Name: HOTEL MYSTAYS Ueno East
Address: 5-5-6 Higashi-Ueno Taito-ku, Tokyo, 1100015, JP

10/10

Exceptional

05 Aug 2026

Leslie

i

4/10

Poor

19 Jul 2026

Karl

I booked the room for 1 adult and 2 kids aged 10, and there was only one bed for the 3 of us. I had to purchase a camping matt for one kid to sleep on the floor to stay at the hotel. Not cool!

The rest of the hotel and staff was great, but be aware when booking with kids they expect you to sleep with them regardless of age.

Family_with_children

10/10

Exceptional

12 Jun 2026

Darcie

Close to shopping and food and able to hold luggage’s at check out. Staff was friendly and helpful

Partner

8/10

Excellent

12 Jun 2026

Ying

Convenient location near Ueno station and all of the popular attractions but tucked far away enough from the busy road to avoid the hectic traffic. Staff was very helpful and check-in process was quick. I was relieved that our room was actually ready early and we didn't have to wait till the typical 3pm. Rooms were clean and surprisingly roomy with a well sized bathroom. Hotel offered self care amenities like toothbrushes and wash towels which guests could grab in the lobby. Our room did not have a closet but had wall hangars for clothes. Breakfast was simple but had a lot of variety. Be aware that the entrance of the hotel actually did not have a ramp and so you'll need to carry luggage up a few stairs to enter the lobby.

Family_with_children

8/10

Excellent

11 Jun 2026

Ming

Conveniently located off metro in a quiet area. Clean and well equipped. Breakfast is great. Room is on the small side but understandable in Japan.

Partner

6/10

Pleasant

22 May 2026

Yumiko

Great buffet breakfast - great selection and plenty of food. Even though the area was small, the restaurant staff worked hard to keep it moving. The room that I stayed was small and old, but clean. I was comfortable. The morning front staffs were kind to answer some questions that I had.

10/10

Exceptional

22 May 2026

Muhammad Umer

Clean rooms! A bit tight bit that's expected. Quiet neighborhood and close to train station

Family_with_children

6/10

Pleasant

06 May 2026

Frankie

Room is way too small. The desk is too small

Self

6/10

Pleasant

26 Apr 2026

Stephanie

Property is aging but the room was enough for our one night stay

Family_with_children

10/10

Exceptional

17 Apr 2026

Sarah

Great location, very friendly staff always happy to help. Room was great.

10/10

Exceptional

17 Apr 2026

jie

everything is great

10/10

Exceptional

16 Apr 2026

Myka

very good breakfast, highly recommended

8/10

Excellent

12 Apr 2026

Valerie

Room was clean and they had an option for breakfast buffet which alot of people seemed to enjoy. The room given to us for our 5 nights had holes in the walls, wear and tear on walls and bathroom. Toilet seat wasnt sitting properly but other than that it was okay.

Family_with_children

8/10

Excellent

10 Apr 2026

Julie

Clean room, convenient power sockets, good value.

Partner

10/10

Exceptional

10 Apr 2026

Lara

Good, quiet location. With walkable access to both Ueno station and Asakusa as well as other public transport to other areas of Tokyo. It was a clean decent sized quiet room which made a great base at the end of along day of sight seeing. Staff were very nice and helpful, including helping to arrange luggage forwarding and storage. Breakfast was great with a good variety and there are several convenience stores nearby if you need snacks. Would 100% stay here again.

Self

6/10

Pleasant

01 Apr 2026

Sarah

The rooms were SO hot!! They had a note that the hotel is run on central air so the temps could not be adjusted in the rooms. Our rooms were baking, good thing the windows could be open about 6 inches. I had to leave my windows open the entire time, even at night when sleeping - which made for all the outside noises like sirens to be heard.
The rooms are a little dated, other than the temperature issue, the hotel & room were fine for a couple nights stay. The hotel is not in the busy part of Ueno so there's about 15 minutes of walking to get to the areas with things to do. The hotel is only a few minute walk to the Ginza line which was very convenient.

10/10

Exceptional

27 Mar 2026

Oscar

It was just perfect

6/10

Pleasant

23 Mar 2026

Martin

Room was just ok. The big issue for me was no control over room temperature, thankfully I was able to open the windows a bit.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Viviana

A bit pricey compared to equivalent hotels in other parts of the world, but this is Tokyo, and it’s becoming more expensive and harder to find rooms. The location is excellent—very close to Ueno and within a reasonable walking distance from Asakusa Station. Breakfast is expensive if it’s not included in your rate, but you can find great coffee shops and bakeries in Ueno for much less than the cost of the hotel breakfast.
The rooms are incredibly small, as is typical in Tokyo, even though we paid extra for a “regular” double‑size bed. That said, the room was immaculately clean, the staff were extremely kind, and overall we had a great stay.

10/10

Exceptional

16 Mar 2026

XIN HUI

Feel Wellcome very well

10/10

Exceptional

13 Mar 2026

Simon

Clean room. Good facility. Wifi works well. Walkable to Ueno Park, lot of stores and restaurants around.

8/10

Excellent

07 Mar 2026

William

Only downside was the wi-fi was poor, but otherwise it got the job done and is conveniently located jist next to Ueno station.

8/10

Excellent

28 Feb 2026

Nihal

“This is a good hotel with close proximity to two train stations, approximately a 6- and 12-minute walk away. Several supermarkets are located nearby, and the property is centrally located.”

8/10

Excellent

21 Feb 2026

Graham

Very friendly staff. Good location for the station (Ueno).

Partner

10/10

Exceptional

13 Feb 2026

Diem

Very convenient quiet and clean. And friendly staffs

8/10

Excellent

07 Feb 2026

MD TAREQ

The most stood out experience was the breakfast.
It was awesome.

10/10

Exceptional

04 Feb 2026

Ann-Thamar

The staff was so nice. It made the trip so much easier knowing that I could go to them with any questions made my stay the best!

Leisure Family

8/10

Excellent

01 Feb 2026

Juan Paulo

Was good for the price! Staff was friendly and helpful. If you just need a bed at the end of the day and something that is a bit more private than a capsule hotel, then this place is good!

Leisure Self

8/10

Excellent

23 Jan 2026

Osvaldo

We had a quick one night stay here before heading back home and it was quite good! The breakfast was yummy with a good amount of options, hotel was maintained nicely and was very clean! The television was a bit outdated and the pillows were quite stiff, but past that it was a really good experience.

Leisure Partner

8/10

Excellent

19 Jan 2026

Mark

It is a nice, clean hotel. The Ueno park and the Ameyoko market are within the walking distance. To Ginza, just hop on the Ginza line

6/10

Pleasant

13 Jan 2026

Brittany

Staff were very friendly. Good location. Room was a bit dirty, mold near the heating vent. Top bed duvet had stains on.

Partner

10/10

Exceptional

13 Jan 2026

Darin

Excellent location!

8/10

Excellent

24 Nov 2025

Frankie

Staff are good

Leisure Partner

8/10

Excellent

22 Oct 2025

Rebecca

Enjoyed our stay. The room was very tiny but you figure out how to step over and around your belongings as it’s just a place to crash at night. It felt very clean! We paid for breakfast buffet one morning and it was a very nice spread of both Japanese and American food. The area is close to multiple subway stations and shopping/food.

Leisure Friends

10/10

Exceptional

22 Oct 2025

Alex

Nice queen double bed. We were two with 3 luggages but still had some decent space. Depending which leg is going to be for you part of your trip I would recommend go for queen or king.

10/10

Exceptional

11 Oct 2025

priscilla

clean

Leisure Family

8/10

Excellent

11 Oct 2025

Faith

Plenty of good shops and eateries nearby.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

Mark S

Nice breakfast. Spacious room. Convenient to transportation and Ueno Park.

Leisure Family

10/10

Exceptional

28 Sep 2025

Tracy

Loved the location in a quieter street, loved the staff. Very close to Ueno Park and handy for Asakusa! I woukd stay again.

Self

10/10

Exceptional

16 Sep 2025

Colby

Very good hotel and helpful staff

10/10

Exceptional

12 Sep 2025

jeff

Great breakfast

Leisure Family

10/10

Exceptional

07 Sep 2025

Alice

I think it was really worth the price. It was kinda old and I wouldn’t say it was the cleanest hotel because of that but it made my trip worth what I paid

Leisure Partner

10/10

Exceptional

04 Sep 2025

Naryalette

Many convenient stores nearby

Leisure Partner

8/10

Excellent

30 Aug 2025

Russell

Great location and value! Slightly cosy rooms, but manageable! Staff were fantastic

Leisure Partner

10/10

Exceptional

30 Jul 2025

Sharon

Small room but great location and friendly staff

Leisure Self

10/10

Exceptional

17 Jul 2025

Marcelo

The experience was amazing! The service was great and the food was pretty good as well. For traveling, I’ll be sure to return here!

Leisure Family

8/10

Excellent

14 Jul 2025

Maria

Staff were very friendly, location is quiet and felt safe. About 12 min walk to Ueno station. Would stay here again.

2/10

Poor

28 Jun 2025

Nimit

Terrible experience. Aircon not cooling room down after 2 hours inside room. Hotel provided clock / room temperature showing 23 degree. Upon checking with reception, they said set aircon dial to high which is just fan dial no temperature setting in room. If that doesn’t work, open window of room or can borrow fan. It’s terrible for aircon to not work when outside temperature during day is 33 humid and nights are 23.

Friends_and_family Family

8/10

Excellent

14 Jun 2025

Tanya Marie

Great location within walking distance of Ueno station (JR lines) and Inaricho (Tokyo subway).

Able to leave bags before and after check in, these are stored in the lobby.

Check in process was simple and quick, did have to pay a city tax on check in (either cash or card was accepted).

Room and bathroom were clean and functional and good range of amenities provided.

Leisure Self

10/10

Exceptional

12 Jun 2025

Parwinderpal

Easily accessible nd connected to evry corner of city

Leisure Friends

8/10

Excellent

08 Jun 2025

Legeinia

Close to station and Family Mart

Leisure Partner

10/10

Exceptional

16 May 2025

Henry

Great location for access to Ueno, Asakusa areas and transportation to other areas

Leisure Family

10/10

Exceptional

08 May 2025

Kaori

No complaints w

Another friendly staff, clean place! Location was nice as it was just off the busy road, so it was quiet, but convenient location to walk to places and to take the train.
I liked the Eco option when I was booking the room, but they brought new towels every day anyway.

Partner

10/10

Exceptional

02 May 2025

Jastin

Quaint and calm neighborhood, with lots of good food options nearby! Very walkable and easy to get around in! A train station away from all the places you would like to see. Highly recommend!

Leisure Partner

10/10

Exceptional

30 Apr 2025

Jacky

Great overall experience during my 6 night stay at this hotel. It is conveniently located near 2 stations. Our room is very spacious for Tokyo. Staff is also very friendly and knowledgable.

Leisure Family_with_children

8/10

Excellent

14 Apr 2025

Man Yee

Nice staffs

10/10

Exceptional

11 Apr 2025

Anthony

Awesome stay! First time in Japan and it was our second week when we stayed here in Tokyo. Great hotel very safe, quiet, and convenient. Walking distance to a lot of attractions and close to our favorite line which was the Ginza line, it took us to all the other major cities in Tokyo. Pleasant stay, staff very polite and nice! Also were kind enough to hold luggage after checkout time so we can explore a little more before we left home. Would stay here again! I was traveling with my partner and we stayed in a double bed which fit us perfect!

Leisure Partner

8/10

Excellent

21 Mar 2025

Calvin

Close to the subway. A little walk to the JR Ueno station and Keisei Skyliner. No AC in winter, only central heating.

Leisure Family_with_children

8/10

Excellent

14 Mar 2025

Gerrad

Nice simple hotel close to train lines and plenty of dining options in walking distance

Leisure Partner

8/10

Excellent

12 Mar 2025

tan nam

S

6/10

Pleasant

01 Mar 2025

TJ

We enjoyed our stay in this property. The room was tiny for what we paid for, and room/bathroom needs updating. Nevertheless, it was a somewhat comfortable stay. We love that it was close to the Ginza Line, and Ueno station was a 10 minute walk. Lots of cool restaurants and convenience stores around

Leisure Friends

6/10

Pleasant

08 Feb 2025

Qube

Room need renovation

Leisure Partner

10/10

Exceptional

21 Jan 2025

Andrea

Lovely stay

Leisure Friends

10/10

Exceptional

05 Dec 2024

Jesse

Close proximity to Kanda Station, more in the business district part of Tokyo so a bit quieter but close to plenty of restaurants at Kanda Station. Rooms were comfortable and more sspacious compared to other properties.

Leisure Partner

8/10

Excellent

15 Nov 2024

Melissa

This hotel is part of a nice, affordable chain. The rooms are quite nice for a business hotel. You can get breakfast for a reasonable cost, but there are no vegetarian/ vegan options. The biggest issue here is stairs. There is no way to enter the lobby without going up around a dozen stairs. A pain when you have luggage, but it would make this hotel very challenging for someone with mobility issues.

Leisure Family

10/10

Exceptional

01 Nov 2024

Kyle

Perfect walking distance to Ueno station or to the nearby tokyo metro station. Also an easy walk to Kappabashi or even Asakasa if you didn't want to take the metro. Staff was super helpful and friendly, only negative was the peeling wallpaper in the room

Leisure Partner

10/10

Exceptional

23 Oct 2024

Mike

Clean and tidy

10/10

Exceptional

19 Oct 2024

ren

Few minutes away from train stations and close to convenience stores

Leisure Partner

10/10

Exceptional

10 Oct 2024

Madeline

Great hotel! Very small rooms as typical in Japan, but we enjoyed the stay! For the price it was great. I was worried about booking hotels in Japan but had a good experience with this one!

8/10

Excellent

07 Oct 2024

Brian

Quiet area where it was easy to access trains.

10/10

Exceptional

05 Oct 2024

Julia

Great location and quiet

Clean and comfortable if a bit dated. Very nice staff. Breakfast was okay.

Self

8/10

Excellent

02 Oct 2024

Rodante

Nice hotel. Bathroom looked a little messy than another hotel I stayed at previously. Either than that, beds were comfy, provided amenities, it was walkable to the station and near a lot of food options. It was okay. Probably would stay here again cuz of convenience

Leisure Self

10/10

Exceptional

22 Sep 2024

David

This hotel was conveniently located near the Ginza subway line. While the room’s size took some getting used to, the hotel’s location and the incredibly helpful staff made our stay amazing.

Leisure Partner

8/10

Excellent

16 Sep 2024

Jasmine

Gtrat for price, nice quiet area and taxis are always put the front

Leisure Family_with_children

8/10

Excellent

15 Sep 2024

Brandon

A very budget friendly hotel. The staff were helpful and the area was amazing. Be warned booking during hotter months, the hotel uses central A/C and gets very warm. The laundry service is behind the hotel but was very easy to use. I highly recommend the nearby Bath house as well.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Verified traveler

Great for long term stays!

Really good for long term stays! Not a typical hotel you’d think of. Has washer and a really comfy bed. The only thing is that it’s not super close to any great restaurants or mall, everything is 2 bus stops away. But if you’re ok with walking and want to be away from the crowd it’s perfect.

Partner

10/10

Exceptional

08 Sep 2024

Thiew Kheng

Th hotel is near the Ueno station, about 5 mins walk. There is a washer/dryer room behind the hotel, ¥100 for washer, ¥100 for dryer for 15 mins, you can top up ¥100 for additional 15 mins. There are Family Mart and Lawson around the corner. I love that the hotel provides free good quality skin care and we can replenish it anytime as many as you want.

Leisure Friends

8/10

Excellent

01 Jun 2024

Dave

Rooms are standard Japanese size which is smaller than most North American rooms. The room and bathroom is clean and has all the amenities.

Leisure Family

6/10

Pleasant

23 May 2024

Gail

Breakfast- You had to order breakfast when you check-in and most breakfast was sold out except egg sandwich.

Rooms seem smaller than pictures.

Leisure Friends

10/10

Exceptional

20 May 2024

Ivan

Would stay again

Great location. The staff were very patient and accomodating. The breakfast was simple, but delicious.

Friends_and_family Family

4/10

Poor

14 May 2024

Billy

The front desk staff were great!
I definitely had some miscommunications with the house keeping staff. Which may be on me. But they did disturb me with the \"Do not disturb\" sign up. But the nooks and crannies of this room were gross. Bathroom had a moldy smell, especially after a rain. There are better places in the area to stay.

Leisure Self

8/10

Excellent

12 May 2024

Verified traveler

Clean quiet hotel within walking distance from Ueno. Breakfast options are limited (and did not have one that was on the picture but was not offered). Other than this, it was totally fine.

Friends_and_family Family

8/10

Excellent

07 May 2024

Verified traveler

Very quiet and clean hotel. Breakfast options were limited (sandwich or bento box) and felt repetitive with 5 days of stay, but would have been fine for a shorter stay. A salad option I saw on pictures was not offered.

Partner

4/10

Poor

27 Apr 2024

Jocelyn

The room was way too hot/ uncomfortable , no AC.

Leisure Partner

6/10

Pleasant

16 Apr 2024

marni

Staff were very welcoming and got us checked in quickly. Downfall was there was no AC. It was 25 degrees Celsius both days we were there and it was hot! We had to sleep with the window open to try and sleep and it was loud first thing in the morning. Beds were very hard. Overall great location and average room.

8/10

Excellent

24 Mar 2024

Irene

It’s important to me to have a 24/7 front desk especially in a foreign country.

Family

6/10

Pleasant

16 Feb 2024

MARJORIE

It was very warm in the room, hard time adjusting temperature.

Friends_and_family Friends

2/10

Poor

30 Jan 2024

Daisuke

Humidifier and toilet were moldy. No heater during the winter.

Business Self

6/10

Pleasant

06 Jan 2024

Verified traveler

Not for people with disabilities

Not a good hotel for people with a walking/standing disability. There are no ramps or railings at the entrance. Infact, there are stairs without any railings and poor night time lighting. So if you have a walking impediment or require a wheelchair, then this is not the hotel to book. Air ventilation is poor so the room, during the winter, is very stuffy. They provide a humidifier/air purifier machine but it wasn't all that helpful. Crack open a window to let some fresh air in but if you're staying in the winter then make sure to keep your body and head warm at night. It was very cold since there's no thermostat for the rooms. They have a central air conditioner that runs but it was not working during the first 2 days of our stay. The elevator closes quickly so watch out for that. The front desk people were polite and nice. There were room/stay amenities at the lobby (e.g. toothpaste and toothbrushes, wash clothes, etc.). The room has very good shampoo, conditioner, and body wash. The rooms with single beds were very small; they are only big enough for 1 person...maybe 2 people of smaller statures. I recommend booking the rooms with 2 beds if you want a normal sized room. The bathtub (at least the one in our single bed room) had, what feels like, a very flimsy bottom. I felt like I would break it if I stayed in the tub too long. The height between the floor to ceiling in the bathroom is shorter and you have to step over a small wall to get into the bathroom.

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Kate

Great stay, room had everything we needed and staff were very helpful and friendly.

Leisure Partner

10/10

Exceptional

12 Dec 2023

Carlo

Practically everything about this property was good. One thing that can be improved is the poor wifi— it has been a consistent complaint of guests. The property should do something about it.

Friends

4/10

Poor

29 Nov 2023

Lewis Raymond

Quite a bit smaller than planned. Hard for two travellers. Also had some mould and stains in the bathroom area.

Leisure Partner

10/10

Exceptional

25 Nov 2023

Thomas

Close enough to the metro lines to be apart of everything and still be quiet and relaxing. Compared to Shibuya, Shinjuku, Ikebukiro. Ueno is cost effective and downright friendly

Leisure Partner

10/10

Exceptional

15 Nov 2023

Efrain

There was amazing staff that spoke English.

6/10

Pleasant

11 Nov 2023

Thirachat

โลเคชั่นดี ห้องพักสะอาด แต่ไม่สะดวกเวลามีกระเป๋าใบใหญ่ เพราะว่า ทางโรงแรมไม่มี ทางลาดให้ลากกระเป๋า ต้องยกขึ้นบันไดเอง และพนักงานโรงแรมก็ไม่ช่วยยก

Leisure Friends

8/10

Excellent

19 Oct 2023

Kin

It is closed to the main Ueno metro station. It is also only couple minutes from the Ginza line. The hotel is on the quiet side of Ueno station. The other side has lot of restaurants and shops which are about 10 mins way. The hotel is fine except the wifi is horrible. I had stayed at the same chain in Yokohama which had no problem at all.

Leisure Family

4/10

Poor

13 Oct 2023

KIN S.

the bed not comfortable and ceiling light should use fluor. instead small light bulb, hard to see sometimes !

Business_and_leisure Family

8/10

Excellent

15 Sep 2023

Geoffrey

We were happy with the Hotel & price

6/10

Pleasant

06 Sep 2023

Shen-Hsiang

The room and the property could be cleaner in detail; it would be much better. There was a day without providing pajamas, one day without changing toothbrush (no new toothpaste to use), one day without providing a clean towel and bad sheet. Housing keeping detail could be improved.

Business_and_leisure Family

8/10

Excellent

16 Jul 2023

YICHEN

Great location, near JR Ueno station (5min walk) and Sensō-ji (浅草寺) (20min walk). Quiet at night. Room is clean.

The only issue is the WIFI coverage.

Leisure Family