Apa Hotel Keisei Ueno Ekimae

Japan , Tokyo
TOKYO, 2 Chrome 14 26
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100 reviews shown

6/10

Pleasant

12 Mar 2026

Kathy

You couldn't find a closer hotel to a station so for easy access after a long flight, this hotel was perfect, literally right outside the station exit. Euno park was also right around the corner and you're within 2 min walk from a lively night market alley.

Partner

8/10

Excellent

02 Mar 2026

Jun

Everything is good . But the room too small.

Friends

10/10

Exceptional

02 Mar 2026

Briana

Everyone was nice and helpful

Partner

10/10

Exceptional

27 Feb 2026

ZAINAB

Very clean room and facility. Very nice service and staff. Its super conveniently located right infront of the station and many good places

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Margerri

Location - near everything! Polite and courteous staff! Buffet breakfast was great! We stayed in APA hotel both in Osaka and in Tokyo and we loved both accommodations. We'll definitely be back.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Nadia

Room was a bit small but it was clean. Hard to leave when everyone else is checking out. But the breakfast was amazing!! Would stay again

8/10

Excellent

21 Feb 2026

Shea

Amenities

Self

10/10

Exceptional

17 Feb 2026

Masaki

Clean room, friendly staff and excellent location coming from Narita Airport and easy access to major train lines.

8/10

Excellent

15 Feb 2026

jeffrey

Location was great. Room was small but efficient. Breakfast was great.
Elevators were insufficient for number of rooms. Having a 10am checkout made the elevator wait very long.

8/10

Excellent

14 Feb 2026

Lai yee

Prime location, nice city view with touch of the parks

10/10

Exceptional

10 Feb 2026

Mark

All excellent as always

Leisure Self

4/10

Poor

07 Jan 2026

James

Location of the hotel is great but the rooms can not accommodate 2 people with luggage, the bathroom is slightly larger than an airplane bathroom, the breakfast is not very good and the elevator situation makes it impossible to get downstairs. The staff only points to the check in terminal instead of greeting you or answering questions. They upcharged us for a room that was the same size as our double room except it had a very small couch where we put our luggage, so there is no place to sit. Not worth it! Beware!!

10/10

Exceptional

05 Jan 2026

christophe

clean room

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Michael

excellent location. easy to transportation.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Richard Carlton Spencer

The room was small, but had everything that I needed.

Leisure Self

10/10

Exceptional

13 Dec 2025

Erin A

Excellent location for jumping on a train, exploring the bustling market, or taking a time out in Ueno Park. The room was clean and quiet, with a tremendously comfy bed. Lovely staff. And free luggage storage too.

Leisure Self

10/10

Exceptional

12 Dec 2025

Yong

Good

10/10

Exceptional

11 Dec 2025

Wilton

Even nice and had a great stay

8/10

Excellent

04 Dec 2025

Franz

Convenient location, close to many shops and Ameyoko, and

10/10

Exceptional

01 Dec 2025

Antionette

Loved this hotel. The staff were friendly and amazing; especially the room cleaning team. It’s so close to everything (shopping, food and Ueno nightlife) and I was able to get to and from Narita Airport in approximately 45 minutes. Bonus: The hotel is right across the streets from the Ueno train station.

Leisure Family

6/10

Pleasant

30 Nov 2025

Anna

I won’t be coming back to Apa Hotels. This was my first time and this chain isn’t for me. This was the most expensive hotel we have stayed at during our trip and it was significantly worse than others. The room was extremely tiny, there was no space to open a suitcase. You can’t control the temperature in your room - the hotel was set to heating and you could only heat up the already hot room. I was told to open the window and turn the AC off if we are hot… every other hotel we stayed at allowed you to adjust the temperature in the room. We were only in the room overnight as we spent most of the time outside but we it was still uncomfortable as we could barely walk around it. There wasn’t really space to get ready. These hotels may work for some but they aren’t for me, you can get a much better standard for lower price elsewhere.

Partner

8/10

Excellent

26 Nov 2025

David

Room very clean, but small for two people. Elevator slow, property a bit older, but functional. Breakfast excellent. Rice was beyond compare. Traditional food freshly made

Business_and_leisure Partner

4/10

Poor

26 Nov 2025

Susan

The room was overheated (86F). We were told to open a window. The carpet had slivers of wood and nail clippings. The glass and mirror surfaces were smudged. The breakfast area was a whole other level of subpar. The (male) staff treated every request as an imposition. The setup was ramshackle with folding tables holding heating pots of miso and rice. The staff stayed in the kitchen as much as possible, resulting in sticky tables and trays, and unreplenished dishes on the buffet. The food itself was not of the quality we have come to expect from APA hotels. These issues may seem minor, but taken together, they make for an unpleasant experience. We will not be returning to this hotel.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Juthamas

Clean room, friendly staff, easily check in and check out, and good location. If someone is looking for a hotel where is close to train station to the airport, APA at this location is the best choice.

10/10

Exceptional

13 Nov 2025

Oscar

Yes!

10/10

Exceptional

11 Nov 2025

Salvacion

Room area small but manageable

6/10

Pleasant

07 Nov 2025

Curtis

Rooms are very small. Location is pretty good, near Ueno Station and Ameyokocho. Lobby is also small.

10/10

Exceptional

02 Nov 2025

Vladimir

Yes

10/10

Exceptional

02 Nov 2025

Elizabeth

Clean and quiet room with everything needed for a short stay in Tokyo in a convenient location.

6/10

Pleasant

30 Oct 2025

Henry

The only reason to stay at this hotel would be for the easy access to the Skyliner train that takes you directly to Narita Airport. From Ueno station, it is difficult to drag your luggage through the park with stairs. The hotel provides small room but its pricy.

We did appreciate the luggage hold service and the umbrella.

Partner

10/10

Exceptional

30 Oct 2025

Joyce

Great location; across the street from Skyliner to Narita Airport. 3 minutes from busy street market

Leisure Friends

8/10

Excellent

27 Oct 2025

rebecca

I know it is Tokyo, but the rooms were super small. They definitely let you know that when you book because they tell you exactly how many square feet there is in the room. 119sf just isn’t enough for my husband and I. I’m surprised we’re still married! They do have larger rooms and they have rooms that overlook the park instead of the ones we booked, which looked out at somebody’s wall. I would recommend booking a higher class of room. The double is really a single.The location is great because you can get right there from the keisei Skyliner from the airport. You just walk across the street and there you are great location but a big heartless hotel.

Leisure Partner

4/10

Poor

22 Oct 2025

Micaela

This was, by far, the worst hotel I stayed at in Japan. I read online there was an automated check-in machine - cool! Nothing at the front desk is labeled, so I go to the machine nearest to the door, which says to scan your QR code. Since I booked through Expedia, I thought maybe only those who booked directly with the hotel got a QR code to check in or something. I told the front desk staff I didn’t have a QR code… and apparently this made him think I was a complete idiot. Rather than just direct me to the correct machine, he proceeded to smugly tell me what to do on every screen and every button to press, despite it being in English. With an increasingly annoyed tone, I kept saying “okay!” hoping he would get the hint and just let me do my thing… finally, I said “I can actually follow this, thanks” - and that STILL didn’t stop him. I understand that as a hotel in a tourist area you must get a lot of dumb tourists, but treating everyone you come across as one isn’t doing you any favors.

And then I actually got to my room… turns out, this hotel was lying on Expedia when they said every room enjoyed a city view - my window had about a 5 foot gap to the building next door. Wallpaper in the room was peeling & the air unit had gross dust residue on the ceiling.

The facilities are basically non-existent - they don’t even have coin laundry.

The only upside to this hotel is that if you’re going to the airport, the platform for the Skyliner is basically next door.

Leisure Self

8/10

Excellent

20 Oct 2025

Sayam

The place close to transportation, shopping and dining area.

Leisure Self

8/10

Excellent

17 Oct 2025

Irene

The only negative feedback I give is the small space inside the room. Other than that, I was satisfied.

2/10

Poor

15 Oct 2025

Wangshu

too small , it’s for cat not for people

10/10

Exceptional

13 Oct 2025

FABIAN

Excellent location. Very walkable.

Leisure Partner

8/10

Excellent

10 Oct 2025

Leonardo

Very convenient to Ueno Station which has direct access to Narita airport via Skyliner.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Jen

Very tiny room (too tiny)! Lobby is too small to hold all the early checkin luggage, makes the lobby very chaotic. Very slow elevator. No self service laundry available. Our sink was leaking.
Very good location if you need to catch early flight to NRT, we had an early flight and had no issue catching the first sky-liner!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Mary Ann

Excellent stay!
The hotel is very clean, well-maintained, and conveniently located near shops, restaurants, and train stations.
The staff are friendly, polite, and always ready to help.
We really enjoyed our stay here and will definitely come back again. Highly recommended! 🙌

10/10

Exceptional

30 Sep 2025

samar

Excellent staff and hotel and location, I think this is my 6th stay here, right by the train stations and taxis and the zoo and parks and museums. Best location in Tokyo

Leisure Self

10/10

Exceptional

30 Sep 2025

Víctor

Excellent location, near every subway and train line needed for tourists. Also the market near the hotel is amazing for eating and shopping

Leisure Family

10/10

Exceptional

29 Sep 2025

Esther

We stayed here at the beginning and end of our trip. I paid extra for a park view and it was worth it. Checkin is very easy and the staff is helpful even though it is computerized. We left our luggage in the lobby twice and both times it was convenient and well taken care of. Everything is nearby, you will not need to walk far at all to get food or forgotten items or to the metro. Which means you can spend your time doing all the activities in the park! The rooms are small but we had everything we needed and enough space to be happy. The beds were comfortable.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Quanyu

Good

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Karen

I loved everything about this property. The rooms are very clean. The staff is very respectable and helpful and the air-conditioning was perfect.

Business_and_leisure

8/10

Excellent

25 Sep 2025

David

Clean room and hotel is close to station

Clean room , very sufficient for traveling

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Bruce

This year area feels less foreign touristy and more local touristy. But you get access to all the same arcades, great dining options, themed cafés without all the tourist crowds.

10/10

Exceptional

22 Sep 2025

Max

Prime location for Ueno Station and Ueno Park. Surprisingly quiet despite being so close to the station which is nice. Staff were polite and room was clean, and a perfect size fora solo traveller in a great area.

Leisure Self

6/10

Pleasant

21 Sep 2025

CHERYL

Basic services. Good location. Inflexible for bfst options, no recommendation there. Aircon needs filter cleaning. Very limited room cleaning options.

Leisure Self

10/10

Exceptional

21 Sep 2025

Octavio

This hotel is very conveniently located across from the Keisei Liner terminal and the Ueno JR Station. Also, the Ameyoko area is within walking distance. At the hotel, staff are helpful and efficient. The rooms are small but comfortable. After having stayed in 4 different Apa Hotel locations, it's safe to say that this is a reliable chain.

Leisure Family

8/10

Excellent

20 Sep 2025

Sau Ping

Well located hotel across from the Skyline Station (if you are coming or going to Narita) in Ueno. Right next to the park and lake. Very clean but small room. The room I was assigned had no view as it was looking into a building under construction. Notwithstanding, I was not disturbed aa I was out during day time.

10/10

Exceptional

12 Sep 2025

samar

Best hotel in this immediate area

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Katie

Convenient to airport with lots of luggage.

8/10

Excellent

23 Aug 2025

ANNA

Small room but good aircon. Very quiet.

8/10

Excellent

15 Aug 2025

Morris

Good: It is a few steps literally from the Keisei Sky Liner. Ueno Park and the Zoo is right by the hotel. The hotel is cheap and has the basic toiletries and stuff.
Can be better: Ther rooms are small. The check out time is way earlier at 10:00 am compared to other hotels at 12:00 noon. There's only 1 towel and 1 hand towel provided each day.

Leisure Self

10/10

Exceptional

12 Aug 2025

Jinsu

Always best in Ueno

Business Self

10/10

Exceptional

11 Aug 2025

himadri

As always, I say there should be a coffee vending machine in every APA hotel.

Business Self

10/10

Exceptional

10 Aug 2025

Ivan David

Overall a good experience. Rooms are small but functional. Helpful staff.

Leisure Family

6/10

Pleasant

02 Aug 2025

Francisco

Room too small, bed for two people, but you have to crawl to reach the other side, no way to walk around, fed is against three walls of the room,

8/10

Excellent

02 Aug 2025

Richard

Location was good. Room was very small. Elevators very busy in the morning but you will get in after a few tries. Space in lobby limited as guest's bags can take a lot of space in the morning after check out. Breakfast is value for money but space is limited and often so out if you are not quick enough to buy a coupon. Staff service is excellent.

Leisure Family

8/10

Excellent

27 Jul 2025

Carlos

Hotel is small, but clean. Its location is excellent. Keisei Ueno station, which connects Ueno to Narita airport, is across the hotel. Ueno station is one block away which connects Ueno to thecmany neighbors of Tokyo.

Leisure Family

8/10

Excellent

25 Jul 2025

Alfredo

Very convenient location and good amenities. The breakfast was very enjoyable. Room had great view of lake in Ueno Park. Only inconvenience is sometimes the elevator takes too long as there are only two for a 15 story building.

Leisure Self

10/10

Exceptional

16 Jul 2025

Eric

Located really close to great food and drinks. Really nice park nearby

Leisure Partner

4/10

Poor

12 Jul 2025

Shannon

Would not recommend this hotel. Of the four hotels I stayed in, in Japan, this one was the smallest and the worst. The hallway is actually open to the outside so it is dark, hot and humid. The room was not clean, spots on the wall, and the bathroom is extremely tiny.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Dan chelle

Subway is right across the hotel, clean, safe and affordable! Highly recommend.

10/10

Exceptional

04 Jul 2025

Chizuka

Step away from Keisei Ueno station

8/10

Excellent

29 Jun 2025

Donna

We left our luggage in the morning and the desk copied our passports. When we returned to check in they said they didn't have our passport copies. This made us feel very uncomfortable that there were copies of our passports somewhere. Otherwise its an excellent location to go to Narita. Very convenient for train,subway, dining and shopping. Rooms are very small but great as long as you know.

Leisure Family

10/10

Exceptional

28 Jun 2025

Guangqing

I love this place

Leisure Self

10/10

Exceptional

27 Jun 2025

Youmin

excellent

8/10

Excellent

20 Jun 2025

HONGBO

The location is awesome, steps away from Ueno park and Ueno train station. Our room was bigger than expected for a Tokyo hotel. The only pity was that their breakfast starts at 7:00 instead of 6:30, so we had to miss it to catch the train for airport, although already prepaid the breakfast at booking.

Leisure Partner

8/10

Excellent

09 Jun 2025

RICARDO

Close to the train station that goes direct to Narita Airport.

Leisure Partner

8/10

Excellent

05 Jun 2025

Atsuko

Location was great. When I tried to check in, there were a huge group of people waiting to be room assigned. It was very crowded. took me about 10 min to be checked in. The room I stayed was small but clean and fine.

Leisure Self

8/10

Excellent

03 Jun 2025

Ashleigh

The staff were incredible, the view of Ueno Park and the city was stunning (especially at night). Super convenient location. So many spots were walkable from there. I wish the bed had been more firm but that's because I'm accustomed to western style hotel beds.

Leisure Partner

10/10

Exceptional

30 May 2025

Dexter

Excellent location to shopping areas and food establishments. Very close to ue o station. Friendly staff.

Leisure Self

6/10

Pleasant

28 May 2025

Deepak

Not a good experience

Business Self

10/10

Exceptional

27 May 2025

Jacqueline

We would stay here again

Great location just a few minutes walk from Ueno Station. Room with view of the lake was lovely. Restaurant/breakfast service was good with enough variety to satisfy everyone. Friendly and efficient staff.

Partner

8/10

Excellent

23 May 2025

GIOVANNI

Convenient walk to subway stations. Provides clean towels and common toiletry needs. The room space is very small and crump up. Very uneasy to move around with our big luggage. Friendly staff

Leisure Partner

10/10

Exceptional

19 May 2025

Mai

Great location. Walkable to Ameyoko and other areas. There are many restaurants and stores nearby. We had a lake view room on the 15th floor and the view was great!! We enjoyed our stay.

Leisure Family

8/10

Excellent

05 May 2025

Alexander

Was a nice comfortable hotel, room was small, but as expected. TV in room was very nice, able to use all my smart apps on it like Netflix.
Things I didn't like:
- only 2 elevators for whole hotel, stairs are only for emergency use, can take a few tries with bags to get on an elevator so be sure to plan for that.
- breakfast buffet wasn’t for me, while they list it as being a mix of both asian and western dishes, most items were for the asian palate, and the restaurant is very small, so it fills up quickly, needed up only eating there once, and skipping the rest of my vouchers.

Leisure Friends

10/10

Exceptional

03 May 2025

Sheila

The perfect hotel coming or going from Norita. Adjacent to vibrant Ueno Park. Request a room on the lake side for a beautiful view.

6/10

Pleasant

30 Apr 2025

eric

The room was very small for two people, but it was clean and convenient enough. The staff was really great and the fact that they keep your bags for a day before check in or after check out, is a plus. Also located in front of the station and very close to shopping and restaurants.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Choua

Best place to stay for Cherry Blossom season!!! Stations are literally across the small quiet street. Food and shopping is everywhere within walking distance! Never thought to stay in this neighborhood and it’s so refreshing because it’s still very lively but not crazy packed like Shinjuku and Shibuya. You can easily visit any places via subways or an uber ride but subway is way cheaper

Partner

2/10

Poor

15 Apr 2025

Tracy

The lifts were a nightmare, staff on reception wouldn’t helped. Took an hour to get onto a lift. We had a baby. Really disappointing service. No control over the luggage that was left in lobby. Rooms very small.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Chungsu

Very kindness staffs

Business_and_leisure

10/10

Exceptional

14 Apr 2025

Jayson

Close to the Ueno train station and Cherry Blossoms

10/10

Exceptional

11 Apr 2025

Ephraim

Center to everything

Business

8/10

Excellent

01 Apr 2025

Jeanette

Close proximity to train station

Leisure Partner

10/10

Exceptional

29 Mar 2025

Gary

Very convenient to Ueno Park.

8/10

Excellent

28 Mar 2025

Aleks

Decent hotel for a short stay- provided all amenities and had a nice big TV in room. Lobby very crowded with luggage. Cleanliness could be a bit better in room around the desk, etc.

Leisure Partner

8/10

Excellent

27 Mar 2025

Jason D. Call

Rooms are small which is a standard in Japan, but nine days and no vacume was frustrating. Even with the (service) sign on the door daily.

Unbeatable location in Euno Park.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Eric

Will stay again

Compact but comfortable rooms with a great location

Friends_and_family Friends

4/10

Poor

25 Mar 2025

Sin man chris

Noisy and small room

Leisure Self

10/10

Exceptional

25 Mar 2025

eleonita

Very close to Ueno park, Ueno and Keisei stations. A very convenient area especially if you are coming from Narita Airport.

Leisure Self

10/10

Exceptional

22 Mar 2025

Jason

Convenient location.
Lots to do and see in the Ueno area.

Leisure Partner

8/10

Excellent

19 Mar 2025

Mr Daniel

A Decent Place for a layover

It is definitely a place to go to get a decent nights sleep while traveling.
It markets to travelers who use the nearby train station.
The rooms are clean and comfortable but very small.

Self

8/10

Excellent

18 Mar 2025

barbara

Good location to JR Ueno train station & very close to Ueno Park. Room was small but not difficult to manage with 2 people. Helpful staff. Breakfast buffet had large variety of Japanese choices but fewer North American ones

Leisure Partner

10/10

Exceptional

16 Mar 2025

KAI MAN

Nice location

10/10

Exceptional

14 Mar 2025

Dana

The hotel is perfect! My only comment was that there was no staff early in the morning ( 6:30) when I went to bring my luggage and go on a day trip.

Leisure Self

10/10

Exceptional

11 Mar 2025

Chun Siun

Good and convenient.

Room was ready and clean. Check in and out were very convenient. The location was also very convenient. it was just opposite the skyliner and subway station. Attractions and shopping are nearby.

Partner

8/10

Excellent

05 Mar 2025

Verified traveler

Good, but can be better

Service at the front counter is amazing. Housekeeping could've done a better job with cleaning the room prior to my stay. location is phenomenal, right across the street from the Skyline airport Express train, and steps away from shops and restaurants

Business