Name: Sunscape Puerto Vallarta Resort and Spa
Address: Avendia Francisco Medina Ascencio 5, Puerto Vallarta, 48333, MX

Sunscape Puerto Vallarta Resort and Spa

Puerto Vallarta · Mexico

Avendia Francisco Medina Ascencio 5View location

100 reviews shown

8/10

Excellent

23 Jul 2026

Luis Javier Guzman

Buena experiencia en general pero face falta más limpieza en las áreas comunes.

6/10

Pleasant

22 Jul 2026

Rene Betancourt

Most staff was helpful. Food is subpar. Pool closes way too early, 6:30pm. Bartenders are ok. Wedding venue staff was great. Bathrooms are a little run down and could use some deep cleaning and conditioning.

2/10

Poor

19 Jul 2026

Kassandra

So expensive not worth the price

8/10

Excellent

08 Jul 2026

Elizabeth

Family friendly and staff were phenomenal.

Family

6/10

Pleasant

04 Jul 2026

Roxana Sarai

Liked the open bar and 24 HR cafe.

Did not like pool. Did not smell like Clorox and my son got an eye infection from the pool. I was told they don’t clean every day due to the rain season. Saw dirty used tampon hanging from pool ladies restroom. Water park was not working. They said under construction but never saw any construction. I mainly booked resort because of water park for kids.
Rooms need to be updated. Beds are old. Furniture needs to be updated overall.

Family_with_children

6/10

Pleasant

01 Jul 2026

Sandra

The room was the best part. Very clean and comfortable. Most of the staff is very kind and helpful. The only thing that seemed a bit off to me was that they seemed short staffed. The bars only had one Bartender so the lines to grab more drinks were a little long and the bartenders seemed to be overworked and overwhelmed.

Family_with_children

2/10

Poor

24 Jun 2026

Alma

Very poor service, food wasn’t that great and drinks were not the best. Staff wasn’t very friendly or helpful either. Don’t recommend!

Partner

8/10

Excellent

04 Jun 2026

Luis

Falta de mantenimiento

Family_with_children

4/10

Poor

03 Jun 2026

Jennifer

A/c in the room was terrible. Call maintenance around 2AM because we couldn't sleep. Maintenance messed with thermostat left saying give it time to cool down. Around 10am we called agin. A different maintenance man came. Put the order in. Said they know the a/c isn't working properly don't know why they booked that room.
Buffet was terrible. They have them nights. Not open buffet like other resorts. Room service has better options but not many. Are picky on dress code not an upscale resort for that. Bar open after 10 AM. Terrible if you have a hang over. Kids game room are lots of broken down missing items.

Family_with_children

10/10

Exceptional

17 Apr 2026

John

We were pleasantly surprised by this resort. Hospitable, but not in your face, helpful when asked. The serving staff in the restaurants seemed to not understand good service gains better tips, we just started tipping in the beginning of the meal and things rolled smoother.

Aside from that, the food was 100% good, and authentic as we have come to expect from Puerto Vallarta, the view was very impressive, and the proximity to everything was very good. I would stay here again, maybe brush up on my Spanish though as it is popular with locals as well.

Family_with_children

8/10

Excellent

15 Apr 2026

Klaudie

The activities were fine, mini golf and basketball court very outdated, pool was good, friendly stuff, clean rooms, below average food.

Family_with_children

4/10

Poor

26 Mar 2026

Rimmy

Overall, this all-inclusive stay was underwhelming. The rooms and bathroom felt outdated and lacked space, which made the stay less comfortable than expected. The pool and outdoor areas were limited, leaving very few spots to relax and hang around if you are a group of people. Cleanliness was also a concern, especially in the public restrooms near the pool areas, which were not well maintained. The food was just average, with limited variety and not many appealing options. If you’re used to the standard all-inclusive experience in Mexico, this property does not quite meet those expectations.

Friends

10/10

Exceptional

24 Mar 2026

Colin

The resort was very clean and the staff were friendly and amazingly helpful. Our room was clean and had a great view oc the water and mountains. There was a lot to do during the day as they had an entertainment team who were all getting involved in the activities. This is our second time staying here and we would stay again. Thank you.

Family_with_children

10/10

Exceptional

18 Mar 2026

Marianna

Great place to stay

Family

4/10

Poor

11 Mar 2026

Lori

This hotel was just ok. Our room was not even close to what I chose when selecting from the photo.
Very disappointing.

Partner

8/10

Excellent

11 Mar 2026

Courtney

Even though parts of the hotel is under construction and other parts are a little run down, this is a relaxing spot for families at a great cost. Customer services is great and the view is amazing. Very close for a walk outside the hotel with shops and restaurants to visit.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Betelehem

Clean, friendly staff, room was exactly as described.

Friends

10/10

Exceptional

05 Mar 2026

Cherie

Great view, excellent staff, love the activities

Family_with_children

10/10

Exceptional

02 Mar 2026

Zayra

Everything great

Family_with_children

10/10

Exceptional

28 Feb 2026

Carlos

Amazing staff

8/10

Excellent

21 Feb 2026

GUILLERMO DIAZ

Staff was super helpful and friendly.

6/10

Pleasant

20 Feb 2026

Scott

Our room was pretty decent except there was mold around the underside of the inside of both sinks which was pretty gross. The food was definitely below par so we ended up eating most meals off resort which is too bad when you pay for all inclusive. The pool was dirty and the water was not clean so I ended up only going in once. We had friends staying there also and they only had hot water in their shower 3 days out of a 10 day stay. It sounds like I’m very judgmental but I very rarely write a review but I just want people to know what they will get.

Friends

2/10

Poor

18 Feb 2026

Nilba

Llegué y me quedé 30:00 minutos no se debe de quedar uno más el lugar es orroroso suscio viejo huele a humedad el servicio al cliente es malísimo no se lo recomiendo a nadie pedí mi rembolso de la reserva y no me la quisieron dar ni siquiera se preocuparon por preguntarme porque me iba las fotos que tienen en la agencia de viajes es expidia y son muy viejas porque lo que se ve en las fotos no es nada a lo que tienen. Ojalá y lo sierren el hotel no debería estar funcionando .!!!!!

Partner

10/10

Exceptional

16 Feb 2026

Julian

It was the perfect stay

4/10

Poor

08 Feb 2026

Kathren

Food was good. Most staff were great. The whole property was needing some upgrades and deep cleaning. We booked a deluxe resort view and we were staring at a wall and the smoking area was right across from us. We did get moved but still not a deluxe view. Our view was the kids water park area. Was better than before...Still made the best of our trip but would not go back. The last straw for me was the cockroach we found in our room on the last day!! Groas....

Leisure Partner

6/10

Pleasant

07 Feb 2026

Merlin

We found that during our one-week stay at Sunscape, there were positives and negatives, as follows:

Positive:

•Friendly and helpful staff
•Alcohol was of good quality and quantity
•The pool was clean and a good temperature
•Easy beach access was nice

Negative:

•Our room was right above the smoking area and too often we had to close our balcony door to avoid smoke
•Our room was right above the outdoor nightly movie venue, and it was so loud, we could not hear ourselves speak without closing the balcony door
•In general, there was too much noise, including unsupervised youths in the hallways late at night
•The food was for the most part bland, and too often only warm instead of hot. The best food was in the Italian restaurant.
•Our room was dated and somewhat shabby
•There appeared to be no enforcement of any of the resort’s regulations (other than out of the pool at 7:00 p.m.)
•The smell of the cleaning solution used by housekeeping was very strong and unpleasant in the hallway

Partner

2/10

Poor

07 Feb 2026

Edward

The room and balcony were very good. The buffet was terrible. I found one piece of white meat chicken in ten days there. Lots of stuff repeated day after day. Some staff were very nice a lot were indifferent snotty and unhelpful. Completely unfriendly to smokers. They had to climb 4 flights of stairs to an area with no cover from sun or rain. In short we would never stay there again.

6/10

Pleasant

02 Feb 2026

Darren

The elevators need some work, 3 elevators but only one was in service so wait times could be ten minutes sometimes to get up to your room
I would spend some money on elevators and pool tile maintenance

Leisure Partner

6/10

Pleasant

19 Jan 2026

Layla

It is an average place---

8/10

Excellent

15 Jan 2026

Sharan

Yes great room

8/10

Excellent

13 Jan 2026

Bruce Griffin

Room and seaview deck was great although showing some wear and tear. Staff was great but food and beverage was disappointing

Leisure Family

4/10

Poor

09 Jan 2026

Barry

Long waits for meals. 35 to 40 minutes. For breakfast

Business_and_leisure Partner

4/10

Poor

08 Jan 2026

Rhonda Lynn

Charged extra upon checking in. 1 of 3 Elevators not working. AC not working in restaurant.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Martha

Evrething

8/10

Excellent

04 Jan 2026

Matthew

The people are amazing. If your ll

2/10

Poor

04 Jan 2026

Manu

Yes. The Room needed repairs. Bathroom half glass door was missing. Staff always cross examined even for want of towels or water botels. Dinner timings were upto 11 pm but at about 10.20 pm daily you hardly find anything on buffet tables. After 10.00 p.m. they never bothered to fill the buffett items. Vegetarian dishes were not avialable.

Leisure Family

6/10

Pleasant

03 Jan 2026

Dakota

Overall, we had a nice stay at Sunscape but it left some things to be desired. The rooms are very outdated and missing simple things like towel hooks in the bathroom. So you have to hang your towels over chairs or your luggage in the room. The food was average but good. Use caution during breakfast in the main dining restaurant if you are seated close to the beach. There are bees everywhere and the hotel doesn't appear to be doing anything to control it. We had to be moved to a different table multiple mornings and even left breakfast early one day because the second table still had bee problems. If you have anything sweet to eat or drink then the bees are attracted to it. It's not 1 or 2 bees. We had at least a dozen or more swarming our table one morning. We complained to the staff multiple times but it was shrugged off as normal. I tried raising the problem to a supervisor, but they weren't at work. Nothing was done to fix the issue during the five days we were there. The property was clean and the 24/7 cafe was nice. Most of the staff were very friendly and helpful. We didn't feel like we got the most of our money with this property compared to other resorts we've been to especially considering what we paid. If you don't have high expectations and just looking for a smaller resort to relax, then Sunscape is a pretty good option.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

kurtis

Good drinks , terrible food. Staff is very friendly. Property fairly clean. Pool was way too over crowded. Definitely not relaxing and no beach palapa available any day . Not even any chairs outside available ever . Not one time did we get a chair or table on the beach

Business Partner

6/10

Pleasant

03 Jan 2026

Sherri

This resort is in a great location and was kept very clean throughout our stay. It is an older property and could benefit from some updates, but as it stands, it is well maintained. The food quality was average, but there was enough variety to find something enjoyable at each meal. What truly stood out was the exceptional service from the staff. No matter where we were on the property, the team went above and beyond to make us feel welcome—something we’ve only experienced elsewhere in Mexico when tipping heavily. Here, the service was consistently outstanding without that expectation. Overall, a pleasant stay with incredible staff that made the experience memorable.

Friends_and_family Family

2/10

Poor

31 Dec 2025

Sharon

very low in all aspects

Leisure Family

2/10

Poor

29 Dec 2025

Patricia

This place looks great on paper but left us scrambling to see if we could find a new place day after we checked in. The air conditioning in our room war broken and consulted hotel maintenance about it twice, but they still were unable to fix it or move us to a new room or find a fan so we just had to deal. The toilet was cracked at the bottom leaking water all over the floor. The safe was broken and inoperable. There are swarms of bees in the oursode dining area causing fear with my children as they were surrounded by 39 bees when eating breakfast. I think they misplace must have been much nicer in the past but has fallen I sto massive disrepair and was not worth the 525/night we paid at Christmas time for a it . It’s a Hyatt affiliated property but honestly evens. Motel 6 would have been an upgrade. Please think twice before booking.

Leisure Family

2/10

Poor

26 Dec 2025

Rupinder

Staff tried to scam us with extra charges even though we booked through Expedia saying one child needed to pay more. After 2 hrs arguing back and forth and showing them they had charged the older child as an adult already with the airline and hotel, they agreed otherwise we were told to pay up front or we couldn’t check in. The lady at front even said manager wasn’t available to speak, yet she came out chilling and when asked to speak with her, she agreed to help. Later, they apologized but it was all a set up to scam us. We booked the sun club which they didn’t provide at check in. Later they ran up to us saying they messed up and changed our membership. Cleanliness wise, the toilet wouldn’t flush, the shower hose was broken. They promptly fixed though. The sheets had stains, buffet food was okay. Being next to the ocean and enjoying the sand and weather is a pro about this place.

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Carlota

Service in the beginning was bad. They charge me almost $900 dlrs for 1 person. Didn’t honored the 200 per room credit. Never received it. Never asked me about it. They told me that when booking I need to specified what I want meaning rooms together if I order an additional room. One of the rooms was another building apart from each other. Never had this experience with any hotel that I’ve been at. I have never complained about any hotels, but this is a very bad experience. I literally paid for another room with those $900 very disappointed.

Leisure Family

10/10

Exceptional

21 Dec 2025

Tonya

Great facility and extremely friendly helpful staff. My only complaint is that the elevators were slow and they were working on a third elevator bay. The sleeper sofa also doesn’t pull out into a bed, but we did just fine and had an amazing time. This hotel is in the hotel zone, which means you’ll have to uber to the Romantic Zone for most sites and tours. It’s best for families, if you’re a couple traveling I would stay closer to the Romantic Zone.

Leisure Family

10/10

Exceptional

17 Dec 2025

Ramon

Friendly and helpful staff, great for kids. Food and drinks were good. Will stay here again

10/10

Exceptional

14 Dec 2025

George

I had the most pleasant and courteous staff during my visit. I had to make some changes and they were very accommodating. Lupita and Diego were very professional and helpful at the front desk but truth to be told, everyone I encountered, from housekeeping to the restaurant staff were very polite. Thank you!

Leisure Self

2/10

Poor

11 Dec 2025

Luz

Everything was awful, I will never return. The beds were super uncomfortable, it smelled horrible of mold, the service was terrible, the facilities were old and neglected, they didn't even clean the room or take out the trash, you had to go to the lobby for towels, the food was very bad, it's not worth spending your money at this hotel!!!

Leisure Family_with_children

6/10

Pleasant

19 Nov 2025

David

Room was nice clean view was good what is showed staff and cleaners are nice 5 restaurants 2 open
Food was bland all tasted the same went to Italian restaurant wanted extra money for wine and food was the same bland deserts where not bad breakfast was Buffett but omelette was made in front of you which was good not much for lunch until 130 before that food truck hot dogs and hamburgers and potato chips ehhhh need to get down to beach early if you want a lounger after 10 no space to sit by pool or beach booze was good whatever you want tasted good rooms are quiet

Leisure Partner

6/10

Pleasant

17 Nov 2025

Denise

The kids pool with multiple water slides was great! Our 3 1/2 yr old spent so much time there and had a blast. Overall the food is okay, the main buffet has a variety but lack luster. The lunch time snack shack is very basic. If you’re a foodie avoid this resort otherwise it’s fine.

Leisure Family_with_children

6/10

Pleasant

16 Nov 2025

Eric

Room smelt of mold, buffet was pretty much the same all week, front desk staff very helpful, lots of locals at this resort, kids club was very good would I go back probably not still had a great time, 5th time in puerto Vallarta. It’s a 3.5 star or low 4 star

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Eric

It’s a good place to stay , but food terrible..

2/10

Poor

14 Oct 2025

Jashua

Immediately upon arriving on Sunday we encounter issues with our room. It was not clean, counter was dirty, sliding door didn't have a handle to open it, our room was given to me under someone else's name, my name was under another room, our ac was not cooling down, our shower was not working properly, the pool had broken tile and my husband cut his toe, when he told the lifeguard he just gave him a band-aid, our backs hurt because our mattress was bowed. When asked if they had any channels in English the answer was you should’ve paid to stay at Secrets Resorts, they have English there. We kept calling the front desk for all this issues. On Thursday we were told we had to talk to Concierge, this is 5 days after we had arrived. Concierge exchanged the mattress, offered VIP lounge (not worth our hassle) gave us 4 chocolate covered strawberries and room service but when we called for room service, they told us we had to go to the front desk to pick it up. Since day 1 we wanted to be moved to another room but because I booked through Expedia, I had to request it through them. I also reached Expedia, they told me the hotel had offered me a Junior suite and when I tried to explained to them the situation about the mix up on the names Expedia wouldn't listen refused to helped me believing the hotel and even though we paid for insurance for our reservation, they said we have to take it up with our insurance and call them directly.

Leisure Friends

2/10

Poor

14 Sep 2025

Arturo

Dirty, needs many upgrades and pictures make place look a lot nicer

Leisure Family

6/10

Pleasant

13 Sep 2025

Jorge

Very nice staff. Hotel was nice but had a flying visitor in are room

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

ugochukwu

Satisfactory

10/10

Exceptional

03 Sep 2025

Adaku

Nice resort, enjoyed my stay however, rooms are in need of renovation.

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

EDUARDO

Incredible staff, diligently working to upkeep the resort. The grounds were beautiful, a clean pool, the food was good, rooms were Ok.

Leisure Family

6/10

Pleasant

31 Aug 2025

Edgar Genaro

Kidds friendly

Leisure Family_with_children

8/10

Excellent

21 Aug 2025

Janica Armanda

Food is great and pleasant, staff are friendly and helpful. The only inconvenience is the elevators, specially in the morning the elevators are busy there is a long wait.

Leisure Family

10/10

Exceptional

14 Aug 2025

Antonio

The property is very well spread out and very convenience. I will recommend to everybody that is looking to have a great time in the beach.

Leisure Family

8/10

Excellent

11 Aug 2025

Karen

It needs to be updated in some areas such as the rooms. As well, housekeeping should be more mindful of the sheets they lay in the rooms because i found a hair on the bed when we first entered.

Leisure Family

6/10

Pleasant

06 Aug 2025

Lizethe

Bajo mucho la calidad de la comida y buffet,

Leisure Family_with_children

6/10

Pleasant

26 Jul 2025

saul

Food is not the best

10/10

Exceptional

25 Jul 2025

Graciela

I love it

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Joel

Love to stay

Business_and_leisure Family_with_children

8/10

Excellent

23 Jul 2025

Jose

Property needs some attention and updates. But the STAFF was great! Smiles and very courteous everywhere we visited. We also took advantage of the Explorer's Club (Kids Club) and the kids loved it. The girls there are super nice and very welcoming to our little ones. Gina, Nayeli Sandra and Diana need to get the recognition there. Great attitudes! Overall, we enjoyed our stay and really close to the Malecón(Boardwalk) and airport. Would definitely come back. Hopefully by then, some updates/upgrades have been made. But the staff alone make up for that.

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

Sonia

The variety of food was not the best, and hotel was not well equipped for heavy rain and flooding. However, the management of the hotel was great at helping with our request, for example we got a new room due to the air conditioning not working. Overall, it was not the best experience.

Leisure Family

8/10

Excellent

23 Jun 2025

Raquel

Needs more dinning options.
The lobby TOO hot at night time.

Leisure Family

2/10

Poor

23 Jun 2025

Veronica Murillo

This hotel is in poor condition. The restaurant area, reception, and open bar are leaking everywhere. The only good thing about this place is its waiters. It's very expensive for the service they offer.

Leisure Partner

6/10

Pleasant

19 Jun 2025

Marga Arel

Was leaking everywhere , front desk was not the best but regular , people they do the rooms and outside of the pool ect were very nice love them . Food was not that good only breakfast was ok

Leisure

6/10

Pleasant

08 Jun 2025

Yadira

Great resort with a lot of fun activities. The beach was clean. The staff is outstanding from the front desk to the servers and the cleaning staff. Everyone greets you entry time they see you. The 24hr cafe was fantastic. My main complaint was the food. It was not good at all. Breakfast lunch and dinner at the buffet were always lacking options and the options tasted awful. The only thing I really ate was the tacos at the Mexican restaurant other than that we had to keep leaving the resort to the mall next door to get food.

Leisure Family

8/10

Excellent

28 May 2025

William M

Lovely lots of things around

2/10

Poor

25 May 2025

Verified traveler

Terrible.

Terrible. You cancelled paid in full reservation because I couldnt get there the day of. Delta caused the delay. Not me.
Don’t understand why you would just cancel my entire stay.

Partner

6/10

Pleasant

26 Apr 2025

Augusto

I believe this is a 3 star hotel, it provides the minimum for a good stay: Comfortable beds, some good food options, very helpful staff, ocean front. Old property, needs lots of maintenance.
Some hints: from the moment you arrive people will work hard to sell you something, It cost me 3 hours of my time fending off sales people and in exchange I received some good discounts. The place is crowded, but I like that as opposed to higher end resorts that are lonely. Met lots of families. All buffet/restaurants have at least a few good options, trial and error. I enjoyed the entertainment program. Kids had a blast, didn’t want to leave.

Leisure Family

8/10

Excellent

21 Apr 2025

Sara

Staff was very kind and hospitable. The activities for the kids were good and easy to join and leave! They had a waterside area, pool with shallow part and tame spots along the beach for the littles to play. The entertainment was good and the food and drinks were also good. We have been to higher rated resorts but this one was everything we needed and perfect location along the beach and close to airport!

4/10

Poor

16 Apr 2025

Alexandra De La

Room smiles, ac unit Very noisy.

Leisure Family_with_children

4/10

Poor

13 Apr 2025

Stephen James

We did not like the noise, food was sub par, resort shape was shabby, elevator broke down and did not like the pressure sales in the lobby.

Leisure Family_with_children

4/10

Poor

07 Apr 2025

Angela

My kids loved the kid's waterpark area, where we spent a lot of time. The big pool was nice and warm, but in need of repair. They closed the pool at least 2 times on our 6 day stay, not sure why. The food choices at the sunclub were iffy, lacked seasoning or flavor. Once had a potato salad where the potatoes were raw. I got my parents the best upgraded room, and their bathroom door kept sliding open. Not sure the sunclub upgrade was worth it, they had an area on the beach but allowed others to sit there. Once, we were asked for our room number to make sure we belonged there, but a large group (12 ) of mostly non sunclub members, and other groups were not asked. My family and I felt a little discriminated as we are Latinos.
Employees were warm and welcoming for the most part, but the facilities were lacking. We've stayed at Secrets and NowAmber (which is now Dreams) resorts before, and loved them. So we were disappointed by this sister property being so far below what we expected.

Leisure Family_with_children

6/10

Pleasant

06 Apr 2025

Wing Shan

I had a great time at this resort in the last week. The stay was great for the most part. However, it could be more updated, have more dining options, and the property could improve on the cleanliness.

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Dellanira

Todo muy bien!

Leisure Family

8/10

Excellent

01 Apr 2025

matthew

this property lacks a hot tub. the food in the italian restaurant was great but the rest of tge options were mediocre. location is good.

10/10

Exceptional

01 Apr 2025

Christina Marie

The children's water park was nice for the kids. We had a waiter named Mario for breakfast who did a wonderful job.

2/10

Poor

01 Apr 2025

Victor

Don’t waste your money or time in this Resort, I’m rating this hotel one star out of five, this was the worse vacation experience I ever had for being an All inclusive I ended up dining outside the property. Property and rooms very old and outdated, two small elevators for every one, kids pool no heated water, big pool some tiles are missing this is a potential for your feet to get hurt, “wear pool shoes”. Food is limited with no flavor, snacks are very limited and can’t eat at pool area. Drinks very limited, if you don’t tip you won’t get good service, and you have to make a big line for a drink, not enough bar tenders and waiters for everyone. Pool towels are very limited for everyone if don’t make it for a round of towels you have to wait 20 mins for one. Beach chairs are very limited for general admission you have to be part of their VIP club to get a seat if not you’ll get kicked out by their security guards if you are seated in the VIP beach chairs. The beach is not private and it’s public so you will be bothered by vendors every 10 mins offering you any kind of service or food. Customer service is half and half, some of them are nice to you and the other half are very rude. WARNING, at the date of check in you will be greeted by a customer service of an agency name “Unlimited Vacation”, they’ll harassed you to offer you a ridiculous price package for you to sign up. Save your self money and headache, Motel 6 is better than this place.

Leisure Family

6/10

Pleasant

30 Mar 2025

jasbeer

Had to change rooms , mold and broken shower , very dated

Leisure Family_with_children

10/10

Exceptional

30 Mar 2025

Colin

My family and I loved staying here. The property was very clean and well kept. The staff were very friendly and were always looking for ways to enhance our experience. The entertainment team here work very hard and long hours to put on shows, movies for kids and all day long entertainment. It is conveniently located near a shopping mall and other activities. The room was very clean and well kept. There were many different dining options. We would definately stay here again. Thank you Sunscape team for making our family vacation absolutely amazing!!! See you again.

Leisure Family

4/10

Poor

27 Mar 2025

Jennifer

so couldn’t get reservation i made through expedia for over an hour to their system, nothing to eat after got checked in- decided to go to beach- no towels- all inclusive and i drink white wine and wine is warm he says- what who keeps wine warm? got really sick, then desperately needed shower- no hot water- then elevator broken when leaving so had to carry luggage down two flights of stairs! luckily only on second floor

2/10

Poor

26 Mar 2025

Moisés

Demasiado sucio , água de área de niños agua Elada

Leisure Family

2/10

Poor

25 Mar 2025

kir

this is the worse hotel the i have ever stay from the buffet to the from desk

10/10

Exceptional

22 Mar 2025

Hugh

Helpful staff

2/10

Poor

21 Mar 2025

Kristal

The rooms are old and run down. The worst part is they are insistent on making you attend “a meeting for a travel package.” They will call you to your room and bother you. Kids took up the swim up bar area to jump off the stools and get frozen drinks from the bartenders. There is a “strict dress code” to only certain people for the restaurants. Collar shirt no sandals but if you paid them extra they would let you pass. They serve only dos xx and 2 of the days they ran out of light beer. Liquor is very cheap no such thing as top shelf here. All chairs in the beach area were taken by 8 am despite a “no saving chair policy” . If you are staying here take a cup..they will fill it. Otherwise you will get an extra small cup . We ended up leaving the resort everyday as the food was not good.

Leisure Friends

8/10

Excellent

20 Mar 2025

Michael James

Sunscape is a nice place to stay. Our grandsons liked the pool and water park. We had Mario for a waiter for breakfast and lunch and he did a wonderful job taking care of us.

Leisure Family_with_children

8/10

Excellent

18 Mar 2025

Avery

Great for families. The staff were amazing, location was great and would recommend for others with children.

Disappointed we could not dine at the Italian restaurant with children, which provided far less options for dinner. Would also recommend a more defined rule for Floaties. I was unable to float in a small ring (adult sitting floater that is 2.5 feet wide) while others were allowed sitting floaters with nets. It’s unclear how those two things are different and one is allowed while the other is not.

For volleyball I would also suggest a longer playing time in the evening. All five times we played, by the time the staff arrived and the sand was watered down we started at 420/430 and were promptly stopped at 5 pm. The option to rent the ball and keep the net up until sunset would be great. Many other resorts do it this way as it is not an activity that needs to be staffed.

Leisure Family_with_children

10/10

Exceptional

18 Mar 2025

Bradley

Staff are amazing and treat you like family. Rooms are kept very clean and facilities were great with lots of activities available.

Leisure Family_with_children

8/10

Excellent

16 Mar 2025

Lisa

Property and amenities were as expected. Very family focused and friendly so if you’re into a more party like vibe this isn’t the place. My only issue was allowing guest to save places at the pool early in the morning but not using them until after lunch.

Leisure Family

10/10

Exceptional

14 Mar 2025

Verified traveler

All of the staff was great! I would definitely book here again.

Leisure Family

10/10

Exceptional

13 Mar 2025

Teralynn

Amazing family friendly property, the entertainment shows and staff were amazing! We loved the popcorn and movie at night outside before the entertainment show.

All the staff were super friendly, would address by name at the restaurants. The food was great and changed every day. We loved the 24hr Cafe that had coffee, veggies, sandwiches and baking, perfect for a late snack. Alex is the best for server at the pool!!

The location is amazing with a mall next door and quick taxi to malecon and marina.

Our room was simple but the partial ocean view was better than partial. We could watch the entertainment shows half the days from our balcony. Our room was kept super clean by Veronica, including keeping the ‘chair bed’ my 8 year old insisted on sleeping on, she gave extra blankets for it.

The only issue is people ‘saving chairs at 8am and not coming back till the afternoon despite signs saying not to. Staff would start to remove the towels around noon. A few times we just did it ourselves to get a chair. My 8 yr old has always been too scared to go on a water slide but he loved the water park and rode ALL of the slides!!!

We would definitely book again!! All my 3 kids loved it, which is hard to do! Thanks Sunscape!!

Leisure Family_with_children

8/10

Excellent

12 Mar 2025

Kayla Marie

The ac was not up to par. But the views the pool and the staff made the experience!

Business_and_leisure Family

10/10

Exceptional

08 Mar 2025

Patricia

This is our 9th visit and well couldn't be better. From thr moment we get there we are treated like royalty from Omar oscar mario javier at the beach and Gladys at the buffet it was all amazing. Cant wait to go back.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Aaron

Sunscape was a beautiful experience! They kept the atmosphere interesting, fun, and relaxing. They always made you feel welcome and that they were happy to assist in any way. The food options were fantastic, and the restaurant staff were attentive and fun. I would recommend this place to anyone and go again

Business_and_leisure Partner

8/10

Excellent

26 Feb 2025

Lindsay

Great for family vacation!

Leisure Family_with_children