe with a small simple lock and the fact the back was previously open.

I just wanted something simple for one night, but I will never return.

Business Self

2/10

Poor

27 Jan 2025

Dayami

A horrible place, the rooms are dirty and have cockroaches, the bed is super uncomfortable, my body is filled with allergies because of the dirt. apart from that the elevator never works

2/10

Poor

27 Jan 2025

Dayami

A horrible place, the rooms are dirty and have cockroaches, the bed is super uncomfortable, my body is filled with allergies because of the dirt.

Business Partner

2/10

Poor

27 Jan 2025

Lorenzo

Not for tourists or business people

The elevator did not work. The whole establishment felt like a place where people who had nowhere else to go and crash there for a few weeks. People were up and about at 3:00 a.m. making noise. Each time a door slammed it's shook my bed. I didn't feel safe.

Business

10/10

Exceptional

16 Jan 2025

Nelson

Good

4/10

Poor

29 Dec 2024

Tommy

From the outside looks good. The rooms are musty and dated. And roaches as soon as we turned the lights on

10/10