Red Roof PLUS+ & Suites Naples Downtown-5th Ave S

4/10

Poor

08 Mar 2026

Jakayla

Took an hr for us to get towels. Paid for a shuttle to port of Miami. One shuttle left and never showed up again. Pick up was at 10:15am. We ended up getting a uber @1. Wasted $28 for shuttle service that was never received.

2/10

Poor

07 Mar 2026

Luis

Lazy service
Dirty smelly elevator
Roaches in the room
Terry was dirty stains not folded

Family_with_children

8/10

Excellent

05 Mar 2026

Lasett

It’s was very clean some staff members were very nice to be close to the airport it’s very quiet

Friends_and_family Family

4/10

Poor

04 Mar 2026

JOSE ORTEGA

The room was dirty especially bathroom. Also we a notice a roach coming out from bathroom cabinets area.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Curtis

G

10/10

Exceptional

03 Mar 2026

Carol

Located right across from the Miami Airport, we stayed here two nights after our flight was cancelled. The front desk staff were great, and when our TV didn't work, they sent up engineers who replaced it. On weekdays, nearby food establishments are not open and we didn't have a car. The lobby has some frozen and shelf stable foods you can microwave in your room. There's a really nice, gated swimming pool. We would gladly stay here again.

Partner

2/10

Poor

02 Mar 2026

JeanFrancois

Definitely not!

4/10

Poor

01 Mar 2026

sandra

Faltaba el apoyó del personal

Family

10/10

Exceptional

28 Feb 2026

Renata

All flight were grounded this was perfect for a night layover. Comfortable bed

Self

4/10

Poor

28 Feb 2026

Rene

room was in deplorable condition, outdated and rundown, with a musty smell, no shuttle service to the airport, was told we needed to pay an extra fee, if we wanted to park our rental vehicle overnight on the premises; definitely not worth the $202, per night we paid. honestly, the entire facility could use a complete renovation.

2/10

Poor

27 Feb 2026

Ffion

I still haven’t received my $100 deposit back

2/10

Poor

27 Feb 2026

Catherine

Room was dirty I didn't feel safe.

Self

2/10

Poor

27 Feb 2026

Danielle

It was filthy went for a night to see if we would stay longer immediately left same morning

Friends

10/10

Exceptional

25 Feb 2026

Carlos

Xxx

2/10

Poor

24 Feb 2026

Jennifer

This hotel is disgustingly dirty didn't even stay the night as my room was given away because I arrived late was forced to sleep in the airport

Friends_and_family Friends

6/10

Pleasant

24 Feb 2026

Tosha

It was not a bad hotel for 1 night, they had security and had a food place but we got in at 3 am because of delayed flight and I wasn’t happy when I came in the room it was clean but looked ok. My family was ok for one night but I changed when we came back from the cruise. The staff was pleasant and nice, and you were able to buy items that you left at home. We purchased toothbrushes and tweezers( which I needed so bad) and also some nail clippers. The food options for lunch smelled and looked good and the staff was pleasant, biut we had to get to the port which is 20 min. away given the traffic there. They did have a pool which we didn’t use and it was cold there and the pooled did look clean. The main lobby can use some sprucing up , those pictures or should I say the couch needs to be upgraded.We had to go though the main entrance then out another door to get to our rooms and the entry way wasn’t all that great far as cleanliness but it was an ok place to lay your head for one night. You do have food places within 15 min. Like I said the rooms were clean but need a little upgrading but ok for a night. You could purchase snacks and drinks at the front desk which was great giving the time we came in.

Family

2/10

Poor

24 Feb 2026

Juan Carlos

The room that I got felt neglected. There was mold and rust in the bathroom. And it was put together by turn around maintenance staff. Tv didn’t work, toilet wasn’t flushing properly, tub was not cared for. If I can put pic up I would. But it’s what you get for the price.

Partner

8/10

Excellent

23 Feb 2026

Tally

Friendly service and comfortable bed.

Partner

2/10

Poor

22 Feb 2026

Dawn

Deteriorating Hotel. Dirty. Staff was nice. Good location to airport.

2/10

Poor

22 Feb 2026

Blair

I paid and didn’t even check inn they wanted a 200$ security deposit and 20$ a day for parking I completely wasted my money

10/10

Exceptional

22 Feb 2026

Jordan

Yes lil roach but it was alright

2/10

Poor

20 Feb 2026

Enrique

Tv didn't work at all wont turn on front desk said there is nothing he can do...bed smelled like dirty diapers.. the whole placed smelled like Marijuana...music was playing loud from room next door all night..

Self

4/10

Poor

20 Feb 2026

Joe

Rooms and common areas were dirty and in disrepair. No coffee.

Family_with_children

6/10

Pleasant

20 Feb 2026

Nelzon

Parte negativa
No permiten dejar las maletas antes ni después de hacer el check in or check out
En la mayoría de los hoteles lo permiten sin cargo extra

Family

10/10

Exceptional

19 Feb 2026

Miranda

Clean room and helpful front desk

Family_with_children

2/10

Poor

18 Feb 2026

SharLay

Staff was amazing. Room was run down. Had not been cleaned. Papers were all over the floor. To top it off there were roaches in the room. We checked out expeditiously

Leisure Family

2/10

Poor

18 Feb 2026

Donald John Jr

I ended up stuck in our bathroom for quite awhile. It took forever to get out & my family almost had to call the fire department.
Black mold all throughout the room & it had a horrible smell as well as floor was very dirty & fan in bathroom full of dust.
Then to top it off, the pool was absolutely disgusting.. gross film all over the top of it.

Friends

10/10

Exceptional

16 Feb 2026

Liam

Nice and easy next to the airport!

8/10

Excellent

15 Feb 2026

Jorge

The hotel have a good location, very close to the airport. The staff was respectful and cordial. The rooms have useful amenities as mini refrigerator and microwave. I rate it a four star because the cleaning of the room could improve.

10/10

Exceptional

15 Feb 2026

Omar

Room was clean and confortable

Business_and_leisure

10/10

Exceptional

15 Feb 2026

Cynthia

Great stay!

4/10

Poor

14 Feb 2026

Urs

Old, dated and dirty everywhere. I would never stay there again, very bad experience..... stains and chipped paint, dirty pool...... just bad overall. And all this for a hefty price of $300 per night.... unbelievable

Leisure Partner

2/10

Poor

14 Feb 2026

Aynel

Horrible,huele mal,está sucio,la habitación llena de pelos y con mucha humedad

10/10

Exceptional

13 Feb 2026

Fiona

Clean and spacious.

Partner

2/10

Poor

13 Feb 2026

usher

Mold on shower ceiling, rooms decripit. Should be a $49 hotel.

Business_and_leisure Self

6/10

Pleasant

11 Feb 2026

Maral

the place was slightly outdated but for the price, you can't expect anything better. so overall it was ok for a quick stop before getting heading to the aiport.

Partner

8/10

Excellent

10 Feb 2026

Travis

Clean rooms, helpful staff.

Friends_and_family Friends

2/10

Poor

10 Feb 2026

Sante

The room looked dirty, old, but the worst part was the carpet. I wasn’t brave enough to step with bare feet onto it. I turned on the lights in the middle of the night and saw many “visitors” - roaches - enjoying the room for free. Truly disgusting. 150$ for that was throwing the money by the window. I’ll not coming back there. Sorry

Business Self

8/10

Excellent

09 Feb 2026

Maria L

Staff

2/10

Poor

08 Feb 2026

jodee

Room had a roach in the bed had to check out immediately

Friends_and_family Family

2/10

Poor

08 Feb 2026

Ayako

It feels very old. There are bugs in the room.

8/10

Excellent

08 Feb 2026

Kathy

Was great for the price. Room was actually really quiet considering proximity to the airport. My coffee maker didn't work and the keys were kind of a pain (had to have it in the door just right to work). I also wish they didn't charge for coffee in the lobby or parking or would be 5 stars. My room was clean and staff up front were super duper friendly, though. Great for a no frills place to crash!

Leisure

2/10

Poor

08 Feb 2026

Sheryl

The room needs improvement, hotel as well.
Staff was friendly.
There is a place where you can order some food and pizza was ok

Partner

2/10

Poor

08 Feb 2026

Peter

Hotel was very tired

Self

4/10

Poor

06 Feb 2026

Mary

Room wasn’t the nicest. It was advertised to have a free airport shuttle and breakfast. They had neither!! Very disappointed. Wish we would have booked elsewhere.

Leisure Family

6/10

Pleasant

06 Feb 2026

Kori

I normally stay at this location due to price and location as well as convenience. In the last year, things have changed. Price has gone up, no more complimentary breakfast. I had to even ask for the free water after I checked in. I will not be stand here anymore.

Friends_and_family Friends

4/10

Poor

06 Feb 2026

Rita

Roaches in the bathroom

Business Partner

4/10

Poor

05 Feb 2026

Virginia

Place is not very clean.

Business_and_leisure Family

2/10

Poor

04 Feb 2026

Corey

There were cockroaches in the room. When we told the staff about it, they said they would make it right, then didnt answer expedia's calls to approve it.

Leisure Family_with_children

2/10

Poor

04 Feb 2026

Yesenia

This is a terrible representation of this hotel. Completely unacceptable while traveling with my child who had to wait to check in over an hour and a half and was warned my third party reservation might not be valid because it was after “11pm” and would be considered for the next day the 31st. While there was only one person at the front desk and over 10 people waiting to check in, everyone also had to endure the wait while even longer while he was taking phone calls and not attending the guests. Severely understaffed and just poor service. After that excruciating wait, I was finally checked in after 1 am. I would like to be either reimbursed or a discounted rate for a later stay to say the least.

Family

2/10

Poor

03 Feb 2026

Debbie

Room was horrible, water damage in the ceilings with sagging drywall, no breakfast and no place to even walk to get food. Do not stay here!!!!

Leisure Friends

8/10

Excellent

03 Feb 2026

Luis

The front desk service person was very nice and kind.

Partner

2/10

Poor

03 Feb 2026

Johnathon

The girl at the desk was amazing. However the hotel was terrible. When we got to our room it smelled terrible & there was pee all over the seat and bathroom. Would not stay here again

Leisure Friends

4/10

Poor

03 Feb 2026

Eugene

Ac/heafer in the room not working properly.

Had to pay for parking, just the worst

Business_and_leisure Self

4/10

Poor

02 Feb 2026

Deborah

We chose this hotel due to a canceled flight. It was late in the evening. The clerk who checked us in first said there were no rooms available. He then proceeded to check using my ID and found the reservation. It was total chaos. The clerk was talking to a security agent, trying to sort out a problem. Finally, he sent the other clerk to investigate. Had to answer the phone several times and stopped to sell some alcohol because it was close to midnight. The hotel room appeared clean. The hallway carpeting was dirty. There was a dirty diaper on the floor, and the coffee area had dried coffee all over the counter. One of our towels had a knot of hair stuck to it.

6/10

Pleasant

02 Feb 2026

Joseph

Elevator was not functioning which is bad but the staircase leading to the 3rd floor was disgustingly dirty. Fortunately the room was clean. The staff were nice as well.

Business Self

6/10

Pleasant

02 Feb 2026

Brandy

Just older hotel. Could use some TLC. The employees was very nice and helpful

Leisure Friends

10/10

Exceptional

02 Feb 2026

Jasmine

Room clean

10/10

Exceptional

02 Feb 2026

Jasmine

Clean room

10/10

Exceptional

02 Feb 2026

Jasmine

Room
Clean

10/10

Exceptional

02 Feb 2026

Jasmine

Room clean

10/10

Exceptional

02 Feb 2026

Jasmine

Clean room

10/10

Exceptional

02 Feb 2026

Jasmine

Clean room

10/10

Exceptional

02 Feb 2026

Jasmine

Room was clean and comfortable

10/10

Exceptional

02 Feb 2026

Jasmine

Room was clean

10/10

Exceptional

02 Feb 2026

Jasmine

Nice customer service room was clean

4/10

Poor

02 Feb 2026

Sandi

The rooms need an overhaul. They didn’t even have a box of tissues in the room. Their website stated transportation available to the airport and they don’t; they need to update their website telling that there is no transportation to the airport. In the middle of the night, most of the hotel or all lost power. Half of our room had power and the other half did not . Maybe they should update the wiring in the hotel. The only compensation they gave was that we could stay in our past checkout time. Just not a good stay at all. And it wasn’t cheap. With tax we paid 184 for the night. I would’ve expected much more than what we got.

2/10

Poor

01 Feb 2026

Jeanette

Check-in and special instructions
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out time is 11 AM
This property offers transfers from the cruise terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
This property allows guests 18 or over to check in with valid Id.

Why ask people to do this if you’re still denying them a room after it was paid in full. I had to stay on the airport 10 hours before my flight departed. Shame on you!

2/10

Poor

01 Feb 2026

nelson

The toilet didnt work, the microwave didnt work, there were a lot of roaches and many customers complaining about the property and canceling their stay

Business Self

4/10

Poor

01 Feb 2026

Linda

The rooms were pretty clean but a lot of patched up places like caulk over rust and mold in bathroom. The food place in the lobby was a nice touch.

Leisure Family

6/10

Pleasant

01 Feb 2026

ernest

When we checked in, the guy didnt talk very loud so you could hardly hear him. He then tols us there was a $16 a day parking fee on top of the room fee. he also said they used to do breakfast but not anymore. they have a small kitchen ans food truck. well the food truck wasnt open in 7 days and the tge little kitchen thing opened one time and that was it. the room itself is ok. nothing great. bed is not comfortable. tv ports dont work so you cant plug anything in to watch movies. i will definitely look for someplace nicer the next time.

Leisure Partner

8/10

Excellent

31 Jan 2026

William

Staff

2/10

Poor

31 Jan 2026

dragos

Very smelly and dirty room. Hallways were stinking

Business Self

4/10

Poor

31 Jan 2026

Vini

No place for two people to sit! Asked front desk for another chai, but was turned down. Had to sit on the bed and took turns in the one chair.
Don't book here if you want to have dinner close. Had to walk to Embassy Suites

Partner

6/10

Pleasant

31 Jan 2026

Kenneth

The staff was courteous and helpful when needed. However, the hotel is in dire need of a makeover. The room was way over priced. We were stranded at the Miami Airport and spent the prior night at the airport. Hotels were booked and we were desperate.

Leisure Partner

2/10

Poor

30 Jan 2026

Torey

Terrible all around rooms decor and had to pay for parking each night

Business_and_leisure Self

6/10

Pleasant

30 Jan 2026

roxina

The inn needs an upkeep

Leisure Self

6/10

Pleasant

30 Jan 2026

Ebony

Okay but dirty

2/10

Poor

28 Jan 2026

Ashtyn

The staff was friendly but that was the only positive thing about our experience at the red roof inn. The hotel was extremely dirty, the carpets were filthy and did not look like they had been vacuumed in weeks. It smelled damp and like cigarettes and dogs. The AC in the room was very loud. Overall an extremely unpleasant stay. I would avoid this place if at all possible.

Leisure Family_with_children

2/10

Poor

28 Jan 2026

Edward

The place smelled, and the power went out. When the ac did work it only work at max output so the room was uncomfortably cold

4/10

Poor

27 Jan 2026

Shaquanna

I was in building 2 on the 3rd fl. The entire 3rd floor smelled bad. It smelled like mold and pee. I was booked for two days. No one swept or moped the elevators. Nor did anyone vacuum the carpets in the hallway. When I woke up i felt so stuffy i felt like I was getting sick due to the mildew molding smell. I spent my days sitting outside on the dirty furniture on the unkept pool deck.... everything needs to be power washed

Leisure Family

2/10

Poor

27 Jan 2026

RONALD

Not sure if it's mold in the walls or what but I woke up stuffy & runny nose
Another woman had same thing. Out to dinner, fine, back in eoo., same thing

10/10

Exceptional

26 Jan 2026

Sue

We are allowed to check in around 12:10. The room is clean and the bed is comfortable.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Lynette

It was very busy as we had a big storm

Leisure Partner

10/10

Exceptional

25 Jan 2026

Franco

Check in was great. Staff excellent

2/10

Poor

25 Jan 2026

James

Dirty last resort never again

2/10

Poor

25 Jan 2026

Samuel

El aire acondicionado no sirve y hay cucharachas en el cuarto

2/10

Poor

25 Jan 2026

Christian

There was bed bugs in our room. When we told the front desk. The manager came to the room & said its not a big deal. Then we moved to the next room over, and we saw roaches at night. Because my father recently had a heart attack. It was not ideal for us to relocate him till it was time for our flight back to phoenix.

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Jasmine

The room service be alright it could be better

Leisure Family

2/10

Poor

25 Jan 2026

Dan

When we arrived we were told the credit card we used was denied but I hadn't paid for.the room yet. When I pointed this out they said it was your fault, they were no more rooms available and were extremely rude. While wondering where we were going to go at midnight several other guest complained about numerous things and were also treated horribly.

Leisure Family

10/10

Exceptional

24 Jan 2026

Kevin

Everything was great

10/10

Exceptional

24 Jan 2026

Marion

Perfect distance from the Miami airport and they have a shuttle to the cruise terminal location and accommodating staff.

Leisure

10/10

Exceptional

24 Jan 2026

Becky

Super clean room was nice. It was comfortable mechanic express how clean it was.

8/10

Excellent

24 Jan 2026

Amber

Had issues with the other hotel we booked and was thankfully able to get a room here last minute. Was able to check in early around 12. Room was as expected for a Red Roof Inn. Nothing spectacular but clean and AC worked well. Did have to pay almost $20 to park overnight so just beware of that if you plan to bring your own vehicle.

Leisure Family

10/10

Exceptional

24 Jan 2026

Mark

Very nice

2/10

Poor

24 Jan 2026

Dina.

Staff is nice . But the room is in really bad condition the ciling in the room in the bathroom is the smell of dampness for Privious lick and the the smell of dampness. I do not recommend

Business Partner

2/10

Poor

23 Jan 2026

marcelle

Unexpected charge over $50 to park in near-empty lot; maintenance level on par with budget hotels; flat pillows; VERY noisy - thin walls allow noise from all surrounding rooms and hallways; SLOW internet; toilet doesn't flush solids; poor water pressure in shower; lots of unwelcoming signs in lobby noting all the services this hotel does NOT do; room littered with pizza flyers every single day. For all the reasons noted above, this property is WAY overpriced. It is a budget level hotel trying to pretend it is an upscale property.

Business Self

6/10

Pleasant

22 Jan 2026

Sharlene

The hotel is dated and the hallways had strong odor of marijuana. The room was very basic, but clean. Staff was friendly and helpfull. This location is perfect for a quick overnight stay, but would not recommend for familes with children. Overall it was adequate for what I needed, which was a place for sleep for a few hours.

Business Family

6/10

Pleasant

22 Jan 2026

Mary Ann

Very cheap hotel

6/10

Pleasant

21 Jan 2026

John Paul

Parking costs extra which hurts the economy of the place. Attracts a lower income demography. Police in the lobby at one point. Sketchy types hanging out. Room was ok. Everything is extremely dated, on it's last legs. Hotel needs a full gut modernization/reno and I assume it's just existing in standby mode until then.

Leisure Family