Legacy Ottoman Hotel

Turkey , Istanbul
ISTANBUL - NIMETABLA SOK.EMINONU, Hobyar Mah.Hamidiye Cd., 16
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Deniz

Personel çok nazik ve yardımseverdi. Konumu mükemmel, hemen dışında 2 sultan mezarı var. Güzel restoranlar ve tarihi bir otel.

8/10

Excellent

25 Feb 2026

Andre

Wonderful location, good price. Clean and comfortable. Great service. Only thing…. Those italian shower get the bathroom floor wet and it damages the bathroom door. I guess it is bad engineering… that being said with the change of towel every day, it is not too much of a problem.

Family_with_children

10/10

Exceptional

25 Feb 2026

Muhammad

exprience was very good.Very convenient and clean hotel
hotal staff was very help full we met lovely people like mr nadeem and mr saif super friendly and helpfull.
Located within walking distance from many of the sightseeing attractions in Istanbul.

Family_with_children

10/10

Exceptional

29 Jan 2026

Alhena

Great location, staff super friendly and the best massage ever.

8/10

Excellent

15 Jan 2026

Mohamad Wissam

Excellent hotel

Leisure Family

2/10

Poor

05 Dec 2025

Ryan

Just not 5 stars at all like advertised. It has the potential to be 5 stars but it’s an uphill climb. My room was an atrium facing room which was boiling hot the whole time. The hotel switched the AC function off and suggested the window is opened to the hot inside atrium for “cooler air”. No fan was offered and the room was above the loud reception area. Housekeeping needs work - trash was under the bed they had just been left there, and restocking of toiletries was not done without asking. The hotel has a nice location in the old town, so that was one plus. Overall, not a nice stay and not what was advertised. I will say the concierge was the saying grace and was very helpful with airport transfer and ensuring everything was all set. The hotel has potential but I would not stay there again.

Leisure Family

10/10

Exceptional

01 Dec 2025

Hasan

As soon as I booked, the hotel guest relations team reached out. I mentioned it was a short break to celebrate my wife’s birthday and requested a Bosporus view room.
To my delight, we were given that dream room, even though it was normally a higher rate. The room was clean and tidy, well-maintained considering its age.
The breakfast was truly 5-star quality — varied, fresh, and delicious.
Staff were exceptionally friendly and professional, making us feel warmly welcomed. Specially, guest relation officer Ms Salma used to welcome us every morning and had a good chat and wellbeing.
We returned home with wonderful memories of this stay. The thoughtful service and stunning view made it unforgettable

Leisure Partner

2/10

Poor

24 Nov 2025

Rana

1/5 – Very Disappointing Stay

We had a very bad experience at this hotel.
At check-in (2:00 PM), our room was not ready, and we ended up waiting until 2:40 PM with no proper explanation or excuse. Even though I explained to the staff that we were extremely tired after an early morning flight, they simply advised us to wait in the lobby, and even suggested we order tea or coffee with extra charges!!!

We had two rooms, and while one of them had the AC working perfectly, our room had no AC at all. When we asked for help, they told us the AC wasn’t working because it’s “winter time”, even though the temperature was 22°C. The funny part is that the other room had AC! We needed the AC because opening the window meant dealing with a lot of noise and mosquitoes, which made it impossible to rest.

Once we finally got the room, it was far from clean, the bathroom and bathtub were dirty, the bed sheets didn’t look fresh, and even the carpets were not clean.

Breakfast was another disappointment. The restaurant had dirty chairs, unclean tables, and even the tea cups were not properly washed.

On top of that, our room key kept malfunctioning, and we had to pass by reception every single time to fix it.
To make things worse, many staff members were rude and unprofessional.

This is absolutely NOT a 5-star hotel, and I will not recommend this hotel to anyone.

8/10

Excellent

22 Nov 2025

Melissa Shine Joel

No air conditioning meant being part of the nighly seagull symphony. The young lady you have working as guest relations is fantastic at her job. Enjoyed staying at your hotel and would recommend it, seagulls notwithstanding

Business_and_leisure Family

8/10

Excellent

21 Nov 2025

Nijat

Rooms were clean and nit, although missing a couple of items, s.a. tea bags and coffee, etc.

Breakfast was plentiful and tasty.

An unpleasant event that occurred during checkout was the receptionist trying to add a Redbull to my bill, which we did not even have in our mini-bar - hence cannot give full 5 stars. Unfortunately, this is a common issue in hotels in Turkiye.

4/10

Poor

13 Nov 2025

Eleanor

The rooms were far too hot which meant we couldnt sleep properly. We stayed in November and for some reason there was no air con available in the rooms only heating and the rooms were stuffy and uncomfortably hot. There was also poor lighting in the rooms which made shaving and applying make up difficult. Finally there was a problem with check in on arrival which meant we were allocated a twin room rather than the king sized room we paid for. It was resolved quickly but led to a bad first impression.

Leisure Partner

6/10

Pleasant

08 Nov 2025

Rochelle

It may have been 5* back in the day but now in serious need of a refurb. Staff borderline rude on arrival

Friends_and_family Family

6/10

Pleasant

05 Nov 2025

Sait

Room condition could be improved
Cleanliness

Leisure Family

2/10

Poor

03 Nov 2025

Corey

The room was very run down with small damages to furniture and walls. There was possibly black mold in the bathroom behind a gap between the bathtub and wall. The room was very dark and not easy to see. We ran out of toilet paper and I had to go to the front desk twice to ask for more as no one attended after the first request. There was caulking built up along the bathtub edge to prevent water from spilling onto the ground. The bathroom counter was not very spacious. The bed was not a King size, it was a either a Queen or Double and was not very comfy. The black out curtains did not extend to all windows, so light came in from the atrium. Additionally, noise from the atrium carried through the windows into our room. We did not receive the 10% discount on spa service as the booking stated.

Leisure Partner

6/10

Pleasant

31 Oct 2025

Christian

Centre

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Maria

The hotel is a magnificent building and rooms are charming but a little tired. The hotel is well located for easy access to the major tourist sites and the ferry terminals. Most of the front desk staff were helpful but they need to smile more. I would stay at this hotel again.

Leisure Friends

10/10

Exceptional

28 Oct 2025

Muhammad Javed

I had 5 night stay with family from uk had a wonderful time location is good you can walk most of the places tourist attraction, plenty of food around to eat.Definately recommended
Enjoyed holiday with kids

10/10

Exceptional

28 Oct 2025

Wadea

Very convenient being close to Grand Bazar and nice staff

8/10

Excellent

27 Oct 2025

Jassmin

Visit to Turkey

No shuttle used
Shopping was fantastic
Hotel was central to all shopping

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

Shirzad

Very convenient and clean hotel

8/10

Excellent

12 Oct 2025

Jerry

The hotel is in a great location to walk to restaurants, shops, the water front, and historocal sites.

The breakfast buffet is good, but not great. The building is older, but well maintained. It has a rooftop bar with a great view of the waterfront.

Leisure Partner

6/10

Pleasant

12 Oct 2025

Jeranik

Only made bed and replaced new towels but do not help replace clean coffee cups. Need to list prices for drinks in room refrigerator. Lightings in room were too dark and not sufficient plugs. Breakfast should include more choices of meats not just hot dogs. Staff were friendly.

10/10

Exceptional

12 Oct 2025

Olma

Fantastic location for everything. This is my 2nd time to Istanbul but first stay in this hotel. Staff, cleanliness, location, breakfast, room.. absolutely everything was perfect!! I will definitely be back to Istanbul because I love it here and definitely back to this hotel !!

Leisure Partner

10/10

Exceptional

02 Oct 2025

Martin

Had a great room that overlooked the Blue Mosque and city. Best location and walkable to everything. Wonderful restaurants. A huge shout out to the bellman Ozcan for his assistance and professionalism! Will definitely come back! Highly recommend!

Leisure Partner

8/10

Excellent

30 Sep 2025

Sabohi

Located within walking distance from many of the sightseeing attractions in Istanbul.

10/10

Exceptional

29 Sep 2025

luay

Expedia job

4/10

Poor

26 Sep 2025

Eugen

ok , see much better in another Istanbul hotels , not something to recommend

Leisure Self

10/10

Exceptional

25 Sep 2025

Heather May

Breakfast on the 6th floor restaurant is spectacular-light airy and the food selection has variety one would go far to find.Sets one up for fabulous day of sightseeing.

Leisure Self

2/10

Poor

23 Sep 2025

ABDULRAHMAN

Self

2/10

Poor

20 Sep 2025

MOSHARI

A weekly amount of $1000 was obtained and a death case was used, but unfortunately the hotels did not sweep my history and did not understand the humanitarian situation, and the time was not changed in exchange for money

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

YONG

We enjoyed staying at the hotel.

2/10

Poor

14 Sep 2025

Mohammed

Unfortunately, we had a terrible experience. Booked 2 rooms with at least one twin. On arrival, 1 double room was ready, 2nd was not, they promised this will be ready in a few hours as twin bed. This was not done, also the rooms were not next to each other.

The hotel staff member was very rude and displayed shocking behaviour by threatening us not to contact our booking agent. If we do, then he will get mad and angry. I was told the next day the rooms would be arranged as requested, but nothing was done. After repeated requests, our children's room was moved to the 5th floor for a twin bed while we were on the 2nd floor and were told this woul be rectified next day. But they didn't.

This is an old rundown hotel with rooms with no natural daylight. Even the light in the rooms is very low. Bathroom fittings are either broken or not fixed properly. Room doors shake when you check to confirm locking. This is not 5 5-star at all. Avoid at your peril.

Left 1 day early from the hotel due to feeling unsafe, overall very bad experience. Although we came across guest relations staff when we were checking out, who were apologetic and wanted to help but it was too late. Disappointed that guest relations team asked us to reach out to them via email on our return home, but they did not respond or acknowledge the email.

Location is great. The reception area looks good and grand. Don't be fooled by this, as the rest of the hotel is terrible. Especially our rooms.

2/10

Poor

12 Sep 2025

Faranaz

The worst hotel that we didn’t stay there one night. We were moved 3 times to 3 different rooms. We booked a seaview suite and we got the most dirty and old room. The carpet was filthy dirty. Broken furnitures. The smell in the room was like a toilet. We have a lot of pictures and videos. One of the room was on top of a restaurant and had no adequate curtain. The ac didn’t work. We lived a nightmare. We left the hotel by expedia recommendations to go and move to a hotel nearby. We had to walk the street at 12am! The pictures of the hotel online was nothing like in reality! Please do not go to this hotel.

Business_and_leisure Partner

10/10

Exceptional

10 Sep 2025

Tracy

Stayed for two nights. Very friendly and helpful front desk and guest relations. Clean facilities. Very assessable to tram and ferry terminal. Very good shopping selection on the very street of the hotel. The breakfast selection was amazing, breakfast started at 6:30 a.m. which gave us plenty of time to eat and get an early start.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Sohrab

The hotel has a great location, very close to all the main tourist attractions. It was easy to walk or take a short ride to everything I wanted to see. The stay was comfortable and the convenience of the location made my trip much easier.

Self

2/10

Poor

29 Aug 2025

mohanad

The staff were RUDE and ARROGANT
Not willing to help.
I will never step foot in their again

Leisure Partner

6/10

Pleasant

28 Aug 2025

Hatim

Poor customer service

Very poor customer service. Istanbul very beautiful but the hotel has ruined our holiday. The shuttle service that was booked was awful. Dropped us on the main road saying that he cannot get to the hotel. We had to drag two kids and 4 luggages for 10 minutes to get to our hotel. We complained about the shuttle service the reception staff showed no sympathy and was quite rude. The breakfast buffet was a waste of money, the food selection is very low. The room cleaning was not done regularly. The return shuttle service was confirmed at the desk for 6am but they messed it up again and woke us up at 2am saying that our shuttle service is waiting. Very awful customer service. The hotel is very nice and the foreign staff are very friendly. I found the local staff very rude and not friendly. The manager who sorted our return shuttle to airport was very good. The location of the hotel is very good and would have given 5 stars if they hadn’t given us additional stress.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Farjana

The hotel is decent but most of the ‘wow’ factor is in the main communal areas, such as the lobby, the spa and the lift. The rooms themselves feel outdated, especially in the bathrooms. It feels tired and worn out and there were areas where the wood has started to rot a little and there’s also slight rust on some of the fittings. Also the carpet in the room had ink stains.

For a 5 star hotel, I expected things to feel fancy in the room as well as the communal areas but Legacy Ottoman seem to only pay care and attention to the spaces for external visitors rather than guests.

Also, the room cleaning wasn’t great. The cleaners only replenished towels in the bathroom and didn’t tidy or wipe down surfaces etc. Again, for a 5 star hotel, you would expect a lot more attention to detail by the cleaning staff.

However, the spa staff were lovely and very helpful. The spa is such a nice addition to the busy streets outside. The pool is great for family use but not for those wanting to do lengths and the maximum depth of the pool is only 1.4metres. The steam room and sauna were great and very quiet so we could relax with just our family.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Sabbir

I’m not going to share too much about my own experience since everyone’s will be different. The hotel is in a fantastic location—less than five minutes from a beautiful grand masjid, right next to the spice bazaar, with the Bosporus river and tram connection just around the corner (5/10 mins), plus plenty of food and shops nearby (perfect!). Hop on the tram and within three stops you’re right outside the Blue Mosque.

The hotel room itself looked a bit dated and could do with an upgrade. In one of our rooms the Wi-Fi was very weak, though in the other room it worked just fine. On the positive side, the staff were really friendly and helpful. The breakfast was excellent, and the chef, along with all the staff, was extremely hospitable.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Abm Kaimul

It was one of the best experiences I had. My kids loved as well.

Leisure Family

10/10

Exceptional

13 Aug 2025

Mohammad

Very good Hotel

8/10

Excellent

13 Aug 2025

Marty

Great location next to the mosque and spice bazaar. Right near the water for a cool night walk. Very helpful employees.

8/10

Excellent

01 Aug 2025

maryam

The bed was comfy. We didnt buy breakfest option. The room was clean except the ceiling. The TV only had 3 working channels. The kids were upset about that. The bathroom was nice. The pool and spa area was good but the pool area smelled like mold. Room clean and hotel workers were nice and helpful. I would give it 4 stars. Good overall

Leisure Family

10/10

Exceptional

29 Jul 2025

Anwar

Good location

8/10

Excellent

29 Jul 2025

HETAL

Great location and good friendly staff.

Business Self

10/10

Exceptional

22 Jul 2025

Tamer

Beautiful building

Business_and_leisure Family

2/10

Poor

15 Jul 2025

Farrah

This hotel is very dirty and old. Everything is broken in the restroom, it is like no one cleaned it up for years. I had a horrible time staying in this hotel. The front desk and the manager are so arrogant. The room key cards kept deactivated and it has to be re-activated every day. I will never recommend this hotel to anyone.

Leisure Family

8/10

Excellent

09 Jul 2025

Samir

son ancienne architecture

10/10

Exceptional

03 Jul 2025

Luay

Every thing Excellent

Leisure Family

10/10

Exceptional

03 Jul 2025

walquis

The hotel is excellent and the staff is all very friendly.

Leisure Family

2/10

Poor

29 Jun 2025

Ahmed

The best things about this property are the location (central to the city), the outside of the hotel (very modern), and the lobby (updated and beautiful). It goes downhill from there. As soon as we step out from the elevator, we notice the dingy, dirty, and ripped carpet. That should have been a warning to how our room would be. We booked the junior suite, which was supposed to be luxurious and beautiful. I will say, I'm sure it felt that way 20 year ago. But it's clear the room was not maintained. The carpets were dirty, the pillows ripped up and destroyed, the curtains had what looked like burn marks in them. Furniture overall was just so dated and worn. Then we get into the bathroom. The light over the tub didn't work. The hairdryer was an antique that had all the power of a 3rd grader blowing from a straw. The tiles were cracked in some places. And worst of all, the shower had a significant leak. We unfortunately found this out the first night as we slipped and nearly fell from the ensuing puddle of water.

The breakfast had lots of options but nothing was spectacular. We stayed for a week but grew tired of the selection by day 2. Staff are very, very slow to respond to requests if they even respond at all. There was a major miscommunication where we were being charged for a snack from the minibar that was not even used. The manager was refusing to waive the fee, and was attempting to guilt trip us by saying then he'll need to charge the front desk attendant.

Leisure Family

6/10

Pleasant

29 Jun 2025

Verified traveler

Waited 1 hour to get water delivered to our room.

6/10

Pleasant

17 Jun 2025

Liem

Hotel location is great walking distance to a lot of place around but the room really need update, the bed too old & not comfortable

Leisure Friends

10/10

Exceptional

17 Jun 2025

Jacqueline

The hotel staff was very helpful, our luggage was lost and they helped us chase it down.

The food was good, it is in a great location.

Leisure Friends

4/10

Poor

04 Jun 2025

Claudio

Five star hotel with no a/c... was terrible, they provide a fan to solve the problem...lol
Never again

Friends_and_family Friends

10/10

Exceptional

03 Jun 2025

Paul

Some people say a hotel is just a room to lay your head at night.
Sometimes this is true but not with the Legacy Ottoman Hotel.
The hotel - the staff were wonderful.
Fro the moment I booked the room they went out of their way to ensure that my stay with them was perfect and trouble free.
They arranged for a car to take me from the airport to the hotel and back again.
And during my whole stay - the front desk, the security, the kitchen staff, the bar staff - they were all exceptional.
And it’s the staff who make a hotel.

The room was wonderful.
Very well appointed and always well maintained in my absence.
The breakfast was both well presented and plentiful.

I was pleased with the hotels location too as this was my first time in Istanbul, I wanted to stay in the heart of the city.
All in all this is a wonderful hotel and I would happily stay there again. And I will stay there again one day.

Leisure Self

8/10

Excellent

29 May 2025

Nosratollah

The hotel is well located and close to attractions. The hotel room is a bit worn and the worst thing is the carpeting that doesn't feel clean.

Leisure Family

8/10

Excellent

27 May 2025

Abdulrahman

Good

Leisure Family

8/10

Excellent

27 May 2025

Abdulrahman T

Good

Leisure Family

10/10

Exceptional

26 May 2025

Mohamad Wissam

I had a really great stay at this hotel. The place was very clean. The rooms were nice and well-maintained, with a modern touch that added to the overall experience. One of the best parts was how quiet it was—perfect for relaxing or getting a good night’s sleep. The staff was friendly and professional too. I’d definitely recommend this hotel if you’re looking for a good, peaceful, and clean place to stay.

Leisure Family

6/10

Pleasant

24 May 2025

SARYA

Lot of noise around coming from restoration of another building.they had to mention to us before booking and when we ask to change the room they ask for more money.some of the stuff were not friendly and helpful..the door and the furniture needs some renovation.all the options inside are so expensive like spa
but the region around is so perfect and the breakfast was great

10/10

Exceptional

19 May 2025

Sylvia

Great location staff were excellent very comfortable room. Breakfast was very good too

Leisure Family

6/10

Pleasant

10 May 2025

Dimithri

Not a 5 star hotel, more like 3 star. The rooms have a nice old fashioned feel but the bathroom facilities are lacking compared to other international destinations. Shower leaks into the main bathroom area and you are constantly cleaning it and using towels to dry the area. Hot water is not hot but warm. Air conditioning works sometimes.

Leisure Self

8/10

Excellent

09 May 2025

Amir

The location was perfect! The hotel was old, definitely not a five star hotel. Breakfast wasn’t good. Rooms were cold the heater was on but it felt like air conditioner!

Leisure

4/10

Poor

03 May 2025

Michel

The Legacy Ottoman Hotel in Istanbul is far from what distinguishes a 5-star* Hotel. Luxury, exceptional service, and attention to detail are things that you will not find at this accommodation hotel. The standard of comfort and amenities is lower than at any other hotel in the area. Their staff-to-guest ratio is very poor, with appalling management behaviour, demotivated and low-energy staff, and an overpromising guest relations team. Nevertheless, the rooms are dated, with oversized furniture, no special features, and limited or non-existent views.

Leisure Family

8/10

Excellent

28 Apr 2025

Jennifer

The staff were friendly and helpful and seemed ready to act quick on our report of the loose handrail in the bathroom (though no idea how quickly it was actioned as we were checking out that morning). The room was clean and the air conditioning/heating worked. The hotel doesn't have the best noise proofing, so you will hear traffic, ferry horns, etc. even on the upper floors but we were able to sleep okay. The hotel is right in the Old City, so just a 20 min walk from Hagia Sophia Grand Mosque, and surrounded by great shops and eateries. The restaurants have lovely views, and breakfast buffet was nice, varied, and tasty.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Naseema

Every body was extremely friendly the eara was vrey busy so was not quiet but in general we were vrey happy and thank s to everyone there

Leisure Family

10/10

Exceptional

21 Apr 2025

Daria

The hotel is walkable from many tourist destinations. The room was exactly as described. The breakfast was good, with many choices. The staff was friendly, especially Nadeem, who was very friendly and helpful.

4/10

Poor

27 Feb 2025

Mohamed

Not a Five Star Hotel

This hotel is advertised as a five Star, but the room and its amenities were more basic than 3 star hotel I had stayed the night before. The customer service was nice enough. But 100Euros deposit was asked for the minibar and immediately then from my credit card. The minibar was not used, so the money was rended, not immediately but in two weeks the reception staff said. So this is a money making scam by the hotel, put the money in an interest account and earn something. It will b interesting to see how much money is returned as if the £ is weaker than the euro, apart from the conversion fees, I will lose money. This is completely unnecessary. Moreover, the room was so ho that despite leaving the window open and setting their archaic cooling system to low. I had to sleep on top of the bed. The wifi was there but sporadic. I could not check in for my return flight before going to the airport. In all, the accommodation and room amenities are not that expected of a five star hotel. I will avoid in future and look for a proper 5 star hotel when I travel to Istanbul again, for which I will need 5 rooms. Very disappointing and I am so glad I only booked a room for one night.

Self

10/10

Exceptional

14 Feb 2025

Irim

Great spa. Friendly staff. Excellent breakfast.

10/10

Exceptional

26 Jan 2025

Good choice

Beautiful Hotel in a busy area close to many attractions including the waterfront.

Partner

10/10

Exceptional

24 Jan 2025

Rafael

Super nice place

10/10

Exceptional

16 Jan 2025

Salah

good

Leisure Self

8/10

Excellent

16 Dec 2024

Mohamed

The room furniture is a bit old water boiler not working
Room temperature can’t be controlled I have to open the window in order to cooldown the room.
Once opening the window it was not comfortable hearing the noise and sounds

Business Self

8/10

Excellent

11 Dec 2024

alireza

Internet housekipping

Leisure Partner

4/10

Poor

02 Dec 2024

Paul

Great if your grandma comes to visit. No electrical outlets for your phone. Watch, tablet. You have to unplug the night stand table lights so you can charge uour phone. No outlet for coffee kettle, so you cant have coffee either. View of other rooms, even though i reserved and paid gor room with view. Old stuffy hotel.

Leisure Self

10/10

Exceptional

01 Dec 2024

flor

Very good!

Business_and_leisure Family

4/10

Poor

27 Nov 2024

Mrs A

I’m sorry but no way is this a five star hotel. Very mixed service, dubious cleaning, room very. basic with the bare minimum. Gloomy and drab. Only redeeming feature is its location.

Partner

10/10

Exceptional

25 Nov 2024

gani

Perfect hotel, one of the best in that area.

Leisure Family

2/10

Poor

22 Nov 2024

Verified traveler

Stay away from this hotel

Stay away from this hotel… terrible experience.. only the location is good

Friends_and_family Family

6/10

Pleasant

16 Nov 2024

Marion

Very ornate and historic hotel in need of renovation.Check out process requires a person to go up to your room and check if you used the minibar. Took close to 10 minutes.

Leisure Friends

2/10

Poor

12 Nov 2024

Kamal

Got room at 8 pm with no Air conditioning. The room was hot with window only to inside hotel with no external windows. Room was heating up and staff promised to find a solution like fan or better room. We could not sleep, spoke to 2 staff at reception. Then finally at 3 am got another room same exact features but with window outside hotel. Alfter a third staff member we complained

Leisure Family

6/10

Pleasant

10 Nov 2024

Ramon

Central Location

Hotel is centrally located. But the rooms are dated and should be updated.

Friends_and_family Family

8/10

Excellent

05 Nov 2024

Shazeema

Only problem was the bathroom it was tiny and water went everywhere when having a shower the bathroom door had previous water damage

4/10

Poor

03 Nov 2024

Rowena

The staff who checked us in was very unhelpful, verging to being arrogant and argumentative when I was explaining my side that I have been trying to contact them to change my booking. The room was smelly, the bathroom was dirty, the air vent for the AC was dirty and blocked. The place is walkable to the spice market and lots of shopping nearby. The hotel itself need a lot of upgrading. The hallways were dark and carpets were old and worn out. Bed was not comfy and we had to share a queen sized comforter on a king sized bed!

Leisure Partner

6/10

Pleasant

28 Oct 2024

Ramon

The hotel is nice. But the rooms need to be updated.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Vladan

All good

Leisure Partner

10/10

Exceptional

24 Oct 2024

Christopher

Best hotel I have ever been to!

Leisure Partner

8/10

Excellent

10 Oct 2024

Elena

The room needed upgrading and it felt dark. Breakfast options were poor as turkey dishes is an acquired taste. Eggs never tasted good and pancakes with chocolate syrup? Heck, no!

Leisure Self

8/10

Excellent

10 Oct 2024

C?m

Poor ventilation (wreaked with cigarette smoke, A/C broke (old unit tech couldn’t fix it), hotel’s under capacity ( only provided one pillow. Asked for an 2nd one and they said they ran out of pillows). Very helpful staff tried hard to make amends by providing free snacks), prompt responses (staff were at the door within minutes, consistently with each request).

Leisure Family

6/10

Pleasant

05 Oct 2024

Catherine

Nice staffs and clean

Leisure

10/10

Exceptional

04 Oct 2024

Mehdi

Room was dark with min lights and shower was too small

Friends_and_family Family

10/10

Exceptional

30 Sep 2024

Michelle

The hotel is in the convenient location.

Leisure Family

8/10

Excellent

30 Sep 2024

Frederick

Great location. Roomy clean rooms, but a bit tired,

10/10

Exceptional

29 Sep 2024

Luay

Excellent

Leisure Family

8/10

Excellent

25 Sep 2024

Muhammad

There is no way by taxi from the main road you have to carry luggage your self

Family

6/10

Pleasant

21 Sep 2024

Verified traveler

The hotel was nicely located and in general was well kept. We had a few problems at check in. My friend had booked a twin room but when we checked in they said they only had a king, because they were fully booked. Which didn’t make a whole lot of sense as we were one of those people that had booked so a twin room should have been reserved. The king room they put her in was an accessible room with a wet room for a bathroom. The seat underneath for showering was very mouldy and when showering it flooded the bathroom making anything left on the floor wet even if it wasn’t near it.
The room I was given was pleasant, but the key card continuously failed so had to keep going back down to the room which was inconvenient. After a few times of this happening and me arguing with the staff only then they said they have a problem with the system and I should come to the front desk each time to reactivate. I really don’t expect this from a 5 star hotel.
Housekeeping was also a hit inconsistent. They would sometimes come in and sometimes not. When they did come in they might make the bed and fold towels but then not empty bins. Or take away the hand towel without replacing it. It was very confusing.

Friends_and_family Friends

4/10

Poor

21 Sep 2024

David

Rooms are very old and tired. Everything within the hotel was way over priced.

10/10

Exceptional

19 Sep 2024

Sameh

My 10th time in this place
Amazing

6/10

Pleasant

13 Sep 2024

Magdiel

The staff very friendly and profesional, but the carpets in the hallways and the rooms are very wear out and the shower tiles were glues and look-like silicone in between that was very disgusting.

Leisure Partner