Name: Centurion Hotel Ueno
Address: Ueno,Taito-Ku, 2-3-4, Tokyo, 110-0005, JP

2/10

Poor

28 Jul 2026

Doreen

Spacious room size and location, however overall, our stay was disappointing due to the unwelcoming and unaccommodating service. We checked in late and requested an extra blanket or sheet but were told there were no spares in the hotel. Instead, we were offered to have an additional sofa bed prepared with sheets and a blanket for a fee.

After settling in, we found the floor beside the bed was dirty and sticky, with noodles left behind. As we were exhausted, we reported it to housekeeping the next morning, which they acknowledged. When we returned later, it still hadn't been cleaned. The front desk claimed we hadn't reported it before the housekeeping cutoff and insisted we should have told them the previous night.

We were then told to use the door sign if we wanted housekeeping, but also that staff could enter even if we were sleeping or still inside the room. When we asked for clarification because of the privacy concern, we were told the policies were all in the QR code, accused of \"harassment\" for our questions, and warned that police could be called.

While the floor was eventually cleaned, the way our legitimate concerns about cleanliness and contradictory privacy policies were handled was disappointing. Relying on a QR code instead of clear communication and dismissing guests' concerns is poor customer service. This was not a language barrier, as staff spoke English. We left feeling silenced, threatened, dismissed, and unwelcome.

6/10

Pleasant

17 Jul 2026

April

Older hotel. Decent location. Room was dark and old.

8/10

Excellent

14 Jul 2026

Irene

Good things about this property: the location is great (shops and restaurants nearby), the staff were friendly, and the rooms were clean. The only negative review I have is that the room was very small, so it was very tight to move around, and the bathroom was also very small.

Family

10/10

Exceptional

10 Jul 2026

Mark

The location is great, very close to the train station, shops and restaurants. The hotel feel a little older, but well maintained. Our room had a lot of space, more than most we rented in this price range.

Friends

4/10

Poor

24 Jun 2026

Aminollah

There were serious problems with our hotel room. First, the sound proofing is very limited, which is a problem because of how loud it is outside in the evening and night. Second, there wasn't even proper for the entire window area, such that the neon lights outside would come in and make it very hard to sleep. This was one of the most expensive rooms in the hotel, so I wouldn't want to see their more basic rooms. The outside area of Tokyo is a sketchy one, with dirty streets and uncouth activities.

Partner

8/10

Excellent

23 Jun 2026

Jovelito De Vera

The hallway and elevator looked old and creepy. The room was spacious, bed was soft, outdoor onsen was okay-the faucet looked like it was going to break off any minute. Privacy was questionable since there was a window on the building to the side which makes you visible. Decor was good. Staff were friendly and helpful.

Partner

6/10

Pleasant

22 Jun 2026

Diego

Hotel is located close to many train/subway stations. Staff is great and friendly. Rooms are on the smaller size but adequate. Rooms are clean, beds are on the hard side. Depending on your room/floor you might not get any view. If you can get a rate of $100 or lower a night I think it is worth it.

Family_with_children

8/10

Excellent

21 Jun 2026

Lloyd

Clean, convenient, comfortable and reasonably priced

10/10

Exceptional

17 Jun 2026

David

Everything was great in Centurion

Family_with_children

10/10

Exceptional

16 Jun 2026

Richard

I stay here because there's a grocery store downstairs and a family mart. Also restaurants are all within walking distance.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Dawn

Cabin room, in annex, clean. Staff helpful and friendly. Easy access to food, shopping. Busy area on Friday night. Short walk to Ueno park.

Family

10/10

Exceptional

12 Jun 2026

Dawn

Clean, friendly and helpful staff

Family

8/10

Excellent

07 Jun 2026

Emily

We stayed one night and it was comfortable enough

Partner

8/10

Excellent

04 Jun 2026

Johnathan

The location of this hotel was excellent! It was very close to restaurants, shops, and many different train stations. The room itself was very small, but they make good use of the space that is available. The AC was very nice after a long day out in the sun. The staff were very friendly.

Partner

8/10

Excellent

03 Jun 2026

Julia

Our room was nice. It was just very loud in the area and that kept us up at night. Lots of ambulances coming through and loud street noise all hours of the night. Staff was super friendly and helpful. Never seen a hotel split between two streets! Interesting layout but the conbini at the bottom was very convenient. We didn't love the area of Ueno it was in but our room was perfect, beds were very comfortable, probably the most comfortable we've experienced in Japan.

Partner

4/10

Poor

01 Jun 2026

Ping

The room and bathroom was small, they have 2 buildings and my room was on the older one, the room was old and really small

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Yuan

Clean,

10/10

Exceptional

31 May 2026

QUANG

Staffs are very friendly . Good location: just about 1.5 miles (or 1 stop if using subway) from Akihabara Station.

Family

8/10

Excellent

30 May 2026

James

Roomy and close to transportation.

Family_with_children

6/10

Pleasant

30 May 2026

Bryce

It was a good location, but the listing was deceptive saying that there were two beds only to find out the second bed was an additional charge. Building two also only has one elevator which can become congested at times. That aside, the place was well maintained and the staff was friendly.

Friends

8/10

Excellent

15 May 2026

NICHOLAS

Laundry was convinient.

Friends

8/10

Excellent

09 May 2026

Denise

The location of the hotel was quite convenient for us. We were visiting with friends who hadn’t been to Japan before so we figured Ueno was a good base.
Our rooms were in the annex, which from the exterior looks pretty modern, however our room was a bit worn, though clean overall. The tile floor was a bit dated and the walls were scuffed. Although there was a couch/pull out sofa in our room, it served more for our luggages since there wasn’t a luggage stand. Also the mini fridge and small desk had various items staged on them so there wasn’t much surface area available to work with.
I enjoyed the floor to ceiling windows in our rooms. The konbini downstairs was perfect. The entrance into our annex required a room key, which helped to feel secure. Even tho there was only one elevator, we didn’t have to wait long for the lift.
Check in is across the street in the main bldg. The staff were always very helpful. There’s a lot of activities for families in the lobby in that building. Also a lot of seating.
There’s a supermarket by the main building, the train stations are nearby. Ueno park is your backyard and numerous restos and a Don Q are outside the hotel. It should be noted that the hotel is on the outskirts of the red light district, tho we never felt unsafe.
I will say this was the most I’ve ever spent on a hotel stay in Japan, but it was golden week. I don’t think it was worth the heightened prices we paid, however for the normal rates I think it is sufficient.

Friends

2/10

Poor

29 Apr 2026

Eloisa roxann

Small room

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Damon

All three staff members I talked to at the front desk spoke English adequately to excellent. On checkout day we were able to leave our luggage for free for the remainder of the day while we spent the day in Tokyo before going to our late night flight.

8/10

Excellent

19 Apr 2026

Katherine

The staff here was wonderful. The rooms are tiny but scaled to local standards. The location is great and near stores, restaurants and metro making it easy to find something you need. The neighborhood is a little sketchy at night for young kids as there are a lot of adult entertainment and sex workers on the block.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Jody

The room we stayed in had a private open air bath. Despite there being many beds (2 queen beds and 4 twin bunk beds) there is no room for your luggage. There is also no where to hang towels and clothes. Booked this room specifically for the open air bath which was very nice! After walking all day, being able to soak in the comfort of your own room was a nice way to end the night. During our stay, there were two public bathrooms in the building we stayed in but both were out of order. There is also no staff in the building that we stayed in, so check in is across the street in main building.

Location of the hotel was convenient with a family mart right downstairs and lots of restaurants to pick from! Only thing is this location is very noisy. Could hear people yelling and sirens constantly.

Family

8/10

Excellent

29 Mar 2026

Nimfa

Clean room

Partner

10/10

Exceptional

21 Mar 2026

Trang Joanne

Tiny space for what I paid. We forgot our tax free bag in the room and maid must of saw it then rushing us out. Later we called they said they didn’t have it. My daughter was devastated. Japan was so honest so we were shocked this happened to us but it was ran by none Japanese staffs. Check in was one building then we have to walk across the street to different building where we stay. Very inconvenient with kids and luggages

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Nao

It was a great experience staying at this hotel. The room was clean, and having a Family Mart in the same building was very convenient. We took the Keisei Skyliner from Narita Airport, so the location was also very good.

Family_with_children

10/10

Exceptional

14 Mar 2026

Jessica

Had a lil trouble with AC when I first entered my room but staff were very helpful. Highly satisfied with my stay and would def return to property in future. For value for money it was great.

Friends_and_family Friends

6/10

Pleasant

01 Mar 2026

Safiya A

Room was very large, accompanied our family of 5 very well. Bedding was very comfortable, plenty of extra sheets and pillows. The location was very noisy. I recommended staying in a less busy part of the city if you have a young family. TV had limited channels, mini fridge was not very cold. Limited amenities, but otherwise a decent stay. A bit on the pricey side but it could be due to location. Staff was very friendly, no problems there.

Family_with_children

10/10

Exceptional

25 Feb 2026

Matthew

The room was very clean and the staff were very polite and spoke English well. The hotel is split into two buildings across from each other. The train station is 5-10 minutes walk away and there are many restaurants in the area as well as many different shops.

Partner

8/10

Excellent

04 Jan 2026

Deshana

Great location

Leisure Self

8/10

Excellent

04 Jan 2026

Linda

Good

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Jason

Gets the job done. Nice staff, very clean, and okay location for family on a budget.

Leisure Family_with_children

6/10

Pleasant

25 Dec 2025

Reiko

料金に対して

4/10

Poor

14 Dec 2025

Francis

Not clean

Business Self

10/10

Exceptional

13 Dec 2025

Bernard

Many shops within walking distance, but i was bothered many time by street hustles

6/10

Pleasant

12 Dec 2025

Arin

Very clean room, has everything you need for a very short stay; bathroom well furnished; Room very small - ok if you are just spending the night; no microwave; no restaurant or food options in the hotel; Location : Very easy on transit - near a major transit hub; very walkable; but at night seems a bit shady in case you are travelling with family

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Virgilio

Excellent highly recommend

Leisure

2/10

Poor

06 Dec 2025

ash

worst hotel experience ive ever had. DO NOT BOOK HERE. Its in the redlight district just for your information. they dont answer their intercom. we asked for extra pillows, they dont have. check in is at 3pm. check out is at 11am. not happy with thier service. rude staff.

6/10

Pleasant

02 Dec 2025

Laurie

Location is good, very accessible. Hotel is in fair condition, but the annex building seemed better. We stayed at the concept themed rooms with a private onsen. Spacious but outdated. Front desk did not advise about returning room keys. We left one of our keys in the room and wanted to charge us eventhough we told

6/10

Pleasant

14 Nov 2025

Seaden

Daily cleaning and towel changes without daily request. Also dusting in the main areas.

8/10

Excellent

12 Nov 2025

Ricca

Great AC and location as its very accessible and close to station and ueno activities

10/10

Exceptional

07 Nov 2025

Paul

Plenty of shopping in the area, Ueno Zoo, and all types of dinner options

Leisure

8/10

Excellent

02 Nov 2025

Jason

The hotel was in a very convenient location and the staff is very friendly! The room was smaller than expected but it was still great!

Leisure Friends

8/10

Excellent

25 Oct 2025

Daniel

If you take JR, do expect to walk.

Leisure Family

8/10

Excellent

24 Sep 2025

Roberto

Close to everything

Leisure Family

8/10

Excellent

19 Sep 2025

Myra

Very friendly staff

Leisure Self

8/10

Excellent

08 Sep 2025

Natalie

An okay stay becaise the staff were great

Perhaps not the most family friendly location, but the staff were very accommodating and had a lot of available amenities.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Sunki

Close to

10/10

Exceptional

30 Aug 2025

Romulo Jose

Perfect place for our itinerary. Just walks to JR station and Ameyokocho market.

10/10

Exceptional

14 Aug 2025

Virgilio

Excellent clean rooms very friendly staff,, highly recommended!!!!!!!👍👍👍👍

Leisure Family

4/10

Poor

26 Jul 2025

Rowena

Hotel was surrounded by pick up girls. The street was dirty/ messy. The hotel walls is outdated. The hotel had a distinct smell

4/10

Poor

17 Jul 2025

Eiko

Fun for foreigners but not really nice hotel.

8/10

Excellent

10 Jul 2025

Legeinia

We loved how close it was to Ueno Park, and lots of shopping. Not the best for wheelchairs but not impossible. They were very accommodating and helpful, suuuuper nice.

Leisure Partner

6/10

Pleasant

06 Jul 2025

Rowena

Old. Need new flooring and wall paint. Freshener

8/10

Excellent

04 Jul 2025

Adchariya

Close to everything.

Leisure Family

10/10

Exceptional

24 Jun 2025

Aaron

Nice Stay!

Business Self

10/10

Exceptional

22 Jun 2025

Devin

The rooms are small but very private and clean. This hotel strikes a great balance between price and comfort.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2025

Oscar

Great

8/10

Excellent

10 Jun 2025

Yvette

Pros:
Conveniently located to lots of transportation, dining, and shopping options
Family mart on property and a supermarket too! When choosing a room the Annex is the newer of the 2 buildings.
Staff was very friendly and helpful.

Cons:
The property is aged. Would not recommend the area for families with children. Lots of girl bars and drunk men along side the property and many more in the area. Personally never felt unsafe, but not a sight for kiddos.

Leisure Family

10/10

Exceptional

08 Jun 2025

Tazha

5 min walk to main train station. 2 min walk to Ueno park- which is sooo beautiful at night. Next to a grocery store and many convenience stores. Room was clean and spacious. Bidet toilet and tub shower. They provide amenities such as toothbrush, body wash, shampoo, etc. great location and price. Also across the street from Donki store. Great for shopping and dropping belongings

Friends_and_family Friends

8/10

Excellent

31 May 2025

Naoki Igei

Very small room. But very convenient location. A lot of restaurants and shopping.

Leisure Partner

10/10

Exceptional

24 May 2025

Toshiyuki

It was good

8/10

Excellent

22 May 2025

Verified traveler

Good experience overall. Not much interaction with staff.

10/10

Exceptional

17 May 2025

David

Very accessible to everything

Leisure Family

10/10

Exceptional

04 May 2025

Nicholas

Amazing stay

Leisure Partner

6/10

Pleasant

04 May 2025

Jacqui

The room was very dated with furniture old and scratched. The bathroom was dingy. Despite having a jug in the room there was no tea or coffee available to use

Leisure Family

6/10

Pleasant

03 May 2025

Travis

Staff are very accommodating and helpful. Hope they have ample charging stations at their lobby. Washrooms is abit small and compact.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Johanna

The staff is friendly and polite. They speak good English.

Leisure Family

10/10

Exceptional

21 Apr 2025

Aysha

Fabulous spacious and clean hotel. Highly recommend and would stay here again! Thank you

Leisure Family_with_children

2/10

Poor

18 Apr 2025

ROSEMITHA

The property was old and in need of a complete remodel. The rooms were extremely small, the bathroom was literally half a bath tub in a western style room. The sofa beds mentioned are actually some small hard futon chairs not made to sleep on. When we complained about all stated, they changed my children’s room to another building for an up charge and had them move to a third room for another up charge to their so called penthouse room which was full of mold on the ceiling and in the bathroom. They were not understanding of the inconveniences and were not willing to give a refund and instead up charge on the original price. The escalator was not working and the hotel looks tedious in a busy area.

Leisure Family_with_children

6/10

Pleasant

18 Apr 2025

Gary

Good and convenient location. Bed was comfy. Rooms are small/cramped and no storage space for luggage like closets in the room. Difficult for toddler getting into everything. Garbage and debris left unclean under the bed.

Leisure Family_with_children

8/10

Excellent

17 Apr 2025

Rissa

We only stayed one night but our stay was comfortable. Room was spacious for 6 people.

Leisure

10/10

Exceptional

16 Apr 2025

Richard

2nd time at Centurion

This was my second time staying at the Centurion hotel. I booked this hotel because the location is close to Ameyoko and easy access to train stations. There was some confusion with the room i booked because i booked for 2 people thinking i would get to use the sofa bed for my friend. But in order to use the sofa you have to book for 3 people and pay the extra charge which doesnt make sense to me at all because im already paying for 2 people for 2 separate sleeping accommodations(beds). It took the hotel 2 days to respond to me by email and by that time i was already flying to Tokyo. When i arrived at the hotel I had to pay an extra ¥26500 which is not what i expected and it put a sour note on the beginning of my vacation. I think the Centurion hotel is a good location if you want to visit tokyo but they have to clarify their booking website especially for that room with the sofa bed.

Friends_and_family Friends

8/10

Excellent

04 Apr 2025

John

.

8/10

Excellent

28 Mar 2025

Damon

We had a great stay, and it was easy to get around Tokyo from here.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Erin

Enjoyed our stay. Property was well taken care of.

Leisure Family

10/10

Exceptional

22 Mar 2025

Pablo

I stayed in an 2 queen bed type room with its own private outside tub. I absolutely liked the room. I would've loved to see some black out curtains available. Mornings were very bright. Difficult to sleep in with the rooms brightness level without curtains. I thought it was odd that they was two seperate buildings, yet it wasn't a deal breaker. I enjoyed staying here. Be warned that the street is very noisy at night and even though the area looks like if it's not safe to walk around at night, its very safe. Many women on the street at night. Idk about the area being family friendly after dark with all the bars and womenon the street. In tbe opinion of 2 single guys, we absolutely loved the convenience of having a variety of bars, food, outside markets, convenience stores, and transportation options so close by. I would stay here again.

Business_and_leisure Friends

4/10

Poor

19 Mar 2025

Annie

the hotel is not very clean, and it looks old, with some odd at the hall way and elevator

Leisure Family

8/10

Excellent

14 Mar 2025

Dana

The place is old and needs lot of repair and cleaning

10/10

Exceptional

12 Mar 2025

Pafuan

Excellent!

10/10

Exceptional

17 Feb 2025

William

Room a bit small, but ok.

Business_and_leisure Friends

10/10

Exceptional

14 Jan 2025

Maria Theresa

Highly recommend

Family

6/10

Pleasant

04 Jan 2025

Paul Edwin

Ideal for a night stop over, you can relax and enjoy the sights take in some great food. Situated a 10min walk from Ueno Shinkansen it’s perfectly located.
The only downside is that you have to register across the road in another hotel then make your way to the hotel. That said clean, comfortable and affordable.

Business_and_leisure Self

8/10

Excellent

16 Dec 2024

Verified traveler

Family suite is comparatively bigger

Main building is relative old but the condition keeps well.
Family suite is spacy and with the greater privacy.

Self

10/10

Exceptional

08 Dec 2024

Ashley

Good hotel. Easy to check in and out.

2/10

Poor

06 Dec 2024

Johanna

Very dirty rooms

Business_and_leisure Family

8/10

Excellent

05 Dec 2024

Stanley

Check-in was a quick and easy process. Staff spoke english and was able to check us in early before the 3 pm check-in time. :)

Leisure Family

2/10

Poor

02 Dec 2024

Joyce B

We did not check in.

10/10

Exceptional

01 Dec 2024

Serina

Hotel is a bit old and noisy at night even we stayed at the 10th floor but I guess it’s in the heart of ueno. Staffs are so nice and helpful!! We stayed twice already we love it. Rooms are spacious great for families.

Leisure Family_with_children

8/10

Excellent

11 Nov 2024

Michelle

Not to be confused with Centurion Hotel & Spa Ueno Station located in the Ameyoko shopping district, Centurion Hotel Ueno is just 1-2 blocks south of beautiful Ueno Park, so it’s a convenient spot for exploring the area. Our room was showing its age and could use a refresh, but it was a comfortable stay nonetheless and the staff are first-rate, always greeting us when coming in or going out. They helped us resolve a few travel issues, and we were most grateful for their professionalism and courteousness from check-in to check-out.

Leisure Partner

6/10

Pleasant

10 Nov 2024

Yat Chor Basil

Very dated hotel and not super clean. The area has lots of food options though.

Business Self

10/10

Exceptional

03 Nov 2024

Barbara

Perfect place.

Leisure Family_with_children

2/10

Poor

30 Oct 2024

Diane

We stayed in 902 not the Annex. Filthy carpet everywhere, tattered dirty wallpaper. Beds were clean and ok. Bath unit was tiny but clean. We took turns moving in the room because it’s tight and took turns opening our suitcases. Location was in a red light district.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Chang Ming

Great hotel. spacious compared to other hotels in similar price range. Very convenient location, next to a family mart. Train stations just a block away. Lots of dini by and shopping in the area.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2024

Seth

First time staying anywhere in japan and this place was great. Right next to Ueno park which is beautiful. Easy to get to various train stations and a pretty short walk to the akihabara arcades. We had the kabuki room, western travelers will probably feel a bit cramped in here but we enjoyed it! We also loved the Korean cafe around the corner

Leisure Friends

6/10

Pleasant

19 Oct 2024

Yanny

Great location, a lawson right under, and the room is very spacious for japan standards. They provide toiletries at the main lobby. But the room is not very clean. I find flies in my room everyday. It is very noisy, no sound proofing at all.

Leisure Friends

6/10

Pleasant

15 Oct 2024

Ched

negatives: noisy area looked like there was black mold on the ceiling
Positives: location was very convenient to the station and ueno zoo and park staff was pleasant

Leisure Family