Name: Minn Ueno
Address: Higashiueno 1-19-5, Tokyo, 110-0015, JP

8/10

Excellent

22 Jul 2026

Marie

Good location , virtual assistant a little difficult , but otherwise great all around air in lobby was amazing

Family

10/10

Exceptional

20 Jul 2026

Aditya

the room itself was as advertised, and honestly a little better than expected at the same time. for the location, price, and amenities, i think the MINN is one of the best options if you can afford it.

Friends

10/10

Exceptional

19 Jul 2026

Arun

Customer service and cleanliness

Family_with_children

10/10

Exceptional

15 Jul 2026

Robert

Clean room. Staff is friendly.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Michelle

Room was spacious and clean except for the toilet spray had dirt from previous guests.

Towels were not changed daily and it is difficult to try up used towels as the bathroom doesn't have sunlight.

The check in was convenient except for the requirement of getting a code was not specified during the booking.

Overall, with the location and the hotel condition, it was a very good stay!

2/10

Poor

10 Jul 2026

Joyce

Disappointed with the lack of flexibility to change dates even with almost 2 months notice

6/10

Pleasant

06 Jul 2026

Gazala

Very minimal human interaction, close to train stations

6/10

Pleasant

29 Jun 2026

Alexander

The location was close to the subway station, the surrounding area offers good dining options. The hotel reception was inefficient, we would expect front desk staff proficient in English. Breakfast was mediocre to say at least, not worth paying extra for that. Room service is not available during a short stay

Family_with_children

8/10

Excellent

27 Jun 2026

Lilian

Great for big families and in a great central location. I would definitely come here again. Laundry facility was good, staff when we saw them were really nice, no loud noises, many families coming in and out. Air conditioning was nice.

Family_with_children

10/10

Exceptional

19 Jun 2026

andre

Amazing location.

Family

10/10

Exceptional

13 Jun 2026

RON

Hard to check-in, especially after hours. Having someone in the front desk would help. Overall stay was pleasant. Location is great. Would also be great to have a luggage delivery service available.

10/10

Exceptional

06 Jun 2026

Julia

Excellent place to stay. Very convenient to train stations and the skyline to return to Narita airport. The room itself has plenty of space for a family of four. Staff were very helpful, with a smooth check in/out process. We really enjoyed our stay here.

Family_with_children

4/10

Poor

31 May 2026

Qing

No front desk staff, no toothbrush and toothpaste and no other small accessories. Breakfast was too simple and poor compared to others for this price.

Family_with_children

6/10

Pleasant

28 May 2026

Ivy

No one was at the front desk at most times. Had to go knock on the staff door otherwise you had a wait till they decide to come out. The carpet in the room smelled.

Family

10/10

Exceptional

27 May 2026

Soyun

Minn Ueno was great for our first trip tobTokyo, 3 stops from Narita Int airport via Skyliner abt 45min, metro nearby and many eateries and shopping places. Room was spacious for our family of 5, bunk beds had plenty of room above the head, refrigerator was a plus even though we did not cook at all and did not use the stove. There were 4 washers and dryers but always occupied at night and early morning. ( everyone doing laundry before checking out)

Family

10/10

Exceptional

16 May 2026

Ryan

Good location and good size room. Liked the shower.

Family_with_children

10/10

Exceptional

09 May 2026

Aleca

Great

Friends

8/10

Excellent

29 Apr 2026

Michael

Location was great. About a 10 minute walk from the shinkansen and centrally located to multiple JR lines within 10 minutes as well. Easy walking distance to Ueno, Ueno Park, Akihabara, and Asakusa. Hotel was clean and check in was simple since we did the pre-check in online. The room was clean and a great size for a family of four. Four beds, a sitting area, ample closet space, and a small kitchen all came in handy. As did the laundry in the lobby. Only downside was the beds were SUPER firm. Very uncomfortable for a side sleeper. Also, the pillows literally felt like they had wood chips in them and were also way too firm. Was teetering between a 3 and a 4 since the sleeping discomfort was so impactful to our four nights.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Emmanuella

It was such a lovely hotel, clean and modern. Automated check in which was easy, but very friendly and helpful staff onsite so you never felt like no one was there. Great convenient location. We really enjoyed our stay!

Family

10/10

Exceptional

16 Apr 2026

Shawna

The hotel was in a great location, was clean, and we had plenty of space in a room with bunk beds (two twin up and two larger beds down). The beds and pillows were comfortable. I would stay here again!

Family

10/10

Exceptional

08 Apr 2026

karen

Check in: things are harder when youre exhausted! When i called for a question the remote person didnt have a clue. I subsequently used contactless reception at my next hotel and they did it much better! They could easily simplify the process and take away the stress. Its not like this hasnt been mentioned in previous reviews.

Accommodation. Its small and theyve done a great job of making the best of the space. It waa everything we needed.

Laundry was great.

Shower and toiletries great.

Location fantastic!!

Very clean.

Absolutely would recommend, just let themselves down with the check in.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Cybele

The apartment was modern and extremely clean, super convenient to have a refrigerator in the room. Location was superb - although in the middle of the city, it is on a side street where it was very quiet, and a 5 minute walk from Ueno Park subway stop. Check-in and check-out was automated using QR codes so we did not meet staff (we had no issues/reason to call them). Highly recommend!

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

nelanie

Clean room

Family

10/10

Exceptional

26 Mar 2026

Sarah

Large room and plenty of amenities. Very easy check in and check out.

Family

8/10

Excellent

19 Mar 2026

Clarissa

While the hotel was nice and the area good, there was no one at the front desk which made checkin and dealing with items very difficult. There was a virtual agent that you interacted with on your screen which added unnecessary friction in dealing with items - like shipping luggage or dealing with room issues. Seemed like low value service.

Family_with_children

10/10

Exceptional

15 Mar 2026

Henrieta Celeste

The room is big enough for a family of four. We have plenty of space available, even with our 10 pieces of luggage. Everything is close by. Conbini is next street; the train station is less than a 5-min walk, the shopping market is just 7 mins, and Ueno Park is so close—a lot of restaurants in the area. I would definitely recommend this hotel.

Family_with_children

8/10

Excellent

12 Mar 2026

Helen

The room is clean and very spacious for Japanese hotel. We are on a family trip and had good rest in the hotel. However, this hotel relies heavily on LINE/face call when you wish to connect with the front desk. This might be an inconvenient for some guests. The luggage store area is very very small and when it’s full you just leave it in the lobby. I understand the hotel is not responsible for our personal belongs, but can at least provide a rope and lock to tide the luggages together when leaving it in lobby, better than just leaving there. The hotel staff is pretty arrogant about it when I mentioned that I will leave a comment about that. Otherwise, this hotel is not bad. Location is good.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

shruthi

clean room,

10/10

Exceptional

15 Feb 2026

Dawn

It was a wonderful experience. Beautiful hotel and great location.

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Chia-Pei

很新的旅店房間乾淨新穎
需自助check in 和 check out
沒有提供牙膏牙刷如需要需自費日幣200/份購買

8/10

Excellent

21 Jan 2026

Julia

The breakfast felt more like lunch, pizza pockets and ham and cheese sandwiches. If I would have known the selection I would have not paid for the breakfast, we ended up at family mart or 7/11 each morning. The room was clean at the beginning and was supposed to be cleaned on our 4th day but it never was which was very disappointing. The hotel itself was great, room was spacious and all laid out, beds were comfortable, amenities were good - luggage storage, vending machine, laundry, dishes in the room, bath products. Ubers were only a minute or 2 away which made it very easy to get around. Also super close to a ton of great restaurants and the train station. 30 min from Disney. Over all would definitely recommend for a family and would stay again.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Simon

Food options for families with 2+ kids, close to transport and Ueno food options. Room could do with a toaster for making breakfasts

Leisure Family

10/10

Exceptional

03 Jan 2026

Engy

Very spacious room with all the amenities you might think of!

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Nicholas

Spacious rooms for Japan that could sleep 6.

Leisure Family

10/10

Exceptional

08 Dec 2025

John

Overall very nice place! Room for 5 of us here. Small but manageable. Quiet and safe. Nice staff. Had washers for us. Close to restaurants. Would stay again. But need to add cable television for us foreigners.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Richard

It was local to 7-Eleven and many other restaurants. It was quiet and clean. Great location.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Mandy

Very clean and spacious room. Every you need is there. Smooth check in and out. Location excellent minutes walk to metro/JR lots of food options close by.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

SUKWON

넓고 좋았어요 위치도 좋구요~

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Saul

Family of 5 stayed here with the bunk beds and the kids loved. Was a great experience and the laundry in the first floor is convenient. Thank you

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Christie

The rooms were spacious and had all the necessities we needed. The location was great! Close to metro, stores and restaurants.

Leisure Family

8/10

Excellent

27 Oct 2025

Jessica

Clean

10/10

Exceptional

17 Oct 2025

Steve

Excellent property, facilities and location.
Sometimes difficult to get hold of staff on the property.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Hoa

Great room layout that suited our family. Clean and nice location.

Leisure Family

8/10

Excellent

03 Oct 2025

Oliver

Very spacious room, excellent location for ueno park, trains and eating.

The room is really big for a family of 5 it worked well with two doubles and two bunks.

As Main downside was pillows on beds were very hard not most comfortable, and hotel doesn’t have luggage forwarding assistance. Small things that held back a really good hotel

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Joshua

Phenomenal place to stay to explore Tokyo.

Leisure Family

10/10

Exceptional

26 Sep 2025

Raysha

We had the bigger room and it was perfect for my family. The room was cleaned air-conditioning works great. The staff was helpful but at times you need to wait for them because they are always working on keeping the building clean and well stocked. There is 2 subway stations near by that will take you anywhere. A few streets over there is a busy street with plenty of shopping and food to try. Everything you need is in walking distance and there was 2 elevators which was helpful. With that said this place was a great choice and the neighborhood is very quiet.

Leisure Family_with_children

6/10

Pleasant

24 Sep 2025

HYUN JOO

I had a problem with tv . There was not a room telephone. I down to the front desk in person twice.
The staff trired to fix the tv because netflex logged in but didn't do working.
Staffs stayed almost over 1hoir

10/10

Exceptional

24 Sep 2025

Kevin

Very pleasant experience

10/10

Exceptional

19 Sep 2025

Aidan

Had a great stay. Good location and the hotel staff allowed us to check in 2 hours early!

Leisure Friends

6/10

Pleasant

10 Sep 2025

Matt

Poor check-in experience. If you like speaking to an iPad with a foreign person (non Japanese,non English) instead of a human than this is for you. An online form etc and all that crap to check in. Was confusing. Luggage drop off was “at own risk” and door was left open regularly but other careless tourists. Location was great, room was good. Everything else sucked

10/10

Exceptional

06 Aug 2025

Jasmine

Room was large and clean. Bunk beds were fun for the kids. Very clean and air conditioning works very well. Nice quiet hotel with friendly staff.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Kazunori

広くて綺麗で設備も最新。チェックイン、チェックアウトがもう少し解りやすいと良い。

Business_and_leisure Friends

10/10

Exceptional

30 Jul 2025

Edralyn Delos

The room is nice and big enough for our 8 luggages. It's clean. I like that they have a storage luggage room and laundry area. The breakfast tastes good. You have to book it day before then you can pick it up in the morning. Close to stations and the area/market where there's a lot of food choices. One thing for improvement about the breakfast instruction at least to show food choices or name of the food upon booking the breakfast so people with restriction would know. Online chat support was responsive. Everything is online even the reception but the checkin/out instruction was clear so it's ok.

Leisure Family

10/10

Exceptional

27 Jul 2025

Khek

Great location close to transportation, shopping, and food! Highly recommend.

Leisure Family

10/10

Exceptional

26 Jul 2025

Jessica

It was comfortable and clean. We really enjoyed our stay here

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Mary Ann

The room we stayed at is a family room which is very spacious and very clean. The hotel is about 10-15 mins. walk from Okachimachi Station and within minutes from 7-11, restaurants, Uniqlo and other shops. The hotel itself does not have in-house dining options but guests are welcome to re-heat their take-out food or cook light meals as they have a cooktop range & microwave in the room. They even provide plates, silverware and glasses in the kitchen area. I hope they would have rental lockers at the Lobby so hotel guests can leave their belongings securely if they check out early and still want to dine or shop around the area. I would recommend this hotel to families with kids for convenient location.

Leisure Family

4/10

Poor

13 Jul 2025

Dragos

Very clean but the check-in process is a bit messy and complicated

Leisure Family

10/10

Exceptional

09 Jul 2025

Syed Atif

Really enjoyed my stay. Very well laid out room. Small kitchen was very helpful. Will definitely come again

Leisure Family

10/10

Exceptional

01 Jul 2025

HSINKAI

Ueno 4-day-stay Family

generally, it is excellent and the space is good for a family. The activity space in the room is quiet clean. But the air exchanger in the bathing room can be cleaned regularly.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Tina

Loved everything about it. Lots of space, which can be unique in Tokyo.

Leisure Family

10/10

Exceptional

18 Jun 2025

Kelvin

Clean spacious centrally located and friendly staff!

Leisure Family

8/10

Excellent

15 Jun 2025

Hsiang-Lan

Feel like at home

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Christine

Good location, Nice area for Family.

Leisure Family

10/10

Exceptional

10 Jun 2025

Shane

Our family of four stayed in the Superior Family Room for 5 nights. The room could sleep 8, but we only used the 2 double beds and one bunk bed. The online check in and QR code in the lobby worked fine for us. The room was clean and the layout was roomy. We had plenty of room for bags and still had seating. Plenty of wall outlets and the separate shower vs. toilet is helpful for a family. The kitchenette was perfect, it had a fridge, freezer and microwave for late night Lawson runs. The neighborhood was very quiet and it was just a quick walk over to Ueno Park or Ameyoko Street for dinner and nightlife, also convenient to get to train stations. We used the laundry facilities and they were efficient and not busy. Overall, I cannot recommend this hotel highly enough. It was perfect for our family and we would not hesitate to book again. Ueno was a fun neighborhood and Minn Ueno was a welcome oasis after many fun and busy days in Tokyo.

Leisure Family

10/10

Exceptional

02 Jun 2025

Jae-min

Convenience : Self check-in and out

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Cindy

Great simple hotel to stay in. Close to station!

Leisure Family_with_children

10/10

Exceptional

26 May 2025

Verified traveler

整體感覺很舒服丶舒適，我們全家人都很滿意，謝謝！

Friends_and_family Family

4/10

Poor

25 May 2025

zichu

There is no front desk. Check in take 30min via video and end with the door code not working. End with using key at the end. Also the luggage storage fill up 930am in the morning. So you can’t really store your luggage safe. People just left there luggage in the lobby which I don’t think is safe

Leisure Family

10/10

Exceptional

21 May 2025

giovanni

Minn ueno 4 nights

It was comfortable and clean only downside is no make up room so if youre staying longer i wont recommend it location is good near shopping and restaurants.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Bridget

Great hotel, we had the room with 2 bedrooms so the kids could go to bed early and we could stay up. Huge hotel room for Tokyo standards and when traveling with kids 6 & 7 this is a must!
Hotel is the best location within an easy walk from Ueno station - even with suitcases. Super easy to get there from Narita airport- we arrived late at night. 7/11 just down the road.
We loved how you could leave your bags before and after check in and that there was a laundry room downstairs for 300Y per load.
Vending machine in the lobby is great.
WiFi is terrible.
All and all we will stay here again- great value for money.
Heated hair style brush (Shark) didn’t work with the different power but straighteners did.

Leisure Family

10/10

Exceptional

05 May 2025

Maribel

First time in Tokyo. I was skeptical about the place. But it ended up being perfect for my family trip. The check in process is a bit challenging. But overall. Clean facility, new refreshing decor. Room was spacious. If you like to do your own thing and not be bothered. Then this is the location. I don't care for a person in the lobby 24/7.
I had a great stay

Leisure

10/10

Exceptional

03 May 2025

James

The room is very spacious and clean. It’s very nice for a larger group of people who can share apartment.

Leisure Family

10/10

Exceptional

30 Apr 2025

Julia

great place

spacious rooms, very clean, quiet location.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Andrew

Great size for family of 5

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Olivia

We loved the location, as opposed to being smack bang in the middle of constant Shibuya/Shinjuku. Short walk from various stations, can get to anywhere within 20 mins, even with luggage super easy. 2 adults and 3 kids, spacious apartment and clean. Yes check in remote, but super easy, they send you a pin beforehand. Easily store luggage and laundry works great. Just dont try to dry too much at once. Short walk from some great eateries (the ramen place upstairs on the corner), sights of interest and many convenience stores.

Leisure Family

10/10

Exceptional

26 Apr 2025

Lisa

This was a perfect base for our family's stay in Tokyo. The hotel is located in a super quiet area but only a short 5min walk from all of the restaurants and shops of Ueno. Transport links are fantastic - several metro stations are only a short walk from the hotel and getting back to Narita airport at the end of our stay was so easy - we had a 5min walk to the Ueno Keisei station (with no stairs to negotiate!) where we took the skyliner direct to the airport.
Our room was very well kept, clean and spacious. The beds were very comfortable too. I would definitely stay here again.

Leisure Family

10/10

Exceptional

24 Apr 2025

Jasma

Cannot fault it. Perfect location near stations for access arounf the city and airport. Clean and amazing apartment. Highly recommend

Leisure Family

10/10

Exceptional

24 Apr 2025

Charlie

The hotel is amazing for family. Super big, modern and clean!
Beds are comfortable and view of sky tree perfect!

Leisure Family

10/10

Exceptional

24 Apr 2025

jordana

Absolutely loved this accommodation.
Australian family of 4 (11,9). Super spacious (for Japan) excellent amenities, absolutely spotless, shower was better than mine at home, close to many stations entrances, super close to the main market strip with excellent nightlife, restaurants. Everything! Super kid friendly. I’m super picky and did heaps of research which was really overwhelming
This place was fantastic! We also did a load of washing which was super helpful.

Leisure Family

10/10

Exceptional

23 Apr 2025

Kerri

Easy location, quiet, clean, kitchenette very convenient.

6/10

Pleasant

21 Apr 2025

Jasmin

Would have been 5 stars if the property was cleaner.
There were too many stains and lots of dust in the unit we stayed at.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Jonathan

Nice big rooms - was perfect for my family. A lot of walkable dinner options with Ueno Station moment away. Only con is the check in process was a bit complicated. Otherwise - great hotel!

Leisure Family_with_children

10/10

Exceptional

17 Apr 2025

Hang

Superb location and excellent room

Great location (safe, quiet, and a few mins walk from the train station, restaurants, family mart (small supermarket), and the market). Nice, spacious, and clean room with comfy beds (great shampoo/shower gel btw). Beautiful lounge. It has a kitchen but we did not use. Highly recommended.

Friends_and_family Family

8/10

Excellent

16 Apr 2025

Marliana

This hotel doesn’t have luggage transfer service. So we have to take the luggage to the depot.

Leisure Family

10/10

Exceptional

14 Apr 2025

Leigh

Great property for our family of six. Super responsive staff given the lack of reception/virtual reception.

Small ish room/apartment but worked well.

Neighbourhood is nice, safe, and quiet with lots of local food options. The markets were very authentic and access to various train lines made things super convenient.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Luke

Great place to stay with the family. Close to transport and food options. Really clean and also quiet. Loved it

Leisure Family_with_children

10/10

Exceptional

08 Apr 2025

Juan

Very convenient

Leisure Friends

8/10

Excellent

06 Apr 2025

Elif Kuflu

The staff at the hotel, the ladies (I think cleaning staff) were very nice and helpful. This was really why I gave a good review because the check in and out are handled by remote reception staff not on the premises and you have to contact them via video conference. And these ladies were trying to help people with everything on site.

Leisure Family

10/10

Exceptional

04 Apr 2025

Kah Han

Initial anxiety that there was no receptionist but instead a virtual reception concept was unfounded. Check-in was a breeze however do note that 3pm Check-in time is quite strict.
There is a open area to leave your luggage as well as a locked room but seems there is a need to pre-arrange access to this room. I did not go through the process to get access to this.

Location is perfect with easy access to 4 metro stations. Vicinity to Ameyoko also provides tons of options for drugstore and street shopping and food options.

Rooms are clean, water has strong water pressure and hot, amenities are sufficient for our stay.

Overall happy with the stay

Leisure Family_with_children

10/10

Exceptional

03 Apr 2025

jenny

This property was a great find for my family! It was in a quiet street, but with a close walk to the Ameyoko Street where we can find lots of food and shopping options. It's also a close walk to the train stations. Our room was very comfortable for four adults, and for a small space that it was, everything was well appointed.

Leisure Family

2/10

Poor

02 Apr 2025

Christine

Its not an easy check in, you have to do your own check in via a QR quote. Its not good for people who dont know much about the system. Prefer a hotel with a reception where you could interact with real people. Will not booked this again and will not recommand to my friends.

Leisure

10/10

Exceptional

27 Mar 2025

Michelle

Great location, close to transport and lots of food options

10/10

Exceptional

16 Mar 2025

Henry

Excellent place to stay! Walking distance from Ueno! Large rooms for families and all the amenities you need.

Leisure Family

10/10

Exceptional

14 Mar 2025

Joseph

Location is close to metro stations. Large rooms comfortably hosted a family of 6.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Laurie

Very safe area. Close to train stations and lots of places to eat. Room was good size. Would come back here again.

Leisure Family

10/10

Exceptional

24 Feb 2025

Norman

This is a very nice apartment style hotel, we were 5 people in a 6 people room, it was cozy, but we still had space to have 8 suitcases and carry-ons around the room (not all open at same time.

Elevators move pretty quick, checkin was easy (we did English), washing machines available on site, access to transportation was easy piezy.

A lot of our go to restaurants were nearby. Ueno park was within walking distance. Shopping was easy, supermarket and Daiso are 2 blocks away.

No Parking, but...there are a bunch of lots around, I even got to arrive to one late at night, and left before 8am and it cost me ¥990, so ¥110 an hour for 9 hours.

Some tricks for this hotel - No package or luggage delivery, Yamato is 3 blocks away, you can get it delivered there open 8am-8pm, and for packages i.e. from Amazon if it if sold by Amazon you can pick it up at the Lawson around the corner.

Business_and_leisure

10/10

Exceptional

23 Feb 2025

Bridget

We are a family of 5, there was plenty of room, the hotel room was clean and warm, comfy beds and had a funky relaxed vibe! We loved it.

Leisure Family

8/10

Excellent

22 Feb 2025

Mike

Was not aware that a working internet connected phone was required to check in and no staff whatsoever on site. The room itself was good. There was a maid on day two that was able to help with few minor issues that we could have asked on check in if they had staff

8/10

Excellent

08 Feb 2025

Rina

Close to convenience stores and walkable to train station

Leisure Family

8/10

Excellent

05 Feb 2025

WAI LUN ALAN

Everything was fine except there is no washing machine in our room.

Leisure Family_with_children