Zenharmony Suites Puerto Vallarta

Mexico , Puerto Vallarta
PUERTO VALLARTA, Havre 261 Colonia Versalles, 4
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100 reviews shown

6/10

Pleasant

21 Feb 2026

john

Room was in good condition.
Generally inhospitable.
Check in instructions sent day of travel while in airplane mode.
Arrived to find office closed requiring whatsapp
Finally got in and received only one set of keys
Told to copy them if I wanted more.
Inquiries to WhatsApp returned days later or not at all
Just prepare to take care of yourself.
Otherwise quiet and clean

8/10

Excellent

13 Feb 2026

Shawn

Rooms reasonably clean. Our kitchen was lacking in knives for cutting and chopping food. Beds were comfy towels are getting old and wornout. Rooms are not cleaned daily and if you want bed linnen changed have to pay extra for that or take sheets to cleaning ladies and get new ones and do yourself. Pool was very nice. For the price for a 2 bedroom apartment can not complain too much.

Leisure Family

2/10

Poor

03 Jan 2026

Zarina

This place was terrible. No one to give you towels or extra toilet paper. The hotel is run down and looks terrible. Don’t stay.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Luz Maria

Limpio, estacionamiento frente al condominio, y todos muy amigables !!! Volveremos otra vez . Muy recomendable. Muy cercano a la playas

Leisure Family

10/10

Exceptional

08 Dec 2025

Tamara

We stayed here twice and had a great stay both times. Location, location, location - the apartments are close to everything needed for a great vacation.
I'd just suggest that visitors bring dish washing materials and coffee filters (basket) if you want to make coffee.
Comfy beds, fantastic pool and really wonderful staff. We hope to stay here again.

Leisure Partner

10/10

Exceptional

05 Dec 2025

RICHARD ALLAN

Room was clean and staff was very friendly and helpful

4/10

Poor

18 Oct 2025

Jesse

Even though we had purchased a two bedroom suite to fit our family of 5, there were only two towels, no soap for washing dishes in the kitchen sink, no trash bags for collecting trash (which the manager told us we need to do and dispose of ourselves). The couch with pull out bed was very dirty, old, and worn to the point that the staff had covered the couch with a sheet before we got there to hide it. The back door to the patio was broken, the shower drain didn't drain well. When we used the shower, we were standing in 3 inches of water the whole time. The room, especially the fridge had a really odd smell which wasn't pleasant to be in at all. The best thing about this place is that the pool was very nice, and the garden area around the pool was pretty well maintained. The buildings overall need a lot of updates and care. We came during the rainy season (mid October) and we were happy with the pool condition even after it rained with so many trees around. However we would hesitate to stay here again especially during the rainy season because the sewer line on the street outside the hotel was overflowing and flowing into the street which made the whole area stink really bad. That's something that the hotel management may not be able to fix since it's outside of their property. The staff wasn't available in the evenings to help with anything. It's more run like an AirBnb vs. a regular hotel. There's not staff on site 24-7.

Leisure Family

10/10

Exceptional

13 Jul 2025

luis a.

One of my favorites places

Leisure Family

6/10

Pleasant

20 Apr 2025

Randy

Our 2nd stay

We stayed here about a 6 months ago, was a good stay in a nice quiet clean room.

This time we paid more for their best \"Superior\" room, first one was simply gross with handprints and fingerprints on the walls and switches. Room looked unmaintained. So we had them move us, ended up in a newer cleaner room, same room as 6 months prior but this time we had paid more. The text number they guve for contact stopped answering back when I asked for an explanation. Internet also didn’t work in both rooms and the pool was milky and literally falling apart (a number of kids were playing by finding tiles and had piles of them). Wont go back again...

Friends_and_family Family

8/10

Excellent

19 Apr 2025

Michael John

Property itself could do with a little TLC but was in a great location, clean rooms, quiet and good and quick service. We will go back!

Leisure Family

8/10

Excellent

22 Mar 2025

Verified traveler

Quick stop with family

-My family stayed for one night.
-The hotel let us check in at noon as we had to check out of our previous accomodation by 1100.
-The lady that was working while we were there was super helpful and very kind to us.
-We enjoyed the pool. My child LOVED the pool, he had so much fun in there.
-We had to check out before 0330 in the morning as we had an early flight to catch. That part was a little bit of a hassle...we could not use the gate near our room as they keep the gates locked from 2100-0900, so we had to take all of our luggage to the main gate through the brick sidewalks and cobble stone. It was quite noisy, possibly woke up other guests.
-The location was good, close to a lot of places to eat and shop.
-I would stay again.

Friends_and_family Family

6/10

Pleasant

12 Mar 2025

David

Property is dated....uneven grounds.Only access to one entrance ....our unit was right by an entrance but we had no access to it....had to walk to the main entrance.

Leisure Partner

8/10

Excellent

15 Feb 2025

Marlene J.

Family meeting stay.

Stay was good. Good service. Only thing was no kitchen sink stopper that work to keep water in. And Tv was only Mexican, could finger out how to change to English but did get stingray English music. It was only a 2 day stay so it was ok. Will stay again.

Partner

6/10

Pleasant

07 Feb 2025

Marie Brigette

There is no restaurant on site even though it says there is one in the description of the hotel. No one working at front desk EVER! The only communication was with Whats App. Messages were replied to but it was inconvenient. No housekeeping services unless you pay for them. This was not what we expected. It was an apartment style rental that seems to be set up for more of a long term rental situation. We felt secure no issues there. There are also many gate entrances however those are only for long term guests so added a lot of unnecessary steps to your room. I wouldn't say don't stay here but be prepared for a very underwhelming stay! We never used to pool so can't speak to that.

Leisure Partner

8/10

Excellent

30 Jan 2025

Maria

When I arrived there was no one to greet me. Two lovely couples from Saskatchewan helped me out until the manager showed up. The unit itself was fine but not very well stocked. You start off with one roll of toilet paper and nothing to wash dishes with - I had to purchase my own. Not much in the way of cutlery or glassware but I was by myself so it wasn’t too traumatic. The pool area was great with plenty of seating and the size of the pool was good too. Would I go there again? Maybe because I know what to expect and if the price was right.

8/10

Excellent

28 Jan 2025

James

this is more of an apartment building than hotel. The three of us were given only one set of keys, and that included to only one gate, so coming and going was often very inconvenient. We were locked out initially and there was no one to greet us even though we arrived before 6 PM we never checked in or checked out; just talked to a security guard.

8/10

Excellent

18 Jan 2025

Nik

It was overall a great stay. The room was great and quiet but missing a few tiny details like a wastebasket for the kitchen and i had to find an ignition source to light the stove. But the staff was helpful when they could understand me and overall i would recommend this place!

Leisure Self

10/10

Exceptional

11 Jan 2025

Randy

Don't judge a book by it's cover

Honestly, when we rolled up, we were skeptical. We glt walked half way in, even more skeptical. Didnt realise at that pount we were at an unrenovated potion of the property. Go to out building, was nice, inside was great, service was great, everything was great! Ill admit, property could use a little more care and pool need sa re-tile. But overall, very sstisfied! Our family wouod hapily stay again for a day, week, month or year!!!!

Friends_and_family Family

6/10

Pleasant

03 Jan 2025

Jeffrey

Our room was large and the beds were good. A few kitchen supplies were included. The grounds and pool have seen better days. For the price it was ok. Room cleaning staff were excellent and friendly.

Leisure Partner

2/10

Poor

30 Dec 2024

caroline

Stay away from this hotel.

Was not possible to get cleaned up properly as the shower had barely any water coming
out.
This is an old ran down place in bad part of town.
Jorge and staff were very nice but this hotel is hopeless and dont even have a front desk open at all. Stay far away if you want to enjoy your vacation.
We left on day 4 of 10 and still hoping for some kind of a refund.

Friends_and_family Family

2/10

Poor

28 Dec 2024

AZUCENA

Furniture is dirty, stained; towels were ragged, toilet has a black ring; building needs maintenance, it looks terrible. Manager asked to be paid in cash, stated the terminal did not work. Would never stay here again, nor I recommend this place.

Leisure

10/10

Exceptional

27 Dec 2024

Miah Saudul

Great location. Safe and quiet place for family.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2024

Charlie

Nice place to stay

The hotel was nice for the cost and i was only there for 2 nights. My only complaint was the sofa in the living room was stained. The pool was wonderful, the beds were comfortable and all the staff were great. The TV had a function for English language so i appreciated that not being fluent in Spanish.

Business

6/10

Pleasant

14 Dec 2024

John

You get what you pay for.

I paid $371 for a week which was a positive.

Negatives/questionables

- Not clean - stains all over sofa, dirty dishes in cabinets and drawers upon arrival

- You have to pay $10 each day you want cleaning service no matter how long you stay

- No soap, but 2 semi used shampoos in shower

- Oven didn’t light without a lighter

- Safe didn’t work due to dead batteries which they replaced, but never brought a cover for the battery compartment which when closed was necessary to keep the batteries from falling out when closed.

- Hodgepodge of kitchen utensils and supplies - inconsistent number of bowels, plates, glasses

- Lax enforcement of published pool rules regarding glass and loud Music

- I was initially only provided 1 towel, but was given more upon request.

- Multiple buildings with some old and mixed in with the renovated ones

- They did bring a sponge and dish soap when I requested them so I could clean my dishes.

- You are expected to take out your own trash to the corner.

- Water pressure low

- Outside noises seemingly radiate into the building.

- If you lose the keys you have to pay a locksmith to change the locks and provide extra keys

- Many of the staff and seemingly their families live on site which is good and bad.

Postives

Interior gated free parking
2 bedrooms
54” Roku TV
Clean pool on-site
Partially manicured grounds
Full kitchen with a small oven and stove
GM readily available via WhatsApp

Self

8/10

Excellent

10 Dec 2024

Paul

I really liked the full kitchen with gas stove. Full fridge with freezer. Thus is good for a long stay. Also has a laundry room for manual washing out your clothes. AC works well. Beds and couch were fairly comfortable too. Good location near grocery and market. 10 minutes walk to beach but quiet at night Pending on the guests.

4/10

Poor

06 Dec 2024

Martha Georgina

The property was dirty, the room they assigned me was not clean, there is no elevator and I was on the fifth floor

Leisure Partner

6/10

Pleasant

24 Nov 2024

Julie

Main issue is the water pressure is non existent and the staff are often not there making it difficult to ask questions. I also could not use the stove the entire time I was there (1 week) because it probably needed a lighter and there wasn’t one available

Leisure Partner

10/10

Exceptional

11 Nov 2024

Juana Luceto Lara

Stuff were nice, place was good
I will definitely come back

Leisure Family

4/10

Poor

05 Nov 2024

Magali

The inside of the place was clean except for some things. The furniture is old, the sofa had a lot of stains, the refrigerator had a black dark stain it looked like a dark puddle of water and the pillows had holes in them. The area where this place is located is very nice and there’s good restaurants in the neighborhood as well.

Leisure Family

2/10

Poor

26 Oct 2024

Verified traveler

The sheets were so stained and dirty and the sofa horrible I always used to stay here and never will stay here again

Business

6/10

Pleasant

01 Aug 2024

eduardo

Need a lot of TLC

Leisure Family

6/10

Pleasant

15 Jul 2024

Maira

#1: Did not like that I had to walk to the side of the road in order to smoke, especially during the night.

#2: The pool temperature was awesome. It was warm and the pool size is perfect. The only problem was that there were adults being loud and drinking alcohol in the pool. There for, I did not allow my kids to swim in that environment when that was taking place.

#3:The outside needs maintenance. It's looked abandoned.

#4:The owner was very friendly and helpful when we locked our keys inside. Very nice guy.

#5: I do like that they have a parking lot inside and the entrance gate is supervised.

Family

8/10

Excellent

18 Mar 2024

Charlotte

This property is located in a really great area, with lots of places to eat and drink nearby. A short walk to the beach and supermarkets. The property and service is basic, but if you're a self-sufficient, no-fuss holiday-maker it will be to your liking :)

Leisure Partner

6/10

Pleasant

10 Mar 2024

Jorge

In need ot a face lift, ample rooms, nice pool, but nothing much else. Off the the beaten path, good half mile walk to food and other shops. Lower your expectation and enjoy the savings.

Leisure Family

8/10

Excellent

10 Mar 2024

glennis

very unsanitary staff & gated compound,as well as garbage drop off

Leisure Partner

10/10

Exceptional

09 Mar 2024

peggy

Enjoyed the pool and walkable to Saturday market, groceries, four blocks only to jump in public bus system, available to help with a quick text😊

Leisure

8/10

Excellent

28 Feb 2024

David

Comfortable 2 BR with kitchen. Great pool area. Close to several restaurants and bars. 6 block walk to beach.. Although not perfect, it was perfect for what we wanted..

Leisure Partner

4/10

Poor

19 Feb 2024

Robert

pool area and grounds. No insects in suite. NO housekeeping provided. Suite never cleaned in the 3 weeks I was there. Beds never made. Sheets never changed. Had to take used towels to housekeeping quarters to exchange for clean towels . \"Suite\" suggests dish cloths and dish towels would be provided-none offered. Loud \"explosions\" nightly near compound. No idea what the source was, but no followup sirens.

Leisure Self

8/10

Excellent

19 Feb 2024

sandy

The unit was comfortable and clean and a great location for dining. Only complaint is there is no elevator and we are in our late 60’s so getting all our luggage up and down stairs was a challenge. Otherwise, it was a good place for the price.

8/10

Excellent

21 Jan 2024

Curtis

I would book there again. Negatives were. No light bulbs in lamps, safe didn’t work, only got 1 key for 3 people.

Leisure Family

10/10

Exceptional

03 Jan 2024

Chris

Loved my stay here, great access to local shops as well as bigger shopping centers, and really good access to public entry to the all-inclusive beaches. 10/10 experience

Leisure Friends

6/10

Pleasant

12 Dec 2023

Adriana

The rooms need to be more up to date, Otherwise it was a nice pool area.

Leisure Family

6/10

Pleasant

07 Dec 2023

John

Under renovation

The location was great, and easy to get around. The complex is getting renovated and we got a room that should not have been rented out. The manager was very helpful and did his best to fix things up. We had a two-bedroom condo. No instructions how how to use things. lights were confusing at first, no bulbs in the nightstands, one coffee mug only, the couch was stained, and broken lights. just small things added up. Ran out of water a few times. The pool area was nice, don't use the washrooms by the pool, as they were awful.

Partner

6/10

Pleasant

02 Dec 2023

Tanya and John

The staff kind; pool is chilly; not enough bedding pillows towels; not easy to find as front door tinted and not sure if it’s an office; the place is on need of updating

Leisure Family_with_children

10/10

Exceptional

20 Nov 2023

Kun

Not too bad for the price

Leisure Self

10/10

Exceptional

01 Nov 2023

CESAR

Outside of the building needs maintenance but overall was a good experience

Leisure Partner

4/10

Poor

28 Jul 2023

Flor

I was supposed to get king size bed but I got there the manager said that they don’t handle king size beds that Expedia has the wrong information! They only have full size beds.

Business_and_leisure Partner

10/10

Exceptional

03 Jun 2023

Jason

I needed an air con place to heal from surgery and it was perfect and very affordable. I had a two bedroom apt and had everything I needed to cook with a full size fridge. Even a blended to make fresh juices from small local fruit and veg shops 5 min walk away which is great when recovering from surgery. Uber eats deliver there too. Its a 10 min uber to Romantic zone and beaches if you need some action. They have a great pool too. Some nice little rest and cafes near by too. Its the cheaper part of PV with local prices so if you want a two bedroom apt thats half the price of the Romanic zone its great.

Business_and_leisure Self

2/10

Poor

01 May 2023

Tara

Fooled by pretty pictures . First day put into a. Holding room no tv no lights basically a horrible dark room pool had diapers floating . No house keeping no laundry despite the machine in the hotel room. Lots of promises from staff but no follow through . Expedia also failed us ..
would stay clear of this property and know your Expedia rights !!

Business_and_leisure Family_with_children

10/10

Exceptional

23 Apr 2023

Dwayne

Very good close to all

Business_and_leisure Partner

2/10

Poor

24 Oct 2022

Leticia

This place is a disaster. From the start the lights didn’t work. The sink was broken.. we have talked about it with the people from the place but they ignored me. It was honestly awful. The place isn’t pretty at sight. It smelled like urine and fish. WOULD NOT RECOMMEND UNLESS YOU WANT TO BE IGNORED WITH NO HOSPITALITY.

Family_with_children

10/10

Exceptional

31 Aug 2022

Annette

Increible servicio la verdad me siento segura y tranquila

Business Family

6/10

Pleasant

24 Aug 2022

LUIS

“Bien” tomando en cuenta el precio. La ubicación es muy buena. Se anuncia como hotel pero realmente lo administran como rentas cortas, por lo tanto el nivel de servicio es diferente. No incluye limpieza (aunque el anuncio así lo diga).

Leisure Family

10/10

Exceptional

13 Jun 2022

ANTONIO

One of the BEST places that I ever been, it's very clean and friendly, I can't wait to come back again!!!

Leisure Family

8/10

Excellent

21 May 2022

Albert

Hidden gem

Nice little 2 bedroom apartment. Great neighborhood, lots of nearby restaurants. We stayed here as our place was being finished. We will recommend it to family when they come to visit and we don’t have enough room.

Partner

10/10

Exceptional

01 May 2022

Salvador

Excelente

Family

8/10

Excellent

04 Apr 2022

Arlene

Comfortable little apartment

Zen Harmony is a lovely complex. Heated pool, simple, tasteful furniture, easy walk to bus, restaurants, etc. It should be noted that it is geared for long-term stays ( over a month). If you are going for just a few days, you will need to be aware that cleaning services and some kitchen amenities are not provided here. You will have to stay in contact with management for your needs. I, personally, did not find the office lady very helpful or friendly.

Self

6/10

Pleasant

07 Mar 2022

Ingrid

Construction noise in Versailles

The place is good value but the NOISE! Construction everywhere so we were unable to enjoy being in our suite. Too bad for the hotel as it is not their fault but made it very unpleasant. No balcony in our suite which meant we had to go to the pool if we wanted to go outside. Everything is run down. Pool area was nice ad generally spacious and comfortable

Partner

10/10

Exceptional

28 Feb 2022

Paul

GREAT Value!

Clean, comfortable, quiet suite (2 bedrooms, bathroom living area and full kitchen) at a very good price. Jorge and the rest of the staff was very helpful. Located in the bustling Zona Romantica, there is a variety of restaurants nearby (Mykonos on Francia – upstairs, NOT the street-level place next door -- is a favorite of ours).

Partner

8/10

Excellent

26 Feb 2022

gregg

I really like the Versailles neighborhood. Walking around and discovering the the next little shop. Zhsuites were very nice. I will say it would have been nice to have a bit of oven ware or quality frying pan. But thats really all i found lacking. The apt was a nice size and worked well for me.

Leisure

8/10

Excellent

23 Jan 2022

david

Apartments are nicely done. For the rate it was excellent. Only complaint was there was a full kitchen but no tea towels, wash cloths or dish soap. I did not ask as it was not that important to me as I ate out

Self

10/10

Exceptional

30 Dec 2021

Heather

Great property !

Leisure Self

6/10

Pleasant

29 Dec 2021

Diana

Short walk to everything

The staff was very friendly and helpful.

Friends_and_family Friends

2/10

Poor

25 Dec 2021

Carlos

We thought it was a hotel and it turns out it was like an apartment with very old furniture and we got there at 12:30pm at night the taxi driver took us it was peach black with no one to greet us and a fence I was Soo tired so we stay

Partner

10/10

Exceptional

21 Dec 2021

Benito

The apartment is well maintained and very spacious have all the amenities you neef for a good s

6/10

Pleasant

04 Nov 2021

Cristian

People are shouting, in the late hours of the evening, having parties next door, shouting loudly at 4:25 in the morning.It's like a campus dormitory.
If i didn't have my earplugs, i could probably not sleep .
Cleaning of the room, they would do , only once a week, and that's if i called the manager on the phone.

Leisure Self

10/10

Exceptional

12 Oct 2021

Cesar

Great Stay

Rooms very clean and comfortable

Friends_and_family Friends

8/10

Excellent

03 Sep 2021

Nidia

Good place

Leisure Family

10/10

Exceptional

07 Aug 2021

ARACELI

Conveniente

Fue una estancia placentera en general.

Friends_and_family Family

8/10

Excellent

27 Jul 2021

Verified traveler

Having a full apartment with separate bedrooms, a living room and a kitchen was great, had major benefits from a standard hotel room. Although we only had one night, only in town to do some shopping, I would definitely recommend for a longer stay to have those perks. Our kids could go to bed and we could stay up and enjoy the apartment, rather than all have to turn out the lights like in a standard hotel room. And since it had a full fridge/freezer, we decided to get our grocery shopping errands out of the way the night before, thus freeing up our time for the next day. The apartment was perfectly clean overall, but the sofa was really stained and kind of gross, and the sofa bed feature didn't work properly. In any case, there was no bedding provided for the sofa bed, but may have been available had we asked, since we found the service prompt and helpful otherwise. The pool area was large and had chairs and the pool was clean. This was more like renting an apartment for longer stays, not a hotel, and although hand soap and towels were provided, you have to make sure to bring your own shower products and dish soap. But dishes and glasses and pots and pans were provided. Overall we enjoyed our stay and would recommend it for a budget option with added amenities.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2021

Verified traveler

Stay only for a night as I was passing through Vallarta with my family, it was great, had a great experience, clean place,

8/10

Excellent

18 Feb 2026

Yoann

Chambre et equipement

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Richard

Super

Leisure Partner

8/10

Excellent

02 Jan 2026

Andrés

El personal es amable, mi estancia fue increíble.!!

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Jennifer esmeralda

Los edificios de a lado estaban tenebrosos

2/10

Poor

20 Jul 2025

Aida Magdalena

Muy sucio todo desde el sillón las paredes y la alberca demasiado teriorada insegura para bañarse porque se lastimaba al momento de meterse a la alberca ( mosaicos sueltos) la limpieza es extra en caso que lo necesites

Leisure Family

8/10

Excellent

02 Jul 2025

MA ELENA

Cumple su cometido

En general todo bien con el hotel, cumple con su función. Es muy cómodo. La persona encargada está al pendiente. Le falta algo de mantenimiento a la alberca y al edificio. Hay muchos lugares para comer por la zona

Business Partner

8/10

Excellent

08 Jun 2025

Alberto

En general todo muy cómodo, la ubicación es excelente, el servicio es bueno, como sugerencia lo único que si aconsejaría es dar mantenimiento a la alberca.

Friends_and_family Friends

2/10

Poor

03 Jun 2025

Teresa

El hotel no es lo que pinta ser, las fotos son realmente antiguas y el lugar donde se encuentra está en muy mal estado en general, las habitaciones y el hotel en general da la idea de ser un edificio abandonado.
La experiencia con el personal del hotel fue mala, hay solo dos personas llevando el hotel y en varias ocasiones dejaron cerrada la recepción.
No es recomendable...
Es mejor buscar otra opción en un mismo rango de precios.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Rosa María

Excelente servicio. Es la segunda vez que vuelvo y sigo recomendando

Partner

8/10

Excellent

25 May 2025

RAFAEL

Personal muy amable, sofá cama necesita limpieza, alberca faltan azulejos, en general muy bien!

Business Self

10/10

Exceptional

21 Apr 2025

Gabriela

Todo bien

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Rosa María

Todo súper bien

Excelentes vacaciones en familia.
Regresaré.

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Luis Eduardo

No funcionaba la pantalla y les comente y no fueron a repararla

Leisure

8/10

Excellent

09 Mar 2025

SERGIO ISMAEL

Buen lugar para hospedarte, barato y la playa está cerca

Leisure Family

2/10

Poor

17 Feb 2025

yair

Terrible!

Lo peor de lo peor! No respetaron la habitación que pagué, al hablar con la gente del lugar solo me dijeron “pues es lo que hay”. El lugar mugroso, con moho en los baños, no se sabían ni la contraseña del internet por lo tanto no pudimos utilizarlo. En general terrible. NO MAL GASTEN SU DINERO EN ESTE LUGAR!!!!!!

Friends_and_family Family

2/10

Poor

11 Feb 2025

Manon

pas de ménage inclus, piscine eau très mauvaise en 3 semaine jamais vu quelqu’un nettoyer un monsieur client un matin à nettoyer lui-même la piscine ,piscine chaise jamais laver plein de caca d’oiseaux, divan sofa la picine insalubre, pas de resto sur place comme décrit, les clefs fonctionnent mal revoir la description de cette hôtel

Leisure Partner

6/10

Pleasant

19 Jan 2025

Alessandra

Hay que ser muy insistentes con las personas encargadas ya que tardan en responder.
No me dieron la suite que reservé.
Los alrededores son muy tranquilos y llegas caminando a la playa.

Leisure Family

8/10

Excellent

06 Jan 2025

White Label

En general creo que no esta mal la calidad - precio. Los departamentos en sí por dentro estan muy bien cuidados y limpios, a demás las camas son super cómodas, pero ya las instalaciones como tal, alberca y otras áreas si les hace falta mantenimiento. Pero la verdad la pasamos muy bien y hay muchos restaurantes y cafeterías cercanas al lugar.

Leisure Family

4/10

Poor

12 Dec 2024

Evelyn

No respetaron mi reservacion, me dieron otra habitacion que no era, en pagina aparece asignada con un nombre y al llegar al hotel le cambian el nombre a las habitaciones y te dicen que lo que reservaste no es lo que ellos tienen en su base de datos.
La situación es que llego una excursión, estaba lleno el hotel, asignaron la habitacion que reserve y se la pasaron diciendome que el hotel estaba lleno argumentando que yo estaba mal en lo que reservé y que si me harían un cambio, pero hasta que se desocuparan las habitaciones.
La habitacion que me dieron fue la más economica, el sofa cama estaba muy sucio y destartalado, no había botes de.basura, el baño olia raro, la alberca con los azulejos levantados, sin mantenimiento, basura en las areas verdes.
Lo mas rescatable fue la.vigilante Mika.
La verdad fue una mala experiencia.

Leisure Family

10/10

Exceptional

10 Dec 2024

Oscar

Buen lugar por su costo beneficio cerca de la plata y varios lugares donde comer cerca

Leisure Family_with_children

10/10

Exceptional

05 Dec 2024

Jose Luis

Sin duda excelente ubicación. Restaurantes alrededor oaraxtidus los gustos y bolsillo. A tres cuadras Costco, mega cocimer, central de abastos , pescadería.

Business Partner

10/10

Exceptional

05 Nov 2024

JOSE ANGEL

Excelente

Friends_and_family Family

10/10

Exceptional

24 Oct 2024

Roberto

Excelente y muy cómoda.

Leisure Partner

4/10

Poor

22 Sep 2024

Verified traveler

Pésimo servicio no soliciten el servicio

Al llegar me entregaron una habitación que no solicite pedí con tina y me entregaron una simple culpando a (hoteles.com) que ellos fueron los del error sin hacer diferencia del dinero la habitación estaba sucia me toco barrerla al llegar el baño apestando a pipi y sin productos de limpieza para limpiarlo las camas con cabellos los trastes sucios y sin jabón para lavarlos fuimos ala alberca y cuándo regresamos mojados ni trapeador para secar teniamos además que como huésped te toca sacar las basuras tengo fotos pero la aplicación no me deja subirlas aaa y la alberca llena de cloro y el azulejo se despega es incómodo andar pisando algo mientras tratas de relajarte

Friends_and_family Family

4/10

Poor

13 Aug 2024

Carlos Alberto

En un lugar que esta cerca del centro y la avenida principal, sin embargo considero que es más un airbnd que un hotel, tal como se anuncia en la pagian

8/10

Excellent

30 Jul 2024

Jesenia

Todo súper bien

Family

10/10

Exceptional

26 May 2024

Maricruz

Fue una buena eleccion ya que tiene todo para disfrutar en familia

10/10