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City Express by Marriott Querétaro

Queretaro · Mexico

Lateral AutopistaView location

8.2/10Excellent1,002 Reviews
Cleanliness8.6/108.6
Service8.4/108.4
Comfort8.0/108.0
Condition8.2/108.2
Location8.6/108.6
Neighborhood8.2/108.2
Value2.0/102.0
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express by Marriott Querétaro

Located near Alameda Hidalgo Park, City Express by Marriott Queretaro offers 121 air-conditioned guest rooms with complimentary wired and wireless internet access, cable programming, and private bathrooms. Guests can enjoy amenities such as a fitness center, terrace, complimentary self-serve breakfast, and a business center.

A complimentary shuttle operates within a 10 km radius. Free self-parking is available on-site. Nearby attractions include the Josefa Ortiz de Domínguez Auditorium, Puerta la Victoria, and several historical temples and museums. The preferred airport is Querétaro Intl. Airport (QRO).

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A stay at City Express by Marriott Queretaro places you in the heart of Querétaro, within a 5-minute drive of Puerta la Victoria and Josefa Ortiz de Domínguez Auditorium. This hotel is 1.6 mi (2.6 km) from Galerías Querétaro Shopping Center and 2.1 mi (3.4 km) from Corregidora Stadium.

Make yourself at home in one of the 121 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Bioscore Sustainability LEED Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Alameda Hidalgo Park 1.4 km / 0.9 mi
Puerta la Victoria 1.9 km / 1.2 mi
Mercado Artesanal Querétaro 2 km / 1.2 mi
Temple of San Agustin 2 km / 1.3 mi
Querétaro Regional Museum 2.1 km / 1.3 mi
Templo de Santo Domingo 2.1 km / 1.3 mi
Josefa Ortiz de Domínguez Auditorium 2.1 km / 1.3 mi
San Francisco Temple 2.1 km / 1.3 mi
Querétaro Museum of Art 2.1 km / 1.3 mi
Zenea Garden 2.1 km / 1.3 mi
Santa Rosa de Viterbo Temple 2.1 km / 1.3 mi
Neptune Fountain 2.2 km / 1.4 mi
San Jose de Gracia Temple 2.2 km / 1.4 mi
Guerrero Garden 2.2 km / 1.4 mi
Museo de Arte Sacro 2.2 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 121
  • Number of floors (main building): 4
  • Annexe (s): 1
  • Number of floors (annexe): 1
  • Single rooms: 69
  • Double rooms: 44
  • Suites: 7
  • Accessible rooms: 1
  • hotel
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Show 28 more facilities & services
  • Nearest Bus / Metro Stop
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Banquet hall
  • Air conditioning in Restaurant
  • Meeting room
  • Business centre
  • TV lounge
  • Bioscore Sustainability Certification
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 20 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable4 photos

    City Express by Marriott Querétaro

    DOUBLE QUEEN SIZE BED

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Bathroom
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Kitchenette
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 20 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    City Express by Marriott Querétaro

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Kitchenette
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 20 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable5 photos

    City Express by Marriott Querétaro

    SUITE QUEEN SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Cooker
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchenette
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ONE BEDROOMSINGLE • ONE BEDROOMSGL.B1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    SINGLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 20 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable4 photos

    City Express by Marriott Querétaro

    DOUBLE TWO DOUBLE BEDS

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Kitchenette
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 22 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    City Express by Marriott Querétaro

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Kitchenette
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ONE BEDROOMDouble or Twin • ONE BEDROOMDBT.B1

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    Double or Twin ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Express by Marriott Querétaro

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express by Marriott Querétaro

8.2
Excellent
1,002 Reviews
Cleanliness
8.6 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
8.2 /10
Location
8.6 /10
Neighborhood
8.2 /10
Value
2.0 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
13 Jul 2026
Ana Maria
Clean, Room, Breakfast, Good And The staff, Good
Friends_and_family Family
10/10
Exceptional
14 Jan 2026
Joel
Everything fine. It was fast and easy. Room was ready and clean.
Leisure Family
8/10
Excellent
28 Dec 2025
Armando
Good service
8/10
Excellent
20 Nov 2025
Juan P
Clean rooms
10/10
Exceptional
17 Nov 2025
Rosielinda
Great
10/10
Exceptional
26 Jul 2025
James
I knew nothing about Querétaro and spoke no Spanish. The location was near the highway so I could find it in the dark. The room is huge with queen bed, couch, 2 chairs, microwave, refrigerator, and coffee maker; free breakfast and attentive staff. They have been very helpful even tho I know very little Spanish and they know very little English. It is less than a mile from the historic district.
Business_and_leisure Partner
10/10
Exceptional
07 Jul 2025
Roel
small propery for short stay not bad on pricing it is 40 min from airport used it for a few hrs stay
Leisure Partner
8/10
Excellent
29 Mar 2025
Gregory
Need a bit more english speaking staff
Business_and_leisure Self
10/10
Exceptional
07 Aug 2024
Diego
Very friendly staff. Good quality breakfast. Underground parking. Easy check out. Walkable shopping with dining options.
10/10
Exceptional
09 Oct 2023
Lorenzo
Before we was allowed to checkout at 4 pm not anymore
Business_and_leisure Partner
10/10
Exceptional
05 Aug 2023
Johana
I liked it, everything was convenient.
it was clean, the staff was courteous
Leisure Friends
2/10
Poor
14 Jun 2023
Hector
The AC leaked and the wall was damaged because of it. No hot water.
10/10
Exceptional
12 Mar 2023
Alex
Buena locación , servicio al cliente excellente, habitación limpia y cómoda .
Desayuno excellente.
Friends_and_family Family
6/10
Pleasant
28 Feb 2023
Daniel
Everything is ok like always great beds, showers clean, good food, They need a Wafle machine like any other hotel.

The bad thing is they turn off the A/C at 5am and that wakes me up, couldnt sleep again this happened 4 days straight.
Business Friends
10/10
Exceptional
11 Dec 2022
Juan Manuel garcia

Excellent!

Just perfect!!
Business
4/10
Poor
28 Oct 2022
Manuel
Se escucha mucho el ruido de otras habitaciones y las almohadas son muy incómodas
Business Self
8/10
Excellent
29 Aug 2022
HECTOR RODOLFO
Good option
Business Self
10/10
Exceptional
21 Apr 2022
Alejandro
Me gustó la tranquilidad y el precio
Leisure Family
4/10
Poor
19 Dec 2021
Verified traveler

Need friendlier staff

Not so pleasant door man. Asking what I needed instead of welcoming me to their place.
Friends_and_family Family
10/10
Exceptional
19 Nov 2021
SERGIO IVANHOE GARCIA
Improve breakfast
Leisure Partner
8/10
Excellent
20 Sep 2021
SERGIO IVANHOE GARCIA
NICE BREAKFAST
Leisure Partner
6/10
Pleasant
28 Mar 2021
Verified traveler

Proceso de ctrol de calidad deficiente

La ubicación muy buena y la atención durante el check in estuvo bien.

Sin embargo al llegar al cuarto el aire no funcionaba y la persona de mtto optó por pedir otro cuarto.

Al llegar, y entrar al baño, el escusado por dentro estaba sucio.

Llsma la atención como sl entrar y en la tv se atreven a decir de sus múltiples certificaciones ganadas por la bio limpieza y estricta higiene etc. Lo que no saben es que eso se debe ganar todos los dias y no dolo cuando recibieron su visita del inspector.



Friends_and_family Family
10/10
Exceptional
12 Mar 2021
Jose
Very convenient to get in and get out towards the main highway, very clean and staff very helpful
Friends_and_family Family
8/10
Excellent
16 Jul 2020
Verified traveler
Si visitas la zona sur de la ciudad de Querétaro este hotel tiene una gran ubicación. Su Staff es muy amable y las habitaciones están muy bien.
Friends_and_family Partner
8/10
Excellent
01 Mar 2020
Verified traveler
Generally this price worth,Feel air not so fresh,
Business
8/10
Excellent
21 Jan 2020
Verified traveler
Great value for the price you pay
Business
10/10
Exceptional
06 Oct 2019
alain

Great place to stay

Small but very comfortable room. Well designed and functional. Breakfast is good to have start the day on the right foot. Price is very good and location is good, off the historic center though, about 25 min walk.
Friends_and_family Friends
10/10
Exceptional
05 Oct 2019
Steven
Clean hotel with very kind and attentive staff.
2/10
Poor
24 Jul 2019
Verified traveler
The sheets were not changed to clean ones. The room was not clean. The breakfast had two choices and it was really bad and extremely salted imposible to eat. The staff was good.
Leisure Family
8/10
Excellent
04 Oct 2018
JAVIN

Enjoyable experience visiting Queretaro

Good location. Friendly personnel. Enjoyed Queretaro.
Family
8/10
Excellent
15 Aug 2018
Gerardo

Business Trip

Great location, convenient
8/10
Excellent
03 Jan 2018
Rodmy
Excelent...nice place
Family
8/10
Excellent
07 Sep 2017
Cesar

Nice, but...

The hotel was undergoing maintenance and I had trouble with the WIFI. Breakfast could be better.
2/10
Poor
29 Aug 2017
Javier

Crashed car

the valet parking crashed our car and wouldnt take responsibility
Family
8/10
Excellent
07 Apr 2015
Mariana

Good for the price...

The place is clean and well located. They have free transport service 10km around the hotel.
6/10
Pleasant
17 Mar 2015
dinah

removed from the center of town

Room was small but clean, bed was hard, staff friendly and helpful, breakfast OK. Located right off the autopista, not in the center historical district...it is a several block walk to anything of interest or places to eat...stay was ok but location not great
Partner
8/10
Excellent
03 Jan 2015
Aldo I.

Good alternative for short stays

As usual, a good alternative for short stays. The continental breakfast is now better.
Family
8/10
Excellent
06 Apr 2014
Edward

a little far from town

A nice enough property ; clean and comfy with nice staff. Thezocolo was a 50 to 65 peso ride each way .
4/10
Poor
06 Apr 2014
Sevilla

Look for another option

Poor matress confort, friendly staff but check in process it is incredibly slow, I had to wait almost 40 min and only were 2 people before of me.
6/10
Pleasant
23 Dec 2013
Verified traveler

Good Enough

City Hoteles overall, good enough for business stay.
Free Wi-Fi and basic English for their staff.
10/10
Exceptional
05 Jul 2026
Armando
Estuvimos muy a gusto durante nuestra estancia
Partner
10/10
Exceptional
04 Jul 2026
Alejandro
Hola todo estuno genial la atencion de Isabel en recepción ydel Sr Ruben tambien y no se difa la de Carlos y Karla es un 10 .
Partner
10/10
Exceptional
12 Jun 2026
Claudia Lizeth
Todo en general bien, sugiero un poco más de opciones de desayuno.
Business
6/10
Pleasant
01 Jun 2026
María Eugenia
El área de desayuno esta muy básica, poco confortable, es un punto de mejora.
Partner
10/10
Exceptional
21 May 2026
Laura Ivett
Es perfecto para llegar a descansar, la habitación muy limpia y muy cómoda. El personal muy atento y servicial.
Partner
10/10
Exceptional
20 May 2026
Javier
fácil acceso
Self
6/10
Pleasant
10 May 2026
ALFREDO
Le falta ventilación al cuarto !!
Partner
10/10
Exceptional
26 Apr 2026
Enrique
Todo en orden ! El
Señor portero súper
Amable
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Ytzel
Funcional y estratégico por la ubicación.

Lo recomiendo.
Business Self
8/10
Excellent
16 Apr 2026
Alberto
Todo bien todo bien todo bien
8/10
Excellent
16 Apr 2026
Rene
Muy limpia
Business
10/10
Exceptional
16 Apr 2026
Eduardo Fidel
Todo perfecto, la cama excepcional, las persianas con blackout y el desayuno incluido.
Friends
10/10
Exceptional
07 Apr 2026
Luis Alejandro
El hotel esta bien ubicado, su personal es muy amable y el desayuno es bueno
Friends_and_family Family
4/10
Poor
20 Mar 2026
Nydia Noemi
los aires en 3 de mis habitaciones no servia, lo reportamos en varias ocasiones y no le dieron solucion.
Friends
10/10
Exceptional
18 Mar 2026
NAYELLI
Tardado check in
2/10
Poor
16 Mar 2026
Nydia Noemi
Me hicieron mal el cobro, se tardaron demasiado en darme las habitaciones y en 3 de las habitaciones no servía el aire acondicionado, lo reportamos en varias ocasiones y no nos dieron solución.
Friends
2/10
Poor
01 Mar 2026
Rosa Isaura
Muy sucio
6/10
Pleasant
01 Mar 2026
Ana Laura
El hotel muy austero y el
Desayuno no tiene caso pagarlo
10/10
Exceptional
27 Feb 2026
Edna Lya
El personal muy atento, solo un comentario, tarda en salir el agua caliente en la regadera, no está padre porque se desperdicia
Partner
8/10
Excellent
13 Feb 2026
Eliana
La habitación olía feo, el personal de cocina muy hostil
Friends_and_family Family
10/10
Exceptional
09 Feb 2026
Eliana
Su personal de vigilancia en la noche, es un señor súper amable y cálido, da gusto
Conocer personas cm el
Friends_and_family Family
10/10
Exceptional
08 Feb 2026
Fermin
Excelente atención, instalaciones limpias, amplio estacionamiento. Buenos alimentos, sencillos pero acorde a lo contratado.
Leisure Partner
10/10
Exceptional
04 Feb 2026
YUDIT BERENICE
Muy ordenado, limpio, personal amable, atentos. Se nos perdió un suéter y ellos nos lo guardaron. Excelente
Friends_and_family Friends
10/10
Exceptional
04 Feb 2026
Alejandra
Todo perfecto!
Friends_and_family Family
8/10
Excellent
03 Feb 2026
MARIA HAYDEE
La atención de la chica de recepción muy buena, la habitación está de buen espacio, la cama y sus almohadas muy cómodas. Y cafecito 24horas… buenísimo!
Lo malo es que huele a humedad la habitación, al igual que la cortina del baño, nos salió una cucaracha de la cabecera y el desayuno frío y no están pendientes de resurtir, hay que estar avisando.
La máquina de galletitas y botana, no funcionó durante nuestra estancia.
Leisure Partner
10/10
Exceptional
02 Feb 2026
Guillermo
Limpia
Leisure Family_with_children
10/10
Exceptional
19 Jan 2026
OCTAVIO
Todo es perfecto, personal, instalaciones; pero lo mejor el desayuno…! Está riquísimo!!!
Business_and_leisure Self
10/10
Exceptional
14 Jan 2026
OCTAVIO
Todo estuvo perfecto en el hotel; pero lo más rico fue el desayuno !!!! Sin duda regreso en mi siguiente visita a QRO…;
Business_and_leisure Friends
10/10
Exceptional
10 Jan 2026
Angélica
Buena ubicación
Business
6/10
Pleasant
04 Jan 2026
martha
Con cabellos dentro de las sábanas, a nuestra llegada. Acabábamos de tomar la habitación
Leisure
10/10
Exceptional
29 Dec 2025
Gabriela
Todo listo cuando llegamos y todo el personal muy amable.
Leisure Friends
4/10
Poor
28 Dec 2025
Carlos Eduardo
La habitación vieja y sin mantenimiento, las paredes del baño sucias y una parte de pared descacarachada por humedad, mal olor, la pared de la ventana abierta, queríamos guardar algo en la parte de arriba del closet y estaba muy sucio, cortina descompuesta una parte no abria.
Eso si el personal super amable.
Partner
10/10
Exceptional
27 Dec 2025
Mario
Todos muy amables

Muy byen servicio
Friends_and_family Family
6/10
Pleasant
23 Dec 2025
Carlos Eduardo
La habitación muy mal, con un olor muy feo como de desodorante y casi no entra luz en el día, muy obscuro
Partner
6/10
Pleasant
18 Dec 2025
Verónica
Las sábanas no olían a limpio
Business_and_leisure Friends
8/10
Excellent
09 Dec 2025
Luis Enrique
el baño estaba muy viejo
Business_and_leisure Self
10/10
Exceptional
24 Nov 2025
Ramiro E
Seguro
Business
6/10
Pleasant
22 Nov 2025
Rosa Vanessa
Las habitaciones requieren mantenimiento urgente y al hacer el check in la chica del mostrador tardo aprox 30 min en darme el acceso ya que había una fila interminable
Friends_and_family Family
10/10
Exceptional
19 Nov 2025
Francisco
Registro y Salida con excelente agilidad, atención y sin inconveniente alguno. Habitación muy cómoda para el servicio de una noche, limpia, son todas las amenidades que requería sin problema, aunque estaba muy cerca del comedor (buffet desayuno) no se escuchaba el barullo que si había cuando salí de la habitación, de agradecer. Instalaciónes muy buenas y en buen estado. Cómodo al estar sobre la carretera 57, dejé el auto y me moví en Uber y el centro a 15 minutos. Seguramente para regresar por una o máximo dos noches lo haré. Para más días en Querétaro prefiero irme a la empresa Homi Rent en sus 7 inmuebles. pero para una o dos noches el servicio excelente.

Recomendable. El tema del estacionamiento bien vigilado y muy accesible. El servicio de café o té las 24 de agradecer. El buffet multitudinario no fue malo, pero tampoco para muchos días, muy limitado en variedad y se acabó rápido y tardaron en resurtir (era puente del bun fin y había dos camiones con jugadores jóvenes de futbol) eso provocó algo de tumultos... pero bien en general
Partner
8/10
Excellent
17 Nov 2025
Felix
Estuvo agradable la estancia y el servicio del Hotel
Leisure Friends
8/10
Excellent
16 Nov 2025
María Fernanda
Servicios
Family
8/10
Excellent
28 Oct 2025
Juan
Bien en general
Business_and_leisure Partner
10/10
Exceptional
26 Oct 2025
María. Del carmen
Limpia y resuelve para estancias cortas
Leisure Partner
10/10
Exceptional
21 Oct 2025
Raúl
Buen servicio. Cuartos muy prácticos. El gimnasio pudiera ser más grande.
Leisure Self
2/10
Poor
19 Oct 2025
Viri
¡Urge un cambio de todo!
Las instalaciones viejas, se ve que tienen años sin dar mantenimiento, humedad en los baños, las llaves de paso oxidadas y se nota que no les pasan ni un trapo con cloro a la regadera y el lavabo. Las puertas tienen rayones y están muy desgastadas. Hay poco personal, especialmente de limpieza. Ya que la habitación, los pasillos y las áreas comunes estaban llenas de basura y polvo. Tuve que echar sanitizante en la habitación, en el baño, en las camas, almohadas, todo. Porque lo único que cambian son las toallas y ni siquiera puedo asegurar que las laven. Se nota que no lavan la ropa de cama.
Por otro lado, el personal tiene una actitud nefasta. La recamarera molestando desde las 10:00 am con que “va a pasar a hacer limpieza”. Lo cual dudo que haga, por lo que ya mencioné. Exactamente a la hora del check-out volvió a tocar la puerta. Eso es molesto para los huéspedes. Es como si vinieran a correrte de la habitación.
Bajamos a esperar el taxi en el lobby, y otra señorita, pasando la escoba y el trapeador, literalmente sobre nuestros pies, cuando había más espacio donde podía barrer, sin hacer esa grosería, además, burlándose.
La recepcionista, con cara de fastidio, que se nota que odia su trabajo. Las únicas personas amables, fueron el señor que nos recibió en la entrada y una chica de la cocina.
No puedo creer cómo es que manejan la marca de Marriott y el hotel esté en pésimas condiciones y en todos los aspectos. En verdad, no vuelvo.
Business Family
10/10
Exceptional
18 Oct 2025
Iliana
Excelente
Partner
4/10
Poor
15 Oct 2025
Martin
Habitación sucia mal olor, desayuno pésimo , servicio malito sin atención de hecho despostes.
Friends_and_family Family
10/10
Exceptional
14 Oct 2025
ernesto
Excelente limpieza, amplio espacio, buen desayuno
Business_and_leisure Self
10/10
Exceptional
13 Oct 2025
Monica
Ok
Business Self
8/10
Excellent
06 Oct 2025
Juan C Cantoral
Bien en general
Friends_and_family Friends
8/10
Excellent
05 Oct 2025
RIC
Habia estacionamiento y lugar
Business_and_leisure Partner
8/10
Excellent
30 Sep 2025
Raphael
No havia tiendas cercas.
10/10
Exceptional
24 Sep 2025
Trixia

Lo mejor para viajar

Todos muy amables y excelentes instalaciones!!
Business
8/10
Excellent
21 Sep 2025
Juan Alejandro
Faltó internet
Leisure Family
10/10
Exceptional
08 Sep 2025
Javier
Sin comentarios
Business Partner
10/10
Exceptional
06 Sep 2025
Jonatan David
La atencion del personal es muy grato
Leisure Partner
10/10
Exceptional
03 Sep 2025
Ricardo Patiño
Excelente trato servicio comodidad limpieza
Business Self
10/10
Exceptional
25 Aug 2025
Elena
Algunos detalles al principio pero fueron atendidos satisfactoriamente por el personal. Fue una gradable estancia
Leisure Family
10/10
Exceptional
24 Aug 2025
Guillermo

Fabuloso

Economico, cómodo y la mejor relación precio calidad. Por supuesto que vuelvo.
Friends_and_family Family
8/10
Excellent
20 Aug 2025
roxanne
Sencillo, pero limpio
Leisure Partner

Location & surroundings

City Express by Marriott Querétaro
Lateral Autopista, Queretaro, Mexico

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City Express by Marriott Querétaro

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