Name: Sardonyx Ueno
Address: 6-6-7 Ueno, Taito-Ku, Tokyo, 110-0005, JP

10/10

Exceptional

02 Aug 2026

Lyn

All staff are excellent,the front desk people are so welcoming and really attends to our needs. The hotel is quite outdated. The room we booked is so packed. We cant even fully open our large suitcases. Bathroom is so tiny and hard to move. But the location is so convenient to everything.

8/10

Excellent

26 Jul 2026

Lei

Great location.

8/10

Excellent

25 Jul 2026

Xue

The room is definitely on the smaller side, but the bed was super comfy and I slept like a baby. Housekeeping cleaned every day, and the shower water pressure was amazing—so refreshing!
The summer activities were such a fun touch—we really enjoyed painting fans and wind chimes. The lobby was super welcoming for kids too, packed with picture books, plushies, and a great selection of free daily amenities to grab. It’s a fantastic value for money and totally worth a try.

10/10

Exceptional

24 Jul 2026

Michael

All of the staff were very courteous and helpful. They went out of their way to tend to our needs. The room was small but clean and comfortable. The A/C worked very well in this hot July heat. The breakfast was disappointing: just a sandwich and hot or cold drinks.

10/10

Exceptional

18 Jul 2026

Boo Tiong

Breadfast is very simple and not much choice

10/10

Exceptional

17 Jul 2026

Patricia

The room was a bit tiny for 3 people but it is manageable. We appreciated the breakfast included, the neighborhood is calm. The location is ideal for us with different subway stations between 5 to 10 min walk and interesting sites accessible by walk. All the staff is super kind and helpful. Thank you!

Family_with_children

10/10

Exceptional

17 Jul 2026

sabri

L’emplacement est très bien, le quartier est très bien c’est propre personnel était serviable le petit déjeuner il est basique mais bon correct

Family

10/10

Exceptional

16 Jul 2026

jinglin

good

8/10

Excellent

15 Jul 2026

Brendan

Very standard hotel. Staff were nice and gave information on when to send our luggage to the next destination. Breakfast was free which is always a positive.

Friends

10/10

Exceptional

13 Jul 2026

Michael

Everyone is polite and very helpful

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Joyce Shek Yin

The staff were friendly, and the location was very convenient. The only downside was the air conditioner. It was too strong, and the airflow direction couldn't be adjusted, so the cold air blew directly onto the bed while we were sleeping, making it uncomfortable. We had to keep turning it off when it got too cold and back on when the room became too warm, resulting in an inconsistent room temperature throughout the night.

Family_with_children

10/10

Exceptional

29 Jun 2026

Alicia

Great location close to food spots

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Hal

Larger room for very reasonable price with free breakfast and close to the train stations.

Self

10/10

Exceptional

16 Jun 2026

Ivette

It was super clean and organized! The staff was friendly and helpful! The breakfast was an amazing way to start the day. I will we be coming back every time I visit Japan.
Recommended!

Family_with_children

4/10

Poor

16 Jun 2026

Markell

In comparison to other Japanese hotel chains, this one didn’t really stand out to me because of the smell in front of the property, lack of air conditioning, breakfast only offering a cold each sandwich or a hot dog, and some other smaller things that every other Japanese hotel does or handles without question

Partner

8/10

Excellent

15 Jun 2026

Sarahi

Great location! It is within walking distance of 2 major stations and also LOTS of food around and shopping. The hotel itself is a little old and could use a little sprucing up or even a good deep clean. The beds were comfortable and despite being next to the freeway, it was surprisingly quiet. The breakfast was good. The staff was EXCELLENT! The hotel did its job which was to provide shelter for our family while we visited Tokyo.

Family_with_children

10/10

Exceptional

11 Jun 2026

Aaron

All the staff were so welcoming, attentive polite and helpful. The room was nice and clean and had everything we needed. Breakfast at the first floor restaurant was very helpful when we just wanted to eat quickly and start our day. Definitely recommend this place!

Family_with_children

10/10

Exceptional

09 Jun 2026

Xavier

The rooms are small so if you are here 6ft book the biggest room

Partner

10/10

Exceptional

07 Jun 2026

Alexia

Transport de l'aéroport

Friends

6/10

Pleasant

06 Jun 2026

Joseph

All staff were incredibly helpful. Breakfast was not substantial enough.

8/10

Excellent

05 Jun 2026

Hebbert

.

Family_with_children

10/10

Exceptional

26 May 2026

WAI YIN

Free breakfast included is very nice! Excellent location, everything is nearby and walkable distance.

Partner

10/10

Exceptional

11 May 2026

Angela

The hotel is extremely well situated, close to two metro stops as well as numerous restaurants and shopping. It’s is also very close to Ueno Park and the Sensoji Shrine. The room was clean and perfect for a few nights in Tokyo. The breakfast option was convenient and tasty. The staff were extremely polite and helpful when ordering a taxi for the airport.

Partner

6/10

Pleasant

09 May 2026

Fereidoun

The hotel smelt a little. The breakfast was super meh.

10/10

Exceptional

30 Apr 2026

Alina

Super great location. Close to the metro but also super quiet.

Partner

8/10

Excellent

25 Apr 2026

Charles

We had a pleasant 5-night stay. Overall good, some notes:
- Free breakfast is one choice of several predetermined options. Small portions. To go option available which is convenient.
- Shower/sink share one faucet
- Very busy, full elevators especially during the morning

Family

8/10

Excellent

16 Apr 2026

Gisela

Muy buena ubicacion, habitaciones pequeñas, pero con espacio para valijas grandes y ventana con vista al exterior. El desayunador podria ser mejor, pero esta bien para arrancar el dia.

10/10

Exceptional

30 Mar 2026

Ming

Clean room, staff nice, including breakfast, convenient

10/10

Exceptional

27 Mar 2026

Robert

Great service in the heart of Ueno. Close to cherry blossoms and great street food and shopping too. Room is small but is to be expected for Tokyo. Free breakfast included. Staff is excellent and attentive to the needs of tourists.

Partner

10/10

Exceptional

11 Mar 2026

Wayne

Location was great. Easy access to train station and convenience stores. Many places to eat near by.

Partner

10/10

Exceptional

10 Mar 2026

Yasaman

We were happy with the hotel location, amenities, cleanliness, staff politeness and efficiency, and the complementary breakfast. Our room had everything we needed and it was clean and renovated. The hallways and the elevators were older but I believe the hotel is working on renovating the entire establishment as the rooms were updated. The hotel was very close to important subway and bus stations and right by the Ueno markets and restaurants. I highly recommend this hotel for the great and accessible location, cleanliness and amazing staff.

Friends

10/10

Exceptional

08 Mar 2026

Amy

Market nearby. Two family marts nearby. Staff was friendly. Clean rooms. Small but enough.

Family_with_children

10/10

Exceptional

25 Feb 2026

Mark Joshua

The hotel location is really convenient in between two train stations and is walkable to other train stations nearby as well. The Keisei-Ueno station is nearby and is really convenient if you are coming from or going to Narita airport. The room is spacious enough for a solo traveler but could be cleaner. The amenities on offer are great. The staff are really helpful, welcoming and courteous as well. There is a really good dining option next to reception where you also eat your complimentary breakfast.

Self

10/10

Exceptional

08 Feb 2026

Michael

Good location, free breakfast was nice and we had a nice view from the top floor

Partner

6/10

Pleasant

05 Feb 2026

Michelle

Hotel is older with very small room (smaller than our Shibuya rooms). However, breakfast and the laundry room (with status updates on the TV) is very much appreciated.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Elena

Room clean! Service amazing

Partner

8/10

Excellent

02 Dec 2025

Craig

Great location

6/10

Pleasant

19 Nov 2025

Ming Sian Justin

Room clean, nice staff. No way to adjust air conditioning, room was very hot sometimes and turning on the ir conditioning only made it hotter.

Leisure Partner

8/10

Excellent

14 Nov 2025

Sam

Staff were really nice and accommodating! Hotel was clean and overall a nice stay.

Leisure Friends

8/10

Excellent

11 Nov 2025

Zhes Angel

It seemed like a pretty old building and even though you could see how hard the housekeeping staff work it just never got clean enough to my standard. Staff are super helpful and breakfast had limited options but it was yummy. Bed was pretty comfy and we were able to get extra pillows. Washroom was super small and cramped. The hotel’s location was SUPER convenient

Leisure Partner

10/10

Exceptional

19 Oct 2025

Franz

Perfect spot in Ueno. Close to shopping, train station, and park!

Leisure Partner

8/10

Excellent

21 Sep 2025

Pui Yan

Comfort hotel with reasonable price

Staffs are nice and helpful. Free breadfast is good and flexible as you can pick a cake with drink if you cannot catch the breakfast time. The hotel a little bit old fashion and size of room is small.

Friends_and_family Family

10/10

Exceptional

10 Sep 2025

Benildo

Very convenient place near shopping, restaurant, transportation, museum, etcc. The hotel is near both JR line, subway station , and easy access to Narita airport using Keisei line. A few minutes walk to convini when you want to buy snack or drink during late night

Leisure Partner

8/10

Excellent

10 Sep 2025

Bariha

The hotel is located in a safe, quiet and convenient neighbourhood. The staff are exceptionally friendly and go above and beyond to help — even if there’s a language barrier, they happily use tools like Google Translate to ensure clear communication. While the rooms are on the smaller side, they are thoughtfully designed and very comfortable. The complimentary breakfast was a lovely bonus, and the hotel’s partnership with Yamato Transport makes it easy to arrange luggage transfers between cities. There are also plenty of great dining options within walking distance, adding to the overall convenience of the stay.

Partner

10/10

Exceptional

07 Sep 2025

Vianna

Great location

10/10

Exceptional

05 Sep 2025

Adam

Perfectly located near Ueno station

Leisure Self

8/10

Excellent

03 Sep 2025

Eric

Fine place for a quick stay. Breakfast was very underwhelming.

Business Self

8/10

Excellent

01 Sep 2025

Sienna

The hotel staff

8/10

Excellent

25 Aug 2025

Michael

This is a good hotel and a good value. Rooms are very small by western standards but well maintained and cleaned.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Alishia

Great property, lots of access to different train routes and the breakfast was delicious. AC is decent and is good enough to have a good nights rest after being in the heat all day

10/10

Exceptional

25 Jul 2025

Hue

First stay in Japan! Very small room but worked with it. Decent bed. Clean. Good AC. Quiet. It is around the corner from so many shopping and dining options. Loved the feel of Ueno. Walkable to everything! Highly recommend if you need a place to stay thats walking distance to many places and has a very active nightlife.

Leisure Partner

8/10

Excellent

26 Jun 2025

John

Small room, which was okay. It would have been nice to have place to store suitcase out of the way. Breakfast very simple but enjoyed egg salad bun

Leisure Family

10/10

Exceptional

26 Jun 2025

Boo Tiong

Nice hotel

Nice quiet hotel with easy assess to shopping & food

Partner

10/10

Exceptional

13 Jun 2025

Rudy

Very kind and friendly staff

10/10

Exceptional

05 Jun 2025

Liinaa

Great place to stay in Tokyo, walkable distance from JR and metro lines. If youre coming from narita airport theres the Narita Skyliner that stop and Ueno station which is about a 10 minute walk to the hotel.

Breakfast was nice, theres a set menu to choose from for the free breakfast. Some people might find it a bit light but i do recommend the pancakes and toast.

The room is small in comparison to other hotels around the world but this was pretty standard for tokyo. They also offer extra amenities by the reception if theres anything extra you might want.

They also offer Ta-Q-Bin which is the delivery service for your luggage if you want to send it to another hotel in tokyo (for it to arrive same day) or to other cities. Pretty straight forward process and theyll sort out all the paperwork for you.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Nevethen

This hotel is located in literally the best area for food. So so many food options just a few steps away and also steps away from the stations as well. Staff were nice and accommodating. The hotel had all the amenities we needed. The free breakfast is a plus.

Leisure Partner

8/10

Excellent

22 Apr 2025

Michele

Great location, reasonable price and good service. The rooms are on the small side, so if you have a lot of luggage it will be tight. Walking distance to the metro stations.

Leisure Partner

8/10

Excellent

14 Apr 2025

David

Hotel was conveniently located and very clean. Only problem is that air conditioning seems to be central through the whole floor/building. We were not able to adjust the temperature in our room.

Leisure Family

8/10

Excellent

13 Apr 2025

Rudy

Hotel is smallbut clean

Leisure Partner

8/10

Excellent

12 Apr 2025

Angela

Conveniently located near UENo station, park and markets. Clean and convenient

Leisure Family

6/10

Pleasant

14 Mar 2025

Jimmy

hotel is small but functional. did I say it was small? it's a tiny room, and barely big enough for 2 guest (wife and I), imagine 2 friends. tight quarters.

Leisure Partner

6/10

Pleasant

02 Mar 2025

Meagan

Location is fine and appreciated that they held our luggage for us and delivered to the room, but the rooms themselves needed some up keep and could have been a bit cleaner. We also couldn’t use the air conditioner even though we were there during a few unseasonably warm days.

Leisure Family

8/10

Excellent

16 Feb 2025

patricia

Very good opción to Stay near the station

Leisure Self

10/10

Exceptional

24 Jan 2025

Jeffrey

Breakfast was great close to the train station. Tons of food options

Leisure Friends

10/10

Exceptional

17 Jan 2025

Jean-Francois

Not only did they let us leave our luggages before check-in time but by they time we got back for the actual check-in, they had already put the luggages in our room. That’s what I call excellent service! The free breakfast had actual decent coffee contrary to the often awful coffee of other hotels we tried.

Leisure Partner

10/10

Exceptional

05 Dec 2024

Warner

Right off of Amayayokocho and between stations. Convenient and surprisingly quiet.

Self

8/10

Excellent

11 Nov 2024

Jane

The hotel is convenient, easy to go around shopping n dinings. The staffs were polite n friendly, I will stay again the next time I come to Tokyo, thanjs

Leisure Family

8/10

Excellent

05 Nov 2024

Michelle Marie

Perfectly fine budget hotel. Staff were super helpful in getting our luggage sent to the next hotel.

10/10

Exceptional

06 Aug 2024

Gary

Close to major trains station. Very accessible

Leisure Partner

8/10

Excellent

27 Jul 2024

Shuwen

Great location, Close to everything. Room was tiny (it’s Japan. We didn’t expect a bigger room anyway) but equipped with all you need. Front desk staff were very friendly. Included breakfast was okay but portion was very small. The elevator was the only thing that fell short. Expect a long wait during busy check-out times.

Leisure Family

6/10

Pleasant

21 Jul 2024

Fu Lam

Room is pretty small

6/10

Pleasant

26 Jun 2024

melodie

Hotel was good. Breakfast is lacking but overall fine. Good location

10/10

Exceptional

22 Jun 2024

Hoang

The hotel room is small but staffs are nice and the location is walkable to most shopping areas.

Leisure Family

6/10

Pleasant

02 Jun 2024

Jian

Very convenient location for dining and transportation, the room is a bit too small.

Leisure Partner

8/10

Excellent

09 May 2024

David

Convenient to Ueno station and multiple train options. Staff helpful and polite.

Leisure Friends

6/10

Pleasant

29 Apr 2024

Allan

Close to food and transit

Friends_and_family Family

6/10

Pleasant

26 Apr 2024

Lucinda

The space of room just enough for two people, do not have space to turn around and cleanliness just so so.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Howard

Everything is perfect for travel.

Leisure Family

10/10

Exceptional

05 Jan 2024

Madenn

Loved our short stay at this hotel! It is very close to Ueno station which is convenient if your are taking the train directly from Narita airport. There are a lot of restaurants and bars around the area. I would definitely book here again in the future.

Leisure Partner

10/10

Exceptional

13 Nov 2023

Kurt

Great hotel-breakfast included, good location close to JR station. Room small but clean

Leisure Partner

4/10

Poor

07 Nov 2023

Alicia De

The place is run down and has not been upgraded in years. The AC control on the wall is a dial with L-M-H settings in this day and age.
The bathroom panels had mildew spots, which I had to wipe with my antibacterial wipes, as they were revolting. The bathroom had no ventilation, and the humidity was horrible.
The bathroom sink and the tub share a faucet - so if someone is taking a shower, you cannot use the sink.

I would not recommend it unless you are on a tight budget. We booked it because reviews said it was excellent - but I do not agree at all.

Leisure Partner

10/10

Exceptional

01 Nov 2023

SHUI CHI

Great locati9n

Great location easy to access multiple subway lines.
A lot of good restaurants just minutes walk.

Self

10/10

Exceptional

31 Oct 2023

Swee Tiam

Good Stay at Sardonyx

Great location, walkable to the train stations, and nearby to food and street shopping.
Staff kept same room for most of us, and we were more familiar on 2nd stay, and able to arrange the space better.
Staff are pleasant and helpful. Keeping luggage aside after check-out was deem simple and in thing,

Friends_and_family Friends

10/10

Exceptional

10 Oct 2023

Chapman W

Excellent value. Just steps from Ueno station. Rooms are a bit small, but well equipped. Staff is very friendly and helpful.

Leisure Family

10/10

Exceptional

14 Aug 2023

ted

Very kind staff. Excellent service, very satisfied

Leisure Family

6/10

Pleasant

10 Jul 2023

Stella

My husband found the room( standard double bed) and toilet too small, we had difficulty storing 2pcs of luggage. Only CNN available as English Channel, would be nice if there are more options. Otherwise reception is well mannered and cleanliness is acceptable.

Leisure Family

10/10

Exceptional

13 Jun 2023

Verified traveler

Great location and hotel. Amazing stays and breakfast included. Room is small but it has everything. For a solo traveller, it’s perfect! Also Loved the Panasonic blow dryer! Would definitely choose this hotel again.

Self

8/10

Excellent

11 May 2023

Malinee

good service

Leisure Family_with_children

6/10

Pleasant

27 Apr 2023

Chun Fai William

I have emailed the Hoyle front desk for a room closer to elevator. Hotel replied ‘Yes’. But when I arrived they said room is not available. Ed me up I was given a room at the far end of the corridor. Disappointed.

Leisure Family

10/10

Exceptional

24 Apr 2023

Verified traveler

Good value

Hotel was nice , located nearby are many restos that closes late nite.

Friends_and_family Family

10/10

Exceptional

30 Mar 2023

Anothai

Clean, good breakfast and friendly

Leisure Family_with_children

6/10

Pleasant

23 Jan 2023

Verified traveler

Tokyo sleep place

It is a little old hotel. Good location, but there is some thing in the bathroom.

Friends_and_family Family

8/10

Excellent

21 Nov 2022

Yoon How

small room

Business Self

10/10

Exceptional

11 Oct 2022

null

Pandas

Business_and_leisure Self

8/10

Excellent

31 May 2021

Verified traveler

The staff speaks well and they accomadate us very well

Business_and_leisure Family_with_children

8/10

Excellent

01 Oct 2020

Verified traveler

Convenient Location

Very convenient location with reasonable price.

Friends_and_family Family

10/10

Exceptional

22 Aug 2020

Kk

My stay at this hotel was very good. I stayed here for more than 3 weeks. All the staff were really nice. Breakfast in the morning was also very good.

Leisure Self

10/10

Exceptional

02 Feb 2020

Ohm

Everything good , clean comfortable but the room alittle bit small but i like it

Friends_and_family Friends

8/10

Excellent

09 Jan 2020

Verified traveler

The staff is very friendly & nice, breakfast is good

Leisure Friends

6/10

Pleasant

21 Dec 2019

Yuki

Good location -- within walkable distance (less than 5 minutes from a major train station: JR Ueno station and two subway Tokyo Metro stations: Tokyo Metro Marunouchi line and Ginza line).
But the room itself was very, very tiny. The building wouldn't turn on the heater until \"it got cold outside\". (Mind you, the room is already very cold to begin with... had to call the reception/front desk to turn it on...)

Friends_and_family Partner