Red Roof PLUS+ & Suites Naples Downtown-5th Ave S

10/10

Exceptional

14 May 2026

Eric

Great hotel with excellent conditions all the way around.

Partner

10/10

Exceptional

12 May 2026

Miguel

Muy buenos

Partner

2/10

Poor

12 May 2026

Felicia

I don’t normally leave reviews and I am conflicted…. Because I love the staff but the property not so much. Number 1, why do I have to pay $16 + to park my car 24 hours in a fenced in area that I need a working room keycard to gain entry, after putting a $100 hold on my card. Doesn’t make since, I can see if it was a open parking area. Number 2, I hope your not a light sleeper because it is directly under the runway of the airport and Number 3, I killed 3 roaches in my bathroom and sink area in a 24 hr stay. I let the front desk know and they apologized 😒..I ask guest next door and they said they had a one in their room… I ask some other guest in the lobby and they said they had none… maybe that’s a 3rd floor issue or a issue in the building behind the pool, which where I was. It was affordable under the circumstances but I was not happy glad it was only for one night, but they need to do better.

Self

6/10

Pleasant

10 May 2026

Patricia

TV remote did not work. It took a while to get another one the next morning.

Partner

10/10

Exceptional

10 May 2026

Leosdany

Excellent

10/10

Exceptional

09 May 2026

Kiara

Me gustó que el parking fuera con acceso controlado

Family

4/10

Poor

09 May 2026

Kathie

Staff was great but the property and furnishings were terrible. The owner needs to put a little money into replacing the dirty, dated, worn out lobby furniture.

Partner

8/10

Excellent

09 May 2026

Josline

Clean room

Partner

6/10

Pleasant

08 May 2026

jennifer

I got there early due to coming off the cruise ship and I had to wait 2 hours until I could check in and then the lady at the front desk was not very helpful or friendly,,

8/10

Excellent

07 May 2026

Ryanda

Staff can be a little more helpfull to order food off site

4/10

Poor

06 May 2026

Ana

Organization and front desk is terrible

Family

10/10

Exceptional

06 May 2026

Gary

clean room

Friends

4/10

Poor

06 May 2026

Darlene

No shuttle, no breakfast.
Dirty, tired room.
Pool looked ok, didn't get in.
Pizza shop inside was decent

Partner

6/10

Pleasant

04 May 2026

Jennifer

The counter person checked us all in took my deposit and when I asked if my room key opened the gate for parking, he informed me I had to pay for the parking (which wasn’t a problem) but we had to run the entire transaction again. We brought our own sheets, I would suggest you do the same. The pool was nice and there is only coffee in the morning so you have to drive in Miami traffic or door dash breakfast.

Partner

4/10

Poor

04 May 2026

Tasha

Room 220 had mold in the back of the bathroom door. The tub needs caulking. The air conditioner needed a new filter - horrible smell. I had to wipe the touch points down and the wipe came back brown. Had to do it three times to have a clean wipe. Staff was very friendly that was the only upside.

4/10

Poor

04 May 2026

Alapeti

Property was ok but not the best. House keeping was so loud in the morning like they were trying to wake us and knocking on door little after 9:00 am to see if we were gone. Housekeeping was so loud hollering up and down hallways
Will never stay at this hotel again

Partner

6/10

Pleasant

03 May 2026

jeff

Location next to airport. did not hear the airplanes landing. Good soundproof windows. Nothing local to eat. They had mini-mart in hotel, no prices, but wife asked about a microwave meal and the price was over $12. Can order delivery. We were on 4th floor and found large cockroach crawling across the floor. Gave him to reception on checkout.

Partner

10/10

Exceptional

02 May 2026

Keith

Good stay for one night before my flight in the morning

Friends

10/10

Exceptional

02 May 2026

JamesJ

Air conditioning was great for a good sleep before embarkation. Proximity to the airport and price were perfect for our late flight into Miami.
He can from the airport was $15 $20 with tip. The port shuttle was not included, booked and paid at the desk.

Family

10/10

Exceptional

02 May 2026

Sanjay

THE ROOM WAS CLEAN AND THE STAFF WAS FREINDLY.

2/10

Poor

01 May 2026

Alanna

Needed to be escorted to room from
Security. Spend a little extra and book in a safer area

Self

10/10

Exceptional

01 May 2026

Keith

Good for over night stay

Friends

4/10

Poor

01 May 2026

Jacob

I had cockroaches in my room.

8/10

Excellent

30 Apr 2026

Sharon

The room was clean and the staff was very helpful when arranging for a cab to airport and also receiving packages for us during the stay

Business

8/10

Excellent

30 Apr 2026

Graciela

Habitación limpias,bueno el aire,detalles en las paredes

8/10

Excellent

28 Apr 2026

MIGUEL

Clean room... Near to the airport

Self

4/10

Poor

27 Apr 2026

Juliana

I did not have hot water in my room to shower. The guy at the front said there is nothing he can do because maintenance was not there. The hallway smelled like baby throw up. There was hair in our bathroom and what looked like blood on the walls. You get what you pay for i guess.

Family

10/10

Exceptional

25 Apr 2026

Wendy

Super

Partner

4/10

Poor

23 Apr 2026

Natalie

There were roaches in the room . But our staff was amazing with check in

Friends

2/10

Poor

23 Apr 2026

Jim

AC worked fine

Self

4/10

Poor

23 Apr 2026

Melissa

Place was dirty and smelled

2/10

Poor

23 Apr 2026

Brent

The room was clean enough, but horribly outdated. Staff could not have been more rude if they tried. They really did not want to be at work. Overall a horrible experience.

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Bo

Not very good, will not come back.

2/10

Poor

19 Apr 2026

Janny

My stay at this hotel was very disappointing. The room was extremely dirty, and the bathroom was not working properly. The shower was leaking, which made everything worse. The carpet was filthy, and overall the conditions of the hotel were very poor. I would not recommend staying here.

10/10

Exceptional

19 Apr 2026

Robin

Perfect place to stay for the night! Very close to the airport. Had a stove and fridge. Room very spacious

Friends

6/10

Pleasant

19 Apr 2026

Dan C

The room we had was basic as expected, but cleaning staff clearly didn't sweep before making it available to us. There was women's long hair on the floor and carpet had dirt, whit fuzz, etc., that if swept, would have been removed.The property is rundown as often noted but does have a pool. There is not much at all around, so expect an Uber or Lyft ride to get to downtown Miami or anywhere else in the vicinity of the hotel.
Overall, it was enough for 1 night but needs an overhaul. The pricepoint was what made the difference but cleanliness should not be sacrificed! We tried to use the service to drop us off at port through the hotel, but they were so late, we had to get a refund and Uber to port. Driver kept saying \"10 minutes...it's very busy\" to desk associate but had zero intention of making any effort or giving an honest update. The volume heading into port should not be a surprise.

Family_with_children

8/10

Excellent

19 Apr 2026

Edgar

Is an OK hotel. Nothing super about it.

2/10

Poor

19 Apr 2026

Carrie

Nothing was good… Don’t stay there. Very unhelpful and rude staff, dirty room, and I didn’t have access to the shuttle service even after I was told that it would be available

Partner

10/10

Exceptional

18 Apr 2026

Yahaira

Everything was great

4/10

Poor

18 Apr 2026

Christina

not good

Family

10/10

Exceptional

18 Apr 2026

Jason

Yes

Family_with_children

8/10

Excellent

18 Apr 2026

Abdielys Joan

A/C don’t work well. Staf was dude.

Self

8/10

Excellent

18 Apr 2026

Stone

Said that there was a shuttle to the cruise ports, but they only drop off at two locations, charged money and then the guy that was taking everyone was so rude throwing bags and impairment with everyone - we got fed up and took an uber

Family_with_children

4/10

Poor

17 Apr 2026

DANIEL

Last time I was there I was not charged for parking.
This time I was charged $165 for 2 trucks
They have a pizza place in hotel but it's only open Thursday through Sunday
Cleaning staff does a terrible job. Dirt all over bathroom wall behind door , light fixture in bathroom covered in rust , bathroom door frame covered in rust and mold in bathroom on wall at the shower

Business

4/10

Poor

15 Apr 2026

Sabrina

Staff was wonderful! Rooms horrible, the heat did not work in ours it was freezing, We got chewed up by bed bugs. Booked for an over night stay for a Cruise. Would not recommend

Family

2/10

Poor

14 Apr 2026

Candice

The room looked very dingy. There were roaches in my room.

6/10

Pleasant

14 Apr 2026

Linda

Staff was great, the area was great, but once I got upstairs second floor to my room, the hallway smelled awful when I opened the door the room smelled like bleach, as if it was cleaned, but once I got in and started looking around, I realize there were hair heavily from the doorway to the sink, hair all in the tub, and around the tub, and by the air-conditioning, there were a lot of sticky spots on the floor that was unacceptable and I did tell the guys at the front desk. I was not offered to exchange rooms or anything. .

Self

2/10

Poor

13 Apr 2026

Andre

Our first room had poop in the toilet, dirty shower, and roaches crawling. They gave us a better room but the small fridge fell off the shelf when I tried to open it. Someone kept calling the phone and not saying anything. And we paid for a shuttle to the cruise port and it never showed. We waited an hour before calling ubers. This hotel should charge $40 per night instead of $135

Family

4/10

Poor

12 Apr 2026

Jamila

Staff was dismissive. Staff didn’t inform me of a possible Port of Miami shuttle during check-in.

Family_with_children

2/10

Poor

12 Apr 2026

maria

The bathroom and bedroom smelled like mildew, found a roach in my room. Only reason we stayed was due to a cruise the next day. We had booked believing it had shuttle from the airport to the hotel.
Will not be staying here ever again!

Family_with_children

4/10

Poor

12 Apr 2026

Ricky

$300 for danger, blossy towels and diet and drunks

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Marines

The hotel is very noisy, and the hallways smell. The only Ok about this hotel is the location. If you are really tired and it's just looking to stay 1 night near the airport maybe this could be an okay option.

6/10

Pleasant

12 Apr 2026

Karen

Pool side was awesome.
Air conditioning unit worked well

Friends_and_family Friends

8/10

Excellent

11 Apr 2026

Krista

Easy enough location. Good access to hotel and cruise ports

Partner

6/10

Pleasant

11 Apr 2026

Anglica Octavia Stuart

Ac was cool never visited the the pool rooms was moldy staff 3/10

Partner

10/10

Exceptional

10 Apr 2026

Delasie

The hotel was perfect for my short layover. The staff was friendly, check in was easy, and the room was clean and comfortable.

6/10

Pleasant

10 Apr 2026

Ongelee

The hotel staff were kind and friendly. The hotel wasn’t nasty but it definitely could’ve been updated. The biggest problem I had was asking for clean sheets and being told they only do that at certain times of the night.

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Daysy

Clean room, AC kept room cool

Friends

2/10

Poor

09 Apr 2026

Brad

Noisy, dirty, definitely one of the worst hotels I've stayed in especially for $300/night

Friends_and_family Family

2/10

Poor

08 Apr 2026

Michel

Cockroaches in bedroom. Checked out within 20 minutes. Expedia makes it nearly impossible to reach an agent to get a refund

Friends

2/10

Poor

08 Apr 2026

OBADAMILOLA

A Old and stale property, I struggled to get any sleep, persistent phone calls were made to my room with no response on the other end and the thermostat in the room was faulty. The corridors stunk of weed and the carpets as well.

Overall, the one good thing is the hotel’s proximity to the airport, if you’re after comfort and hygiene I suggest you look else where.

2/10

Poor

06 Apr 2026

Tia

If you don’t mind roaches and rusty bathrooms this place is for you.

4/10

Poor

06 Apr 2026

Lashun

No I could not get any clean towels in clean washcloths.The staff Was terrible and you going to charge the parking and tell us park at your own wrist?

Self

8/10

Excellent

05 Apr 2026

Sergio Ariel

Afuera ruidoso por estar al lado del aeropuerto, despega un avión por minuto, adentro no se escucha. Cerca del nuevo Nu Stadium de Inter de Miami, (se puede ir caminando desde el hotel.
Limpio, rápidos para el checkin/checkout. Cobran aparte el estacionamiento del vehículo. A la tarde hay olor a comida en el lobby, pero las pizzas se ven buenas. Hay un pequeño mini market.

Partner

6/10

Pleasant

05 Apr 2026

mayra

Elevators were dirty

Partner

2/10

Poor

05 Apr 2026

Amanda

They really need to be looked into. We found a used women’s eye lash under our pillows and dirty towels in the bathroom.

Beds were made so looks like no sheets were replaced and they missed the shower.

Will never recommend and ended up leaving 4 hrs early because we didn’t trust the staff as they seemed very irritated

Family_with_children

2/10

Poor

05 Apr 2026

Julio

No airport shuttle, cleanliness and general condition looks old and dirty.

Self

6/10

Pleasant

04 Apr 2026

Eric

Room was infested with roaches. Property was not keep clean by any means. No breakfast but not sure I would have ate it anyway if they would have serviced it.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Ryan

No the chairs were very hard to sit on.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Kidan

Clean room

6/10

Pleasant

04 Apr 2026

Donna

Dated hotel. Towels in the room where dirty had to ask for new ones. Bathroom is very dated needs updating. Front desk staff was polite. 4$ for a 500ml bottle of water. Pizza restaurant on site was good 12$ for the pizza. Free coffee in lobby. Cruise port shuttle was booked for 11am 14$ per person it showed up at 12.

Partner

10/10

Exceptional

03 Apr 2026

Adam

Room was clean and the staff were friendly.

Friends_and_family Family

4/10

Poor

03 Apr 2026

Delia

It was ok.

Partner

2/10

Poor

02 Apr 2026

Brittany

Worst experience ever.

2/10

Poor

02 Apr 2026

miguel

Dirty bathtub and room

Family_with_children

10/10

Exceptional

02 Apr 2026

Bathshawah

Everything was great the staff was very nice and pool was clean just wasn’t hot enough

Family_with_children

6/10

Pleasant

01 Apr 2026

Parona

This hotel is a practical option for travelers seeking a convenient place to rest, particularly for a short stay. While the property is older and would benefit from some updates, it adequately serves its purpose as a place to sleep. If you are accustomed to luxury then this hotel may not be a fit for you.

My family of 12 reserved three rooms here prior to departing on a cruise, and the experience was generally smooth. One standout feature is the hotel’s cruise shuttle service, which I highly recommend. Our group departed at 10:15 a.m. and arrived at the port in under 30 minutes, making for an stress-free transition. It was cheaper than getting 2 different share ride for my big family.

Dining options on-site are limited, and guests should plan accordingly. The nearest alternative is a gas station about a 15-minute walk away, though it requires navigating a busy road. Additionally, due to the hotel’s proximity to the airport, there is frequent overhead aircraft noise.

Despite these drawbacks, the property felt safe and provided a suitable place to relax before our cruise. Overall, it’s a reasonable choice for travelers prioritizing convenience over amenities.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Leonel

There was some noise in nearby rooms. We could not sleep well. Parking is available but not included. You have to pay for it.

Family_with_children

2/10

Poor

01 Apr 2026

Victoria

Basically…. Do not stay here unless you enjoy roaches. There are roaches everywhere. Staff is well aware that there is a pest problem. Housekeeping has raid on their carts. The rooms are filthy. We moved rooms 3 times due to roaches. On the third time, we left and came back a few hours later… to find people in our room. A terrible experience all around. The food onsite is worse than cafeteria food and very expensive. The pool is clean! Joes apartment is entirely too expensive for what you get. Do yourself a favor and go to the Hyatt down the road.

Family

2/10

Poor

31 Mar 2026

Pedro

Literally getting what you paid for

6/10

Pleasant

31 Mar 2026

Trinity

Decent price for stay, but no luggage storage or airport shuttle. Overall hotel and parking felt safe.

2/10

Poor

31 Mar 2026

Joe

This place needs to be torn down. Rooms and hallways were dirty. Soon as we walked in we seen a cockroach. The pizza they sell in the lobby is disgusting. It is right next to the airport runway so the airplane s are very low and loud so no getting any sleep.

Partner

4/10

Poor

30 Mar 2026

Audrey

This place needs an overhaul fast. We left after just one day

Partner

6/10

Pleasant

29 Mar 2026

Tekeyo

N/a

Family

4/10

Poor

29 Mar 2026

Monica

Dirty floors and elevator , mold in the ceiling bathroom. Key didn’t work twice

Friends_and_family Family

2/10

Poor

28 Mar 2026

Tequora

This hotel is the worst hotel I ever stayed in especially paying $300+plus a night.The condition of the property is not being kept up the pool was filthy with cigarettes and plastic in it .The room and hallway had a bad odor and filthy as well with rust and dirt on the walls.everything cost extra they play on the part that it’s not close to no covenant stores or restaurants.To have a up charge for early check in for a room that is already ready dirty is diabolical as well as the $100 deposit for damages to a property that not kept up is even worse. No complimentary water and every beverage is $5. The only plus is it’s very close to the airport

Family

2/10

Poor

28 Mar 2026

Latania

This hotel was terrible when we first walked in our room was freezing so I said let me turn off the air. The air would not cut off went to the front desk. They told me someone will come. No one came maybe an hour late. I went back downstairs and told him I cannot take this cold air. They said someone will come tomorrow to fix it. I had to leave my room 3 AM in the morning to go sit in the airport because it was too cold in the room never again Expedia I don't know what type of hotels y'all collaborating with. This is no good. Had to sit in the room with a sweater on in the hood.

Family

2/10

Poor

28 Mar 2026

Kelly

Staff was kind. Rooms had roaches, pet hair and was just plain dirty

Family

2/10

Poor

28 Mar 2026

vital

Unsafe and dirty place

4/10

Poor

27 Mar 2026

Chris

Parking was fine. Air conditioning was poor

Partner

4/10

Poor

27 Mar 2026

Fabricio

Very dirty hotel overall, both the rooms and common areas. Everything is old and in poor condition, with many things broken. The room smelled strongly of cigarette smoke, despite being advertised as smoke-free. Extremely overpriced for what it offers. Not recommended unless it is your only available option.

Friends

6/10

Pleasant

27 Mar 2026

Russ

Overall I think the property is fairly well kept, the staff does what is needed. First look the room looked clean, but after a little closer check, cleaning staff do not pay attention to details, why roll and organize towels in decorative fashion, but don’t clean under the beds. I found a half can of mineral water, and a few other trash items lying under the bed. Details matter

2/10

Poor

26 Mar 2026

Evelyn

Staff was kind and friendly!! Got to my room it was dirty! The bathroom smelled like a wet mop!! At 11pm the room phone was ringing it rang 5 times I picked up and no one answer!!! I called front desk and the guy told me just to unplug the phone because other rooms were having the same problem! I was so scared as alone for that one night I stood!

Self

2/10

Poor

26 Mar 2026

Kayla

Aweful ! Worst place I have ever stayed in Miami !

Friends

2/10

Poor

26 Mar 2026

Brandi

Bed was very uncomfortable elevator never works hallway has a smell.

Family

10/10

Exceptional

26 Mar 2026

Eduardo

Greate and confort

2/10

Poor

25 Mar 2026

Eduardo

A bad experience—the bathroom had cockroaches.

Family_with_children

2/10

Poor

24 Mar 2026

Jana

This was the worst hotel I have ever been to.
there was mold in the bathroom, we saw cockroaches in the room and the room its self smelled terrible of cigarette smoke. We have requested a full refund. Not acceptable

Family_with_children

6/10

Pleasant

23 Mar 2026

Michael

Very close to the airport and less expensive than other properties in the area. Still a little pricey for what you get, but it is Miami near the airport. Staff was great, pizza place in the lobby was good.

2/10

Poor

23 Mar 2026

Marianela

Black mold in the bathroom shower, smelled like mold.