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Sakura Cross Hotel Ueno Okachimachi

Tokyo · Japan

2 10 12 KojimaView location

9.0/10Excellent192 Reviews
Cleanliness9.4/109.4
Service8.6/108.6
Comfort9.0/109.0
Condition9.0/109.0
Neighborhood8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sakura Cross Hotel Ueno Okachimachi

A stay at Sakura Cross Hotel Ueno Okachimachi places you in the heart of Tokyo, within a 15-minute walk of Akihabara Electric Town and Ameya-YokochÅ . This hotel is 0. 9 mi (1. 5 km) from Ueno Onshi Park and 1. 4 mi (2. 2 km) from SensÅ -ji Temple.

Make yourself at home in one of the 10 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.

Read more about this hotelShow less

With a stay at Sakura Cross Hotel Ueno Okachimachi, you'll be centrally located in Tokyo, within a 5-minute drive of Ueno Park and Sensoji Temple. This hotel is 1.9 mi (3.1 km) from Tokyo Skytree and 2 mi (3.3 km) from Tokyo Dome.

Make yourself at home in one of the 10 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include desks and electric kettles. null

Popular amenities

Free WiFi
Non-smoking

Check-in and check-out

Check-in from 4:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators No front desk Guests will receive an email with special check-in instructions Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Contactless check-out is available.
  • Special Instructions
    There is no front desk at this property. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    Korean

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Kitchen Town 1 km / 0.6 mi
Ameyoko Shopping District 1.1 km / 0.7 mi
Akihabara Electric Town 1.2 km / 0.8 mi
Ueno Park 1.3 km / 0.8 mi
Sumida River 1.4 km / 0.9 mi
Ueno Zoo 1.6 km / 1 mi
Kaminarimon Gate 1.8 km / 1.1 mi
Kanda Shrine 1.9 km / 1.2 mi
Ryogoku Kokugikan 2 km / 1.2 mi
Sensoji Temple 2 km / 1.3 mi
Asakusa Shrine 2.1 km / 1.3 mi
University of Tokyo 2.2 km / 1.3 mi
Tokyo National Museum 2.2 km / 1.3 mi
Yoshiwara Shrine 2.7 km / 1.7 mi
Tokyo Skytree 3 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 10
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE NON SMOKINGFAMILY ROOM • DELUXE NON SMOKINGFAM.DX-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    FAMILY ROOM DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE TWO DOUBLE BEDSFAMILY ROOM • DELUXE TWO DOUBLE BEDSFAM.2D-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    FAMILY ROOM DELUXE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    TRIPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM NON SMOKINGFAMILY ROOM • NON SMOKINGFAM.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sakura Cross Hotel Ueno Okachimachi

    FAMILY ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sakura Cross Hotel Ueno Okachimachi

9.0
Excellent
192 Reviews
Cleanliness
9.4 /10
Service
8.6 /10
Comfort
9.0 /10
Condition
9.0 /10
Neighborhood
8.8 /10
Amenities
8.8 /10
75 reviews shown
10/10
Exceptional
09 Jul 2026
Inkyu
⭐⭐⭐⭐⭐

We had a wonderful stay at Sakura Cross Hotel Okachimachi.

The location was excellent, with the station just a short walk away, making it very convenient to travel around Tokyo.

A special thank you to the staff member, Go, who was incredibly kind, welcoming, and helpful throughout our stay. His excellent service made our trip even more enjoyable.

The hotel was clean, comfortable, and in a great location. We would definitely stay here again and highly recommend it to anyone visiting Tokyo.
Family_with_children
10/10
Exceptional
07 Jun 2026
Vanessa Visaya
The hotel is very nice and clean and in a quiet neighborhood. The staff are all friendly and accomodating, one of them speak english and the the rest use google translate which is helpful. Aoi even help us bring our luggage on 4th floor. Every 2nd day they supply us new towel and collect our garbage. The hotel is close To train station and 7-11 and theres a restaurants close by (Sukiya) must try ☺️😋. I would definitely come back to Sakura and stay again. Arigato gozaimasu Sakura Cross Hotel
Family_with_children
8/10
Excellent
01 Jun 2026
Elisabeth
Pros: great staff, close to children park, quiet local neighbourhood, family room has bunk beds. Cons: no pajamas or amenities provided, slightly out of the way from major attractions, no lift
Family_with_children
10/10
Exceptional
30 Mar 2026
Anderson
A was a good hotel a little to small for family of 3 people
10/10
Exceptional
21 Mar 2026
Victoria
Stayed two nights. Lots of bed space. Comfortable. Aircon unit seemed a bit loud. Close to station. Shower was great.
10/10
Exceptional
17 Mar 2026
William
A comfortable, functional, and simple hotel with ample beds for larger parties (one of many reasons to pick Sakura Crossing this trip)

Shower head was good and powerful, toilet was clean and comfortable. We find the bed situation to be very good (our kids slept well, wife and I got enough rest)

I didn’t need to contact any staff members, checking and checkout was self-explanatory and direct. Wish there were elevators, we managed well so far but if a limited mobility individual, not capable to navigate narrow stairs with weight, this is not your hotel.

I love the location, calm neighborhood with easy metro access. Also convenient for stores, restaurants, etc.

I will highly recommend it for someone looking a good deal, with several beds, while staying in Tokyo!
Friends_and_family Family
8/10
Excellent
07 Mar 2026
Pamela
The room we had was big and spacious. Separated shower and toilet was nice and handy. Walking distance to the train stations, convenience stores, restaurants, and supermarket.
10/10
Exceptional
14 Feb 2026
Carla
Location was great and the staff was very attentive and kind. Will definitely consider this place if we go back. Thank you for the service
Leisure Family_with_children
10/10
Exceptional
17 Jan 2026
Rigoberto
Everything was great! Nice clean room definitely recommend 👌
10/10
Exceptional
14 Jan 2026
Vincent
Relatively excellent, be mindful of the clearly stated short xomings though.
Leisure Family
10/10
Exceptional
06 Jan 2026
Ira
Clean room, great staff - family room with bunk beds was surprisingly roomy for 4 adults. The space is well laid out and even had a table to eat on. Location close to 7-11 and train station and about 15 min walk to busy shopping area. Wish they had an elevator but staff helped us bring large luggage.
8/10
Excellent
30 Dec 2025
Pavel
Room and facilities was good
For 7 people a little tight but very manageable
Leisure Family
10/10
Exceptional
23 Dec 2025
Maritza
Our room was very clean and although small it did accommodate 5 people with 2 queen size beds and a twin bunkbeds. The a/c was great in maintaining the space cold. The shower pressure was also great with really hot water. It was a very easy process to check in and out. I will advise that there is NO elevator and our room was on the 5th floor. Carrying full size luggage and carryons 5 flights is definitely a workout that we did not consider beforehand. I will say that the attendants were extremely helpful and kind as they offered to help us with our luggage.
Friends_and_family Family
10/10
Exceptional
10 Dec 2025
Melanie
The rooms were clean and neat, and the beds and pillows were comfortable. Our family of 4 stayed there comfortably. The subway line was very close and the area was clean and quiet. Our kids played at the children's park directly across from the hotel, which was very clean and nice. Highly recommend this property.
Leisure Family_with_children
10/10
Exceptional
06 Dec 2025
Keith Magpantay
Clean rooms
Leisure Family
10/10
Exceptional
28 Nov 2025
Thomas
Room was very spacious ! Specially for Tokyo , really nice room and clean and great location ! Definitely a recommendation for all travelers, specially for a family trip .
Leisure Family_with_children
8/10
Excellent
19 Nov 2025
Michelle
This hotel was humbling, because after walking all day walking up another 4 flights of stairs will definitely work you. Love how the train station, 7-11, laundry mat was so close by. The staff was friendly. Would recommend for small families!
Leisure Family
10/10
Exceptional
09 Oct 2025
Daniel
Perfect for a trip to Japan as a tourist.
Leisure Family
10/10
Exceptional
29 Sep 2025
Fadi
Really happy with this place. Great for families with a family friendly and safe park across the road. The staff were beautiful and extremely amenable and the facilities were as described. Right near a train station, convenience stores, grocery store and great coffee. Loved it.
Leisure Family_with_children
10/10
Exceptional
22 Sep 2025
Kush
Very nice stay
Leisure Self
8/10
Excellent
17 Sep 2025
Reinaliza
It's a quiet neighborhood and close to trains.
10/10
Exceptional
27 Aug 2025
Alina Sha Sha
Clean and convenient
Leisure
10/10
Exceptional
20 Aug 2025
Verified traveler
It honestly went really well, the room was bigger than expected and the staff was very sweet, helped carry my luggage. The beds were comfortable including the futon. They provided amenities and I was very happy to see the toilet and shower in separate areas. They responded well to our request of wanting an extend stay and I honestly would come back. I do however wish the stairs were a bit more clean leading up to our hotel room and that the comforters were a bit cleaner. Overall a wonderful stay nonetheless and would recommend this place to others. The station isn’t very far either and there are many convenience stores by. Keep in mind there is no elevator provided! Thank you to the hotel for helping us when needed and for a great stay.
Friends_and_family Friends
10/10
Exceptional
25 Jul 2025
Linh
Great location. Quaint little street, but close to multiple stations and street food. The room is very small, but we made it work. Check in was super easy. I highly recommend this place.
6/10
Pleasant
12 Jul 2025
Susan
Cea
10/10
Exceptional
12 Jul 2025
Javier
Nice hotel, just few minutes from metro station very convenient, quite neighborhood, we stayed 4 days going back just to sleep :)
Leisure Family
10/10
Exceptional
07 Jul 2025
Raquelyn
Safety and cleanliness.
Leisure Family
10/10
Exceptional
01 Jul 2025
Eric
Good location and clean, with refrigerator. There is not a lot of space, so families should not plan to do much in room besides sleeping, using the bathroom, and perhaps TV/games on the beds.
Leisure Family
10/10
Exceptional
30 Jun 2025
Adrian
Great design
Leisure Family
8/10
Excellent
30 Jun 2025
Shakira
Rooms were spacious and really comfortable. Bathroom was nice and well appointed. The location was ok. A short walk to the subway but the lines that serviced it didn’t really go anywhere of interest. To get to the Ginza line which was a great connector, it was around a 17 min walk. Ueno area was also around a 20 min walk and it’s a lovely area. Check in was horrid. Small lobby with no AC. Took us around half hour to check in and there is no elevator so we had to lug our bags up 2 flights of stairs - but they were not long so it wasn’t too bad. Due to location, I’m not sure I’d stay here again, but the room itself was spacious, modern and really comfortable for my family of 4.
Leisure Family
10/10
Exceptional
20 Jun 2025
katrina roberta
It was accessible
10/10
Exceptional
16 Jun 2025
Meseret
The staff G-O is kind, polite and accommodating. He help us in keeping our luggage while the room gets ready even though they don’t have a space for it. When we came back he already put all 7 luggage’s in the room using stairs on 5th floor. He went above and beyond. I would recommend this hotel. It is clean and comfortable bed.
Leisure Family
10/10
Exceptional
31 May 2025
margaret
Seven family members traveling together and all able to stay in the same room. That was wonderful.
Leisure Family
8/10
Excellent
20 Apr 2025
Benny
Close to station and parks, quiet and clean
Leisure Friends
8/10
Excellent
18 Apr 2025
Juan
It was a quite area not to far from akihabara
Leisure Family
10/10
Exceptional
09 Apr 2025
Sarah
This was perfect for our family of 5, plenty of space and great location for a quiet night but accessible transport and convenience stores.
Leisure Family
10/10
Exceptional
01 Apr 2025
Margaret

Excellent Hotel for good price

Check in and check out from the hotel was incredibly easy. It was located in an excellent spot, super close walk to Shin-Okachimachi station or a bit of a longer walk to Okachimachi. The staff were incredibly polite, and the room was clean and comfortable! We really enjoyed staying here for our honeymoon! Good price for a good stay.
Partner
10/10
Exceptional
26 Mar 2025
Tania
Great hotel and great location.
Family
10/10
Exceptional
22 Mar 2025
Wai Ping
Convenient access to train, just 3-5 min walk, but about 12 min walk to JR line if you need to take that line. Save and quiet residential neighborhood. Adjacent park to the hotel is under construction. Amenities included kettle, mugs, shampoo, conditioner, body wash, towels, dryer, disposable slippers, shoe horn. No laundry on site, but the neighborhood has a few within 5-10min away. Staff always on site in the morning if you need anything and very friendly. Room cleaning appeared to be aboit every 3 days but we declined it and just asked for towels or toilet paper when needed during our 7 night stay. There wasn't any tea at the tea station. Sufficient hangers (5) just for our coats to be hung on the wall. No closet. Sufficiently clean and confortable foe our stay. There were no elevators, but not an issue for us as we were a family of 4 on the ground floor. We borrowed umbrellas from stay when needed.
10/10
Exceptional
22 Mar 2025
Gayshanette Cara
I was happy that we got the first floor. Since i have a toddler with me traveling. Staff came every another to take trash and left fresh towels. Room 101 had lot of space. 711 and train station was 1min walk. The park wasn't open since it was under construction.
Leisure Family_with_children
2/10
Poor
10 Mar 2025
Verified traveler

No consideration hotel, has no elevator too.

I know that there is no refund, but I talked to hotels.com, and they said they would gladly refund me if this hotel agreed. Sadly, their manager is did not consider our request. I told them that my purpose in going to Japan was to bring my daughter there, but sadly, my daughter became sick and could not travel. They did not give me even a partial refund or any other solution. I gave them a month notice.
Friends_and_family Family
10/10
Exceptional
31 Dec 2024
Isaac
Exceeded our expectations, which is important to note, as there is no lift, plenty of stairs to haul your luggage up, no luggage storage or forwarding options and an automated check-in process that relies on receiving a code to check-in a day or two before. Knowing and expecting all this beforehand, you can plan accordingly and it’s no problem at all.

The room was clean, functional and very comfortable. Rubbish removed daily and fresh towels provided.

It’s a great area that is quiet but very convenient and right near a station and 7 Eleven. Excellent location actually once you get to know the area a bit.
Leisure Family
2/10
Poor
29 Dec 2024
Frances

Horrible

I could never get the help needed and was unable to stay. After staying outside in the cold attempting to receive the code I had to find another hotel. Called hotels.com and the hotel refuse to send the info needed so we can get the code to stay. Every day I checked and they still could not provide the website so nor even come and meet me to help me.

Only communication was through message and was still unable to help me provide information to receive the code to check in.
Friends_and_family Family
10/10
Exceptional
08 Nov 2024
Linda
Safe area and nice rooms with all we needed. I read that there was no housekeeping but they came and took our trash away and gave us new towels. It was simple and no fuss.
Leisure Family
10/10
Exceptional
17 Sep 2024
Dustin
Great room with comfy beds ... no elevator at all though so keep that in mind.
Leisure Family
8/10
Excellent
07 Sep 2024
Ta
The room was nice.
6/10
Pleasant
10 Aug 2024
Alex

Pros and cons

We liked the room and the location. It is close to the metro and to a few useful shops. The kids loved the park and bunk beds.

Self check in was a pain as the code was buried deep in old emails and then resent after we'd arrived. We didn't see anyone on reception in 5 days and the front door is always unlocked. Even though Japan is safe this felt a little odd. We also found that our door wasn't properly latched after a towel chance one day.
Friends_and_family Family
10/10
Exceptional
01 Aug 2024
frank
Nice hotel. Beautiful interior design. The only thing that it doesn’t have the elevator. The good thing is the price is much less compared to other hotels near by.
Friends_and_family Family
10/10
Exceptional
29 Jul 2024
patrick
The place is clean and the shower and toilet are separate so that’s convenient since there were 6 of us. The staff is very nice and they store our luggage and put it in our room. We will definitely stay here again. Close to train station, only 5 mins walk to the station.
Leisure
10/10
Exceptional
13 Jul 2024
Caroline
Excellent for families
Leisure Family
8/10
Excellent
10 Jul 2024
Richard
This was a really nice option for staying in the area. The neighbourhood is relatively central but quiet, low-rise, with many young kids and families which is an appealing side to the city you might not get from a bigger tourist hotel in other neighbourhoods. Easy to access (no staff on site but automatic check in etc was straightforward). Note you are really just renting a bed and a bathroom, clean and comfortable, but there was very little space in the room for anything else, including eg a chair, a table etc.
Leisure Partner
10/10
Exceptional
30 Jun 2024
sunil
Property is clean, walkable to station. No elevator.
Leisure Family_with_children
10/10
Exceptional
15 Jun 2024
Hawi
Very clean and convenient.
Business_and_leisure Family
6/10
Pleasant
13 Dec 2023
hua
In general, it is fine
8/10
Excellent
14 Feb 2020
Verified traveler
The space and decore in this property is great, our family loved it. If you are allocated a room for 4 people, be prepared to walk up 5 flights of stairs. There is a humming noise that drones on throughout the night. If you are a light sleeper, you are likely to be affected. This hotel does not have a washing machine. It has a jug but no complimentary tea or coffee.
Leisure Family
4/10
Poor
24 Jan 2020
Abdullah

Sakura Cross!

Checking in was a nightmare. Reached in the middle of the night and had to self check in as there is no staff available at night. Hotels.com booking reference was not acceptable. Then managed to find another reference that was emailed by the hotel. The lobby is virtually non existent. Too congested a place. The high tech bathroom gadgets had no English instruction, everything in Japanese. Was not happy at all.
Friends_and_family Family
6/10
Pleasant
20 Jan 2020
Verified traveler
Hotel staff work without service mind.We have big 4 luggage, arrive at the hotel about 2 pm. staff said \"check-in time is 4 pm. Can't keep the luggage here. Especially if i want check-in before 4 pm. I have to pay 4000 Yen. So bad. And my room is the 5th floor. me and friends must carry the lugage go to the room without elevater.4 lugage, 15-20 kilogram / lugage.
Family_with_children
10/10
Exceptional
19 Dec 2019
Gertrude
Great hotel, newly remodeled, very clean. Guest needs to retrieve message for reservation confirmation number before arrival and it is self check in, no staff. Property has 5 floors and no elevator.
Friends_and_family Friends
10/10
Exceptional
18 Oct 2019
Stephen
A cleaner place would be hard to find, we all enjoyed our stay even if there was a typhoon!!!
Family
10/10
Exceptional
02 Jul 2026
Gustav
Great staff and clean rooms, close to a subway station as well
Friends_and_family Friends
8/10
Excellent
16 Jun 2026
ナナ
とても綺麗なお部屋でゆっくり寛ぐことができました。
5階までの階段は心配でしたが2歳児も半分くらいは自分で上がってくれて、階段幅も広く良かったです。
駐車場も近くのパーキングに停めることができ、1晩で300円だったのは嬉しかったです。
冷蔵庫だけはMAXにしても冷えが悪かったのでそこの改善だけお願いしたいです。
また利用したいと思います！
Family_with_children
10/10
Exceptional
25 May 2026
John
It was a very simple plain room in Tokyo. Not middle but10min away from everything so not bad and was quiet. For the price it was great.
Friends_and_family Friends
10/10
Exceptional
03 May 2026
Matheus
Simples mas excelente para o que se propõe.
Friends_and_family Family
10/10
Exceptional
13 Apr 2026
Isaac
Todo excelente la atención la habitación la llegada todo muy bien. El chico de la recepción nos ayudó en todo.
Family_with_children
4/10
Poor
10 Apr 2026
Ananta
It's a small hotel with no elevator, so you have to carry your luggage up to the 4th floor. The room is a bit stuffy because there are few windows, but the beds are comfortable and sufficient for 5 people.
Friends_and_family Family
8/10
Excellent
29 Mar 2026
みま
お部屋は清潔でした！
スタッフさんも丁寧に対応してくれました
10/10
Exceptional
18 Mar 2026
Eita
とてもきれいでした
10/10
Exceptional
06 Mar 2026
Mariakezia
Super
10/10
Exceptional
28 Feb 2026
キヨシ
スタッフの対応が良かった👍
ベットが大きく使いやすかった👍
駅近でスーパーも近いから便利やった👍
Family_with_children
10/10
Exceptional
19 Feb 2026
Lihan
這次預定4人房型，但可以住到8人，空間很大。
但離上野車站還是有一段距離，步行約15分鐘，會建議搭地鐵或搭uber
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
chien hung
Very comfortable!
Friends_and_family Family
6/10
Pleasant
21 Dec 2025
JUNSEOK
도쿄이다 보니, 숙소의 크기가 많이 아쉬운 부분은 있으나 깨끗하고 난방도 잘 되어 괜찮았습니다.
Friends_and_family Family
8/10
Excellent
17 Nov 2025
Sugiyama
部屋が広い
Leisure Friends
10/10
Exceptional
07 Nov 2025
yoshimi
今回7人でお世話になりました。チェックイン、チェックアウト
はタブレットで簡単に出来、お部屋は広く快適でした。

歩いて数分の所にコンビニ、駅があり、コインパーキングもありとても便利だと思いました。

二段ベッドの上段は若い子や子供には楽しいスペースになると思いますが、流石に還暦を過ぎた私たちには、ハシゴが太く掴みにくい、手すりも無いので垂直移動に自信がない為、上段のマット、寝具を下に下ろして使わせて頂きました。

後片付けのスタッフさんにはご迷惑を掛けたと思いますが、同じ目線で楽しく過ごす事が出来ました。

Leisure Friends
10/10
Exceptional
04 Nov 2025
Francesca
La camera era enorme ci stavano almeno 8/10 persone a dormire, noi eravamo in 4. La pulizia della stanza non viene fatta quotidianamente mentre gli spazi comuni non erano impeccabili ma titto sommato abbastanza bene. Stavano facendo dei lavori nella strada davanti questo puo aver influito? La posizione è ottima per i trasporti. Ottimo per famiglie. L'hotel manda troppi messaggi.
Leisure Family

Location & surroundings

Sakura Cross Hotel Ueno Okachimachi
2 10 12 Kojima, Tokyo, Japan

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Sakura Cross Hotel Ueno Okachimachi

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