Name: Hotel Cocoro Inn Asakusa Kuramae
Address: 4Chome 20 7 Kuramae, Tokyo, 111-0051, JP

10/10

Exceptional

08 May 2026

Sameera

Actually good

4/10

Poor

05 May 2026

Florisa

It’s accesible to the station, easy to find. The room is pretty decent in size. The room was a bit smelly and the linens are smelly too
Smells like molds all over.

Family_with_children

8/10

Excellent

21 Apr 2026

Phoebe

Clean room. Great location. Stayed on top floor. Very spacious. Balcony and roof access. Lift stopped two floors below. Not good with heavy luggage. Main staff member spoke no English. No cutlery. Comfortable beds. Only one bin bag provided. Had to ask for additional toilet paper. Overall, we enjoyed our stay.

Family_with_children

4/10

Poor

17 Apr 2026

Teresa

Room was small and smelled. Hair in the bed, dust all over the curtains, mold in the bathroom. The luggage services are to leave them in the lobby with everyone else's and no one to watch them (the person kept leaving and you had to ring a bell to get them to come back). Worth maybe half what we paid (not worth $200+ a night).

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

jocelyn

Propriété de la chambre etais bonneet asser d'espace pour tout le monde.

6/10

Pleasant

10 Mar 2026

William

In a single phrase: absolutely \"no frills\", but as a solo-traveler this place gets the job done. The location is excellent, but the bare-bones nature of the property makes it hard to rate it higher than 3 stars.

The best part about the room itself was the temperature control. Of the several other hotels I stayed at during my travels, this was the only one that let me dial it down / cool the room for extra comfortable sleeping--which gives it extra bonus points.

8/10

Excellent

04 Jan 2026

Jennifer

Overall happy with my stay

Leisure Family

4/10

Poor

28 Dec 2025

Yan

There was no elevator directly to our room. We had to take the stairs for 2 levels. Wouldn’t recommend it if you have big luggages.

Friends_and_family Family

2/10

Poor

28 Aug 2025

rizza

Air conditioning is

2/10

Poor

17 Jul 2025

Angie

Moldy, smells bad.

Leisure Family

8/10

Excellent

02 Jul 2025

Liam

Elevator was slow and lobby times were limited but other than that I enjoyed my stay

Leisure Friends

10/10

Exceptional

14 Apr 2025

Drew

The room and staff was very helpful.

Leisure Friends

8/10

Excellent

24 Mar 2025

Vernon

The only thing is that the other people staying at the hotel were loud but that is being nit picky, over all was ok nothing great, I slept well every night

Leisure Self

10/10

Exceptional

17 Mar 2025

Guillermo

Met expectations

8/10

Excellent

04 Nov 2024

Arlie

This accommodation was really good the only downside was the lift didn’t go all the way up to or room, it stopped two levels below and then we had to carry luggage and prams up two floors of stairs. Otherwise was good accommodation

Leisure Family_with_children

6/10

Pleasant

19 Aug 2024

Roberto

The staff was nice helped us with our check in times. Although, the property is not what you see in the pictures, it is older that that, bedsheets didn't smell like clean. No AC in common areas.

Leisure Family_with_children

8/10

Excellent

03 Aug 2024

Gabriel

The room was good and clean, which was a great surprise since as after making the reservation we read terrible reviews regarding cleanness.
The common areas seem a bit neglected and not so clean though.
The Kuramae area is nice, the hotel is close to the subway.

Business_and_leisure Family

2/10

Poor

29 Mar 2024

Michael

The guy is really nice and accomodating and the area was decent to walk, but for the love of god, don't stay here... Hair every where, bathroom, pillows, bed sheets, you name it. Second, we reserved a room with 2 beds (1 bed and one futon). We got one bed and thin pad for the floor with almost no room to put it. I should've trusted (and or read them) the other reviews before booking because for the money this place sucked. Pay extra and stay at a real hotel.

The photos of random glass building and stuff aren't actually part of the hotel. The photos make it look way nicer then it is. Oh, don't do the laundry, you'll pay for the detergent (that's fine I understand), then you'll pay for the drier which is 100yen per 30 minutes. We ran the drier for almost 4 hours and the clothes never dried. We had to pull everything out damp and walk to a laundry mat which honestly was cheaper, quicker and actually cleaned the clothes.

2/10

Poor

07 Feb 2024

Lian

DO NOT STAY HERE

The hotel gives you the room key via lockbox through a message with the lockbox code
There is no one at reception.
When I tried to check into the room, using the code and the key, the room was already lived in. There was hair in the sheets and on top of the sheets and used tissues in the room. There was hair in the bathroom and trash in the bathtub. It looked like someone was either still staying there or had just left and the room hadn't been cleaned.
I messaged and called the property and received no response. I called them using the bell at reception continuously with no response for 3 hours and no one came.
I ended up having to stay at a different hotel and when hotels.com finally reached out to them, they said nothing could be done and wouldn't even offer a refund. The room cannot be stayed in, it was disgusting.

Additionally the wifi code they give you does not work.

Friends_and_family Friends

2/10

Poor

26 Oct 2023

Jade

Super terrible and strongly not recommended to stay**

1. First shock, reception was nobody when we arrived. After getting help from nice japanese who stay around the are, The service guy who claimed himself as the owner came to welcome with bad attitude and excused himself that he informed how to check-in via message in the day we came. Seriously! Informed us while were flying!

2. The secound shocking, rooom was a super dirty and the picture advertisements in Expedia was contrasted in the reality. The towel had a lot of hairs and the toilet was dirty either.

3. The peak thirdly, Bad manner service guy! the last night staying, we were forced to leave from the living by the service guy from we met. His manner was so really bad and dare us to give 1 star feedback.I started complain him about service and the situation we met. He shown his aggressive react and told us to leave if we didnt like this place. After that, he called the police and accuse us to the police that we were attacked him.

Finally, we got a nightmares here and this place ruin our trip in Tokyo. We have been travelling for more than 10 times and never seen this terrible experiences with hotel in Japan. I wrote a comment so long for warnning the travellers do not book hotel if you dont wanna get such a bad experinces like us.
Goddam Cocoro Inn. Never be back forever!

2/10

Poor

13 Sep 2023

Masahito

The room was smelling bad because of animal odors. Higher level access needed climbing up unsafe stairs additional to elevators, which was totally unfit to small child and a family stay.

Leisure Family

8/10

Excellent

17 Jul 2021

Verified traveler

I appreciated the pet friendly room! It was also very spacious.

Business_and_leisure Pet

6/10

Pleasant

06 Jul 2026

ありさ

部屋によっては冷蔵庫やテレビがなかったりするので確認してください。
地下に洗濯機と乾燥機ありましたが
乾燥機が故障していて乾かなかったので返金してもらい、近くのコインランドリーに行きました。

Friends

8/10

Excellent

23 May 2026

kei

シンプルな作りで素泊まりに最適
遅くなっても大丈夫。
人目を気にせず利用できる。

Self

6/10

Pleasant

12 May 2026

PAVEL

Muy pequeño sin servicio de limpieza

Partner

8/10

Excellent

26 Apr 2026

motoki

対応が悪いとか書かれていましたが事前支払いならそのまま部屋のドアで鍵を開けれる案内メールが貰え　特に不満はありません。ベットのシーツが欲しかったですが値段は安かったので文句ありません。テレビも経費節約と考えれば無くても良いかと。

Self

4/10

Poor

24 Mar 2026

Linda

Sentralt, lite og slitent.

10/10

Exceptional

07 Feb 2026

MOONJOON

객실상황좋았어요.
주변 교통도 편하고 다음에도 가려합니다

6/10

Pleasant

04 Feb 2026

良夫

清潔。部屋にポットが欲しい

2/10

Poor

01 Feb 2026

mitsuyasu

口コミは必ずしっかり読んで、覚悟してから予約した方がいいです。私も皆さんの口コミをきちんと読んでいれば、絶対に予約しなかったと思います。正直、ものすごく後悔しています。

まず、タオルが本当に臭いです。シャワー後にそのタオルで顔を拭いた瞬間、最悪でした…。

さらに、ベッドも臭く、前の人の体臭が残っていました。シーツを交換していないのでは？と思ってしまうレベルで、とても不快でした。

また、シャワー後は湿気のせいか部屋が異常に臭くなり、息が詰まるような感覚でした。私は窓を全開にして換気し、なんとか対応しましたが、アレルギーなどがある方は特に注意が必要だと思います。

電話対応も驚くほど感じが悪く、電話しただけで「ここはダメだ」と分かると思います。

これまでいろいろな宿に泊まってきましたが、ここが今までで一番ひどかったです。

4/10

Poor

24 Jan 2026

MIJUNG

위치나 직원은 좋았음. 그러나 직원이 상주하고 있지 않음. 벨을 눌러야 오고. 그래도 빠르게는 오심. 수건에서 냄새가 나고, 컨디션이 매우 열악함. 7,8츠은 계단임.
그래도 용하신다면 참고.

6/10

Pleasant

21 Jan 2026

ひさし

小さい冷蔵庫はあっても良いかと。
フェイスタオルが欲しかったです。
お風呂の水を抜くと床から排水が逆流して来て、トイレの所まで床が水浸しになり排水溝ので汚れも出て来て匂いもしました。

Business

2/10

Poor

31 Dec 2025

Cosimo

Wir hatten kein Hotel Gefühl. Das große Bett war nicht mehr in Ordnung und die Matratze war durchgelegen. Das Bad war sehr klein und auf der Toiletten Brille war eine gummiartige Abdeckung die das Gefühl gab, dass es weniger sauber war. Die Wände waren dreckig. Statt klassische weiße hotel Handtücher waren es gemischt verblasste farbige Handtücher, die das Gefühl gaben ich würde bei einem Freund übernachten. Um 16 Uhr ga es keine Ansprechperson mehr in der Rezeption. Handtücher werden nur alle zwei Tage ausgewechselt. Falls man eins mehr braucht, muss man eine extra Gebühr zahlen. Wir haben keine Nacht dort verbracht, weil wir nicht das Gefühl von Sauberkeit und Sicherheit hatten.
Wir haben uns direkt ein anderes Hotel gebucht und sind dorthin gegangen. Auf eine Erstattungsanfrage aus Kulanz kam ein einfaches Nein. Und nach der zweiten Nachricht kam keine Antwort mehr von denen.
Insgesamt war der Eindruck ich übernachte bei einem Teenager Freund statt im Hotel.

Leisure Partner

8/10

Excellent

26 Dec 2025

Miki

良かった

Business

2/10

Poor

09 Dec 2025

SHO

汚い

Leisure Self

8/10

Excellent

06 Dec 2025

MingHui

兩天換一次毛巾，住宿期間不打掃房間

Self

6/10

Pleasant

25 Nov 2025

アキヒト

２泊したのですが、タオル交換があるか無いか解らなかったので、タオル交換があると良いと思います。

Leisure Partner

6/10

Pleasant

17 Oct 2025

kei

まあまあ

Leisure Family

4/10

Poor

06 Oct 2025

Arnaud

Moisissure dans la salle de bain, personnel peu accueillant et pas souriant! Ascenseur qui va seulement jusqu’au 6eme étage… on a une chambre au 7eme… nous avions beaucoup de valise à descendre et à monter à pied sans oublier qu’on étais avec un bébé d’un an… c’était très éprouvant chaque jour… je déconseille l’hôtel pour les famille avec des bébés.

Leisure Family_with_children

8/10

Excellent

26 Aug 2025

ひとみ

ペットと泊まれるホテルを探していたのでここに決めました。駐車場も周りにあり、駅も近くにあって便利だと感じました。またペットを連れて行くときには、ぜひ利用したいと思います。

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Lichen

性價比高