Name: Hard Rock Hotel Vallarta All Inclusive
Address: Paseo de los Cocoteros 19, Villa 8. Bahia de Bande, Riviera Nayarit, 63732, MX

Hard Rock Hotel Vallarta All Inclusive

Puerto Vallarta · Mexico

Paseo de los Cocoteros 19, Villa 8. Bahia de BandeView location

100 reviews shown

10/10

Exceptional

24 Jul 2026

Denise

Amazing!

6/10

Pleasant

21 Jul 2026

Renu

Was going under renos so lots of places were closed. Also all my luggage was stolen so really put a damper on the trip.

Family_with_children

8/10

Excellent

21 Jul 2026

Mykhailo

The hotel is quite old and could definitely use some renovation. Even though we had VIP Access, we were not offered a room upgrade, which was disappointing.
The biggest downside was the complete lack of kids' entertainment. We specifically chose this hotel because we expected children's activities and animation, so this was a major disappointment for our family.
We also had plumbing issues in the room: both the sink and the shower drain became clogged during our stay.
On the positive side, the staff were friendly and welcoming throughout our stay. Our room was cleaned every day, and housekeeping did a great job. The food was good, with a nice variety of options, so we could always find something we enjoyed.
Overall, the hotel has some good points, but the outdated facilities and absence of kids' entertainment mean we would probably choose a different hotel next time.

Family_with_children

4/10

Poor

20 Jul 2026

Arthur

We recently stayed at the Hard Rock Hotel Nuevo Vallarta, and while there were a few positive aspects, our overall experience was very disappointing.
First, I want to recognize the staff. Everyone we interacted with was kind, friendly, and helpful throughout our stay.
Unfortunately, the condition of the hotel did not meet the expectations of a Hard Rock property or justify the premium price we paid. The hotel is clearly very outdated, and our room was old and in poor condition. We even found bugs, including a cockroach, in our room, which was completely unacceptable.
Another major issue was the constant noise during the night. We could hear loud sounds coming from the plumbing and pipes, making it difficult to get a good night's sleep.
The food quality was also very disappointing, especially at the buffet.
What upset us the most was discovering on our last day that the hotel was closing that very day for a major renovation. This explained the outdated condition of the property.
Had we known the hotel was at the end of its operating life and about to close for renovations, we would never have chosen to stay there or paid the premium price that was charged. We feel it was unfair to sell rooms at full price without informing guests that the property was in such poor condition and about to undergo a complete renovations.
Because the accommodations and overall quality did not match what was advertised or what we paid for, I respectfully request a full refund for our stay.

Family_with_children

4/10

Poor

20 Jul 2026

Merouje

There was a leak in the hallway and in our room, a cockroach near our door, elevator didn’t work for a the first two days of our stay and the pool was a bit dirty.

Family_with_children

10/10

Exceptional

19 Jul 2026

pablo

Buen servicio

Family_with_children

10/10

Exceptional

16 Jul 2026

Bryan

Great

Partner

2/10

Poor

12 Jul 2026

RICARDO

El cuarto olia a drenaje todo el tiempo, ke cambiaron de habitacion y el olor seguia, tuve que poner una toalla para quitar el olor.

La comida del buffet de regular a mala

Staff sin actitud, la gente del bar de la piscina llegando tarde y sirviendo sin actitud.

Staff del entretenimiento sin ganas no animaban ni daban ganas de estar con ellos

Partner

6/10

Pleasant

11 Jul 2026

Miriela

It was clean, the room was fine. The music and entertainment was great. I have two things to point out: the Legendary people trying to get you enrolled in their membership don,t accept a No for an answer. They were insisting until the very end, even after our bracelets were retired. And the other issue was that the buffet restaurant is not specifically international; they have different themes and it was affected two times in our 7 days stay. Once it was a completely Mexican party, and the other time was Asian a la carte. So, for those two dinner times, there was no buffet. On the other hand, the views are great.

Family_with_children

10/10

Exceptional

11 Jul 2026

Goar

very good!!!👍❤️

Family_with_children

10/10

Exceptional

11 Jul 2026

Norma

Excellent Resort I really recommended

Family_with_children

10/10

Exceptional

10 Jul 2026

JOSE GUADALUPE

Everything was really good, and I had a great time with the family.

Family_with_children

10/10

Exceptional

09 Jul 2026

Manuel

I really enjoyed!!!

Family_with_children

10/10

Exceptional

08 Jul 2026

Rodolfo

Great place for all families

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Judah

Fun

Self

10/10

Exceptional

07 Jul 2026

Claudia

Staff was excellent.

Family_with_children

8/10

Excellent

05 Jul 2026

Krishna

Excellent staff clean room nice beach views very good. Our experience was good. The lunch menu are limited. I wish we had Italian restaurant open for lunches also. As a vegetarian was not easy to find options, but were able to somehow manage it.

Family_with_children

8/10

Excellent

04 Jul 2026

Citlaly

Me gustó que el personal fue amable la habitación limpia todo me gustó lo único que en lo personal no me gustó fue que no hay ambiente en la alberca como en otros hoteles y tampoco mucha variedad en los bufets

Family_with_children

10/10

Exceptional

30 Jun 2026

Daniel Isaac

Everything was great we will be going back

Partner

8/10

Excellent

29 Jun 2026

Christina

The staff was super friendly every time we had a question they helped us out. The downside of the hotel is the food choice that they have, you’re very limited on what to eat. room service and the cleaning staff were also great.

Family_with_children

8/10

Excellent

24 Jun 2026

Gregory

This Hard Rock is definitely dated. However, it's my understanding that they are preparing to close for a 6 month renovation. It also seemed like this particular Hard Rock was geared more toward families with children versus adults. Overall, it was nice. The beach is large (and well maintained) and the staff is friendly and helpful.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Federico

The staff at this hotel “Hard Rock Vallarta” truly goes above and beyond to make your stay unforgettable. Every single person we interacted with was incredibly welcoming, professional, and attentive. The servers in the restaurant provided outstanding service, the bartenders were brilliant, and the housekeeping team kept our room spotless every day. The lady on the pool towels Alma always smiled,Their hard work and positive attitude make all the difference. Highly recommend!\"

Family_with_children

4/10

Poor

22 Jun 2026

Elvia

Our family of 20 stayed at the Hard Rock Vallarta for seven days beginning of June. Unfortunately, the experience did not meet our expectations.

During our visit, the property was undergoing construction, which significantly impacted the overall atmosphere and enjoyment of the resort. We also experienced several maintenance issues, including problems with water in some of the bedrooms, air conditioning concerns, elevators that were not working properly and on one occasion, while walking from our bedroom to lunch, we experienced a significant amount of dust in the air, which was very unpleasant and impacted our comfort. These issues created inconvenience throughout our stay and detracted from what we had hoped would be a relaxing family vacation.

That said, the highlight of our experience was the staff. Every team member we interacted with was kind, friendly, and genuinely helpful. They went above and beyond to make us feel comfortable, welcomed, and cared for despite the challenges we encountered.

If you are planning your stay here between now and when they close in July to renovate, I would recommend you reconsider and book somewhere else as you will be very disappointed with all the construction going on. I read a review where this was mentioned and I should have taken it into consideration.

Family_with_children

10/10

Exceptional

20 Jun 2026

Blanca

The staff was amazing! Our wonderful bartender Mr Gil never disappoints, as well as his crew Mr Tolentino, and Mr Chicho! Una porra para ellos Woo! Mr Gil went above and beyond to get hibiscus flavor for our drinks and had a secret stash just for my us! Just by that made us feel like VIP GUESTS🔥Una porra pa’Don Gil!🎉🙌. Y no podía faltar el gran mesero nuestro Diablito Angel, te hace la cena muy divertida eso sí recuérdenle las alergias más de dos veces para que no se le olvide. Ya que mi hijo si sufrió una reacción de todo el cuerpo y pues gracias a que llevaba medicamento no pasó de un susto😩(hay les encargo, HardRock!)Y por último el señor Víctor quien nos atendió las dos últimas cenas, súper amable y complaciente! Gran equipo! Saludos chicos!

Family_with_children

6/10

Pleasant

16 Jun 2026

Barry

Sorry, but the food was bland

Family

8/10

Excellent

14 Jun 2026

Verónica

Las camas son extremadamente suaves.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Juliana

There were several positive aspects of our stay, and I want to recognize the staff who worked hard to make us comfortable. Most employees were friendly, professional, and especially kind to my two toddlers. Their efforts were appreciated.

Unfortunately, our overall experience fell well below expectations for a hotel at this price point.

Our first issue occurred at check-in. I requested two pack-and-plays for my toddlers, but Benny told me they would not fit in our room without offering alternatives. I later requested one be sent to the room, but it never arrived. After calling the front desk that evening, Edgar quickly arranged for two pack-and-plays to be delivered within minutes. Both fit comfortably, making the initial refusal confusing and frustrating.

Another major issue was the extensive construction throughout the property. I understand renovations are sometimes necessary, but I was not adequately informed before booking. Several areas were closed or affected by ongoing work, and the atmosphere often felt more like a construction site than a resort.

We also experienced dark-colored water coming from the bathtub faucet, which made me uncomfortable bathing my children. In addition, one elevator was out of service during our stay, creating inconvenience while traveling with two toddlers and a stroller.

Our room’s bathroom had a persistent unpleasant odor throughout the week. Housekeeping did an excellent job, so the issue appeared related to plumbing or construction.

Family_with_children

10/10

Exceptional

13 Jun 2026

Martha

Great customer service! Clean rooms. Thank you!

Family

10/10

Exceptional

09 Jun 2026

Adriana

Excellent hotel with outstanding customer service. A special thank you to Florina for going above and beyond to make our stay memorable. Friendly, professional, and always willing to help. We highly recommend this hotel and will definitely be back

Family_with_children

8/10

Excellent

06 Jun 2026

Theint Theint

We enjoyed the pools. Food is good variety of selections and room service is quite convenient.

The benches by the beach are said to be rented but couldn't find where to register or pay.

The room can hear noise from the neighbor room that's attached. Not sure the couples were just loud. Good thing they're noisy just one night.

Overall we enjoy the stay.

Family_with_children

8/10

Excellent

06 Jun 2026

Tracey

The room was clean, iPad for ordering room service didn’t work. Pool area could have more fun activities to enjoy while out by the pool.

Partner

8/10

Excellent

05 Jun 2026

Paul

clean!

2/10

Poor

21 May 2026

Keydi

No tenían electricidad el ac no funcionaba

Partner

10/10

Exceptional

20 May 2026

Valeriy

Everything was perfect and safe

Family

6/10

Pleasant

16 May 2026

Kevin

I will start with the negative and end with the positive.
Construction is way more than it was led to be. It’s advertised as closing in July for full renovation. There was no warnings when booked that there was major construction going on at this time.
The day is full of construction noise and jack hammering of removing the patios of a section of the building and construction noise going on from 7:50am to 6-7 pm 7 days a week . They put on loud music in the morning by the building under construction at 8 am to try and tone down the sounds. . Alarms go off during the early hours between 2-3 am 7 -8 am every night .
Pool decks are not very clean compared to other resorts I have been to . Maybe better maintained after renovations. I visit Mexico 4 times a year for 10 days at a time.
Drinks could be better and more higher end liquor options for this resort level. There is some to choose from .
Staff are amazing . Very friendly and willing to talk with you and get to k none you and remember your drink choices and always asked if you needed anything new drink.
I liked that you can get as many towels you need by just giving room number. The lady at the towel hut was super friendly . Restaurant managers and staff always remembered my name and was super friendly.
We met the operations manager and he always came to say high when we saw him and asked if we needed anything. He sent us chocolate covered strawberries and other goodies to our room .
Food was good .
I would try again

Partner

10/10

Exceptional

15 May 2026

Aaron

Loved the staff loved how close the beach was
Kids friendly.

10/10

Exceptional

13 May 2026

Ana Karen

I was here for my birthday weekend and everything was good. Amenities, friendly staff clean space. The only down side was the elevator would take forever to come up or down. But we used the stairs so it wasn’t a deal breaker.

Partner

10/10

Exceptional

04 May 2026

GILBERT

Excellent environment cant wait for the remodel!

Family_with_children

10/10

Exceptional

02 May 2026

Magarita

All good

Family_with_children

6/10

Pleasant

02 May 2026

ZIPORA

The staff is the best, I didn't like the food, I expected for more.

Friends_and_family Family

4/10

Poor

01 May 2026

Jeff

The property is under bigtime renovation l, but says nothing about it

10/10

Exceptional

30 Apr 2026

HEIDY

¡No se pierdan la atención en el Sun Bar! Tuvimos la suerte de ser atendidos por el mejor mesero del hotel. Desde el primer día asta el ultimo día tuvimos la fortuna de conectar con el. Es increíblemente bueno en lo que hace, pero lo que más destaca es su calidad como ser humano. ¡Gracias por hacernos pasar momentos tan agradables!

The best restaurant to eat at was definitely Ciao Italian restaurant. From Staff to food it was a great experience. Would love to be back.

Must try the Rock spa for a relaxing massage from one of their professional masseuse. The chocolate scrub is a must try.

Can’t wait to be back Hard Rock !!

Family_with_children

6/10

Pleasant

29 Apr 2026

Oscar

Se que Hard Rock es un buen hotel, pero lamentablemente tuvimos algunos incovenientes,

10/10

Exceptional

25 Apr 2026

Antonio

We have a beach front view and the service was great. Room service was fast and all staff was attentive and respectful. Best Hard Rock I’ve ever stayed in.

Family_with_children

10/10

Exceptional

23 Apr 2026

Thi Thu Bich

The staff were amazing and the resort was great. Will definitely come back!

Family_with_children

10/10

Exceptional

21 Apr 2026

John

Well organized

Partner

8/10

Excellent

20 Apr 2026

chadi

It needs an update

6/10

Pleasant

20 Apr 2026

Mike

The room was very small and hard to get any amenities for it.

4/10

Poor

19 Apr 2026

Andres

has my room assigned to another west at check in , and got given an old room instead 👎

Partner

10/10

Exceptional

19 Apr 2026

Arturo

Good vibes

Family

10/10

Exceptional

15 Apr 2026

Diana

Excellent will definitely come again

Family_with_children

10/10

Exceptional

14 Apr 2026

Gustavo

Attention, service, comfort, personal staff excellent

10/10

Exceptional

11 Apr 2026

Rosa

Awesome stay!

10/10

Exceptional

05 Apr 2026

Ismael

Nice view

Partner

8/10

Excellent

04 Apr 2026

Adam

Great time! Would have been even better if a staff member would have taken towels away from people who used them to get chairs first thing in the morning by the pool but never showed up till late afternoon. Saw so many families looking for chairs with little kids and was unfortunate that staff didn’t monitor that.

Family_with_children

10/10

Exceptional

01 Apr 2026

Cindy

We just went for a long weekend and it was perfect. It was just my 5 year old and I with the intention to relax and not worry about anything for a few days.

From the moment we arrived at the airport, we were greeted warmly and taken to our private transportation. We arrived to the hotel and while I'm bilingual (much more fluent in English), I decided to try to stick to Spanish on the trip. However, it was great that the staff were all bilingual because my son only speaks English. They made him feel important and were all super friendly and helpful any time we interacted - the front desk, concierge staff, everyone. We were informed of the layout, our dining options, how to plan activities/excursions, things going on at the hotel, etc. Basically anything we would need while there, they were there to help which was very comforting.

The room was clean. It was my birthday and they adorned my door which was a cool surprise. They also brought me a cupcake which my son appreciated because he loved that they did something special for me.

Christi at the towel kiosk was super helpful every day and it was nice to be welcomed by her as we started our day at the pools.

The pools were all great - clean and great options for kids.

We have done many international trips in my sons' short life so far but I can tell this place will always have a special place in his heart. He was very disappointed to leave so I may have promised we'd go back even if it's just for a long weekend :)

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Michelle

Outside of the property and beach area is beautiful. The staff was friendly. The downside was the food selections.

Family_with_children

10/10

Exceptional

25 Mar 2026

Ulises

Everything is good
Restaurant Frida staff very friendly Jasmin very nice .
The market Rafa very helpful and always willing to help.
The pool bar Adrian very friendly.
Thank you all I will be back

Partner

8/10

Excellent

23 Mar 2026

Matthew

Check in process took an hour. After that the service was fantastic. Hotel is dated but they are updating soon.

6/10

Pleasant

23 Mar 2026

TAMMY

The property definitely shows its age. It was so loud at night. They do maintenance at night and they were moving ladders and banging metal outside our door until four in the morning. The staff was wonderful, sweet attentive, but I don’t think I’ll be going to another hard rock. There are much better ones out there for the price.

Friends

6/10

Pleasant

21 Mar 2026

Norma Ireri Gonzalez

Falta un poco de mantenimiento, no sé si no esperaban tanta gente, pero siento que estaban muy atareados los del staff en los restaurantes

Friends

8/10

Excellent

19 Mar 2026

Frances

Property is definitely older, rooms need an upgrade. The floor we stayed on had a strong sulphur smell.

The good news is they are undergoing a complete renovation this year.

Beach is great… soft sand.

Love the size of the property. Not too big, easy to get around.

Food was great.

Staff was excellent! Very kind and always accommodating!

Family_with_children

6/10

Pleasant

19 Mar 2026

HUI

This is a perfect hotel for people who enjoy a lively atmosphere. There are various parties and performances every day, along with enthusiastic staff and delicious food. However, it’s not suitable for me. I just want to spend my vacation quietly. The hotel’s soundproofing is not very good—every night, even past midnight, I could clearly hear singing and party music. Even though I stayed on the top floor, I still couldn’t fall asleep. So I personally prefer quieter hotels.

Family

10/10

Exceptional

16 Mar 2026

Teresa

The pool area was very comfortable and service was great.

Friends

10/10

Exceptional

15 Mar 2026

Amanda

Newly renovated room was beautiful and all staff were very positive. The Rock spa was great!

10/10

Exceptional

13 Mar 2026

Daisy

Expedia assignment to basement room and request. I requested a change on the manager upgraded me to a nicer room. Staff is very nice. Resort was breathtaking. Was definitely a great time.

Partner

4/10

Poor

13 Mar 2026

Steven Loren

Older resort. Staff was great. Pool area not clean. Room was so so…. Food below average for an all inclusive. Would I go back? Probably not.

Partner

10/10

Exceptional

11 Mar 2026

Regan

Yes

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Rania

Clean rooms, nice views, good entertainment, and friendly staff. Would definitely stay there again.

Family_with_children

10/10

Exceptional

26 Feb 2026

Rania

It was nice all around!!
Food is good
Entertainment was very nice as well

Family_with_children

8/10

Excellent

25 Feb 2026

SHUNSUKE

Good and clean room and good service.
Small option for meal and we went same restaurant 7 times in this stay . But quality of food is good.

10/10

Exceptional

24 Feb 2026

Sheila

Rooms were clean. Staff was helpful and fantastic. Always willing to help! Lots of activities. Food was really good for an all inclusive hotel. We were there during the El Mencho cartel crisis and while the hotel was a bit short staffed, we always felt safe.

10/10

Exceptional

23 Feb 2026

Steven

The resort is very nice, rooms are a bit dated but clean and comfortable. The staff was all very nice and great at their jobs. The nightly entertainment was fantastic and always had great tunes playing in the restaurants and around the pool. The food was good at the buffet as well as all the restaurants. Will definitely go back in the future.

10/10

Exceptional

23 Feb 2026

Mike

Awesome people service i will be going back forsure great rooms also

Partner

10/10

Exceptional

20 Feb 2026

Michelle

The staff at the resort went above and beyond. We enjoyed the food and the entertainment. The resort is clean, and the perfect size.

8/10

Excellent

20 Feb 2026

Alexandra

El hotel esta muy bien, la comida y la bebida tambien. Todo el personal es sumamente amable.
Ahora bien, tiene algunas areas de oportunidad:
- La habitación super humeda, nada se secaba y el baño no tiene extractor.
- No hay reservaciones para los restaurantes, ni ponen tiempo de estancia, asi que hay gente que se queda horas y los tiempos de espera para conseguir lugar es de mas de una hora, o vas a las 18:00 como gringo, o esperas largos tiempos.
- La alberca principal fría.

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Joseph

The staff were amazing! The room service was on point and the food was great!

Partner

10/10

Exceptional

18 Feb 2026

john

Staff and the food was great, We ate steak all week lol

Partner

6/10

Pleasant

14 Feb 2026

Steve

Upgraded to rock royalty but didn’t get much for the upgrade Hotel is old, knowing it is closing for renovations. The legendary club takes over the chairs by the pool and beach

Leisure Partner

6/10

Pleasant

14 Feb 2026

Ashley

Front desk during checkout are very rude. Once you’re leaving they don’t care. Late checkout impossible.

Rooms are clean as to be expected, maids visit once daily, ensure to put the signage on your pillow for sheet change.

Restaurants average. Avoid the Mexican as food isn’t great and staff seem overwhelmed.

Pool facilities amazing for all ages. Keep in mind people place towels at 4am to ensure they get poolside beds.

Gym facilities excellent.

Leisure Family

6/10

Pleasant

12 Feb 2026

Arlene

Room was too low overlooked bird poop roof!! Asked to have room change and was told flat out NO!! I have back issues asked to have arm chair and that was never received. This my 4th stay there and this stay was quite different from previous years. Staff friendly. Food very good. Hated room

Leisure Friends

2/10

Poor

11 Feb 2026

Rafael

The rooms were actually ok.
Bad service.
Bad attitudes.
Terrible check in process.
Never any avaialble chairs by any of the pools or beach.

Leisure Self

10/10

Exceptional

11 Feb 2026

Jeff

Staff was awesome.

Leisure Partner

2/10

Poor

10 Feb 2026

Rocío

Nos atendieron muy mal, tenían el hotel lleno y muy poco personal, se les acababan los insumos, las estaciones de comida tienen horarios limitados, y si quieres comer algo después de las 17:00 hrs tenías que ingresar a un restaurante

Hicimos una reserva para el evento del Súper bowl y en el check out nos querían hacer dobles cargos pir este evento porque tuvieron un desorden con las listas de asistentes, nadie tenía control m de nada

Al parecer el hotel entrará en remodelación muy pronto y su servicio e instalaciones solo sobreviven, sin embargo el costo del hospedaje no se alinea en absoluto a sus deficiencias

Friends_and_family Friends

2/10

Poor

09 Feb 2026

Rocío

La peor experiencia en servicio, este hotel no está preparado para una ocupación completa, el personal es insuficiente para dar un buen servicio, los alimentos son insuficientes ( se acabo el pan para los hor dogs, y el
St. Germain) para todo había una negativa, ( no se puede, ya se acabó no puedes estar aquí)

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Claudia Margarita

La habitación linda y limpia. Los alimentos buenos. La playa hermosa.
El hotel en general muy bonito

Partner

10/10

Exceptional

04 Feb 2026

Gustavo

Everything and everyone was amazing!!
GREAT SERVICE, AMAZING FOOD!!!!
100% PERFECT

Leisure Partner

10/10

Exceptional

03 Feb 2026

Thomas

My wife and I had a great stay at the Hard Rock Hotel Vallarta! We appreciated the service, food and amenities! Initially I had a minor problem that turned out to be a misunderstanding. There is a lot of staff everywhere and always happy to help. Had a great experience at the Spa. Great service from Chris and a fantastic massage from Janet!

8/10

Excellent

03 Feb 2026

Brian

Hotel was great, staff were great, grounds were great, food was just ok.

10/10

Exceptional

02 Feb 2026

JORGE

Food had great quality, the staff make you feel comfortable

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Talia

Great hotel- we have been here three times!

Leisure Family

4/10

Poor

26 Jan 2026

Franjo

Prepaid for a round trip private hotel transfer only to stand in the heat for 45 mins while a hotel rep positioned himself in the taxi queue on our behalf while we watched from a few feet away. Upon arrival we were offered an ocean view upgrade, we declined and the front desk agent said “I’ll still give you the room”. She had already written the room number down on the card she handed us. Sad attempt to upsell. We were promptly harassed by our “vacation planner” who was really just trying to get us to attend a 90 minute sales presentation to join their vacation club. Every subsequent walk through the lobby, we were met by this agent offering to incentivize us with whale watching excursions and massages. It got to the point where we avoided the lobby at all costs to prevent awkward exchanges with him and consistently having to turn down his advances. We walked the property excited to indulge in the dinner offerings and were promptly disappointed to find that only two of the restaurants were open, as the property accommodated a large group hosting a sales award ceremony. This party was located outside in the event space directly below our room and the music and cheering didn’t subside until 10pm. The room was significantly smaller than advertised online as they had renovated and turned part of the room into an outdoor balcony with a single person bathtub. Not the private jetted tub inside the room as advertised. Prepare for sectioned off areas for “members only”

Leisure Partner

2/10

Poor

25 Jan 2026

sergio

Popular

Friends_and_family Family

2/10

Poor

23 Jan 2026

Shaghayegh

Do NOT go to this hotel. It was dirty, poor service, our whole bathroom exploded from tiles up and poop was every where. Both my kids and I got skin infections from their dirty sheets and dirty pool water. Don’t be fooled by the pictures. Rooms are old and dirty. Even hallways dirt. The whole hotel looks like it has been through a beating and then someone pooped all over it. This is not exaggerating, it is the simple truth. DO NOT go here if you actually need to go on vacation. They changed our room 3 times.

6/10

Pleasant

22 Jan 2026

Karina H

The hotel was fine however the sales mentality of the staff was atrocious. They give you a colored bracelet that is also your room key that you can’t take off. The bracelet color ets staff know at a glance if you booked through Expedia, CostCo travel, etc. and they hound you about buying a vacation package directly with them. They offered me free tickets to a show if I met with a representative for no more than 45 minutes. It turned into a 5 hour ordeal AND they called me the next day to see offer another vacation package! The packages run upwards of $20,000 by the way. I felt like I was buying a car and not taking a much needed break from work. Not what I wanted to do in my vacation and I am very disappointed. The experience soured the rest of the vacation. I’m disappointed.

Leisure Partner

8/10

Excellent

21 Jan 2026

Vyacheslov

Fix electric outlets by bed stands please

Leisure Partner

10/10

Exceptional

19 Jan 2026

Gabriel

Great food, great amenities, friendly staff. Pillows sucked. Everything else 10/10

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Daniel

The best part of this hotel were the staff. They were helpful, prompt, and friendly. The hotel itself is a bit dated and is starting to show some wear and tear. I will be interested to see what it looks like after the renovations.

Leisure Family

8/10

Excellent

18 Jan 2026

Radey

Clean rooms, friendly staff and the pools are amazing

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Ryan

Super friendly staff, the Asian restaurant was by far the best dining, the bed and pillows were perfect! We will definitely come back!