Name: Grids Tokyo Ueno Hotel & Hostel
Address: 7-10-4 Ueno,Taito-ku, Tokyo, 1100005, JP

8/10

Excellent

28 Apr 2026

Daniel

The staff were very helpful and the location was excellent. Good value. The only complaint was the mattress was very thin and hard on the back.

10/10

Exceptional

24 Apr 2026

Yohann

The welcome is very generous, the staff is available and attentive to our needs efficiently.
Likewise, whether we arrive early or leave late, the hotel take care of finding a place for our luggage.

10/10

Exceptional

04 Apr 2026

Sean

Great stay for long term. Affordable and a great convenient location!

Friends_and_family Friends

8/10

Excellent

18 Mar 2026

Daniel

Felt expensive for a hostel. Everything was fine. Extra charge for towels etc. breakfast buffet was sub par but coffee was great

Self

10/10

Exceptional

12 Mar 2026

YONG-RUI

good

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Kacy

Absolutely

Leisure Friends

10/10

Exceptional

23 Dec 2025

Aaron

The room and bathroom were very clean and new looking. Beds were comfortable. Breakfast was great. Staff was helpful.

Leisure Family

10/10

Exceptional

18 Nov 2025

Yu

Clean room and incredibly helpful staff

8/10

Excellent

12 Oct 2025

Cindy

It’s the best hostel hotel overall that we’ve ever experienced. Thank you for making our trip memorable!

Friends_and_family Family

8/10

Excellent

07 Oct 2025

KAICHUN

Good

Leisure Family

4/10

Poor

25 Sep 2025

Elise

Overall, it’s not a hostel I would revisit or recommend. The first floor lobby/common area is really small, and barely any amenities except dining area… The room smells from day 1 and it hasn’t changed since. Also, they charge breakfast that serves egg and bread for 770yen, food was terrible and worse meal I had in Japan. Staffs is also not great at communicating, and they look at you like they have no idea what you’re talking about. The floor was suppose to be female only, and they noted that there might be male staff during cleaning hours from 11-4. That’s not true because I was getting ready with my roommate at around 9am, suddenly there was a male “staff” literally walking pass us… we were in shocked and it was not something we expected.

From the hostel I stayed, this is NOT recommended!

Leisure Friends

10/10

Exceptional

01 Jul 2025

Miu Chun Suzy

Good location

Leisure Friends

10/10

Exceptional

01 Jul 2025

Michael Dean

Very good water pressure!

6/10

Pleasant

26 Jun 2025

Jefferson A

This is a shared bath and toilet facility

Leisure Family

10/10

Exceptional

26 Jun 2025

Genevieve

Perfect stop for a family!

Leisure Family

10/10

Exceptional

13 Jun 2025

Thomas

We needed help with Yamato transport and they helped with the forms. The breakfast in the lobby was super convenient and location across from the train station was perfect. Laundry, toiletries, coin exchange all available here. We had our own bathroom so either standard hotel or traditional hostel options.

Friends_and_family Family

8/10

Excellent

24 May 2025

Russell

The 6 person room had was perfect for a family if 4. 2 sinks, amazing shower and an extra bed for opening your bags and one to sit on.

Business_and_leisure Family

8/10

Excellent

24 May 2025

Ian

Staffs are super friendly.

10/10

Exceptional

20 May 2025

John

Very friendly and helpful staff. Nice rooms (although typical Tokyo small). 10 minute walk from the main Ueno station on a quiet side street.

Leisure Family

6/10

Pleasant

19 Apr 2025

Verified traveler

Good location

Location was fantastic, about 5 mins walk from entrance/exit gate of Ueno station. Check in was fast, amenities were available and had bathtub if you book the family room. The room was bigger than I initially thought, enough space for repacking my luggages.

2 mattresses were located on the wooden raised floor and 1 bunk bed. Breakfast was optional, western style and cost ¥770 but we didn’t try.

It would have been perfect if the water on the bath tub didn’t stuck and cause smell.

Friends_and_family Family

8/10

Excellent

09 Apr 2025

Pauline

We enjoyed our stay. It was very close to the train station, Ueno Park, restaurants, and shopping areas.

The room was a little small but it had everything we needed to make it an enjoyable and comfortable stay.

10/10

Exceptional

08 Apr 2025

Kenneth

We are a family of four with two teenage kids so we needed four beds. The dorm style living was great and very reasonably priced. The shared bathrooms were very clean and we'll kept and while the room is compact it was big enough for us as the room has a fifth bed area which could be used to sit and chill. I selected it based on proximity to the train station and while it close, the emarest entrance is a couple minutes away, you actually have to walk another 4-5 to get to the actual station entrance. Still not too bad but not as close as it seems on the map. Also the immediate surrounding area is devoid of anything so you have to walk back to the station to find restaurants and stuff. I'd still stay here again and the actual property is very good.

Leisure Family

8/10

Excellent

06 Apr 2025

Ganesh

Liked the place. Great showers! Don't bother with the breakfast no matter how cheap it is, just get couple things from the convince store nearby. Owner was rude but facilities were above average.

Leisure Friends

6/10

Pleasant

06 Apr 2025

Breanne

Location is awesome.

Unfortunately, the futon mattresses and pillows were very tired and worn and super uncomfortable hence my rating. I wasn’t expecting super comfortable it was a futon after all, but these were so worn out that it felt like sleeping in a hole, with mountains on both sides. I have spent many nights on a therma-rest and other futons, but these very much needed replacing. The breakfast was super basic and usually not enough space to even get at it or sit down as the hostel hosts large tour groups of young travellers. The room was clean and relatively quiet.

Family

10/10

Exceptional

04 Apr 2025

Nixklafe

Japan has not medium or low quality, even on low class areas everything is outstanding, overall the country, the citizen, the properties, the restaurants, the food, the areas visited etc etc all is amazing, and n Japan you can choose blindly anything and anything will be amazing. 10/10 and 5 start for this country

Leisure Family

8/10

Excellent

31 Mar 2025

Deborah Insook

There are many of tourist groups with guide and quite noisy at the lobby in the morning. I paid for bf but couldn’t get the proper table and seat because of group tour reservations. Even they didn’t come down and empty table. We have to sit wiggly table and squeeze each other. However the family room was really fun and nice

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

Alessandro

Thank you!

10/10

Exceptional

06 Mar 2025

Mike

Very kind staff despite my frustrated state when I arrived. They helped me settle in and the room was excellent with all the conveniences anyone would want. Will definitely stay again.

Leisure Family_with_children

10/10

Exceptional

10 Feb 2025

Renee

The employees were amazing! English was not a barrier.

10/10

Exceptional

05 Feb 2025

Felicity

Not fancy but met our requirements

8/10

Excellent

26 Jan 2025

Verified traveler

Good location

Value for money. Easy walk from Ueno exit. It’s abit of a walk from the gate but it’s easy to drag to luggage over to the exit and to the hostel. Bed and pillow is too hard for my liking but I stay only 1 night here so it’s fine. Bring your own towel! They charge a small amount for the towel.

Self

8/10

Excellent

23 Jan 2025

Jonathan

Its a hostel so it is what you expect. If you are a lifht sleeper you may have trouble until the train service ends. You can't get any more central to Ueno for sure.

Leisure Self

10/10

Exceptional

01 Jan 2025

Autumn

Great place, great location, and great service.

Leisure

8/10

Excellent

28 Nov 2024

Miyuki

Quick and easy check-in and out, close to the station and lots of dining options around the area. Room was tiny but had everything we need and just enough for 1 night stay

Leisure Partner

10/10

Exceptional

15 Nov 2024

Joyce

A pleasant stay and the shared bathroom is very clean and spacious!

Business_and_leisure Self

8/10

Excellent

21 Sep 2024

Ewan

Good location, modern facilities. Common area small.

8/10

Excellent

10 Sep 2024

Nicole

Rooms were clean and spacious

10/10

Exceptional

25 Aug 2024

Huansheng

Clean and comfort for a business tri

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Elizabeth

Very easy to walk from train station. Park and Tokyo National Museum an oasis in busy Tokyo.

Partner

6/10

Pleasant

11 Aug 2024

Fabrizio

Location is great but the room size was really small !

Leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Juland Mae

Near subway stations, friendly staff and two thumbs up for cleanliness.

Leisure Family

8/10

Excellent

05 Aug 2024

Jihoon

Rooms for a large group

Pros: enough room for a large party. My room had 5 beds and this amount of space for this many people is hard to come by in Tokyo.

Cons: The restroom on the lobby area and the immediate kitchen area smelled like a dirty rag.

Also, the toilet \"rooms\" on our floor were too small. They felt almost like airplane lavatories. I understand since this place is a \"hostel\" they need to separate the wash areas/showers/toilets, but they feel a bit cramped.

Overall, I guess the pros for this place outweigh the cons. If you are looking for a decent-priced hotel for a large group, this is the place.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

anh

Thanks

Leisure Self

10/10

Exceptional

27 Jul 2024

PHOEBE

We were really happy with our stay here that we stayed here both at the beginning of our trip and at the end when we came back to Tokyo before we flew back home. We were a family of 5 and lucky enough to book the private room for 6. We used the extra bed to lay out our suitcases. While there wasn't any place to sit except for our beds it provided us with a nice comfortable place to sleep after being out all day. We also liked hanging out on the main floor of the hotel if we wanted more room. Highly recommend this place! Glad we chose Ueno as our home base in Tokyo as transportation from the airport or anywhere in the city was so easy from there.

Leisure Family

10/10

Exceptional

27 Jul 2024

Rowena

The staff is so helpful, not sure his name is, but he was a big help for us when we left by calling the taxibto take us to Kensei station. We have many big suitcases to carry, he helped us bringing them to the taxi as well. He's genuinely nice! The hotel/hostel is a walking distance to JR station, very accessible to transportation and stores. The room is clean and well maintained.

Leisure Family

10/10

Exceptional

11 Jul 2024

Dylan

Great spot for first timers in Tokyo.

Leisure Partner

10/10

Exceptional

10 Jul 2024

PHOEBE

We were a family of 5 and lucked out with a private room for 6 with a private bathroom. Although small we made it work.it helped that we had an extra unused bed to lay out some luggage. We brought some string to hang our clothes. The laundry in the building helped us alot. We only did the breakfast once as we really wanted traidtional japanese food for breakfast but the buffet served bread, fruit and eggs with coffee. The location really worked for us.lots of resturants and shops close by and Ueno Station is just across the street.
Would stay again

Leisure Family

10/10

Exceptional

21 May 2024

Rita

I loved how helpful the staff were. The dining options are amazing and I suggest trying their burgers and breakfast menu.

Leisure Self

10/10

Exceptional

24 Mar 2024

Amish

Good

Leisure Friends

6/10

Pleasant

31 Jan 2024

Hin Lai

Great location and clean. Though the room a bit smaller than anticipated.
Good staff and helpful advices.
Just one thing- too many first time visitors staying, so if that’s a bothering thing for you. Then you know what to do.

Leisure Partner

10/10

Exceptional

25 Jan 2024

sandy

Nice area, nice staff

8/10

Excellent

23 Jan 2024

Katerina

Good place to stay as it's quite near the train station where you can access both subway and JR lines. Also near Keisei Skyliner station for easy trip to and from Narita airport. Not too expensive but good value. The beds were quite firm though and caused me some back pain.

Leisure Family

6/10

Pleasant

31 Dec 2023

Verified traveler

Ok hostel

Not too much common space as a hostel. Things are not clean in the shared kitchen.

Partner

8/10

Excellent

29 Dec 2023

Ai Chuen

A nice hostel with curtains for privacy in the dorm rooms. They have complimentary moisturiser in the floor i was on!

Leisure Self

8/10

Excellent

10 Nov 2023

Matthew

Helpful and friendly staff. The location is great close to the Ueno Station with a lot of good food options walking distance. Overall great place and great location!

Business_and_leisure Self

10/10

Exceptional

18 Sep 2023

CHARLES

Very good spot for traveling around Tokyo. The building itself is very clean. The staff has a good grasp of English and are helpful for any information needed for what's in the district. The only nitpick I have is the view of outside but that doesn't ruin the experience in the slightest.. thank you for your service.

Leisure Self

6/10

Pleasant

05 Sep 2023

kieron

Great location, self check in was a bit of hassle, breakfast was very simple, not much choice.

Friends_and_family Family

10/10

Exceptional

28 Aug 2023

Kwang

I’d like recommend this hotel to my friends.

The room is small, oh no tiny. But it is Japan. Do not expect affordable room size. Almost all hotels in Tokyo I’ve visited were small. I mentioned this place not for the room size, It was neat and clean. The people were kind and helpful. I’d like to stay few more days if I could. I totally recommend this place to my friend.

Partner

10/10

Exceptional

24 Aug 2023

Ryan

Wonderful helpful staff and very close to the JR station. 10 minute walk to the zoo! 👍

Leisure Family

8/10

Excellent

11 Aug 2023

sharlene

It is a clean and safe hostel. I just wish they can improve their breakfast food choices.

Leisure Family

10/10

Exceptional

30 Jul 2023

CHUAN CHIEH

附近環境清幽，住有私人浴室的房間，所以不吵雜，樓下公用區域環境優，有微波爐、冰箱、飲水機，方便。

Friends_and_family Family

10/10

Exceptional

15 Jul 2023

Robert

the hotel works and it serves the purpose - clean, nice staff, everything works, close to the train station.

8/10

Excellent

28 Jun 2023

Michael

Lots of beds in a convenient location

Grids Hotel + Hostel is in a great location for visiting Tokyo. Conveniently located across the street from Ueno Station and a very short walk to Ueno Park with the zoo and a lot of other attractions. Popular places like Akihabara and Asakusa are a very walkable distance away.

The room we booked had 4 beds, an en-suite bathroom, and not much else more. It's a place to sleep but not big enough to just lounge around. There's no table, nor is there room for one. There is a kettle but no coffee mugs so plan ahead if you are a coffee drinker.

The staff were incredible kind and welcoming. They held onto our luggage for us so we could go exploring prior to check-in.

Friends_and_family Family

10/10

Exceptional

20 Jun 2023

Jonathan

If I return to Japan, I'll stay here.

I cannot say enough good things about this place. My special needs son got lost in Tokyo the very first night. The GRIDS staff were so helpful in helping us through the 20 hour ordeal, all the way down to running more than a block to ensure I had the passports needed to collect my lost child.
The breakfast was good. The room was small, but cozy and met all our needs. It was the staff that just made my stay exceptional.

Friends_and_family Family

10/10

Exceptional

20 Jun 2023

Donna Grace

Grids was so close to anything I wanted: transportation, a convenience store, even a shrine festival on one night!
I booked a long-term stay (~8 nights) in a shared room. On that floor, there are enough beds for 35 guests, and one bathroom was closed half-way through my stay due to a malfunction. Yet, I only had to wait for a shower once. My impression is that Grids does a great job of booking guests across their space expressly so that this happens. This was my first time staying at a hostel, and I was very pleased with my choice.
I've since discovered that many hostels (especially in other countries) offer lockers for guests' luggage. Interested customers should know that Grids does not, but I don't get the sense that that is common in Japanese hostels anyway. Additionally, I never felt like my belongings were in danger.
The only mildly inconvenient thing was that their check-in website didn't recognise my booking itinerary (I think because the booking was done via Expedia and not via their own website?), but that was remedied relatively quickly.
Finally, I want to shout out Kou-san and Ryo-san for all the help they gave me while I stayed! Especially Kou-san. I had the dumbest questions, and he had all the right answers.

Leisure Self

10/10

Exceptional

10 Jun 2023

Natalie

I stayed in the women only dorm with the window facing the train station and not once had an issue with noise.
Everywhere was kept extremely clean and tidy, staff were friendly and attentive if you needed. I brought my food back to eat in the common area, never an issue.
Check-in and checkout was really quick and easy and staff were available each time. Highly recommend for a more chilled area away from the bustle of the busy city while still easily accessible for efficient trains to everywhere!

Leisure Self

10/10

Exceptional

04 Jun 2023

Hellen

Very clean, nice place at reasonable price. Walkable anywhere around metro Tokyo.

Leisure Family

8/10

Excellent

03 Jun 2023

Alexandra

The building and area felt very safe and was right near the station but not in a crazy crowded area. The shared space on the first floor is a nice place to start your day or take a break midway through. After going to more crowded places in Tokyo, I can say I definitely prefer Ueno for lodging. Close enough to the chaos but still space to breathe.

Leisure Self

6/10

Pleasant

02 Jun 2023

James

Great location, air conditioned, but virtually no space.

Friends_and_family Friends

10/10

Exceptional

15 May 2023

Gaurav

Perfect in every way, highly recommended!

Leisure Self

10/10

Exceptional

12 Nov 2022

Amy

From arrival staff were so helpful. Could not fault the hostel it was clean with a great little kitchen. As a solo traveler I felt very safe here.

Self

10/10

Exceptional

30 May 2022

warot

I like this hostel..cleand and quite .i like this area .it's near subway and JR Ueno station.

Business

10/10

Exceptional

24 May 2022

warot

I like this hostel..i stay for 10 days never change the hotel because thin one near ueno station and easy to go everywhere..

Business

10/10

Exceptional

02 Sep 2020

Verified traveler

Friendly staff, clean place, value for money and most importantly very close to train station.

Business Self

8/10

Excellent

11 Aug 2020

Verified traveler

Very nice place. Beds and common areas were quite neat. Although you gotta walk for a while from Ueno station.

Leisure Self

8/10

Excellent

29 Mar 2020

Verified traveler

Small room but clean with good location

Convenient location and clean but much smaller than I thought! Didn't quite expect the bed is almost right by the door.

Self

10/10

Exceptional

25 Jan 2020

Red

Quite affordable and staff are nice to help. Most affordable in that expensive location with those amenities.

10/10

Exceptional

16 Jan 2020

Lucy

Very clean in the bedroom and shared bathroom. Very convenient location. Just hope they will provide free bath towels in the future.

Leisure Family

10/10

Exceptional

14 Jan 2020

Sam

Clean, friendly staff, warm, modern and new. Quite close to Ueno station but we did feel Ueno station is quite a way out. Value for money, great breakfast.

Leisure Friends

8/10

Excellent

31 Dec 2019

Verified traveler

close to Ueno station ,small room,good service,
breakfast is not good enough

Leisure Friends

8/10

Excellent

20 Dec 2019

Verified traveler

The room is good. The breakfast is also good.

Business Friends

10/10

Exceptional

18 Dec 2019

Verified traveler

I'd say that the private bathroom is spacious for Japanese standard. Everything was clean and the bed was comfortable. For the price I paid, the room I stayed in was excellent. They have quite an array of Japanese sake as well to try at their bar, but unfortunately it was closed already when I arrived. The location is a big plus for me, since it's really close to JR Ueno Station and only a few added minutes away from Keisei Ueno Station. However, if you're really sensitive to noise, please note that at night you might still hear the trains. But next time I travel to Tokyo, I will definitely going to put the property to my shortlist.

Leisure Self

10/10

Exceptional

11 Dec 2019

Verified traveler

Very clean and new interiors for all. Private room somewhat small, but Japanese standard I guess.

Very friendly staff and nightly event - Takoyaki was awesome!
All in all, I would visit again when I go to Tokyo next.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2019

Shane

recently renovated good hostel in a very good location near Ueno Station, with breakfast in a friendly price

Leisure Self

8/10

Excellent

13 Oct 2019

Verified traveler

Hotel Has only 1 elevator, have to wait some time. And lobby too small. But good staff, breakfast and clean place.

Leisure

8/10

Excellent

25 Jun 2026

Mai

❤️

10/10

Exceptional

14 Jun 2026

Liliana

Excelente lugar para hospedarse en tokio, muy bien ubicado, perfecto para moverte a diferentes partes de la ciudad

Self

10/10

Exceptional

23 Mar 2026

LUNGHUA

方便從上野坐新幹線

Friends_and_family Family

4/10

Poor

21 Feb 2026

Akira

寝室の寝心地があまり良くなかった。
個人ロッカーが欲しかった。

6/10

Pleasant

17 Feb 2026

WAI MAN

Simple hostel.
Only 1 elevator will take forever to wait.
No interaction area like common areas.
Room will not clean for stay less than 3 nights.
Towel need to get from front desk but they close early.

Family_with_children

10/10

Exceptional

16 Jan 2026

Adriano

Awesome location. Near to ueno station. Small space but works well. Very friendly staff.

Partner

10/10

Exceptional

29 Dec 2025

UMEHARA

朝食はパンがメインの軽めでしたがよかったです。
また、部屋も綺麗で家族連れでもゆっくり出来ました。