Name: Crown Paradise Club All Inclusive
Address: Avenue Las Garzas, 3, Puerto Vallarta, 48333, MX

6/10

Pleasant

03 Aug 2026

Brenda

There room needs an up date it's so old they glue the toilet paper handle under our bed There was trash a chocolate milk carton they didn't sweep our floor only moped,but you can still see the chips

2/10

Poor

20 Jul 2026

Yajaira

Rooms were not ready for check-in even though it was after the check-in time. We were told to go back in 30 to 45 minutes.

Once given room, we reported it was missing a safe, the toilet was leaking water and the air conditioning was not working. We went out to eat and came back less than an hour later and there was a mop in the bathroom and still no safe nor working AC. We went back to the lobby to ask if the bathroom could be used or if staff were coming back since the mop was left behind. We were informed that we could use the bathroom but that there wouldn’t be a fix until the following day. We were then told that there might be a possibility for us to switch rooms the following day as well.

We went back to our room and waited for the safe to be taken and it wasn’t so we went back to the lobby and it was close to 10 p.m. by this point. We were then showed and offered three separate rooms in various floors. We were able to switch rooms that same day we arrived. The new room was cooler but still not at a desirable temperature.

It was difficult to make reservations at the restaurants and we ended up showing up to the restaurant and asking if anyone had cancelled or not shown for us to take their reservations. This worked for the Japanese restaurant.

There were racoons spotted almost nightly and twice even at the windows in the buffet restaurant. A separate time in the hallway as food was left behind and placed on the planters there.

Family_with_children

10/10

Exceptional

17 Jul 2026

Leigh Wood

Gorgeous room. Clean. Spacious. AC worked great. Staff super friendly sky. Kids were well considered and provided for. Japanese and Italian restaurants outstanding. Buffet ok. Snacks bars delicious. Safe and clean beach area. Excellent vacation. Thanks CP. we will return.

Family_with_children

8/10

Excellent

15 Jul 2026

Chris

Rooms could use a little updating but the resort was very very nice. Will go back.

Family_with_children

4/10

Poor

11 Jul 2026

Sergio

The reason for the 2 stars is because I had booked a Penhouse and when we got there they said it was leaking and it wasn’t ready. They ended up putting us in a suite at 3 pm Wednesday and said to go back the next day to get moved to the Penhouse. While staying in the suite I had requested a bed, blankets, and pillow at 8pm (since it was smaller I needed more space for my kids to sleep) I waited until 11pm and called front desk no answer and never got the things I requested/ I went 2 times to the front desk but they had very long lines (waited for about 45 minutes) and left. I came back to the front again and they attended me, at 5pm Thursday they gave me the Penhouse. I lost almost 2 days in Penhouse. I asked to speak to a manager and they only reimbursed $60 dollar I expressed that I wasn’t happy as the Penhouse is $300 a night and I requested more refund since I basically missed 2 days at the Penhouse and to reimburse the difference from the suite to the Penhouse for the missed days. They said I needed to talk to Expedia since I booked with them… no help.

Family_with_children

2/10

Poor

11 Jul 2026

Teresa

Deteriorating hotel and no working AC

Family_with_children

2/10

Poor

07 Jul 2026

Ana

We got to the hotel early around 1:00 pm said we had to wait until 3:00 which was fine. We waited until 3:00. Our room was not ready waited another hour for our room to be ready. When we got our room which look nothing like the picture. Was not ready at all there was no mattress in the beds, no blankets, dirty toilet paper from previous guest opened water bottle. Moldi walls smelled horrible. When we walked back to the lobby said that if we did not like the rooms we can leave. At this point we cannot find any available rooms around. We are traveling with a baby , the lobby is supper hot. The kids were tired we were tired just wanted to rest and shower. This was a bad experience. We felt descriminated because we are nationals because the rooms that were “nicer”were given to white people with family. After waiting more than three hours we got a room it was cleaner but really outdated. The door in the air conditioner on the balcony was broken water was liking and we even saw a raccoon going inside the hole. We could not enjoy sitting in the balcony because we were terrified of getting bitten by the raccoon.

Family_with_children

6/10

Pleasant

10 Jun 2026

Diego

Considero que la experiencia fue en relación calidad- precio. El aire acondicionado de mi habitación no funcionaba, creo que es algo indispensable. La comida está aceptable. Sin embargo, deberían ser más específicos en los lugares que tienen para comer, ya que por el estar ahí no puedes entrar a todos. Hay algunos que son exclusivos para clientes Golden, lo que a mí entender no es dar un servicio todo incluido. El servicio del personal muy bueno. Muy atentos todos

Family_with_children

2/10

Poor

21 May 2026

Claudia

We booked this resort because it advertised itself as family-friendly and because of the childcare/baby club amenities. Unfortunately, our experience was extremely disappointing from the moment we arrived.

Check-in took over an hour in very hot and humid weather, and the lobby waiting area had no air conditioning. Once we received our room, we found several issues, including a musty/mold-like odor, poor room condition, uncomfortable bedding, and even roaches in the room.

The food and drinks were nasty. We also experienced repeated problems with guest services. Restaurant reservations could only be made online, but the system would not recognize our room information. When we called for assistance, the front desk often did not answer, and staff were unable to provide any solutions. The presence of bats on the balcony made the space unusable.

One of the main reasons we chose this resort was the baby club, but we later learned it was closed during times we needed it. Staff could not clearly explain how the program worked or what was required for our toddler to participate.

Traveling with several young children was especially difficult because breakfast buffet lines were extremely long wrapping around the building with an estimated wait of over an hour in the heat.
Overall, the resort did not match our expectations based on the advertising and reviews. Between the cleanliness concerns, customer service issues, long waits, and lack of access to amenities we specifically book

Family_with_children

2/10

Poor

10 May 2026

Roberto

La propiedad está muy vieja y los pasillos muy oscuros yo no recomendaría ha nadie

Partner

4/10

Poor

02 May 2026

Vanessa

The room that smelled of sewage, the walls were falling apart and the room was full of dust. There were dead cockroaches and nothing about this place was all inclusive. There’s a buffet for breakfast and lunch with no pool side services. You have to make a mad dash to reserve 1 of 3 restaurants for dinner and if you’re lucky to get a reservation be ready to sit in an empty room and terrible service. Don’t dare ask for seconds because it’s an all inclusive after all. The staff at the bar and the kids area were kind and welcoming. The pools and kids areas were overcrowded and although I would see a lifeguard every now and then on the property I never saw one at the pool. Over all the stay is no where worth it if you are looking for a clean true all inclusive.

Family

10/10

Exceptional

30 Apr 2026

Susan Fay

Solo traveler here. I felt very safe here. Walking and exploring the Marina area and seeing cruise ships up close was really neat. I would recommend and stay again.

8/10

Excellent

29 Apr 2026

Colleen

Yes, there were activities for most ages. Food was good. Very nice and clean

Family_with_children

8/10

Excellent

23 Apr 2026

Joy

Clean room and amazing staff!

Friends

10/10

Exceptional

17 Apr 2026

Mark Andrew

Wonderful family activities. Lots for kids to do. Beautiful beach. The pool got a bit crowded at times and the food was only so so but it was a great resort with many activities for all ages and our family of 4 enjoyed our stay immensely.

Family_with_children

10/10

Exceptional

16 Apr 2026

Chantel Hope

Loved location quick access from airport and close proximity to airport allowed lots of walking and exploring off resort without need to find transportation. My kids and even ourselves enjoyed watching all the cruise ships come in and out of port as well as the pirate boat.

Staff were amazing and quick to help and make our trip memorable!

Our son experienced a medical emergency and we are so greatful to all the staff and management who checked in daily, called and followed up and even checked in on our son upon return from 4 day hospital stay!

We did a few dinners and they were amazing but with young kids ate at buffet breakfast, lunch and dinner and found all meals to be delicious. During our 10 day stay we did not get bored of options. Lots of new dishes to try every day.
My favourite had to be seafood soup and the marlin ceviche.

We loved our time here and would definitely come back !

Family_with_children

10/10

Exceptional

15 Apr 2026

Jennifer

We had a great time here. Staff was always friendly... our room was clean...all day long you could see staff cleaning all areas of the hotel. The beach was very nice .

Family_with_children

6/10

Pleasant

12 Apr 2026

Herbert

Great stay overall at this all-inclusive hotel. The staff were friendly and welcoming. We really enjoyed the beach, pool, and buffet, plenty of good food and a fun atmosphere. However, the room cleanliness needs improvement, the furniture feels outdated, the air conditioning is very loud, and the bathroom could use an upgrade.

Family_with_children

4/10

Poor

12 Apr 2026

Marcela

We need to change room because of the mold in the bathroom. Room service questioned order. Hard to get in the restaurants. They never answer phone calls for the room service, lobby and you have to talk to them personally. But staff was so nice and accommodating..

Family_with_children

2/10

Poor

07 Apr 2026

Dacy

Property is rundown does not look like the pictures it’s catfish. food is super horrible there’s raccoons which one chased my child. One of the staff members was super rude to me. I will never go back again waste of money do not recommend.

Family_with_children

6/10

Pleasant

31 Mar 2026

James

The resort was great for the kids. The beach is very beautiful and ocean is great here. Lots of beach vendors selling you stuff all day long which can get a bit annoying after a while. The hotel is dated but nice. The resort is open for day passes so gets very busy in the pools and restaurants / bars.

8/10

Excellent

31 Mar 2026

Stefano

Really geared for the kids which is awesome if you have young families. Staff are very friendly. Food is somewhat catered to the locals but I believe this could be time of year also. Not sure if this was the case because they were on spring break for kids in schools.

Family_with_children

2/10

Poor

29 Mar 2026

Ricardo

Very old facility and had roaches on our room mold on shower walls and very loud people on early morning not let other guests to sleep well hotel personnel never stopped the pool party

Family_with_children

10/10

Exceptional

27 Mar 2026

Sylvia

Yes

Family_with_children

6/10

Pleasant

25 Mar 2026

Ashley

Room didn’t lock, safe was broken, had to move rooms away from our friends. Not offered any upgrade or vouchers for inconvenience.

Family_with_children

2/10

Poor

23 Mar 2026

James Douglas

It did not feel safe

Self

10/10

Exceptional

19 Mar 2026

Robert

Our room was awesome. Right on the beach.

Partner

10/10

Exceptional

18 Mar 2026

Larry

Yes- very easy to navigate

2/10

Poor

15 Mar 2026

Carolyn

The food was terrible in the buffet however the Al a carts were good. The resorts over sells day passes which makes it way to busy and not easy to get chairs. The birds at this resort are absolutely insane and all over the food even in the buffet. Overall I would not recommend this resort.

10/10

Exceptional

15 Mar 2026

Miroslaw

Friendly

8/10

Excellent

10 Mar 2026

Stephen Trent

Catalina provided for me best massages I've ever had on the beach highly recommend having an appointment with her whether it's in the spa or in the gazebo in the open she'll take you to dreamland and take out all the kinks.

Friends

6/10

Pleasant

09 Mar 2026

Karen

If you’re looking for clean, updated rooms with sufficient A/C this isn’t for you. If you’re hoping for a selection of brand liquor you’re not going to find that here. If you’re looking for an inclusive resort with good dining/eating options, again this resort probably isn’t for you. The buffet was one of the worst we’ve encountered and the à la carts weren’t any better. Booking the à la carts was a challenge. But, if you’re looking for a resort with different pool options, a GREAT beach, plenty of lounge chairs, mostly friendly and helpful staff, an amazing kids pool/activity area and doesn’t break the bank then this definitely a good option. Close to the airport, shopping and a short cab ride to the Malecon!

Partner

8/10

Excellent

06 Mar 2026

Candace

Lovely place, our family enjoyed it.

Family

10/10

Exceptional

06 Mar 2026

Catherine Anne

No view of ocean, not required. Don’t spend much time in the room.

Partner

8/10

Excellent

04 Mar 2026

Barbara

A very good stay. Staff were awesome. Enjoy ourselves in the pool. The hot tub and food was good.

Friends

6/10

Pleasant

02 Mar 2026

Laura

Ocean was not visible from our balcony, it looked into the staff parking lot and alley. The hotel is family friendly and attached to the adults only \"crown paradise golden club\". Very few staff speak english which was tough at times but google translate helped. The highlight of the property was the kids pool and splash/water park on location though it was in need of some minor updates. The room was clean but no \"special touches\" done to the room. Previous stays in other resorts we had little flowers or towel art done on our beds. The buffett was just \"okay\" and somewhat limited.

Family_with_children

2/10

Poor

28 Feb 2026

Vanessa

There was cockroaches in our room!!! And water was leaking we could hear drips all night!!

4/10

Poor

25 Feb 2026

John

The resort does not look like the resort in pictures & the room I booked the honeymoon suite is not even close to the same room in the picture. Check in was horrible yes was covered but check in was outside I have never seen that before. Took about 45min to get checked in then staff sent us on our way to find our room with zero help. Room was dirty, smelled like feet, sink was cracked, faucet was loose you could spin it around, a booger on the wall, someone either threw up or threw a drink on the picture on the wall, looked like black mold on a light fixture, another fixture the plastic was burnt, toilet was so close to the wall my knees were against the wall & I got the room for the hot tub but was not even close to the picture and hot water did not work.
This is not a 3 or 3 1/2 star place it is really a Motel 6 resort. Breakfast took 45 min to sit down (staff did not seem to know what they were doing). There was only 2 of us plenty of 2 seats but staff kept focusing on large groups. I checked out after one night went to stay at another resort that's how bad it was. Yes bar tenders at night were great drinks the ocean but like i said got back to the room & hot tub had no hot water. Resort seemed to dismiss Expedia attempts to reimburse me for the 2 night we did not stay so I just disputed the charges on my credit card.

4/10

Poor

23 Feb 2026

Lorian

The food is absolutely vile. Just inedible. Staff gave me wrong info and were then rude about it. Parts of the resort are kind of run down.

The pools are decent, as is the beach.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Sophie Rose

The room was good and the staff were very nice. But you do you what you pay for.

Friends

2/10

Poor

23 Feb 2026

Rhea lynn

Please cold water. Unable to make reservations. The buffet food is terrible. The service from staff is an inconvenience to them. Never will I stay here again. Under a code red and they double their prices. Disgusting

2/10

Poor

17 Feb 2026

Yadira

First of all this is a Members only hotel. If you are not a member you cannot eat at any of the restaurants that require a reservation. It says to reserve at 9:00 am with a QR code and every time we tried they were full. The service at the front desk was horrible. Only 1 person for a line full of people complaining about rooms and food. If you reserve through Expedia, they treat you differently and give you the worse rooms. The beds are hard as a rock and we also found roaches in the bathroom. Never again will I stay in this hotel. Worse experience in my life. The only thing my kids liked was the service at the kids club that’s it. DO NOT STAY HERE

Family_with_children

8/10

Excellent

02 Feb 2026

Kevin William

A la carte reservation system wasn't the best experience and staff weren't helpful when it came to helping with it.

Leisure Family_with_children

6/10

Pleasant

02 Feb 2026

Patricia Ruth

Room was not in good condition and had many problems.

Leisure Partner

6/10

Pleasant

31 Jan 2026

Susan

The good: This is an amazing resort for young children with an excellent kids program and an extraordinary water park. The grounds are meticulously cared for, very clean and the staff is exceptional. They work hard and are polite and helpful.
Needs: Though the rooms are clean, they are very dated to the point of being shabby. Throughout the resort you can see peeling paint and missing roof tiles. We did see some painting being done.
Pools are nice but very busy. Though signs on the chairs say no reserving, people drape towels over chairs. This would be okay if it was one towel per chair, but there often was one towel claiming two or three chairs. So it seems like people claim chairs at both pool and beach this way. The beach is nice but very busy. Many locals also are using the beach which is okay except that we more than once noticed them using the chairs (not hotel patrons).
Overall our biggest complaint was the loudness of the music everywhere. The people that work there must be going deaf from the volume! There is no need for it to be so loud and it was difficult to get away from it and find a somewhat quieter space.

Leisure Family_with_children

8/10

Excellent

27 Jan 2026

Hafez

Staff and clean room & location

Leisure Family

6/10

Pleasant

24 Jan 2026

Bria

Staff was great, mold in shower, uncomfortable beds and typical resort food wasn’t the best. Ate out more then we ate there but the staff was wonderful

Partner

8/10

Excellent

24 Jan 2026

Kurt Arthur

Yes

2/10

Poor

09 Jan 2026

Susana

Property is old and overpriced. It was hard to get a reservation for the restaurants. Staff were unfriendly the whole stay was horrible. I do not recommend it.

Leisure Family

8/10

Excellent

08 Jan 2026

Shannon Trevor

Relaxing

Leisure Partner

6/10

Pleasant

05 Jan 2026

Ramon Diaz

Staff did not seem happy to have guests. When we ordered room service, we felt as if we were a bother. Fixtures in the room seemed to fall apart. Our room never was cleaned. I realize it may have been a busy time, yet the staff seemed to not care.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Ivonne Chavez de

Nice, friendly staff. Matresses were very hard, food options at the buffet restaurant could be improved and the ability to reserve at the specialty restaurants discouraging; we were able to get one reservation on our last night there and we stayed for six nights so that was very disappointing.

Leisure Family

2/10

Poor

29 Dec 2025

Alexander

Our stay at Crown Paradise Club Puerto Vallarta was very disappointing from arrival onward. Our first room had visible black mold, broken air conditioning, cockroaches, several non-working lights, no safe, and an alley view. When we asked to be moved (not upgraded), staff told us we would have to pay. When we explained we were only asking for a habitable room, the staff member shook his head and walked away. Another staff member slid a key card across the counter and told us to “see if it was good enough.” The second room was at least safe, so we accepted it. Customer service throughout the stay was often rude and dismissive, with very limited English spoken. We were even told that unless you are clearly wearing Canadian apparel, guests are assumed to be American and not wanted. The beach is beautiful but overwhelmed by aggressive vendors (10–15 at all times). Security claimed they could not intervene unless touched, yet vendors later poked and prodded guests anyway. Sea-Doos repeatedly drove through the swimming area. When a guest with children asked one rider to move for safety, he yelled “Do you want me to get out of my own country?” and sped off dangerously close to swimmers. Restaurant reservations were nearly impossible, lines were long (40 minutes for buffet, 20 for bars), and billing issues occurred with room service charges being attempted twice.

Positives: Michael and one other staff member were excellent, Club Nitro shows were great, and early morning pool hours.

Leisure Family_with_children

2/10

Poor

15 Dec 2025

Lynel Owen

Staff was amazing.
Hotel is run down, shoddy plumbing
Cockroaches
Impossible to book alá carte meals due to lackluster booking system

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Ivan

Love the location

6/10

Pleasant

02 Dec 2025

Heather

Amenities

Leisure Friends

6/10

Pleasant

27 Nov 2025

Stefan

Older resort that needs some upkeep. Do not get a family room they all face into the city and our room smelt of mold. The pool were nice but had broken drains with pilots cover holes that could hurt someone. Alacarts were very difficult to get into but the food was very good if you did get in. The buffet at breakfast had huge lines and wait times. Buffet at lunch and supper lacked options, did not have a good selection of fresh or premiere ingredients. Utilized hot dogs as a substitute for too many things. Family atmosphere was the best part of the resort.

Leisure Family_with_children

10/10

Exceptional

14 Nov 2025

Carla

Everything was 100% compared to last year at this time. Food very good staff stepped up their game, the problem was management last year and I believe that has changed from security to all management in different areas of the jotel

2/10

Poor

27 Oct 2025

Antonio

Room dirty for 2 days in a row, cockroaches in our room, I’m

4/10

Poor

18 Aug 2025

Sandra

The first room we had we changed because it had an inch of standing water in the sink and the A/C wouldn't go below 79 degrees Farenheit. The handle to the shower door was broken as well as the soap holder in the shower too. They gave us an \"upgraded\" room and said they would give us a bed for our 3rd person. They NEVER gave us the bed, despite us asking THREE times! Also, ocean very DIRTY and rocky at this property.

Leisure Family

10/10

Exceptional

01 Aug 2025

Aranza Guadalupe

Nice place

2/10

Poor

29 Jul 2025

MIGUEL

Let’s just say i will never go there again.

Leisure Self

10/10

Exceptional

27 Jul 2025

Blair

They treated us great

6/10

Pleasant

27 Jul 2025

Yvonne

Very outdated

Leisure Family

4/10

Poor

27 Jul 2025

Rebecca

Our room had broken curtain rods, toilet not working not clean, shower what else is wrong with the property was dirty. I saw here in the bathroom. Leaky faucet pipes, stained sheets, old and outdated. Not as pictured on the website. Let me finish the skating report.

Leisure Family

2/10

Poor

23 Jul 2025

fernando

Very disappointed.

Leisure Family_with_children

4/10

Poor

18 Jul 2025

Sandra

Property lacks of service, air conditioning in the rooms terrible, trying to call front desk nobody answers the phone, food terrible, building very old and dirty. I would not stay there again .

Leisure Family

2/10

Poor

17 Jul 2025

Hamady

From the minute we arrived we had issues. We were provided a room that was already occupied. Luckily the person in the room was not there otherwise we would have walked in on them. We booked two rooms and requested that they be near each other which was not the case. They got the rooms situated the next day however the AC was not working well in one of the rooms. Maintenance was notified but nothing was done. The rooms have limited outlets so it was disappointing when one of the outlets (the one by the nightstand) was missing and could not be used. No clear information was provided about the restaurant reservation system. The patio door does not lock, which is a safety concern. Even their manager recommended that a complaint be filed with Orbitz so that something can be done about all of the issues. The only good thing is that the property is near the airport.

Leisure Family

4/10

Poor

09 Jul 2025

Yessica

Hotel Review: Disappointing Stay Despite Wonderful Staff
I recently stayed at this hotel, and unfortunately, it did not meet expectations. The property itself is very outdated, and major issues impacted our stay. The biggest problem was the air-conditioning — it was not working in our room. After being switched to another room, and then yet another, the issue remained unresolved. In the heat, this made our stay uncomfortable and frustrating.
The food at the hotel was also a letdown. Most of it tasted old or stale, and the dining options lacked variety and freshness. The only place we truly enjoyed eating was the snack bar located outside by the beach — it was consistently good and offered a nice escape from the poor quality of the main restaurants.
On a positive note, the hotel staff was absolutely amazing. Despite being clearly understaffed, they worked hard to keep guests happy. When we arrived, only one receptionist was handling check-ins, and I noticed just a single lifeguard moving between multiple pools. The entertainment team also deserves special mention — they did an outstanding job organizing activities around the pool and hosting fun shows at the Nitro Club. The Fantasy Show for kids was a personal favorite.
While I truly appreciate the kindness and effort of the staff, the overall hotel conditions, poor food quality, and lack of basic amenities like functioning air-conditioning made this a disappointing experience. I would not stay here again.

Leisure Family_with_children

6/10

Pleasant

24 Jun 2025

Martin

The kid activities for 4-12 is great! But everything was a little out dated and food was ok with not a lot of snack options.

Leisure Family_with_children

8/10

Excellent

22 Jun 2025

Damaris

I think for families visiting this property, the highlight is the water park and kids club. The kids show we attended was fun. Our room was clean and had a nice view. We were not greeted on arrival and our check in process was quick. The food is average. Probably would try another hotel next time we visit Puerto Vallarta.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2025

Alicia

Very friendly and nice place for the family especially for kids

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Jennifer

I really liked how the staff is always cleaning trying to keep the hotel & the beach as clean as possible. Very frendly my family and I Loved it.

Family_with_children

8/10

Excellent

02 Jun 2025

Amanjit Kaur

The customer service was fantastic! From moment my son and I checked in to check out was great! Fidel at reception checked us in and when asked showed me and my son all around as it was our first time there. Dianna at front desk reception were extremely helpful! She made the reservations for us for 3/4 of nights we were there at the 3 restaurants as every morning the reservations were booked!
Sergio at the bar in lobby was amazing! He remembered what me and son liked everyday and was very kind to talk to! Christian at LaPalapa restaurant always made gluten free bread was there at our table at breakfast!

We’re both celiacs so I do wish we had more gluten free options! But overall was amazing stay. We took uber to Melican boardwalk amd was absolutely amazing walking along the boardwalk!
Thank you crown paradise club for great memories!

Leisure Family_with_children

2/10

Poor

31 May 2025

Danny Omar Roca

Extremely Disappointing Stay I Would Not Recommend.
We booked this hotel based on the pictures and descriptions, but our experience was nothing like what was advertised.
We arrived as a group of 10 (8 adults and 2 kids) with reservations for connecting rooms, only to be told at check-in that connecting rooms didn’t exist, even though they advertise them online. No one was there to greet us, and check-in took almost an hour. The rooms we were finally given weren’t fully clean, the bed sizes didn’t match what we booked, and both the air conditioning and water weren’t working. Management said nothing could be done until two days later.
As an “accommodation,” one couple in our group was moved to the adults-only section, but it only got worse. In their first new room, the air conditioning broke down. They were moved to a second room, where the restroom stopped working. They were then moved again, making it three room changes in a single day. Completely unacceptable.
After two nights in bad rooms, the rest of us were moved to a 3-room penthouse, forcing three families to share one space — not what we booked or expected for a vacation we looked forward to.
The dining experience was also disappointing. We made a reservation for 10 at the Italian restaurant, but they scheduled it for the wrong time and we lost our spot. The buffet food was low quality, poorly organized, and lacked variety.
On top of that, the pools were overcrowded, and child had an accident in the kids’ pool. 👎

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Cynthia

This was perfect for our family. Will stay here again.

Leisure Family

2/10

Poor

24 May 2025

Brenda

🚫 Do not book at this hotel 🚫 go somewhere else... they charged me more than it was, my room was not ready and they didn't honor my partial sea view... the family rooms are small... we didn't last 2 hours there and left to another hotel... they only have two pools and there was a lot of people on them... a lot of bird poop everywhere... it was just horrible over all... the kids \"water park\" was closed and they didn't know until when it will be open again.. so disappointed glad I didn't stay even for one night...

Leisure Family_with_children

2/10

Poor

18 May 2025

Herlinda

Low class visit. The food is gross and makes you sick. You have to spend money after the inclusion to make the stay tolerable. Some of the rooms sick, sad and very uncomfortable…

Leisure Family_with_children

10/10

Exceptional

09 May 2025

Alexandria

Perfect for kids and family. Staff was amazing and very accommodating. WILL be back!

Leisure Family_with_children

8/10

Excellent

04 May 2025

Rachel

The staff were accommodating, lots of chairs to lay by the beach and by the pool, no waits for drinks and food, kids club staff were super friendly, the shows were amazing. It made for a beautiful vacation!

Business_and_leisure Family

6/10

Pleasant

03 May 2025

Jose Israel

Ok, some areas in the hotel need to be renovated, staff friendly overall

Leisure Family_with_children

6/10

Pleasant

23 Apr 2025

Mindy

It’s a great place for kids so many activities and they loved the pool. The hotels was a little outdated but clean. Room service menu is on the tv we didn’t have a control we had to call for one. Our card key never opened the door to our room we had to go to front desk they offered a room change after the 4the day but we only had one day left.

Leisure Family_with_children

6/10

Pleasant

14 Apr 2025

Cristian

Kids vacation not for adults

Leisure Family

10/10

Exceptional

13 Apr 2025

Carlos Roberto

Good location, friendly staff and delicious food

Leisure Family_with_children

2/10

Poor

07 Apr 2025

Matthew James

Food was garbage buffet gross only good thing omelette girl far way from attractions room air conditioner did not work gave us a fan finger nail left behind side table had not been cleaned before our stay bad attitudes from most not all staff no safe that was supposed to be on wall to store our belonging so will will never be back

Leisure Partner

6/10

Pleasant

07 Apr 2025

Ashley

It’s an old hotel, the food from the restaurants is good but the one from the buffet was very bad.
Also, keep in mind this is a wedding hotel so we got kicked out of the pool because they had to start setting up for a wedding, way earlier than closing time. A lot of water leaks around the upper floors.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Cameron Dean

Staff is friendly and always greet you with a nice smile and hola. Great place for family

Leisure Self

2/10

Poor

01 Apr 2025

Gabriela Nicole Mendez

This has to be the worst hotel I have ever stayed at. Let’s start with the rooms. Dirty, unkept and ugly. The bed sheets were stained, the towels were stained, the room was dirty and it looks like the place hasn’t been remodeled since it was built. The food was terrible and the buffet was really small with little options. Reserving a table at the restaurants was very hard. We could only get a reservation one night and we had to go to the front desk to get it. The staff was okay, nothing special. Our bathroom sink was clogged and the safe was not working and the staff took about 45min to an hour to come to the room to fix it. The halls were always dirty, something was always spilled on the floor and they took forever to clean it. The staff was also very noisy, all the time. Do not waste your money at this hotel.

Leisure Partner

8/10

Excellent

31 Mar 2025

James

The property needs some more care, food and service was good

8/10

Excellent

30 Mar 2025

Curtis

I liked the location. Lots to do in surrounding area. Some of the buffet options for dinner and lunch left more to be desired. The staff was awesome, Juan on the beach is the man. Not great water pressure/heat in shower. Overall it was great.

Leisure Family_with_children

6/10

Pleasant

28 Mar 2025

Navil

Everything was nice at the property the only disadvantage is that you have to reserve for the restaurants if you have all inclusive, and you can only reverse 1 restaurant per day 👎

6/10

Pleasant

26 Mar 2025

Shailean

I suppose it depends what you are looking for ... we took our kids and this was a kid geared vacation, the kids were over joyed and had the best time. Entertainment , pools, water park and food are very kid friendly and for this reason it was good. '

This is for sure NOT a 5 star resort and if you are going with RIU , Dreams Expectations you will be disappointed.

Food was not good, we left the resort often to eat , the maid service was terrible.

However; staff was relatively friendly for the most part , booze was poured heavy, pools were great.

In Summary : Would we go back ... No.... was it a nice family vacation ... Yes, There are many other resorts within the same price range that I would consider nicer , but that is my opinion.

Leisure Family

8/10

Excellent

26 Mar 2025

Modesta

Excellent for kids

Leisure Family_with_children

6/10

Pleasant

26 Mar 2025

Guy

It needs renovations. Food was always cold. Buffet was average.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Debora

I thought it was a great hotel the food was suberb, anything that we needed to be addressed was address right away. The only issue was the adult only area people were bringing their kids when their was no kids allowed. we got access to the Crown Paradise Golden adult only. I didn't like it the roof top pool was gross, and. you had to line up for food. The club is so much nicer and 3 pools, very close to the marina and the mall. staff was awesome. I would recommend this to anyone.

Leisure Partner

4/10

Poor

24 Mar 2025

Angelina

Staff needs more training with customer service.

Leisure Family_with_children

4/10

Poor

24 Mar 2025

Chantell

The food wasn’t great but staff was helpful. Our tablet got stolen out of our room. Safe didn’t work. Hotel is old. Wouldn’t recommend.

Leisure Family_with_children

6/10

Pleasant

23 Mar 2025

Verified traveler

A 3 star resort

The stay was ok. Having stayed at this resort in the past multiple times and also.getting married there this stay was nothing like it use to be. It started with check in being an hour and half behind we could not check in at 3 we finally got into our room at 430. The hotel is not kept up as it once was. There was garbage in hall ways and stairwells that were there the entire week of our stay. Our room the beds were made up every day but they never left clean towels but would take away the dirty. The bar service at pool side was rare . The server that would come around was not very knowledgeable and more often then not would get the orders incorrect. The restaurants if you can get reservations were delightful especially the italian restaurant, the Mediterranean restaurant was alright and rhe french we never went to and you cant bring children in there after 7pm. The buffet was literally the same thing day in and out. Tv viewing if you are looking for any english channels not a thing. The night time entertainment at the club was great and is good for families old or young.

6/10

Pleasant

22 Mar 2025

Randall

Food needs to improve

Leisure Partner

4/10

Poor

22 Mar 2025

Eric

The food is terrible. We have 4 kids and even they couldn’t stand the buffet. We went out to eat 4 nights to avoid the buffet. Almost impossible to get a specialty restaurant. Tried every single day. Never got in. Staff is amazing though! Great location. Just the food is the downfall!