Tosei Hotel Cocone Ueno

Japan , Tokyo
Tokyo, 2-18-5, Higashiueno
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100 reviews shown

8/10

Excellent

09 Mar 2026

Ming Sian Justin

Another washing machine would have been good. Two washing machines not enough.

Self

8/10

Excellent

08 Mar 2026

Abelardo

The location of the hotel is perfect. The rooms are small and the front office staff could be a little more friendlier.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Mandi Katherine

The location was close to many attractions and amenities. The staff was helpful and the rooms clean. A good stay!

Self

10/10

Exceptional

06 Mar 2026

Peter

Near Ueno park and all the bustling Tokyo life

8/10

Excellent

05 Mar 2026

Nicola

Close to train station, clean

Partner

10/10

Exceptional

04 Mar 2026

Uday

Staff was very courteous and helpful. Hotel was very accessible to metro stops. We'd booked the King bed room and it was quite a wide bed. Room was super compact, but functional, even included a humidifier. Plenty of charging points. Bathroom too was tight but well designed, met all our needs. Breakfast at the restaurant downstairs didn't work too well for us as we are vegetarian. Hotel location sucks for vegetarians as very limited options nearby. We loved the hotel otherwise - great value for money. Next trip we'll try another part of Tokyo.

Family_with_children

10/10

Exceptional

04 Mar 2026

Sarah

Excellent staffs, clean room and everyday they kept them tidy and spotless. Shops and train is walkable. Laundry is convenient on our floor. Surely will come back.

Partner

8/10

Excellent

01 Mar 2026

Maoake

Room clean, staff nice and helpful. Great view on the city from higher floor.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Sopida

Great service, amenities and location

10/10

Exceptional

27 Feb 2026

Nancy

This was a perfect night after a long flight. Location was quiet but close enough for adventures

6/10

Pleasant

25 Feb 2026

Kei Yan

(We stayed in this hotel three times, a total of 11 nights, in Jan and Feb 2026. The following is our overall comments)

Pros: Room attendants were nice and efficient. Location is good.

Cons: We stayed in this hotel several times because of its convenient location, but the services was getting worse. Some of the staff at the front desk were very impatient and impolite, made assumptions about customers, and forced customers to use an unfamiliar language (Simplified Chinese) to complete the forms (he insisted rudely that we can only use Simplified Chinese even we explained that we were not familiar with it. It's ridiculous that foreigners were not allowed to use English to fill out the forms. Not all of your customers are mainland Chinese!!!). The digital pen was not working, but a staff insisted that we used it.

The lobby is tiny (which is common and understandable for hotels in Tokyo). But someone sat on the floor, blocking the hallway, chatting on his phone loudly, and no staff is doing anything.

The fridge was not working. Ice cream melted, soda was warm.

10/10

Exceptional

23 Feb 2026

Ferdan

Clean, excellent service from the room cleaners to the front desk, very central location

Friends

10/10

Exceptional

03 Feb 2026

Pietro

Fantastic!

6/10

Pleasant

30 Jan 2026

Mary Grace

More air conditioning

10/10

Exceptional

22 Jan 2026

Jeed

Very nice hotel.

Leisure Self

10/10

Exceptional

15 Jan 2026

april

Clean room, reception is 24hts and very friendly and accommodating, close to Ameyoko Market , Ueno train station, I recommend this hotel and definitely staying here again.

Leisure Partner

8/10

Excellent

08 Jan 2026

Shweta

The room was clean and the staff was helpful

10/10

Exceptional

06 Jan 2026

Frank

The room and location were great!

Leisure Family

10/10

Exceptional

03 Jan 2026

DIANA

Amazing location - train on the Yamanote line which go around all the must see in Tokyo. The lifts has a long wait sometimes specially during check-out times. The staff are very helpful and friendly - we managed to check in at 12nn by paying an extra AUD$30 which is quite cheap compared to other hotels 😊

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Alex Chee Bun

Too small

8/10

Excellent

23 Dec 2025

Alison

Good service. Small bathroom and no AC in winter (it gets hot in room due to hot showers), which makes it hard to sleep. As someone accustomed to cold temperatures, this is a bit of a problem for me.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Dale

Clean and organized with all the needed amenities

Leisure Family

10/10

Exceptional

15 Dec 2025

Brian

My second stay at the Tosei Cocone Okachimachi as a solo visitor. Wonderfully located for dining, shops and transport. Typically (for Japanese) small room had all I needed. A very comfortable 8 night stay. Interactions with front desk and cleaning staff were friendly and pleasant. Would stay again.

Leisure Self

8/10

Excellent

10 Dec 2025

Tiffany

Staff are very courteous. Location is excellent, close to Ueno and Okachimachi stations.

Leisure Self

6/10

Pleasant

29 Nov 2025

Lisa

The property/room were clean, staff were friendly/helpful and the location was great. We had a large king room but it felt small as we could only open 1 large suitcase at a time. The laundry room only had 2 low capacity machines so it would be better if there were more machines or switch to machines with higher capacity so clothes can dry faster.

Leisure Family_with_children

4/10

Poor

24 Nov 2025

SIU KEE

They turn off the cool air function in the air conditioning system because of winter. Room temperature is rising to 26.8 degree Celsius. They refuse to open the window. No one can breath without circulating air. I hope they will improve that.

Leisure Family

10/10

Exceptional

20 Nov 2025

Bruce

Very clean. Staff very accommodating, despite a billing error on my part. Rooms are very small, but efficiently designed. Comfortable beds and bedding.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Shu-Wei

The location is great quiet and safe. Service of the front desk is wonderful , room itself is small especially the washroom is tough for someone more than 5’11.

There is a coffee shop downstairs (very nice) and convenience store around the corner. There are two metro stations nearby 5 mins walk.

8/10

Excellent

08 Nov 2025

Abigail

Small rooms but easy quiet sta

Leisure Self

10/10

Exceptional

08 Nov 2025

KIMBERLY

This has been my go to hotel for my past 2 trips to Tokyo.

Leisure Family

10/10

Exceptional

03 Nov 2025

Breanne

Staff were courteous and room was clean.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Tsz Hong

Great stay, roomy and comfortable. Friendly staffs.

Leisure

10/10

Exceptional

31 Oct 2025

Emma

Convenient, pleasant and well located.

Leisure Family

10/10

Exceptional

28 Oct 2025

Joseph

A pleasant spot near Ueno Park and very walkable, the rooms were clean and staff helpful.

Leisure Family

10/10

Exceptional

27 Oct 2025

Stephany

The location is great, which was one of the reasons we chose this hotel. The room size is pretty standard for Japan, but felt very cozy and it was very clean, it had everything we needed. The staff was very kind and helpful, especially when we needed to ship our luggage to Kyoto, they took care of everything for us. 100% recommend.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Ethan

The hotel was good enough for a quick overnight, but nothing to write home about. Intake staff was not very warm, room was ok but well worn–complete with gashes in the furniture, carpet felt dirty, and the checkout staff was courteous and efficient.

Leisure Self

10/10

Exceptional

25 Oct 2025

Kenneth

Nice place within a short walking distance from Okachimachi Station. Rooms were clean and loved the calming nature sounds broadcasting in the hallways.

Leisure Self

10/10

Exceptional

15 Oct 2025

William Kui Lim

clean room and friendly staff

10/10

Exceptional

15 Oct 2025

William Kui Lim

clean room and friendly staff

10/10

Exceptional

15 Oct 2025

William Kui Lim

clean room and staff friendly

2/10

Poor

13 Oct 2025

PROTEEK

Rooms too small to even open a bag. No common areas for the hotel making just a bed in the room. Aircon was poor and we kept on waiting for it to get cold. More expensive than other hotels I stayed during the visit making it absolutely LOW on value for money.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Teguh

Everything is great. From the location (easy access), shopping and dining options, the staffs and services. No complain.

Leisure Family

10/10

Exceptional

12 Oct 2025

Gordon

Great location

Leisure Partner

8/10

Excellent

10 Oct 2025

satish prahalada

Overall the property is good,it is located in a very convenient location casual shopping,train station,taxi and restaurants .front desk is is responsive .Rooms are clean a little small .

Leisure

8/10

Excellent

02 Oct 2025

Patti

Rooms were small but clean. Didn’t really see any staff except at check in. Location is good.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Cherilyn

Wonderful stay with a bath, a view, and wonderful room and desk service. Really liked this location, as it was proximate to many great food options and shopping. Much more enjoyable, convenient, and budget friendly than APA from my own experience!

Leisure Partner

10/10

Exceptional

24 Sep 2025

Vikki

The hotel space is pretty small, but if you really think about it, everything in Japan is small, no? The staff was pretty nice except for one at the front desk, i didnt get her name. The cleaning staff respected our wishes of days when we wanted to have the room cleaned / days where we wanted to not be disturbed. They even left us fresh towels and water bottles on days we did not want to be disturbed.
It is a 5 minute walk to multiple different stations which i really loved about this location and theres a family mart near the hotel, literally a 2 min walk.

Leisure Family

10/10

Exceptional

18 Sep 2025

Patrick

Solid place to stay with good subway access

Just a minute or two walk to multiple subway lines made this a very convenient place to stay. Staff was nice and friendly. The rooms are small but that was to be expected as they are in most Tokyo Hotels. We were surprised to find there was a laundry room with two machines. They were washer/dryer combo machines but the dryer didn’t work all that well. If you have a normal size load, (more than 5 or 6 articles of clothing) you’ll likely need extra drying time. Room was clean and they cleaned every day if needed. Nice view of Tokyo skytree from upper levels and nice nature sounds in the hallways. The 2 elevators sometimes took a while due to the number of floors they were covering. The check in desk was on the second floor and there was a cafe on the first floor that had a couple decent breakfast options. Enjoyed staying here and would stay again.

Partner

10/10

Exceptional

30 Aug 2025

Willy

The hotel is close to the skyliner railway. Very easy and fast to go to the airport.

Leisure Family

10/10

Exceptional

29 Aug 2025

Keith

Better to have parking or partner parking for guest with rental car

Family_with_children

10/10

Exceptional

27 Aug 2025

Adrian

Amazing location and super clean rooms. Staff are very friendly and helpful. One particular staff helped me call our next hotel to confirm if luggage could be shipped earlier and assisted with the entire process! Would definitely stay here again!

8/10

Excellent

26 Aug 2025

Sang Tae

Affordable hotel with good location

Pretty good choice with good public transportation. Also, there are many shops and restaurants. Room is not big but just like other Japanese hotel room

Business

8/10

Excellent

22 Aug 2025

Herman

This property is minutes away from okichamachi station, parco shopping mall, ameyoko street and Don Quoxite. The rooms are typically small like other tokyo hotels. Daily room service ensures that we have clean beds to sleep on every night. There are only 2 Washer/dryer combo units and each take 2 hours to wash and dry. I wish they have more washer dryer units. Now this is not within the hotel control, but one night when someone took out garbage from the building next door, i saw a rat walked out of the gap between the hotel building and this building.

Leisure Family

10/10

Exceptional

19 Aug 2025

Man Tik Dickson

Great location — just 1 minute from the station! The staff are friendly and helpful. There’s a convenience store nearby, and plenty of restaurants and izakayas (Japanese-style pubs) within walking distance.

Partner

6/10

Pleasant

13 Aug 2025

Charlie

Close to center by walking distance.

Leisure Family

10/10

Exceptional

10 Aug 2025

Serina

Convenient location

Leisure Family

10/10

Exceptional

08 Aug 2025

Vij Naresh

Short family stay in Tokyo

Very practical since it is close to the station. Rooms are a bit small for a family but this might be the norm in Tokyo. Very efficient staff. Breakfast was good despite limited choice. I would definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Verified traveler

Great short stay

It was a smaller room, but it worked for a night. The hotel is a very short walk from Ueno Station, great if coming in from Narita. It is also close to Okachimachi station. A few minutes walk to Ueno Ameyoko Shopping Street. I would probably book this place again, because of the location and price.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Cyrus

A place I will recommend to everyone. Good location, nice staff, great service!

Leisure Family

10/10

Exceptional

17 Jul 2025

claudia

close to Ueno station; shopping areas; great staff

Leisure Family

10/10

Exceptional

15 Jul 2025

Alan

Staff was friendly and helpful. She helped me fill out the forms to mail my luggage to my next hotel.
Just one train from Narita Airport, so train hopping with luggage isn’t necessary.

Leisure Family

10/10

Exceptional

12 Jul 2025

kirsten

Great location, just two blocks away from a station! Quiet, definitely get the higher floors for a great view

Leisure Partner

10/10

Exceptional

05 Jul 2025

Janette

Convenience

Leisure Family

8/10

Excellent

01 Jul 2025

Roberto

Very well located, practical and comfortable despite being small, good value overall

Family_with_children

10/10

Exceptional

28 Jun 2025

NORINA GALANG

Staff speak English. Great dining, shopping and transit within walking distance, check out underground market on the next block/building.

Leisure Family

10/10

Exceptional

27 Jun 2025

Kornkit

Excellent location. The hotel is new and clean. The price is reasonable. I will stay again if I’m back in this area. The only complaint is there is no iron for cloth.

Leisure Family

8/10

Excellent

26 Jun 2025

The

Very very tiny room. It's clean. Great location easy to get to JR. Walk to Ueno Park. Walk to Akihabara. Easy from Narita with Express train. Room is very tiny. Elevator takes forever.

Leisure Family

8/10

Excellent

14 Jun 2025

sean

Great hotel and generally great staff. Front desk staff at check in we're unnecessarily surly though.

10/10

Exceptional

09 Jun 2025

tommy

Great hotel, the toom was clean and front desk helpful

Friends_and_family Friends

10/10

Exceptional

09 Jun 2025

Margot

Awesome!

Leisure Family_with_children

4/10

Poor

24 May 2025

Sarah

Pros: excellent location, right next to train station, countless eateries, and walking distance to the electronics area of Akhibara; laundry facility with iron and ironing board available on a request; free coffee/tea; microwave for guest use; pleasant staff; comfortable beds.
Cons: matchbox rooms with just a stool to sit on, unusually small pillows (although comfortable); two elevators for 19 floors, so almost always a long wait; outlets only at bedside. During our stay in May 2025, the hotel was frequented by many Asians and some business people. I feel like Asians are used to tiny rooms, but North Americans are not. We booked a king, and although the picture showed what looked like three beds in the room, I simply thought it was photography. It wasn’t. The king was the size of three single beds and that took up the entire room such that you could not get out of bed on either side. You had to scoot to the foot of the bed. There is also no lobby to speak of, so there is nowhere to sit, which made it even more difficult to tolerate the cramped quarters. Do not recommend for more than a very brief stay.

Leisure

10/10

Exceptional

15 May 2025

Cruz

Our first time in Japan but the hotel although small as expected but very clean and quiet. The location is just perfect. We did the hop on hop off bus and the stop was 2 min walk from the hotel. Everything is 2-5 min walk to metro, resto and shopping!

Leisure Friends

6/10

Pleasant

10 May 2025

Verified traveler

I chose to stay in this hotel again because the staffs were friendly in my last stay and also the location. So, we booked 3 rooms for this trip but we checked-in in different dates. I am very disappointed to the staff during the check-in this time. My friends visited us at the lobby when I stored my bags at the hotel. When I was showing my booking to the receptionist, one of my family members was talking to a friend who was getting a coffee at the lobby. The Receptionist told us that we should not take the coffee. We told her we didn't take any drink from the machine but just talking to a friend by the coffee machine. She looked at my friends and said they should not take any drinks there, too. My friend showed her the room card. She then said they can get the coffee but not us. We repeated to her that we didn't take any drinks. I were shocked as the receptionist is so unfriendly. I don't think I would consider staying at this hotel in the future.

Friends_and_family Family

8/10

Excellent

06 May 2025

Jessica

The location was great! We were able to walk to most places, and it was close to multiple different metro lines, so very convenient. Very easy to get to the airport from here too. We would stay here again!

Leisure Partner

8/10

Excellent

04 May 2025

Leslie

The hotel is in a very nice area. Convenient to the large Ueno Station. There are lots of shops around the area and it is very walkable. It is close to Ueno Park which has a beautiful pond. The hotel itself is safe and quiet with the usual amenities expected in a Japanese mid-range hotel. The only critique I have is that the room. I would rate cleanliness 3/5 and there were some wall markings. Overall I would recommend this hotel.

10/10

Exceptional

02 May 2025

Kimiya

Super clean, just very small rooms.

Leisure Family

8/10

Excellent

01 May 2025

Niki Kyowoon

Area was just perfect away from the heart of main busy district with 2 big shopping centre right at the door steps and the market street walking distance.
Hotel room was small but other qualities definitely made up for it. Train stations were all close by too which was great going places.
Room was cleaned everyday as requested and their service was great as well.

Leisure Family_with_children

6/10

Pleasant

28 Apr 2025

George

It was fun, but won't happen again.

The location is good, but we had some serious issues. You cannot control the temperature of the room, and someone decided that 80° was a good temp for sleeping, to make matters worse you can't open the windows. The breakfast is at a small restaurant next door. The serving size wasn't great, but there are plenty of options outside.

Business

10/10

Exceptional

28 Apr 2025

Hsinying

Good location. Easy to walk around and take JR.

Leisure Partner

4/10

Poor

28 Apr 2025

Tyler

We were very disappointed in the front desk service when trying to throw away our broken suitcase. After going to multiple stores and convenience stores, I was instructed to ask the hotel front desk to assist with this task. When I asked the front desk, they tried to immediately turn me away and say that they cannot help me with this. As a foreigner, we have no idea what it takes to throw away this type of thing so it was very disappointing for the hotel staff to turn me away when asking for help. After telling the front desk staff that I will pay, they told me to wait and proceeded to ask for, what seems to be a fake value of, 4,000 yen to throw away the broken suitcase. As there was no other option, I reluctantly paid the amount and left the suitcase with the front desk staff. It would be appreciated if the front desk staff understood that foreigners do not know the local rules of Japan and need assistance when trying to do certain things. Other than this, the hotel was in a great location and it was clean.

Leisure Friends

8/10

Excellent

25 Apr 2025

LYDIA

small but very well maintained

Leisure Partner

10/10

Exceptional

11 Apr 2025

Michiko

This hotel is located near multiple train stations and easy access to anywhere in Tokyo. The room was smaller than I wanted but it is the average size room for hotels in Tokyo. Staff are super nice and they provide free coffee and tea, and 1 bottle of water daily. I would recommend this hotel to others.

Leisure

10/10

Exceptional

07 Apr 2025

Kevin

Great location right next to JR Okachimachi and walkable distance to Ueno

Room is decently spacious and comfortable.

Good choice for a hotel near the end of your trip if you are departing from Narita. It is quite close to the Keisei Ueno Skyliner station.

Self

8/10

Excellent

06 Apr 2025

Verified traveler

Comfortable stay near subway station.

Great location with easy access to subway. Keisei Skyliner stops at the station close by if you’re coming from Narita airport. Room was cleaned everyday which I appreciated. The carpet could been vacuumed a bit more because I saw some hair that wasn’t mine, otherwise it was a comfortable stay. Front desk was helpful when I needed to store luggage after checkout to explore the city.

Self

10/10

Exceptional

05 Apr 2025

Naomi

This is my fourth time in Tokyo and first time staying in Ueno. Tosei Hotel Cocone Ueno Okachimachi was at a very good location, close to the JR line which made travel with 3 younger children just that bit more easy. The staff at the hotel were very friendly and accommodating to our needs. The only drawback was the washing/drying machines that always seemed to be busy, but you can check on their status through the website. The room we stayed in was clean and comfortable. We will stay again.

Leisure Family_with_children

8/10

Excellent

04 Apr 2025

Cheryl

1st trip to Japan

This is a very nice hotel in a good location. Very walkable and close to JR train station. Rooms are a bit small even for smaller people. Service is excellent and the free coffee is delicious. We did not try the attached restaurant, Coffee Kan

Friends_and_family Family

8/10

Excellent

03 Apr 2025

Megan

Good budget hotel for the night. The room was small but not terribly for one person. I had a small suitcase and two bags and there was room. Everything was clean and the staff were friendly and helpful. The lobby smelt a bit like smoke as there’s a smoking area in the lobby but other than that I was happy. I felt safe and it’s a great location to Uneo station and the markets. Lots of luggage being stored in the lobby too which is convenient but a makes the place feel a bit messy. The bed was comfy and I would choose this place again as a standard budget option.

Leisure

6/10

Pleasant

31 Mar 2025

Hon Po Patrick

Shower tub water, sometime cold either hot ,

Leisure Friends

8/10

Excellent

30 Mar 2025

Yawen

The location is very convenient which 3 mins walk distance to subway, and there are so many restaurants nearby! But the room space is tooooooo small!

Leisure Family

6/10

Pleasant

26 Mar 2025

Shayla

The room was quite small even for Tokyo standards. The lobby is very cramped and the hallways were crowded with carts and boxes. We only stayed one night so it wasn’t bad but I wouldn’t want to stay for a longer period of time. The lady that checked us in almost didn’t let us because our middle names were on our passports but not the reservation. I couldn’t remember if Expedia even has a middle name option when booking and we didn’t have any problems with the other two hotels we stayed at in Japan.

Leisure Family

10/10

Exceptional

26 Mar 2025

Verified traveler

Great location in Ueno with easy access to train stations, shopping and food. Just a few mins walk from Narita Keisei line and Ueno Park.

Clean room, daily service, coffee in the lobby and laundry facility.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Kolby

Perfect location. Super close to street market and Okachimachi Station.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Byron

Great location, quiet but very close to the action. Near many subway and train stations.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Ka Yue

Everything’s good besides convenient stores around close at 11pm.

Business_and_leisure Self

4/10

Poor

15 Mar 2025

Wencheng

The inexperienced reception provided the wrong information about the shipping service which resulted a lot of time wasted for me to find an alternative. Eventually it was resolved by an experienced receptionist.

The room is so tiny. But the location is good.

Friends_and_family Family

8/10

Excellent

04 Mar 2025

Diana

Excellent location

Excellent location! 2 mins walk away from both subway and JR stations. Also, Ueno Ameyokocho shopping street is 5mins. Away.

Partner

6/10

Pleasant

24 Feb 2025

Tyler

For the price it’s ok. I stayed at much cheaper places that were just as nice in the area. The room was very hot and there is no way to crack a window or turn on the AC. I booked this for the high ratings but was a little disappointed. Also the front staff was very stressed and a little rude checking in. The other people were nice later though.

Leisure Family

10/10

Exceptional

11 Feb 2025

Nithi

สะดวก ติดรถไฟฟ้า ใกล้ร้านอาหารและร้านสะดวกซื้อ ชอบกาแฟฟรี หมอนให้เลือกเยอะ เฉพาะโตเกียวนอนนี้ทุกปี 3 ปีติดละ สะดวกมาก พนง.“บางคนพูดจาไม่ค่อยดี แต่พอรับได้”

Leisure Family_with_children

10/10

Exceptional

08 Feb 2025

Verified traveler

Execllent

Location was great! Very close to the train station and the room was the perfect size for our family of four.

10/10

Exceptional

08 Feb 2025

Woottichai

Close to JR