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Hs Hotsson Hotel Querétaro

Queretaro · Mexico

Blvd Bernardo Quintana No 8300 Centro SurView location

9.2/10Excellent1,004 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.2/109.2
Condition9.4/109.4
Neighborhood8.6/108.6
Amenities9.2/109.2
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  • Business hotels
  • Design

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hs Hotsson Hotel Querétaro

Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a ballroom. For lunch or dinner, stop by Restaurante Los Vitrales, a restaurant that specializes in international cuisine.

Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to noon for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite. Make yourself at home in one of the 146 air-conditioned rooms featuring iPod docking stations and LED televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks. Distances are displayed to the nearest 0. 1 mile and kilometer.

Read more about this hotelShow less

Hospital Angeles Centro Sur - 0. 7 km / 0. 4 mi- Querétaro Civic Center - 1. 5 km / 0. 9 mi- Corregidora Stadium - 2. 2 km / 1. 4 mi- Querétaro Convention Center - 3. 3 km / 2. 1 mi- Teatro Metropolitano - 3.

5 km / 2. 2 mi- Aqueduct of Santiago de Querétaro - 4. 2 km / 2. 6 mi- Josefa Ortiz de Domínguez Auditorium - 4. 2 km / 2. 6 mi- Puerta la Victoria - 4. 6 km / 2. 8 mi- Arches Viewpoint - 4.

6 km / 2. 9 mi- Templo y Convento de la Santa Cruz - 5 km / 3. 1 mi- Franciscan Missions - 5 km / 3. 1 mi- Alameda Hidalgo Park - 6. 2 km / 3. 9 mi- Plaza de Los Fundadores - 6. 9 km / 4.

3 mi- Convent and Temple of Santa Cruz - 7 km / 4. 3 mi- Querétaro Regional Museum - 7 km / 4. 3 mi. The preferred airport for HS HOTSSON Hotel Querétaro is Queretaro Intl. Airport (QRO) - 33. 2 km / 20.

With a stay at HS HOTSSON Hotel Querétaro in Querétaro (Centro Sur), you'll be within a 5-minute drive of Hospital Angeles Centro Sur and Querétaro Civic Center. This luxury hotel is 1.7 mi (2.8 km) from Industrial Club of Queretaro and 2.1 mi (3.3 km) from Corregidora Stadium.

Make yourself at home in one of the 146 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Querétaro? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and 7 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 415 for adults and MXN 210 for children
    • Airport shuttle fee: MXN 650 per vehicle (one-way, maximum occupancy 3)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Hospital Angeles Centro Sur 0.7 km / 0.4 mi
Querétaro Civic Center 1.6 km / 1 mi
Industrial Club of Queretaro 1.8 km / 1.1 mi
Corregidora Stadium 2.3 km / 1.4 mi
Querétaro Convention Center 3.3 km / 2 mi
Teatro Metropolitano 3.5 km / 2.2 mi
Josefa Ortiz de Domínguez Auditorium 4.4 km / 2.7 mi
Aqueduct of Santiago de Querétaro 4.4 km / 2.7 mi
Puerta la Victoria 4.7 km / 2.9 mi
Arches Viewpoint 4.9 km / 3.1 mi
Alameda Hidalgo Park 6.3 km / 3.9 mi
Marista University of Querétaro 6.9 km / 4.3 mi
Templo y Convento de la Santa Cruz 6.9 km / 4.3 mi
Querétaro Regional Museum 7 km / 4.4 mi
San Francisco Temple 7.1 km / 4.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 146
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Bellboy service
  • Lift access
  • Garden
  • Concierge
Show 16 more facilities & services
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Parasols
  • Children playground
  • Breakfast
  • Snacks
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 27 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable7 photos

    Hs Hotsson Hotel Querétaro

    DOUBLE TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE QUEEN BEDDOUBLE • EXECUTIVE QUEEN BEDDBL.EJ-QN

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE EXECUTIVE QUEEN BEDQUADRUPLE • EXECUTIVE QUEEN BEDQUA.EJ-QN

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    QUADRUPLE EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 5 m²SGL.ST

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH VIEWSSINGLE • WITH VIEWSSGL.WV

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    SINGLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ-1

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 58 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable11 photos

    Hs Hotsson Hotel Querétaro

    DOUBLE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    58 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LOFTRoom • LOFTROO.LO

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    Room LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 Bedroom • 27 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable7 photos

    Hs Hotsson Hotel Querétaro

    DOUBLE EXECUTIVE

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 24 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable7 photos

    Hs Hotsson Hotel Querétaro

    DOUBLE QUEEN SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Hs Hotsson Hotel Querétaro

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hs Hotsson Hotel Querétaro

9.2
Excellent
1,004 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.4 /10
Neighborhood
8.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
30 May 2026
Juan
The HOTSSON Hotel is the best of the best in Querétaro professional and excellent service!
Family
8/10
Excellent
14 May 2026
Cheryl
Nice Hotel good location for us
10/10
Exceptional
12 May 2026
FRANCISCO
Nice breakfast,
Self
10/10
Exceptional
05 May 2026
Manuel
Was afine Hotel
8/10
Excellent
06 Mar 2026
Timothy
Met my needs.
6/10
Pleasant
13 Feb 2026
Gloria
Yes but messed up our bar/breakfast upstairs- fixed it the next day but should have believed us on the day it happened- my coworker went without breakfast because of the mistake
Business Self
10/10
Exceptional
14 Jan 2026
Ma De Lourdes
Everything was perfect, very good service.
10/10
Exceptional
27 Dec 2025
RICARDO
Really nice hotel!
Leisure Partner
10/10
Exceptional
22 Dec 2025
Josue
Breakfast.
Business_and_leisure Friends
10/10
Exceptional
07 Dec 2025
Patricia
Everything was ready. It was easy and fast
Leisure Partner
10/10
Exceptional
22 Nov 2025
Enrique
I was in town for business
10/10
Exceptional
27 Oct 2025
Hector
The food 😊
Family
10/10
Exceptional
23 Oct 2025
Jose
Good location
Leisure Family
10/10
Exceptional
20 Oct 2025
Francesco
Great place, staff is friendly, rooms are very clean and amazing breakfast.
Business
10/10
Exceptional
10 Oct 2025
Kevin
Yes, good parking and yes great breakfast
Leisure Friends
8/10
Excellent
10 Oct 2025
Liliana
Good service in level 7 with variety of dishes and beverages
Friendly staff that treats you very good.
Business
10/10
Exceptional
08 Oct 2025
carlos
I don't think I received the room upgrade, but the room I selected was great, lots of room and amenities
Business_and_leisure
10/10
Exceptional
05 Oct 2025
Francisco
Excellent stay, rooms are clean and nice, very quiet and relax, staff are nice and attentive, easy parking on site, it really is very enjoyable to stay here, looking forward to come back one day...
Leisure Family
10/10
Exceptional
26 Sep 2025
Maria Fernanda
Y
10/10
Exceptional
24 Sep 2025
Maria Angelica
I loved everything about this place, the hospitality was amazing. The staff was very friendly and professional.
Leisure Family
10/10
Exceptional
21 Jul 2025
Daniella
It was great
10/10
Exceptional
15 Jul 2025
Paula
Lugar en buena zona, limpio, agradable todo el personal, cómodas habitaciones
Leisure Family
10/10
Exceptional
24 Jun 2025
Olivia
excellent news
6/10
Pleasant
20 Jun 2025
Gustavo
it was pleaseant, the restaurant service was slow
Friends_and_family Family
10/10
Exceptional
31 May 2025
rigoberto
El servicio muy amable y completo en todo lo que ellos ofrecen.
Leisure Family
4/10
Poor
21 Apr 2025
WENDY
I didn’t receive any benefits… actually they were upset when I asked…
Business
10/10
Exceptional
20 Apr 2025
Daniela
Buen hotel
10/10
Exceptional
30 Mar 2025
paulina
The frontal desk staff wasnt very friendly but it was OK!

Room service was great a room’s amenities were great!
Leisure Friends
8/10
Excellent
15 Feb 2025
Fernando
Did not receive my wedding package , hotel said they sent it to my room I never received it
Leisure Family
10/10
Exceptional
21 Dec 2024
omar
It was nice ,easy check in and out.
Leisure Family
10/10
Exceptional
12 Nov 2024
Gaby
Very clean and the staff was very friendly.
Leisure Family
10/10
Exceptional
20 Oct 2024
jesus
The hotel was average, the breakfast , food was missing and had to wait to restock , slow services
Leisure Partner
10/10
Exceptional
10 Sep 2024
Andrea
Overall ws good, only problem is that our sooms where too close to the are where the breakfast and snack at served on the 7th floor, so we would here noice late and early.
Business
10/10
Exceptional
19 Aug 2024
Javier
There is a lot of room for improvement staff wise, especially the front desk
Business Self
10/10
Exceptional
17 Aug 2024
Mario
Good service and excellent quality
2/10
Poor
08 Jun 2024
Leon
My room was loud
10/10
Exceptional
13 May 2024
Geisa
Awesome hotel
Business Self
10/10
Exceptional
24 Apr 2024
Jose
Very friendly and welcoming staff
Business Self
10/10
Exceptional
08 Apr 2024
Geisa
Great customer service!
Business
10/10
Exceptional
23 Feb 2024
Alan
The staff are really exceptional…Especially Ms Teresita really went above and beyond for all of the many requests we made of her. The hotel is very well kept, very clean and really great rooms. The food offered here at the hotel was always delicious and top Quality. I highly recommend HS Hotsson Queretaro.
Business Self
10/10
Exceptional
29 Jan 2024
Cynthia

Overnight Stay

We stayed overnight to catch an early morning flight. It was FABULOUS! Will definitely stay there on our next trip back. Everything was so beautiful and clean!
Partner
10/10
Exceptional
07 Jan 2024
Nicholas
Great place
Leisure
10/10
Exceptional
09 Dec 2023
Laura
Beautiful hotel. Very clean.
Leisure Family
10/10
Exceptional
08 Dec 2023
Nicholas
This is a am amazing hotel to stay for a wonderful vacation
Leisure
10/10
Exceptional
03 Dec 2023
Maria
Very clean a professional staff
Leisure Partner
10/10
Exceptional
30 Nov 2023
Nicholas
Great hotel for a wonderful vacation. I recommended
Leisure Partner
10/10
Exceptional
18 Sep 2023
Gerardo
Clean and located close to center
Leisure Partner
10/10
Exceptional
26 Aug 2023
Leticia
I felt very safe and comfortable! Service was very good and staff was friendly professional and polite . Only one small observation is that the pool could be a little cleaner and give better maintenance but it was still enjoyable.
Leisure
10/10
Exceptional
20 Aug 2023
Christian
.
10/10
Exceptional
20 Aug 2023
Santiago
Me llamo mucho la atención ver cómo tienes varios estándares de calidad muy bien implementados.
Las instalaciones muy bien precio vs calidad. El staff muy amable.
Leisure Partner
10/10
Exceptional
06 Aug 2023
Kevin
Spacious and quiet
Leisure Friends
8/10
Excellent
04 Aug 2023
Verified traveler

Cleanliness

The rooms are nice and comfortable but the cleanliness in the bathroom could have been better. The baseboards were dirty and the floor had stains. The shower door did not close very well so water spilled out and the mat got soaked.
Friends_and_family Family
8/10
Excellent
27 Jul 2023
Marckenson
The hotel is nice and quiet. The staff is very helpful and friendly.
Leisure Family
10/10
Exceptional
12 Jul 2023
Rogelio
Pleasantly surprised. The breakfast buffett was delicious
10/10
Exceptional
05 Jul 2023
Eira
Loved location
Leisure Family
10/10
Exceptional
28 Jun 2023
Nicholas
Property is great. Customer service is the worst in the world. Gym is bad. Location is perfect housekeeping amazing. I’ll not plan one more vacation in this hotel ever.
6/10
Pleasant
01 May 2023
Meche
No ayudaron a dar solución , el personal muy aturdido por tanta gente
Leisure Partner
10/10
Exceptional
15 Mar 2023
camerina
The personnel were very accommodating. Great service!
Business Family
4/10
Poor
18 Jan 2023
Alberto
Agarre el el nivel club ejecutivo y un día no tuve acceso por que la persona de recepción puso los días erróneos y no me quisieron rembolsar el día que no tuve acceso y tienen menos personal en el nivel club y se nota la diferencia, está fuera mi ultimo ves que me hospedo en este hotel
Business
10/10
Exceptional
08 Jan 2023
Jose

Excellent hotel and great service.

Phenomenal guest service at check-in. We were getting our bags out of the car and a gentleman saw us rolling them towards the entrance and ran to grab a cart and come help us, that wasn’t necessary but definitely very much appreciated! The rooms were super cleans and the beds were like sleeping on clouds. Definitely what we needed after a long day of travel!
Friends_and_family Family
6/10
Pleasant
01 Jan 2023
Rebeca
Front desk person was rude and not accommodating, ask for a plastic cup and gave me a rude and sarcastic comment. Cleaning staff will just go into the room even if the sign is not on the door.
Leisure Partner
8/10
Excellent
30 Dec 2022
Paul
Nice place to stay, staff very friendly and easy access. Clean sheets and comfortable beds, will return again!
Business_and_leisure Family
10/10
Exceptional
22 Dec 2022
Bertha
Siempre nos hospedamos aquí, excelentes instalaciones, servicio y atención. Tarifas accesibles y excelente hotel!
Business_and_leisure Family
8/10
Excellent
27 Nov 2022
Hector
Would be nice to be offered the VIP access benefits. Great location and good value for the price
Leisure Partner
10/10
Exceptional
28 Oct 2022
Lupita
Quiet environment.
Courteous staff.
Good security policies.
Leisure Family
10/10
Exceptional
25 Oct 2022
Tracy
Everyone was welcoming and friendly. Enjoyed our stay. Highly recommend.
Friends_and_family Family
10/10
Exceptional
21 Aug 2022
Max
Beautiful rooms and great service
Leisure Family
8/10
Excellent
08 Jul 2022
Peter

High Horse Management

This was the 2. time I stayed there. Arrogant (female) Management, no service at the bar. Not sure if I would stay again or check out another hotel.
Business
10/10
Exceptional
10 Jun 2022
Maria
Excellent hotel! Their customer service was awesome and their restaurant super delicious
Leisure Family
10/10
Exceptional
21 Mar 2022
Erik
Staff is amazing and the hotel is super clean. The restaurant is a must. Felt super safe and our family enjoyed it very much.
Leisure Family_with_children
10/10
Exceptional
03 Jan 2022
Samantha
Very nice hotel. The room was clean, quiet and well appointed. The staff was helpful and professional. The breakfast buffet was great. The only recommendation is to change the shower heads to a directed stream from the wall. Rain shower heads waste so much water.
Leisure Partner
8/10
Excellent
29 Dec 2021
Miguel
All of the team members are friendly and they made us feel at home.
Friends_and_family Family
2/10
Poor
06 Dec 2021
emma
Siempre tienen problemas con los cobros, la comida está muy mala y el servicio es terrible
Business
10/10
Exceptional
23 Nov 2021
Jorge
The views are incredible, a very clean hotel and excellent service
Leisure Partner
6/10
Pleasant
21 Nov 2021
diego f
Late to deliver the room. And no solutions available
Friends_and_family Friends
8/10
Excellent
08 Nov 2021
Roberto
Went for business. I appreciate the service level of the staff. The hotel was very clean and in good shape.
The restaurant i and cafe are good. Service can be a little slow if you are in a hurry, but otherwise it was professional and efficient.
So for service level, it is a 4 star hotel. Even if the hotel does not have a concierge, the front staff are very helpful and professional.
The only things I would suggest is to change the towel brand, as they are not old but threading, and provide a softer tp.
Business
10/10
Exceptional
04 Nov 2021
ROLANDO

Excelente servicio

Excelente servicio ! Todo el personal de hotel muy amables y con Una Alta vocacion de servicio y atentos Al los detalles.
Business
8/10
Excellent
14 Sep 2021
Verified traveler

Fine for the price

For the price is was fine. We had to change rooms, the one on the first floor had the window blocked and it felt like a dungeon (avoid odd numbers on that floor). After 4 days we changed to floor 4, much much better.

Tip: No one can go to the beautiful 7th floor or up unless you're a special 'class'. Pretty annoying. We were told to leave based on the fact we were sleeping on floor 4. There is a great view, bar, and food area up there, but only if you're allowed to see it. The gym is a joke. Zero space. Trust me. The restaurant on the main floor is bland and WAY over priced.

Housekeeping was amazing, those workers are top notch. Always offering us water when cleaning our room, sweet, professional, wonderful people! We felt taken care of by them!

Overall, fine for the price but likely will look for somewhere else next time.
Partner
6/10
Pleasant
31 Aug 2021
glenda
hotel is OK but the A/C didn’t work in my room !!
10/10
Exceptional
17 Jul 2021
Verified traveler
Liked everything
Leisure Family
10/10
Exceptional
12 Jul 2021
Verified traveler
Excelente lugar, excelente ubicación y excelente servicio.
Leisure Family
10/10
Exceptional
09 Jul 2021
Verified traveler
Excellent service
Leisure Partner
10/10
Exceptional
07 Jul 2021
Verified traveler
All good
Leisure Family
10/10
Exceptional
23 Jun 2021
Louise

Highly Recommend

Very attentive bilingual staff. Courteous as friendly. Room was excellent. Bed comfortable. Hotel very clean. Overall an enjoyable one night stay.
Partner
8/10
Excellent
23 May 2021
Verified traveler
The rooms are nicer than the pictures shown and staff is great.
Leisure Friends
10/10
Exceptional
21 May 2021
Alejandro
Excelente servicio, amenities, comfort y atención al detalle. Buen precio, definitivamente se desquita la pequeña diferencia comparado con otros de menor clase.
Friends_and_family Family
10/10
Exceptional
13 May 2021
Verified traveler
The hotel is fabulous! Great view of the city and perfect location. Very clean and staff is friendly! Breakfast was good and fresh juices and beverages. Overall, great stay. Definitely recommend it!
Leisure Family
10/10
Exceptional
30 Apr 2021
Ruben
Great environment
Business
10/10
Exceptional
24 Apr 2021
Verified traveler
Unique concept. Friendly Staff
Business Self
10/10
Exceptional
17 Apr 2021
Verified traveler
Great place clean friendly
Business
10/10
Exceptional
07 Jan 2021
david

A good start to the new year

Traveling by bus through Central Mexico, I spent the night in Santiago de Querétaro, and after all day on the bus, wanted to find a hotel close to the bus terminal.

The HS fit the bill nicely. From the moment I arrived in the taxi to check in, until the moments I left the next morning to catch my next bus, the service was excellent.

Everyone, from the front desk staff to the bellman to the restaurant staff were asked for friendly and always willing to lend extra assistance if requested.

The rooms are nicely furnished, and the hot shower at the end of the day felt great.

I unfortunately did not have a chance to relax in the pool, but next time I will.

if this hotel is any indication, I would certainly consider staying at any other HS brand hotels again in the future.
Self
10/10
Exceptional
28 Nov 2020
Carlos

As always they rock!!!

As always they rock!!!
Business
10/10
Exceptional
26 Nov 2020
Carlos

As always I loved my staying here...

As always I loved my staying here. This time I was received by Elizabeth at front desk and she rocks. A very nice detail from this property is that they always honor my room upgrade, bravo!!!
Business
10/10
Exceptional
09 Nov 2020
Carlos

A place to be pampered...

As always, they rock!!! If you really want to be pampered in Queretaro, this is the place to stay. Thank you to all people working here for treating me like family. I loved it...
Business
10/10
Exceptional
22 Oct 2020
Carlos

Top 10 plus service running by beautiful folks...

It’s incredible how amazing this folks treated us. Not all but most of the people working at this hotel were awesome, Elizabeth, Jade, Cielo, Fara, Fernando, Ricardo, Israel, Axel, Octavio, Eduardo and bellboys were extremely top 10 plus service. Hotel is beautiful and well maintained, rooms are big enough with all amenities travelers may needed and super clean. Location is very convenient in a safe area and around 10 minutes driving to downtown. Believe me, this a hotel in Queretaro you must try.
Business
10/10
Exceptional
11 Oct 2020
Carlos

I love it!!!

One of the best in the growing city of Querétaro. I love it!!! Great location. Very good costumer service as well.
Business
10/10
Exceptional
06 Mar 2020
Verified traveler
Customers service, excellent. Cleanliness, location and the 7th floor breakfast was wonderful
Business Self
10/10
Exceptional
02 Feb 2020
H A

Good hotel.

Very good checkin staff. Very comfortable stay.
Friends_and_family Family
8/10
Excellent
14 Jan 2020
Verified traveler
El personal es muy amable y atento, en cuanto a la limpieza, ninguna queja, en el resturante, la comida es buena.
Business_and_leisure Family_with_children
10/10
Exceptional
13 Jan 2020
Claudia
Great place to stay.
The location is perfect and the staff is super friendly.
Business Family

Location & surroundings

Hs Hotsson Hotel Querétaro
Blvd Bernardo Quintana No 8300 Centro Sur, Queretaro, Mexico

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Hs Hotsson Hotel Querétaro

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