Name: Hotel New Ueno
Address: 7-2-5 Ueno Taito-ku, Tokyo, JP

10/10

Exceptional

13 Jul 2026

Michael Bathurst

Hotel New Ueno was amazing. The hotel is out dated but the all staff were very helpful (front and housekeeper) and was the cleanest hotel I ever stayed. I definitely would stay there again. Only problem I had was that when I booked thru Wotif, I thought that was the only cost as I booked my children who are two and seven. When I checked in, they said I needed to pay for my daughter which was just over ¥10000. I wish it showed when I did the booking so J could compare the prices around the area. But overall, it was a great stay.

Family_with_children

8/10

Excellent

04 Jun 2026

kevin

If you are not Japanese I recommend skipping the breakfast.

Self

6/10

Pleasant

06 Apr 2026

Michio

room tiny. odd regulation about leaving key at front desk

10/10

Exceptional

12 Mar 2026

Stephen

Spotlessly clean hotel in an excellent location right next to Ueno train station. Staff are very professional and most helpful.

We stayed here for one night after flying into Japan before heading out on the rest of our adventure.

Friends

6/10

Pleasant

09 Mar 2026

James

Property is in a great location in Ueno. Older facility which is showing its age. Stayed in a traditional Japanese room, which was very enjoyable.

Self

10/10

Exceptional

08 Mar 2026

Shoayb

Excellent location near station and lots of restaurants

Self

10/10

Exceptional

27 Jan 2026

Sim Hom

Good

8/10

Excellent

27 Jan 2026

Wade

Clean room great staff

Leisure Family

10/10

Exceptional

26 Jan 2026

Wai Chuen

Friendly staffs, fast and smooth check in

Friends_and_family Friends

8/10

Excellent

11 Jan 2026

Neale

Clean

8/10

Excellent

04 Jan 2026

Dicky

Conviniently located near Ueno JR station. Easy access to the station and plenty of nearby food around.

Leisure Family

10/10

Exceptional

23 Dec 2025

Kenichi

Checkin process was super easy and fast, it counts after a long flight and getting late at night.
I think I asked for job-smoking but my room was probably a smoking room.

The location was so close to the station and have restaurants everywhere nearby.

Family_with_children

10/10

Exceptional

20 Sep 2025

Richard

Not the Hilton. Seemed authentic and extremely hospitable. Will stay again.

Business

10/10

Exceptional

04 Aug 2025

Patricia

Good location - very close to Ueno station.

10/10

Exceptional

30 Jun 2025

Shengguang

Clean room and nice staff.

Leisure

8/10

Excellent

22 Jun 2025

Mika

Great Location Near Ueno Station
The location of this hotel was fantastic—just a 3-minute walk to Ueno Station, which made getting around Tokyo so easy. I also loved that it’s close to Ueno Zoo and the park, which was perfect for a relaxing afternoon stroll. While the hotel itself is a bit dated and the rooms are on the smaller side, it had everything I needed for a short stay. The in-room fridge and kettle were convenient, and there are plenty of convenience stores nearby. I would definitely stay here again for the unbeatable location.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Heather

Great location for visiting Ueno Park. Very friendly and courteous staff!

8/10

Excellent

20 Apr 2025

Maria

I stayed at this property recently and found it to be incredibly convenient—especially since I had to take the train multiple times. It’s very close to both Ueno Station and Keisei Ueno Station, which made getting around Tokyo much easier.

That said, the property could use a bit more maintenance. The lobby wasn’t quite what I expected—it felt a little cluttered, mostly due to the large amount of luggage being stored there for guests. It didn’t feel as welcoming as it could have.

The staff, however, were amazing as always. Everyone was kind, helpful, and courteous, which made a big difference in the overall experience.

The rooms were very small, but they had everything I needed for a short stay. Some of the furniture felt a bit outdated, and the carpet definitely could use some attention—it didn’t feel like the cleanest.

Overall, while the hotel has some areas that could be improved, the location and the wonderful staff made it a convenient and decent choice for a quick trip.

Leisure Self

10/10

Exceptional

11 Apr 2025

Michael

Clean and tidy, great access to Ueno station, and local shops and food.

Leisure Self

8/10

Excellent

30 Mar 2025

HonMing

All staff are very nice and helpful. The Japanese style breakfast set is delicious and good for health.

Leisure Self

8/10

Excellent

29 Mar 2025

Greig

Had room 610...quiet. Room was at rear, view of a wall 4 metres away..but thats ok, aided to the quietness. Clean, with room to swing 1/2 a cat. Super close to the station and Uneo Park, fortunate to be there for the cherry blossoms yesterday 28th March.

Leisure Partner

8/10

Excellent

16 Feb 2025

Dana

We stayed here for two nights in February. The convenience of the location can’t really be beat, as it’s right next to Ueno Station. Here’s some pros and cons:

Pros:
• Super convenient
• Great staff
• Nice sized room (for a business hotel)
• Basement restaurant breakfast was excellent.
• Clean hotel
• Our room had two beds, with enough space for our luggage.

Cons:
• There was some peeling wallpaper by the window.
• The window faced a wall.
• Bathroom was small, but not bad, just small.
• We noticed an odd smell when we first entered, but that did vanish after opening the window and where came back, so.

As far as business hotels go, this is one of the best I’ve stayed in. Yes, I’d stay here again, especially during short layovers between travel across Japan. Good hotel for the price.

Leisure Partner

8/10

Excellent

24 Jan 2025

Raelene

The rooms were pretty small with 2 double beds and a small space between them. Only stayed for one night so very hard to review.

10/10

Exceptional

24 Jan 2025

kevin ee

Very outstanding service and property

We lost a gold cross on the bed. House keeping found it and left it on the bed ! That’s honesty. Very good management and friendly staff.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Verified traveler

Gem in Ueno

Reasonably priced and very clean hotel. Facilities are basic but staff are polite, cleaning persons are very hardworking and meticulous, and location is 2 mins away from the JR Ueno station

Friends_and_family Family

8/10

Excellent

03 Dec 2024

Nina

The Hotel had everything I needed. The room was well equipped and always clean. The position was exactly what I required: close to the station and the park with plenty of places to eat close by.

Leisure Self

10/10

Exceptional

24 Nov 2024

Kwee Choo

Very convenient as is 1 mins walk from Ureno station.

Leisure Friends

8/10

Excellent

22 Sep 2024

Kevin

This was a very convenient location just steps from the subway station. The sense of arrival is quite tired with a lobby full of suitcases and minimal appeal. Arriving in the lobby gave me pause on the hotel. The location more than made up for lobby and the room provided good basic small but comfortable accommodation. I would stay here again, but would be aware of what to expect. Thank you

Leisure Self

4/10

Poor

18 Sep 2024

Tsz Kwan

The room is very small and not very clean

Leisure Friends

10/10

Exceptional

04 Jul 2024

Yukiko

Good location

Leisure Family

8/10

Excellent

24 Jun 2024

Alisen

Hotel is very near ueno station. Just a crossing away. Convenient place for shopping. However room was very small for 3pax. Apparently a Double bed room was converted to triple room with add on bed. Side table and chair was moved to a corner outside the toilet. Hardly had any space to walk, only can open lugguage one at a time with toilet door closed. Only 1 room key was given and had to slot in the room to on the lights. We cannot leave the room unless all 3 of us leave together as the lift needs the card to tap in. Requested to ne given 2 room cards instead after which

Leisure

6/10

Pleasant

06 Jun 2024

Janet

Location

10/10

Exceptional

07 May 2024

Lily

地点很棒，近上野车站，出入交通便利。工作人员非常热情、周到。推荐！

Leisure Self

10/10

Exceptional

06 Apr 2024

donahugh

Location to Ueno station, and Ameyoko market. Great food

Leisure Self

10/10

Exceptional

29 Mar 2024

Stephan

I have been here many times. Ok?

Leisure Self

8/10

Excellent

29 Mar 2024

David

Location location location

The room is small but reasonably clean. The two tiny garbage cans can cannot hold more than one noodle cup or a plate. Coffee in the room was delicious. Wish they also have some black tea. Literally across the street from Ueno station, the location is a 10. The cleaning lady was friendly and helpful.

Self

6/10

Pleasant

14 Mar 2024

kelly

The staff are friendly and helpful. The room was not very clean, thick dust on the temperature control and hair on the carpet. The room was very small. I’ve stayed in much nicer hotels in Tokyo for less money

Leisure Family

8/10

Excellent

14 Mar 2024

Nikesh

Near from station

Leisure Partner

8/10

Excellent

13 Mar 2024

Grace

There’s a refreshing drink innthe counter, a welcome drink I suppose.

10/10

Exceptional

04 Mar 2024

Paul

Excellent location.
Breakfast could have been better. Eggs and toast and hash round would have been nice.

Leisure Self

10/10

Exceptional

19 Dec 2023

Guanting

Best service experience so far.

Leisure Self

8/10

Excellent

13 Dec 2023

Patrick

Ideal for a quick transit or near the Ueno station. Location is very good sacrificing a bit of comfort as the rooms are smaller.

Business_and_leisure Family

10/10

Exceptional

30 Oct 2023

Apisilp

เป็นโรงแรมที่ใกล้สถานี Ueno มาก ในราคาไม่แพง ลงลิฟต์ที่ Main Exit ของสถานี แล้วเดินลากกระเป๋ามาไม่ไกลก็ถึงโรงแรม ห้องค่อนข้างเล็กแต่ก็เข้าใจได้ว่าตามสไตล์ Business Hotel ใน Tokyo เนื่องจากอยู่ในย่านผู้คนพลุกพล่าน ต้องทำใจเรื่องเสียงสักหน่อย มีรถหวอวิ่งผ่านอยู่เรื่อยๆ โรงแรมมีตู้กดน้ำแข็งและน้ำดื่มตรงล็อบบี้ มีเครื่องซักผ้าแต่ต้องขอกุญแจห้องจากพนักงาน เลยไม่ค่อยสะดวกเท่าไหร่

Leisure Partner

10/10

Exceptional

21 Oct 2023

Susan

The location is incredibly convenient from Ueno Station. Front desk staff and breakfast staff are very nice and friendly. Check in was quick and there are nice treats for guests. My room was spotless, well-appointed, and quiet. I would stay here again in a heartbeat.

Leisure Self

10/10

Exceptional

11 Oct 2023

Alexander

Excellent good value hotel

Excellent value for money in a great location and very friendly pleasant staff
Would definitely stay again

Friends_and_family Family

10/10

Exceptional

19 Sep 2023

Timothy

really Close the the train Station, and close to some amazing restraunts. and i dont mean the wendy's on the corner all though it was really good as well.

Leisure Friends

8/10

Excellent

06 Sep 2023

Ryan

Ended up with a smoking room, when we ckearly booked for non-smoking. That said, a dated property but well maintained with a helpful front desk.

Leisure Family

10/10

Exceptional

31 Aug 2023

Daniel

Nice staff, very friendly

Partner

8/10

Excellent

03 Apr 2023

Zhihui

The hotel is a stone throw away from Ueno Station and is very convenient for accessing attractions around the area.

As for the hotel, the room is relatively spacious with traditional Japanese Style Room options available.

Leisure Partner

10/10

Exceptional

23 Feb 2023

Robert

Location of hotel and friendly staff were very good

Leisure Friends

8/10

Excellent

03 Feb 2023

Amelia

Clean and close to train station

Convenient location near Ueno Station. Room was clean and nice, price was reasonable. There was a water kettle in the room and some tea and coffee.

Self

10/10

Exceptional

18 Dec 2022

Maria Pia

Very friendly staff. Very convenient location.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2022

Junda

Great location, easy to access via the Asakusa exit of Ueno station.

Leisure Self

8/10

Excellent

17 Dec 2022

Verified traveler

次も利用したい

駅から近く便利。旧館の利用で、新館に比べ狭さ、古さはありましたが、清潔感はあり滞在に問題ありませんでした。
また、近くに来る際は利用したいと思ってます。

Self

8/10

Excellent

20 Nov 2022

Sujitra

Good location 😆

Leisure Self

6/10

Pleasant

30 Nov 2021

Gary

Rooms were old but good enough

Business_and_leisure Self

6/10

Pleasant

16 Jul 2021

MUHD IRFAN

Comfortable Stay in Ueno

The hotel is very near to the Ueno Station. However, the room is not so clean, as the furnishing looks dated, probably an old hotel. Overall, a good cheap stay in Ueno.

Self

10/10

Exceptional

05 Mar 2020

Verified traveler

The hotel has a nice location, surrounded by convenient stores, restaurants, shops, train station and etc. There are much polite and humble Staff to take care of.

Leisure Self

10/10

Exceptional

26 Jan 2020

Susanne E

Great place to stay in transit

So close to train and shops. Park just around the corner

Self

8/10

Excellent

21 Jan 2020

Verified traveler

breakfast time can be longer, ending at 9am is a bit early!

Leisure Family

8/10

Excellent

13 Dec 2019

Anonymous

Very small room but clean and convenient and every thing one needs

Leisure Self

8/10

Excellent

02 Dec 2019

Verified traveler

Hotel is near the train station but the facilities a bit old. If u need self laundry service, this hotel cannot support. Overall is clean and room can fit to open two luggage.

Leisure Family

10/10

Exceptional

26 Jul 2019

Verified traveler

Good breakfast

The room was small but was not a big problem. Breakfast was very good!

10/10

Exceptional

13 Jun 2019

koko

it's close to Ueno station and easy to find it. the stuff service was very good. the room was cozy and have everything I need.

Friends_and_family Family

6/10

Pleasant

08 Mar 2019

PAUL

Location to Ueno station is excellent exit the east side and it’s 20 metres away

Leisure Family

8/10

Excellent

07 Jan 2019

Verified traveler

excellent location. Room small but serviceable. The bath was an added bonus

2/10

Poor

14 Dec 2018

John

dissapointment

Stayed for 2 nights booked for non smoking room however they gave me smoking room. I asked to switch to non smoking room but they said n/a. It was cold weather so I need to turn on the heather but that makes the smoke smell even stronger and hard to sleep.

10/10

Exceptional

11 Dec 2018

emilio

Great Stay!

Great and helpful staff! Best location....right next to Ueno station! 5mins walk to the Ueno market!
Also very close too the Ueno zoo, walking distance. I'll come stay here again!

Family

10/10

Exceptional

29 Nov 2018

Verified traveler

Nice small hotel with friendly accommodating staff. Would definitely stay again!

6/10

Pleasant

25 Nov 2018

JJ

small Room, staff ok, close to ueno station, drinking water provided only at reception

8/10

Excellent

07 Nov 2018

John

The location was brilliant (once we found it! But then we’re new to Japan...). The staff were super helpful. The only drawback - a really tiny room with barely any room to walk round the bed. Still great, though.

We wouldn’t recommend the restaurant next door, though.

10/10

Exceptional

22 Sep 2018

Verified traveler

Nice hotel

The hotel is very close to JR Ueno station. The room is bit small but it is clear and comfortable. Staffs are helpful.

8/10

Excellent

04 Aug 2018

Verified traveler

It us a nice hotel in a convenient location near Ueno Station and Ueno park.

4/10

Poor

09 Jul 2018

Verified traveler

Really dirty. Complete different from the picture we see on the ads.

8/10

Excellent

06 May 2018

Verified traveler

Close to Ueno station. Convenient to everything. The staff were very nice and helpful.

8/10

Excellent

03 May 2018

Verified traveler

Closed train station

Nice hotel and closed train station for Narita Airport

8/10

Excellent

17 Mar 2018

P

Nice hotel close to Ueno Station

One night only. Lovely staff. Quiet position. Good value tariff for it's position.

10/10

Exceptional

23 Feb 2018

Verified traveler

Wonderful

Wonderful. Within sight of the train station but you can't hear it. It is a little bit run down but not badly. Food and restaurants within a minute and some inside the building itself. Staff was helpful and cheerful.

8/10

Excellent

04 Oct 2017

MAN WAI

Very near to the JR station and shopping area. Nice place to stay but the price is a bit high

6/10

Pleasant

24 Aug 2017

ruth

Great location

Staff not helpful. Very small and grungy looking room

8/10

Excellent

23 Jul 2017

Verified traveler

significant additional charges at check-in

I booked a triple room however I had to pay an extra fee at checkin as the room only had two beds. The hotel initially insisted I pay an extra 50% in addition to what I had paid hotels.com. The hotel blamed hotels.com for the mistake of wrongly describing the room!! So be warned - you may not get what you pay for and face significantly more charges at check-in.

Family

8/10

Excellent

15 May 2017

Verified traveler

Nice hotel close to Ueno Station.

We got there late and lost by going using the back door. Staff was friendly.

8/10

Excellent

30 Apr 2017

KANGTA

It's conveniently located, close to many attractions, shopping, restaurants, and transit stations. It has decent-sized room for a comfortable stay.

Family

10/10

Exceptional

19 Apr 2017

rob

Staff excellent

Staff were very friendly and allowed us to store our luggage two days earlier than the booking and also for an extra 4 hours on the day we checked out.
A very nice hotel overall.

10/10

Exceptional

26 Mar 2017

Verified traveler

Nice hotel !

Nice location! Nice staffs!

8/10

Excellent

26 Jan 2017

Verified traveler

Close to train station, shops and restaurants. The room is a little small especially we added a bed.

10/10

Exceptional

24 Jan 2017

Alicia

Worth it!

Hotel staff can manage a little English. Very helpful and friendly still. Location is excellent. Lots of food and shops nearby. Less than 5mins to the JR Ueno station too.

Family

8/10

Excellent

20 Jan 2017

perth

Not far from JR Station. Very comfortable

Around there have many thing to do...for example shopping there have highlight place around there and dinner there is also the choice. The last thing is this hotel is small but comfort.

8/10

Excellent

02 Jan 2016

Namtip

Great location very close to Ueno station. Staffs are friendly.

Family

8/10

Excellent

05 Jun 2015

Verified traveler

Good Hotel for travel

The hotel has great location, and near several restaurants. But the room is small and can only fit one person. Anyway, good experience and good hotel.

10/10

Exceptional

25 May 2015

Last min traveller

Location Super convenient - literally next to JR Ueno Station.

staff are very polite / helpful and speaks English. Hotel room typically compact. Location superb if you want to do last minute shopping. Connecting train easy from JR Ueno to Heneda airport monorail.

8/10

Excellent

08 May 2015

Ong

Best value for money

Easily one of the best hotel (in terms of location, next to JR Ueno Station). Plus it was cheap. This is my 7th time in tokyo. Easily the choice interms of value and location. If you do not expect high class 4 stars or hotel chain brand, this is the hotel. I will definitely book this hotel again for my 8th trip to tokyo!

Family

8/10

Excellent

02 May 2015

J

Excellent location

I have problem finding the hotel at the first time. But once I know the way, it is so convenient and just less than a minute walk to Ueno JR station.

8/10

Excellent

05 Mar 2015

Thomas

Super convenient for Ueno

Stayed here 2 nights. The hotel is 1 minute from Ueno station. Several restaurants in the same block. Convenience store at the next block. The room was OK but was badly let down by the very firm pillow provided.

6/10

Pleasant

08 Jan 2015

Dashan

Near station and not in good condition.

The regular rooms are smoking rooms so it smells pretty bad. Convenient location but the entrance is hidden in an alley. The posted address is actually the back entrance. It took me 20 minutes around the Ueno station area to find it. Hotel locks up after 1am so please let the staff know if you plan to return late.

6/10

Pleasant

16 Dec 2013

Jus

Great locations but room was too small..

The location was good as near to JR station. The room was too small especially if with big laugage, may not have space to place while packing. Was disappointed as we're catching up our train to airport at 7.30am an d was told that breakfast only serve at 7am..

4/10

Poor

05 Oct 2013

Verified traveler

convenient location, but that's it

Small rooms, very small and cramped bathroom, poor air circulation in room.

10/10

Exceptional

29 May 2013

Sam

A hotel with great location

If you want to visit the UENO area, here is your best choice. I was so surprising that they just located beside the UENO station. There are so many restaurants that you don't have to worry about eating. Returning to hotel after 1am, you need to push the ringing bell to enter, that's the only thing you have concern about.

6/10

Pleasant

28 May 2013

Verified traveler

Close to train station, really small rooms

Easy to find from JR Ueno, comfortable, clean, but the room was very very small, the two twin beds took up 90% of the room.

8/10

Excellent

05 Apr 2013

Verified traveler

Central location, close to popular sights

Ueno station less than 5-minute walk away. Central location, easy access to popular spots like Akihabara, Asakusa, Imperial Palace and Ginza shopping district. Room was japanese style, very comfy, but for triple-sharing, not much walkspace after bedding laid out.