Name: Krystal Puerto Vallarta
Address: Av Francisco Medina Ascencio S/N Zona Nte 48333, Puerto Vallarta, 48333, MX

Krystal Puerto Vallarta

Puerto Vallarta · Mexico

Av Francisco Medina Ascencio S/N Zona Nte 48333View location

100 reviews shown

10/10

Exceptional

16 Jul 2026

Salvador

Clean, nice amenities , enjoyed trip over all

10/10

Exceptional

05 Jul 2026

Patricia

Great place to stay specially great view from the balcony. Brenda, Diego and Jose were the best hosts.

Family

4/10

Poor

04 Jul 2026

Maricela

La alberca es una para todo el hotel y el aire no enfría lo suficiente

10/10

Exceptional

30 Jun 2026

Adalberto

Excelente servicio por sus atenciones

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Jessica

Very friendly staff members, very clean, enjoyed the hotel and how close/convenient it was for everything we did!
Be cautious. Our bathroom door was janky and the railing to the balcony was shaky.

Family

6/10

Pleasant

22 Jun 2026

Benito

Charge for parking lot olso brefast no included

2/10

Poor

17 Jun 2026

Yizzel

Horrible, solo un elevador para tantisima gente, la aberca alguien se vomito y no limpiaro. Rapido, todo muy viejo, el staff no muy ayudador. No nos gusto

Partner

10/10

Exceptional

15 Jun 2026

Leo

Really bad weather was raining all day and night can't access to the beach or swimming pool 😫

4/10

Poor

08 Jun 2026

Jessica

Check in was fast, however the receptionist did not explain anything. How the room numbers worked, where were the elevators. Got to the room and couldn’t get in bc she did not activate the cards. Sink got clogged after first hand wash (sure it was already that way). AC was not cold enough. One plug electrical outlet was the only one working so couldn’t charge more than 1 device at once in the room. We could hear our neighbors really close thru the connecting doors. We only stayed one night thank goodness. I am not sure if I’d ever book here again. It’s close to the airport that’s about it!

Friends

6/10

Pleasant

08 Jun 2026

Arilene

My sink was clogged and I booked a king size bed with sea view I got a two bed bedroom with sea view but I didnt book that

Friends

6/10

Pleasant

29 May 2026

Catherine

Confusion o n how to pay for drink is meals if not o all inclusive plan

Self

6/10

Pleasant

20 May 2026

Joshua

The room was nice and clean. The food was okay but tough to eat at times. There was no mini bar even though we did all inclusive. The pools were rather small and crowded. The ongoing construction of the building next door was a not so welcome way to wake up. There were long lines at the bar as they only had one bartender. It was not easy to get a drink. We didn't end up using much of the all inclusive part.

Partner

8/10

Excellent

01 May 2026

Jordan

The staff here was absolutely amazing. Very helpful and friendly.

Partner

6/10

Pleasant

01 May 2026

Daniel

the best is all area is tree covered

Family_with_children

2/10

Poor

29 Apr 2026

Maria

Pésimo hotel
El sink tapado el baño tapado. La TV no servía. Me cambiaron d cuarto y me pusieron en un equivocado
No era lo k yo page pésimo y fea las habitaciones

Partner

8/10

Excellent

26 Apr 2026

Brenda

El hotel cumple las expectativas, pero pienso que ya se queda corto en espacios, para el desayuno hubo días que no encontrabas ni donde sentarte, sin embargo el personal super amable lograba acomodarte, las albercas llenas, lo mejor irse a la playa, lo cual por la tarde vale mucho la pena x los atardeceres, me he quedado en otros all inclusive y por lo menos te ponen refrescos en tu frigo, aca no t dan nada, tenias q estar bajando al bar , intenté pedir room service despues de las 12 de la noche, al parecer ya no laboran xq nunca contestaron, pero fuera de eso, me la.pase bien

Self

4/10

Poor

26 Apr 2026

Erika

I paid for Deluxe Room, 1 King Bed, Mountain View… I didn’t get that room. No view and I got an old room in an old building. The A/C was also ultra noisy.

10/10

Exceptional

24 Apr 2026

Randy

Great spot for the money.

8/10

Excellent

23 Apr 2026

Laurie

I was there in March 2026, and there was construction right beside the hotel that began at 7 am-it will happening for many more months as they are building a hotel. It was loud. The pools are nice. The room was good and clean. There is a bus to take you downtown, it only cost 10 pesos. There is a grocery store about 3 blocks away. The area is safe.

Self

8/10

Excellent

22 Apr 2026

GENARO

Meals could've been much better... i quality and variety.

Family

2/10

Poor

20 Apr 2026

Xavier

Title: Constructive Feedback on Recent Stay – Areas for Improvement
I recently stayed at this property and wanted to leave balanced, honest feedback to help both the hotel and future guests. While I appreciate the team’s efforts, several issues impacted my comfort and overall experience.
The room itself was not fully ready upon arrival. The duvet cover had a prominent red-brown stain that strongly resembled a blood stain. This was concerning from a hygiene perspective and should have been caught during housekeeping turnover.
Temperature control was another challenge. The air conditioning was unable to cool the room adequately despite being reported to the front desk. The space remained uncomfortably warm throughout the stay.
One evening we lost water pressure for over two hours, eliminating the possibility of taking a shower. The issue was finally resolved close to 10:00 p.m., which was quite inconvenient. In addition, the bathroom was missing facecloths upon check-in.
The swimming pools were noticeably murky with poor water clarity, making them unappealing for use. Regular maintenance or improved filtration appears to be needed.
Smoking policies were not well enforced during my visit. Guests were smoking in various common areas, and I observed cigarette butts on the elevator floor—an enclosed public space—which affected the environment for non-smokers.
At checkout, when I mentioned a couple of these matters, the staff seemed focused on providing explanations rather than offe

Partner

6/10

Pleasant

18 Apr 2026

Cynthia

We stayed for one night as we departed Vallarta the next morning. The property is dated, towels were old kind of gray looking, no wash cloths, it was a regular room. I would not stay here for a full week. The location is close to the airport.

Family_with_children

10/10

Exceptional

11 Apr 2026

Leslie

There was activies everyday, we really enjoyed the market and also the karaoke night

Family_with_children

2/10

Poor

11 Apr 2026

Ruben

Propery was bad

Friends

2/10

Poor

10 Apr 2026

VERONICA

The food poor quality, the staff disappointed, the events without any guidance, poor terrible expensive

8/10

Excellent

08 Apr 2026

Bernardo

Yes clean

Family_with_children

6/10

Pleasant

05 Apr 2026

Steven

We stayed here for a week and we were put in an adjoining room. We could hear every conversation in the other room and they weren’t quiet. There were no drawers to put our clothes so we had to keep everything in our opened suitcases on the table. There was 1 cockroach found in the room on the fridge. The room had a great view of the ocean on the 11th floor with a nice balcony to relax on. There were only 3 restaurants to choose from and they usually served the same food. Not a ton of amenities, the bars don’t open until 11-12! The gym had very few machines and some were broken. To my gringo friends: do not eat at the hotdog/hamburger food cart unless you want bathroom issues. Overall we had a relaxing time, but got bored by the 4th or 5th day.

Family_with_children

4/10

Poor

05 Apr 2026

Arjeta

It was not clean at all.

Leisure Family_with_children

2/10

Poor

04 Apr 2026

Sonia

There construction right next door and Krystal is totally outdated.

4/10

Poor

04 Apr 2026

Sara

It started with the man who Checked me in… any question I asked him he would take a deep breath as If he was so annoyed . The room
Was depressing, there is really no place to lay out and get some sun . I’ll never stay again

8/10

Excellent

02 Apr 2026

Marie

The room is clean but a little dated. Beds are comfortable. Breakfast is great. Long line up for drinks at pool. Not a lot of dinner options . The staff are very friendly and helpful. Loved the beach area.

Friends_and_family Friends

8/10

Excellent

31 Mar 2026

Guadalupe

Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff.

10/10

Exceptional

29 Mar 2026

Abel

The construction is annoying the nioise

2/10

Poor

28 Mar 2026

Lisa

Terrible experience— I booked a non-refundable room for three nights but left after the first night to stay elsewhere. The beautiful restaurant and pool I remember from staying there in the past is gone, and in its place there is a new building under construction. It’s very difficult to walk around the property due to that and other construction. There was a special dinner event we weren’t told about. When we checked it out, we were told it was only for those who had the all-inclusive plan though the sign nearby clearly said we could pay for dinner to join in. The experience felt so condescending, we found somewhere else to eat. The live music from the party, while excellent, was so loud that we couldn’t go to sleep at a reasonable hour-so much for family friendly. The pools were dirty. Just not a place I would ever revisit or recommend.

10/10

Exceptional

27 Mar 2026

Lola

Breakfast was so good everything fresh

Family_with_children

8/10

Excellent

24 Mar 2026

Heinrich

Very nice clean but disappointing is no coffee machine.

10/10

Exceptional

24 Mar 2026

Gustavo

The facilities are a bit outdated but overall is a nice resort.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Joel

Went in March '26. Picked this hotel in part because fo the advertised, \"Best Breakfast Buffet\", it was NOT. Probably one of the worse buffet I've been to in a while. No variety and no flavor.
Hotel itself was in good shape for it's age, but FYI, there ongoing very loud construction next door that starts around 7A so do NOT expect to sleep in. The hotel was empty given the recent issues but staff would NOT give room upgrade on request.

Family

6/10

Pleasant

23 Mar 2026

Carmen

Room ok service at front desk rude and not attentive we asked for a bag to put some trash the man was rude and left me standing I thought he was looking for something but he just turn his back on me while I was talking.
Same thing at the towels stand the lady was ok then a boy came and was rude and look at me mad saying o can’t have 2 towels I said I need one to lay on the sand and another to wear and dry myself he got mad me asking and said only one I can use for everything and left me there turn to do something else, no wonder price is good and clean but I’ll think twice to go back and telling all my friends about the experience. Got to mention that Edgar the bellboy was so nice, attentive, good and we left our luggage ready and went to town, when we come back we’re seating at the lobby he was moving our suitcases behind the front desk we let him b and found out he was leaving and was making sure our stuff was safe u til we get there .

Family

4/10

Poor

23 Mar 2026

Rodrigo

The hotel has a great location, which is honestly its strongest point. It’s close to many restaurants, bars, and attractions, most of which are within walking distance or a short 15–20 minute Uber ride. That made getting around very convenient.

However, the room itself was quite disappointing. The furniture felt old and worn out, and the overall condition of the room seemed neglected. The mattress was extremely uncomfortable—honestly felt as hard as a wrestling ring board—which made it difficult to rest properly. The bedding also felt outdated and rough, adding to the lack of comfort.

There were also some practical inconveniences. There was no safe in the room, which is something I usually expect. Even more frustrating, the air conditioning control was located behind the refrigerator, so you actually had to move the fridge just to adjust the temperature—definitely not ideal.

It looks like the hotel is currently undergoing renovations, which is a positive sign, but there is still a lot of work to be done—especially in the rooms. As it stands, the overall experience did not meet expectations, and I wouldn’t choose to stay here again until significant improvements are made.

8/10

Excellent

16 Mar 2026

Ruben

Todo muy bien. Solo un poco mas de limpiesa en el cuarto. Como de tallles de limpiesa

Partner

6/10

Pleasant

14 Mar 2026

Maria

We did have an ocean view but there was a lot of construction going on and building is very old!

Friends_and_family Family

4/10

Poor

10 Mar 2026

Leo

No restaurant choices, only buffet and very expensive. WiFi was terrible if working at all.

8/10

Excellent

08 Mar 2026

Brenda

construction on site

10/10

Exceptional

07 Mar 2026

Mina

Beautiful ocean view

Family_with_children

2/10

Poor

07 Mar 2026

Nancy

I wish I knew before booking about the condition of this hotel, it was dirty, and it’s basically falling apart. At random times the most disgusting smell would come from the toilet it was unbearable o had to leave the room. The wall pant was chipped, mold in the bathroom walls, and one time I came out my room that was on the 8th floor to find the halls flooded with water, the leak dripped all the way down to the main lobby floor. The gym was small, most machines didn’t work and very dirty. Also when booking no one said about a 20 story high building construction happened right next to our hotel, it was very loud all day long. And there was no complementary coffee, we had to buy each cup of coffee cup that was served for a jar. Yet I did notice that when Americans would ask for coffee they weren’t being charged. There was cleaning service everyday but they would only clean the bathroom and do the beds, no sheet changing and no sweeping which made it hard to walk barefooted.

10/10

Exceptional

04 Mar 2026

Eve-Emmanuelle

We had a mountain view room on a higher floor which mean we couldn't hear any street traffic.

The property is in a fantastic location next to several malls and movie theaters if you feel like going off the resort. The beach is in excellent condition and the pools are well maintained.

Only thing that I found disappointing was the condition of the gym. Lots of the cardio equipment was in need of repair and there wasn't a lot of weights to chose from.

4/10

Poor

03 Mar 2026

IDALIA

Pictures do not match reality, room turned out to be a detached property inside the resort that was in disrepair. Probably built in the 80’s with no upgrades or repairs since then, water leak in the bathroom, closet doors falling apart

Partner

8/10

Excellent

02 Mar 2026

Monique

We had to upgrade to a balcony with Ocean view and it was gorgeous.
Food at this property is inadequate.
Not worth the extra $100 US per day.
Much better to eat at the local places down the street or Romantic zone.

10/10

Exceptional

02 Mar 2026

Marissa

Staff very nice and friendly. Help us with anything we needed. Didhier Serrano front desk staff very helpful and so polite. Jovani is another very helpful staff member very nice and polite also. They are the best and I would definitely stay at this resort again and I do recommend others to stay with them as well.

Family

10/10

Exceptional

01 Mar 2026

Laura

The service was excellent at this resort. The kind, friendly and attentive staff made our stay memorable. The location was also very convenient with plenty of amenities available

Partner

8/10

Excellent

01 Mar 2026

Eve-Emmanuelle

The staff was amazing at this resort. They definitely made the experience memorable

Friends

10/10

Exceptional

28 Feb 2026

Minnie

Absolutely great staff!

Partner

4/10

Poor

26 Feb 2026

laurent Rubens

I recently stayed at Krystal Vallarta, and overall it was a mixed experience.

I want to start by recognizing Jose Coria, the front desk manager, who was extremely helpful, professional, and understanding throughout our stay. He truly made a difference and handled everything with care. Victor, the bellhop, was also incredibly helpful and insightful — always ready with a smile and great advice. The rest of the staff were hardworking, kind, and clearly doing their best every day. The service team is absolutely a strong point of this hotel.

Unfortunately, the food was subpar and noticeably low in quality. It’s clear the chef and kitchen staff are doing their best with the ingredients they are given, but the overall dining experience suffers because of it.

My main grievance is with management and corporate. This hotel has huge potential — the location and property are great — but it needs more investment. I would strongly suggest raising prices if necessary and using that revenue to improve food quality, upgrade amenities, and modernize certain areas of the hotel. Additionally, the internet was very poor and worked only intermittently, which was frustrating.

With better corporate support and upgrades, Krystal Vallarta could truly be an outstanding destination. The staff on-site deserve that investment.

Partner

2/10

Poor

25 Feb 2026

Maryann

First of all, the room was dirty. When we arrived, we told ourselves we could tolerate it for three nights. However, the safe didn’t work, and the closet smelled strongly like urine. We were also missing hand towels and face cloths, they did finally bring them. When we went to leave for dinner, we discovered the sliding door lock was broken. It took two days to repair the door, and since the safe didn’t worked, we had to carry our passports, cards, and valuables with us at all times. We didn’t even bother unpacking.

The food was very disappointing — I would rate it one star at best — and we practically had to beg for bottled water. While a few employees were exceptional, the management team could certainly benefit from additional training.

Unfortunately, I would not recommend this hotel, especially if you’re wearing an Expedia bracelet.

Family

6/10

Pleasant

25 Feb 2026

Teresa Dawyn

Room was nice and updated.

Partner

8/10

Excellent

24 Feb 2026

shawn James

it was ok, priced right, Restaurant food was mediocre. Beach access was great, the poolside was good.

Family_with_children

6/10

Pleasant

23 Feb 2026

vuyo

it was ok

Self

8/10

Excellent

21 Feb 2026

Brenda

Clean room, excellent customer service and great staff members

Friends

6/10

Pleasant

20 Feb 2026

marie

Room was nice with ocean view and very clean. Staff were exceptionally courteous and greeted you regardless of their position. The big disappointment was the noise from the construction and that monster high-rise that you’re building on the beach.

Family

10/10

Exceptional

20 Feb 2026

Christopher

Fatima at check in was very nice. Clean room , good food.

Partner

2/10

Poor

19 Feb 2026

Omar

The room wasn’t what we expected the sheets were stained the bathroom with some cosmetic issues the room look dirty over all , my wife was really upset and we end up checking out early I did put a request for a partial refund it’s not ok to miss lead people , in pictures the hotel looks really nice and it’s a long travel to come and find out the is not !!!! I would never stay here again

Partner

4/10

Poor

19 Feb 2026

Kattya

Room was horrible , beds very uncomfortable, very expensive terrible food , and staff very disrespectful and rude. Not recommended at all

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Harry

Room was great

10/10

Exceptional

12 Feb 2026

Joseph John

Staff was terrific

6/10

Pleasant

09 Feb 2026

Tom

The air conditioning didn’t work and the room over head fan made loud noise when turned on. Talked to the front desk about it but no change. Breakfast was very expensive. Staff was good/polite.

Leisure Partner

2/10

Poor

07 Feb 2026

CESAR

Hotel was fully booked & we spent the first night at a “villa” which was difficult to find due to poor lighting & signaling. The villa had no drinking water or towels were available. Glasses were dirty. Living area was dusty. The bed didn’t have sheets, only mattress & bed covers. We called reception and they only sent towels. Worst of all, we were not informed there were other guests in the other bedrooms of the villa.

After complaining to reception, we were moved to our actual room the following day not without first dealing with a lock bedroom door. They had to bust the door open because they didn’t have a set of keys.

In the hotel room, the next door guest had a loud conversation & then loud music on their balcony. Called reception and nothing was done. Party continued until well past midnight. It happened again the following night.

Restaurant food, available in buffet style, was underwhelming. The only positive thing was the Egg Station during breakfast which was included in our package. Lunch & dinners were $430 per person when you could get much better food for less in restaurants nearby.
The resort looked outdated & run down. They also had a lot of construction that made resting impossible. Drinks were also poorly served in fairy cheap plastic cups with bartenders that didn’t seem to know how to prepare any of the drinks of the menu and you would overhear them complain about how they didn’t have anything to prepare drinks with.

Avoid this hotel. Not worth it.

Leisure Partner

8/10

Excellent

07 Feb 2026

Robert Thomas

All of the above.

8/10

Excellent

05 Feb 2026

Michelle

The ocean front room offered whale watching , perfect sunset viewing and watching the waves crash into the shore. The pools could use some repair because many tiles are missing, filter covers on the pool floor are missing and could cause someone to get hurt, and the tiles were so dirty that when we leaned against them my bathing suit top was blackened from the filth. Housekeeping wasn’t consistent and there were days where we didn’t get any housekeeping at all. The location of the hotel is in a great location because it is safe, clean and close to grocery stores, malls, restaurants, the marina, the airport and only a cheap uber to downtown. We did all inclusive for only 3 days out of the 10 days we stayed and did not enjoy the food. Breakfast was the same as lunch and dinner. We ate out at local restaurants instead.

6/10

Pleasant

04 Feb 2026

Salvador

The Room has a problem with the AC, it created hume

6/10

Pleasant

04 Feb 2026

Mike

Room was ok. No kitchen just a small fridge. Staff were nice.

Leisure Partner

8/10

Excellent

04 Feb 2026

Ivan

Todo bien el personal muy amable

8/10

Excellent

04 Feb 2026

Verified traveler

Staff was lovely, clean room, easy check-in.
Only limited parking on pavement/bricks. The rest is gravel. Terrible on luggage wheels.

Massive entry and drive they could easily have a luggage drop off as you have to check-in and get a parking pass #.
I’m 80 and had to drag my luggage through the parking lot. Not so fun.

Leisure Self

8/10

Excellent

02 Feb 2026

Michelle

Yes

8/10

Excellent

01 Feb 2026

Leticia

Live raccoons roam the establishment

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

Isamar

We had a great stay!
The room was very clean, good amenities and the staff were so nice and friendly.

Leisure Partner

4/10

Poor

29 Jan 2026

Leonard

The room was musty smelling tiles on the floor were loose the mirror was barely usable. Food was expensive and not the best.

Leisure Family

8/10

Excellent

25 Jan 2026

Arlene

Yes, would stay there again

Business_and_leisure Partner

6/10

Pleasant

24 Jan 2026

Adrian

The staff at this location was amazing! Very nice, helpful, and overall provided a good experience at this resort. I will say that the property itself is a bit dated, room was bit dusty, bathroom sink was clogged, and the AC was not keeping the room cool despite keeping curtains closed. One of the two elevators in one of the towers was inoperable for two days, leaving a constant long line of guests trying to get to and from rooms or leaving guests to walk up/down 16 floors.

The beach was great. The property is literally steps away from the water and is very walkable to and from different hotel properties. There were more than enough beach chairs and covers to be able to layout. The only downside were the many vendors soliciting items/activities but they were all really kind when you declined anything.

The food was just ok. There was a grilling event on Wednesday that I really enjoyed as it showcased really amazing flavors of the local food. Outside of that, I could have skipped most of the food offered on the property. Speaking of property, the location is really good. Close to restaurants and shopping. Everything is within walking distance and every easy to navigate.

Overall, this place is a good place if you are on a tight budget and want to have a relaxing vacation. Again, every staff member were amazing, very helpful and welcoming, just hoping they can renovate the property and up the food game.

Leisure Self

8/10

Excellent

21 Jan 2026

Katherine

Room was clean and the staff were very good.

Leisure

2/10

Poor

20 Jan 2026

Jose

Bad experience. I am not came back

6/10

Pleasant

20 Jan 2026

benoit

Room appeared not swept nor washed, room appeared tired and neglected, check-in staff was in no hurry. The spot is beautiful and near the marina and airport, but not a lot of authentic restaurants near.

10/10

Exceptional

19 Jan 2026

Paige

Very convenient place to stay, great staff, awesome beach walks, close to stuff and multiple options for this Canadian!

Leisure Self

10/10

Exceptional

17 Jan 2026

Paige

I stayed here Sunday&Monday night once I landed and had a great experience. The breakfast was awesome tons of options, Thanked the Chef before checkout on Monday. Then booked my last night for Friday night because it’s close to the airport and Juan was awesome plus Barbra helped me Saturday afternoon before my flight back to Canada at 6:30pm. Very family friendly resort, location is great, staff helpful, friendly and fun. I’m so glad they spoke English making it easy to communicate and hardly had to use my translator! Definitely recommend for anyone, there’s lots of options for things to do close by. Very happy with my stay here because it’s my first time in Puerto Vallarta.

Leisure Self

10/10

Exceptional

12 Jan 2026

Jose Luis

Nice place

10/10

Exceptional

12 Jan 2026

David

Clean room & friendly staff! Great food!

Leisure Friends

2/10

Poor

09 Jan 2026

Victoria G

Room did not look like the pictures online. Our balcony door latch was broken and did not lock. Changed rooms & the other room was also broken. Had to change to a third room where the door finally locked.
Room was dirty. Roaches inside room couldn’t have snacks/ food out. Staff was rude when we tried to ask them for accommodation. “Your room is paid for there’s nothing we can do for you” .. Elevator was broken all day so there was a long wait to go up to the room and down to the lobby. Terrible.

Leisure Family

10/10

Exceptional

07 Jan 2026

Sarah

Very pleasant surprise. We checked in at night at the special Expedia desk. Had great service and were even given an ocean front room. We booked 1 night but were so happy to find this hotel for a decent rate that we extended for 2 more nights. Nothing fancy no frills and didn’t get the food package but were happy with the service, accommodation, beach access with pool and location in PV. Thank you

10/10

Exceptional

05 Jan 2026

Brian

This is not a super luxurious resort but is very good. Mostly seems to be a domestic clientele so the food is much more like “home cooking” than other resorts. We liked that. Staff were all really good. Nice village feel in the complex.

4/10

Poor

05 Jan 2026

Carrie

Very dated and dirty.
Room had no hot water and the sink was broken. Housekeeping didn't replenish wash cloths or hand towels.
Room door did not shut properly.
Food was mediocre and dishes and silverware were not always clean.
Some staff were unpleasant.
Pool areas is small and dirty.
Litter on beach.

Leisure Self

2/10

Poor

03 Jan 2026

Graciano

The check in waiting line was took too long and the customer was too slow.

Business_and_leisure Partner

4/10

Poor

02 Jan 2026

Blaine

Heavy construction on the property next to the dining area . Noisy with jack hammers
The walls in the rooms are paper thin and you can hear everything in the next rooms . The couple next to us sounding like they were making a porn movie and the front desk would not move us . We couldn’t stand to stay in our room with our children with that racket happening .
We asked prior to going there if we could buy an all inclusive pass by the day and they told us yes no problem but once we arrived and tried to do that they told us we could only get one for all the days remaining

Leisure Family

4/10

Poor

01 Jan 2026

Donna

The food was gross, no champagne for breakfast. Our tv didn’t have a remote, our phone didn’t have a ring tone. This was probably the worst resort we’ve ever stayed at. On the plus side, the beach was wonderful, we made great friends, and we saw whales everyday

4/10

Poor

01 Jan 2026

oscar

I told 3 times front desk the sheets were dirty since we arrived and they didnt change them!!! Take your money somewhere else

Friends_and_family Family

2/10

Poor

30 Dec 2025

Daniel

Habitación con insectos, comida bastante mala, pocas toallas, no hay trato VIP por ser expedía gold.
Aire acondicionado no enfría, cortinas rotas con hoyos, proceso de check in y check out tardado

4/10

Poor

29 Dec 2025

Elyar

Not satisfied

10/10

Exceptional

29 Dec 2025

Cynthia

We loved it, would stay again, but after we can enjoy the pool.

Leisure Partner

2/10

Poor

23 Dec 2025

Maria Sarife

The hotel is very outdated. The 1st room didn’t have a safe; I waited around 90 minutes for assistance and nobody came to install one. Operator was rude leaving me on hold without hearing me out even when I was polite. I got another room with safe not working and not fixed to wall; had to wait again; wasted 4 hours. Pool area is awful; beach furniture awful and not enough for amount of people. Alcohol beverage is awful, beer from machine watered down with water.

Leisure Self

4/10

Poor

19 Dec 2025

Gerardo

Booked a room with double beds and gave me a single bed. They were not able to change the room saying hotel was full

10/10

Exceptional

12 Dec 2025

Luis A

The rooms we're clean the stuff very nice and friendly