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Ac Hotel By Marriott Naples 5th Avenue
Naples Area - FL · United States
455 12th Street SouthView location
9.4/10Excellent489 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.4/10 9.4
Condition9.6/10 9.6
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Ac Hotel By Marriott Naples 5th Avenue
Set 1. 8 km from Naples Beach, AC Hotel by Marriott Naples 5th Avenue offers 4-star accommodation in Naples and features a terrace, a restaurant and a bar.
Located around 600 metres from Tin City, the hotel with free WiFi is also 800 metres away from Port - O - Call Marina. The hotel has an outdoor swimming pool, fitness centre, evening entertainment and a 24-hour front desk. All rooms in the hotel are fitted with a TV.
AC Hotel by Marriott Naples 5th Avenue offers some units that feature a balcony, and all rooms include a coffee machine. All guest rooms will provide guests with a fridge. A buffet, à la carte or continental breakfast is available at the property. Von Liebig Art Center is 1.
2 km from the accommodation, while Naples Zoo at Caribbean Gardens is 2. 9 km from the property. Naples Municipal Airport is 5 km away.
Show less
Located in Naples (Redevelopment Area), AC Hotel by Marriott Naples 5th Avenue is steps from Fifth Avenue South and a 4-minute drive from Naples Pier. This hotel is 1.3 mi (2 km) from Naples Beach and 9 mi (14.5 km) from Vanderbilt Beach.
Make yourself at home in one of the 150 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Pool access available from 7:00 AM to 8:00 PM.
-
Special Instructions
Guests will receive smart lock details. Guests are required to download the property's Marriott Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
21
-
Optional fees
- Fee for buffet breakfast: approximately USD 22 per person
- Self parking fee: USD 20 per day (in/out privileges)
- Pet fee: USD 50.00 per accommodation, per night (maximum USD 150 per stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Fifth Avenue South
0.1 km / 0.1 mi
Gordon River
0.1 km / 0.1 mi
Tin City
0.2 km / 0.1 mi
Ole Marina Docks
0.4 km / 0.3 mi
Heritage Trail Museum
0.4 km / 0.3 mi
Naples Depot Museum
0.4 km / 0.3 mi
Cambier Park
0.7 km / 0.5 mi
Naples Bay
0.8 km / 0.5 mi
Norris Center
1 km / 0.6 mi
Brookside Marina
1.5 km / 0.9 mi
Naples City Dock
1.6 km / 1 mi
NCH Baker Hospital
1.6 km / 1 mi
Village Plaza Shopping Center
1.7 km / 1.1 mi
Coral Cay Adventure Golf
1.8 km / 1.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 150
- hotel
- Small pets allowed (under 5 kg) not available in all roomsExtra charge
- Large pets allowed (over 5 kg) not available in all roomsExtra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Multilingual staff
- Lift access
Show 4 more facilities & services
- Banquet hall
- Meeting room
- Breakfast
- Minimum check-in age: 21
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-4
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-4
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room Accessible-Two Queen BedsRoom • Accessible-Two Queen BedsROO.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
Room Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAc Hotel By Marriott Naples 5th Avenue
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Ac Hotel By Marriott Naples 5th Avenue
100
reviews shown
Sandra
Staff not that pleasant at front desk.
Eliseo
Todo perfecto,
Andrew
The staff on front desk were very friendly and helpful, we only stayed one night but it was a great location to 5th street and really lovely hotel
David
.
Francisco
Absolutely love it!
Catherine
Highly recommend…great place to stay in Naples.
Jean-Zacarie
Everything went well
The only thing is they gave me a broken crib for the baby.
The only thing is they gave me a broken crib for the baby.
Deborah
The hotel itself was great, however my neighbors thought it was a good idea to continue clubbing at 1 o'clock in the morning and it took a few attempts to get someone to respond to the loud noise that went on for sometime. I would definitely stay again , beautiful, clean, and nice staff.
Daimarelis
Close to the beach. Great location!
Javier
Good
Dylan
Loved our stay! Staff were aweaome
Mayret
Swimming pool should be open later :)
Annette
Hotel was great. Location for what we wanted to do was perfect. Disappointed that the hotel pool was closed for a special rental. Did not have access on 4th July night. Would have been great to watch fireworks from there. Another point. Starbucks does not give coin change when paying in cash. I understand pennies but when it’s over a dollar for the times we visited I find that alarming for the general public. Why not add the change to a gift card. There is no reason Starbucks gets to keep the change. I should say dollars. Moving on. Will definitely stay again. Your associates are game changers. Tell them thank you for a wonderful stay.
Erik
Definitely worth the stay. Thanks Marriott
Juan
It is a new hotel iwth an excellent location.
Virginia
We had a good experience, except for the dogs barking
Howard
Beautiful stay, nice rooms clean property, friendly staff.
VIOLETA
Amazing hotel, great location. Everything was excellent.
Mike
Thank you
SANTA
Un hotel que lo tiene todo para que te sientas a gusto!!
Zuleima
Excelente Servicio y Ubicacion
Jose
Beautiful hotel. Very clean room and bathroom. Confortable beds. Well located with restaurants at a walking distance. Definitely a solid option for staying in Naples
Marilin
Todo impecable muy limpio y moderno la atención súper
Karina
Beautiful hotel, amazing staff and super well located.
Steven
The resort was well maintained and up-to-date.
The room and the facilities was clean and well kept
The staff was very friendly and knowledgeable however, at times the restaurant was understaffed so it took longer to get meal service
The room and the facilities was clean and well kept
The staff was very friendly and knowledgeable however, at times the restaurant was understaffed so it took longer to get meal service
Maria
Excelente
Ann
Can’t wait to come back! The shuttle to the beach was perfect! The location was excellent!
Ana C
New hotel in town, it’s beautifully designed and very centric. Walking distance to great restaurants, shops and bars!
Luis
We are staying in Room 224. We went to the pool area, but there was no one there to take food orders for the hotel restaurant (Limon). When we went inside to the bar to order, the young woman who helped me was very cordial, kind, and …READ MORE
Trip typeVacation · Family
Rooms5.0Service1.0Location5.0
Food & drinksWe are staying in Room 224. We went to the pool area, but there was no one there to take food orders for the hotel restaurant (Limon). When we went inside to the bar to order, the young woman who helped me was very cordial, kind, and pleasant; however, I was wet from the pool, and the manager—along with a short, bearded waiter—confronted us rudely. The bearded waiter threw towels on the floor next to us, glared at us, and told us in a very nasty tone, \"Next time you come in here, you have to put on shoes.\" I told him to be more polite to customers and not to speak to me that way. I walked away to wait for my food, but as I turned my back, I heard him shout a profanity. I ignored it because today is my birthday, and I didn't come here to let anyone—or anything—ruin the day for me, my nephew, or my family. Worst of all, the bearded man spoke to me that way in front of my nephew—a child. That really upset me; I feel it is disrespectful for customers to be treated this way in a place like this. It was a very unpleasant experience.
Trip typeVacation · Family
Rooms5.0Service1.0Location5.0
Food & drinksWe are staying in Room 224. We went to the pool area, but there was no one there to take food orders for the hotel restaurant (Limon). When we went inside to the bar to order, the young woman who helped me was very cordial, kind, and pleasant; however, I was wet from the pool, and the manager—along with a short, bearded waiter—confronted us rudely. The bearded waiter threw towels on the floor next to us, glared at us, and told us in a very nasty tone, \"Next time you come in here, you have to put on shoes.\" I told him to be more polite to customers and not to speak to me that way. I walked away to wait for my food, but as I turned my back, I heard him shout a profanity. I ignored it because today is my birthday, and I didn't come here to let anyone—or anything—ruin the day for me, my nephew, or my family. Worst of all, the bearded man spoke to me that way in front of my nephew—a child. That really upset me; I feel it is disrespectful for customers to be treated this way in a place like this. It was a very unpleasant experience.
Ricardo
Everything was excellent. I would just encourage the server to be a bit more active in assisting guests at the pool.
VALERIE
Great hotel. Will stay here again for sure. Rooms , pool and restaurant were awesome.
Cinthia
Excelente ubicación,
Muy cómodo todo y con un gimnasio, restaurante y piscina mejor de lo esperado.
Volvería
Muy cómodo todo y con un gimnasio, restaurante y piscina mejor de lo esperado.
Volvería
Ofelia
All very good
Ryan
Hotel was lovely. Lots of ammenties offered
Franceline
Overall, my stay was excellent. The hotel was very clean and well maintained, and the rooms were comfortable. The staff was friendly and helpful throughout my visit. The location was convenient and made it easy to get around Naples. I had a very pleasant experience and would definitely stay here again.
Mario
I am a Marriott Bonvoy member and have stayed at Marriott properties on numerous occasions. Unfortunately, during my recent stay, I experienced an issue with housekeeping service.
Housekeeping knocked on my door at approximately 8:45 a.m. (to early for a saturday) on several occasions. Each time, I politely requested that they return later, as I was not ready for the room to be serviced. However, housekeeping never returned to clean the room.
I reported the situation to the concierge, expecting that the matter would be addressed. Unfortunately, the room was still not cleaned, and the only service provided was the delivery of fresh towels.
As a loyal Marriott Bonvoy member, I was disappointed by this experience, as it did not meet the level of service I have come to expect from Marriott. I would appreciate your review of this matter and any follow-up regarding how this issue will be addressed.
Thank you for your time and attention.
You can add your hotel name, stay dates, and reservation number to make the complaint more effective.
Housekeeping knocked on my door at approximately 8:45 a.m. (to early for a saturday) on several occasions. Each time, I politely requested that they return later, as I was not ready for the room to be serviced. However, housekeeping never returned to clean the room.
I reported the situation to the concierge, expecting that the matter would be addressed. Unfortunately, the room was still not cleaned, and the only service provided was the delivery of fresh towels.
As a loyal Marriott Bonvoy member, I was disappointed by this experience, as it did not meet the level of service I have come to expect from Marriott. I would appreciate your review of this matter and any follow-up regarding how this issue will be addressed.
Thank you for your time and attention.
You can add your hotel name, stay dates, and reservation number to make the complaint more effective.
Logan
Staff was extremely friendly and welcoming. We really appreciated the shuttle service we used it to go to and from the beach. Highly recommend
SEPTIMIU
Too notch affordable hotel
Giselia Dos Santos
Great staff amazing location pet friendly - definitely mu family had the best time - great dinning options - quite and great view
Giselia Dos Santos
My family loved the time in Naples - the hotel staff was great friendly - and made sure we were well take cared - the room the location the restaurant everything was great
Mercedes L
Excelente atención, limpieza y confortable
Rokney
.
David
This hotel is very cold and not very friendly. All room furniture is just barely functional and not at all attractive. Bathrooms are marginal at best, with only a few amenities. I was very disappointed with this stay and will not go there again.
Fabiola
This place was amazing, very clean, and the staff was incredibly friendly. The shuttle to the beach was such a huge plus because it took away the stress of finding parking or a spot nearby. The rooftop pool was beautiful and definitely one of the highlights of our stay!
Alicia
Whenever I turned on the hairdryer in the bathroom, it shorted out the electric and the bathroom had no light. There was no other place in the room in which I could plug in the hairdryer and see what I was doing. This was a bit of a problem since I was trying to go to wedding events on a daily basis. I was basically told there was nothing that could be done.
Bita
New hotel with beautiful rooms and balcony and lovely rooftop pool, lounge area, restaurant, and coffee in the beautiful lobby area . The best part was free parking and walking distance to 5th avenue shops.
YINETT
Clean room, bar drinks are very good, Jose and the girl are both outstanding. Rooftop pool is very nice. I will come back.
Alexander
Great hotel with amazing food at rooftop bar/restaurant
Doreen
Hotel was clean and good location for 5th Ave. Limon was nice and breakfast was good, however, I won’t be staying again due to poor quality mattress and pillows. Did not get a good nights sleep. Very uncomfortable. Also poorly designed bathroom sinks. The location of the coffe maker also awkward.
Gabriella
All around excellent! Very convenient location! Definitely come back!!
Jennifer
Staff was super friendly, short walk to restaurants and shoppes. We enjoyed our stay!
Matthew James
Great location and great servers by the pool will definitely be backll
Deleatrice
Excellent, clean, loved it
Anthony
Staff was excellent.
Rooms too small for price.
Rooms too small for price.
craig
Very clean, convenient location, shuttle to stores and beach was easy and accommodating, overall staff was great, bartender Bryan was the best.
Ronald
Great location and awesome property
Gemma
Excellent location, lovely staff and room always kept clean. Would 100% stay here again/ recommend to others.
Marisol
My fiancé and I had an absolutely wonderful stay. From the moment we arrived, the staff was incredibly warm and friendly, making me feel right at home. A special shoutout to Ashley at the front desk—her professionalism and genuine kindness made every interaction, from check-in to checkout, a truly magnificent experience. We also loved the free shuttle service, which made exploring all the happening spots around town so easy and convenient. Highly recommend this hotel for anyone looking for comfort, excellent service, and a touch of personal care!
maxime
The tile floors are still sticky from 2 months ago at the restaurant
Nats by the fruit at breakfast
Nats by the fruit at breakfast
Joelle
Place seemed clean and brand new!
Inaet
clean room, Great staff .
Chandni
Lovely hotel great location
Neven
Great hotel, very convenient, nice facilities, parking chargers, shuttle service to 5th. Limon Bar / Restaurant and swimming pool are great as well.
Andres
Newer hotel. I guess that the reception person who checked us in was in training. Didn't even tell us where the elevators were nor how the hotel was set up or the pool area or restaurant were. We had to start asking and asking questions for everything.
Once we get to our room. The toilet was clogged and didn't flush. Thank goodness it was only number 1 I did. Had to call maintenance.
Once we get to our room. The toilet was clogged and didn't flush. Thank goodness it was only number 1 I did. Had to call maintenance.
HELEN
I had such a wonderful stay at this hotel! The property is very clean, beautiful, and modern — everything felt fresh and well-maintained. The location was perfect, close to shopping and plenty of great restaurants within walking disyance. Parking was easy with a large lot available for just $20 a night.
The rooftop bar and pool were definitely highlights — very stylish with comfortable lounge chairs and a great atmosphere to relax in. Everyone I interacted with was friendly and helpful, which made the whole experience even better. Overall, it’s a great value for the location and decor. I’d definitely stay here again!
The rooftop bar and pool were definitely highlights — very stylish with comfortable lounge chairs and a great atmosphere to relax in. Everyone I interacted with was friendly and helpful, which made the whole experience even better. Overall, it’s a great value for the location and decor. I’d definitely stay here again!
Alex
It was a great experience, hotel, staff, location. Great times
Branon
Very clean and modern. Two things we don’t love was the pool is attached to the dining area and in view for that. It was also full of kids and families, not big and unable to feel a relaxing vibe but I suppose good for families. The second item was no room service at all.
Location is ideal and we did enjoy our stay and the cleanliness. Cleaning archive in the room was limited and made beds but didn’t remove garbage or empty containers from the room, a bit odd.
Location is ideal and we did enjoy our stay and the cleanliness. Cleaning archive in the room was limited and made beds but didn’t remove garbage or empty containers from the room, a bit odd.
Mark
Overpriced. Unfriendly staff.
Valentina
nice design but wouldn't allow for late checkout unless your q member and my sandwich in limone had moldy bread.
Carmen
Nice area, drinks at the bar are amazing! Food was great! Roof top pool was great also!
Maria
Excellent
Claudia
Room was super clean. Smell amazing, stuff was super nice and helpful.
Alejandro
Amazing i love this place.
Alejandro
Amazing , i love this place.
Rachit Michael
Very safe
Michael
Beautiful property! Easy walking to restaurants
Edward
It’s a gem
maxime
Lobby was warm. Restaurant was amazing on top floor. Nice room
Julie
Overall, I really liked the property. Walkable to the beach and restaurants. I found the staff very helpful and courteous. I don’t like this part, but my only negative comment is going to be about housekeeping. On the first full day we were there, the room was not attended to. The beds weren’t made, drinking glasses that were used the night we checked in were not cleared away and replaced. The second full day, the room was attended to, but the dirty glasses were still in the room and the bathroom counter was not cleaned properly. Trash cans emptied, towels replaced and beds made. I will definitely revisit this hotel. Love that in the evenings satchels of lavender was available.
Joseph
Great property right downtown! Could easily walk to the beach or all the restaurants on 5th!
pearl
Clean room, well maintained hotel, Beautiful rooftop
Jamie
They never disclosed a parking fee
Jesus
This place is perfect for a family stay and you have many things nearby.
Gian
It’s really nice
Karine
Beautiful hotel within walking distance to 5th Ave. Would stay again.
Joelyn
Great location with plenty to do within walking distance!
Erick
Loved the place
Senel
Service in to the pool is no good
John
Very nice hotel in a great location
Susi
Great
Matthew
Great
Robert
Rooms are small, nowhere to hang your clothes, not worth getting a balcony. When arriving, no valet or any help with luggage what so ever.
Merlyn
Good
Glendy
decor and shuttle service
Vivianys
All good!
Ana
The property is very nice the only thing that I didn’t like was the balcony since you need to stand up to have a view so is a waste of money other than that the hotel is so nice and new
Michelle the Lady in the front desk was more than nice she called us to let us know that the room was ready since we went earlier to check in.My husband let her know that it was my birthday and when I get to the room it was a surprise for me I really appreciate to Michelle and the hotel for a nice surprise
The room are clean and the hotel is nice and quiet near to the Naples downtown you can go walking to the beach although the hotel has a shuttle bus to go and pick you up
The food at the hotel restaurant is terrible they need to improve it
Michelle the Lady in the front desk was more than nice she called us to let us know that the room was ready since we went earlier to check in.My husband let her know that it was my birthday and when I get to the room it was a surprise for me I really appreciate to Michelle and the hotel for a nice surprise
The room are clean and the hotel is nice and quiet near to the Naples downtown you can go walking to the beach although the hotel has a shuttle bus to go and pick you up
The food at the hotel restaurant is terrible they need to improve it
Roxi
Very friendly and helpful staff.
Mieke
Excellent customer service and wonderful location.
Grace
Excellent hotel and location!
Location & surroundings
Ac Hotel By Marriott Naples 5th Avenue
455 12th Street South, Naples, United States
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Ac Hotel By Marriott Naples 5th Avenue
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