Grand Matlali Riviera Nayarit

2/10

Poor

08 Apr 2026

Christopher

This resort was booked all inclusive, but is not an inclusive hotel. Looks nothing like the photos advertised on Expedia. I’m pretty sure the advertised ad on Expedia is the delta resort not the Matlali. I’ve been looking for away to contact Expedia to explain my concerns, but haven’t heard back. Matlali resort on Expedia is not correctly advertised, photos and all advertising is not the same resort.

10/10

Exceptional

31 Mar 2026

Dante

The breakfast buffet was very good, although the food at the restaurant was not as tasteful. The pool was very clean and very enjoyable.

4/10

Poor

31 Mar 2026

margarita

Everything looked fine until I entered the small bedroom and the sofa was dirty and stained everywhere. The sheets on the sofa bed was also stained. The elevator broke down and we were stuck there until I forced the door open to get out. My daughter got scared and wouldn’t use the elevator for the rest of the stay.

Family_with_children

8/10

Excellent

11 Mar 2026

lina crowley

No , it’s dirty and never used at all.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Stephanie

Alberca estaba excelente, desayunos riquisimos, la atencion del personal siempre muy amables, se realizo un evento en el hotel y todo estuvo muy bien.
Puntos que mejoraria, cuanto para hijo menor sin cobija aun y cuando se pidio, solo llevaron sabanas, horarios para beach club empezaban muy tarde y no permitieron siquiera disfrutarlo

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Dianne

The pools were kind of rundown they’re surrounding areas. There was a lot of dead trees in that in the kitchen. There was not enough silverware. I would read it overall maybe a two or three

Partner

8/10

Excellent

25 Feb 2026

Diane

Courtesy of staff

Friends_and_family Family

4/10

Poor

25 Feb 2026

Danielle

We initially had problems with the air conditioning not working and the front door not opening with our key card but the staff worked hard to fix things. The room was beautiful but the patio cushions were torn. We left after 3 days and went to a different hotel (without compensation) because there are only 3 places to eat there. Due to the lack of business at the facility, they usually only had the one restaurant open for dinner but there was nothing on the limited menu that we could eat, we actually went back to our room and had peanut butter toast. The location is too far away from a grocery store to buy anything for your room so you’ll need to prepare for getting a taxi to take you shopping for food. The shuttle takes about 10-15 mins to get you down to the beach club, which was nice.
The staff was definitely friendly and helpful but the facility itself is the issue, food being the main concern.
We paid for 10 days stay but only ended up staying for 3 before we switched to another hotel so that we could enjoy our vacation. They only compensated us for one meal.

Partner

10/10

Exceptional

25 Feb 2026

mark roger

Place is nice to stay at if you want privacy and peacefulness. The breakfast buffet was good with lots of choice. Rooms were big and spacious and clean.
The staff were pleasant and management went out of their way to help.
I would definitely stay there again.

Self

8/10

Excellent

24 Feb 2026

Marilyn

Great staff, lovely rooms, great views in a beautiful setting. Shuttle service provided to restaurant, pools & local beach.

Partner

8/10

Excellent

22 Feb 2026

Bob

Upside: great value! Good pools, decent breakfast buffet, very friendly staff, clean rooms, nice views of the Bahía. Downsides: location is up on the hillside and requires transport down to the beach and there are only 3 specific times you can do that every day. Clearly you his places has had it’s day and the investors aren’t interested in putting money back into maintenance of the place. They do however make sure the guys with the leaf blowers are out every morning at 7:30am! Less leaf blowing, more replacing tiles and pool umbrellas please! Overall it’s a really great value tho! We had a good stay!

Family_with_children

6/10

Pleasant

21 Feb 2026

Carrie J

I know the reviews aren’t great here but I’ll start off with the positives. The room is clean, air conditioning works well and the bed is comfy.

10/10

Exceptional

09 Feb 2026

noah

I had a last second reservation and a very late arrival. Ulysses, the night manager went above and beyond to help accommodate me and get me situated.
Gave me a super room and I had an excellent night's sleep

Business

8/10

Excellent

06 Feb 2026

Jeffrey

The staff was very attentive and friendly. The service was amazing. The food was extremely yummy and the views were spectacular including views from our room and the upper pool.

Partner

10/10

Exceptional

06 Jan 2026

ADAN

Clean room vey comfortable would come again

8/10

Excellent

28 Dec 2025

Luis

The room was clean and comfortable, which I appreciated. However, the pool was a little dirty upon arrival. Also, be aware that you must check out on time and return all keys and if you don’t, they will charge you for an extra day. While waiting in line, I saw a family get charged an additional day because they didn’t return the keys on time. Overall, the stay was decent, but clearer communication and better pool maintenance would improve the experience.

Leisure Self

8/10

Excellent

25 Nov 2025

Mercedes

I had a great stay very nice place!

10/10

Exceptional

09 Nov 2025

Adolfo

La habitación no le servía el aire tuvieron que cambiar de habitación

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Maria Del Carmen

Staff are very nice, but a lot of noice because people working, they building or something, the place is very nice but anything is very far away, and taxis are very expensive, other then that, we’ll come back as soon as we can

Leisure Family

10/10

Exceptional

11 Oct 2025

Catherine

THe lagoon pool in the Serenity area was VERY relaxing.

Leisure Partner

10/10

Exceptional

04 Oct 2025

ANTONIO

Super padre lugar para vacacionar

Leisure

8/10

Excellent

06 Jul 2025

Marina

So, the front clerk upon arriving was not welcoming. The fan in the entrance patio was not working, neither was the jacuzzi so that was not good. One day we did not have maid service and the last day before we checked out they didn’t leave any coffee and clean the dirty dishes from the previous day. Other than that. Our villa was very comfortable and the place was very clean and vegetation felt like you’re in Hawaii, very beautiful. Transportation was quick to take us where we needed.

Leisure Partner

4/10

Poor

11 Jun 2025

Dennis

We liked our Suite and the private pool, but the other visitors partied until 4 AM and we complained for 3 nights with no relief. When leaving, we did not return our wrist bands, because we were not told to return them. They refused to let us leave the premises and kept us hostage for 15 minutes in our car waiting for them to open the gate so we could leave. Totally unprofessional, rude and illegal. Don't expect anything better. This was off season, imagine what it is like when it is at full capacity!?

Leisure Partner

10/10

Exceptional

07 Jun 2025

Aaron

Resort was beautiful and very quiet! Very relaxing to the pools to the beach resort my family had a great time. The food was amazing and the staff was very attentive and polite! Would recommend to everyone and will be back!

Leisure

10/10

Exceptional

02 Jun 2025

Luis

Really quite,cleanest place,professional staff,great prices,great location

Leisure

8/10

Excellent

11 Apr 2025

Rosaura

Las instalaciones muy bien,Limpopo unico que el personal cuando uno va a comer le returns los utensilios sin darle a tiempo a terminal se siente que lo precionan para que ya salsa mas pronto eso es lo unico que no me gusto.

Leisure Family

2/10

Poor

08 Mar 2025

Maxim

Book with caution

Horrible management. Tried to scam us. The staff was lovely.

Partner

8/10

Excellent

06 Mar 2025

Shahe

Good quiet place to work, relax, and have a good stay.

10/10

Exceptional

04 Jan 2025

leonel

Nicer and clean

6/10

Pleasant

02 Jan 2025

Lexy

Stayed NYE week. It was dead. Asked about this and told that this is the usual crowd. We were the only people at the main pool, serenity pool and at the dinner buffet (do not recommend lunch or dinner on property). Even though we had All inclusive, opted to go in town to enjoy our lunch and dinners in Bucerias and Sayulita (amazing little towns and worth exploring). Did get a good burger at the beach club, along with fish tacos. Bartenders were super cool and attentive. Disco/night club was advertised, but non existent. Other areas were also featured, but closed or not available. Have to take shuttles to beach club and surrounding. Spa at Delta Hotels was nearby and it was a relaxing and enjoyable experience. Front desk clerk (Benita?) was extremely helpful. Room was spacious, but no heat, pressure or drainage in bathroom showers. It could be nice with a bit of TLC and some energy. First and last visit.

Leisure Family

10/10

Exceptional

12 Aug 2024

ALEJANDRO

That you have peace the rooms are around a lot of trees great place to rest and relax

Leisure Partner

2/10

Poor

18 Jul 2024

Donna

Nightmare

this was our first time staying in this area. It was a nightmare. The front door did not work. Had to be replaced the lock. We had water dripping from the dining room and the main bedroom. The place was dirty no trash was ever thrown no beds wherever made outside where the pool was you could barely see through the glass protection. All inclusive was not all inclusive. We had one mill which was marinating in lamps. We basically lived off the snacks we bought at the airport. This was an all adults hotel. Woke up two days later to children’s splashing and yelling next to us. Daniel, the manager said sorry we had a wedding didn’t know where to put these families with kids. Daniel promised us a full refund as I was in tears two days later. Unable to leave due to high last minute flights upon arriving home we were told they were going to give us $400 out of our $4751 that we paid. Do not go here, you will regret it like we did. Hotels.com also did nothing. We are VIP members. We’ve been with them for years and paid them yet. They were unable to do nothing but give us back $200. Unfortunately, my time with Hotels.com has expired. And I will no longer be booking with them , after all these years never had any problems.com. Could not help us but keep our money. I don’t want to associate with them any longer. Again, beware of this hotel. Anything to eat costed us $50 one-way in a taxi. It was a nightmare. And prepare to handle your own Luggage once you arrive to the hotel

Partner

10/10

Exceptional

30 Jun 2024

Anthony

Beautiful location

Leisure Partner

2/10

Poor

19 Mar 2024

Shea

Food was terrible. We waited until 730pm to be checked in. The music was eh, the jacuzzi was not a jacuzzi but a barely warm pool. I will still with airbnbing and driving to the best local restaurants and nothing was infused with love in this experience. The tv was not smart and had no Netflix or any way to connect. Everything was mediocre at best. I was promised an extra night for the trouble and I still have not received this to make up for it.

Leisure Family

10/10

Exceptional

27 Feb 2024

Ricardo

Celebramos el cumpleaños de mi esposo en el Grand Matlali Hills y fue la mejor decisión. La pasamos muy bien y Abraham hizo que nuestra última noche cerrara con broche de oro. Gracias Abraham! Mi esposo te agradece muchísimo ayudarle a terminar su celebración de una forma tan especial.

Leisure Family

8/10

Excellent

23 Feb 2024

Dennis

the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.

Leisure Friends

2/10

Poor

07 Jan 2024

Wendy

If you decided to book here call ahead to find out what is actually available - this was NOT worth the money the food is only a buffet, no activities, no in room service like refill of sodas. I dont drink but doubt that is even worth the money. I would NEVER stay here again all inclusive is a lie and false advertisement and this hotel should not be advertising this establishment as an l inclusive.. The stove didnt work so couldnt even make something since the limited buffet was VERY limited. Spent more time on the phone and in the office trying to figure oout why things w3e3rent working even asked to go back to my originial room King suite because they didnt even heat up the pool on the terrace that I paid an extra $200 a night for. This whole place was a scam. All inclusive does not mean you sleep and eat buffet. NEVER WILL STAY AGAIN- staff could care less as well so convos went no where

Leisure Partner

2/10

Poor

01 Jan 2024

Rinu

Horrible stay don’t use this hotel. Everything sucks especially smell in the rooms and bathroom. Food was terrible causing food poisoning. Staff was not helpful especially the manager. Over charging for things

Leisure Family

2/10

Poor

19 Apr 2023

Carlos

Tv didn't work , and have to call to clean up my room after second day , no place to seat and have some relax time in pool , No towels on side , realy bad poor service

Leisure Partner

10/10

Exceptional

11 Apr 2023

Amber

The property was well looked after and the staff were incredibly accommodating and friendly. The food and drinks were fantastic. The property felt extremely safe. I would highly recommend this property to groups looking for a relaxing vacation. There was no fighting over pool loungers or long waits for restaurants like I've experienced at other resorts.

A couple of minor drawbacks: poor wifi reception, many of the listed amenities were not available during our stay, no room service available, and having to shuttle between buildings created some delays. There were also no hair dryers in the room so I embraced my either wet or extremely wavy hair for the duration. Overall, I would stay here again with no hesitation.

Leisure Friends

6/10

Pleasant

11 Apr 2023

Karen

Most of the staff are very friendly however the organiza and management are very poor, this place has lots of potential and they can absolutely do better

Leisure Family_with_children

2/10

Poor

11 Apr 2023

Chad

No adults only areas as advertised (under construction)

Extremely limited dining hours and options

No room service available at all.

Dining area when open is likely a long hike away

Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them.

Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night.

We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in.

When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them.

All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place.

Definatly not for english speaking seeking adults only or socializing

Leisure Friends

10/10

Exceptional

27 Mar 2023

Aja

Had a wonderful time on our stay. We were looking for something nice and relaxing and this place offered exactly that! Jorge took very good care of us each day we stayed at the pool and made us feel super welcome.

Partner

10/10

Exceptional

24 Mar 2023

sheena a

We really enjoyed our stay. Our room was suitable with our own kitchenet, and balcony. We had an amazing view of the ocean from our suite. Hands down the staff made our stay! Big shout out to Jorge who was beyond fantastic, Argentinea and Jesus were wonderful as well. All the staff were truly exceptional! Some day we will be back.

Leisure Partner

2/10

Poor

12 Mar 2023

Joe L.

Everything

Leisure Partner

8/10

Excellent

10 Mar 2023

Jeffrey

Property is fine, but it is a long way from central PVR. Also, it’s very hilly, and a little difficult to navigate.

Leisure

10/10

Exceptional

02 Mar 2023

Rosalyn

The property was amazing. The views and a lot of pool areas. Not friendly for seniors and children with the amount of hills and different buildings being so far apart. The food and all inclusive is different make sure you understand the times available to eat. The grounds are a little remote but the area and close proximity to some awesome areas is great.

Leisure Family

8/10

Excellent

17 Feb 2023

Saira

Everything was great but transportation around facilities took an along time had to wait for 30 mins after I was dropped off at the wrong restaurant.

Leisure Family_with_children

2/10

Poor

12 Feb 2023

Adam

Check-in process was terrible, my room was dirty when I arrived, I was told there would be options to eat that there were not, the staff was rude and later told the other guest in my party my tip was only 50 pesos for taking us to the room although he did not carry out bags in.

Leisure Family

10/10

Exceptional

31 Jan 2023

Teresa

The staff was very nice, it was very clean and i had a pleasant stay

Business_and_leisure Family_with_children

8/10

Excellent

12 Jan 2023

DENISE

Magnificent views, polite staff, good food.

Leisure Family

4/10

Poor

24 Dec 2022

Penelope Olga

Overall the property is just okay, I only choose it cause it was a couple hundred less than other all inclusive resorts near by. Walls are paper thin, I was on the fourth floor and could hear people in the pool down on the second floor till late hours of the night. They also just choose random times to stop food services even though they give a little piece of paper with all the times written down, they don’t follow that. I wouldn’t also won’t choose this resort if you don’t speak Spanish, very limited people who speak English at the hotel. The views from my room were great though.

Leisure Self

6/10

Pleasant

28 Nov 2022

Corey

The staff and the views from the resort were great to us.
I did not like the fact that we had lizards hanging out by the pool area

Leisure Family

8/10

Excellent

11 Nov 2022

Sergio Tello

The property is very nice
Friendly staff

Business Self

2/10

Poor

15 Aug 2022

Moshe Shay

This was a shocking experience the staff don’t talk English the rooms are messed up there is construction going all around no room service after 10 pm no restaurants after 10 pm everything looks dirty and broken food is disgusting

Leisure Family_with_children

2/10

Poor

10 Aug 2022

Rommel Corrales

Location far away from the beach, food very poor, have next to my room a people drink late night and make a lot of noise. Called security to control it and no body show up, they did it for two consecutive nights, terrible experience. Bar without TV, pool with lot of people smoking. We never came back there.

Leisure Family

8/10

Excellent

04 Aug 2022

Verified traveler

The workers made this trip worth while!

The people are amazing, and the property is beautiful! A little too far from the shopping and night life of the city.

Partner

10/10

Exceptional

05 Jul 2022

Gerry

This a very beautiful resort, and the staff is extremely warm and friendly. The only down side is not having a beach on their property

Leisure Family

8/10

Excellent

04 Jun 2022

Jeremy

We liked some of the staff. Nestor, Jaime, Ivan, Karem, Omar and All the staff at Delta. The language barrier at the front desk check in was not good for us. They overcharged us in our exchange rate and the medical. I have to own some of that for not pushing back on it though.
All in all a nice peaceful hotel that isn’t at the resort level when we stayed. The room was great but in need of some maintenance.

Leisure Family

10/10

Exceptional

22 May 2022

Rachael Elizabeth

I absolutely LOVED my room! It was a huge two bedroom with a pool on the balcony. The food was great, although due to occupancy only certain restaurants were open while we stayed. The property was beautiful, I felt very safe and I really would love to go back!

Leisure Friends

6/10

Pleasant

12 May 2022

Angel

Stayed in a beautiful all inclusive villa that did not offer room service or alcohol in the room. Kitchen was dirty. 1 fork and no paper towels.
The staff at check in were not friendly or helpful. Not what I’m use to while on vacation, it was almost an inconvenience to ask them for assistance. The food was ok, and only one restaurant was open and available for dinner. The bar closest to our villa was closed. The walk to the open bar was a little far. Maybe golf carts for villas might be nice.

Leisure Family

6/10

Pleasant

26 Apr 2022

Nora A Enriquez

The service is very good, the location and the fact of having a beach club was a highlight.
I didn’t like that the administration charged us for a stained bedsheet due to a skin cut the first day but only told us when we left after 6 days. Lobby coordination did mistakes a couple of days in our dinner reservations. The “free” wifi doesn’t really work so you need to pay per device in a 5 star hotel?
A really bad thing is that if you are in a guest room that has room to room connection, you can hear a lot the other room. They were nice enough to keep the other room empty during our stay.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2022

Jennifer

This is our second time at Matlali and it definitely will not be our last! From the amazing staff, fantastic service, and beautiful hotel, we were very happy to return. Thank you Naomi for your attention to detail that made our stay very memorable. You truly love your job and it shows in the service you presented to us. Muchas Gracias and we see you again soon.

Leisure Partner

4/10

Poor

17 Apr 2022

GILBERTO

Ya no es lo que era hace 5 años, muy decepcionante el servicio, el staff, la comida.

Algunos meseros hacen posible que todo sea ameno pero no.

Leisure Family

2/10

Poor

21 Mar 2022

Cameron

I paid $6000.00 for one week in Mexico for this joint. Would never go back as price is definitely not worth it.

My girlfriend slipped in room because of a very leaking AC, she suffered hip, arm and wrist injuries. Staff shrugged their shoulders.

Front desk, well, I have get better treatment at McDonald’s. Property is one big hill so bring your hiking boots! They do have golf cart transportation but left me stranded 4 times.

They actually cool your pool if you have a terrace pool to a point it’s unusable, then phone to ask about heat and they charge you an extra $100 American per night!!!!

Food!! Omg! Atrocious!!! The last nights we actually went to the local gas station to buy mr. Noodles as we knew we wouldn’t get sick from that. Also knew it would have more taste.

All in all, your a sucker if you go here!

PS: they said mini bar in room, we got 2 beers and that is it!!!!

Leisure Partner

6/10

Pleasant

17 Mar 2022

Eva

Nice property,
I didn’t like that they do not have transportation anywhere, but to the beach. It is 1hr and 15 min far from Vallarta.
They could do better at that. Also was unnecessary charged for the beach towel card $50 dollars. I never used the beach towels since I took my own. The towels offered are the beach where old and not very clean, so was glad took my own, so returned my cards and at check out said they didn’t have them and was abused with that extra charge. I am not planning on ever going back there for that reason and the transportation problem.

Leisure Family

8/10

Excellent

15 Mar 2022

Patrick

great place to stay

Leisure Partner

6/10

Pleasant

08 Mar 2022

Brittney

Not what I expected. Nothing near by. Food options are EXTREMELY limited. Food hours are limited and drinks are very limited . I feel like I booked a trip to walk around a large resort to not have food I like and nothing to experience around me. When I was going to check out is when the front desk asked me if I needed help planning any adventures. Very disappointed .

Leisure Partner

8/10

Excellent

07 Mar 2022

Estella L

Beautiful property we stayed there 4 years ago and it was amazing. The only difference this time was that there wasn't a large selection of choices of food to pick from.

Leisure Partner

10/10

Exceptional

18 Feb 2022

Tim W

The views were spectacular and the service excellent.

Leisure Self

10/10

Exceptional

05 Feb 2022

Shane Lenard

Grand Matlali is an absolutely beautiful resort! The staff were incredible and made our stay even better than advertised. The restaurant was very good, specializing in a different dinner theme each evening. I highly recommend this resort.

Leisure Family

8/10

Excellent

25 Jan 2022

Shannon

This is a beautiful property and the staff is amazing. Just do not expect if you are all inclusive to have a bar in your room or beers, pops and water brought to you even if you ask. Also the food is mediocre at best. No buffet just 3 options for dinners but the views are amazing. The beach bar and food is the best by far. Definitely get a villa with the private pool you will not hate it at all.

Leisure Friends

2/10

Poor

11 Jan 2022

Isidro

I am sick and tired , every time That I made a reservation through Expedia and every time I go and check in, People at the hotel make me feel like a second class citizen saying that I get the lowest or cheapest reservation so they put me in the worst rooms they put me on the first floor with a terrible view the facility it’s under construction so my view was just nothing but construction

Business_and_leisure Family

10/10

Exceptional

10 Jan 2022

Mojluf marc

beautiful property and unique on the jungle

Family

2/10

Poor

04 Jan 2022

Jaime

Expedia I have a few choice responses for you. I strongly recommend validating on how properties are advertised through your application. Throughout
all of my stays this is by far the worst. I had gone to the front desk every day of my trip and sometimes multiple times on the same day to resolve countless issue with my rooms.

Leisure Family

8/10

Excellent

03 Jan 2022

Massiel

Resort it self is beautiful, but i believe they can inproved there buffet, it is limited of choices. If you are looking to be secluded from the crowds this is the place. Its about a 30 mins drive to the malecon of Puerto Vallarta.

Leisure Family_with_children

2/10

Poor

02 Jan 2022

sonia

The food was only buffet and no room service. The area I stayed in was still under construction and there was nothing mentioned when I booked.

Leisure Self

6/10

Pleasant

01 Jan 2022

Celia

It was located far from the beach. The food was same everyday

Leisure Family

2/10

Poor

01 Jan 2022

Hank Philip

This property was clearly NOT vetted by Expedia. We arrived @ 3:30 and waited until 5:30 to be checked in. The Management insisted we attend a \"breakfast condo\" presentation and make a morning b'fast. Room was TINY and NOISY-we could literally hear every syllable said by our neighbors in the adjoining room. The bed in the room was missing a sheet and the \"lounge\" couch was dirty. The pools (2 adjoining) were both loaded with kids as was the jacuzzi that had a non operating heater. There was no bottled water available in the room and we repeatedly asked for water-I finally retrieved a small bottle from the front desk. We made a few phone calls and booked the rest of the vacation at the Marriot Marina Hotel. On the positive, the staff were nice and tried to accommodate, the problem was the management in my opinion. Also, the facility is located on a steep hill, there are pathways and stairs between the rooms, pool, restaurants and lobby. They provide a golf cart / driver to facilitate this, but you will wait. We walked everywhere, which was not an issue for us, but may be for others. Again, we were scheduled for 5 nights and left after one sleepless and noisy night. I would NOT recommend this \"resort\".

Leisure Partner

10/10

Exceptional

24 Dec 2021

Fernando Felix

everything

Leisure Family

10/10

Exceptional

16 Dec 2021

victor

Nice place and nice service

Family

4/10

Poor

13 Dec 2021

Courtney

I got the master suite with the pool on the deck. The entire suite was dirty, including the pool on the deck. The dining room table had not been cleaned in some time, several guests ago. The bathroom sink had dirt and grime set into the corners and cracks. The pool had dirt and grime build-up and several dead bugs floating in it. The communal pool wasn’t much better unfortunately. The food was terrible, not seasoned, mismatched foods together that do not compliment one another. The only food the resort prepares right is the bacon burger they serve at the beach club. The alcoholic drinks on the resort does not appear to have alcohol in them, at the beach club they were okay. The AC in my room did not work. It worked very briefly the first day before dying. I asked them to fix it, it worked very briefly the second day before dying and didn’t work again for the remainder of my 5-day trip. On the 2nd morning the cleaning lady attempted to come in and clean at 7am. I asked her to come back later and she came back at 8:58 am. It is Inappropriate to disturb guests that early that are on vacation. Other than that the staff was very polite. The gentleman at the beach club were my favorites, very attentive and even remembered my drink order after my first visit. The property is beautiful, the room beautiful although dirty. It is also far from the city (Puerto Vallarta). It is about an hours drive and the resort offers no activities or entertainment for the guests.

Leisure Self

4/10

Poor

30 Nov 2021

Celia

Friendly staff, delicious food and drink but both my husband and I have bad legs and sometimes the ride to get from our room to food didn’t come so we would walk and it was not an easy walk due to all the hills. So if you like hiking this is a perfect place but having physical limitations made that part of the trip a bummer. Very pretty scenery also.

Leisure Partner

4/10

Poor

30 Aug 2021

Hermila

Isn’t at the beach

Leisure Family

2/10

Poor

04 Aug 2021

Verified traveler

Very unsafe some people came over and knocked on the door on the middle of the night on our
first night..,
we didn’t open the door, but I asked her what you want? She said here mis “amigos “ want to invite you girls to hang out … We got terrified because we didn’t share our room number to anybody don’t even talked to any body it was very strange that they knew there was girls in that room and how did they knew?? Oh btw the phone was out of service.
Very strenge . We left the next day .

Leisure Family

6/10

Pleasant

25 May 2021

Verified traveler

The room was nice and spacious. There was no entertainment. The food was horrible. Water in the shower was cold.

Leisure Family_with_children

4/10

Poor

06 May 2021

Verified traveler

I rebted a room with a private pool. I asked if pool czn be heated they said yes, for extra fee. Really?! I paid for the room

Leisure Family

6/10

Pleasant

04 May 2021

Verified traveler

The hotel is under construction which was very inconvenient, also our room was far away from the pool and restaurant we had to call reception to send a driver to take us anywhere because it was not at walking distance.

Leisure Family

4/10

Poor

02 Apr 2021

Verified traveler

El mantenimiento de las habitaciones es deficiente, la habitación que se reservo con alberca propia estaba en muy malas condiciones con azulejos sueltos y mármol roto nos cambiaron de habitación y la otra habitación estaba en condiciones parecidas, la cortinas presentaban agujeros por desgaste con el sol y la limpieza de la cocina y baños era bastante deficiente, de las 4 zonas de albercas que ofrecen para su uso solo dos estaban habilitadas y una sin servicio de toallas y bebidas (se encuentra en construcción) mucho ruido de la construcción desde temprano hasta gran parte de la tarde, el club de playa dista mucho de tener la misma calidad y nivel que ofrece el hotel (hay que tomar un transporte que toma de 15 a 20 min para llegar a la playa ) playa pública poco cuidada en su mantenimiento, camastros dañados y sucios, basura y vidrios en la arena y muchos vendedores que no dejan descansar, la comida es buffet y ofrecen restaurantes de especialidades pero solo abren los fines de semana dependiendo de la cantidad de huéspedes, los alimentos son de calidad regular ya que los ingredientes son de baja calidad poco cuidado el sabor o cocción, el staff escucha pero tarda mucho en atender y se observa poca comunicación entre ellos para resolver las situaciones de los huéspedes (durante 3 días pedí hablar con el gerente y nunca estuvo disponible, o lo negaba el staff o no sabían donde estaba) en resumen el costo no refleja el beneficio en servicio o nivel que muestran en las fotos

Leisure Partner

6/10

Pleasant

02 Apr 2021

Verified traveler

It was an okay stay. The property has construction going on, and there’s a lot of noise, and it would have being nice if they had that his their website to at least let the guest know in advance. A lot of the amenities are no longer open as seems to be part of the hotel has been sold to someone else. Food was normal, buffet style and looks like the breakfast menu doesn’t change had the same thing in the 3 days I was there. ( I don’t know if this was due to COVID situation).

Friends_and_family Family

2/10

Poor

29 Mar 2021

Verified traveler

The reservations manager is terrible. She refused to speak with customers. The hotel took me to an occupied room first, then a room that was wrong yet again. I paid for a premium suite with pool on the balcony. Lobby said our apologies well get you the right room ... it’s now 430 pm and they have no estimated time of when the room proper room will be available. I had checked in at 3 pm .. I decided to cancel and re book with a hotel that was actually nice and would give me what I paid for not 3 hours later - after a long day of traveling. The front desk manager made me fill out a formal complaint - and said there would be no problem with cancellation.I left at 6pm finally. Come the next day the reservation manager decided they will keep the money for an entire day of my stay because they “offered me a room just didn’t know when I would get if” abs I should have waited. She refused to speak with me on the phone when I was in the lobby , refused to come down to the lobby and any customer service manager would do.... she has zero respect, zero manager skills and she should be fired and get a new job that doesn’t involve speaking with customers she refused to give me her upper manager contact info .. to both myself and Expedia! It’s obscene! Her name is Cermay/ Sendai/ Cermai.. don’t know how to spell it. This entire hotel was not at all what the pictures look like ,,; let me tell you. Run!

Leisure Friends

6/10

Pleasant

24 Jan 2021

Verified traveler

Great service! However the best pools, the ones they advertise the most were closed and all adult jacuzzis were too. Which was very disappointing because this was a couples trip. All of their restaurants were closed except one, which was also very inconvenient.

Leisure Partner

8/10

Excellent

31 Dec 2020

Verified traveler

The resort was beautiful, staff were accommodating. The downside is having to take a shuttle to the different restaurants and pools.

Leisure Family_with_children

8/10

Excellent

30 Nov 2020

Verified traveler

The hotel check-in staff were more interested in trying to sale time shares than anything else. There were times when no one answered the phone to have transportation to the lobby. The pool snack bar staff were the best staff on the place! Leo, Luis and Ruben were great!

Partner

10/10

Exceptional

07 Oct 2020

Raisanseedjang

The hospitality was amazing ... the workers were really nice and professional. Food was good, drinks good, overall excellent. Definitely this is my go to spot!

Gracias por todo ❤️

Leisure Family

6/10

Pleasant

30 Aug 2020

Ashley

I loved the relaxing vibe and the views were gorgeous.The staff was very kind and the room was beautiful. Unfortunately we had no hot water the few days we stayed there. At breakfast when we ate there were a bunch of ants crawling all over
One section of the food which ruins the appetite. Also the transportation at times would take up to 30 minutes and I realize that’s not the drivers faults and they’re busy but maybe adding a couple more busses in the future might help? Or more golf carts? We ended up switching hotels unfortunately but thank you to the staff who was so kind during our stay!

Leisure Partner

10/10

Exceptional

28 Aug 2020

Theresa R

naz place

Villas are great , sraff are friendly

Friends_and_family Friends

6/10

Pleasant

26 Aug 2020

Eddie

Nice and quiet tucked away from the city over the hills.

Friends_and_family Family

6/10

Pleasant

30 Jun 2020

Marcos

They need to work on the service

Business

6/10

Pleasant

29 Jun 2020

Irma

The place is nice, they forget to add us at list for dinner next day and we have to wait until they have available because it is by reservation also please do not lie to customers about a breakfast for 90 minutes with someone that will explain better about packaged for next vacaciones tell the thru you use our time and money than we already pay trying to sell us a contract for according to your agents membership but is not working like that and when you tell them it is time to go they get mad because you're not buying the house even when you put clear at the beginning that you want only informacion besides that they make spent 3 hrs some people 5hrs

Friends_and_family Family