Name: Crown Paradise Golden All Inclusive
Address: Av. Las Garzas s/n, Zona Hotelera Norte, Puerto Vallarta, 48333, MX

Crown Paradise Golden All Inclusive

Puerto Vallarta · Mexico

Av. Las Garzas s/n, Zona Hotelera NorteView location

100 reviews shown

8/10

Excellent

24 Jul 2026

Kyle Douglas

Booked a trip for 8 people thinking we all had 2 queen beds per room this was not the case. Unfortunately staff said it was travel agents fault and couldn’t fix it.

10/10

Exceptional

14 Jul 2026

Alex

Great hotel

Partner

4/10

Poor

11 Jul 2026

Nancy

New building had no A/C and several of the restaurant had no A/C either. In the 90's checked out two days early.

Partner

2/10

Poor

11 Jul 2026

Ismael

El aire acondicionado no funcionaba en el cuarto que reservamos nos cambiaron a otro tampoco funcionó parece que es un problema frecuente en este hotel

Partner

8/10

Excellent

11 Jul 2026

Pedro

We loved the service as it was very attentive. We dislike that no communication was given during booking for specific attire required to eat at their restaurants & how you have to travel a short distance to obtain pool towels, they should have one located close to pool and other by beach. Otherwise decent, still thinking if we would do a second visit.

Partner

2/10

Poor

08 Jul 2026

Octavio

Don’t stay at this hotel. It’s rains in the bathroom if your on the 6th floor toilet would flush correctly rust and mold around glass shower. Ac does work but the will supply you with a fan.

Family

4/10

Poor

07 Jul 2026

Gary

I don't think I've ever had a bad hotel experience in my travels until now. However, let me clarify. The staff (restaurant quality, amazing waiters, waitresses, cleaning staff, and front desk-all EXCELLENT). The actual room however is a different story. NO A/C in hot and humid weather; the security box did not work, which I heard later is common in our tower). I was told many stories...the room will be cool in 30 minutes-4 days later still hot and humid. I ask for a room change. We were shown a room in the same tower with supposed A/C...only to see someone else tried and left the room. I asked for a fan which we did receive which helped, but only moved hot and humid air around the room. At the very least I would have expected a voucher for a free stay in the future with A/C, and toyal functioning room.

Again, AMAZING staff, great restaurants, great location and beach, but, the CEO's need to get the rooms in the failing tower up to par, and stop lining their own pockets with repair $$$$$$$.

Friends

8/10

Excellent

03 Jul 2026

Randal

Its coming along, the hotel went through a old worn beach hotel for a few years, I stayed somewhere else is was not good.they've done a nice job refurbishing. The best thing about this trip was not many people there. The cleaning person failed to leave wash clothes and hand towels every day! I had to find my own. The staff is very nice and accomidating especially Martin the night manager, he is exceptional i hope he is appreciated and payed well/ give him a raise!!

Self

2/10

Poor

24 Jun 2026

Lorena

It was not a pleasant experience. I had to be moved 3 times to different rooms. The AC did not work in any of the rooms in the whole building. The door didn't close in one of the rooms. Then, at the third room, I woke up at 4 in the morning to find water everywhere. The room got flooded!

2/10

Poor

22 Jun 2026

Cam

Roaches everywhere

2/10

Poor

18 Jun 2026

Javier

A/c not working at all, Dinning places hot ,all facilities did not have a/c at all,food not great at all ,adults area all bars close hourly some even 7 pm ,not coming back never

Friends

2/10

Poor

12 Jun 2026

Raul Alejandro

1. The staff was not very friendly. Their attitude made me feel unwelcome.

2. The air conditioning was inadequate and did not keep the place comfortable.

3. The food was disappointing and did not meet expectations.

Overall, I would not recommend this place.
No bueno,

Partner

6/10

Pleasant

04 Jun 2026

Omari

My stay at Crown Paradise Golden was unfortunately a mixed experience.

When we first checked in, the junior suite room was extremely hot, and the A/C wouldn't cool below 79 degrees. It made it very difficult to sleep, especially after a long day of traveling. The room design was also odd. The bathroom had see-through glass, offering very little privacy, and the toilet was positioned facing the bed, which felt uncomfortable and awkward to me.

Thankfully, Tino at the front desk was incredibly helpful and went above and beyond by moving us to an oceanfront room. The upgraded room was much larger, had better airflow with additional fans, and offered a beautiful view that significantly improved our stay. However, the oceanfront room wasn't without issues. The shower had no curtain or door, causing water to splash all over the bathroom floor every time we showered.

The biggest disappointment was the food on the adults-only side. The buffet was below average and lacked the quality I expected from a resort. However, when we ate at the family-side Crown Paradise buffet, the difference was night and day. The food there was absolutely fuego—much better variety, flavor, and overall quality. The staff on that side were also outstanding.

A special thank you to Daniel, who worked at the entrance. He consistently went above and beyond to make us feel welcome and taken care of throughout our stay. Employees like Tino and Daniel were the highlights of the trip and helped make up for a lot.

Partner

10/10

Exceptional

03 Jun 2026

Mary Lucille

Love this resort. Come back year after year. Staff is amazing.

Family

2/10

Poor

02 Jun 2026

Rayana

NO A/C I repeat there is NO A/C. Their food options sucks. Roaches on the floors and other insects in rooms. Their drinks have little to no alcohol you can’t taste it at all. Sky pool was filthy as well.

Family

10/10

Exceptional

28 May 2026

Michael

The staff is fantastic

Self

10/10

Exceptional

27 May 2026

Brian Wheeler

The staff was attentive and wonderful. Especially enjoyed the sunset views from the beach bar and rooftop pool.
Also enjoyed the specialty restaurants. All were excellent with great service.
All in all a wonderful resort thst is a great value.

Self

10/10

Exceptional

26 May 2026

Roger

The uniqueness of the property its an older building that has been well maintained. The staff still continues to give 5 star service. It does need some updates. But it is still an Awesome place.

Partner

10/10

Exceptional

12 May 2026

Leon J

The Restaurant are nice clean and good quality

Friends

10/10

Exceptional

10 May 2026

Dylan

Loved my stay there

Self

4/10

Poor

06 May 2026

Christian

Pretty old hotel. Food was average and A.C in the room wasn't adequate

Partner

6/10

Pleasant

04 May 2026

PHILIP

Staff was amazing but lots of things to work on biggest concern was a glass door shut in my son smashing into him causing lots if cuts some pretty deep he lost 3 days of swimming and was in a lot of pain they told him anything he wanted they would comp but when check out came they charged him and complained he bleed on there sheets (there fault he was bleeding) this was my second time at this resort but i dont think ill ever be back that door could have killed my son and left him with scars for life plus the lost of 3 days vacation for him was definitely not fair.

Family

10/10

Exceptional

03 May 2026

Jake

They were updating our wing after we left, but everything was great especially the staff

Friends

6/10

Pleasant

01 May 2026

Rachel

The check in process was far too slow, just about a 90min wait. The staff was friendly & helpful. Service from restaurants, bars, room cleaning were all inconsistent. The food was mediocre and felt rushed at the a la carte restaurants. We had fun, hotel was clean and had a good vibe.

Partner

10/10

Exceptional

30 Apr 2026

Justin

Great resort! Especially for budget friendly they have endless drinks wonderful staff, and the buffet was always a great option!

Friends

10/10

Exceptional

29 Apr 2026

Brenda L

me parece una exelente opcion para descansar , la comida es buena y todos los dias tienen opciones diferentes, no fui a todos los restaurantes, solo al mexicano y muy rico, el staff muy amable. el hotel no es muy grande lo cual es otra ventaja.

8/10

Excellent

26 Apr 2026

Sherri Lee

We went in with realistic expectations for the price we paid and it more than met our expectations. We had a great vacation at CPG

Partner

2/10

Poor

24 Apr 2026

parastoo

I spent too much money for nothing, our room was so terrible, dirty and smelly. There was some Cockroach in the bathroom….!!! Last day , even they didn’t clean the room at all, after 3 times complaining, finally they changed the room….!!! I didn’t enjoyed at all.

Family

2/10

Poor

23 Apr 2026

Jane

The presentation on line shows the resort so clean and beautiful. It was anything but this. The outside, entrance, front desk, flooring, etc was all very unkept and dirty. The front desk person tried to accomodate us with a 2 bed room that was dirty, full of gnats and out balcony was butted up against the tiki bar thatched roof so we looked at a roof covering our balcony, this was supposed to be an ocean view. No view except thatched leaves blowing onto our balcony with lots of bugs and dirt. Room was not acceptable and there were no more 2 bed rooms we were told. I stood at check in desk for 3 hrs while other people were being checked in..I asked why they were getting a room before me. Give them the room you showed me with the tiki hut roof and I'll take a different one. This room had been rejected by a number of guests before me and it was not going to work. I called Expedia and spoke to Michael and Mark. They were both godsends!!! It was now almost 11PM, we had been here for 5-6 hrs, just about in tears. Michael and Mark understood our dilemma and stepped up to find us a new resort at the last minute. We went to Friendly Fun Vallarta and were very pleased with this resort. Thank goodness Expedia stepped up and took care of everything. By midnight we were unpacking our suitcases, but we were happy to see the ocean from our balcony and breathe in fresh air with no gnats. Stay away from Crown Paradise Golden, absolutely a negative rating.

Friends

10/10

Exceptional

23 Apr 2026

Andor

pool small, no pool bar other than exiting the pool.

Partner

10/10

Exceptional

22 Apr 2026

Jaime

The all inclusive was a great chose for my stay. Great food menus and variety of restaurants to have dinner. Great view from buffet and pool. I would come back another time.

Partner

2/10

Poor

22 Apr 2026

Diana

Don’t choose that’s hotel, very old, unclean, mosquitos around in rooms, not hot water in jacuzzi, loudly party’s till 11 pm, impossible to sleep, awful

Self

6/10

Pleasant

19 Apr 2026

Rebecca

At first we thought “uh oh! This isn’t good.” But we upgraded to an ocean front room (thought I had picked that room with my reservation). Much better except for the big dip in the middle of the king bed. Food was better most evenings at the sister restaurant on the kids side. Lots of booze, nice cabanas, great ocean. $15 taxi to downtown fun. Still not sure if we’d go back. Love PV!!!

Partner

10/10

Exceptional

19 Apr 2026

Darrin

The resort was relatively smaller than advertised however the views, the food and the amenities exceeded expectations! Beautiful beaches!!

Self

8/10

Excellent

18 Apr 2026

Blair Allan

Great service and friendly staff. The facility is definitely starting to show some age and could use a little TLC. The beachside bar had a great view of the ocean but limited in restroom availability.

Partner

10/10

Exceptional

17 Apr 2026

Matthew

Excellent experience all around! Great food, great staff and beautiful room! Can't wait for the next visit!

Partner

6/10

Pleasant

17 Apr 2026

Cornelia

The staff is fab, helpull, friendly, and engaging. The hotel is older and that was noticeable in the bathroom especially with the shower contol falling off etc, but all super clean. Good bed, no coffee maker or hairdryer in the room but could be asked for. Pool area us large with lots of seating and the beach is super. The gym is for this day and age not big enough, bad machines that could hurt you (wonky leg extension machine and exposed metal wires on all cables causing bloody arms!) Food is good, especialky in the restaurants that you need to reserve, bonus is the 3 restaurants at the sister resort next doir that you also book.Good drinks, cold beer so overall ok.

Partner

10/10

Exceptional

15 Apr 2026

Jeffrey

Staff is always fantastic, love the location and secure feeling at resort. Can see they are trying improve hotel as well

Family

10/10

Exceptional

13 Apr 2026

Chantel Ali

Clean everything! Lovely staff

Partner

8/10

Excellent

13 Apr 2026

Heidi

Staff were outstanding

10/10

Exceptional

12 Apr 2026

Jasper

Great staff

10/10

Exceptional

11 Apr 2026

Jeffrey

It was great stay, staff is always excellent

8/10

Excellent

11 Apr 2026

Kiana

Rooms were clean, and the mini fridge was restocked daily with beer, water, and soda, which was a nice touch.
My only complaint is the reservation system it shows restaurants as “sold out” within minutes, yet when you arrive, many tables are empty. This definitely needs improvement.
The Japanese restaurant was our favorite and absolutely worth trying. However, I would recommend avoiding Salvadors, as our food was undercooked and unfortunately made us sick.
One other suggestion would be to have an additional bartender at the adults-only hot tub / pool bar, as service can be quite slow with only one bartender.

Partner

8/10

Excellent

10 Apr 2026

Linda

Had a great time here....beach side beds were where we spent our days and it was great, food and drinks were good. Made to order omelettes in the morning were the best!!!

Friends

8/10

Excellent

09 Apr 2026

REENA

The poolside bar was good.
Rooms were cleaned upon request and they did a good job.
Staff were nice.

Partner

2/10

Poor

06 Apr 2026

GARY

Rooms are dirty service is bad not a very nice place

Partner

8/10

Excellent

06 Apr 2026

FORREST

great location, in need of some updating. food and drink options good

Partner

10/10

Exceptional

05 Apr 2026

Shelton

The rooftop pool was great and the staff was excellent. Special shout out to the food at the Paradise restaurant. From check in, to waiters, to housekeeping, everyone made our trip amazing!!

Partner

8/10

Excellent

05 Apr 2026

Leia

Amazing staff, very clean resort, good area, all around it was a great vacation spot!

Friends

6/10

Pleasant

05 Apr 2026

Timothy Paul

The resort was clean but in need of an update, staff were all friendly and willing to help.
There was tons of people selling items at the beach. At times it’s a bit over whelming.

Friends

8/10

Excellent

05 Apr 2026

Alfonso

Place is good, but it can definitely use a remodel. Hasn’t change in 18 years. Needs a furniture and premises upgrade.

Partner

10/10

Exceptional

05 Apr 2026

Barbara

The staff were amazing and very helpful with any requests we had. Never a problem getting a chair on the beach. The room was very clean and exactly what we expected. Will definitely look at booking here again.

Partner

6/10

Pleasant

03 Apr 2026

Crishonda

The poolside seating is really nice, especially the cabanas. I had dinner at the really nice restaurant upstairs and the food there was delicious. Overall the staff were friendly and helpful. The room was clean, although there was a strong odor of mildew that I complained about and was never completely cleared, the view was beautiful. The food at the buffet was just okay. I saw birds eating directly from the dessert table a few times. Overall it was a good experience. Reasonable prices and friendly staff.

Self

10/10

Exceptional

01 Apr 2026

Carole

Awesome staff...great food choices..huge variety of drinks..close to shopping

Friends

8/10

Excellent

28 Mar 2026

Terri

The staff was extremely kind and helpful. Love my ocean view. The facility ( buildingcould be kept up better.

10/10

Exceptional

28 Mar 2026

Scott Charles

Best resort

6/10

Pleasant

27 Mar 2026

Thomas

A lot of bachelor / bachelorette parties over the weekend so it was a bit messy. During the week things were good. Managment, not so good. I severly hurt my leg due to their pool grates breaking and the first aid response was great but the managment didnt check up later and offered nothing for my injuries other than paying for thr hospital bill which i had imsurance for anyway. I couldnt go in water for 4 days of my vacation due to my injury which was caused by their inadequate pool area.

Partner

8/10

Excellent

27 Mar 2026

Miguel

Good staff

Partner

10/10

Exceptional

26 Mar 2026

Nora

Bar well staffed, no ocean view. Would have liked standard coffee makers in the rooms, but service was excellent. The food could have been better, but buffet was always clean and staff were very attentive.

Family

8/10

Excellent

23 Mar 2026

Jolin

Booked a room with an ocean view and was given partial view. Vanity light in room didn’t work and was broken, called to make a report and no one came to check it out. Found a cockroach in our room. Staff was extremely friendly and helpful but conditions could be better. Room service food was honestly so nasty. Kind of annoying that all pool/beach chairs said “no reserving” and everyone left their towels since the early morning. I did enjoy that it was pretty quiet and not as hectic as the kids side so we were able to relax.

Partner

8/10

Excellent

23 Mar 2026

Alejandro

Friendly staff and very good food over all.

6/10

Pleasant

23 Mar 2026

David

One week stay at resort. Resort is clean but is older and could due with a facelift. Restaurant food was good, but the reservation process is a little confusing to work through. Buffet is not large by comparison with other places we have stayed but it is open air although covered. Problem with that, birds and flies getting at the food. Staff do their best to fend of the birds but the birds could be seen picking at food on tables, clearing stations and displayed food. On weekends, there is a large local population that comes onto the resort, resulting in lots of noise and drunks throughout the days and into the late night. Would I go there again, as a couple no. If a group of family or friends decided to attend this location I might.

Partner

8/10

Excellent

20 Mar 2026

James

A few things about this place. The food was bland and they need to have something different than hot dogs and hamburgers. It is in Mexico so tacos and taquitos or even quesadillas. The buffet was just ok. The restaurants offer foods that you can pay for too but they were not tasty either. The staff was amazing tho and everyone was so friendly and helpful. I wished I would have known about the bar at the top of the hotel before we left it was nice. get there early so you can get a cabana. Have to say that Adult only was pretty nice too.

10/10

Exceptional

20 Mar 2026

Bradley

Building is older, we only stayed two nights, food was just ok, a few restaurants were closed. The rooftop pool and bar was the right place to be.

Family

8/10

Excellent

19 Mar 2026

Hotel was ok - needs updates badly - along with main floor pool. Pool on 7th floor was nice. Food was average but food temperature was awful… tepid at best…otherwise cold. Coffee was warm..except in the area that had cappuccino and coffee/snacks.
Staff was exceptional in all aspects. Always asking if you need anything and always cleaning.

Partner

6/10

Pleasant

16 Mar 2026

Belinda

The food was not great. The hot food was luke warm. Resort was small so easy to get around . Our toilet would not flush most the time and had to spend time requesting it to get fixed three times . Staff was great very friendly

Partner

2/10

Poor

16 Mar 2026

David Martin

No swim up bar a cesspool for a hot tub was there. Not clean. Pool had scum on the top . Sand everywhere. Lobby bathroom had broken toilet seat. Not clean.

Partner

2/10

Poor

16 Mar 2026

Dallas

Beware! I booked the honeymoon sweet for me and the new misses, when we arrived we where given our room key and taken to our room to be met with another couple in our room. Went back to main desk and was told someone gave them our room, but they are leaving tomorrow so we went from our honeymoon ocean view 980sq feet booking to a regular room with a street view and where told to come back tomorrow and they would fix it, came back the next day and was told our actual room would be ready by 4pm so had to wait for most of the day to get our actual room, when asked what would be done about this or reinbursed they told me there was nothing they could do because i booked through expedia and on there end the room difference was only a few dollars difference not hundreds of dollars as advertised when purchased, had to call for many thing in this room to get fixed or looked at like lights and fans. After the staff could tell i was anoyed after this mix up so seemed like they totally avoided us for the rest of the trip. Great honeymoon experience.

Partner

6/10

Pleasant

15 Mar 2026

Mike

The building is old and could use some upgrades. The staff is super friendly and helpful.

Partner

6/10

Pleasant

15 Mar 2026

Landeros

The Ocean was visible from our room.

Partner

10/10

Exceptional

13 Mar 2026

Judy

Yes

Partner

8/10

Excellent

13 Mar 2026

Katherine

the room we had was ocean front and of course loved the view. the bathroom was a bit dated with narrow tubs and short shower heads, great if your under 5\"! the staff was great and there was souvenir shops within a block as well as a pharmacy like shop and a grocery store. 2 malls within a short walk as well as a walmart/sams club. sandy beaches for miles u can walk and beach activities to use/play

Family

10/10

Exceptional

12 Mar 2026

Mauro Cruz

Nice hotel, great customer service

Partner

10/10

Exceptional

12 Mar 2026

Perla

My husband enjoys his birthday vacation and so was I we enjoyed very much will be back soon

10/10

Exceptional

12 Mar 2026

Charlie

Full ocean view

Family

10/10

Exceptional

11 Mar 2026

Clarke

Good room and good location for hotel.

Partner

10/10

Exceptional

10 Mar 2026

Mark

Great staff and the resort is wonderful. Roof top pool is great the favorite spot.

Partner

10/10

Exceptional

10 Mar 2026

marisa

YES

Partner

6/10

Pleasant

10 Mar 2026

Jarviz

Old rooms, A/C not working....

Business

8/10

Excellent

10 Mar 2026

Steven

The room and view were beautiful, but we had some trouble checking in (key didn’t open room) then the next day we tried to make a dinner reservation, eventually the concierge said that we were in the wrong room (we were in the room on our check in papers), this issue stayed with us until we checked out. Not really bad, just odd.

Partner

6/10

Pleasant

09 Mar 2026

Kayla

Angel the bellman, and the front desk manager, female , glasses awesome attitude, made my overall experience. She held my hand literally to my room. I had expectations and upon arrival there was co fusion, the bellman took it upon himsepf to take prder and accommodate my request along with front desks help. I got a baller patio (3408) down side my ac wasnt pushing to be as cold as i would have liked it. Their tech was out for the evening , they pffered me another room but i didnt want to give up my patio. Lol so i asked for a fan and they got me 2 instead until the next day. Very kimd staff. I would return and even ask for the same room becuase of the view and space it had to offer.

Self

10/10

Exceptional

09 Mar 2026

terri leeann

I just returned from a month at this resort, the staff as always was amazing, my room was spotless everyday,ac was very cold,tons of hot water and great pressure.
View was amazing.

Friends

8/10

Excellent

08 Mar 2026

Lynne

Our ocean view was a bit of a distant view with other hotel units in front of us but we did still see the ocean. We ate at the buffet & burger snack bar most of the time-my husband didn’t like to put on long pants!! The breakfasts were the same each day but you could have an omelet made & there were enough items to switch it up. Seems the dinners revolved around a theme like Chinese or such-it was all pretty good.
I’ve always heard about subpar alcohol at all-inclusives. Unfortunately, this place followed suit. They specialized in their own “specialty” drinks however I found them to be way too sweet but very pretty as the mixes were heavily colored. The drinks were also weak-I had to request more alcohol. Only a couple of non-well alcohols if you wanted to make your own concoction. Ended up getting a bottle at a liquor store.
The housekeeping staff was superb-had clean towels & made bed every day.
Overall, I would recommend the resort.

Partner

8/10

Excellent

07 Mar 2026

Patrick Joseph Michael

Our room could have used a bit of an update, but they were clearly doing some renovations on the upper floors. Staff were excellent friendly and accommodating.

Partner

10/10

Exceptional

06 Mar 2026

Betty

Yes

Partner

10/10

Exceptional

04 Mar 2026

John

Friendly staff

Family

6/10

Pleasant

04 Mar 2026

Hailey

Beachfront property, close to the airport and a quick uber ride to the malecon. Walking distance to grocery store, convenience store and pharmacy.

Partner

8/10

Excellent

03 Mar 2026

Steven John

Very friendly and helpful staff

Family

10/10

Exceptional

03 Mar 2026

Thomas

Beautiful beach views. Nice and clean rooms. Ruben at the lobby bar and Victoria at the beach bar were super cool and helpful.

Self

10/10

Exceptional

03 Mar 2026

Barbara

great view, nice room staff very helpful, in places to shop

Partner

6/10

Pleasant

03 Mar 2026

Rhonda

Staff is amazing! Our room was not very clean, there were water rings on the jacuzzi from drinks from the prior guest. When showering, the shower would stop and you would have to wait for it to flow again. The worst part is we got food poisoning that lasted several days. Their pool side food court had a large pan of cooked hamburgers setting out and they would placed them in the grill to warm up a bit, not enough to melt the cheese. I should have known better than to eat one because I’m pretty sure that is what got us all sick. We came 8 years ago and it was much better then. Will not be come back.

Partner

6/10

Pleasant

03 Mar 2026

Delbert

Food was fair. Rooms were noisy because of air conditioning

Partner

10/10

Exceptional

02 Mar 2026

Roseate

Clean room, ocean view and great food.

Partner

10/10

Exceptional

02 Mar 2026

Mary

Staff was excellent, front desk could be more efficient, Rooms booked 4 months early were not available and negotiation was not possible. We waited 4 hours to obtain a room. The concierge service was excellent.(Caesar). As was the porter service (Daniel).

Family

2/10

Poor

01 Mar 2026

Bruce

Didn't get the room we booked, talked to front desk, said not available, said check back next day, did they said same thing not available, third day finally got a different room still not what we booked but better than the first one, beautiful resort, good food, friendly staff outside of the front desk, would not stay here agian or recommend to any else

8/10

Excellent

01 Mar 2026

BARRY

The staff is the biggest asset to this resort. Front staff are incredible. Daniel who first greets you, Caesar who helped us every single day of our 28 day stay with reservations either on or off the resort. Portofino, Ivan, Antonia, Ricardo, Alonzo among the many bartenders and waiters who were so attentive. The front day needs to upgrade their system oxo as not to ignore the requests of returning guests ( some over twenty years).

Family

10/10

Exceptional

01 Mar 2026

Collin W.

4.5/5 Staff at CPG were outstanding. Always very helpful and courteous. Even during the events of 2/22‐2/24, they worked admirably. Rooms were well kept. There were only a few areas that could use some attention, but nothing was dirty or unsightly (the a/c in our room was a bit loud). The food was better than I thought it would be. The buffet always had enough variety that everyone in our group was satisfied. Location is good. We walked 10min to the marine terminal for our excursions. There is a pharmacy and a MedExpress of sorts just outside the resort. A taxi to Old Town is about 200 pesos. Even considering the events of 2/22-2/23, I would absolutely visit PV and stay at Crown Paradise Golden again.

Family

10/10

Exceptional

28 Feb 2026

Tammy

The room was always clean- thank you Veronica! Our needs were met - thank you Daniel and staff. The bar and Breeze were always ready -great job to the staff. Special shout outs to Virginia, Carmela, Magdalena, Antonia, Ivan, Portifino, Luz and everyone else was awesome always making sure we were hydrated. Juan , Alfonzo, Oscar at the buffet always hustling managing to keep up with seating us making sure we have refills. We can’t forget Donna and Luiz at the omelette bar. Each and every one made us feel like family. We appreciate you all!

Family

6/10

Pleasant

28 Feb 2026

Gloria Lee

The food seemed to always be the same in the buffets. The staff is amazing. Salvador the bellman and our cleaning lady Francisa. (May not be spelled right). We were in rooms 1610 and 1613 and she did both rooms. They were the best.

Family

2/10

Poor

28 Feb 2026

Brian P

We did not get to Puerto Vallarta because the airport was closed... despite having stayed at Crown Paradise several times in the past, Orbitz has notified me that the resort would NOT be granting me a refund? This is wholly unacceptable !!!

Partner