Name: Plaza Pelicanos Grand Beach Resort
Address: Jose Clemente Orozco #131, Puerto Vallarta, 48330, MX

10/10

Exceptional

29 Jul 2026

Fortunato Aguilar

There was not one thing that we can criticize, because everything turned out to be the best vacation.

The Pelican Hotel was right on the clean Beach, not too far from the Airport. Food and Drinks were delivered to you as you requested while sunbathing in comfortable chairs or chase lounges to your choosing. We truly loved the food choices, because they were delicious and many naturals to Mexico citizens.

Our room was outstanding, big comfortable bed, 2 bathrooms with a suite and wrap around balcony to view ocean and pool. The service personal did their very best to please.

6/10

Pleasant

22 Jul 2026

Gabriel W

X

Partner

10/10

Exceptional

01 Jun 2026

Carole

A great spot for a holiday! Easy access to the ocean, pool, snacks, restaurants, the bar. Shopping near by. If possible, we'd love to go back and explore the town more. Thank you.

Friends

6/10

Pleasant

01 Jun 2026

Antonietta

Front staff need better training and to be honest.
One moment something is not available
,eg a room you booked, you ask another reception person and it is.
I asked one day at the concerige desk for assistance to request room cleaning and he did, as their phones and in the rooms are always offline and then I ask the same desk person another day and they said they cant help.
Typical mexico dishonesty

Self

10/10

Exceptional

26 May 2026

Blanca

Muy buen servicio, el lugar sercas de tiendas y restaurantes excelente lugar...

Partner

8/10

Excellent

15 May 2026

Sacha

The hotel is small and very charming, with a great location. The service is excellent, but the maintenance could be improved. I noticed a shaky faucet in the bathroom and a few other minor technical issues.

Friends_and_family Friends

4/10

Poor

08 Apr 2026

Kim

Buyer beware, website hotel description, Expedia site hotel description not the actual accommodations available, so very disappointing 😑

Partner

4/10

Poor

05 Apr 2026

Bryanna

Sheets, blankets and towels were dirty. Room stank significantly of mold. Shower temp was all over from freezing cold to scorching hot and thermostat don't work. Restaurant staff were nice, front desk wasn't very helpful. They closed the pool down around 8pm every night even though the sign and front desk said it closed at 10. Food was just ok. Very small property. Felt unwelcome to most staff. Skybar was nice and staff were welcoming up there.

Family

6/10

Pleasant

30 Mar 2026

Artem

The food was ok. Nothing great, but not terrible. Cheap lower grade alcohol.

Wi-Fi strength was good, but signal was lost every time when you change location, and you have to login again and again, multiple times a day.

We specifically booked an ocean view room, paid for it higher price. They didn't offer it. We've got a pool view room with very small portion of the ocean visible. The hotel didn't want to change anything. They called our room as \"partial ocean view\". They do have real ocean view rooms, but they said \"those belong to members\". Pictures on the Expedia provide a completely different view, unobstructed clear wide-open ocean view. Why do you offer (and ask more $$) a real ocean view rooms if it's not possible to get it at the hotel? When I complained to Expedia, I was offered a compensation in a form of digital $$ that is tied up to Expedia only and can be spent on some eligible hotels. How is that fair? I paid real money. I haven't got the service that I paid for, and now I'm offered some expedia-only points. Why?

10/10

Exceptional

29 Mar 2026

Ben

Nice layout and atmosphere; charming, well organized; seemed more authentically Mexican than the other resorts around it; our teenaged daughters loved it. WiFi could be better if you are concerned about it. Good beach access; secure; Overall a great experience.

Family_with_children

10/10

Exceptional

28 Mar 2026

Benjamin

Most amazing experience and the best staff ever! They made this trip worth remembering. From the incredible food to the impeccable service to the views and pool. Such an amazing resort. Will be recommending to everyone!

Thank you so much Plaza Pelicanos Grand Beach Resort !!!

Partner

10/10

Exceptional

20 Mar 2026

SYDNEY E

We enjoyed our stay and found the food very good. The beach was lovely, our room was comfortable and clean. We enjoyed the staff especially Saul who was the restaurant Capitan. He was helpful, friendly and always greeted us with a smile! The location is handy - halfway between Malecón and the airport- easy to get around and great walks along the beach. We had a kitchenette- well stocked but we enjoyed the food so we didn’t need it really.
The one thing that could use improvement- the daytime staff on the front desk was not welcoming, helpful, or pleasant. Training in customer relations would be a good idea.

Partner

8/10

Excellent

18 Mar 2026

Jonathan

The food was the most incredible experience for what I paid

Partner

6/10

Pleasant

18 Mar 2026

robert

Had an ocean view room in the tower building which was excellent. Nice beach and good access for walks along. Staff was excellent. A special shout out for Victor and Danni. The food at this resort needs help. Especially the buffet at dinner time. Very repetitive. Breakfast was always good. Been at this resort 4 times. The good out weighs the bad.

10/10

Exceptional

17 Mar 2026

Juan Carlos

Amazing staff. Good food. Nice clean hotel

Family

6/10

Pleasant

16 Mar 2026

Lori

First time at this resort, came with a friend for one week. The staff is amazing. Bartender Rodrigo up in the Sky Lounge went up and above with his service. Our room was clean and comfortable, but we did not get any hot water the entire week. The dinner buffet could have offered more choices, it was the same everyday.
I would not stay here again, but it was a good experience overall.

Friends

8/10

Excellent

14 Mar 2026

jeanette

Very poor wifi.

food was average nothing to rave about.

all the staff were friendly the pool and grounds were well kept. For the price we paid we have no complaints

Partner

6/10

Pleasant

09 Mar 2026

Kim

We could see the ocean from our balcony but not when in the suite. Staff was friendly and room was clean. Food was OK, al a carte was not great. Pool was clean. Enjoyed our week.

Friends

8/10

Excellent

08 Mar 2026

Alejandro

Room was clean,staff was amazing, food was ok, wish we could've had an ocean view

Partner

8/10

Excellent

01 Mar 2026

Terri

Staff were fantastic! Food was good.

Family

8/10

Excellent

23 Feb 2026

lindsay

staff was great. resort was nice, small but had everything you needed.

Self

8/10

Excellent

21 Feb 2026

Donovan

Room was good, wasn’t the cleanest. Extremely quiet, didn’t deal with a lot of kids. Didn’t have the most for the price but I would return.

Friends

8/10

Excellent

17 Feb 2026

Christopher

The staff were amazing. The food is what you’d expect at a none 5 star resort. They weee constantly cleaning. The resort is an older resort. Those that complain need to understand this and realize this resort offers.

Family

6/10

Pleasant

16 Feb 2026

Holli

We did not get the room that we booked. We upgraded to a one bedroom suite with 2 bathrooms and seperate beds for our kids and did not get that even though we paid almost $1000 extra for it.

Leisure Family_with_children

6/10

Pleasant

15 Feb 2026

Patricia Louise

Food and beverage services were excellent. Buffet heavily favoured with Mexican food leaving little choices otherwise. Speciality restaurant was very good. Wifi terrible with no apparent effort to expand it beyond the immediate lobby. Ordering off the menu as part of package discontinued half way through stay. Mgt cutbacks. No food at roof lounge contrary to pictures from website. Website does match reality of what is offered. Great effort from staff to please. Would not return

Leisure Partner

8/10

Excellent

15 Feb 2026

Kim Howard

Very attentive staff. Nice pool area and beach. Good drinks

Leisure Friends

6/10

Pleasant

14 Feb 2026

Diane June

There was a persistent mildew odour in the room, the bathroom fixtures were well past their ‘best by’ date. The resort wifi was spotty and non-existent in the rooms. On the plus side, the staff were friendly and worked very hard to maintain the facility in a clean state. The food was good, and their special meals were very nice. They had entertainment offered most evenings. The resort activity director was a very outgoing person who was able to motivate people into joining the activities. The sky lounge was a lovely space to spend time around sunset, and the staff up there were very friendly and attentive. The resort was smaller, which was actually a bonus, as you didn’t feel lost in the crowds. It was located near to downtown, so it was easy to explore the area.

Leisure Family

8/10

Excellent

13 Feb 2026

Bruce Anthony

A great little resort. Staff very friendly. Room was clean. A good variety of food. Servers in a la cart could have been a little more attentive. Evening entertainment poor compared to last year. Overall no complaints.

Leisure Friends

2/10

Poor

10 Feb 2026

Corinna

When we checked in we didn’t get the king bed room that we had booked. I had my confirmation with me & all they said is that I had to work it out with my travel agency. The female manager who I spoke to was terrible & rude & didn’t even attempt to rectify. We had a small window overlooking a back alley, no patio door, patio or balcony. There were no hooks to even hang our wet bathing suits. I couldn’t believe they wouldn’t even try to offer a different room. Then when we checked out the man at the desk asked how our stay was & when I told him, he said well it’s high season & that happens all the time… I would Never stay here again! And would tell everyone I know to avoid it too!

Leisure Family

8/10

Excellent

08 Feb 2026

Daniela

Beautiful view, clean room

Leisure Family

10/10

Exceptional

03 Feb 2026

Susan

Friendly staff, great food, clean rooms... and a beautiful beach

6/10

Pleasant

30 Jan 2026

Dalton

Things were “ok”. Hot tub was out of order for over a week, only one elevator working and then it stopped for 1/2 day during our stay. Things around the resort feel a bit tired. Many of the staff were awesome.

Leisure Family

6/10

Pleasant

24 Jan 2026

david

The Staff was great, very friendly and helpful. Always had a smile.

The resort location and beach front is great.

The resort itself was clean but dated. The building and amenities were in need of an update 20 years ago.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Terry Susan

Yes everyone so wonderful

10/10

Exceptional

24 Jan 2026

tim

Staff

Partner

6/10

Pleasant

12 Jan 2026

Francisco

Front desk not helpful, not committed to good costumer service

4/10

Poor

08 Jan 2026

Mieka

A plus -Restaurant staff were fantastic!

Negatives….
The pool was disgustingly dirty-we didn’t swim after the first day
Our room the toilet was leaking and smelled like mold. We switched to a different room. Still mildew smelling but not as strong.
Front end staff were grumpy and unwelcoming
All in all the hotel is run down. Looks like the plan is to tear it down and make it part of time share which they try and sign you onto right away.
We will not return to this hotel

2/10

Poor

07 Jan 2026

Luke

Cockroaches in my room. 6 in total, my room was 1115. I brought this up to the staff and they didn't seem to care. I only got moved the day before I left. Despite asking several times prior.

Leisure Self

8/10

Excellent

05 Jan 2026

ALEXANDER

Each room we had reserved had its own quirks. Hotel needs major upgrading. Affordable for what you get. Staff and service was amazing. Spa treatment was amazing. Pool bar closed at 9 which then left the skylounge where no children under 18 were permitted. We were in there one evening and saw 3 children under age of 10. Then we tried to take our child and we were kicked out. Different rules for different people. It was an all round amazing experience and great vacation!

Leisure Family_with_children

2/10

Poor

03 Jan 2026

Stacha Ann

Very outdated, unkempt areas, grounds aren’t kept up. A non smoking resort, yet cigarette butts everywhere. People smoking you mention it to staff they say you have to tell the front staff. Only 1 bar, 1 pool. Beach access is also not private it is public access. The public can also come buy drinks too. Which will get preferential treatment to the people staying there. I would look at other resorts if you can.

Leisure Family

2/10

Poor

01 Jan 2026

Sudhir

It’s kind of Motel with price of resort.

Leisure Family

8/10

Excellent

28 Dec 2025

RANDY

No hot water in the shower

8/10

Excellent

16 Dec 2025

Lisa

Rooms need up dating, pool and patio area needs to be pressure washed. Staff were polite and attentive

Leisure

2/10

Poor

14 Dec 2025

Patty and Mike

This showed up with our booking for 2 weeks in Feb. I was lead to believe I had not finished picking our room. Can you contact hotel and let them know this was a mistake. Have already spent 3700 and need another 220 dollar error. Please help!!!!!!

8/10

Excellent

14 Dec 2025

Colleen

This is not a 5 star resort, but, all the staff treat you as a 5 star guest. The staff from the front desk when you first arrive, the doning crew, all the bar staff, pool and Sky Bar, cleaning, housekeeping, gardener. Hope I didn't miss anyone, as every single person went out of their way to make it an exceptional vacation. Thank you.

Leisure Partner

10/10

Exceptional

07 Dec 2025

MIRYAM

very friendly the service at the restaurant 10 /10 we love this hotel we will return ofcourse!!!

Leisure Partner

2/10

Poor

30 Nov 2025

Rachelle

Staff at the hotel were mostly nice and helpful. Front desk staff were rude and didnt care at. First hotel room had water pooring out of shower,toilet ran constantly unless you manually fixed it every time and air conditioning was so cold you froze and any adjustment did nothing, so they agreed to give us a different roomwhen shower ran out so bad it went into the hallway we told them and front desk said they will report it but did nothing. Entertainment is all in Spanish so you never know whats going on.front desk staff spoke to a family behind us in line in spanish pulling them ahead of us in line. The worst thing was is when they wanted 1000 pecos to keep our bracelets for 3 hours until we leave for our flight. At 11am they cut you loose or want more money in 20 yrs of traveling to Mexico no hotel has done this.Food is very good drinks terrible. Some staff are excellent and worth mentioning Omar, Angela, Maria and the omelet lady.

Leisure Friends

8/10

Excellent

26 Nov 2025

Christian

For being a low budget resort it was not bad at all.

Customer Service was great.

Food was good, waiters were excellent!

Pool was a bit crowded but good.

Rooms, this is where the hotel fell short. A/C was not working at its potential. No mini fridge to at least to keep your beverages cold. Rooms outdated for sure, needs TLC. I did manage to see a couple riches the first night.

Overall, I would stay at this hotel again if rooms at least had a mini fridge.

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

Vanessa

Room was clean, staff was great, food don’t have a ton of options but there was always something good. Wifi sucks, which is actually a selling feature for me, no wifi in rooms but the wifi still sucked in the lobby and that part was a negative. Thankfully PV has a lot of free wifi locations throughout town

Leisure Family

8/10

Excellent

12 Oct 2025

Cheryl

Although we enjoyed our stay , we only found out at the end of our stay that we had access to the other Pelícanos resorts restaurants and amenities. Which would have given us more food and entertainment options throughout the week. I had requested a ground level room because my mother has mobility issues but because we had booked on Expedia they refused to respond to my request and upon arrival they had put us in a small room in the 2nd floor , far from the elevator. Astrid the Guest services manager, had other rooms to offer us but unfortunately they were all back facing with small decks . The rooms were not as pictured online and I learned later that the good rooms are only for timeshare owners. We found the food was quite bland and definitely catered to mainly locals with very few staff speaking fluent English. We don’t typically complain and enjoyed our week regardless but for the price of the all inclusive I didn’t believe that we received good value and often found the staff annoyed that we didn’t speak Spanish. The waiters actually tended to ignore us and the beach drink service was in my opinion terrible and at times rude. With over 25 year experience in hospitality and resort management, I will not be returning to the hotel due to the service of the restaurant and bar staff.
The Lifeguard Johnathan as well as the server Lewis and the evening and daytime bellboys went above and beyond to make our stay great.
Astrid at the Front desk was excellent as well.

Business_and_leisure Family

10/10

Exceptional

10 Oct 2025

Oscar

Good wonderful peaple and staff

Business_and_leisure Family

4/10

Poor

27 Sep 2025

Melanie

For the amount of money we paid we expected better. In the states, this would’ve been a $60 hotel!! we paid over $200 for the one night stay. And we’re grateful we weren’t there any longer!
Hardly anyone on staff spoke English, our toilet didn’t flush, sink fixtures, detached upon touching, the unit had a stove top, but not even a mini fridge or any utensils, plates, etc., to go along with it. Be all you can eat. Food buffet was only mediocre as well.

Partner

10/10

Exceptional

22 Aug 2025

Miguel

👍

10/10

Exceptional

08 Aug 2025

Erin M

Everything perfect besides wifi

Family

6/10

Pleasant

21 Jul 2025

Brenda

We had a ball

Leisure

10/10

Exceptional

13 Jul 2025

Rose

I love Pelicanos grand resort, dining room areas very friendly. definitely recommend it

Leisure Family

10/10

Exceptional

13 Jul 2025

Isamar Betsabe

It was so beautiful and fun . Loved the unlimited drinks

Leisure Partner

10/10

Exceptional

10 Jul 2025

Christopher

Very nice property with great food and great staff!

Leisure Partner

6/10

Pleasant

09 Jul 2025

Jason

It was ok. Food was terrible, the same every day.

Leisure Family

2/10

Poor

28 Jun 2025

Maria

Muy descuidado

4/10

Poor

19 Jun 2025

Amy

I stayed here only one night before I left, for a better hotel experience. I would rate this hotel a 3 star. One big issue was the food. Even though my stay included meals, I was not impressed. Food served buffet style, always in the same restaurant, looked like college dorm food (gloppy). A high percentage of children, often unmanaged.
Hotel is in need of severe renovation, in my opinion.

Self

10/10

Exceptional

12 Jun 2025

Erlinda

We loved this hotel, staff were very friendly I would definitely come back

Leisure Family

6/10

Pleasant

08 Jun 2025

Emily

Overall rating is a 2. The front desk staff members, serves, and men that help take your bag's were very friendly and helpful. Other than that everyone else had horrible customer service skills. The food was not the greatest, I ate out every night I was there due to the food not being good, food running out, and the small portions given. The view is amazing! But everything else wasn’t the greatest. The bathroom continued to clogged weather we used the shower, sink, or toilet. The bar tenders did not have the greatest service, due to the heat the ice was melting that was used in drinks and made the drinks watery very fast. I would have to be honest I will not be staying here again.

Leisure Partner

10/10

Exceptional

27 May 2025

Thelma

The property was delightful! The staff was outstanding and they kept the areas very clean. Food was delicious. This hotel was a little dated yet comfy and very authentic and charming. It’s PV’s best kept secret. Rooftop views are stunning. We’d stay here again.

La gente súper amable.

Leisure Partner

10/10

Exceptional

21 May 2025

Kiflay

Yes

Leisure Family

10/10

Exceptional

15 May 2025

Angelberto

No problem

4/10

Poor

29 Apr 2025

Raja

Bathtub lower tap not working.
Need to climb up 3 stairs for room.
Quality of evening and day entertainment poor.
Rooms are not sound proof.

Leisure Family

2/10

Poor

27 Apr 2025

Rimon

It’s nothing good not food not service specially room it’s was very dirty we can’t sleep because it’s to much dirty

Family

6/10

Pleasant

25 Apr 2025

MICHELLE ALEXANDRA

The staff is very friendly and attentive to your needs. This is my third time staying in Puerto Vallarta three years in a row and we always try a different resort when we go was not impressed with two roaches found in the bathroom on two different nights. We had the two bedroom suite with three bath also was not impressed with the food options. This place only has one pool which we didn’t care for with lots of families and kids running around. Wish there was more Food and pool options

Leisure Friends

8/10

Excellent

21 Apr 2025

Arthur Thomas John

It was pretty good. Very repetitive on the food and alcarte’s. We would totally stay here again

Leisure Family

8/10

Excellent

20 Apr 2025

Christopher Ryan

The overall experience was fantastic. The food was wonderful, servers and waitresses were phenomenal. My only suggestion is having a bit of a pep talk with the night crew that works the front desk. They weren’t the most helpful and it almost appeared as though they didn’t want to be there. Aside from that, everything else was pretty awesome. I strongly recommend this resort, family friendly but very quiet and relaxing atmosphere.

Leisure Friends

10/10

Exceptional

16 Apr 2025

vanessa

Great need better WiFi but everything felt homey

Leisure Friends

8/10

Excellent

14 Apr 2025

Tracy

We had a great stay at this property. The staff were amazing and welcoming. We would stay here again. However, there could be a better process in place for people arriving early before check in time. Maybe the staff could suggest dropping off the luggage and some specific places to visit in the town before check in time. Other than that, everything was great. The food was also delicious!

Leisure

6/10

Pleasant

14 Apr 2025

Julie

Smaller property. Not enough chairs around pool area. Needs updating. Not overly friendly staff.

Leisure Friends

8/10

Excellent

13 Apr 2025

Audrey

Great location. Close to amenities. Pool was nice and warm. Staff fantastic. Food for all inclusive could use a little work.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Ilene

This is one of the older properties which I love. It is on the beach with the historical cooling shape that allows the ocean breezes to drift though. There is a the grass roofed beach cabana for that authentic beach escape. The location is close to the airport and activities so it saves on taxi fees, as well as having easy access to the bus system. The room was clean, bed comfortable with daily maid service. Loved the towels here- nice and big! All of the staff were very kind and helpful. There is daily entertainment and they even had a pizza place. I really enjoyed the tile and marble with glass showers which were quite roomy. Not your glitzy, Vegas style place, just a genuine Puerto Vallarta taste of its amazing people and adventures.

Leisure Family

8/10

Excellent

08 Apr 2025

Mary

Wonderful relaxing place with wonderful, hard working people. They charged me for four people in three rooms, however, instead of three people in three rooms. I was told I would not be charged for fourth person when I checked in, and the manager promised to rectify situation. Never happened. A hassle, don’t believe what they tell you, but otherwise a wonderful place.

Leisure

6/10

Pleasant

07 Apr 2025

Justin

The resort is fairly decent overall, with clean facilities and a relaxing atmosphere. However, the entertainment options are quite limited, so there isn’t much to do in the evenings or during downtime. The biggest downside was the food—both the quality and variety were disappointing. If dining and activities are a priority for your stay, you might want to consider other options.

Leisure Partner

2/10

Poor

05 Apr 2025

Jackeline

My boyfriend and I stayed at this hotel this past week. We chose it because it was cheaper than most all inclusive hotels around the area. But let me tell you, when they say you get what you pay for, this place is at the top of that line.
We arrived and the personnel at the check in were dry, not very welcoming. Once we got to our room, we noticed how old and ill maintained the room was. We got a double bed room & it had a kitchen with just a sink a coffee machine and no fridge. The restrooms were small and the tub was very old and the paint on it was chipped. The water pressure was little to none & the lever was broken as well.
We then noticed that we had no wifi in the room & when we tried to search for a connection, nothing popped up. So we went down to the reception area to ask why the wifi wouldn’t connect, they said they had spotty wifi and it we wouldn’t be able to get it in the rooms only in the lobby area or pool area. That’s insane! How is it that they can’t get full WiFi in a hotel that charges over a grand to stay there! So we asked for a room closer to the lobby & still no wifi! The food was low quality, the drinks were okay. The ambience was not fun at all! They had little to no entertainment. Then one day we noticed one of the maintenance staff took a chocolate bar I had left out before we left! That right there had me so mad! Never had I experienced that!
If you’re looking to have a bad time this is your spot. But I would pay a little more next time.

Leisure Partner

2/10

Poor

05 Apr 2025

Joceline

Worst place ever stayed at. Money stolen from my bag in my room which I get I shouldn’t have left but no one should be going through my bags. Food disgusting and cockroaches in room. Save your money!

Leisure Family

10/10

Exceptional

04 Apr 2025

Daniel

the property is very nice but a little bit old. It could use a refresh.

Leisure Family

8/10

Excellent

03 Apr 2025

Mia

Staff was amazing especially the boys in the Sky Lounge, never left our drinks empty and very funny and kind. Good selection of drinks and food. Amazing stay and good for couples and families! Massages were fairly inexpensive and very relaxing! Would recommend to anyone wanting a fun and quiet resort.

Leisure Partner

6/10

Pleasant

30 Mar 2025

Javier

Elevator distance too far. Internet wouldn't work in the room just in the pool area and restaurant area. Food was ok. Parking was kind of a hassle but the attendants did their best.

8/10

Excellent

29 Mar 2025

Dianne

This was a smaller resort but we enjoyed it because we never waited in line for food and it was fresh and very good options. The beach area is beautiful and the main area/pool is clean. Authentic Mexican experience. Not super fancy but comfortable and enjoyable.

Leisure Friends

10/10

Exceptional

25 Mar 2025

Isabel

Stayed here for my birthday with a couple of my friends and we loved it! Everyone who works there is very friendly and helpful, room was clean and well air conditioned, pools, bars, and restaurants were great too. It wasn't the most upscale resort on the beach, but it was affordable, family friendly, had lots of activities and was perfect for us! This was my first time visiting Mexico so I was going in a little blind(and not sure if I was going to get scammed lol), so for anyone else who's not sure, I would definitely recommend Plaza Pelicanos, we loved it!!

Leisure Friends

6/10

Pleasant

25 Mar 2025

REBECA

My room had an unpleasant smell, and the bathroom fan was broken. If we were lucky, it was the last place to be cleaned. The tub had peeling paint and didn’t drain properly, so we always ended up showering with the tub overflowing. The snacks were repetitive, and the food wasn’t very kid-friendly.

2/10

Poor

24 Mar 2025

Minhye

Please don't choose this hotel. I visited Puerto Vallarta for a trip, but I had a bad experience at this hotel. The hotel ruined the last day of my trip. The room conditions were terrible and horrible. The hotel should ensure proper service before offering it to guests, this is not the customer’s responsibility. Also, CS employee was kind, but the receptionist was very rude.

Leisure Friends

10/10

Exceptional

24 Mar 2025

Shawn

Very clean and quiet resort. Mostly older adults that stayed there that made it very pleasant for my young family. I would definitely stay here again. Highly recommend the beach view.

Leisure Family_with_children

10/10

Exceptional

19 Mar 2025

Lindsey Mae

Amazing

Leisure Friends

6/10

Pleasant

19 Mar 2025

Vassili

Nah, it was ok. Not sure I will stay again.

It was ok to stay, and I cannot call it pleasant. Firstly, we were assigned the wrong room on arrival, a grade lower than booked. When brought to their attention, I was told a lot of contradictory information resulting in a sentence: \"We are fully booked, there is nothing we can do. Contact your reservation agent.\" No apologies, no compliments or rectification. Drinks were very limited so I had to choose between the bad and the worse. Sky Lounge was a waste of nice space: boring, limited drinks, and not-working jacuzzi. Food was quite basic, so we had half of our meals outside the hotel. Beach/pool lounge chairs all had towels on them from early morning with some being empty the whole day so you may have no any if you are not rude (I laid on one and no one came to claim the ones next to me for at least 6 hours). And the Karaoke night was a disgrace... Good points: the room was clean and of a good size with a comfy bed, a nice bathroom. A couple of shows were nice: with three singers and with the pre-columbian theme was amazing. Well, I was attracted by the price and got what I paid for. I'd rather pay more to stay elsewhere.

Partner

6/10

Pleasant

18 Mar 2025

Martin

Nice for a quiet vacation

Leisure Partner

8/10

Excellent

18 Mar 2025

Valerie J.

I liked the smaller resort.

Leisure Partner

4/10

Poor

17 Mar 2025

Natalie Patricia Lenore

The food was horrible, curtains in the room are filthy and stained, wifi is spotty and the check out line was ridiculous. Only one person working and almost missed our shuttle due to the lack of staff. Only good thing I have to say is Salbolo was amazing and very nice. Not interested in staying here again

8/10

Excellent

16 Mar 2025

James Lyle

Had a very enjoyable stay, food was good pool was good and drinks were cold had a great time for the price.WF was the only weak think.

10/10

Exceptional

14 Mar 2025

Christy

Small, clean and friendly!

6/10

Pleasant

14 Mar 2025

Marlene

Pretty good, except a few things!

It is a nice resort with great staff. There was no fridge in my studio suite, but there was a stove. No food services from 11:00 a.m. until 12:30 p.m. No blanket in the room, only sheets on the bed. Otherwise it was pretty good.

Self

8/10

Excellent

13 Mar 2025

Jessica

Great beach access, food was great for a resort, pool was pretty small and lobby staff were not too approachable or customer oriented.

Leisure Family

10/10

Exceptional

12 Mar 2025

Colleen

The staff is amazing. They can't do enough for you. Everything we wanted or needed was taking care of quickly.