Name: Marriott Puerto Vallarta Resort & Spa
Address: Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, 48354, MX

Marriott Puerto Vallarta Resort & Spa

Puerto Vallarta · Mexico

Paseo La Marina Norte 435, Marina VallartaView location

100 reviews shown

10/10

Exceptional

21 Jul 2026

Nichelle

The property was undergoing significant damage and was closing on the last day of our stay. We were able to make sure that we were the last guest before they shut down for the renovation. It was a great experience, although the property hadn’t endured a number of rain related damages since my last visit, the staff is exceptional as always, and I can’t wait to return until after the renovations are complete

Partner

8/10

Excellent

17 Jul 2026

Shirin Khorami

I like it because it was clean
And very friendly staff
We didn’t had a best room
But had a great view

Friends

6/10

Pleasant

15 Jul 2026

Roberto

Elevators did not work well on and off for months. I had just had knee surgery and that was horrible for me and other old people.

Family

8/10

Excellent

10 Jul 2026

Nathalia G

Clean and easy to access the pool

4/10

Poor

09 Jul 2026

Angelica

The elevator went out and the rooms need microwaves and full body mirrors.

Family

6/10

Pleasant

08 Jul 2026

Luz Selene

Elevators don’t work, staff they don’t help you either luggage, very old venue

Family

10/10

Exceptional

04 Jul 2026

Rachel

Good customer service

Family

2/10

Poor

29 Jun 2026

Peter

Our stay ended on a disappointing note, overshadowing what could have been a pleasant experience. While there were some positive aspects earlier in the visit, the final moments left us feeling frustrated and dissatisfied. Toward the end of our stay, several issues arose that were not addressed in a timely or effective manner. For example, there were delays in receiving assistance when we reported concerns, and staff responses felt dismissive rather than attentive. We also encountered confusion during the checkout process, including unclear instructions and a lack of coordination among staff members, which added unnecessary stress at what should have been a smooth departure.
Additionally, attempts to communicate our concerns were met with limited follow-up, leaving us feeling unheard. The lack of clear communication and accountability made it difficult to resolve even minor issues, which ultimately compounded our frustration. These problems, though occurring at the end, had a significant impact on our overall impression of the stay.
As a result, what might have been a memorable and enjoyable experience instead concluded with a sense of letdown. We believe that with better staff training, improved communication, and more attentive customer service, these issues could be avoided in the future. We hope that improvements can be made so that other guests can enjoy a seamless and positive experience from beginning to end.

Family

2/10

Poor

28 Jun 2026

Saif

I rarely leave negative reviews, but this stay at Marriott Puerto Vallarta Resort & Spa was one of the most disappointing Marriott experiences I’ve had.

I booked a front ocean swim-up room, but when I arrived, it wasn’t available. Instead, I was placed in a temporary room that was in poor condition and, as the hotel later admitted in writing, did not meet Marriott standards. I spent almost my entire first day of vacation waiting for the room I had originally reserved, which meant losing valuable vacation time.

Unfortunately, the problems didn’t end there. Housekeeping was inconsistent—room service dishes and food remained in my room for almost 11 hours without being collected. When I requested drinking water, I was told the hotel didn’t have any available. While the hotel later explained that it is a plastic-free property, no alternative was offered at the time, which is not the level of service I expect from a Marriott resort.

To the hotel’s credit, management responded to my complaints, apologized, and offered compensation in the form of Marriott Bonvoy points. I appreciate that they acknowledged the issues and communicated professionally throughout the process.

However, compensation doesn’t replace lost vacation time. The repeated service failures significantly affected what should have been a relaxing holiday, and I ultimately decided to leave a day earlier than planned.

Friends

10/10

Exceptional

19 Jun 2026

Inna Valeryevna

It was a great stay. Beautiful facility. All staff is very friendly and helpful.

Self

10/10

Exceptional

15 Jun 2026

Efren

Like everything.. specialty food

Family_with_children

10/10

Exceptional

11 Jun 2026

Sonia

It’s beautiful and the people are very friendly!

Family

10/10

Exceptional

08 Jun 2026

Yvette Guadalupe

Beautiful beachfront property with amazing sunset views. Walking distance to the marina.

Family_with_children

10/10

Exceptional

06 Jun 2026

Fred

The property is beautiful and the staff are absolutely amazing!

4/10

Poor

06 Jun 2026

Brenda

I arrived after an long flight with my service animal. All authorities approved this animal between countries and on the airplane. I have all my airline approvals and paperwork the small hypoallergenic non barking dog was also wearing a service animal vest
The management insisted upon having original documents approving the dog to a service status. I do not travel with these documents as they are never needed and I ha e certificates . Because of this they turned me away and denied my reservation I was forced to go elsewhere at the last moment . Terrible imo

10/10

Exceptional

06 Jun 2026

Nichelle Diamond

Location and convenience of Marina and nearby options. So glad I chose this option as it has walkable attractions and feasible convenience of on and off shuttle stop to go to various locations nearby. Uber is very reliable and inexpensive. Just an overall great pick after getting to drive by some of the alternative locations.

Self

10/10

Exceptional

31 May 2026

Cynthia

This is a beautiful hotel, walking distance from the marina. I went there solo and felt completely safe. I loved there were multiple options for good food so I didn’t really need to leave. The breakfast buffet had great options at a good price point. Mikado was my favorite meal while I was in PV. I spent most of the day poolside but there is also easy access to the beach. Room was clean and the bed was comfy. A uber ride to El Malecon was about $8 since it’s only about 20 minutes away. Would highly recommend this hotel.

Self

2/10

Poor

24 May 2026

Sanjay P

Terrible event happened. Property was not clean, food was not available, wait in RESTAURENT was 1-2 hour before you get a seat.

Friends

10/10

Exceptional

23 May 2026

Dulce

Attentive staff and clean resort

Family

10/10

Exceptional

19 May 2026

Melissa Ann

Staff were wonderful, friendly helpful. Had an unexpected issue with fridge in the room, they wasted no time even though it was late in the evening, they replaced the fridge.
Beach and bar area was very relaxing and clean.

10/10

Exceptional

15 May 2026

austin

Great place

Business Partner

10/10

Exceptional

14 May 2026

Leon

Friendly

4/10

Poor

28 Apr 2026

Yvette

I've been to this hotel many times and previously loved it, due to the location, but especially because of the service.

This time, the entire feeling was different. The service was very poor. Staff were actually rude at times. Just one example- We waited in the Sports Bar for over an hour after ordering our food with the waiter telling us, the food would be coming out soon. After an hour, he finally admitted that the chef had just arrived, because they didn't actually open until 1:30pm?

Partner

10/10

Exceptional

27 Apr 2026

María

The resort was excellent , and friendly staff

Partner

10/10

Exceptional

25 Apr 2026

Juana

The food in every restaurant is gourmet, fresh and delicious !

Partner

10/10

Exceptional

23 Apr 2026

Devin

Breakfast was amazing! Expensive but so good

10/10

Exceptional

17 Apr 2026

Sergio Gerardo

The breakfast has an excellent buffet and great service.

Partner

10/10

Exceptional

11 Apr 2026

ALFREDO M.

Was there for a week, our room was always clean and restocked with fresh towels every day. Loved the small fridge that allowed us to keep cold beer in our room.The 2 beers and soda they keep in the fridge is top dollar, for the price of one of their beers i bought a 6 pack at the grocery store in the Marina. also yummy snacks, chips peanuts, fresh mexican bread for morning coffee. The coffee at the hotel is fantastic, loved our morning Lattes on our ocean view balcony. The best cocktails i had was at the tapas bar which used to be the lobby bar. Their Champions sports bar did not offer draft beer beer, and neither did the pool bars. The pool temperature is nice and warm, it stays open until 9:00PM saw some people in there past 9. The hotel staff told me the hotel will undergo major construction in may with additional towers being added. and 2 new restaurants added including a Italian restaurant.

Partner

8/10

Excellent

11 Apr 2026

Pierre

Needs updating. Pool staff excellent. Breakfast not worth the prize. Only ate there once. Short walk to marina with excellent restaurants. Overall clean with great pools.

Partner

10/10

Exceptional

09 Apr 2026

Ignacio

Great resort, true 5 stars

Family

10/10

Exceptional

08 Apr 2026

Yasmin

Beautiful beachfront hotel, recommend highly!!

Self

10/10

Exceptional

03 Apr 2026

Raul

Yes

8/10

Excellent

31 Mar 2026

Clare

The Marriott is a terrific resort. The staff are excellent and the restaurants delicious. We only had one issue. We booked a 3rd floor room and were given a 9th floor then an 8th floor room. One of our guests is terrified of heights so was uncomfortable in that room but we were told there were no other rooms available. Booked through Expedia. Next time will confirm through hotel which floor we’re on.

10/10

Exceptional

28 Mar 2026

Irene

Beautiful hotel
Great location
Safe
Near marina

Partner

10/10

Exceptional

19 Mar 2026

Byron

Truely a wonderful stay. The staff was personable and professional. We enjoyed the amenities and the cleanliness of the hotel. The location is very convenient to the airport, the marina.

2/10

Poor

04 Mar 2026

Angelica

Rooms are worn out. I read somewhere they’ll renovate soon. Staff is friendly but they look bored, very off character for a Mexican resort. My main concern was food. Brkfst Buffett was terrible and restaurants were meh. Pool is amazing and it is so close to airport that it pains me not to go back, but I wouldn’t.

Family

10/10

Exceptional

28 Feb 2026

Deanna

Perfect location, nice beach, and great staff!

Family

8/10

Excellent

24 Feb 2026

Mervin

Hotel needs updating - disappointed for a Marriott hotel, otherwise all was good

Friends

6/10

Pleasant

23 Feb 2026

Ehren

Great facilities and staff but didn’t love how my credit card charges accrued days after leaving and after I thought I had settled final billing. Most drinks and food I paid directly on my card at the time of purchase and later charges didn’t always line up with what I spent that day.

Partner

10/10

Exceptional

20 Feb 2026

EVERYTHING

Partner

8/10

Excellent

18 Feb 2026

Pedro

Okay

10/10

Exceptional

12 Feb 2026

Allan

Great staff; beautiful facilities

10/10

Exceptional

10 Feb 2026

Kimberly

Beautiful room and resort. The food service and staff were excellent.

10/10

Exceptional

09 Feb 2026

Jennifer

The room was spotless. The resort beautiful. It was great location

10/10

Exceptional

01 Feb 2026

Trent

Great resort! Aside from the price everything was awesome. Highly recommend if you can afford it.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Spotless and well cleaned each day.

10/10

Exceptional

31 Jan 2026

Austin

Yes

10/10

Exceptional

29 Jan 2026

Nathan

We had a wonderful stay the staff was amazing & the hotel was lovely & very clean

Business_and_leisure Partner

8/10

Excellent

28 Jan 2026

Patricia

The ocean view room was lovely. The room was clean, the staff were friendly and helpful. The grounds around the pool was relaxing and provided a lovely view of PV

There was a corporate event that made relaxing by the pool noisy, but it was only for one day. The poolside area could have benefitted from a bit more attention in terms of cleanliness.

Leisure Family

8/10

Excellent

27 Jan 2026

Judy Lynn Ann

The room was very clean and the staff were courteous and friendly

10/10

Exceptional

26 Jan 2026

Ann

Nice beach. Great dinner at the outdoor restaurant

8/10

Excellent

23 Jan 2026

Laura

The room was great and we had a swim up pool room.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Sean

friendly staff, clean rooms, great family vacation.

10/10

Exceptional

18 Jan 2026

Timothy Paul

Great stay

8/10

Excellent

12 Jan 2026

Heather

We booked an ocean view room. We could see a bit of the ocean but our room was on the back side of the hotel next to another building. When their air conditioner came on for the day we could not even open the doors, much less sit on the deck because the of the loud noise. This lasted all day. Rooms are spacious and clean.
The pool staff and room staff were awesome. Very attentive and friendly.
The front desk were ok. I had previously emailed and told the hotel we were arriving on our actual anniversary and were celebrating with our children and grandchildren there. I received a lovely note to say congrats etc. My husband expected at the very least a card or fruit or something in our room. We were disappointed. When he asked he about that he was greeted with a shrug. Also our children got upgraded to a full ocean view, so we knew what we were missing.
Restaurants are fine, great staff. The kids loved Mikados.
We did enjoy the resort and had a wonderful time. It is so close to the airport and marina so no long taxi rides.
The pools were nice, warm, but there are not enough shower stations coming off the beach so be prepared for sand in the pools.
Overall a great vacation. We met a lot of people whom have been there many times and the staff remembered them and greeted them warmly. Nice to see.

Leisure Family

10/10

Exceptional

07 Jan 2026

Michelle

The rooms were clean and stayed that way throughout our stay! We had the best housekeeping service! The view was spectacular and the staff at the pool were even better! We loved our stay and will definitely recommend to friends and family!

10/10

Exceptional

04 Jan 2026

Juan

It was good. Staff was friendly.

10/10

Exceptional

03 Jan 2026

Karisa

Everything about this place was great. We will definitely be returning.

Leisure Family

10/10

Exceptional

03 Jan 2026

Utkarsh

Great location on the beach

6/10

Pleasant

30 Dec 2025

Rajwinder Singh

It was okey but now a wow experience

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Alicia

The pool side service and space was the best part of the trip! The cabanas were lovely. Silvestre and Bibiana made sure we had reservations. Also, the pool service staff and bar staff were awesome. Raul was exceptional and graciously checked on us to make sure we had everything we needed. If it wasn't for the hotel's other problems, we would have made this place a regular getaway.

Partner

10/10

Exceptional

28 Dec 2025

Erica

Beautiful Hotel!

10/10

Exceptional

22 Dec 2025

Yami

Great staff and service

10/10

Exceptional

28 Nov 2025

janet

Great location and convinent amenities

Leisure Partner

10/10

Exceptional

26 Nov 2025

Estelle

Great room, excellent staff. Beautiful views, and over the pool and pool bar.

Friends_and_family Friends

4/10

Poor

21 Nov 2025

Michael

we have been coming here for about ten years now , sometimes twice per year , we loved it here and we spent a lots of times by the pool , nice wide pool and well heated , good service and very nice staff . since the renovation pool area all that have been changed . lot smaller pool and very very cold water , they are not heating the pool water any more I was told and lots of people were complaining about same issue , we are very disappointed and not going back to
Marriott Puerto Vallarta Resorts any more .

10/10

Exceptional

06 Nov 2025

Tania

Loved our stay! Amazing food, views, pool, beach access, and service. The beds are super comfy too. Can't wait to return!

Leisure Family

8/10

Excellent

03 Nov 2025

Lori Ann

The front pool bar staff were great! Loved the view from the pool to the ocean. Daily resort fee was miss leading. Pamphlet said we would get 2 bottles of water each day and then changed to 2 per stay. Taxes were also added to resort fee.

Leisure Friends

10/10

Exceptional

07 Oct 2025

Kurtis

Love staying here. Always our favorite place to be

Leisure Partner

10/10

Exceptional

15 Aug 2025

Michael

All good

Leisure Family

8/10

Excellent

07 Aug 2025

Roberto

Very nice resort. Has good food options nearby, but also not a bad drive to downtown. Overall, this is a good place if you just want to relax and not so much “go out”.

Leisure Partner

8/10

Excellent

14 Jul 2025

Julian

Very nice stay, staff was very kind and welcoming. It was our first time but they had a few things closed for construction so we didn’t get the full experience

Leisure Friends

4/10

Poor

12 Jul 2025

Brenda

The grounds were beautiful and the restaurants and restaurant staff were excellent. The front staff needed a lot of training as they moved us to 4 different rooms when they needed ours for wedding events. They changed our rates each time and it went from $240 to $500 a day,

Love the overall hotel, hated the changing rooms and prices.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Javier

The hotel staff were friendly and helpful and the hotel's amenities were all fantastic

Leisure Partner

6/10

Pleasant

29 Jun 2025

Hector

The pool and cleanliness was nice, but the restaurant dinner not so great. A volleyball setup on the beach would be nice.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

Cesar

Overall great experience, a bit pricey at restaurants but expected being a tourist area. Will definitely return.

Leisure Family

8/10

Excellent

23 Jun 2025

Yolanda

Good location, polite staff, great food. But I booked the trip in February with the option to lock in the dates and price. I just arrived 6/16/25 and was quoted an increase due to the resort fee changed. I need that to make sense. How can I choose the reserve now pay later and the price change?

Leisure Friends

10/10

Exceptional

13 Jun 2025

HeLeen

Nice and quiet

Leisure Family

4/10

Poor

12 Jun 2025

Addison

Booked through Expedia. At the time of booking a daily resort credit of $30 was an option to choose. Upon arriving , both the hotel and Expedia was unaware although it is clear as day on the website. Very disappointing and considering the hotel is outdated and not busy, I understand why they chose to act this way. I will Definitely not bet back.

2/10

Poor

11 Jun 2025

Brenda

It was a nightmare. Construction non-stop. We were in the Mexican side which was noisy and kids were running everywhere. We asked for a quiet room and it was even worse even though there was no one there.

The restaurants and shops were closed. Everything was very inconvenient and far away from the rooms.

The worst vacation experience ever. The should close the hotel like the Marriott did this summer.

We will never return there.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Debra

It was between seasons -- spring break and summer tourists -- so the property was under cleaning and reno ops, but didn't take away from overall wonderful services. The staff from getting out of our vehicle to leaving was superb. Everyone aimed to please with genuine hospitality and customer service. The room was spacious, clean, and comfortable. If you cannot find something from the lavish breakfast buffet, you are not hungry! The pool and beach were well-maintained. Although this property shows some age, it is a large convention site that caters to guests' needs. Close to the airport and near the marina with a few shops and restaurants, I will admit it is a little farther than preferred for downtown sites, restaurants and shopping. Uber is the way to go!

Partner

10/10

Exceptional

01 Jun 2025

estela

Want to give a shout out to manager Audrey who was so welcoming to us and made sure our time was so special - also Javier and Navarro were amazing! We feel at home there - everyone and everything is top notch can’t wait to return to see the new pool

Partner

2/10

Poor

01 Jun 2025

Alexi

This has been, without a doubt, the worst resort experience of my life. My stay at the Marriott Puerto Vallarta Resort & Spa from May 14-20th was a parade of incompetence, disrespect, and outright theft. If I could give zero stars, I would.
Let's start with the \"Spa & Confusion\" debacle. On Saturday, May 18th, around 11 AM, my wife tried to book a spa appointment for Monday. Initially, only afternoon slots were available, so she booked for 3 PM. Shortly after, realizing it conflicted with other activities, she cancelled it at the spa. Later that day, around 2 PM, I went back to the spa to reschedule for Monday morning, and suddenly, 10 AM was available – conflicting with what we were initially told. Fine, we booked it.
Then, the true nightmare began. My wife received a call from the spa claiming we missed a Saturday appointment. This was baffling, as we never scheduled for Saturday! We were forced to waste our time trying to confirm there would be no cancellation charges and that our Monday appointment was correct. The front desk spa worker on the phone, instead of clarifying, became aggressive, snapped at my wife, blamed her, and then hung up on her mid-sentence.
The concierge then told us we might get a cancellation charge and that the original Monday 3 PM appointment was indeed cancelled. Fast forward to Monday morning, 10 AM, we arrive for our rescheduled couples massage. The person checking us in, Lupita, rudely stated there was an appointment for 3 PM – the one we were

10/10

Exceptional

31 May 2025

Maria

Desde el momento en que llegamos, los empleados muy serviciales y muy amables.Todos en general .

Leisure

10/10

Exceptional

30 May 2025

Ana

Marriott resort is super nice and all the food in the hotel was great!

Leisure Family

10/10

Exceptional

27 May 2025

Hector

Relaxing and enjoyable

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Jose Luis

This an excellent vacation spot. The staff and amenities were amazing. The service around the swimming pool are the best, particularly Ricardo, very friendly and helpful, simply an overall excellent experience. Very pleased with the services

Jose L Perez

2/10

Poor

22 May 2025

Daniel

Horrifying Experience at Marriott Puerto Vallarta – Theft, Disrespect, and Zero Accountability.

I had clearly taken precaution to hide my watch deep within my backpack with items covering the dust bag where the watch was in and Marriott staff open my backpack and stole my watch. Marriott took zero action and didn’t resolve and instead blamed the Marriott customer for the situation and pushed the Marriott customer aside and dismissive of the situation. Very bad experience with Marriott.

10/10

Exceptional

19 May 2025

Andrea

Great resort to relax and enjoy

Leisure

6/10

Pleasant

17 May 2025

Raul

This property is dated and old. It’s a great location but it’s super dated and they need to upgrade the place and make it modern. The drinks our crappy and the bar staff you can tell they don’t care. They are short staffed so it’s takes a long time to get a drink or food at the pool area. The only thing I liked was the buffet breakfast.

Business_and_leisure Partner

6/10

Pleasant

16 May 2025

Brenda

The grounds are beautiful and truly make this hotel spacial including the beautiful bronze sculptures,

The rooms are in need of maintenance and updating. The beds are the wiser ever and yet the linens are very nice.

The front staff, especially Celeste are very pleasant but she needs a tremendous amount of training. She has moved us 4 times in two weeks, often being told we need to move on the same day. She does not understand the importance of saying what the total new rate will be for a room, she only includes the additional upgrade cost. She is so nice, and yet quite unaware of how frustrating she is to work with.

We planned on bringing 50 people here several times a year, but based on our horrible experience of starting in a panoramic view, to a junior suite, to an ambassador suite and now back to the original room, we will be looking at other hotels. We went from paying $250 for our first two weeks, then she quoted us $500 a night for the next two weeks even though my Expedia reservation showed half of that. If we didn’t like the facility, the staff, location and delicious food so much, I would have left by now. I am looking for a new place as I write this. Train your people to work in a way that Americans and Europeans can understand and provide much more training to your front staff. The rest of the staff are impeccable

Business_and_leisure Family

10/10

Exceptional

12 May 2025

Walter

Loved it

10/10

Exceptional

09 May 2025

Harinder Pal

Nice clean property. Slightly far from Malecón. Great breakfast.

8/10

Excellent

08 May 2025

Karla

Todo excelente excepto alimentos, podría haber más variedad.

Leisure Family

10/10

Exceptional

08 May 2025

Sheryl

Great Service, Great Food—But Please Don’t Turn This into a Playland

The service here is excellent, and the dining options are well-rounded. The Japanese restaurant, in particular, is outstanding. I've truly enjoyed my time here and appreciate the relaxing atmosphere the resort currently offers.

That said, I'm very disappointed to hear that the new owners plan to transition the resort to an all-inclusive model. Puerto Vallarta is a foodie’s paradise, and part of the magic of staying here is exploring the incredible local restaurants throughout town. Limiting guests to on-site dining would take away a huge part of the PV experience. I hope the owners understand that many of us don’t want to be locked into resort meals, no matter how good they are.

I also heard plans to add a lazy river, which feels more suited to a theme park than a sophisticated beachfront resort. A new adults-only pool sounds promising, but I’m confused why it’s being placed closer to the hotel rather than near the ocean—where adults typically want to relax and enjoy the view in peace.

This is a special place. I truly hope the new direction doesn't strip away what makes it feel like an escape for adults, not a resort for families with pool floaties.

Business_and_leisure Friends

10/10

Exceptional

06 May 2025

Sherlyn

10/10!!!!!

10/10

Exceptional

05 May 2025

Ricardo

Great!

10/10