Doreen
Spacious room size and location, however overall, our stay was disappointing due to the unwelcoming and unaccommodating service. We checked in late and requested an extra blanket or sheet but were told there were no spares in the hotel. Instead, we were offered to have an additional sofa bed prepared with sheets and a blanket for a fee.
After settling in, we found the floor beside the bed was dirty and sticky, with noodles left behind. As we were exhausted, we reported it to housekeeping the next morning, which they acknowledged. When we returned later, it still hadn't been cleaned. The front desk claimed we hadn't reported it before the housekeeping cutoff and insisted we should have told them the previous night.
We were then told to use the door sign if we wanted housekeeping, but also that staff could enter even if we were sleeping or still inside the room. When we asked for clarification because of the privacy concern, we were told the policies were all in the QR code, accused of \"harassment\" for our questions, and warned that police could be called.
While the floor was eventually cleaned, the way our legitimate concerns about cleanliness and contradictory privacy policies were handled was disappointing. Relying on a QR code instead of clear communication and dismissing guests' concerns is poor customer service. This was not a language barrier, as staff spoke English. We left feeling silenced, threatened, dismissed, and unwelcome.
After settling in, we found the floor beside the bed was dirty and sticky, with noodles left behind. As we were exhausted, we reported it to housekeeping the next morning, which they acknowledged. When we returned later, it still hadn't been cleaned. The front desk claimed we hadn't reported it before the housekeeping cutoff and insisted we should have told them the previous night.
We were then told to use the door sign if we wanted housekeeping, but also that staff could enter even if we were sleeping or still inside the room. When we asked for clarification because of the privacy concern, we were told the policies were all in the QR code, accused of \"harassment\" for our questions, and warned that police could be called.
While the floor was eventually cleaned, the way our legitimate concerns about cleanliness and contradictory privacy policies were handled was disappointing. Relying on a QR code instead of clear communication and dismissing guests' concerns is poor customer service. This was not a language barrier, as staff spoke English. We left feeling silenced, threatened, dismissed, and unwelcome.
