Hotel Crown Hills Ueno Premier

4/10

Poor

15 Jul 2026

IRIS SIEW PHENG

The room is not suitable for Asian to stay. Room is very small, bed is very very old and as good as no mattress , aircon is very very old and noisy. This looks more like a backpack hostel . Don’t get scammed by the building outlook. It is only a 5 storey small hostel in the building.

Friends

6/10

Pleasant

08 Jul 2026

so yeon

At first glance, the hotel looked very impressive. The building is quite large, so I expected it to be a fairly big hotel. Compared to other business hotels I've stayed at in Japan, the room also seemed a little more spacious, and the view from the window looked nice, which is why I chose this hotel.

We booked a room with one double bed and one twin bed.

When you arrive, you have to take the elevator to the lobby on the 20th floor. Every time you enter or leave the hotel, you have to go through the 20th floor first. What surprised me was how tiny the lobby was. The building is huge, but the lobby felt about the size of a convenience store.

The amenities were also a bit disappointing. Many Japanese hotels provide extras like face masks, skincare products, or bath salts, but here there were only basic items such as razors, ironing facilities, and bathrobes.

The room itself was slightly larger than a typical business hotel, but the biggest issue was the humidity. Since we visited during the summer, the entire room felt damp, especially the bedding. The air conditioning only runs when the room is occupied, so it seems the room stays warm and humid most of the time. Sleeping in damp bedding wasn't very pleasant, and I couldn't help but worry about mold, although I didn't check because I honestly didn't want to know. We kept the air conditioner running as much as possible to dry out the room.

The view, however, was lovely. We could see Ueno Station, and on our first day we wer

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Josephine

Highly recommend. Location was excellent, walk to shops, transport and parks.

Family_with_children

10/10

Exceptional

26 Jun 2026

Nolan

Great stay, will definitely be back

Partner

6/10

Pleasant

17 Jun 2026

Jesus

We liked the cleanliness and helpful staff.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Ruba

Not enough space in rooms to move around. Rooms are outdated and not cleaned everyday. Dirty bidet, mediocre breakfast and long waiting time for elevator.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Skyler

This is actually a nice decent place to stay and I also has a good view of the Tokyo sky tree and also Shabuya on the higher floors. There is a 7-Eleven right by the lobby entrance and it’s not too far from the train station in Ueno, so it’s easy to get to places around the city. Like Shibuya, Akihabara or Shinjuku etc, the staff was very helpful and are willing to help you.

Self

10/10

Exceptional

26 May 2026

Margaret

Staff very helpful.

10/10

Exceptional

19 May 2026

Matthew

Good breakfast, clean room, friendly staff and convenient location

Self

10/10

Exceptional

23 Apr 2026

Daniel

Breakfast was great, rooms were clean, staff was friendly and helpful

4/10

Poor

15 Apr 2026

Noel

Great area, poor hotel. Rooms look super dingy, sheets yellow and old and hair in shower. Staff at front desk looks less than enthused to be there and do minimal talk and explanation. Again, it’s a great area and close to a lot of things including transportation but the hotel needs some work for sure

Self

6/10

Pleasant

15 Apr 2026

Giovanni Curilan

Breakfast was very standard, laundry area was small and limited

Partner

2/10

Poor

14 Apr 2026

melody

Laundry-1 machine was unusable and the other 2 were constantly busy. Just use the launderette down the road-faster and cheaper. Hotel is just floors 20-24, and the stairs are off limits. Takes forever to get an elevator, and then when you do get one it stops every time on the 20th floor-so clumsy and slow! We had two beds in the room and one was just “floating” with no headboard so the (very uncomfortable) pillow wouldn’t stay on and the bed slid everywhere. Bottom line-2nd Japan trip and this hotel was the worst I’ve stayed at in Japan. Do not recommend.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Lara

Great location, lovely clean room with an incredible view of the Skytree. Perfect for a one night stay before heading to Narita airport as the Skyliner station is less than 10 minute walk away.

Self

8/10

Excellent

09 Apr 2026

Theresa

The corner room was very compact, with minimal space to maneuver around the bed. There were some amenities, but some typical ones were absent, like body lotion. The whole property was looking a little worn. Hallway carpets were dirty, walls were scuffer, etc.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Emin

Room is pretty small for 3. If there is a really single bed rather than 2 big ones it'd better

Family_with_children

10/10

Exceptional

20 Mar 2026

Alberto

The skytree tower View was impressive & Breakfast menu was excellent !

8/10

Excellent

16 Mar 2026

Simon

Everything went as planned

10/10

Exceptional

16 Mar 2026

wei

Good breakfast, good location

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Aldo

Everything great, view, breakfast, staff very polite. Great to visit with small children.
Location great as you have great train connections and lot to see and eat closely

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Susan

We booked this hotel because of the location and view and it delivered on both. It was a bit tired (e.g. peeling wallpaper and stained carpet). Note that the rooms on the Sky Tree side (which some of our family had booked) are very small.

10/10

Exceptional

21 Feb 2026

Alexander

Fantastic location I recommend this to anyone looking for a beautiful smooth experience in Tokyo

8/10

Excellent

09 Feb 2026

William

I say the hotel is good. If you book a room with a queen bed be aware that the bed will be hard. The breakfast was good. The hotel is located close to many restaurants and 2 train stations so access to a train is about 4 minutes walk

Partner

10/10

Exceptional

03 Feb 2026

Daniel

Standard business hotel. Good location, clean but very small room. Nice view.

10/10

Exceptional

06 Jan 2026

Mingying

Clean room, friendly staff

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

Hwee Khing

Location

10/10

Exceptional

10 Dec 2025

Nicholas

Great views and location. Small room but the price was right.

Partner

10/10

Exceptional

02 Dec 2025

Rachel

had what i needed

Leisure Self

8/10

Excellent

21 Nov 2025

Roy

Great helpful staff. Wonderful views from our room.

Leisure Partner

8/10

Excellent

17 Nov 2025

Stephen

Friendly staff. Very clean room

Leisure Self

10/10

Exceptional

11 Nov 2025

IM

Nice room nice place

10/10

Exceptional

09 Nov 2025

HOI YAN

Convenient, easy assess for food and shopping

Leisure Family

6/10

Pleasant

08 Nov 2025

Ian

The bed was a little to firm for me.

Leisure Self

4/10

Poor

04 Nov 2025

XY

Room is surprisingly very small.

Mattress is no gd. When yr partner moves, u will be affected. Hv back neck pain after sleeping on bed.

Partner

8/10

Excellent

25 Oct 2025

Rebecca

Small size of room. But good location

Leisure Family

10/10

Exceptional

17 Oct 2025

Victor

Great hotel, be careful when booking, I chose a smoking room unaware of that (my mistake) The front desk staff found me an upgrade and it was very good, Washer and dryer in the room, so convenient. I highly recommend it kudos to the staff for being incredibly helpful and friendly

Partner

10/10

Exceptional

13 Oct 2025

Sophie

We stayed 9 nights and were very pleased with the accommodation. The rooms were small as expected but the view (sky tree view) made up this this. Too busy looking out the window to feel like the room was too small. Great area, close to trains and places to eat. Museums in walking distance. Would stay here again!

Leisure Family

10/10

Exceptional

11 Oct 2025

Corinne

The AC was working fine

Leisure Family

10/10

Exceptional

11 Oct 2025

Tia

The hotel was wonderful and welcoming. Lots to do and convenienlty placed. The staff was helpful and it was nice to have launtry accessible to us.

Leisure Family

8/10

Excellent

10 Oct 2025

Nathan

Good deal and good location for price. Ac was a bit loud depending on its settings.

10/10

Exceptional

08 Oct 2025

Rebecca

The view from all of the rooms is amazing! Since the lowest floor is 21, you can see the whole city with Tokyo Tower right in the middle. Very close to the trains and the market with lots of food and shopping. Staff was great and the rooms were fairly spacious.

Leisure Family

10/10

Exceptional

03 Oct 2025

Dylan

Great spot in a less touristy part of Tokyo, but still near a lot of the action!

Partner

6/10

Pleasant

01 Oct 2025

A Ram

A hotel in a handy location near Ueno station. Walking distance to many tourist attractions, dining options, etc. Helpful staff. Check-in and check-out were quick and efficient. A decent 3-star hotel to stay for a night or two but perhaps no more. The room was reasonably clean but had a candy wrapper under the desk. The single mattress was bigger than the base so slipped off unless positioned carefully. Mattress was a bit old and on the firm side. The air conditioning unit got the job done but was quite noisy. This hotel is suited for people on a business trip staying for a short time but probably not for a couple or family.

Leisure Family

10/10

Exceptional

30 Sep 2025

Lachlan

Great staff, short walk to Ueno station/Keisei skyliner, and amazing city/skytree views. Really good breakfast selection as well!

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Timothy

Perfect location with an awesome view!

First and foremost, the location is PERFECT. Right across the tracks and road from Ameyoko, so it's easy to dip out and hit an izakaya, start exploring, and grab something from several conbinis right at your doorstep. The view from the window was stunning -- you can see all the way to Shinjuku, and to the mountains when it's clear out. The condition of my room was a little worn in some places, but overall comfotable enough. When I checked in, they told me they had to clean my room's air conditioner the next day, and would be there to do so sometime between 8am-5pm. Since I was planning on getting up early and going out anyway, I didn't mind, but had I wanted to sleep in due to jet lag or something, that would have been stressful and inconvenient. Not sure why they couldn't have done it between the 10am checkout and 4pm check in on the day I arrived, but whatever. Other than that, everything was great, efficient, and did I mention the location was perfect? Just a short walk to Ueno or Okachimachi stations. I would stay here again for the ease, the convenience, and the view!

10/10

Exceptional

13 Sep 2025

Mun Kid

The hotel rooms are situated from 20th floor onwards. Making it one of the tallest building in the area with unblock view. You can enjoy scenic city view from your room or from the breakfast dining area. The breakfast is good, serving a good mixture of Japanese and western food.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Jessie

Location is good, there is a view of the city from the room and the room is bigger than normal hotel rooms in tokyo.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Alex

Location,

Leisure Family

8/10

Excellent

01 Sep 2025

yajid

Like Transportation convenience. My room was isolated in a corner from other rooms

Leisure Self

10/10

Exceptional

24 Aug 2025

Timothy

Amazing views!

Clean, modern, professional, with an absolutely spectacular view. English is accommodated. This hotel is affordable and therefor light on amenities, but I got the room for the view, and it did not disappoint. Big beautiful window right at the foot of the bed, which I never got tired of. Looked forward to coming back to my room every night.

Partner

6/10

Pleasant

23 Aug 2025

Nellie

Rooms were spacious

6/10

Pleasant

21 Aug 2025

Bryant

Hotel not service or clean up everyday, it clean once every three day stay, but they provideTowel hand at front door, The environment abit dark and boring, breakfast not even have any boil whole Eggs or fry Egg,

Business

10/10

Exceptional

09 Aug 2025

Edsel Louis

We had a truly wonderful experience at Hotel Crown Hills. The staff was incredibly friendly and helpful, and the breakfast was delicious.

Leisure Family

8/10

Excellent

02 Aug 2025

Kyle

The hotel was great overall, but we did have a weird issue with the power in the room. You need to keep your key card in a slot by the door. This will turn on all the lights and the wifi, but what they don't tell you anywhere in the room is that there is a small button on the headboard labeled room 1 or 2 that will allow you to turn the main lights off while keeping power to outlets and WiFi. We almost had to sleep with the lights on until we checked reddit

Leisure Friends

10/10

Exceptional

02 Aug 2025

Lei

Great location, great views!

Leisure Family_with_children

8/10

Excellent

25 Jul 2025

Marichu

Very nice staff and clean hotel

6/10

Pleasant

22 Jul 2025

Verified traveler

convenient location, need to improve overall clean

location and breakfast is excellent, room size is good and spacious. However, the room is not clean, carpet with stain, toilet with stinky smell. My family especially dislike the that only fitted sheet but no quilt cover is provided, kind of not clean. Room service is provided every 3 days, so guests put all used towels and garbage outside the rooms, looks very messy.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Pearl

Very convenient

8/10

Excellent

25 Jun 2025

Jiping

Convenient place. Nice staff.

10/10

Exceptional

15 Jun 2025

Mariana

People were really nice and accommodating. Bed was a little hard for us being from the US, but that’s pretty standard when outside the country, so nothing bad against them. They provided many supplies if needed like toothbrushes, razors, hygiene supplies, shower supplies, etc. great location for just walking outside and finding shopping, food, transit nearby. Would stay again.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Jia

Good food, good view

4/10

Poor

02 Jun 2025

Arnaud

Rooms are old and no breakfast included

Leisure Family

6/10

Pleasant

31 May 2025

Tommy Kwan Wai

No comment

4/10

Poor

29 May 2025

nat

don’t know how this place was rated so high. i did my due diligence and thought i made a good decision, but after checking in and seeing the room, condition of the bed, and slippers, we considered checking in to another property.

Partner

10/10

Exceptional

27 May 2025

Jung Eun

I was looking for a clean hotel that wasn’t unreasonably expensive. Since my kids are in elementary school, I wanted a place that wasn’t too small — and this hotel exceeded my expectations! The room was spacious, and we were given a corner room with a great view of the Tokyo cityscape.

Leisure Family

8/10

Excellent

23 May 2025

Thomas

This is a really good hotel. It’s in the most perfect Ueno location. All the restaurants and shopping are walking distance. The train station is also a short walk away from the hotel. The rooms are not elaborate or luxurious but the price is reasonable and worth it. They do charge for an extra pillow. The breakfast is also good. I do like that you can get a later check-out time but it will cost you. They also charge for storing luggage. So they do charge you for anything extra but that is true of most of the similar hotels in the area. I would stay here again. The location wins.

Leisure Family

10/10

Exceptional

07 May 2025

Verified traveler

Good Hotel near Station at Ueno

Booked several rooms for our family holiday, most of the hotels in other platform and in Tokyo is only limit to 3 persons inside the room, most of it 6 years old is considered an adult already. Good thing hotels.com have consistency in number of occupancy, we were able to book one family which consist of 2 adults and 2 kids (7 and 3 years old). There is no daily housekeeping, but they provide fresh towels everyday, the hotel has to look into making sure that the hotel is clean, the above the ref is dusty, i was able to discover it when i dropped something and need to move the minibar, the walls of the lobby needs dusting also. On the ground floor there is a 7-11 which is very convenient, i will recommend this hotel to stay if visiting Tokyo, nearest subway is Ueno-okachimach Station and Ueno station (Ginza Line or Hibiya Line)

Friends_and_family Family

10/10

Exceptional

03 May 2025

Karen

Room was a tad small, but the view is amazing.

Leisure Family

10/10

Exceptional

27 Apr 2025

Shona

Comfortable stay in a location with great access to transit and the activities in Ueno Park.

Leisure Family

10/10

Exceptional

27 Apr 2025

Kawal

The location was awesome, property was very well maintained and the beds were very comfy. Would love to stay here again.

Leisure Family

10/10

Exceptional

22 Apr 2025

Monika

Very good hotel and great area. Get the Tokyo view rooms, they are worth it!

10/10

Exceptional

21 Apr 2025

John

Close ro everything

Great location

Partner

4/10

Poor

18 Apr 2025

Rebecca

Great location, great view of the skytree from the rooms. A convenient store is located just at the bottom of the entrance for quick access.

What made no sense was the limited coin laundry machines and the limited hours for usage. We go out during the day and return at night. Laundry machines that cannot be used after 8pm are not helpful for guests who want to maximize their day exploring.

Leisure Family

8/10

Excellent

13 Apr 2025

Verified traveler

Near Ueno Station

Close to Ueno station. Arrived early day 1 so went and left our bags and then explored Ueno Park and the beautiful cherry blossoms. Very close to lots of food options and shopping too. Room was decently sized for Tokyo. Separate toilet room and shower room. Plenty of space for two suitcases and even a desk with chair. We found this to be just what we needed. Note though that the lifts were super slow.

Partner

10/10

Exceptional

10 Apr 2025

Jeffrey

Nice and clean near to every thing

10/10

Exceptional

07 Apr 2025

Passawat

Awesome place to stay

Leisure Family

8/10

Excellent

29 Mar 2025

Matthew

Great location! 1 min walk to the closest station.
Rooms were clean just outdated and small compared to other hotels we stayed at.
Endless selection of dining options around the area. 7eleven just on the first floor of property.

Leisure Partner

8/10

Excellent

27 Mar 2025

Mia

very convenient location, next to train station. It was a decent hotel. We stayed just one night, as we were catching a train early the next morning.

Leisure Family

10/10

Exceptional

26 Mar 2025

LAI KUEN

Stayed 6 nights, through the window from the hotel room, can see Mt Fuji in a clear day. Spacious and walkable distance to JR station.

Leisure Family

10/10

Exceptional

19 Mar 2025

Angela

Clean an spacious room. Quiet.

Leisure Partner

8/10

Excellent

14 Mar 2025

Peter

fantastic views from my room, lovely breakfast, easy walk to interesting streets and transport options.

Leisure Self

10/10

Exceptional

04 Feb 2025

heddy

good

Family_with_children

10/10

Exceptional

26 Jan 2025

Dipan

Good

10/10

Exceptional

22 Jan 2025

DIPAN

Location

10/10

Exceptional

21 Jan 2025

yajid

Windows with a view. Its close to different metro options to various parts of the city.

Leisure Self

6/10

Pleasant

01 Jan 2025

Verified traveler

Location is great but not again

Not extra pillow avail , air cond bearly works and noisy. Loud noises can be heard thru out the night. Will take a long time for you to get out in the morning as the lift are over capacity

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

Won

good

Leisure Partner

10/10

Exceptional

12 Nov 2024

Eric

Happy Customers

Location and breakfast were both amazing. Our room on the top floor had the million dollar view of Tokyo. Friendly and efficient staff made our stay highly memorable. Lots of free amenities like toothbrushes, robes, shoe cleaners, wash sponges and slippers. Iron and ironing boards could be kept in the room too. Some of the walls and carpets showed stains and the shower was a sit-down tub without a shower curtain, but with a small plastic seat provided. Great washer/dryer combo machines were provided at every floor.

Partner

8/10

Excellent

31 Oct 2024

Eng Peng

Excellent location with lots of dining & shops nearby. Hotel is small but modern. Rooms are small but clean & comfortable. Staff very nice.

Leisure Family

10/10

Exceptional

30 Oct 2024

Daniel

Hotel close to train station

Excellent location in Ueno. Close to train station, shopping and dining area. Beautiful view from the room. Good spread of breakfast buffet. Friendly service staff.

Friends_and_family Friends

10/10

Exceptional

10 Oct 2024

Joseph

There is a 7 eleven located on the first floor of the building which made it so easy to get water, ice and other stuffs you might need.

Leisure

8/10

Excellent

07 Oct 2024

Ken

Great budget hotel in great location

Hotel was in a great location. Everything was within a 10 minute leisurely walk. Room was small but organized and bathroom was great even for the size.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Sookkyung

Very Convenient area that I liked
I enjoyed the hotel breakfast

Leisure Partner

10/10

Exceptional

30 Sep 2024

koorosh

Excellent breakfast

Partner

6/10

Pleasant

24 Sep 2024

Emily

The view from our room was great but the room itself felt dirty, stains on the carpet, mold in the shower. The bed and pillows were hard and lumpy. The location is good for grabbing the trains to other cities, there is also a large market within a 5 min walk. 711 downstairs was convenient for late night snacks and morning coffee.

Partner

8/10

Excellent

18 Sep 2024

Marc

Good location

Business Family

10/10

Exceptional

15 Sep 2024

Elgie

Easy check in and out. Good facilities and the Lawson on the 4th floor was very convenient. They also can hold your lagguage which is perfect. Thanks

Leisure Family

10/10

Exceptional

14 Sep 2024

Feng

7-minute walk from the UENO stations, and lots of drinking places, but if you are with kids, the dining choices are fewer unless you walk around the area.

Close to UENO park and shops. But not the best/biggest YODOBASHI or DONKI if those are your targets even though both are pretty close. AMEYOKO street is closeby, but forget about it, I would not shop on that street.

Good value and big room!

Leisure Family

8/10

Excellent

09 Sep 2024

Vincent

good location for visitor, property is nice and clean.

Leisure Family_with_children

6/10

Pleasant

05 Sep 2024

Verified traveler

Big room. Modernized bathroom. Slow wifi.

This hotel has bigger single rooms in the area for similar budget. Modernized bathroom. About 190 sq ft. Big enough to walk around with suitcase opened on the floor. It has a big window to have abundant sunlight. Long rectangular shape desk. Only down side is the wifi. It's slow and unstable. During my stay I got 6 mbps on average. On a good day (guess it was when other guests checked out?) I got 48 mbps for few hours in the morning.

Self