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Sutton Place Hotel Ueno

Tokyo · Japan

7-8-23 Ueno, Taito-KuView location

8.0/10Excellent308 Reviews
Cleanliness8.2/108.2
Service8.4/108.4
Comfort7.6/107.6
Condition7.6/107.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sutton Place Hotel Ueno

Enjoy a comfortable stay at Sutton Place Hotel Ueno, located in the heart of Tokyo. Our air-conditioned rooms feature microwaves, LCD TVs, and private bathrooms with deep soaking bathtubs. Prepare a meal in the communal kitchen and stay connected with complimentary Wi-Fi.

We offer convenient amenities such as luggage storage, laundry facilities, and a safe deposit box at the front desk. Explore nearby attractions like Ueno Park and Zoo (within a 15-minute walk), Sensoji Temple (1. 5 mi), and Tokyo Skytree (2. 3 mi).

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A stay at Sutton Place Hotel Ueno places you in the heart of Tokyo, within a 10-minute walk of Ueno Park and Ameyoko Shopping District. This hotel is 0.6 mi (1 km) from Ueno Zoo and 1.5 mi (2.5 km) from Sensoji Temple.

Make yourself at home in one of the 50 air-conditioned rooms featuring microwaves and LCD televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk.

Popular amenities

Free WiFi
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 4:30 PM
Check-in until midnight
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 1:00 AM. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Spoken Language

    Japanese

    English

Nearby attractions

Ameyoko Shopping District 0.6 km / 0.4 mi
Ueno Park 0.7 km / 0.5 mi
Tokyo National Museum 0.9 km / 0.5 mi
Kitchen Town 0.9 km / 0.6 mi
Ueno Zoo 1 km / 0.6 mi
University of Tokyo 1.4 km / 0.9 mi
Akihabara Electric Town 1.6 km / 1 mi
Kaminarimon Gate 1.7 km / 1 mi
Sensoji Temple 1.8 km / 1.1 mi
Yoshiwara Shrine 1.9 km / 1.2 mi
Asakusa Shrine 1.9 km / 1.2 mi
Kanda Shrine 2.1 km / 1.3 mi
Sumida River 2.2 km / 1.4 mi
Yanaka Ginza Shopping Street 2.4 km / 1.5 mi
LaQua Tokyo Dome City 3 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 50
  • Single rooms: 36
  • Double rooms: 21
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
Show 8 more facilities & services
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Bar
  • Air conditioning in Restaurant
  • Conference room
  • Massage
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE NON SMOKINGDOUBLE • DELUXE NON SMOKINGDBL.DX-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    DOUBLE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH DOUBLE BEDSINGLE • WITH DOUBLE BEDSGL.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    SINGLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sutton Place Hotel Ueno

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sutton Place Hotel Ueno

8.0
Excellent
308 Reviews
Cleanliness
8.2 /10
Service
8.4 /10
Comfort
7.6 /10
Condition
7.6 /10
Amenities
8.0 /10
100 reviews shown
6/10
Pleasant
05 Aug 2026
Steven A
We were a little disappointed, the photos displayed on Expedia was obviously taken some years ago as the room looked a little worn…but it was clean and functional. I selected it primarily due to the relative short walk to Ueno Station and that it had a queen bed. We used the laundry which was convenient however if you want housekeeping you have to give 24 hours notice.
10/10
Exceptional
23 Jul 2026
Wei-Tso
離上野車站很近，上野周邊走路皆可達，下次來還會再選擇
6/10
Pleasant
03 Jul 2026
Aaron
The Staff was excellent at the hotel due to being friendly and polite, my only complaints was that the room was musty upon arrival and I had to run the air conditioning for a while to get the musty smell out of the room.

plus the other thing that was bad, is that the bathroom smelled of stale urine and that smell would not go away.

Security was an issue as you do not need to use a card to use the elevator and anyone can just go to a floor, I did speak to another guest who complained about room size but I got the deluxe as it was last minute and that was spacious although it is quite expensive for the standards at the hotel in terms of modern hotels.
Self
10/10
Exceptional
15 Jun 2026
HEE JIN
Your hotel's place is good for stay. I have been satisfied your hotel very well.
Self
6/10
Pleasant
31 May 2026
Glenn
Proximity to the station was great
Family
10/10
Exceptional
28 May 2026
CHAOKUN
櫃檯人員非常友善
房間很乾淨
住宿地點離車站很近
大型行李也有手扶梯
非常方便
Self
10/10
Exceptional
23 Apr 2026
Atsawin
Near SHOPPING CENTER AND FOOD
Friends_and_family Friends
10/10
Exceptional
20 Apr 2026
Yoshio
大変良い滞在でした
アメニティをフロントまで取りに行くのが面倒くさいときがありました
できれば部屋の掃除をフロントに頼まなくてもよければもっと良いのに…
2/10
Poor
22 Mar 2026
Randall
The bathroom had widespread, visible mold, so I’d give the whole experience a 1. That and the bathroom light switch fell out of the wall, leaving exposed wires.

The mold could have been easily taken care of with a simple scrub brush and some cleaner with bleach, so I’d chalk it up to lax housekeeping, poor management or a negligent owner—or perhaps all three.

Personally, I’d find another place to stay unless future review indicate that the property is up to at least a minimum standard for cleanliness and maintenance.
10/10
Exceptional
19 Mar 2026
Jiaming
the room is more spacious than the average hotels，just a few blocks away from the
Ueno JR main exit, which helps a lot when you are carrying luggages. the Staffs are very friendly and helpful, they were all amazing! it was definitely a comfortable stay, and we would certainly choose this hotel again.
Friends_and_family Family
8/10
Excellent
11 Mar 2026
Te Atu Rangi
The staff were friendly who knew some English which helps with language barriers
Partner
10/10
Exceptional
16 Feb 2026
I-Chi
Clean con
10/10
Exceptional
15 Feb 2026
Tom
This is a small quaint hotel. If you're looking for something by American standards then this probably isn't for you. But if you're looking for something simple to rest your head, that's clean, friendly and in an amazing spot then definitely book here.
Leisure Self
10/10
Exceptional
09 Feb 2026
DAVID MARIANO
Great staff, just i need a little more space to hang my clothes
Friends_and_family Friends
8/10
Excellent
26 Dec 2025
Lynette
Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park
Partner
6/10
Pleasant
15 Dec 2025
Yiting
The room was generally clean but the bathtub looked a bit concerning so I opted for showers instead of baths during my stay. The hotel didn’t feel very secure. Anyone could easily access the rooms via the elevator and the traditional key-based locks made me feel they could be easily replicated. Furthermore, the room safe wasn’t bolted so I wasn’t comfortable leaving any valuables there.
Leisure Self
10/10
Exceptional
15 Dec 2025
MO CHANG
Staff is kind and nice, room is clean
Friends_and_family Friends
8/10
Excellent
10 Dec 2025
DESMOND
Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it).

Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.
Partner
8/10
Excellent
02 Dec 2025
David
Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Leisure Self
4/10
Poor
30 Oct 2025
Andrew
Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering.
Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels.
Bathroom has a really awkward double sliding door.
On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all.
There are fare better hotels available for the same price.
Leisure Partner
10/10
Exceptional
06 Oct 2025
Hardeep
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
Leisure Friends
10/10
Exceptional
29 Sep 2025
CHUNAN
Clean and Close to Station
Self
6/10
Pleasant
12 Sep 2025
Yau
The room is pretty small, if you have 2 large luggage, you will probably have a problem moving around in the room.
Leisure Family
10/10
Exceptional
07 Sep 2025
Stacey
Great hotel, quiet, clean and easy overnight from Narita airport.
Leisure Partner
10/10
Exceptional
30 Aug 2025
s
Quiet, good location, Great staff.
6/10
Pleasant
28 Jun 2025
Christopher
This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Partner
10/10
Exceptional
25 Jun 2025
Levy
Clean
Leisure Family
8/10
Excellent
17 Jun 2025
Mei
Very convenient location, a lot of dining options around area.
8/10
Excellent
08 Apr 2025
Mark
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Leisure Family
8/10
Excellent
23 Mar 2025
Dexter
Overall pretty good experience.

The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily.

About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.
Leisure Family
8/10
Excellent
09 Mar 2025
Dean
Road noise, and curtins let alot of light through but still i nice friendly place to stay
Leisure Partner
8/10
Excellent
22 Feb 2025
riley
Good stay, just the occasional japanese bug
Self
6/10
Pleasant
20 Feb 2025
Victoria
The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby.
The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though.
Location very convenient to UENo station.
Staff are polite.
Leisure Family
8/10
Excellent
16 Feb 2025
Wei Jie
Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Leisure Partner
8/10
Excellent
05 Feb 2025
Kai Kwong

A fair place to stay

This is a affordable place to stay, it's location is good. It has high CP value. I recommend the hotel to remove the chair to save some space.
Friends_and_family Family
4/10
Poor
15 Jan 2025
Verified traveler
The reception has limited time. Although the hotel leaves us the contact number when staff are not around, it didn’t work for a while. I needed to leave a luggage in the morning until the next stay after a week. I almost missed the flight as none responded to my calls.
Self
10/10
Exceptional
04 Jan 2025
Phillip
Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.
Leisure Family
8/10
Excellent
17 Dec 2024
Veerasit
Moderate price for good room size, walkable area,
Check-in time at 16:30 is too late, no breakfast provided but lots of fast food restaurant in the area
Leisure Family
8/10
Excellent
13 Dec 2024
Grace
The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.
6/10
Pleasant
01 Dec 2024
Sin man chris
Not clean
6/10
Pleasant
18 Nov 2024
Jingjing
Couldn’t sleep because the room facing to the highway and it is very noisy in the middle of night .
Self
8/10
Excellent
14 Nov 2024
James
Card keys will be more convenient
Business Self
10/10
Exceptional
11 Nov 2024
Pioray
Excellent Service
Business Self
6/10
Pleasant
10 Nov 2024
Alfred
I didn’t know much about this hotel before booking. It is based on self help e.g.

1. Throughout my stay from Nov 04 to Nov10, upon check-in, I was told no staff will enter the room to change bed sheets, also not cleaning. I was instructed to take litter to collecting bin on 2 fl.

2. I was also told for used/dirty towels, I must return to 2fl. collecting bin, and pick up clean towels from 3fl office.

3. In the 5 times I went to 3rd floor check in counter, always greeted by a new face and many staffs only speak very basic English. Some Can’t give clear / understandable answers.

4. When I checked out on Nov 10, around 7:15am, there’s no staff on duty at the office counter. There’s a notice: telling guests just return the room key into a small box for checking out.


The above is not complain, just let your company know the real situation.
Leisure Self
8/10
Excellent
09 Nov 2024
Verified traveler
兩人房，兩張床，行李不好打開，但浴室還算大，有浴缸。出了車站，找了幾十分鐘才找到。
Partner
8/10
Excellent
28 Oct 2024
Wai Heng
Nil
Leisure Partner
10/10
Exceptional
08 Oct 2024
Andrea

Great stay in the heart of Ueno

Great stay! Prime location. It’s close to Ueno station and the Ueno Kesei Skyliner if you’re flying in from Narita Airport. The rooms are small, and the bathroom layout is different than what you see in most Tokyo hotels, but it’s cozy. Most staff didn’t speak English but they’re so great and will help with anything! Will be back soon!
Friends_and_family Family
8/10
Excellent
08 Oct 2024
Betty
It was convenient.
Leisure Family
8/10
Excellent
06 Oct 2024
Andrew
Friendly staff
Leisure Self
6/10
Pleasant
05 Oct 2024
Siyi
Building is old, toilet and bathroom together, old tiles on the wall, bad smell in the corridor....

Reservation staff was nice but not skillful enough. They were not really handling it well when my reservation info didn't show up right away and I was fretting. Staff started to speak Chinese to me although I told him I prefer Japanese. And having to insist on that for 3 times to have him switch to Japanese was also not well...

Bed was good but towels give an unpleasant smell.

I believe for this quality, the price is so much overrated.
Leisure Self
4/10
Poor
02 Oct 2024
Clint M
Pros: Excellent service at front desk.
Cons: Only one tiny elevator for entire hotel, hotel needs a major renovation to update everything, tile in bathroom floor and around sink needs to be cleaned, no lobby area (check in is on the third floor in a 12x12 sq ft room), emergency exit that leads to staircase outside of building does not have secured doors on each floor, ugly old brown towels in bathroom.
Partner
10/10
Exceptional
23 Sep 2024
Yutaka
Very well
Partner
8/10
Excellent
20 Sep 2024
Yutaka
いろいろこちらの頼みに応じていただき、過ごしやすかったです。
ありがとう
Business Partner
10/10
Exceptional
26 Jul 2024
YANG
it is very comfortable to stay
Self
8/10
Excellent
16 Jul 2024
Norio
Easy, clean, everything works fine.
10/10
Exceptional
08 Jul 2024
Ang Qi
It was really pretty and new
Leisure Self
10/10
Exceptional
05 Jul 2024
Ching In
Good
Leisure Family
10/10
Exceptional
03 Jul 2024
David
When I arrived a bit early, the staff was very kind to me and allowed me to check in early.
I felt that the room was very spacious for the price and the air conditioning worked great to keep cool on a warm summer day.

Some amenities you will have to stock by yourself in the lobby so be sure to pay attention to the staff's instructions when you are checking in.
Leisure Self
10/10
Exceptional
21 Jun 2024
hon kin

good location, clean room & friendly staff

hotel located pretty close to Ueno JR station, room is clean & tidy. I stay 2 days, there are no cleaning service, need to get towels myself. I feel not a big deal.
Friends_and_family Friends
8/10
Excellent
02 Jun 2024
Steven
Over the hotel is clean and comfortable. The areas I am concerned with are:
1. The hotel room door has to be physically locked when I go out unlike the other hotels. (The hotel staff did not highlight this matter when I checked in)
2. Anyone including the strangers can access to all the floors of the hotel.
Leisure Self
10/10
Exceptional
27 May 2024
Xuanyan
the ueno area was very convenient and the subway is very near
Leisure Self
10/10
Exceptional
24 May 2024
Michael
Location was convenient and the room was nice.
4/10
Poor
28 Apr 2024
Xuqiang
Not recommended place. Room is small and no service at all. The good part is it is close to Ueno station and great Japan night street food is in walking distance.
Leisure Family
8/10
Excellent
22 Apr 2024
Jennifer
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Leisure Family
8/10
Excellent
13 Apr 2024
Neil
Hotel was good for what it was our room was spacious hotel has communal kitchen no housekeeping but fresh towels from reception
Partner
10/10
Exceptional
27 Jan 2024
Carlos

Great stay Location Location Location

The stay was great. Staff were nice and explained everything.Check in and out were very easy. Bathroom seems little dated but it's very clean. Location is Excellent 4 min from the station. The only thing is the room has keys instead of the card pass. So don't lose the keys.
Self
10/10
Exceptional
08 Jan 2024
David
Tight small room but very close to the stations
Leisure
10/10
Exceptional
06 Nov 2023
Shane
This is my go-to place to stay in Tokyo. It's close to Ueno station and has easy access to everything you need. If you enjoy walking, you can easily get to Ameyoko, Senso-ji, Skytree, Kappabashi-dori, and even Akihabara. Staff is friendly, and it's a very unique place to stay.
Leisure Family
10/10
Exceptional
03 Nov 2023
C
Very nice hotel, perfect bedding
Leisure Self
8/10
Excellent
08 Jul 2023
chung man
Top floor facing Skytree Tower is a surprise, room is small with one chair. Bathroom is good but shower not strong enough. Have kettle but no drip coffee and only tea.
Leisure
10/10
Exceptional
16 Apr 2023
Vijit
Good location. Walking distance from Ueno station.
Leisure Family
10/10
Exceptional
10 Jul 2026
Kwongming
房間清潔ok
不過我訂一房兩床不是固定會郁動、瞓起上嚟有啲唔舒服，呢方面要改善
6/10
Pleasant
29 May 2026
YUHUI
百葉窗簾遮光性差，影響睡眠，天一亮就會被陽光照醒，請注意！
Partner
6/10
Pleasant
15 May 2026
Tadakazu
旅の途中で利用、施設やサービスはごく一般的な内容。但しロケーションが便利、上野駅近くにあり夜遅く到着しても食事の場所に困らなかった。上野駅を中心として動くのであれば使い勝手が良いと思う。
Family
8/10
Excellent
06 May 2026
sanghoon
위치도 좋고 깨끗하고 좋았어요
Self
6/10
Pleasant
15 Apr 2026
kosuke
お風呂やトイレは広く快適です。ベッドはイマイチ、鍵も不便ですが価格を考えると許容範囲でした。
Self
10/10
Exceptional
15 Mar 2026
YiFan
交通便利，過馬路就有7-11，再過去也有全家，飯店二樓也有飲料販賣機，離上野車站300m而已， 房間雖小但CP值很好
Partner
8/10
Excellent
12 Jan 2026
tak sing
地點方便 近上野jr
Friends_and_family Family
2/10
Poor
28 Dec 2025
Axel
フロントのスタフはとても優しいが、経営側は誠実とは言えません。問題があると思います。
Self
6/10
Pleasant
07 Dec 2025
健二
駅が近くて良い
10/10
Exceptional
07 Dec 2025
shioya
冷蔵庫内に前の宿泊者のお弁当の残りみたいなのが上段に入っていて、臭いがしてビックしました。凄く小さい容器だったので、お掃除の方が見落としてしまったのかと思います。
その他は、近隣にお店も多く、交通の便も良く、お部屋は清潔で使いやすかったです。
ブラックフライデー価格なのか、とてもお安く滞在できましたので、大変満足でした。
ありがとうございました。
Leisure
8/10
Excellent
04 Dec 2025
Kam Fung
不錯
Self
8/10
Excellent
26 Nov 2025
Wing Ho
地點步行可達，鄰近交通中心。房間舒適，空間尚算充裕，職員友善
6/10
Pleasant
24 Nov 2025
Akira
コンセントが枕元にないのが残念。
値段相応です。
Business Self
6/10
Pleasant
20 Nov 2025
Henriette
Værelsets størrelse mindre end angivet - virkede som om badeværelset var talt med! Ingen rengøring ved flerdagsophold og du skal selv tømme skrald og skifte håndklæder.
Ikke charmerende bygning.
Friends_and_family Friends
8/10
Excellent
28 Oct 2025
MAN CHI
房間整潔，職員有禮，價錢合理。
6/10
Pleasant
26 Sep 2025
chiaki

普通

入ってすぐにトイレとバスタブがでビックリしました。
バスタブが浅くてお風呂につかるには微妙でした。
ベッド周りにコンセントはないです。
決して綺麗というわけではないですが、悪くはないです。
Self
8/10
Excellent
25 Aug 2025
Verified traveler
こじんまりとした清潔感あるホテルでした。猛暑の利用だったので製氷機があると助かります。2階の自動販売機を利用しようとしましたが、乾燥機の暑さでサウナのようでした。利用者の外国の女性が地べたに座り込んで音楽聴いていたのも通り抜けしづらく、結局外へ買いに出ないといけませんでした。外国人の観光客の利用が多そうですが、マナーに対しての注意喚起があるといいと思います。
8/10
Excellent
15 Aug 2025
MingTe

排水有點慢

整體採自助處理，感覺排水有點慢，不知是老舊還是堵塞！
Friends_and_family Family
10/10
Exceptional
11 Jul 2025
MACHIKO
駅から近くて便利でした。
6/10
Pleasant
25 Jun 2025
Hiroshi
上野駅の入谷口から徒歩すぐの立地はとても良い
Leisure Self
2/10
Poor
12 May 2025
jae won

Noise (inside&outside), everything is self-service

0. 친절
직원은 그나마 친절했다.

1. 층간소음
윗집에서 낮이나 밤이나 새벽에 의자를 끄는 소리랑 사람 발바닥 쿵쾅거리는 소리가 진짜크게 남... 그래서 너무 거슬려서 참다참다 5일째 방일 바꿔 달라고 했음.

2. 고속도로 소음
10층에서 9층으로 옮겼음.... 근데... 여기는 옆방에서 의자 긁는 소리가 남... 나도 짜증이 나서 소리가 날때마다 침대를 냅다 쳤음. 운명이다 하고 참았음. 그런데... 여기서 창문이 계속 떨리고 엄청난 소음이 나는 것임... 알고 봤더니 호텔 바로 앞에 고속 도로가 있었음... 호텔의 한 6~7층 정도를 가로지르는 공중 공간에.... 고속도로가 왠 말이야... 차량이 빠르게 지나갈 때 호텔이 흔들리면서 울려버림... 단지 1개층을 옮겼을 뿐인데 소리가 진심... 하루 종일 들려와서 노이로제가 걸려버림... 내가 일본에 30번을 왔는데 제일 시끄러운 호텔이었음...

3. 공간
사진은 방이 커보이지? 방에서 캐리어를 활짝 펼쳐놓을 공간은 없다고 보면 됨. 침대랑 이것저것 제외하면 실제 인간이 움직일 수 있는 공간은 1평... 진심 너무 작아서 노이로제가 옴... 혼자서는 오지말고 커플도 절대 오지말아라... 화장실이 개방형이라 똥싸는 소리 다 들린다...

4. 셀프
방청소 없고 수건이든지 뭐든지 뭐든지 셀프임... 셀프라고 안내 페이지에 써놨어야지... 막상 도착하니까 셀프래...

5. 주방 구라
호텔스닷컴에 올린 주방 사진은 공용 주방이야... 사진 내려라 .... 방에 주방이 없자나... 마치 방에 주방이 딸린 것처럼 올려놓고

6. 도시세
관광세인가 도시세인가 외국인에게 1,700엔을 더 받았음. 아예 호텔값에 추가를 하던가 하지 막상 도착하니까 돈 걷는 음흉한... 안내 페이지에 조그만하게 적어놔서 몰랐음... 소액이지만 존나 거슬렸음.

7. 청소 메이드 소음
청소하는 사람이 청소할 때 소음을 정말 크게 냄... 방 자체가 방음도 안되고 진짜 거슬렸음... 11시에 같은 층에서 누군가 체크아웃하면 청소기 존나 크게 지이잉하는 소리 때문에 깨고 의자 긁는 소리나고.. 문 팍팍 크게 닫는 소리나고... 진심 지옥이었다...

■ 결론
이건 말만 호텔이지 게스트하우스 급인데 1박에 평균 18만원을 쳐받음. 호텔이 이 정도로 시끄러러운 걸 감안하면 1박에 5~6만원이 적당한 수준임. 진심 한심하고 너무나 시끄럽고 역겨운 호텔임. 다시는 오고 싶지가 않음. 내가 농담하는거 같지? 니가 직접 와서 9층에 투숙해바... 하루 종일 욕이 나온다... 비지니스 타고 여행을 기분 좋게 왔는데 여기 호텔에 투숙을 해서 이번 여행이 진심 우울해서 마지막엔 스트레스 받아서 몸이 약해져서 아팠음...
그나마 개선하려면 모든 호텔 의자게 테니스 공 설치해서 바닥 긁는 소리 안나게 하고 유리창 방음되게 교체하고 청소할 때 좀 조용히 청소하고 제발 투자 좀 해라... 꽁으로 돈 벌 생각하지 말고!!
Self
6/10
Pleasant
24 Mar 2025
EDSON KENJI
Location of propertie is not bad. Not so far from Ueno station. But we can hear (not loudly) the train running from the room early morning. Need a remodel
Business Self
10/10
Exceptional
23 Mar 2025
CHAO WEN
廁所很大有浴缸，盥洗用品是自取的，毛巾建議用白色的感受更好，房間不錯床很舒服，但2個行李箱會打不開，整理行李需要一些技巧，裡車站不遠很方便
Friends_and_family Friends
6/10
Pleasant
21 Feb 2025
SIN MING
Good
Leisure Partner
8/10
Excellent
03 Feb 2025
katsumasa
上野駅より近い
バスルームがユニットでも無く、個室的な単体な作りでも無く、面白い間取りのしかたです
Business Self
8/10
Excellent
20 Jan 2025
Verified traveler

business travel

Very clean, that's it.
Business
8/10
Excellent
01 Jan 2025
KAO

Good hotel

地點離車站算近，飯店工作人員非常友善，若要打掃房間需要提前跟櫃台說
Self
8/10
Excellent
30 Dec 2024
wing hang
Comfortable and good location. Within 5-10 mins from Ueno JR station
Partner
6/10
Pleasant
28 Dec 2024
Verified traveler

性價比高

性價比較高，房間燈光較暗。可能地板太滑吧，靠背坐在床上整張床向會前滑動
Partner

Location & surroundings

Sutton Place Hotel Ueno
7-8-23 Ueno, Taito-Ku, Tokyo, Japan

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Sutton Place Hotel Ueno

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