Name: Hotel Kelta
Address: Francisco M. Pontoriero 109, 109, Calafate, 9405, AR

10/10

Exceptional

17 Jan 2024

Hua

Beautiful hotel on the hill with the view of Lake Argentina. Very friendly staff and dog Mora. We enjoyed our stay.

Leisure Family

6/10

Pleasant

07 Dec 2023

Travis

Average at best

It’s a fair price but you’re paying for what you get as the saying goes. Below average Wi-Fi, stained towels, noisy you can hear everything in hallways and neighbors. The water in the shower goes in and out while using it (you pray it comes back on after lathering up lol) The worst was I stayed another night and payed the property and they supposedly don’t have card payment so I had to walk an hr to find a place to get cash to pay. C’mon now you have to have card payment in 2023! Also told they didn’t have more rooms for more nights when clearly it was half empty…. For a little more money you can find a better property.

Self

10/10

Exceptional

31 Mar 2015

Verified traveler

Nice hotel with great staff and near to the shopping area and restaurants

4/10

Poor

04 Jan 2015

Ivo

I hope they will get their mojo back

The hotel felt being really tired and overall unwelcomy. A lot of signs everywhere to impose rules a bit out of touch. The room was out of the late 70's, without the glamour of this decade, and probably never renovated afterwards. The potential is there, because the building is nice but convenient with a car, because not central.

Partner

10/10

Exceptional

28 Apr 2014

Yeti photographer

Superb Service

They made my stay pleasant and were extremely helpful in all aspects. Because of that I have chosen to stay here on each of my many visits to El Calafate (8 times). They are friendly, helpful with all types of information and bookings. Only about a 1/4 mile from the Bus terminal, and a just a bit further from downtown, an easy walk. The staff, especially Carla, Lucas, Paul and Sol were incredible in their friendly and help. Rooms were clean, hot water was great, areas to relax were quiet comfortable and breakfast was excellent. A great place to stay.

8/10

Excellent

27 Mar 2013

Jeb

Helpful Staff

The owners and staff were very helpful. Carla was exceptional. I would definitely stay here again.

8/10

Excellent

29 Nov 2012

Neil

Good value hotel.

The Kelta was a comfortable clean hotel. The hotel is bright with nice comfortable lounging spaces on each floor. The staff were very helpful and, although only Carla spoke English, the rest were willing to try to help with our limited Spanish.
The box lunches were good for a day of hiking. Laundry services were good and reasonably priced.
My only disappointment was that the breakfast coffee was not good. The only bad coffee we have had in Argentina. A small concern given the otherwise excellent facility.
Overall we had a very good stay at the Kelta.

6/10

Pleasant

26 Jan 2025

Sergio G

O hotel é bom. Porém, comprei as diárias para 3 pessoas, sendo 2 adultos e uma criança, pelo Hotels.com e paguei na reserva. Porém no check in foi cobrado um adicional de US$ 60 pela criança, mesmo eu mostrando que a reserva foi paga para 3 pessoas. Não achei honesto, já que paguei o valor exigido pelo site para as 3 pessoas.

Friends_and_family Family

6/10

Pleasant

20 Jan 2025

Diego

Bom local para ficar, linda vista do lago

Friends_and_family Family

4/10

Poor

29 Dec 2024

Diamela

La vista del lago argentino fue lo unico mejor

Leisure

8/10

Excellent

09 Jan 2024

carl

Exeptional views on the front side.

Leisure Friends

2/10

Poor

06 Jan 2024

Verified traveler

Não escolheria de novo

No início até foi tudo bem, seu Jorge nos deu dicas e sugestões, depois foi ladeira abaixo.
O empréstimo de um sacarrolhas foi pago, o café da manhã fraquíssimo, até garfo era difícil obter, pratos nem pensar só pires, ovo frito gelado todos os dias, manteiga e doce de leite contados, pão nem pensar...

Friends_and_family Family

2/10

Poor

02 Jan 2024

Marcos

- Durante esa discusión, la dueña dijo lieteralmente \"bueno, te tengo que tener en el lobby hasta que solucionemos la situación\". Eran las 11 de la noche y me amenazaba con no dejarme entrar al cuarto!
- Ojo que Expedia no te dice pero el hotel quiere que pagues el IVA en el check-in
- Un escándalo tuve que hacer para que me den la factura, se ve que se querían guardar el IVA
- Te dejan un rollo de papel higiénico y mi madre (señora mayor) pidió otro y no se lo querían dar
- Lo mismo con las toallas
- Tienen un ascensor que solo se puede usar para maletas/valijas, no personas (me imagino que será porque no es muy seguro?)
- El desayuno es terrible, pan reciclado, las servilletas son papel cocina, etc

Leisure Family

4/10

Poor

02 Jan 2024

Marcos

No soy de dejar calificaciones pero esta no la puedo evitar. Por dónde empezar.
El hotel es malísimo, pero el personal es aún peor. Los dueños (una pareja mayor) son terriblemente maleducados, engañadores y con cero concepto de atención al cliente.
Me quedé 4 noches durante Diciembre 2023, porque reservé tarde y no había ningún otro hotel disponible en El Calafate.
Les paso algunos puntos que no puedo creer que ocurrieron:
- Cuando hice el check-in me dijeron que tenía que pagar el IVA. Les dije que la regulación de AFIP permite reintegrarlo si no tenés residencia en Argentina (mi caso). La dueña es o mentirosa o ignorante porque decía que era según donde habías nacido (ridículo). La di por perdida la batalla porque ella no tenía ni idea de nada. Mientras hablábamos, el dueño desde atrás de una puerta (un cuarto atrás de recepción donde parece que duermen) grita cosas mientras dice \"no se, no es mi problema, me voy a dormir\").
- Finalmente le digo que voy a pagar el IVA y le paso mi tarjeta. La dueña me dice que no tienen posnet (terminal de tarjeta) y que jamás en 25 años le pasó que alguien quiere pagar el IVA con tarjeta. Basta mirar con las calificaciones de Expedia para ver que eso es simplemente mentira. Además, tampoco dice esto en el email de confirmación de Expedia.
(sigo en otra review)

Leisure Family

6/10

Pleasant

06 Mar 2020

Moacir

Nunca pague antecipadamente

Tivemos um grande stress nos primeiros dias do hotel, pois havíamos pago antecipadamente e chegando na hora quiseram cobrar novamente.. o contador não encontrava o pagamento e foram muito insistentes em cobrar novamente.. tivemos que ligar para o Brasil, confirmar o pagamento na fatura do cartão, totalmente desnecessário.. depois de dois dias e falarmos novamente a data da compra eles acharam o pagamento e tivemos tranquilidade..
De resto ok

Friends_and_family Friends

8/10

Excellent

09 Jan 2020

Tarmo

A relatively new, clean and well kept establishment about 1 km uphill from the main street. Interesting layout of the building, cozy sitting places on each floor. Friendly and helpful staff, acceptable breakfast and reasonably priced restaurant-like dinner option. The administration is clearly wishing to minimize noise level in the building. Own car parking space. A good option for a sta for travelers with a car.

Business

8/10

Excellent

07 Jan 2020

Verified traveler

Preis/Leistung stimmt. Frühstück mit Ei, Schinken und Käse neben Süßem. Tolle Sicht auf den See.

6/10

Pleasant

06 Jan 2020

Sergio

Arredamento insufficiente nella camera, mancava un tavolino e una sedia. Prima colazione insufficiente. Stato generale dell'hotel è buono, personale gradevole

Leisure Self

10/10

Exceptional

12 Dec 2019

liliana ester

Feliz...

Excelente hotel...recomendable.

Partner

8/10

Excellent

25 Feb 2018

Kei