Name: Krystal Grand Nuevo Vallarta
Address: Blvd. Costero 800 Sur. Frac. Flamingos, Nuevo Vall, 11, Nuevo Vallarta, 63732, MX

Krystal Grand Nuevo Vallarta

Puerto Vallarta · Mexico

Blvd. Costero 800 Sur. Frac. Flamingos, Nuevo Vall, 11View location

100 reviews shown

8/10

Excellent

15 Jul 2026

Rodrigo

Good overall experience, but specialty dining reservations need major improvement

Overall, we had a good experience. Our room in the newest building was spacious, with a great view of the pool and partial ocean. However, the A/C made a loud noise during its first 20 seconds, which woke up my family at night.

The buffet food was decent but average, though the weekend morning menudo and birria were surprisingly good for an all-inclusive in Nuevo Vallarta. Specialty restaurants were acceptable but not much better than the buffet.

The biggest issues were the reservation system and the concierge staff. To book specialty dining, you must scan a QR code and create an account, but it only allows booking 2 days out. The platform never worked for our group of three couples (aged 35-40, all tech-savvy). We had to visit the concierge daily, where we faced bad attitudes and reluctance. It felt like they made it difficult on purpose to discourage us from using these restaurants.

Fortunately, this does not reflect the rest of the staff. Waiters, bartenders, and housekeeping were incredibly friendly. Special thanks to Miguel Martínez at the buffet for his outstanding service. It is a shame that the concierge desk, which should excel in hospitality, lacked it the most.

Family_with_children

2/10

Poor

14 Jul 2026

Elizabeth

Kid friendly arcade was close alll the time not able to make reservations

Family_with_children

2/10

Poor

13 Jul 2026

Joshua

Bad service and no water dispenser available near pool

Friends

4/10

Poor

11 Jul 2026

Rajneesh

No air conditioning in restaurants at 37 celcuis in all the meals.

Family_with_children

8/10

Excellent

10 Jul 2026

Nichola

A little bit dated in places, but a fantastic spot with the adults only infinity pool overlooking the ocean and beach. Lovely view from our room. The larger family pool has lots of shelved areas - perfect for kids of all ages. Lots of choice at the buffet, nice restaurants (Grill and Oriental) but menu stayed the same, snack bars and coffee shop open all day, safe beach with lots of people enjoying the sand and the waves. Super friendly and helpful staff. Would stay again.

Partner

10/10

Exceptional

06 Jul 2026

Daniel James

Great trip with are youngest daughter and her friend, they had a blast and we did as well.

Family_with_children

8/10

Excellent

05 Jul 2026

Cesar

Staff was wonderful, we had beach view it was awesome!

Family

6/10

Pleasant

04 Jul 2026

Javier

Las instalaciones en cuanto habitación les falta limpieza mi habitacion el bańo lo recibi sucio las camas solo con sabanas los dispensadores de jabon no funcionaban y la puerta de entrada no funcionaba tuvieron que repararla

Family_with_children

10/10

Exceptional

24 Jun 2026

Amanda

Love it!

Partner

10/10

Exceptional

23 Jun 2026

MARIO

We were treated extremely well from the beginning to the end.

Family_with_children

6/10

Pleasant

22 Jun 2026

Oscar

Food overall was good. Location away from everything. Rooms need upgrade and remodel. Overall you get what you pay for.

Family

10/10

Exceptional

22 Jun 2026

Jannette

Beach and pool were great. Staff was very friendly.

Family_with_children

6/10

Pleasant

21 Jun 2026

Denisse Trejo

Liked that it was very clean, didn’t like the food and pool was very hot like a jacuzzi. Internet reception was horrible.

Family_with_children

6/10

Pleasant

20 Jun 2026

Patricia

The food was not the best. To get from the lobby area to the pool and rooms, would be very hard for someone with limited mobility or has difficulty with stairs.
Adult pool was great, infinity pool and great view of the ocean. Once the pool bars closed for the day there was no where to get drinks or activities to do.

Partner

2/10

Poor

17 Jun 2026

Cameron

Horrible customer service; when asked for help or services employees would roll their eyes or reply with a bad attitude. Also employee expected tips for everything even during bad service. AC was not working properly we had to moved 3 times; They put us in a room knowing that the AC was not working properly; it was making loud sounds, at 3 am the AC was releasing burnt rubber fumes. Called the front desk to tell them our situation and they said, “it’s probably nail polish”. They sent a machanic to check on the AC and he informed us the belt was catching on fire. With 3 sleeping children in the room inhaling the fumes we had to wait outside in the humidity. Luckily my in-laws offer to take the kiddos in their room while the issue was solved. The manager during the night shift (Luis) and receptionist (Ruben) were very rude and unprofessional when handling the situation. Neither acknowledge us while we waited to speak to them in the lobby, Until we approached them. When they finally found a room available they had us move our own luggage’s never did they send us help nor did they offer to help. 4 of our days and nights were ruined because of the constant problems we experienced during our stay. Also an employee broke one of our luggage during arrival. The next day the morning shift try to compensate us with a couples massage sessions that was done half way. So disappointed we went for a family getaway and ended up with headaches.

Family_with_children

8/10

Excellent

16 Jun 2026

Jorge

Nice place, but I would not go back. The food was not very good and not worth going all inclusive. There are no other food options within walking distance so if you want to go a restaurant just know you’ll need to uber or taxi to and from.. Also, there were a few things wrong with our room. The phone didn’t work which was a bit inconvenient. The TV didn’t work, the shower had issues, and on the last day there was no water coming out of the sink, though that was brief, it was still a bit inconvenient. Also, our room key had technical issues twice and having to go down from the ninth floor each time something happened made are our stay unpleasant.

Partner

4/10

Poor

14 Jun 2026

Jacqueline Loya

The hotel had beautiful views but the rooms weren’t maintained, the whole week that we stayed the room phone didn’t work, the lights never turned off so we had to sleep with them on, and no covers on your bed just a fitted sheet. We told the front desk and nothing was done about it the whole week. They just said they would send maintenance.

Family_with_children

2/10

Poor

10 Jun 2026

Ryan

Upon arrival the room dirty, 2 dead cockroaches. Couch with a dirty spot with pubic hair, ceiling fan very noisy, empty refrigerator. Manager Brenda offered to give us a ride back to the airport free of charge for all the inconveniences. But on the day we left we told manager Brenda to get us the ride and she said “what are you talking about “? She said she never said anything. NOT RECOMMEND THIS PLACE. NOT COMING BACK.THANK YOU BRENDA. They never fixed anything.

Family_with_children

4/10

Poor

07 Jun 2026

Javier

Food was good. Cleaning crew rush to clean room therefore they don't clean well. We saw a roach in the closet. I also think the really need to implement the rule of no food in the pool. Family pool is durty.

Family_with_children

6/10

Pleasant

07 Jun 2026

Kody

The property was great and the food was good, but the alcohol they serve is very watered down. You will not get even a buzz whatsoever after many drinks, which was a huge disappointment when you pay for an all inclusive. Most of the staff were friendly and helpful once you tip them.

Partner

2/10

Poor

04 Jun 2026

Juan Carlos

Not worth the money spent

Family_with_children

2/10

Poor

04 Jun 2026

Christopher J

Arrival to the hotel was really frightening, disastrous and crowded check-in process , then went into a room with mold, filthy dirty, no Mobile service and awful polyester sheets, Internet not working, then I waited for 3 1/2 hours while the room changed to another room which fortunately guest experience front desk manager was fantastic in her ability to sort. Lovely person and service.. She only could work up to the limits of the property she was given, but what was really disappointing as when I asked to hav reimbursed for the price of the room which I paid for, on top it wasn’t even available four hours post 36 hour flight was that the duty manager didn’t even wanna shake my hand, he just walked away. The buffet food at beach was un presentable, sorry I’ve been in the hospitality business at leadership and staying in hotels for a long time and never seen this type of act on behalf of anyone that’s facing the public and I hope he is reprimanded severely by his management.

The Service staff, waiters, room service all the attendants are fantastic they deserve enormous accolades for their fantastic training and lovely front facing act with their guests.. They do deserve proper leadership.. I was also told that I would be visited or have a phone call from the general manager, which I never got. I don’t ever comment on Expedia..This is amongst the worst three day experience I’ve had in any hotel I’ve ever stayed in my life and for price, I would’ve expected much more

Business

8/10

Excellent

29 May 2026

Samantha

It Was good in general! Even when they are painting and everything it looks old in some rooms... it's difficult to mate reservatons in the restaurante, maybe a rooter could help ehit wi-fii too.

Friends_and_family Family

2/10

Poor

26 May 2026

MICHELE

I have never written a review before, but for this experience, I had to. I'm a single mother traveling with twin 14 year old boys. I wanted an all inclusive stay so that I could relax and never have to worry about feeding my boys-- there would always be food and I would never have to worry about spending because everything was already paid for. This trip cost me 5k for only 4 nights. When we arrived, starving, after traveling all day with delays, etc., we were told all the restaurants were booked. You had to go on the website each day to book for the following night-- book at 6pm for the following night at 6pm. If that was completely booked (which it was EVERY NIGHT OF OUR STAY), then you try again at 7pm, etc. Each time, BOOKED. I could not believe it. I just did not want to worry about food and so now we had to take cabs to restaurants to eat! So all that extra work and extra money for us to eat on vacation after having paid for an all inclusive stay. Also, our bathroom flooded and I asked a maid at the front desk, along with the man behind the desk, to please make sure our bathroom was mopped. They said they would handle it. They didn't. The maid seemed happy to do it but then it didn't happen. It was crazy! There was nothing relaxing about the stay. As a single mom, having spent 5k to work harder than at home and to spend above and beyond what I expected, the trip was a major fail. The pool was pretty, the beach was nice, but the ability to eat was not as advertised.

Family_with_children

10/10

Exceptional

25 May 2026

Bogdan

Wonderful place for family vacation. Enjoyed the pool, the beach and the food. Staff was very nice and helpful.

Family_with_children

8/10

Excellent

25 May 2026

Hernan

Todo bien...el costo beneficio.... lo único en mi habitación el aire acondicionado fallo y el abanico de techo también... el check in y check out un poco desorganizado junto con la entrega y recepción de coches... posiblemente por tantas gente que había cuando llegue yo.... pero en general del 1 al 10... 8.5

Partner

6/10

Pleasant

20 May 2026

Tristan

Upon arriving in my hotel room, it was clearly dirty with cup stains everywhere. Shower glass was covered in mildew. No safe or chairs on our patio- clearly they were not ready for us, and that was after us unfortunately showing up late due to a flight cancellation. The staff were friendly and helpful. Pack your own lotion, shampoo, conditioner, etc. it was bad. The elevators were horrible - hopefully you’re on a lower floor because you can wait for up to 10 minutes for an elevator to arrive. Food is mediocre at best - some restaurants are only open on certain days and you may not be able to book at certain restaurants because it was a “change over week” leaving 1 restaurant or a buffet as your only option. The pool wait staff didn’t serve you nearly often enough (maybe once or twice a day) even when you tip them well. Around the pool there were dirty cups and plates everywhere, the wait staff did not clean those often enough. And we were there during their slow time (May) so I can’t imagine that it would’ve been better when it’s busy. It was overall a get what you paid for, wouldn’t stay for longer than a week max.
Great staff:
Alan - Buffet Dinner
Gustavo - Grill waiter
Marco - concierge
Eder - lobby bartender

Friends

8/10

Excellent

18 May 2026

Quynh

Clean rooms, mostly locals/non-foreigners but that may be due to the timing of our visit. I only stayed for three days but the Italian night food was Not It but it is what it is for all-inclusive. However, their mexican cuisine and breakfast is top-notch, no complaints. All you can eat and drink and it's pretty easy and quick to get a drink at any time. Quiet in the morning, starts to pick up at around noon but pools (many) are available till around 10PM, and there is a rooftop lounge/pool area if you still want to party. Staff can communicate well enough in English for whatever you may possibly need. Room upon arrival was clean though you can see some random wear-and-tear in odd places like the mirror or the not-working TVs.

Partner

10/10

Exceptional

14 May 2026

Jason

A beautiful resort that is clean. Right on the ocean with a beautiful beach and an infinity pool that overlooks the ocean....stunning views. The staff were very friendly and helpful and they tolerated my butchery of the Spanish language.
The only thing that we could think of to be improved was the bed was very firm. Too firm for our liking but that is a personal thing. We enjoyed the swim-up room and loved having our own almost private pool.
We absolutely recommend staying here or, at the very least, considering it for your own vacation.

Family_with_children

10/10

Exceptional

12 May 2026

Chelsea

This was a fantastic resort for a family! The pool was beautiful, the staff was very accommodating, and the restaurants were great.

We booked an ocean view room, and it did not disappoint, we actually ran into some issues with our AC and the maintenance staff responded quickly and when it couldn't be fixed they gave us a new room with no hesitation.

We celebrated Mother's Day and my husband's birthday, and the entire staff was welcoming and treated us well.

If you're looking for a great beach side resort, I'd recommend!

Family_with_children

10/10

Exceptional

10 May 2026

Carlo

Our family had a wonderful time in this resort. Staff were very kind, respectful and accommodating. Beautiful and clean place. The food from all the different restaurants were delicious. Over all would recommend this place to family and friends.

Family_with_children

10/10

Exceptional

09 May 2026

Bertha Alicia

Magnifico

Friends

8/10

Excellent

08 May 2026

GENEVIEVE Arielle

Great food, friendly staff and clean rooms.

Friends

6/10

Pleasant

08 May 2026

Abraham

The staff specially the waiters and waitresses are very friendly and great pros.
The resort itself is just okay with some improvements needed. In general they need better cleaning specially in restrooms near the pools. There were people smoking in pools and staff don’t notice or say anything unless someone complains. The concept for the family pool is terrible because they have lounger chairs inside the water and kids and adults eat their snacks and drink while they are in the water. They also have a narrow walk way for people to walk to the other half of the resort and it’s just too narrow. The whole hotels at more than 50% capacity already feels very crowded. They also disable elevators when their occupancy is lower so it’s frustrating just having one elevator.
I will not stay here again. For almost the same money or a little more you can stay next door at Flamingo’s which is day and night difference.
The management need to make some changes and improvements and perhaps they will have more occupancy. They definitely need to widen the narrow walk way to the adult pool and stop disabling elevators and do a better job at hygiene and cleaning around the pools.

Family

10/10

Exceptional

05 May 2026

Alexis

Clean room. Staff very friendly, and food was amazing

4/10

Poor

03 May 2026

Myles

Some things were excellent. There were plenty of lounge chairs, umbrellas & trees. The resort had great beach & looked beautiful. Rooms were well appointed & clean. The children's pool was very large, lots of young kids + became very crowded, noisy + quite wild, by mid afternoon the space was messy with garbage, toys + not easy to walk through, with only a narrow sidewalk to get through the resort + was very slippery. We saw several adults fall. We have 2 older teens,16, who were treated poorly. We are a family of 7 adults including our teens, but they were consistently told to leave the adult-only pool, despite being very quiet & polite and easily fit in. The only other pool option was the children's, which really was not comfortable or reasonable for our family. It was odd how this rule was enforced, when the common sense approach would have been to keep the adult pool calm, with no toys and no children. Hotel staff were not accommodating & were rude. And by the way, minors despite alternate color wristbands had no issues with obtaining alcohol anywhere on site, so that did not appear to be the issue with liquor licence etc. Not sure why the pool was such an issue for them. It was a very beautiful pool. We did see some issues with guests being over-served. Food was ok, Good variety. Resort was a bit run down overall, buffet pretty crowded some days. The a la carte options were decent glad we got into them.No place to sit in evenings even tho lounge/bar open late, no tables.

Family

2/10

Poor

02 May 2026

Ryah

We got sick from this resort

Family_with_children

6/10

Pleasant

01 May 2026

laura

Its a pricey property and we could never get a reservation for any of the dining facilities only the buffet, which was lovely but would have been nice to try the others for the price of our stay

Partner

6/10

Pleasant

28 Apr 2026

EMILY

We stayed at this resort last year and booked through Expedia and loved it but this year unfortunately didn’t have the same experience. Previously we checked in at the Expedia exclusive check in and were told we get a free upgrade. We booked with another couple this time (for our anniversary) they were told they got an upgrade and we didn’t. Our room was old had no wifi and the toilet didn’t work. Eventually at around 8pm we got into another room that was much better and the also gave us some champagne as an apology which was nice . getting a seat by the pool was impossible everything taken by 6 am!!! It was also super
Loud in the rooms from 8:30 am to 1am the music doesn’t stop this wasn’t our experience last time. We were also given 3 free reservations with Expedia last time and that was not allowed this time so we didjt get to eat at any of the restaurants as the only availability they had was 9pm. Over all disappointing but the staff are very friendly and helpful

10/10

Exceptional

28 Apr 2026

Antonio

8/10

Excellent

27 Apr 2026

Kimberly

Staff was amazing

Friends

10/10

Exceptional

27 Apr 2026

James

Everything was pretty good, lotta birds hanging around tho but overall very good

Family_with_children

4/10

Poor

26 Apr 2026

Kristin

This hotel had a rating on Expedia of 4.8. This hotel did not deserve anywhere over a 2.8. Everything on the resort was old and not refreshed our air conditioner didn't work. Our air conditioner could not get down over 77°. Our refrigerator. The first night was broken and we could not get a refrigerator stocked with sodas and waters. The shower was only able to get to lukewarm plus all of the fixtures in the shower were rusted. We had our best meals in the buffet. At all of the other restaurants, the food was cold. Thank goodness for the infinity edge pool or whole trip would've been ruined.

Friends

4/10

Poor

26 Apr 2026

Rigo Amarillas

You have one option for food and it’s the buffet. Restaurants are always booked .

8/10

Excellent

26 Apr 2026

Maria

The rooms are outdated and need a thorough cleaning a deep cleaning
My sliding door handle was very dirty I had to clean it myself

Family_with_children

8/10

Excellent

26 Apr 2026

Angad

Great property , Clean rooms . Good food and great options and restaurants to choose from. Only thing I would say to work on Internet connectivity which was not up to the mark specially with TV , and the crows at the buffet o outdoor dining area :)

Family_with_children

6/10

Pleasant

25 Apr 2026

Stephen

No pool side seating wasn’t good. The breakfast was good though.

8/10

Excellent

25 Apr 2026

Shannon

The pool was great and nice size rooms on ocean front. The beds are horrible. If you like sleeping on a very hard firm bed then you will love it. I couldn’t get comfortable the whole time I was there. I would recommend new mattresses.

Friends

10/10

Exceptional

24 Apr 2026

Milada

Great location by the beach, plenty of food and great selection.
Staff very friendly.

Family_with_children

10/10

Exceptional

24 Apr 2026

Felix-Denis

We were there for a week with our two kids, it was an incredible stay. Food was good, rooms were cleaned minimum once a day, pool and beach excellent!

Family_with_children

8/10

Excellent

23 Apr 2026

MADHUBANTI

We loved our stay. What could be better are the food options. The buffet can do much better and so are the restaurants.

Family_with_children

8/10

Excellent

23 Apr 2026

Michael

The property was nice, restaurants were good, but it is pretty impossible to get seats at the pool! Everyone gets up early to put their towels on the chairs so by 7 every morning they were all gone. Staff needs to do something about this or provide more sun umbrellas.

Family

10/10

Exceptional

21 Apr 2026

William

Staff was excellent, poolside seating was comfortable, overall a great experience minus a leaking roof.

6/10

Pleasant

20 Apr 2026

Jacqueline

Food was basic bland , would have to wait a long time for elevators , room furniture old
Would not go back

Family_with_children

10/10

Exceptional

20 Apr 2026

Lehi

nice staff, always helpful!

thanks, of course we’ll coming back!

Partner

10/10

Exceptional

20 Apr 2026

Sydne

This was our first trip to mexico, plus our anniversary. We were excited so I emailed ahead to let them know of our plan to celebrate.

From the second we entered we were greeted with smiles and hospitality like no other, Valeria was our concierge who checked us in, she was bright and cheerful. She told us that they knew of our plans and had given us an amazing upgrade overlooking the entire resort. With the help of Marco ( who is very helpful indeed ) check- in was a breeze.

We were in the pool in no time and Luis at the adults only bar gave us our drinks and welcomed us to our vacation. He and the other bartenders down there are A1 awesome.

Each and every staff member was truly fantastic, I would name them all but then I’ll run out of room on this review.

Clean, great amenities too notch food, plus insightful and useful tips from everyone who works there. You can’t ask for a better time.

We even got a free bottle of champagne and chocolate covered strawberries when returned our first evening to the room.

This is a resort I will be coming back to, I’d live there if I could! … I will in my dreams.

Thanks to Krystal Grand Nuevo and I can’t wait until we meet again

Partner

10/10

Exceptional

20 Apr 2026

Ernesto Jr

Amazing

10/10

Exceptional

19 Apr 2026

Samantha

Food was amazing! An awesome little resort, perfect for our family trip.

Family_with_children

8/10

Excellent

16 Apr 2026

Michael Charles St. John

Very good

Family_with_children

4/10

Poor

14 Apr 2026

Yelena

The resort has a very frustrating and poorly designed restaurant reservation system. You can only book dinners 2 days in advance, which means for the first two days of your stay, you don’t have access to the restaurants at all—only the buffet.

Even worse, it’s nearly impossible to secure reservations when they do open. Guests are constantly competing for limited spots, and the system becomes stressful instead of convenient. The staff seemed aware of the issue but were unable to help, as everything had to be done through an app that was unreliable and difficult to use.

This turned what should have been a relaxing vacation into a stressful experience.

We stayed at Krystal Grand in Cabo about 7 months ago and had a wonderful, relaxing time. That positive experience is exactly why we chose to book Krystal Grand in Puerto Vallarta. Unfortunately, this stay was completely different.

After this experience, we would not choose to stay at Krystal Grand again

Friends

10/10

Exceptional

13 Apr 2026

Donna

the rooms were beautiful, and clean, the pools were big and beautiful, the staff was friendly especially the waiters, my only complaint was that it was impossible to get a reservation for the specialty restaurants. The food at the buffet and the snackbars was very good but it would have been nice to go to the steakhouse or italian restaurant a change

Family_with_children

8/10

Excellent

13 Apr 2026

Sonja Marie

Visited last week of March 2026 - property was clean but could use some love - our faucet was broken and on the last day the shower leaked into the bedroom. The food was mediocre - breakfast was good but the rest wasn’t good. We were there for 5 nights and could only get reservations at the restaurants twice - despite trying to get on the app early. But even the restaurants food was no where near what we had experienced prior years at restaurants around the area. Best not to go all inclusive!

10/10

Exceptional

13 Apr 2026

Salar Gh

Everything was perfect!

8/10

Excellent

12 Apr 2026

Megan Paige

Great resort.
- Kids club was wonderful - good amount of activities, both indoor and outdoor time. As well as an 8:00 nightly movie that the kids always wanted to go to.
- 12-6 snack shaks were the go to for lunch. Kids loved hot dogs and hamburgers, adults couldn’t get enough of the fish tacos!
- a bummer was that the ‘kid friendly’ pool was away from the ocean. The adult pool is the one that overlooks the ocean.
- a few more umbrellas at the kid friendly pool would make it 100%
- loved visiting the turtles on the resort!

Family_with_children

6/10

Pleasant

12 Apr 2026

George Chavarria

The rooms and the hotel facilities need major renovations, cleanliness was not a priority. Staff did their best with what their resources. Beach was nice and landscaped very nice. Buffet was good for breakfast but dinner was ok. Sit down dinners are limited to two restaurants and food was excellent.

Family_with_children

10/10

Exceptional

11 Apr 2026

Gladys

Private pool was the best

10/10

Exceptional

10 Apr 2026

Wahnese

Great

2/10

Poor

10 Apr 2026

Samuel

No wifi in room, hotel says it’s not guaranteed and ac wasn’t working either. Staff not cheerful as I’ve found are other hotels and even Krystal’s. And booking for the restaurants was aweful and didn’t allow for reservations until 48 hours after when the reservations opens.

Family_with_children

2/10

Poor

10 Apr 2026

Symiramis

STAY AWAY FROM THIS RESORT!! THIS PLACE SHOULD NOT BE OPERATING LIKE THIS

We were a group of 7 adults (ages 30–60) celebrating a friend’s 60th birthday across 4 rooms, and every single one of us had the same experience , this was one of the worst hotel stays we’ve had.

The rooms were unacceptable. Multiple rooms were dirty upon arrival, and we found bugs, which is shocking for a resort at this price point. The shower was broken the entire stay — water came out of both the ceiling and side nozzle at the same time. Staff admitted this is a known defect and still did nothing. We followed up multiple times over a week and nothing was fixed.

Even basic amenities didn’t work, the soap/shampoo dispenser was clogged, and we were given soap in a disposable cup, which honestly says everything about the level of maintenance here.

The restaurant system is a complete failure. You’re required to book two days in advance, yet nothing is available except 9:30 PM or later. Otherwise, you’re stuck eating the same mediocre buffet every night.

The pool and beach chair situation is just as bad. If you’re not out there at 4–5 AM, you won’t get a chair. People reserve them for hours, and management does nothing.

This resort is poorly maintained, poorly managed, and not worth the risk. What should have been a special birthday celebration turned into constant frustration.

Do not waste your money — go somewhere else.

Friends

10/10

Exceptional

10 Apr 2026

Zoila Marte

Clean place
Very laid back staff
Only bad thing was restaurants were always booked

4/10

Poor

09 Apr 2026

Zheng

Very disappointed on facility of this hotel. We booked two ocean view rooms. They are not like the normal ones showing on the pictures. Balcony has bricks wall instead of railing which we only have half of ocean view. One room had door locker broken which was fixed after two times trying. The black out curtains couldn’t completely be closed, no one cares even we reported two times. AC stopped working in one room and they had to change room for us. The new room we moved in had AC control panel screen showing issue.Booked wrong reservation for restaurant by the staff .Any issue we have reported to different staffs for three times . Poor facility and services. Only staff is great is Vallena who really care about our experience .

Family_with_children

10/10

Exceptional

09 Apr 2026

Troy

I had zero expectations coming to this resort and I steered clear of the reviews prior to attending. In saying that, I was pleasantly surprised with everything. The room was clean (travelled with my two kids and wife). Even though they only had two double beds, there is a couch in the room that was able to be pulled out for a child or/and two.

The food was amazing. Fish tacos by the pool are top notch. The buffet was always delicious. One down fall is booking the restaurants as top priority is given to the \"altitude members\" (fyi, the altitude members said it's not worth the upgrade). However when we were able to get into the restaurants the food was amazing.

The kids pool was a hit. Great music, and poolside service. The adult pool was alright, nothing special. With the swim up bar, I don't think the potties are being utilized due to the odd smell around the pool. Ha. All in all we had a great week, perfect weather, long walks in the beach (Fat Boys pub is a 30 minute walk on the beach at a 12:20km pace).

Family_with_children

10/10

Exceptional

09 Apr 2026

Magdalena

Everything was very nice!!! They need to add ice creams! 45 min a day is not enough 😬

Family_with_children

6/10

Pleasant

08 Apr 2026

Raymond

Yes

6/10

Pleasant

06 Apr 2026

Cindy

Pros:
- Steps away from the beach
- Family room is large and I liked that it was on the ground floor. If the kids ran outside, we weren't concerned that they would fall down a set of stairs
- The fish tacos and tuna tostadas were excellent

Cons:
- It was difficult to make reservations for the restaurant; they never had enough seats for our party of 5. For a family of 5, we would've had to eat at 8:30 or 9pm.
- Not enough umbrellas or shaded areas around the \"kids pool\". You had to wake up at 5am (if not earlier) to secure a spot with your beach towel or else you wouldn't get an area around the pool. Half the time, people placed towels and didnt even show up to their chairs until much later in the day!
- The wifi was incredibly spotty and in the room, we had no cell service at all
- The entertainment was lacking
- There was no common area for both adults and kids (board games, etc). You'd have to wait until 9pm to use the pool table as an adult in the teen room. The child room was for kids aged 2-12 but it was geared more towards younger children so my 11 year old had to lie and go into the teen room.

Family_with_children

8/10

Excellent

06 Apr 2026

Ricky Lee

Great staff, clean, comfortable, good food:)

Family

8/10

Excellent

04 Apr 2026

Malcolm Joseph

Overall a great stay! Not a massive resort which is nice.
Cleanliness was good - I would say the hotel rooms could use a better wipe down on like the actual furniture and cabinets. Public bathrooms around resort were super clean, lady was always cleaning them.
Food at the buffet was good, always something to eat and enjoy. Would say the service at the buffets wasn’t always great, sometimes could sit for your whole meal without speaking to a server for coffee.
The adult pool had alot of residue in it which was a bit gross, there’s foam parties that happen in it so I’m sure that’s what contributes to it.
The Japanese restaurant was fantastic! Would recommend booking a few dinners there. Service in restaurants was also great.
Overall cute place, overall friendly staff and had whatever you needed. Would recommend and stay again.

Family

6/10

Pleasant

04 Apr 2026

Mitch Dallas

Had to save seats at the pool by 7AM or you didn’t get one. Only got room service/clean towels if you called and asked. Food was ok but the specialty restaurants that needed reservations were booked evernight. We only were able to eat at two restaurants in a 5 night stay. Some even had 1/3 of the tables open. Pool was nice. Beach was nice Need to do something different with restaurant reservations!

Family_with_children

6/10

Pleasant

03 Apr 2026

Elisa Nicole

Beautiful resort! Great food. Kid’s entertainment could be better as you need to drop them off in order for them to do any activities.

Family_with_children

8/10

Excellent

03 Apr 2026

William

They should discourage “seat savers” who dont use seats

Friends

10/10

Exceptional

03 Apr 2026

KARYN Marthe Marie

We had a nice stay at the Krystal Grand Nuevo Vallarta. We don't typically stay at all-inclusive resorts anymore, but we wanted to find a place that was close to our friends who live in Mexico. This also gave us an opportunity to invite friends from Canada to join us. When we first arrived, we were given one of the old rooms in a building that had not undergone \"upgrades\". This is not what we expected based on the photos we saw online. When we brought this to the attention of Expedia and the resort's management, they arranged to move us to one of the renovated rooms \"the next day\". We are grateful for the excellent service from both Expedia and the resort. The staff were accommodating and checked in with us daily afterwards. Their attention to detail and willingness to support us were truly appreciated. We enjoyed our stay and would recommend this property to families travelling with children. We will continue to book our travel through Expedia. This experience reminded us why the support from Expedia is important - and valued. Thank you!

Friends

10/10

Exceptional

03 Apr 2026

Kerri-Lynn

Everything was great. Wish they would remove the towels at night, because finding chairs in the morning by the pool or ocean was a big issue. People would reserve them their whole stay and most were even used. That was frustrating.

Friends

4/10

Poor

03 Apr 2026

Craig

The Altitude club is not worth the money. When you arrive you check in below the lobby in a separate room. There are no signs, no directions so make sure you ask in the lobby. The only perk was getting dinner reservations. The room we had was clean. But the shower head leaked above the ceiling and the sheetrock was saturated and would drip down into the shower. The handle on our sink in the bathroom broke off with the water running and our air conditioner made the room smell like something was burning most nights. Our room was also under the pool for the sky bar so there was always water dripping down on our balcony. If you like to have water in your mini bar make sure you stop at the lobby bar on your way back to your room and bring some with you because they don't stock the fridge. The booze you get with the upgrade for the Altitude club isn't much better than what everyone else gets. If you like to start your day with a drink (ie. Cesar, Screwdriver) whatever your flavor the bars don't open until 11. So maybe start your lunch with a drink. The buffet food is pretty tough to eat. If it was hot it would help greatly. The only time we had hot food at the buffet was breakfast. The pools are in dire need of repair especially the pool at the sky bar. If you want a seat around most of the pool areas you will need to get your towels out early especially around the family pools. The staff was the best part of this hotel. If you are planning a trip I would stay somewhere else.

Family_with_children

8/10

Excellent

02 Apr 2026

Michelle

Rooms location and adult pool all amazing , staff friendly and helpful . Buffet was average and desserts were lacking . Overall layout was perfect for a week away

Family

10/10

Exceptional

02 Apr 2026

Policarpo

Excelente servicio!

6/10

Pleasant

01 Apr 2026

Stacey

Beds were terrible, hard, to small. Staff makes too much noise very early in the morning. Wrong directions for excursions. Adult pool should be named stinkey pee pool. Buffet was not great. Buffet staff not very friendly. Would like more activity around the property.

8/10

Excellent

01 Apr 2026

Jonathan Douglas

Great resort for families, and they have a separate pool area for adults. Resort is in need of some renovation but it’s in a great location and the price is good.

Family_with_children

10/10

Exceptional

01 Apr 2026

Gerald A

Outstanding. Been here twice - will go back. Close to Bucerias and 15 minutes to downtown

6/10

Pleasant

31 Mar 2026

Jaylin

We definitely thought we were getting something better than we actually got given the price we paid. Reservations for the restaurants on site were almost impossible to get. We were told when we got there that no reservations were available for the next 2 - 3 days and that typically reservations need to be made 3 days in advance which makes no sense if your not already there. So we are buffet O for the first 2 days and the food was 2/5, plus none of the food was hot given that was on burners. Our best meal at the buffet was the omelet for breakfast which we ate everyday. Also the fish tacos are pretty decent too besides the fish being saturated in grease

Now onto the room. The pictures are very misleading and makes seem like the room is larger than it actually is. It felt very motelish to me especially for the price we paid. Still grateful for it but definitely not what we were expecting. Overall 3/5 but staff and the adult pool made up for it the slightest bit. Definitely better options out there even if you want to budget personally I feel like.

10/10

Exceptional

31 Mar 2026

Livia alexandra

Had a really great stay here with family friends and children large pools activities going on at night food was very good just hard to get into the a la carte restaurants so we were only able to do that one evening out of our seven the staff are lovely especially the poolside staff

10/10

Exceptional

31 Mar 2026

Shawn

The resort was large and clean. Food options were always good. Service was excellent. Traveled with family

Family_with_children

6/10

Pleasant

31 Mar 2026

Arturo

We had issues with our room. The tv had black lines running down the screen so the kids didn’t enjoy watching the tv. Aldo the phones were down so in order to get any service we had to go to reception. When we told the lady at reception regarding the phones she very rudely told us that we had to use whatsapp to request services such as room service or anything. When i told her I didn’t have the app so what could i do she said well i can’t help you then. We dealt with it for 2 days. On the third day we found a roach it the bathroom. Needless to say we did not have a good experience here. Even though we were moved to a different room after it still soured the experience for us. Other than that the pool was nice but closes at 8pm daily. The food at the buffet is was average. Definitely book the restaurants instead if you can find a reservation available.

Family_with_children

2/10

Poor

31 Mar 2026

Karina

The whole experience was terrible! The hotel was old and falling apart. When we arrived one of the rooms smelled like grease and paint and the tools were left behind in the room, the bathroom

6/10

Pleasant

30 Mar 2026

Motunrayo

I was locked out of my room bacause the door battery was low. This is something that should be changed or checked after a specific time frame

8/10

Excellent

29 Mar 2026

Jasmine

The most amazing food and staff!

Friends

8/10

Excellent

29 Mar 2026

ADEBISI

2 wings of the Building is a bit old, while the central one in front is newer. The pool was beautiful and clean as the staff were on-top of their duties.

However, the food was poor, especially the restaurants that required booking (Hacienda). The buffet was ok with nothing spectacular. We kept going back there as it had more options and we could mix the meals with some sauces to add taste.

I've had better meals at other all-inclusive resorts.

Family_with_children

6/10

Pleasant

29 Mar 2026

Ana

This is definitely an older hotel. The pool is large and nice (although there is black grout along the top that needs to be cleaned). However it was very annoying getting a spot at the pool as many people put their towels down and then go elsewhere taking up the majority of the pool chairs by 9am. It was easier finding a chair at the beach, which we preferred anyways.

The à la carte restaurants were good, and the Mexican was the tastiest. The breakfast buffet was good but dinner and lunch could be dicey, it was disappointing there was never fresh guacamole which is what every resort on the Riviera Maya side I have been to had. There wasn’t a lot of Mexican food at the buffet at all unfortunately. The fish tacos at the grill were very good and a go to almost every day.

Overall, the staff were nice but most did not go above and beyond, the pool and beach were good but the hotel needs upgrades and some more amenities as there were always line ups for everything and the buffet got very crowded with no real signage as to which direction people should go.

We had a fun time, but I don’t think I would return as this resort didn’t really stand out in comparison to others.

Family_with_children

10/10

Exceptional

29 Mar 2026

Hope Oluwarantimi

My stat at this resort was excellent. Everything was on point. Looking forward to many more vacations.

Family_with_children

6/10

Pleasant

29 Mar 2026

Boyd Robert

The single Queen is horrible. Any room with a pool or ocean view is good.