Name: Mystay Porto Batalha
Address: 30 Rua Da Madeira, Porto, 4000-330, PT

6/10

Pleasant

02 Aug 2026

David

Not the best and bad service

2/10

Poor

10 Jul 2026

Scott

This was the worst hotel experience of my life. First, it’s very hard to find. GPS takes you to the street but the hotel is located down a dead-end steep narrow alley that you would not really want to drive down. Then you learn there is no hotel staff, its all digital, check in, the front door and your room door. If you’re there before check-in time there are lockers but they are pricy. When we got to our room it was not made up, all the towers were used, the bed was a mess and you could see plenty of long hair in the bed. Then you also learn there is no phone number you can call, they only communicate via WhatsApp. After an hour of back and forth, they told us they had no one available to make up the room. They agreed to refund us for both nights we were to stay there. We ended up turning the sheets inside out and removed them from the comforter and didn’t shower in the morning. We were out for the day the next day and when we returned, the room was still not made up for a second time. When we entered the hotel I saw the maid downstairs so I immediately ran down. She did speak English and explained that we did not scan the QR code to have our room made up. I had not noticed next to the room inside door was QR that you had to us if you wanted your room made up during your stay. But after what we went through, I was furious. I asked if she could do the room now, which she said she could not. The only thing she would do is give me the sheets and towels and a bag for the dirty

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Antonio

There is no front desk so I cannot comment how helpful the staff is. If you are looking to stay in a 5 star hotel, this is not for you. This hotel provides you with the basic needs: bed with clean sheets and clean bathroom. The room was a decent size but had a strange layout. The bathroom was tiny but fine for a single traveler. The hotel is near the bottom of a hill. The taxis will drop you at the top of the hill as the street does not go through and it is difficult to back up the street. Not a big deal unless you have a lot of / or heavy luggage.
Would I stay here again, yes as I need very little from the hotel or it's staff.
Should you stay here? If you need assistance with anything, probably not.

Self

8/10

Excellent

23 Apr 2026

Susan

Great location. Rooms were spacious and guest kitchen was useful. There were no actual staff to help troubleshoot. Relies on virtual assistants. Unfortunately with all the granite and narrow alleys in Porto, phone reception isn’t great so that’s an issue. WiFi available once you manage to get in the building but that wasn’t great either and had weak security. I would prefer a human host.

Self

4/10

Poor

23 Apr 2026

Jaden

Before we booked this Hotel, we saw many positive reviews. However our stay was disappointing.

We landed in Porto early in the morning, so we used the luggage lockers. The cost is €2.50 per hour, and given that check in is late (4PM), we ended up paying around €20.

When we asked for an early check-in, and the agent over the email told us that the room was available, we followed the instructions however the room was not opening. We reached out via the messages, and ended up receiving the same copy and paste message over and over. We were instructed to input the number correctly, which we were doing. In fact, at 4PM we used the same code and it finally worked.

We understood that other residents were struggling with a similar issue as a day later we spoke to a couple who told us that they cannot get into the room. Having someone at the hotel would be really helpful.

The room was spacious, but there were a lot of plaster marks on the wall, as per the attached images. The headboard had scratches marks on it as well.

Towels were not changed either. We learned that you would have to book it and pay extra as well.

The plus side of this hotel is that the location is close to touristic attractions.

However, unfortunately, it was a frustrating experience on the whole. This is because the Hotel may seem budget friendly at first, but would be more expensive with add ons. You would might as well go for a 4 start Hotel and get better facilities and service.

Partner

4/10

Poor

16 Mar 2026

Panagiotis

No water sometimes in the shower. No soundproof

8/10

Excellent

12 Mar 2026

Edward

We did not realize that there was no direct staff we could speak with other than by email contact. The bathroom sink stopper got stuck and we had no staff available to fix it during the stay. Difficult location to get luggage to .due to steps and road. Otherwise clean and decent location for exploring Porto.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Neil

For the price, the location and

8/10

Excellent

18 Nov 2025

Frédérick

Good location and value

10/10

Exceptional

07 Nov 2025

Xiaoqing

Very nice hotel!

4/10

Poor

28 Oct 2025

Yanina

La habitación era bastante pequeña, tenía olor a humedad, las toallas estaban deterioradas, y ni siquiera tenía figrobar. Escribí para consultar sobre si podían mejorar y nadie me contestó

Leisure Partner

4/10

Poor

26 Oct 2025

YUNFEI

This was a very disappointing hotel experience.

1. No customer service on weekends.

If you follow the online check-in process provided by the hotel before arrival, you’ll receive the main gate and room PIN codes — but you cannot check in early. There’s no customer service available on weekends.

2. Limited free lockers.

Although the hotel offers free lockers, there are not many. If you arrive with two large luggage’s, you’ll likely find there’s not enough space to store them. I experienced this problem myself, but thankfully, I met a kind cleaner who allowed me to leave my luggages in their storage room. I truly appreciate her kindness.

3. Very small room.

The room was extremely small — it was impossible to open two luggages flat on the floor.

4. Bathroom issues.

The bathroom ventilation fan didn’t work. The shower had strong water pressure, but the showerhead holder was loose, so once the water was turned on, the spray hit the opposite wall directly.

5. Electrical problems (the worst part).

At night, the power went out — twice. If I hadn’t known how to reset it myself, I would have spent the entire night without electricity. Again, there was no customer service available on weekends to help.

I chose this hotel mainly because of its price and the convenient walking distance to Porto’s main attractions, but other than that, I can’t say there was anything satisfying about my stay.

Leisure

2/10

Poor

21 Oct 2025

simran

The room was very dirty and mouldy, with a burnt floor in the bathroom. The photos were misleading, and I found a lot of hair on the bedsheet, which was extremely unhygienic. It was also difficult to contact any staff as the property operates entirely through self check-in.

6/10

Pleasant

11 Oct 2025

claire

Location

Leisure Friends

8/10

Excellent

09 Oct 2025

Brandon

For the price the location was quite nice. One area that was my only real gripe is that the power to the room would regularly shut off. If you plugged in anything more than 3 items into the wall the power dies. Let alone if you use the hairdryer too much it dies as well. Overall decent experience though.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Bin

There is no reception. Instruction is not clear. Don’t know how often the room is cleaned and towels are replaced. This is my first time to stay in a hotel without reception. Will not stay hotels without front desk again.

10/10

Exceptional

08 Oct 2025

Jane

Good location. Very clean.

Partner

4/10

Poor

04 Oct 2025

Susan

Clean room. Shower flooded floor. Key codes didn’t work on first or second try. No instructions for ac

Leisure Partner

6/10

Pleasant

04 Oct 2025

Ho Wing

Toilet is a little smaller than expected and not enough charging port but come with elevator, free locker and great location close to center. The staff is nice and well communicated.

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Antonio

Yes

Partner

8/10

Excellent

01 Oct 2025

Sean

Location is perfect. Room was clean and comfortable. If you’re self sufficient then this is a great place as there is no front desk and I don’t think we even saw a worker.

Leisure Partner

4/10

Poor

24 Sep 2025

Christina

Very dirty, no reception desk, no place for bags when you arrive early they direct you to the train station for that. You can hear your neighbours snoring, and the cleaning ladies in their phones as they “clean”. We put our sign to make up the room at 1030am and they never came. don’t recommend.

Leisure Partner

8/10

Excellent

22 Sep 2025

Grace

Clean, spacious, good AC. No front desk reception, but can easily contact someone via messaging system. Limited toiletries provided. On a very steep hill, but very close to shopping by Sao Bento Station. Elevator is very small.

Leisure Partner

4/10

Poor

15 Sep 2025

Sally

Cons:
- The facility's sound system was not great, the floors creaked and the walls are thin so we could hear the units around us.
- There was only one elevator that fits one person with a suitcase, so there could be a long wait time to use the elevators.
- There's no receptionist but there's a live chat that works during certain hours. I left them a message during off hours but they didn't reply at all.
- The toiletries supply was limited - they gave 2 small bottles of 2in1 Shampoo+body wash, no conditioner. You can ask for more upon request.
- There's eight luggage storage space at the hotel and they're first come first serve, if its full, they recommend you to storage it lockers at the train station.

Pro:
- Location was good, the area is quiet at night and it's walkable to many places.
- Clean - housekeeper did a good job with the cleaning.

Leisure Partner

2/10

Poor

13 Sep 2025

Charbel

This hotel was an absolute nightmare from start to finish. The shower was broken—water was leaking from the showerhead, and the drain was completely clogged, causing the shower to flood the bathroom floor every time we tried to use it. The sink barely worked for washing hands, but the main problem was the shower flooding the entire floor.

The toilet seat was broken, and when we tried to reach out to customer service (which is only available on WhatsApp due to virtual check-in), no one responded for the entire 48 hours we were there. There is literally no one at a front desk ever.

After hours of begging, the cleaning lady finally let us use her phone to contact someone—but then took her phone away, leaving us stranded again. Only after we became extremely angry did she contact her boss. After endless negotiation, we were allowed to shower in another room, but were never given a new room. They promised to send a technician to unclog the shower, but nothing was actually done during our stay.

The room itself was tiny, cramped, and poorly maintained. It was not fully clean, with toilet paper leftover from previous guests, dirt, and general neglect. Overall, this was the worst hotel experience I have ever had. Customer service was nonexistent, the rooms are ridiculously small, and the facilities are in terrible condition.

Do yourself a favor and avoid this hotel at all costs. Horrible experience.

6/10

Pleasant

03 Sep 2025

Pratikkumar

water was not draining properly in the bathroom. so, we would need to close the shower while taking shower for water to go.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Khizer

Perfect for parking your bags and travelling around Porto. Maybe not the best hotel if you don’t know Portugal well as youll need a hotel staff to guide you and this is an automated hotel. But if you seen other cities and get the gist of Portugal then this is perfect. Walk down the river, nod and smile at random British people youll see just to see if they are cool about the whole Boston tea party thing and just go chill.

6/10

Pleasant

06 Aug 2025

Brittany

The room itself was quite large and spacious, which was a nice surprise, and it included a generously sized closet. One of the windows offered a lovely view, which we appreciated during our stay.

A major downside, however, was the bathroom sink — it was badly clogged from the start. Despite reaching out via the WhatsApp contact posted in the room, we received no response during our entire four-day stay. The sink would overflow quickly, making basic tasks like shaving, brushing teeth, or even washing hands for more than 20 seconds frustrating and messy. The shallow basin and poor drainage significantly impacted our overall experience.

There was spackling visible on nearly every wall, which made the room feel a bit unfinished.

On a positive note, we were able to store our bags in a secure locker upon arrival before check-in, which was convenient. The location was also quite good — about a 5–10 minute walk to the nearest subway station and close to the train station. It was easy to get to the water and walk around the city from there, making it a great base for exploring Porto.

Leisure Partner

8/10

Excellent

27 Jul 2025

James

Location location location - the property is ideally situated to access all of porto. As a solo traveller the room was brilliant, the balcony being oerfect to watch Porto pass by.

8/10

Excellent

27 Jul 2025

Raphaëlle

Very clean. Nice bathroom. Good for the price. Really easy to check in. Lockers available to leave luggage which is really appreciated. Only thing is we had a problem with the electricity and the staff were no help at all, telling us that it wasn’t their problem. So the costumer service is not good. They answered quickly on WhatsApp tho.

Leisure Partner

8/10

Excellent

13 Jul 2025

Marco

Nice room, clean.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Carlos

Very clean and very good location! We also had a cute balcony. Would definitely recommend.

Partner

8/10

Excellent

20 Jun 2025

Anthony

No check in staff. So make sure you have email availability on arrival. Room was compact. But had a balcony's with 2 chairs. Adequate bathroom. Hotel was clean and tidy. Is on a steep hill. So definately no good for lesser abled people. Good value for money. Good location.

Leisure Partner

8/10

Excellent

13 Jun 2025

Tingnan Edwin

Location of the accomodation was good, near to metro and train station and food choices. Room was adequate with sink, kettle etc. Check in was simple, using numeric code, and there was no reception counter. However the check in timing was very strict at 4pm. In addition, there was not enough lockers to be used in the event you need to use one to temporarily store your luggages.

Leisure Partner

2/10

Poor

10 Jun 2025

Ghazaal

Horrible

Leisure

8/10

Excellent

09 Jun 2025

Miguel Francisco

Location is great, just close to Sao Bento Station, but you have to walk up a very steep hill to get to the main door.

Leisure Self

2/10

Poor

09 Jun 2025

Katelyn

Absolutely terrible stay! This property is all virtual and which caused for lack of communication. Not helpful and would not assist us in any issues that arose. Took three days to hear back once we checked out. Our power went out in our room and we had no electricity, lights, and AC. They could not offer us another room but then at 11pm at night offered to move us hotels even though we contacted them in the morning and were checking out at 7am the next morning. Our shower head was broken and shower pressure was super poor! Then the drains weren’t working causing floods. Once I got ahold of them today they stated that we did not reach out, however Expedia reached out on our behalf several times and they denied refunds.

Leisure Partner

8/10

Excellent

02 Jun 2025

Denise

The location was great. It had the smallest lift I have ever seen, but I was glad to have it. I appreciated the fridge. The room was small, but fine. They didn’t clean it the first day and checking in was a bit unsettling with no person there to assist. I didn’t understand that everything was done on line. The price was good.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Laurie

Very close to Ribeira district. Check in online which was easy. Cleaning staff on site helpful on arrival. Place to store luggage until room was ready. Quiet side street. Very clean.

Partner

4/10

Poor

27 May 2025

Elizabeth

Checking in was a nightmare. There is no front desk person and we arrived early. The phone number didn’t work, all messages we sent had an AI response telling us incessantly to check in online (which we did days before arrival). We finally received a text with our room info but the codes did not work for 3 more hours. When we got to our room, it was under construction and there was no wifi code. So we had to go back and message them again and were told “they already sent it to us” but they did not. Argh.

Leisure Family

8/10

Excellent

26 May 2025

Amuthavalli Shanthi

A little hard to get to hotel as it is located downhill. Struggled with luggage

Leisure Self

4/10

Poor

25 May 2025

Harneet

The location is great but the communication is poor. We never received lock code to get in. I had to call their customer service and then they informed it’s because we booked from Expedia that’s why we didn’t receive an email. But this should not be on the guest, its owners responsibility. Secondly, there is no front desk. They give you WhatsApp number to contact for help. We reached out to them but never got any response ever. The rooms are tiny, the closet was broken so we couldn’t use it. The bathroom was small and in poor condition. The place is inexpensive so you get what you pay. I won’t book it again though.

Leisure Partner

8/10

Excellent

24 May 2025

SHELDON

Good location

Leisure Partner

8/10

Excellent

24 May 2025

Neelam

The biggest plus of staying here is the location! It's greatly places between all the things you want to see in Porto! The room itself was clean and quite small though but understanding it's in the city center. There was an issue with the electricity tripping a few times a days but luckily I got instructions on how to fix it so that was helpful. I felt safe staying here as a solo traveller.

Leisure Self

10/10

Exceptional

23 May 2025

Edward

The area outside the building didn't have a good appeal, but once inside the hotel, it was surprisingly nice. I like having the elevator and the cleanliness of the room. The only draw back was the small bathroom.

Leisure Partner

10/10

Exceptional

16 May 2025

DIVINA

I would recommend

6/10

Pleasant

14 May 2025

Mina

Let’s start with the positives
the kitchenette was a big plus when you're tired of eating out. It was stocked with all the dishes, including a small pack of olive oil and salt, which was thoughtful. We also loved the separate dining area with two chairs.
When booking a room, we usually look for three things: a comfortable bed, a clean, modern bathroom, and a good location. The bathroom was great, and the location was good too, but be warned, it's on a super steep hill. Even with just two carry ons, walking up from the subway was rough.
The bed was much smaller than a standard queen, and the room had enough space for a king, we barely slept as we weren’t able to move!
The biggest issue though? No staff. Not one person. This isn’t made clear when booking, likely on purpose. As tourists without local data, we had to turn on roaming (costing $30) just to get the entry code. There was no Wi-Fi info in the email or room.
There’s a useless WhatsApp number posted, but no one responds. We got two very thin pillows, and with no staff, we had to use our clothes for extra support.
We even saw other confused guests stuck outside, unable to access help due to no internet. We let them in so they could figure things out.
Overall, I won’t stay here again and wouldn’t recommend it. I prefer places with 24/7 staff you can rely on

Leisure Partner

8/10

Excellent

13 May 2025

JEFFREY

Room was big with nice bed and small kitchen and dining table for two. Needed a little fixing. Check-in was a pain as their system lost the info I entered online twice

Leisure Partner

4/10

Poor

13 May 2025

Janet C

The elevator does not work. I had to walk three flights of stars with luggage. I am 74 years old and it was very difficult!!! The steps are very steep and dangerous. This is the second time I stayed here and the elevator did not work the first time either. The room was good. But I will not stay again.

Leisure Family

2/10

Poor

24 Apr 2025

Jorge

I literally wanted to stay in this place, I accidentally booked the wrong date and the owner refused to help me changed it, they told me to contact expedia because it wasn't their problem, expedia told me that the owner refused to help ultimately I ended up paying for a room that I didn't even use. Worst hotel experience of my life. You guys should be ashamed

10/10

Exceptional

23 Apr 2025

John

Great location near the main shopping area. If coming from Campahna station, take the bus and not the train to Sao Bento. There are steep stairs. Great set up for the services apartments

Leisure Self

8/10

Excellent

14 Apr 2025

linda

This property was in a great location and the room was big! Plenty of room to relax at the end of the day. I think, however, the hotel needs to better describe what fully automated means. I had no idea there wouldn’t be a person on staff. I wasn’t able to check in from the first e-mail that was sent because there were accidentally 2 people in the booking but I was traveling alone. I responded immediately to hotel and they told me they would change the booking. They did not do that in advance so when I arrived at the hotel in the pouring rain I couldn’t get in. That was frustrating. They did respond to phone call and I was able to check in. Once again I was confused because they use the word “pass” for room. I have traveled extensively and never heard that term either. After the initial confusion everything was great. I am an older person so not as tech savvy and I think word choice in hotel description could be improved for old people like me.

Leisure Self

10/10

Exceptional

03 Apr 2025

Tyler

It was nice clean apartment. Great location in Porto.

Leisure Self

10/10

Exceptional

23 Mar 2025

Micheal

Central location, great support staff.

Leisure Self

10/10

Exceptional

16 Mar 2025

Alexander

Parking was a little challenging to find but once found it was really convenient.

Leisure Partner

10/10

Exceptional

28 Feb 2025

LUIS

Friendly staff, great location, good value, very clean.

Leisure Self

8/10

Excellent

10 Feb 2025

CATALIN

The property looks newly renovated with hi tech feeling. The room was clean and the check-in was fast and easy. The location is \"in the middle of everything\". The property has locking boxes where you can temporarily store your belongings. They had a nice terrace at second floor.
Cons:
- comunications. Through Expedia you get no answers. Through the phone they posted, as well. Through the phone they send you 3 days in advance for SMS and WhatsApp nothing. I sent a message asking for parking options, and I got total silence.
- on line check-in. To be able to receive the pass to enter your room, one has to enter personal data (for Portugese officials) and (a big surprise) the time of arrival and time of leave to the minutes. Who knows 3 days in advance the exact time to the minutes.
- electrical outlets. No matter how we moved the beds, at least one outlet beside bed was covered by bed. We couldn't use it to charge the phone.
- sound proofing. If you have good neighbors and sound sleep, all ok. If not, you can hear the ones above walking on the squeaky floor, the one beside talking and listening to tv, the frige (or something similar) from the building beside.
- balcony. We had one in front of our window but to go there we must jump through the window (no door)
- room view. We had a beautiful view of the back of a building and inside their rooms.
- shower. The shower head was totally straight and flat, and the support was keeping it parallel with the wall. Water flows above.

Leisure Partner

4/10

Poor

30 Oct 2024

Ali

I realize that inexpensive bookings means you get what you pay for but this was on a different level. 1) I only received an email regarding how to enter my room after I contacted Mystay when I found myself locked out the building in the middle of the night. 2) I found moths flitting around my room when I got in. 3) Found actual body hair that I took a picture of on the floor of my bathroom. Awful and disgusting. Nice area tho.

Leisure Self

8/10

Excellent

14 Oct 2024

Glenn

Good hotel overall

Really clean self-service hotel, good location near main train station, little bit hilly on one approach route but found better route. Nice neighbourhood.

Partner

10/10

Exceptional

11 Oct 2024

Brett

It's a little difficult to find and the parking lot was a little ways away, which was $10 per day, but it's in a good location, close to restaurants and shopping. The room was comfortable and clean.

Leisure Self

8/10

Excellent

01 Oct 2024

CAMI

No staff at the hotel. It was difficult to find due to being on side road. Parking was difficult. I went to a main hotel on main road to get better directions. The garage was 24hrs with an attendant and about a 10 min walk. Hotel did have small elevator. Room was small (studio) but had a balcony which was great. Good view and we ate most dinners in the balcony. Perfect for watching sunset.

Leisure Family

4/10

Poor

28 Sep 2024

Julian

Very clean, very basic, poor surroundings, poor automated communication beforehand, impossible without Smartphone.

Leisure Partner

6/10

Pleasant

12 Sep 2024

Omar

For a bathroom of that size you expect a decent amount of room in the shower cubicle. It’s so tiny that even a petite person has trouble turning around in there. You keep hitting the faucet. We had to ask a lady that was on her way out after knocking off work for soap. We only had tea bags on the first day. Thereafter nada

Leisure Partner

4/10

Poor

04 Sep 2024

Carlos

Impersonal

Had stayed at this hotel before they eliminated all human contact. No front desk, no room service. All electronic check in and check out. Very disappointing.

6/10

Pleasant

23 Aug 2024

Christina

We had a difficult time finding MyStay, it's off the main drag. Parking was not close by and upon entering the room we noticed our bed was not made up. We called the property manager explained the situation, went out to walk, when returning, the room was ready for us to stay in.

Leisure Family

4/10

Poor

21 Jul 2024

Steven

Locker was convenient for storing luggage but had issues when needing to sign in.
It would be a better service if you issued the door code in a separate text.
Be warned the property is located down a steep lane way. If you are not fit to carry bags it may be an issue. Amenities were basic and rooms were in no way sound proof.

Leisure Self

4/10

Poor

10 Jul 2024

Peter

I didn't receive the check-in information until I asked, so only got it a few hours before checking in. The room was nice but dirty. There were a lot of hairs on the floor in the rooms.
The lockers were very convenient though.

Leisure Partner

8/10

Excellent

26 Jun 2024

Mandy

Comfortable and super clean

I was pleasantly suprised with my room at Mystay Porto Batalha. The room was extremely clean and has aircon and a bar fridge.

From the train station the climb up to the hotel was incredibly steep up R. de Madeira but i found if you just walk up R. 31 de Janeira it was much easier even though it seems longer the walk is easier.

Self

8/10

Excellent

05 Jun 2024

Jo-Anne

First of all, google maps led us up to this hotel, from Sao Bento station, up the steepest incline and set of stairs, I have ever encountered. If directions tries to take you up Rua Madeira, from that main, crazy intersection, look for parallel streets that will get you there more gradually. There was a lot of graffiti and broken glass in the area, and the following morning, there was usually an empty liquor bottle or beer bottles left on the stairs. The code to enter the building worked great, and our room was on the ground floor, which I think is the only one. The patio area was quite small, and practically enclosed, so you couldn’t see anything. The lounge was never open that I saw, so cannot comment on it. It was great that there are lockers there to store your luggage if the room isn’t ready. We never went down the steep hill to look for restaurants or shopping, since there is so much available at the top of the hill. It’s also close to the top of the Dom Luis bridge. Bed was comfortable and shower worked great. Would stay again, but would choose a balcony instead of the terrace, due to the lack of view of anything.

Leisure Partner

6/10

Pleasant

16 May 2024

Lisa

It was ok for a site with no human interaction with hotel staff,however, the responsiveness of the email communication was great.

Partner

6/10

Pleasant

24 Apr 2024

Anne

We liked the large, roomy suite. Made use of the kitchenette. We had the front room and on the weekend it was quite loud with young people moving around after the bars closed. We didn't get the email for entry code but got our info from the chat line posted inside and they were very helpful.

Leisure Partner

8/10

Excellent

04 Apr 2024

Angel III

Good location

Good for solo and budget traveler

Self

8/10

Excellent

04 Apr 2024

Paula

The place is nice. A little difficult the check inn. But the room is nice and modern. Like the pictures.

Leisure Partner

6/10

Pleasant

19 Mar 2024

Philippe

Location is great, but hotel in itself is very average. Compared to other hotels or guesthouses i visited in Porto, it was quite expensive.

Leisure Self

10/10

Exceptional

21 Feb 2024

Julie

The place was very nice for the money. It was very warm in the room with no way of adjusting the temperature

Leisure Self

6/10

Pleasant

21 Jan 2024

Ceri Ann

Cheap and you got what you paid for but was very clean

Leisure Partner

10/10

Exceptional

10 Dec 2023

Shadi

Good location and comfy

Excellent location in the heart of Porto self check in and check out is convenient and easy.

Partner

10/10

Exceptional

22 Nov 2023

Lenniet

Very good

Leisure Family_with_children

2/10

Poor

19 Oct 2023

Tina

BLACK MOLD!! This apartment has a lot of black mold which is extremely dangerous and when I asked to be moved to a different room they said there wasn’t another room available and they didn’t offer me any other solution so I had no choice but to stay in the room. The street in front of the apartment is incredibly steep and slick when it rains which is often and my husband fell and possibly broke his wrist. There is no one on duty at the apartment to assist with anything. Online said parking and breakfast is available which is completely false. You have to find your own parking wherever you can and zero food is available at the apartment. I would never stay here again!!

Leisure Family

8/10

Excellent

15 Oct 2023

Steve

The location cannot be beat and the room was very quiet. Located right near the train station but in the good way, up the hill and in heart of the action. You'd never know it though.

Leisure Partner

8/10

Excellent

29 Sep 2023

Mark

Great property, clean and convenient to all we wanted to see. Parking was difficult but with the help of the remote staff was able to park in a parking garage at a reduced rate. The lack of staff on site made it a bit difficult if you have any questions or concerns..

Leisure Family

10/10

Exceptional

27 Sep 2023

Delwyn

Nice stay in a happing part of Porto

This stay was exceptionally clean and in new condition and the room had option for bright daylight and an open space feel. The elevator is tiny and steps are significant if staying on an upper floor. The location was very good for convenience of walking, with restaurants, shops and tourist attractions nearby. It was also very close to a train station and a tour booking service. We were able to get overnight parking within a couple of blocks. Of note you do not want to try to drive directly to the door as it is a steep downhill that you must then back out to exit.

Partner

10/10

Exceptional

25 Aug 2023

Daniel

Good location, no frills but what was needed for 3 nights

Leisure Partner

10/10

Exceptional

11 Aug 2023

Victor

Perfect location, clean and quite new the ammenities

Leisure Partner

6/10

Pleasant

28 Jul 2023

Matthew

No-frills, great location

This location needs to update their Hotels.com profile. Absolutely zero information was given by the hotel regarding parking for example. The lounge seems to be no longer operational. The prices for transportation services are much more now.

Partner

10/10

Exceptional

26 Jun 2023

Guillermo

It’s very walkable and nearby to a lot of great attractions! Very Clean and easy to self check-in

Leisure Self

10/10

Exceptional

24 Jun 2023

Hilmont

We choose this property because of cost, proximity, and simplicity. We were happy with all three. We arrived early in Porto by train and were able to put our small amount of luggage into lockers at the property until our rooms were ready. It worked out great! Our twin room was small and quaint, but had everything we need for a night’s stay. Checkout was at noon, and we again utilized the lockers for our luggage until we left for our train back to Lisbon. Really enjoyed the convenience of the location and the easy Uber from Batalha Square at the top of the short but fairly steep walk up the hill from the hotel. I would recommend MyStay Porto Batalha for anyone wanting a lovely Porto experience in a budget! Thank you Lissette for helping us get our room cool on a hot day.

Leisure Partner

4/10

Poor

17 Jun 2023

Donald

Terrible stay, excessive loud noise at night!

Very disappointing, a bar up the street blasts music at night, so loud my walls and windows were reverberating, like I had a boom box on my pillow

There is no service at this hotel, you must email or phone. It took five days to get an email response, phone calls went unanswered. I would never return!

Self

10/10

Exceptional

07 Jun 2023

Fawaz

Property was nice. Everything was as expected, but staff cannot be rated because check in is online (there is no reception desk)

Leisure Family

8/10

Excellent

06 Jun 2023

Deborah

Very convenient for visiting Porto, very central
Be careful on the cobblestones if it is raining

Leisure Partner

10/10

Exceptional

19 May 2023

Seth

Very nice, fully automated hotel. Good breakfast, rooms were very clean and updated.

Leisure Self

6/10

Pleasant

12 May 2023

Ana

Overall, the location of the property was the best thing about it. On the downside, it was located on a very steep street, difficult to access with suitcases. In addition, the elevator was so small that it was difficult for two people with suitcases to fit. In addition, the staffing plan at the front desk was inadequate. When we arrived, there was no one there, although there was a sign that said, “We will be right back.” They were not right back until the next day. One of our travel partners was assigned a room that smelled very musty, and felt like a basement. On the upside, the desk personnel did help our travel partners secure a new room in which they could sleep, so that was helpful. The woman who was in charge of the breakfast buffet was excellent, she worked so hard to keep all items refilled, and greeted all the guests with a very pleasant good morning. She was a real plus.

Leisure Family

2/10

Poor

08 May 2023

Lenore

STAY AWAY FROM MY STAY

The best thing I could say about MyStay Batalha is well, nothing. The room is beyond minimalist. The closet is a rolling clothes rack. The two white formica tables look cheap like five and dime store products. The Internet service is slow and intermittent;the electrical outlets on either side of the bed are difficult to use because the mattress gets in the way; the electric hot water heater has no place to plug in unless you unplug the refrigerator outlet to heat up some water for the two teabags they provided. The bathroom has no place to leave your toiletries unless you want to leave it on top of the toilet. The shower is very slippery. You need to be careful not to slip onto the glass doors. I was in the shower, trying to open the little soap packet they left. it was impossible to open so I left the shower to get my own soap, leaving wet footprints on the wood floor. When I used a towel to dry up the moisture, the towel was dirty….not a great endorsement for their cleaning ability. Their HVAC did not work and blew cold air with a temperature setting of 30°C. When I asked for another room they did n have any available. Later I was told management knew the heating system was faulty. I don’t recommend this place. there are much better places to say in Porto with the same price point. I surprised there weren’t bed bugs.

Self

10/10

Exceptional

03 May 2023

Daniel

Great location

Leisure Partner

8/10

Excellent

26 Apr 2023

Carolyn

Very nice small hotel in the centre of everything.

Leisure Partner

8/10

Excellent

18 Apr 2023

Maria

Beautiful views and the room had everything you needed.
The lift was claustrophobic and something needs to be done urgently to make the property sound proof. You could hear everything.

Leisure Self

2/10

Poor

28 Mar 2023

Jessica

The wifi didn’t work
Front desk restricted they work just until 6pm
The housecleaning you have to let them know otherwise they don’t clean

10/10

Exceptional

02 Mar 2023

Jemma

I had a great stay here. The rooms looked better in person and it was extremely clean. Friendly reception service.

Leisure Self

10/10

Exceptional

15 Jan 2023

Glynis

All was clean staff friendly

Leisure Partner

10/10

Exceptional

31 Dec 2022

lorrie

Nice 3 day stay in Porto

The front desk staff was so helpful with touristing tips and getting us a ride to the airport. The desk is not staffed all hours and the room doors are keyless (on a number pad). Breakfast was adequate. The hotel is on a hill and there are good ways and bad ways to get to it (i.e. stairs, or a tall hill or skirting around the hill). It is very well located for accessing restaurants and a laundry.

Partner