Name: Pacific Inn Sayulita
Address: Manuel M Plascencia, 1 3, Sayulita, 63734, MX

10/10

Exceptional

31 Jan 2024

Brenda

Was a lovely stay right by the marina

Leisure Friends

4/10

Poor

29 Nov 2023

Karen

When we arrived the front desk was unattended when someone finally came out they rushed us off no customer service. When we got to our room we noticed there was no hot water we went back to the front desk and no one opened the door. We were not given any paperwork with after hours number because our check in was so rushed. The hotel is on a main road which is very noisy. We asked for a room with two beds and a sofa and we were given a room with two beds only and paid the same price. During check out we explained the no hot water situation and no one cared we didn’t get a discount. Very bad customer service.

Leisure

2/10

Poor

28 Jul 2023

Sonia

My family and I reserved a room. When we arrived, we were asked to wait because they were having trouble with their internet connection and could not check us in. Our check in was at 3:00pm, so we waited an hour and a half and still nothing. They called in another employee that completely ignored us and another family waiting to check in as well. We asked how long and he replied “until it’s ready”. We waited 2 hours and left. It turns out that they charged us the stay even though we didn’t stay at the property. The other family as well.

Leisure Family_with_children

2/10

Poor

22 Feb 2023

Verified traveler

This is not worth the agony.

Do not go here! The pools were filthy. The nearest street leading to town was torn up entirely. There was no way to walk on it. And the location of the property was rather far from all the action. Awful experience. I left to another hotel left right away.

Self

6/10

Pleasant

06 Feb 2023

Luis

El lugar esta medio bien ubicado, el baño estaba muy sucio; el a/c no funcionaba el control; la alberca parecía tenia tiempo sin limpiarse

Leisure Friends

10/10

Exceptional

05 Feb 2023

Verified traveler

Great staff and for older property well kept

Leisure Family

8/10

Excellent

31 Jan 2023

stuart

The reviews were mixed in relation to the hotel however, I am glad that I stayed. The hotel is approximately 10 minutes walk from the centre which worked out well given the high concentration of tourists in the market area; the room itself was comfy with dark hardwood furnishings which I wasn't expecting and internet connectivity was excellent. There is really nice roof top area on different levels which was a nice place to retreat to at the end of the day. The staff were helpful and friendly and I would certainly stay there again.

Leisure Self

10/10

Exceptional

02 Jan 2023

Alan

Un buen lugar para pasar la noche, bastante bien con la limpieza y el trato por parte de recepción. Recomendado

Leisure Partner

10/10

Exceptional

11 Jul 2022

Jovani

Would stay again

Leisure Family_with_children

4/10

Poor

13 Feb 2022

Diana

Bring earplugs…and a sound machine

This place is the loudest place I’ve ever stayed in. They have a quiet hours policy but it certainly is not maintained and people weirdly party near the cars at night with loud music. The walls are thin and people run around making banging sounds on the metal railings early in the morning and guests shout in the middle of the night through the corridors.

Don’t let the price get you, there will be no decent sleep had here which will impact your ability to enjoy Sayulita.

10/10

Exceptional

07 Feb 2022

Verified traveler

T

The Manager Dixie was simply amazing She managed to find me lodging on the holiday when everything in Town was booked The Pacific Inn is well managed because of her

Self

10/10

Exceptional

17 Jan 2022

Brennon

Everything was great other than they kicked us out of the pool area at 10:00 when we were Quietly playing card games.

Friends_and_family Friends

8/10

Excellent

10 Jan 2022

SHARIFF

Buena opción de precio para la zona.

Buen hotel para el precio y la zona en donde en su mayoría solo hay estadías de lujo y si se necesita hacer un viaje a la zona de negocios es buena opción.

Business

8/10

Excellent

08 Jan 2022

Nitin

Great Value, Weak Internet

It was great for the price. Wifi was spotty, so if that’s important for you, I would look elsewhere

Business

6/10

Pleasant

06 Jan 2022

Verified traveler

Improve your customer service is your obligation.

They did not have signal to make the payment and she was presuring me to pay in cash and inclusive she was blaming my credit card she made me try different credit cards and the end it was their fault and she did. Ot even said sorry it was our fault lady that help was not kind at all also In needed help because my nice broke a bottle and cut her self and they did not take any initiative to help me. I rented 3 rooms and they did not clean one of them and also they were trying to bblame me that I left the sign outside they dont want to accept customer service responsability and if they can they try to
Make you feel guilty for things they dont do right.
Two people were worse a skinny lady blond hair and a skinny kind a tall gut

Friends_and_family Family

4/10

Poor

04 Jan 2022

Roberto

Property had no elevator service, no water in rooms, TV had poor signal as well as internet. Very noisy with loud bird making rooster-like sounds ALL NIGHT LONG! And also too many rooms with multiple people in them. All dirt around and next to a dirt alley-like street that could make it unsafe for some. Not the best stay.

Leisure Self

6/10

Pleasant

24 Dec 2021

ken

No wifi.

Leisure Self

2/10

Poor

16 Nov 2021

Gerardo

Staff really unfriendly, this manager called Dixie Olguín , very rude girl , was really bad host. The hotel in on the highway, is not in Sayulita and very far away from the beach and the town of Sayulita, also vary dangerous at night , my son with his Nabor stayed there and they were listening gun detonations at night . Please do not recommend this hotel any more

Leisure Family

6/10

Pleasant

08 Jul 2021

Verified traveler

Buyer Beware: 2.5 stars at best.

You get what you pay for at this “inn”…a place to sleep. It’s in a developing neighborhood. The driveway is a dirt slope from the road to the building. There are several car ports to park in. The area has deteriorating houses among new construction. There is noise from traffic passing next to the hotel. Buses, semi trucks, cars, pedestrians. There are a lot of roosters in the area crowing 24 hours of the day. The pools are unfiltered, standing water. No thank you. The room was fine. No complaints there. Just an average spot to sleep at. You probably wouldn’t want to walk to the beach as it’s a 7 minute drive away. All day parking is $7 USD if you can get it. Parking is very limited in Sayulita. The saving graces of this inn were the price and the friendly staff. I would only stay here again if I couldn’t find a better spot for a little more money. Just set your expectations right with this place and you won’t be disappointed.

4/10

Poor

28 Jan 2020

Lindsey

The pool was nice and it was fairly clean. I didn't like the location as it was pretty far walking to the city center. They also rented some rooms to a bunch of young kids that were so noisy until 3:30 am, it was so noisy that I had to go stay at a local friends place in order to sleep. When I complained and decided to check out a day early the next day, they only said they could offer me a different room and not a refund. They also don't have anyone at the front desk after 9 pm so there was no way for me to complain about noise and no way to get my needs met after hours- so this would likely cut down on complaints if there was a procedure in place. I don't think it is fair that I had to pay for an extra day that I wasn't using the room, especially since it was due to their own negligence.

Leisure Self

10/10

Exceptional

20 Jan 2020

Maggie

The manager was very helpful
He provided extra service for my friend who has a limp
Recommend this hotel

Leisure Friends

2/10

Poor

21 Apr 2024

…

No puedo opinar nada más que terrible , llegamos y no pudimos ospedar , no tenían habitaciones , tenían problemas entre dueños y no solucionaron nada , además de que la persona que contestó el teléfono muy prepotente , quiero mi reembolso porque no estuvimos en el dicho hotel

8/10

Excellent

20 Feb 2024

Lorenzo

El baño tenía excremento

Leisure Partner

2/10

Poor

11 Feb 2024

Alejandra

Pésimo lugar

Las fotos no son reales la habitación si pero el resto no , la alberca no es más que una de las portátiles de acrílico y está muy sucia , está al pie de carretera el acceso al hotel está hasta Peligroso porque no cuenta con rampa para acceder es tierra y es gascosa dificulta el entrar y salir de ahí a los autos porque derrapan , demasiado ruido por vecinos que tiene llenos de gallos hasta parece que está en un ranchito , no ponen botellas de agua , la playa está como a 3 kms caminando ,

Friends_and_family Family

10/10

Exceptional

25 Nov 2023

Lisbeth

Muy buen lugar para hospedarse

Leisure Friends

6/10

Pleasant

20 Nov 2023

Héctor

En buenas condiciones solo falta más atención en la recepción

Leisure Family_with_children

10/10

Exceptional

12 Nov 2023

Andrea

Ninguno

Leisure Partner

10/10

Exceptional

07 Nov 2023

Miguel Ángel

Muy bueno

Cama y almohadas super cómodas, limpio, descansamos súper agusto. Todos los servicios super bien

Business

8/10

Excellent

14 Aug 2023

Jonathan

Bien

Bien

Friends_and_family Family

10/10

Exceptional

08 Aug 2023

Brayton

Excelente

10/10

Exceptional

25 Jul 2023

Alejandra

Linda pero esta en el cerro y es difícil acceder ahí

Leisure Family

6/10

Pleasant

04 Jul 2023

Yenny

Requiere de mayor limpieza en las áreas exteriores, del cuarto bien

Leisure Family

10/10

Exceptional

20 Mar 2023

MIGUEL ÁNGEL

Un lugar agradable para descansar. Habitaciones muy bonitas. Solo recomendaría que pongan espejos para poderse ver completo.

8/10

Excellent

27 Feb 2023

marco antonio

me gusta que tengan habitaciones para familias de 5 integrantes, muy limpias y comodas.

Leisure Family_with_children

8/10

Excellent

16 Feb 2023

Enrique

Estacionamiento mal adecuado

Leisure Partner

6/10

Pleasant

10 Feb 2023

Vidal

Esta retirada del centro del Sayulita y las calles son terracería y se ve insegura la zona, el precio me pareció adecuado a lo que ofrece, habitación limpia, sin embargo los clósets huelen muchísimo a humedad, la alberca en miniatura, ni la pudimos usar.

Leisure Family

8/10

Excellent

21 Jan 2023

Gloria

Había cucarachas en la habitación

Leisure Family_with_children

2/10

Poor

21 Nov 2022

Verified traveler

Atención, limpieza y servicio pésimo

La habitación olía a sanitario y humedad.
La ventana tiene el mosquitero roto y llena de telarañas.
La alberca en tercer piso sucia, cero usable.
No hay atención a huéspedes 24 hrs.
Condicionan el uso de toallas; comentan que solo te las cambian cada 3 días.
La atención nefasta y parece que hacen un favor a los huéspedes.

Friends_and_family Family

4/10

Poor

11 Nov 2022

Lazaro

No hay internet en los cuartos
Juegan basketball debajo de los cuartos hasta las 10 PM sin considerar a los huespedes,
Esta lejos de la zona turística
En la parte de abajo llegan camionetas ruidosas.
Mal ambiente, mala atención.

Leisure Self

8/10

Excellent

23 Aug 2022

Cristhian Alejandro

Estacionamiento

Solamente que traten de dar opciones de estacionamiento

Friends_and_family Friends

10/10

Exceptional

12 May 2022

Jorge

La ubicación es fea y lejana a zona turística. Mucho polvo

Leisure Friends

4/10

Poor

27 Mar 2022

Christopher Jair

La ubicación del hotel es lo peor, esta enfrente de una carretera y al lado de unas casas (un baldio) donde la gente cocina en la calle, haciendo que huela a humo y poniendo musica toda la noche en una camioneta vieja, asi que ya imaginaran todo el ruido que no nos dejo dormir. Por la fotos pensamos que era un buen hotel, pero es más un motel, por el precio pueden conseguir un AirBnB o un hotel boutique mas cerca de la playa y sin los vecinos de este \"hotel\".

Leisure Family_with_children

6/10

Pleasant

23 Mar 2022

José Israel

No funcionó nunca Wifi en habitación 311, requiere que pongan otro modem o repetidor de señal arriba. No hubo agua caliente que si bien el clima no lo a mieeita mucho, es de ayuda cuando planeas aprovechar al máximo tu día y salir bañado muy temprano. Los controles no funcionan....x ni pretendía ver TV solo.enetsrme de la invasión de Ucrania lo más reciente

Leisure Family

10/10

Exceptional

07 Mar 2022

Oscar

Las instalaciones en general están muy bien

2/10

Poor

03 Jan 2022

Alejandra

Me hicieron depositar la mitad de mi reservacion, si no me cancelaban la reservacion.

Friends_and_family Family

8/10

Excellent

28 Dec 2021

Nora Patricia

Excelente opción para hospedarse en Sayulita, muy limpio y con todo lo necesario, sorprendentemente bien! Solo son MUY estrictos en la hora de salida, lo más que te dan son 15 min o te dicen que te cobrarán otra noche. La alberca no es como la foto.

Leisure Partner

10/10

Exceptional

11 Oct 2021

Victor

Todo bien.

Leisure Family

8/10

Excellent

19 Sep 2021

Ileana

Muy buen hotel. Precio justo con habitaciones muy cómodas. Muy recomendable

Leisure Family

10/10

Exceptional

15 Sep 2021

Cinthia

Excelente trato

Leisure Family

6/10

Pleasant

06 Aug 2021

Verified traveler

Habitaciones limpias y cómodas, lo que no me gustó fue que me cobraron comisión por pago con tarjeta de crédito, me comentaron que ya no realizan el cargo total de la reservación por qué no hay buena señal de internet, y en la reservación de Expedia no especificaron eso, muy mal por ese lado.

Leisure Family_with_children