Super Hotel JR Ueno-Iriyaguchi

8/10

Excellent

03 Mar 2026

Tsz Long

I would say this is the self serviced hotel so I could not rate how good the staff were. If you arrive the hotel after 12 am, you have to call the staff at the door and let him to give you password to check-in. All the lights were off, and amenities were covered and locked. There was no clear instructions to send you in advance if you
Landed after 12 am. The room was super crowded that you couldn’t open even one luggage, half open maybe , it’s about 100 sq ft. If you are backpacker, then it’s fine for you. But if you have some baggages and luggages with you , you better book another hotel. The hotel was just 4 mins walk from
Ueno JR station.

Partner

10/10

Exceptional

02 Mar 2026

Jean-Philippe

Service was excellent. Everything is included from hair treatment to lotions and even face masks. You can even choose your pillow. Delicious japanese-style buffet breakfast in the morning that changes everyday and a popular open bar in the evening. The objective of the open bar is mainly to taste different kinds of excellent japanese liquors including sake, sochu and ume chu. Centrally located in Ueno, one of the best neighborhood to stay in Tokyo near parks, museums and transportation. The community Onsen, just a short walk away, is a must.

Partner

4/10

Poor

22 Feb 2026

do

The room was extremely small — so much so that if you have large luggage, it’s almost impossible to open it comfortably inside the room. Because of this, I don’t think the hotel is very suitable for overseas travellers.

In addition, the staff’s English was quite limited. This wasn’t a major issue on its own, but unfortunately we didn’t feel they were particularly welcoming or friendly towards non-Japanese guests.

Although the price was very reasonable, I wouldn’t recommend this hotel to international travellers or families.

部屋は非常に狭く、大きなスーツケースがある場合、室内で快適に広げるのはほぼ不可能でした。そのため、海外からの旅行者にはあまり適していないホテルだと感じました。

また、スタッフの英語対応はあまり十分ではありませんでした。これ自体は大きな問題ではありませんが、残念ながら外国人宿泊客に対して特に歓迎されている、または親切に対応されているとは感じられませんでした。

例えば、2月22日にチェックアウト方法について質問した際、当日の担当スタッフは口頭での説明はなく、案内表示を指さすだけでした。その後、日本人のお客様には笑顔で対応している様子が見られ、少し残念に感じました。

料金は比較的リーズナブルではありますが、海外からの旅行者やご家族にはあまりおすすめできません。

Family_with_children

10/10

Exceptional

28 Jan 2026

Ho Yeung

Room is small but packs with everything you need , from body wash to slippers.

Front counter receptionist are friendly but be prepared with goggle language translator if you want to speak to the staff in the morning as they have a sign at the front , staying No English Staff is avdilable.

The location of the hotel is close enough to the main train station and it comes with daily Free breakfast ! They keep changing the menu everyday which adds a variety of food :)

Highly recommend !!!

Leisure Family_with_children

6/10

Pleasant

20 Jan 2026

Qing Chang

physical condition was good considering the location and the price.

check out timing is at 10am which is early compared to other hotels. they require you to take a survey to extend the check out timing to 11am.

male staff was not welcoming at all. he looks irritated at all times and looked annoyed when we ask questions. attitude can definitely be improved.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Andy

Everything was as listed, stay was great. Would recommend a solo room if you want more personal space

Friends_and_family Friends

8/10

Excellent

17 Jan 2026

Claude

Great location if you’re arriving by train. The hotel is about a 5-minute walk from the station, which made getting in and out super easy. There’s a 7-Eleven just a block away for snacks or drinks, and a tiny steakhouse nearby that turned out to be one of the best meals I’ve ever had. Don’t skip it if you can get a seat.

Car rental is convenient too. Nippon Rent-A-Car is only two blocks away. The shopping district is also within walking distance, so you really don’t need a car unless you’re heading farther out.

The room is very small, so keep that in mind when booking, especially if you have luggage. That said, it was clean and well maintained. The staff were friendly and helpful throughout our stay. Breakfast is Japanese style with a lot of variety, and the free happy hour was a nice bonus at the end of the day.

Overall, a solid choice if location matters to you and you don’t mind compact rooms.

Partner

10/10

Exceptional

11 Jan 2026

Ravi

great

6/10

Pleasant

25 Nov 2025

Lucinda

Room was clean but definitely smaller than it appeared in photos online. Room would be ok for two adults but definitely not for young kids. Breakfast is all good but eating area is very crammed. Location is really good, close to ueno station and park.

Leisure Family_with_children

10/10

Exceptional

14 Nov 2025

Luke

Great

10/10

Exceptional

06 Oct 2025

Michael

We had a nice room, the AC was excellent, the breakfast had different varieties of food each day. Walkable to the eating areas of Ueno. Close to the train station too.

Leisure Partner

8/10

Excellent

23 Sep 2025

Gina

Laundry was easy and efficient. Area is very accessible to the train station.

4/10

Poor

05 Aug 2025

Penelope

Room extremely small, the bed was not ready,hall very warm so air conditioning not working, area around very smelly, sheets dirty, food horrific that got us sick, reception personal did not even greet us when we arrived. I would not recommend this place at all

Leisure

2/10

Poor

29 Jul 2025

Mavis

床單很髒上面還有血。
房間燈光很暗

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Paul

Stayed 7/2025. Very good for the cost. The breakfast buffet was generous and also good for the cost. The room is very small and the view is nothing special, so know what you're getting into. The AC was very good and user-controllable, but it does take at least 30 min to cool the room. There was very little noise from other units. Check in was no problem even though we knew little Japanese. The only complaint was there was mold or dust on the bottom of the windowshade. Everything else was very good, considering the cost. I would stay here again, if I needed to be near Ueno Station, which you is a train stop from Narita Airport, and is close to Tokyo Station.

Leisure Family

2/10

Poor

21 Jul 2025

Wai chi

The cleanliness of the hotel is unacceptable . Upon door opens a strong musky smell. The window is wet with water dripping down in the morning (if you close curtain). Ventilation is very bad in the room.
The room is very dark. The washroom has a strong pee smell upon door open.

The location is far from the train station. The gate is only at the south side of the station only. Form gate exit, a long walk inside station without AC and no shops at all. Do not trust google. The station looks close to the hotel for a 5-minute walk. But it's not. 12 minutes walk at least after exited gate.

Poor customer services, requested for replace blanket or duvet cover (semlls & yellow cover) upon arrival. I bring blanket down to the reception on July 4, and refused by a staff, he asked us to sleep with the dirty blanket for one night.

Security: I don't feel safe as they use password lock, pin to enter. No hotel access card system.

Common area: The smoking area found rats almost every night (stay 6 nights there)and also cockroach. Same experience with another google vistor.

I have been to many hotels in Japan, and this is the only one i will give a low review. The best part is they offer free breakfast I would not recommend this hotel, 1. location far from station exit, residential area, long walk. No shops around within 10 min. 2. Cleaness is the major concern. Rooms smell. Rats and cockroaches seem multiple times.

Leisure Family

8/10

Excellent

02 Jul 2025

Ken-ichi

Room was average by Japanese standards (i.e. small by American standards), frosted window so no view, but otherwise just fine. I liked the keypad for room entry, no way to forget your key card (but definitely take a pic of your entry code). Lobby is a bit small for breakfast but it works. It was cool that they mixed up the breakfast options despite being a fairly budget hotel. Oh, and free booze for cocktail hour?! Amazing.

Another reviewer mentioned the pillow situation. There's like a pillow *library* right in front of you when you walk in, so it's hard to miss. You'll definitely want one, though, as the default pillow is quite, shall way say, firm.

It's a short walk from the northernmost exit from Ueno Station, but it's really close to the overpass into the park and the museums. Definitely easy to walk to all the stuff in the Ueno area, though it is a bit of a schlep to the Keisei line entrance (which is the best way to get to Narita), so maybe a bit of a tradeoff.

Leisure Partner

6/10

Pleasant

27 Jun 2025

Jane

ther is mold on the curtain

10/10

Exceptional

04 Jun 2025

Juan

Super Hotel JR is ideally located within a short walking distance of Ueno Park, the zoo, and several museums. It’s also just a brief walk to shopping areas and a wide variety of restaurants.

Leisure Family

8/10

Excellent

01 Jun 2025

Kawin

The hotel locates not so far from JR Ueno Station(Iriya gate). There also provides good amenities and coin laundry machine. It is safe and quiet. Breakfast and drink bar(evening) are also included in hotel service.

Leisure Self

10/10

Exceptional

20 May 2025

STEPHEN

Happy hours 🍹

Great location for Ueno
Friendly staff
Good breakfast, and a bonus of free drinks in the evening

Self

6/10

Pleasant

16 May 2025

Saman

We got triple room and when we entered the room we were shocked because it was so tiny that we had no room to walk or to move our 3 suitcases which by the way were carry on luggage. If one person had to move the other person had to sit. We had no room for anything. Breakfast was good though.

8/10

Excellent

13 May 2025

David

All good except the room size is extremely small for a family. Good for a quick stop for connection. Not recommended for longer stay.

Leisure Family

10/10

Exceptional

13 May 2025

Ashley

The property was great value! Very clean and easy to get to, and peaceful at night.

Leisure Family

8/10

Excellent

09 May 2025

Carolyn

Great location! 5 min to train station. Room was small but clean. You could walk around the bed and that was it. Bed was very comfortable. Pillow situation was different. Make sure you grab one by the desk when you check in. The one in the room was uncomfortable. Enjoyed the breakfast, especially coffee and juice in the lobby. The evening Happy Hour was also nice. The women at the desk were so kind and friendly. Definitely a convenient and affordable stay!

Leisure Partner

10/10

Exceptional

25 Apr 2025

Eri

Great place if you want to stay near Euno.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Jeffrey Lee

Very easy access to Ueno Station

Very easy access to Ueno Station, a 5 minute walk at most. Convenient stores were plentiful a d easy to get to, in case you get back to the hotel after restaurants close. Simple and functional accomodations, and the staff was helpful upon my arrival. I'd stay here again easily.

Self

10/10

Exceptional

18 Apr 2025

Michelle

Excellent stay

We had an amazing stay in Super Hotel JR Ueno Iriyaguchi. Breakfast is superb. Fresh towels and complimentary bottled water everyday with lots of freebies.

Partner

2/10

Poor

13 Apr 2025

Martha

Awful

6/10

Pleasant

05 Apr 2025

barbara

Good location near Ueno Park but rooms as well as breakfast area are very small

Leisure Family

6/10

Pleasant

05 Apr 2025

Grover

Enjoyed the Japanese style breakfast that came with the room price; the lady that makes the food in charge of refilling is wonderful! Free alcohol from 19-21 hr - small rooms but expected in Tokyo.

Leisure Family

10/10

Exceptional

03 Apr 2025

Tracy

We had a great experience. Excellent breakfast, great coin laundry (really reasonably priced), happy hour included (and a nice selection of spirits) helpful staff. Close to the Ueno Station. Great room cleaning.

8/10

Excellent

01 Apr 2025

HOKFEI

I specially like the drink they offer for free.

Leisure Family

10/10

Exceptional

22 Mar 2025

plateauguy

Good location

Nice place to stay near Ueno station and Asian style breakfast . As a foreigner I can only express myself in English and that seem to be a challenge unfortunately my phone is too old for the new translation apps .

Self

10/10

Exceptional

07 Mar 2025

Wai Kwan

Most valuable one in the 12-day stay

2/10

Poor

01 Feb 2025

Verified traveler

Room space is to small, luggage can’t leave when check out.

Friends_and_family Family

8/10

Excellent

11 Jan 2025

harwin

The property is great for its price and it is located to a major train station that not only gives you quick access to the Tokyo metro, but also the Shinkansen. The staff was very nice and polite, along with hotel services.

Leisure Friends

2/10

Poor

27 Dec 2024

Lay Hwa

The room is terribly small! we can’t even open our small luggage (we have another big and medium luggage). Location is 10mins walk to station. I won’t stay in this hotel ever again.

6/10

Pleasant

12 Dec 2024

ho yin

traditional Japan 3 stars

10/10

Exceptional

26 Nov 2024

YUCHI

棒

喜歡這次的房型，一個人住剛剛好，枕頭很好躺、早餐也滿不錯的，以後有機會還會訂，又很便宜

Self

10/10

Exceptional

16 Jan 2024

Grace

The property was small, but located near a large, central train station, so has great access to food, shopping, and many parts of Tokyo. Because of the small location, the breakfast was not as abundant as at some other Super Hotel locations, but still delicious. This location also offers other amenities like an evening drink bar (alcohol options included) and free ochazuke in the evening, which makes a great snack or even dinner. They also helped with luggage storage the day I checked out, which is always a huge plus!

Leisure Partner

10/10

Exceptional

22 Dec 2023

Khomchan

GREAT!

10/10

Exceptional

17 Nov 2023

STEPHEN

Great location and service !

Great location for Ueno . Great breakfast and a free bar in the evening !

Self

10/10

Exceptional

12 Jul 2023

Jayson

Nice staff and service, very convenient to transportation. But rooms to small I guess I get what I pay.

Leisure Family_with_children

8/10

Excellent

17 Dec 2022

Verified traveler

Small room , free good breakfast, fat from station

Room is a bit small , but free breakfast is nice . Good for a quick 1 night stay like we did . Little far from station , but reflected in the price . Will stay again .

Friends_and_family Family

8/10

Excellent

24 Jan 2026

Leilah

Eu pensei q era mais perto da estação. Gostei que tinha café da manhã incluso e eles ofereciam varios produtos de higiene, tinha pijama e a cama era confortável

Self

10/10

Exceptional

15 Dec 2025

KA PO

待客有禮

Leisure

8/10

Excellent

16 Nov 2025

TAKUYA

朝食会場は狭く感じましたが、それ以外に気になるところはなかったです。
駅からも近いので、立地はいいと思います。

Business_and_leisure Self

10/10

Exceptional

08 Nov 2025

ZHIXIANG

地點很好，上野車站，出來走5分鐘左右即可到飯店，只是房間真的滿小

Friends_and_family Family

8/10

Excellent

07 Nov 2025

CAROLINE

Plutôt satisfait de notre séjour dans cet hôtel. Il est seulement dommage que la salle du petit déjeuner soit si petite.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Mika

スタッフさんが皆さん親切でした。ありがとうございました。

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Hau Yi

三人房係雙層床，轉身或者走動有點困難，尤其在浴室，瘦人較合適
早餐比起上野附近餐廳更好食推薦
職員都nice 可以幫忙收包裹

Leisure Family

8/10

Excellent

20 Sep 2025

YI JUN

離車站有點遠

早餐簡單飯店離上野車站走路約10至15分鐘

Self

6/10

Pleasant

15 Sep 2025

tarcisio

Boa localização mais hotel básico, a maioria dos funcionários não falam inglês o que dificulta muito, café da manhã com poucas opções ocidentais, quarto bem pequeno

Self

10/10

Exceptional

09 Sep 2025

masanori

美味しい朝ごはんがあり、準備する手間が要らず助かります。

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Dominique

Hôtel bien situé, bien insonorisé
Facile à trouver, chambre avec une bonne literie
Produit fourni de bonne qualité et qui est surprenant apéro gratuit le soir
Petit déjeuner correct
Bon retour qualité prix

Partner

10/10

Exceptional

15 Jun 2025

しの

少し駅から歩いたので遠く感じましたが、それ以外はスタッフさんの対応もとても良く気持ちよく過ごすことができました。また、忘れ物を迅速に送っていただけたので、助かりました。ありがとうございました

Leisure Partner

6/10

Pleasant

06 Jun 2025

Hung Ki

3人房價錢來說是便宜，房間偏細，只得一個位置可以打開全個行李箱，浴室偏細而且有異味，關門一段時間，浴室內就會有異味，懷疑是抽氣系統問題。酒店位置離JR上野10分鐘內腳程，沿途一條大直路尚算好行，另有一個問題是一定要CHECK IN日開始先會代收快遞件，處理上比較沒有彈性。總結而言，3人房間價錢合理，可以cover以上缺點，但單雙人房就可以有更多好選擇。

Leisure Family_with_children

6/10

Pleasant

29 May 2025

Hiroshi

駅から近い便利なホテル。

Business Self

10/10

Exceptional

26 May 2025

Eren

Alles gut danke

10/10

Exceptional

03 May 2025

Vanessa

Quarto pequeno

Excelente localização. Ótimo acolhimento. Quarto bem pequeno. Excelente limpeza.

Friends_and_family Friends

10/10

Exceptional

03 May 2025

Hiroki

忘れ物等の応対して頂いた女性スタッフさんが、とても優しく丁寧で素晴らしかったです。

Leisure Family_with_children

8/10

Excellent

01 May 2025

SHEILA

Custo x Benefício Adequado!

O hotel é mais adequado para no máximo duas pessoas, quarto extremamente pequeno.

Oferece um café da manhã que, para ocidentais, bem restrito.

É necessário limpar o local onde se pega água e gelo, estava bem sujinho!

No geral, o hotel é limpo e a estadia foi boa! A localização é excelente, com vários restaurantes por perto!

Friends_and_family Family

6/10

Pleasant

23 Apr 2025

IJU

不推

以價格來說，實在不是好選擇；離JR頗有距離，房間小，最重點是服務態度在日本飯店裡數一數二的差

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Verified traveler