Name: Hotel Villa Fontaine Tokyo-Ueno Okachimachi
Address: 2-4-4 Kojima, 1, Tokyo, 111-0056, JP

10/10

Exceptional

15 Jun 2026

Andrei

Great assortment of amenities, razors, toothbrush etc. Convenient location and helpful stuff

Family_with_children

10/10

Exceptional

06 May 2026

WAI YIN

Room is clean, good location and a lot of shops nearby.

Partner

6/10

Pleasant

15 Apr 2026

Nafisa

Though the location of this hotel was great, I am overall not too satisfied with the stay. I think that for the cleanliness standards in Japan, this hotel did not meet it. Many items within the hotel were not entirely clean, and there were lingering odours in both the bathroom and overall room.

6/10

Pleasant

02 Apr 2026

Mike

Breakfast was not gluten free or anything western. But plenty of it.

Partner

2/10

Poor

28 Mar 2026

Daniel

The room was ridiculously tiny. It is an insult to put two paying customers in a room that small. You have to crab-walk sideways to get around the end of the bed, being careful not to hit your shoulder on the wall-mounted TV. There are almost no flat surfaces, just a narrow headboard and two small shelves next to the front door. There was barely room for our luggage. We dealt with the situation but won't be back.

Partner

10/10

Exceptional

06 Mar 2026

Marcus

20 out of 10 overall. Would book again next time no doubt.

Self

8/10

Excellent

29 Jan 2026

Yu

部屋は清潔で機能的。ただ外国の方には、狭すぎると思います。
駅からやや離れていて、深夜の食事できるところはありません

Leisure Partner

10/10

Exceptional

06 Jan 2026

Nelia Sales Camacho

Very close from metro Station. Walkable to lots of tourist attractions.
Staff very friendly and helpful.
Very clean

Leisure Family

10/10

Exceptional

03 Dec 2025

loi

Good

4/10

Poor

29 Nov 2025

Gideon H

room was so tiny certainly didn’t look like the room i booked! i had spent so much time looking at pics and reading reviews and i don’t know how this hotel got the good reviews it got! quiet street not near anything had to walk 15 mins to Ueno, 10 mins to subway. rooms tiny tiny tiny, bathroom just as tiny, a midget hotel and the price i paid the first night was U$309 is a total rip off! staff spoke little to no english! rigid with extended check out at 12pm! totally a downer to my trip to tokyo to be honest!

10/10

Exceptional

19 Nov 2025

Oliver

Clean room, location, friendly staff.

Leisure Family

10/10

Exceptional

04 Nov 2025

Trung

Excellence

Partner

8/10

Excellent

26 Oct 2025

Margaret

Always clean. Stayed there twice in 2025 for a grand total of 4 nights. Convenient to subway lines. Easy access with the luggage from Tokyo station and then to the Narita airport. Lots of small restaurants around the hotel. Only complaint is that the rooms are small, even with two beds. Staff very polite and professional.

Leisure

10/10

Exceptional

07 Oct 2025

Fukuko

I had a wonderful experience at this hotel.
I’ve been using the same face massage tool for over 20 years — it’s a small item that I use every day, but I accidentally left it in the bathroom during our stay.

After checking out, we traveled to Okinawa, Kyoto, and Osaka. More than a week later, when we returned to Tokyo, I realized I must have left it at this hotel. I decided to visit, though I wasn’t very optimistic since it’s such a tiny item and doesn’t look valuable — but they had kept it for me! I was so delighted and deeply grateful.

I also wanted to thank the gentleman who cleaned our room — it was spotless when we arrived. The concierge who took care of our luggage when we first checked in was also very kind and helpful.

Everyone at this hotel was so nice. We’ll definitely stay here again the next time we visit Tokyo.
Thank you so much!

Partner

6/10

Pleasant

05 Oct 2025

Peter

Disappointed to find the size of the twin bed room I booked was very small. No space for two pieces of luggage. No desk or chair. Two persons cannot move around in the room without bumping into each other. The location is not ideal for getting to the shopping district in Ueno. Hotel is rather old. Service was good.

Leisure Family

8/10

Excellent

24 Sep 2025

Yuan

Location is good - within walking distance to a few rail / subway lines and Ueno park
Staff are friendly
Cleanness - The room is clean but there are moulding marks in the bathroom

Leisure Friends

10/10

Exceptional

21 Sep 2025

Wei Ling

Amazing experience

Leisure Family

4/10

Poor

07 Sep 2025

Visakh

My wife slipped in the bathroom tub while taking shower because there was no bath tub mat in there. Bathtub can become slippery if there is no mat inside. This is a very big HEALTH AND SAFETY HAZZARD. EVEN DEATH if someone slips and hit their head. The hotel should not be this careless.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Ian

Close to attractions and shopping but also very quiet. Short walk to public transportation

Leisure Family

10/10

Exceptional

10 Jun 2025

Milosava

Lovely quiet location in Ueno. Train stations and food options not far away. Great staff. Rooms clean and tidy and little extras like providing charger cable and deodorizer for shoes were appreciated. They also held our luggage after check out so we could fill in some hours shopping before heading to the airport. Great hotel. Would recommend and stay again when I return to Tokyo.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Mark

Small room as per average in Tokyo.
Great service from Kushioka, very helpful with everything from check in, requests and check
Would definitely come back!

Partner

10/10

Exceptional

08 May 2025

India

Quite a good size for a cheaper Tokyo option! Great service and amenities. Very close to Shin-Okachimachi!

Friends_and_family Friends

10/10

Exceptional

06 May 2025

Aaron

It fit our needs, nice staff lovely area

Leisure Family

10/10

Exceptional

30 Mar 2025

Gabriel augosto

Clean

Very good

10/10

Exceptional

24 Mar 2025

Dave

Great location. Walking Distance to Ameyoko-cho and Akihabara. 2 train stations within 5-10 minutes walk including the Yamanote line. Several restaurants within a few blocks. Definitely recommend

Leisure Family

8/10

Excellent

21 Mar 2025

Gregory

The neighbourhood felt safe and we were a short walk to the train station. The staff were quick and friendly. Rooms are a bit tight, so if you have big luggage you have to be mindful of space.

Leisure Partner

10/10

Exceptional

27 Feb 2025

yiu yee

I like its quite on a quiet street, the hotel is extremely clean, the room is tidy, the bed also good, we slept good during our stay.🙂

Leisure Family

10/10

Exceptional

26 Feb 2025

Amanda

Japan 2025

Great service! The staff was very friendly and the area was a great area for us.

Partner

10/10

Exceptional

26 Feb 2025

Ana

Friendly and courteous staff, very good service throughout our stay.

Leisure Family

8/10

Excellent

24 Dec 2024

Weng Fatt

Decent 10 mins walk to JR Okachimachi station. Plenty of shopping and food options around the station. There's a AEON store just two streets away for your grocery needs. Staff were awesome. Courteous, helpful, and friendly. Only suggestion is to vacuum or clean the carpets more often. Saw the dust under the beds when trying to retrieve an item that rolled under. Our kids also sneezed quite a bit, seemingly from the dust in the room. Booked another stay next April. Hope to see some improvement in the cleanliness. Thanks !

Leisure Family

8/10

Excellent

19 Dec 2024

YAO GUANG

Good location,Clean,Convenient.

Leisure Family

10/10

Exceptional

15 Dec 2024

Phillip

Japan trip.

Friendly helpful staff, they go above and beyond to help you.

Self

8/10

Excellent

25 Nov 2024

Terrence

No comment

10/10

Exceptional

09 Oct 2024

Colin

Great and wonderful

It was a wonderful stay during summer. Nearby to metro and a peaceful neighbour with convenience store nearby

Partner

10/10

Exceptional

24 Sep 2024

JOSEPHINE

Staff are very helpful and courteous and.
hotel is near the transportation line metro & JR lines.
Excellent hotel. I would stay again and again while in Tokyo.
Highly recommended to those staying in Tokyo. Everything you need is just within easy reach, walking distance.
You won't regret booking at this hotel.

Leisure Family

10/10

Exceptional

22 Sep 2024

Linda

There was no air conditioning in the common areas.
Good laundry facilities. Our refrigerator wasn't working at check-in and the staff immediately replaced it.

Leisure Family

10/10

Exceptional

04 Sep 2024

Hector

Excellent value for money and great location

This is the second time I stay at this property in a lapse of 7 years in between the trips, and without doubt I will not hesitate if a future trip arises. The staff is super polite and well educated at all times, they gave us the room we did request at higher floor, the space in the room is larger than the average in hotels in Japan at this price range. The location is perfect, with the JR lines and metro lines literally next door, plus the Ueno station 10 mins walking distance where you can arrive directly from Narita, or get the Shinkansen towards the north-east. Plenty of convenience shops near you, and walking distance to Asakusa, one of the busiest places in Tokyo, yet where the hotel is, super quiet and relaxed. Also, Akihabara is some 15-20 mins walk away! Extremely clean and well kept, the only downside I have to say is the breakfast, a bit poor in terms every day is pretty much the same with sausages and scrambled eggs plus some Japanese style breakfast dishes, of course toasts, juice, tea/coffee, that's all good. In any case, it is enjoyable as it is tasty, only little choice.

Partner

2/10

Poor

13 Jun 2024

Boo Tiong

Poorly located hotel

This hotel is too poorly located with no convenient store around and hotel do not provide water too. TV not function at all and staff don’t seem to understand English much

Business

10/10

Exceptional

11 Jun 2024

Brandon

Hotel was small and a bit cramped, but was clean, bug-free and had all of the amenities in a good location. I'll likely stay there again when I'm back in Tokyo.

Leisure Self

10/10

Exceptional

03 Jun 2024

Henry

Staffs were excellent, helpful and polite.
Room services were also excellent.
Facility is in a quite neighborhood.

Leisure Family

10/10

Exceptional

29 May 2024

Victor

I had a short stay here but overall was happy with the accommodation. It was clean, spacious and the staff were very friendly.

Leisure Friends

10/10

Exceptional

27 May 2024

Christina

Great hotel stay with helpful staff.

Partner

10/10

Exceptional

11 Feb 2024

Mary

The superior double twin room was great. Not huge but just enough had a nice little corner couch, perfect for suitcases. Little fridge, and safe, bidet, hairdryer etc all supplied
Their pillows are very hard and seemed to have “dried beans”in them. They do offer an upgrade but we’re out when we tried. Our airplane neck pillows saved us!!otherwise everything was perfect. Staff was super nice!

Leisure

10/10

Exceptional

01 Nov 2023

Jordan

Excellent spot for those on a budget

While the space might be a little smaller than some might be used to, the location combined with the price can't be beat for those wanting to be near Akihabara.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2023

PuM

Great

8/10

Excellent

03 Oct 2023

Jamie

Small, quaint hotel. Decent stay, clean and nice bathroom, great shower pressure. Not a lot of space in actual room especially w large luggage, we had 2 med and 1 small and super tight. 2 twin deluxe room for 2 adults and 4 yr old, it wasnt big enough for 1 adult and 4 yr old to sleep on twin unless adult slept on their side.
Friendly, professional staff, they booked our taxi night before but had to redo next morning and got it worked out by our check out time. Opted out of breakfast buffet bc we liked going to conbini and grabbing various prepped food and snacks and drinks. We didnt eat in immediate area but a good 10-15 min walk to nearest metro station.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2023

Elias

Great value for money

Great value for money. Room has a microwave, which is handy to heat up ready meals from convenience stores. Fairly convenient location, about 10 mins from Okachimachi and Ueno JR stations (note that if you’re visiting in summer, this is a fairly long walk due to the heat and humidity). Local area is fairly quiet with quite a few dining options.

Friends_and_family Friends

10/10

Exceptional

31 May 2023

Tan

The staff is friendly

10/10

Exceptional

09 Apr 2023

Twinkle

Pleasant stay, warm customer service

Everything okay. Front desk gave superb assistance and very friendly. Rooms in good condition. Location is also very good.

Friends_and_family Friends

8/10

Excellent

22 Jan 2023

Marawan

Close to ueno

Leisure Family

6/10

Pleasant

17 Jan 2023

Edward

Fine I guess

Good enough for the job. Walls were a little dirty. Bed was comfy. Bathroom was clean. AC kept doing things even after I turned it off.

Self

10/10

Exceptional

16 Jan 2023

Ivan

Very nice and clean place , close to transportation, very good wifi

Leisure Friends

8/10

Excellent

12 Feb 2020

Verified traveler

It was a nice hotel.

Business Self

10/10

Exceptional

13 Jan 2020

Cynthia

Near to bicycle rental, good location!
Love to cycle around ueno and asakusa area:)

Leisure Partner

8/10

Excellent

06 Jan 2020

Paul

Good value accommodation but beds/pillows were unc

Good location - quiet, well service with public transport, but away from busy /party areas (if that’s what you want). Feels like an authentic local
Tokyo neighbourhood. Matresses and pillows were very hard. But overall the hotel was very value. Rooms are small but that’s Tokyo.

Partner

10/10

Exceptional

25 Dec 2019

Verified traveler

second time staying at this hotel and we really love it. Our only issue is the beds are really firm.

Leisure Family

8/10

Excellent

12 Nov 2019

Stuart

Good stay in Ueno

This hotel is a short walk from the subway and in a quiet and safe neighbourhood. It is within a 20 minute walk to the Ueno shopping area and its restaurants and bars. The room was small by European standards but was clean and well appointed, with a nice bathrooom. The view out of the window was onto a stark brick wall, so the room was quite dark. Beds were comfortable and the hotel was quiet at night. Breakfast was buffet style and catered more for Asian tastes but did have toast, pastries and eggs. Check in was efficient and staff were friendly. I was happy with this hotel and thought it fair value for Tokyo.

Friends_and_family Family

8/10

Excellent

02 Nov 2019

Mark

Good View, Old Room

The wifi was much better than other hotels. The room was kind of old though and I didnt find the bed to be comfortable. Nice view of skytree. I would consider staying here again only if the price is right, which this time I feel as though it was a bit high. perhaps the value of this room in my opinion is $57 per night

Self

10/10

Exceptional

15 Oct 2019

Verified traveler

In a really good spot in Tokyo. Quiet. Staff was super friendly and very helpful.

Leisure Self

10/10

Exceptional

17 Sep 2019

Gerardo

I've been to this hotel twice before. Breakfast is always rich and tasty. Location is good because the area is quite and oh so neighborly ambient. Well connected to the subway and there is a supermarket 5 minutes walking time (important for me anyway). Just loved it.

Business_and_leisure Self

4/10

Poor

19 Aug 2019

Alan

Disappointing, cannot recommend

My family was disappointed with this hotel, and we would not stay here again. To summarize:

-Although it appeared clean, there was an overpowering stench of stale urine when we opened the bathroom door in our room. It was disgusting to the point of making me feel sick. We called down to the front desk and asked for a room change due to the horrible odor in the bathroom. They did change our room, and fortunately the bathroom in second room we moved to smelled OK.

-However, we later had issues in our second room as well; the air conditioner would randomly turn off in the middle of the night. Our stay was in August when Tokyo is extremely hot and humid 24 hours a day. We woke up several times during the night covered in sweat. During the first night, I had to get up to turn on the air conditioner again 5 times after it randomly went off! I mentioned the issue to the front desk the following day, and the staff simply said, \"I'm very sorry\" and offered no solution. We experienced the exact same problem during the second night of our stay.

-The room was ridiculously small. I know this is common in Tokyo hotels, but even so, the room was far too tiny for a family of three.

-It was noisy. There seemed to be no soundproofing as we could hear people walking and talking in the hallways at all hours.

During the two nights we stayed here, I barely slept. Overall, this hotel does not deserve the positive reviews it currently has. We would definitely not stay here again.

Family

10/10

Exceptional

06 Jun 2019

Verified traveler

Good First Stay in Tokyo

A pleasant, simple, good value hotel with helpful staff. The immediate area was not touristy (which we liked) and some of the restaurants did not display menus in English, the staff were always patient and helped us order. There are places to visit within walking distance. There are several train and metro stations not too far away, and these enabled us to see the rest of Tokyo. The Yamanote line is included on JR Pass, which was handy for us.

Partner

6/10

Pleasant

02 Jun 2019

Gracie

This hotel location is about 15 minutes walking distance from Okachimachi Station. Also it’s very hard to catch taxi in front of a hotel if you decide to use taxi because it’s not a main traffic street. Hotel staffs will charge you a call service fee if you ask them to call a taxi or shuttle for you. It’s not close to any big stores that convenient for tourists. Staffs here are respectful but not friendly at all, no smiling and a bit irritating when you ask question.

Leisure Family

6/10

Pleasant

16 May 2019

Sam

Not for a good nights sleep

If you are looking for a comfortable bed this is definitely not the Hotel for you. I have stayed in many Japanese hotels and none of them are famous for great beds but this was the worst bed I have ever slept in. The floor would have been better. Also, this hotel is several blocks off the beaten path, which is great for nice quiet evenings but not great if you want to be right in the action or have bars/restaurants close by.

Partner

6/10

Pleasant

04 May 2019

Verified traveler

Smaller room than expected. But it’s got everything you need.

Leisure Partner

10/10

Exceptional

30 Apr 2019

Verified traveler

When checking in, the staff offered me a room with a sky-tree view. The room was spacious and very clean and I had a comfortable stay after a long flight. The property is located in the distance of 10-15min walk from JR Ueno station. It may be a little bit far for some people, but there was no problem for me.

Business Self

8/10

Excellent

28 Apr 2019

Verified traveler

The staff were very polite. The hotel is located in a conveniente area .

Friends_and_family Family

8/10

Excellent

20 Apr 2019

Candy

Everything was good except walls are thin. The noise may affect if you are a light sleeper.

Partner

6/10

Pleasant

09 Apr 2019

Verified traveler

Room rate on the high side as it is far from the main station like ueno

Leisure Family

6/10

Pleasant

16 Mar 2019

Chey

Hard bed

Partner

8/10

Excellent

24 Feb 2019

Verified traveler

Thank you for the front desk help. Not a lot of choice from the breakfast buffet but taste is ok.

Leisure Friends

6/10

Pleasant

16 Dec 2018

Verified traveler

Room quite small but is near to station

8/10

Excellent

29 Nov 2018

Allan. A.

The guest staying one floor up above has been making a noise every late in the nights.

8/10

Excellent

26 Nov 2018

Rossco

Breakfast variety could be improved. No gluten free Cereal or Gluten Free Bread available.

8/10

Excellent

14 Nov 2018

Aaron

Nice for lite travel, rooms are small but the bathroom was great. We only used the room to sleep and shower so the size was good enough for us. The clothes dryer struggled to dry a lite load, breakfast was adequate, staff was very helpful for non japanese speaking guest. About a 10-15 minute walk to train and a very good outdoors shopping market.

10/10

Exceptional

10 Nov 2018

Catherine

Perfect

Perfect

Partner

8/10

Excellent

04 Nov 2018

ALPHONSE LA E

A good hub, to visit Tokyo

A simple stay, near metro station. Decent food nearby. Grocery nearby.

Partner

10/10

Exceptional

03 Nov 2018

Roberto

We stayed here for 2 weeks. It's a 15 minutes walk from Keisei-Ueno station, and is one station away (Okachimachi) should you need to shorten that walk (i.e. summer season). Hopefully that helps others who are considering this hotel based on its proximity from Keisei-Ueno station. Our accommodation included breakfast, which made our trip convenient with our 1 year old son, since there's not much to think about at the start of the day. Food repeats at times, but never runs out so all good there. Considering the price per night, this was a really good deal, and there's not much outside noise to be heard from the hotel room since it's far from the main areas in Ueno. There's an arcade right across the hotel should you need to shop for groceries or bread, and convenience stores as well as a supermarket is within a 3-minutes walking distance if needed. Bathroom amenities are nice, and the overall room size is decent for the price. My family looks forward to visit this hotel again in our future stays in Tokyo.

Family

4/10

Poor

09 Oct 2018

Daniel

Not comfy

My wife just caught a cold before we arrived at the hotel so she needed sleep. Check in was fine. First we found a blood stain on the bed sheets which the staff immediately addressed by changing bedding. Then the bed itself was like plywood and pillows like stones. She got no sleep and neither did I, so her cold got worse. Not a fun addition to our honeymoon. Also the airconditioner had a light on it that was incredibly bright that also made it impossible to sleep.

Partner

10/10

Exceptional

22 Sep 2018

Verified traveler

Nice hotel. Clear room, helpful staff, reasonable price

10/10

Exceptional

12 Sep 2018

Verified traveler

Excellent location, 10 minutes walking to JR station. Nice staff.

10/10

Exceptional

09 Sep 2018

FRANCISCO JAVIER

Great hotel at relatively good price!!!
Excelent location!!!
Small rooms but confort and very clean

Family

10/10

Exceptional

08 Sep 2018

Yum Man

A good place to stay

Every aspect is perfect.

Family

8/10

Excellent

06 Sep 2018

Verified traveler

Nice hotel and location.

Great Hotel. Loved the location. Hotel was clean and the staff were all kind and accommodating.

6/10

Pleasant

29 Aug 2018

Verified traveler

Convinence

It closes to metro station, 15 mins walk to downtown core, the hotel room is small but very clean and comfy, it is only the breakfast that lack of coffe and bread, that make us so miserable in the morning!

10/10

Exceptional

26 Aug 2018

Verified traveler

Quiet neighborhood with plenty of access to the subway and food

6/10

Pleasant

01 Aug 2018

Kiki

Location quite close to interesting places. Rather ugly hotel. Rooms not too small and clean. Absolutely horrible breakfast

8/10

Excellent

29 Jul 2018

Su

Good

Very good food, good staff, near metro and shopping mall but far from Rapid limited express(Ueno-Narita airport) , little bed

10/10

Exceptional

22 Jul 2018

Peter

Good hotel near Ueno

I stayed 2 nights at this hotel. Reasonably close to multiple subway stations and the Ueno train station. Everything was clean and tidy, for a reasonable price, very much in line with Japanese standards. Recommend

8/10

Excellent

19 Jul 2018

isadore

Hotel close to Inaricho station-Ginza line

Hotel is ok although aircon is not that strong and its summer during our stay. The pillows are hard and the bed ia ok. Small room but I guess in Tokyo small room is the norm. Close to public transport Inaricho station ehich is part of Ginza line.

Partner

8/10

Excellent

29 Jun 2018

Richard

Close to subway

Just 2 dry machines and one is out of order. The hotel staffs are very nice and helpful

8/10

Excellent

15 Jun 2018

ka lok tommy

Conveinent location, strong shower and adequate fr

My twin room was consider big for Japan standard. Location is good 4 mins walk from E10 subway station A3 exit with elevator. Breakfast is adequate. 15 mins walk to Ueno station.

Partner

8/10

Excellent

12 May 2018

yvonne

Nice hotel but slightly far from station

Nice hotel to stay for a night. Room was slightly small but was comfortable and clean. Free breakfast was also included. Staff was friendly too.

8/10

Excellent

09 May 2018

Verified traveler

Small room but overall okay

Family

8/10

Excellent

30 Apr 2018

Verified traveler

Clean and good btreakfast

Coonvenient location, clean, good amenities, plentiful breakfast. Ths beds are firm, the pillows are too hard.

6/10

Pleasant

21 Apr 2018

Verified traveler

A hotel with good location, but

breakfast experience is not good. Too crowded. And choices of food is kinda limited.

8/10

Excellent

15 Apr 2018

Verified traveler

Convenient location

Hotel was good with very friendly staff who were always willing to help. Breakfast buffet was surprisingly good and well worth having. As expected the rooms are rather small but acceptable. Metro stations are within a very short walk.

10/10

Exceptional

10 Apr 2018

Violet

Good affordable location away from heavy tourist district, near Metro stop and not far from train station for return to airport. Good buffet breakfast included. Best of all (IMO) they have a laundromat where you can do your own laundry!

6/10

Pleasant

07 Apr 2018

H

OK hotel but VERY small rooms

Hotel was OK but rooms were so small that with 2 people and 2 suitcases you had trouble walking around the room. We stayed at this hotel at the end of our trip because of it's location in relation to the airport and I would have preferred to go back to the hotel we stayed at in the beginning of our trip while touring around Tokyo.

6/10

Pleasant

30 Mar 2018

Verified traveler

Reasonable place. Breakfast not brilliant. Room tiny.