Name: Apa Hotel Keisei Ueno Ekimae
Address: 2 Chrome 14 26, Tokyo, 110-0005, JP

8/10

Excellent

04 Aug 2026

Maya

I enjoyed staying at this hotel. The room is small but that is standard in Japan, I guess. Staff were helpful and attentive. Check in is seamless and self service, including check out. I left my 3 luggage at the lobby while I go explore the city in the hunt for a good watch and Onitsuka Tiger shoes. The location is great especially if you fly out of Narita. It is a few steps away from the train station. The breakfast was great and had good selections. I loved the pumpkin salad and the fish dishes.

8/10

Excellent

02 Aug 2026

wai lung tony

front desk staffs are great. but the cleaning staffs are not as good. we had an incident where there was a guest drunk sleeping half naked on the floor in front of our room. we notified the cleaning staffs but they chose not to do anything. it was shocking at first but we gave a laugh at it afterward.

10/10

Exceptional

01 Aug 2026

HUI

This location is very convenient and people work there are very nice and helpful.

8/10

Excellent

30 Jul 2026

Alfredo

This is a super convenient location, practically inside Ueno park, you can see the lake from the room, also Ueno station is very easy to move to almost anywhere. The breakfast included is also very good. The only downside is that elevator can be slow and the hotel is open air so in summer it can get hot while waiting for elevator.

8/10

Excellent

29 Jul 2026

Matthew

fantastic and will come again to book next time

10/10

Exceptional

26 Jul 2026

Ailada

Clean and very convenient

8/10

Excellent

26 Jul 2026

Tyler

It does not have laundry service in hotel. Other wise great location, service and over all a good experience.

6/10

Pleasant

23 Jul 2026

Lee Alan

Great a/c in room but ventilation in the hallways is terrible and hot.

10/10

Exceptional

22 Jul 2026

John

Staff were very helpful. They lent us an iron and ironing board so we can press our clothes that got wrinkled during the trip. After checking out in the morning they helped store our luggage until we were ready to leave for the airport that same day. The room staff were very accommodating in changing our bathroom towels almost every day and taking our garbage as well.
It would be nice for long term stays to have a self service laundry facility. Their location was key as the Keisei Skyliner and local train station was just across the road. We didn't have to drag our luggage into full trains. The view of the Shinobazuno pond was very nice from the 15th floor. Will for sure return to this hotel on our next trip.

10/10

Exceptional

22 Jul 2026

Scott

Even though the room was small it had everything you needed and more. Easy check in and very close to the station and park

8/10

Excellent

21 Jul 2026

David

This hotel is a very clean and functional place in a great location. The rooms are very small but that is to be expected. Perfect for one person on a budget.

Self

2/10

Poor

19 Jul 2026

Jose

Absolutely disgusting rooms. I had to change, and even the second one was dirty.

10/10

Exceptional

19 Jul 2026

samar

Best location in ueno right by the park and the market

Self

6/10

Pleasant

17 Jul 2026

Brennen

Needs a tune up weak fan, fridge needs upgradeded to something colder.

Self

8/10

Excellent

17 Jul 2026

Jason

Nice location, right next to the Keisei Station and Ueno Park. Air conditioning of the building can be better...

Friends

10/10

Exceptional

12 Jul 2026

Debra

Staff were very helpful.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Yachih

We enjoyed staying in this hotel!

Family

10/10

Exceptional

28 Jun 2026

Yuze

good

8/10

Excellent

25 Jun 2026

Alexander

We travel as a couple, the facilities are conveniently located at the entrance of the Keisei Skyliner exit at Ueno. A short walking distance to the Ueno Train Station (its big), and other atractions. You can easily move around Tokio from there. This is important if you come in a rainy season. My only observations, no self laundry on premises, you need to do a walk of 15 min. And they require to clean your room at least every three days. I requested an specific hour, and they didnt do it. They were confused and when I came back, my room was not cleaned. I needed to work, and had to wait an extra hour for them to clean. Bathroom is small, but good. Every day, they leave outside (when they dont clean, fresh towels, bath robes and coffee/tea. In general, its a good location and facilities. Breakfast has Japanese menu and limited additional, but is was worth it. Would stay again for sure.

Partner

10/10

Exceptional

25 Jun 2026

Lilly Ann

Location was perfect for us since the hotel is just right outside the Skyliner Keisei Ueno station. Coming from and going to Narita airport, the hotel location is very accessible. A little heads-up though...if you're going on an overnight trip and planning on leaving your luggages at the hotel (since you're checking in again in the next days) this APA hotel branch does not allow you to leave the luggages overnight. We did this in our past Japan trips and the hotels were ok with it. Even this branch, we were able to leave our bags for a few days since we went to Yokohama. I think they changed their policy on this. Anyways, there are coin lockers at the station.

Partner

6/10

Pleasant

23 Jun 2026

Yuichi

There are only two elevators. Long wait time to up and down.

Self

10/10

Exceptional

21 Jun 2026

Samuel Tse Chuan

Convenient location.

Self

8/10

Excellent

19 Jun 2026

AMY

Some parts of the room were dusty. Otherwise overall it was ok.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Militza

The best location

Partner

10/10

Exceptional

16 Jun 2026

Dexter

Great hotel, staff and location.

Self

10/10

Exceptional

16 Jun 2026

Dexter

Staff are friendly. Hotel is clean and tidy. Super close to keisei ueno station. Location is excellent

Self

10/10

Exceptional

15 Jun 2026

Justin

This hotel is amazing as the staff are super friendly, helpful and the hotel is super close to the train stations and walking distance to Ameyoko market. Room was very clean with great air-conditioning. We will definitely be coming back to this hotel on our next visit.

Partner

10/10

Exceptional

15 Jun 2026

Bowen

stayed here for a night after landing around 5 at narita, great location! right next to train station that connects to narita express, and literally 200m away from the ameyoko street for food after dropping off the luggages, you can easily knockout ueno park and the museums from here, and it’s very close to asakusa / akihabara

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Mohamad

Easy to access from train station especially for those from Narita airport. Can use Skyliner express at it will directly you send to the station which is 2 minutes walking distance from the hotel. And its also near to various attraction places.

Family_with_children

8/10

Excellent

06 Jun 2026

Takashi

Although I had a little problem to access the room, the person on the counter kindly effeciently fix the problem.

Self

8/10

Excellent

05 Jun 2026

MARYLINE

Great location, great hotel, breakfast ok but room extremely tiny. Can’t be 2 ppl
In the « room » at the same time and can’t open your suitcase… took us some logistic ! Either way it’s a great place to stay ! Won’t recommend if you are claustrophobic!

Partner

8/10

Excellent

02 Jun 2026

Oscar

Polite and helpful staff, the room while it was clean its small but for japan this is normal, no smoking room but you have a smoking area close in ueno park.

Partner

10/10

Exceptional

31 May 2026

Melissa

Hi staff is really nice and helpful. Room is clean. Location is perfect.

Partner

10/10

Exceptional

31 May 2026

Maeko

As always, APA doesn’t disappoint. Expect a long wait for elevators before around check-out time as I waited around 30 min. They have two elevators for their 15 floor facility, and many foreigners have huge suitcases.

Self

10/10

Exceptional

28 May 2026

Erin

Stayed in a lake view room and it did not disappoint! Beautiful hotel and great location.

Friends

10/10

Exceptional

25 May 2026

ming chen

Helpful Staff

Self

4/10

Poor

19 May 2026

mazen

The room was very small, it won’t even fit carry on bag. The breakfast area was very small and they have a lot of people there. other than that, the staff were very friendly and nice and Check-in check- out process was very quick.

Self

10/10

Exceptional

15 May 2026

Danelle

You absolutely cannot beat the location of this hotel.
Our room was amazing. It overlooked the lake and the lights of the building reflecting off the water at night was just magical.

Partner

8/10

Excellent

14 May 2026

Paul

The staff where amazing, so helpful. Rooms were very small, we couldn’t unpack our suitcases. as there was no where to put them. Breakfast was good, nice range of things to eat. Location great for exploring Tokyo right next to Metro.

Partner

10/10

Exceptional

12 May 2026

Jordyn

The location was perfect!

10/10

Exceptional

10 May 2026

samar

Best location

Self

10/10

Exceptional

08 May 2026

RENSHAN

The location is so convenient.

Self

10/10

Exceptional

07 May 2026

Carter

Clean and friendly! Definitely my favorite place to stay with from here on

Self

10/10

Exceptional

30 Apr 2026

Qi

clean

6/10

Pleasant

28 Apr 2026

Chun Fen

The location is excellent, right next to the subway station, and the facilities and amenities in the room are very complete. The only issue is that the bed is too soft, which makes it uncomfortable to sleep on. Also, the duvet is quite thick and warm, so I often wake up during the night feeling too hot

Family

10/10

Exceptional

26 Apr 2026

Ernesto

Great food and everything you need to charge for the day

Family

10/10

Exceptional

23 Apr 2026

Hilda

Room was pretty clean, some of the staff spoke English, air conditioning worked perfect, great location near subway station and night life yet quiet at night. Hair dryer was getting hot during use and would barely blow air, noticed it was extremely clogged so I had to clean it with a toothbrush so air would flow out, only after that it worked perfectly. Area was awesome highly recommend. Lots of food and markets. Wish they had a scale to weigh bags like the other APA hotel in Osaka.

Friends

10/10

Exceptional

22 Apr 2026

Gregory

For a central relatively budget accomodation in Ueno this hotel is well run. I did not have breakfast.

Friends

4/10

Poor

12 Apr 2026

Sophia

I found a bug crawling in my bed. Reported to the front desk right away. They couldn’t change the room for me. I have asked to at least change all my bedsheets & duvet. They only gave me the bedsheet & asked me to do it myself.

8/10

Excellent

12 Apr 2026

DHANASEKAR

Clean and compact room for couples

Family

4/10

Poor

12 Apr 2026

Komal

Super tiny rooms
No breakfast option for vegetarian, no ala cart option. Buffet is only option.
We wanted to cancel last day out of 3 as it became uncomfortable for 3 of us in one small room which did not even have queen bed, they couldn’t do that for 3rd night also!! Very disappointing experience as it was our first day in the first ever trip to Japan.

Location is excellent though!!

Family_with_children

8/10

Excellent

11 Apr 2026

Jill

Great location... Next to the ueno keisei train station and just a block from the Ueno jr train station. Lots of restaurants, bars and night life and right beside Ueno park and zoo.
Staff was helpful and friendly. However, The automatic check in was very cumbersome to handle a reservation for 3 rooms. Staffv ended up having to help and took quite a while.
The rooms were clean and comfortable, but tiny and the walls were paper thin.

Family_with_children

8/10

Excellent

08 Apr 2026

Lauren

Small, good if traveling light. Had small bugs flying around. Because the check in was automated didnt get too much info on amenities. Not sure if there was even a water refill station. Convenient location. Appreciated baggage storage after checkout so we could explore more of the area before leaving.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Pouneh

The location of hotel is excellent. It is close to Ueno park and many museums. This was quite an advantage during the cherry blossom season. There is a central metro station 5 minutes away.
The hotel had no air conditioning and the rooms could get stuffy and hot, however, we left the back window viewing to the park open and it was adequate. The regular room cleaning occurs every 3 to 4 days. Some of the staff at the front desk were dismissive (or perhaps untrained) of the questions and requests.
The daily breakfast buffet was the highlight of our stay.

Partner

6/10

Pleasant

02 Apr 2026

Seh Nee

Room temperature is hard to control, when opened the window had a lot of road noise. A lot of early morning noises from the customer who was staying next door due to large family and kids

Partner

8/10

Excellent

02 Apr 2026

Nami

The view of Ueno Park from the room was amazing. Staff were helpful with getting us checked in and out. Breakfast was fresh and basics for Japanese and Western breakfast choices were available.

Partner

8/10

Excellent

01 Apr 2026

Koji

Good location

6/10

Pleasant

27 Mar 2026

Janet

No orientation to the room and no instructions in English for temps,lighting etc. Room key stopped working twice. Staff accomodating. No seating in check in area and crowded. Breakfast well priced for the variety. Bed comfortable.

10/10

Exceptional

26 Mar 2026

DEAN

friendly staff and ver helpful

Self

6/10

Pleasant

24 Mar 2026

Wai Chun

Very small room.

10/10

Exceptional

23 Mar 2026

Nicholas

Great location, building, staff, and amenities. Small rooms for 2 people. Elevator can be busy

Friends

4/10

Poor

22 Mar 2026

Yuji

No laundry, damaged wall, very small room, very tight bathroom,

Partner

10/10

Exceptional

15 Mar 2026

Yoshi

Nice view of pond and park

Self

6/10

Pleasant

12 Mar 2026

Kathy

You couldn't find a closer hotel to a station so for easy access after a long flight, this hotel was perfect, literally right outside the station exit. Euno park was also right around the corner and you're within 2 min walk from a lively night market alley.

Partner

8/10

Excellent

02 Mar 2026

Jun

Everything is good . But the room too small.

Friends

10/10

Exceptional

02 Mar 2026

Briana

Everyone was nice and helpful

Partner

10/10

Exceptional

27 Feb 2026

ZAINAB

Very clean room and facility. Very nice service and staff. Its super conveniently located right infront of the station and many good places

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Margerri

Location - near everything! Polite and courteous staff! Buffet breakfast was great! We stayed in APA hotel both in Osaka and in Tokyo and we loved both accommodations. We'll definitely be back.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Nadia

Room was a bit small but it was clean. Hard to leave when everyone else is checking out. But the breakfast was amazing!! Would stay again

8/10

Excellent

21 Feb 2026

Shea

Amenities

Self

10/10

Exceptional

17 Feb 2026

Masaki

Clean room, friendly staff and excellent location coming from Narita Airport and easy access to major train lines.

8/10

Excellent

15 Feb 2026

jeffrey

Location was great. Room was small but efficient. Breakfast was great.
Elevators were insufficient for number of rooms. Having a 10am checkout made the elevator wait very long.

8/10

Excellent

14 Feb 2026

Lai yee

Prime location, nice city view with touch of the parks

10/10

Exceptional

10 Feb 2026

Mark

All excellent as always

Leisure Self

4/10

Poor

07 Jan 2026

James

Location of the hotel is great but the rooms can not accommodate 2 people with luggage, the bathroom is slightly larger than an airplane bathroom, the breakfast is not very good and the elevator situation makes it impossible to get downstairs. The staff only points to the check in terminal instead of greeting you or answering questions. They upcharged us for a room that was the same size as our double room except it had a very small couch where we put our luggage, so there is no place to sit. Not worth it! Beware!!

10/10

Exceptional

05 Jan 2026

christophe

clean room

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Michael

excellent location. easy to transportation.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Richard Carlton Spencer

The room was small, but had everything that I needed.

Leisure Self

10/10

Exceptional

13 Dec 2025

Erin A

Excellent location for jumping on a train, exploring the bustling market, or taking a time out in Ueno Park. The room was clean and quiet, with a tremendously comfy bed. Lovely staff. And free luggage storage too.

Leisure Self

10/10

Exceptional

12 Dec 2025

Yong

Good

10/10

Exceptional

11 Dec 2025

Wilton

Even nice and had a great stay

8/10

Excellent

04 Dec 2025

Franz

Convenient location, close to many shops and Ameyoko, and

10/10

Exceptional

01 Dec 2025

Antionette

Loved this hotel. The staff were friendly and amazing; especially the room cleaning team. It’s so close to everything (shopping, food and Ueno nightlife) and I was able to get to and from Narita Airport in approximately 45 minutes. Bonus: The hotel is right across the streets from the Ueno train station.

Leisure Family

6/10

Pleasant

30 Nov 2025

Anna

I won’t be coming back to Apa Hotels. This was my first time and this chain isn’t for me. This was the most expensive hotel we have stayed at during our trip and it was significantly worse than others. The room was extremely tiny, there was no space to open a suitcase. You can’t control the temperature in your room - the hotel was set to heating and you could only heat up the already hot room. I was told to open the window and turn the AC off if we are hot… every other hotel we stayed at allowed you to adjust the temperature in the room. We were only in the room overnight as we spent most of the time outside but we it was still uncomfortable as we could barely walk around it. There wasn’t really space to get ready. These hotels may work for some but they aren’t for me, you can get a much better standard for lower price elsewhere.

Partner

8/10

Excellent

26 Nov 2025

David

Room very clean, but small for two people. Elevator slow, property a bit older, but functional. Breakfast excellent. Rice was beyond compare. Traditional food freshly made

Business_and_leisure Partner

4/10

Poor

26 Nov 2025

Susan

The room was overheated (86F). We were told to open a window. The carpet had slivers of wood and nail clippings. The glass and mirror surfaces were smudged. The breakfast area was a whole other level of subpar. The (male) staff treated every request as an imposition. The setup was ramshackle with folding tables holding heating pots of miso and rice. The staff stayed in the kitchen as much as possible, resulting in sticky tables and trays, and unreplenished dishes on the buffet. The food itself was not of the quality we have come to expect from APA hotels. These issues may seem minor, but taken together, they make for an unpleasant experience. We will not be returning to this hotel.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Juthamas

Clean room, friendly staff, easily check in and check out, and good location. If someone is looking for a hotel where is close to train station to the airport, APA at this location is the best choice.

10/10

Exceptional

13 Nov 2025

Oscar

Yes!

10/10

Exceptional

11 Nov 2025

Salvacion

Room area small but manageable

6/10

Pleasant

07 Nov 2025

Curtis

Rooms are very small. Location is pretty good, near Ueno Station and Ameyokocho. Lobby is also small.

10/10

Exceptional

02 Nov 2025

Vladimir

Yes

10/10

Exceptional

02 Nov 2025

Elizabeth

Clean and quiet room with everything needed for a short stay in Tokyo in a convenient location.

6/10

Pleasant

30 Oct 2025

Henry

The only reason to stay at this hotel would be for the easy access to the Skyliner train that takes you directly to Narita Airport. From Ueno station, it is difficult to drag your luggage through the park with stairs. The hotel provides small room but its pricy.

We did appreciate the luggage hold service and the umbrella.

Partner

10/10

Exceptional

30 Oct 2025

Joyce

Great location; across the street from Skyliner to Narita Airport. 3 minutes from busy street market

Leisure Friends

8/10

Excellent

27 Oct 2025

rebecca

I know it is Tokyo, but the rooms were super small. They definitely let you know that when you book because they tell you exactly how many square feet there is in the room. 119sf just isn’t enough for my husband and I. I’m surprised we’re still married! They do have larger rooms and they have rooms that overlook the park instead of the ones we booked, which looked out at somebody’s wall. I would recommend booking a higher class of room. The double is really a single.The location is great because you can get right there from the keisei Skyliner from the airport. You just walk across the street and there you are great location but a big heartless hotel.

Leisure Partner

4/10

Poor

22 Oct 2025

Micaela

This was, by far, the worst hotel I stayed at in Japan. I read online there was an automated check-in machine - cool! Nothing at the front desk is labeled, so I go to the machine nearest to the door, which says to scan your QR code. Since I booked through Expedia, I thought maybe only those who booked directly with the hotel got a QR code to check in or something. I told the front desk staff I didn’t have a QR code… and apparently this made him think I was a complete idiot. Rather than just direct me to the correct machine, he proceeded to smugly tell me what to do on every screen and every button to press, despite it being in English. With an increasingly annoyed tone, I kept saying “okay!” hoping he would get the hint and just let me do my thing… finally, I said “I can actually follow this, thanks” - and that STILL didn’t stop him. I understand that as a hotel in a tourist area you must get a lot of dumb tourists, but treating everyone you come across as one isn’t doing you any favors.

And then I actually got to my room… turns out, this hotel was lying on Expedia when they said every room enjoyed a city view - my window had about a 5 foot gap to the building next door. Wallpaper in the room was peeling & the air unit had gross dust residue on the ceiling.

The facilities are basically non-existent - they don’t even have coin laundry.

The only upside to this hotel is that if you’re going to the airport, the platform for the Skyliner is basically next door.

Leisure Self

8/10

Excellent

20 Oct 2025

Sayam

The place close to transportation, shopping and dining area.

Leisure Self

8/10

Excellent

17 Oct 2025

Irene

The only negative feedback I give is the small space inside the room. Other than that, I was satisfied.