Name: BON Hotel at VidantaWorld Nuevo Vallarta
Address: Av. Paseo De Las Moras S/n, 254 na, Nuevo Vallarta, 63735, MX

10/10

Exceptional

30 Jul 2026

Sonia

everything was excellent.

10/10

Exceptional

30 Jul 2026

Leaton

A great place to stay (Grand Luxe - Bon was undergoing renovations) and cute settings with a mini pool on your patio in the room. Room was clean, staff was exceptionally helpful, very family friendly and couple friendly as well. Didn't get to the spa but the tranquility was very intriguing. Will definitely be back !!

10/10

Exceptional

29 Jul 2026

Jose

From the start they upgraded me to a vip experience at no cost ,my time there was wonderful best way to celebrate my 30th birthday with the family ,I will be coming back ,thanks staff at the estates,

10/10

Exceptional

29 Jul 2026

SARAH Rachel

I didn’t know what to expect with a resort this ginormous. I tend to like smaller places, but this place was awesome!! We stayed in tower 3 and had a huge living room kitchen and master bedroom. We rented the connecting room for our kids. Both rooms had balconies. We had a huge balcony with a splash pool and an incredible view. They had concierge on every floor and they were extremely kind spoke amazing English. We had access to the 10 hotel pools they golf cart you everywhere or you will get lost. They also had a fast safe gondola that takes you to the beach some of the hotels and to Luda. Over 40 restaurants on the 22k acre property. It’s just nothing you have ever experienced before. We never got bored, stayed 7 nights and prob explored 30 percent of this property. The pools in all the hotels were amazing! They have laundry not in the room but you can buy a cheap card to do your laundry. You can also order groceries delivered to your room! They also had a nice menue for restaurant food to be delivered to your room. I took so many videos because it was just incredible and I’m not a big video person. If you aren’t big on leaving a resort this is your place to go. We left the resort twice by cab(btw the cabs are very safe and most spoke English) but kind of thought why did we leave? They have all these cool decks you can walk all over the place over ponds etc. They also have pickleball and a really nice golf course. They are opening the amusement park portion in October 2026

10/10

Exceptional

28 Jul 2026

Victor Jonnathan Anguiano

Our stay was truly exceptional from the moment we arrived until the very last moment of our visit. We traveled as a family of four—two adults, an 8-year-old girl, and an 11-year-old boy—and every detail of our experience reflected genuine care and thoughtful hospitality.A true highlight was the warm and welcoming staff.Everyone we encountered was kind, attentive, and genuinely helpful. From the beginning, their warmth and thoughtful service made me feel truly cared for and sincerely welcomed. Their professionalism and willingness to go above and beyond made a lasting impression.We would especially like to thank Francisco and Adela for their exceptional kindness and support throughout our stay. Everything was handled with remarkable professionalism and ease, allowing us to fully relax and enjoy our time without any disruption.The beautiful surroundings and elegant atmosphere made the experience feel truly special.Our children were constantly entertained with a wonderful variety of activities, so there was never a dull moment. As parents, we had complete peace of mind knowing they were safe, happy, and enjoying themselves, allowing us to truly unwind and savor precious family time. The only area that could be improved is the pool near the Samba restaurant, which did not appear as clean or inviting as the rest of the property.Overall, we would be delighted to return and highly recommend this destination to families seeking a luxurious, safe, relaxing, and unforgettable vacation.

2/10

Poor

27 Jul 2026

Lizette

Unfortunately, I didn’t get to stay at the BON Hotel. When we arrived, they moved our reservation to a different hotel because they said the BON Hotel wasn’t opening until the day we were checking out. We ended up staying at the Grand Luxxe, and I have to say it was absolutely beautiful. The room was amazing, and we really enjoyed our stay.

8/10

Excellent

27 Jul 2026

Alborz

Lovely spot but be prepared for the $$ to leave your purse. Prices are high and you are a bit captive here….

8/10

Excellent

21 Jul 2026

Abdalla

The service is great, the property is incredible. The trams are not an issues and the pools are great too. BUT, the food is absolutely terrible. You’re paying 5 star resort prices for 2 star resort costs. Our first meal was at taco break. The tortillas chips were stale and inedible. My kids tried to eat them because they were so hungry but when I asked for new ones they said they couldn’t make any.

I also went to breakfast at samba and cafe de lago, both again just not good. Mexican food is delicious and none of that greatness was in any of the meals. I think the only semi good meal was at the pool which were the nachos and aguachiles.

Other then that we chose to leave the property and eat meals outside.

You’re not allowed to leave in an uber, you have to pay the astronomical taxi prices, but even with paying for that it was still cheaper to eat at local delicious restaurants.

Family_with_children

10/10

Exceptional

19 Jul 2026

Jessica

We loved our stay at Vidanta world hotel. We spent our anniversary there and will definitely be returning since we did not get to experience the BON hotel. Thanks to all the staff for the VIP service and treatment it is beyond recommended.

Family_with_children

10/10

Exceptional

13 Jul 2026

Gris

One things stands out and thats the staff. Everything was also top notch we loved the restaurants and all the areas to explore in this enormous property.

Family_with_children

10/10

Exceptional

13 Jul 2026

Luis

Wonderful and unexpected friendly staff.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jessica

We had a great time here with our two children. The properties are great, rooms were very spacious and clean, and there were a lot of choices available, from pools to beaches to restaurants. The staff was incredibly friendly and helpful. We really enjoyed our trip and would love to come back again!

Family_with_children

10/10

Exceptional

08 Jul 2026

Gilberto

Excelente

Family_with_children

10/10

Exceptional

08 Jul 2026

Blanca

Best hotel ever. Best experience

Family_with_children

10/10

Exceptional

08 Jul 2026

Ramon

Great room and the staff service was great, Sarahi Jimenez and her staff were very helpful and vwey nice. Definitely we will go back again.
Everything was wonderful!

Family_with_children

10/10

Exceptional

07 Jul 2026

Fernanda

Everything was exelent! We had a great time

10/10

Exceptional

06 Jul 2026

Monica

La alberca de olas no funcionaba

Family_with_children

10/10

Exceptional

05 Jul 2026

Patricia

I very much enjoyed my stay there. Amenities, hospitality, and safety was absolutely amazing. Will definitely stay there again.

Partner

10/10

Exceptional

05 Jul 2026

nawar

Beautiful place and spacious rooms for sure going back soon.

10/10

Exceptional

29 Jun 2026

Lemore

Amazing huge property with its of entertainment and 8 beautiful pools, great kids activities. It’s so huge that I think it’s hard to keep well maintained and totally clean, but it wasnt too bad and reasonably priced and we will definitely come back

6/10

Pleasant

29 Jun 2026

Ricardo

Resort was good. The only thing that was a bit inconvenient was you had to catch shuttles for everything. Also my last night there I got food poisoning from one of there restaurants

Family_with_children

2/10

Poor

28 Jun 2026

Pedro

Please explain that everything is closed for renovation if I had know I hadn’t book there

Family_with_children

10/10

Exceptional

28 Jun 2026

Gustavo

El hotel Bon estaba en mantenimiento por lo que nos cambiaron a otro complejo de vidanta. El complejo es impresionante y muy bonito. La atención del personal es muy buena, todos muy atentos y amables. Regresaré!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Omar

Very nice and beautiful hotel, welcoming staff and great food.

Friends

10/10

Exceptional

23 Jun 2026

Andreas

Very nice and courteous staff throughout.

Family_with_children

10/10

Exceptional

19 Jun 2026

Dejan

Excellent property. Spacious rooms, we stayed with 2 kids. The whole place is like a mini Jurassic Park. Lot a stuff to do. We saw Cirque du Soleil LUDÕ show, it was great. Great pools and great service. The water parks were not opened yet and we can’t wait to come back and try them.
On the negative side dinners are very expensive and not the greatest food. The best restaurant food was Nektar which has a fountain and light show you have to see.

Family_with_children

10/10

Exceptional

17 Jun 2026

Patricia

I had a wonderful stay at this hotel. The property was clean, comfortable, and well-maintained, but what truly made the experience exceptional was the staff. Every team member I encountered was incredibly friendly, professional, and eager to help. They went above and beyond to ensure my stay was enjoyable and stress-free. Their warm hospitality made me feel genuinely welcome from check-in to check-out. I would highly recommend this hotel to anyone looking for excellent service and a pleasant stay, and I look forward to returning in the future.

Self

2/10

Poor

10 Jun 2026

Judith Esther Gallegos

My check-in experience was very disappointing. Upon arrival, I was informed that BON Hotel was under renovation and that I would not be staying at the hotel I had booked. Instead, I was assigned to Grand Luxxe.

Unfortunately, the room I received was not clean upon arrival. There were dirty lamps, stained bedding, and other cleanliness issues that made the room unacceptable. I reported these problems immediately and was told that a deep cleaning would be performed, but the issues were not properly resolved.

We also had to wait a long time for the bedding to be replaced, and even the replacement bedding had stains. On the third day, we were moved to another suite that was cleaner, but this required us to pack and unpack all of our belongings again, causing significant inconvenience during our vacation.

Being relocated from the hotel I originally booked, combined with the cleanliness issues and repeated room problems, negatively affected our stay from the very beginning. This experience did not meet the standards we expected for the amount we paid.

Family_with_children

8/10

Excellent

01 Jun 2026

jennifer

This was supposed to be an all inclusive stay, when arrived nothing is included , this isn’t the hotels fault but is Expedia’s fault for publicating as an all inclusive.

Family_with_children

8/10

Excellent

25 May 2026

Ruzgar Meliksah

Lots of thoughts about Vidanta. The property itself is very beautiful. I’ll try to name the pros and cons.

There are many pools, lots of chairs. Lots of places to be and activities to be done. It’s a really beautiful and well kept property. The room is spacious and clean. The housekeeping staff were always greeting me and they were very efficient and kind. Front desk staff were great too. Since my check-in, Martha (Grand luxxe 3) has been very helpful and nice. The spa was good and it’s a relief that it’s included. It was a shame that Sea tonic was extra.

Now the cons. The property does not necessarily allow Uber or not ride share friendly. Your only choice is their overpriced taxis and the premises are so far away from normal life. If you go to Vidanta either dish out on taxis or forget outside world. Wish they had a shuttle service to the city like the hotels in Orlando.

Be prepared to walk a lot. There is a shuttle service between locations on site but whenever I requested one from the staff outside they kept telling me to walk and it’s not too far but those distances add up. The food was overpriced which I understand but tbh it did not taste good considering the prices. Nothing from the bakery was fresh. The croissants were soggy and they do not even warm it up before serving. Santuario shows seating is tiered. Buy drinks to sit at the front makes no sense. I would consider Vidanta again. But not sure if it would be my priority due to all the cash grab traps.

Self

10/10

Exceptional

19 May 2026

Jose

Excelentes instalaciones para relajarse, tiene todo para disfrutar dentro de la propiedad, restaurantes, bares, y espectáculos

8/10

Excellent

22 Apr 2026

Carla

Beach is far, get use to be riding hotel transportation or walk

Family_with_children

10/10

Exceptional

19 Apr 2026

Charlene

Excellent and gorgeous all the way around. Quick walk to the gondola and straight to the beach. The whole resort was fabulous. The only thing I didn't like was no balcony, and there was an exhaust fan running all day in the room in the little kitchen area. Otherwise, I will be back again for sure.

10/10

Exceptional

10 Apr 2026

Brenda

Property was gorgeous! Super clean and staff is very friendly. BON is away from the other properties which have more amenities for families.

Family_with_children

10/10

Exceptional

09 Apr 2026

Sebastian

👍

4/10

Poor

06 Apr 2026

Esmeralda

I wouldn’t recommend this place to anyone. I was so frustrated and tired my entire stay. I didn’t get to relax how I wanted to on my trip. The place is beautiful but it’s to massive! No one tells you have to hike to get anywhere. In 2 hrs we walked 13,000 steps! We were going in circles, the employees weren’t much help, they kept telling us to go different directions (wrong ways) maybe because the place is fairly new and employees still don’t know their way around but it was very upsetting. The first morning we tried to go to the lago restaurant and it took us over an hour to get there, we get there at 10:15am, breakfast ends at 11am, the line was so long, people waiting everywhere, we tried putting our name on the list and they said we wouldn’t make on time for breakfast because there was so many people waiting. So we went to the lazy river (again we get lost) we get there at 10:50, they told us the same thing, it was too late to eat there. It’s too big of a place, if you decide to go be prepared to go on hikes. All of our feet hurt. The theme park was not in service, my kids wanted to go on the roller coaster but was not open. Will never stay here again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Cesar

Room, staff, food and overall service was excellent!

10/10

Exceptional

27 Mar 2026

Vasylyna

this is a new hotel with amazingly furnished rooms. rooms are spacious, felt like a palace! king delux had two full bathrooms too. clean, comfortable and has everything you need for short or long stays. the only minor thing was missing is a balcony would be great to have some, but they only have those in Loft rooms. staff ate friendly, helpful and available at all times. front desk team is knowlegable and helpful with making reservations to restaurants, spa and shows accross the resort.

Partner

10/10

Exceptional

26 Mar 2026

Abraham

The room we were in was spacious, the bed was comfortable. I enjoyed the amenities of the bathroom.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Jason

Beautiful new hotel with spacious modern furnishings. Great for a large family or extended family trip, with easy access to large resort complex via the gondola system and shuttle services.

Our kids highly recommend a churro under the stars at beachland. Get dinner at Nektar for early access to the BON park for water show and live music.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Cali

This is a lovely hotel and the staff go above and beyond to make it so. Elisabeth, Oscar, and Raul were particularly outstanding in their attentiveness and kindness, but everyone we encountered was great. We stayed in a two bedroom suite and it was spacious and comfortable and luxurious. The balcony is more of an enclosed room with a small open window and a little foot pool, but it was fine because we were enjoying the rest of the resort all day. It is closer to the theme park and that will be amazing when it opens, but the transportation system with the gondola, buses, and trams are well designed and so easy to navigate. They need more signage for the Bon hotel on the footpaths, however. The only regret is we didn’t get to stay long enough and enjoy the amazing pool near Bon, as we spent most of our time near the Beachland, the main pools, and lazy river and waterside. Vidanta in general is gorgeous, expansive, and very thoughtfully laid out. We loved it! Gracias!

Family_with_children

10/10

Exceptional

09 Mar 2026

Salvador

Staff was amazing and vidanta is beautiful rooms are very spacious and clean

6/10

Pleasant

09 Mar 2026

Carina

Clean

Family_with_children

10/10

Exceptional

09 Mar 2026

Bernaldino

Best place we have ever stayed an amazing staff

Family_with_children

10/10

Exceptional

01 Mar 2026

Cheryl L

The staff was amazing! The room was beyond welcoming! The property was lovely with a great mix of pool options and different vibes! Felt extremely safe, secure and welcomed!

Family

4/10

Poor

27 Feb 2026

Carlos

Bed bugs on the couch, lots of ants

8/10

Excellent

26 Feb 2026

Lizet Victoria Hernandez

Service was great. Our room was very humid and smelled funky in the bathroom.

Friends

6/10

Pleasant

22 Feb 2026

Lilia

THIS HOTEL IS NOT ON OR NEAR THE BEACH AS FALSELY ADVERTISED BY ORBITZ. Even in the confirmation Orbitz included a map with a location pin close to the beach, but this is false. BON is one of multiple hotels on the Vidanta 2,500 acre property. And it’s far from the beach. When I called the hotel they explained this. Unfortunately they said it would be 10 minutes to the beach. This isn’t true either since the only way to get to the beach is by Gondola (20+ mins including a walk) or by staff operated golf carts which only do pickups periodically.

I will say that the property is beautiful, the rooms are wonderful and the staff is lovely (very polite and they work very hard to please guests), but we will not be going back because we prioritize proximity to the ocean and efficiency. Having to wait long periods of time for rides to the beach, pools, restaurants, tennis courts is not our idea of a vacation.

Family

10/10

Exceptional

19 Feb 2026

Miki

The room was spacious and nicely decorated. The staff at the reception desk especially Alexis and Luis were very attentive, professional, and friendly, and the bell boys Diego, Raúl, and Jacob were also very nice and helpful. My husband and I had a lovely time there. Thank you!

Partner

10/10

Exceptional

18 Feb 2026

Edgar

Staff very Courteous, room incredibly nice.

10/10

Exceptional

17 Feb 2026

Deenna

The BON hotel is brand new and absolutely stunning. We loved it. If you have limited mobility this is not the hotel for you getting to the Gondola or the pool. But we loved everything.

Family

10/10

Exceptional

15 Feb 2026

ALEJANDRA

La habitación estaba impecable

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Bomi Sun

We stayed at the BON Hotel over Christmas break with our family—three children (ages 8, 3, and 1) and my 76-year-old mother—and overall had a very positive experience.

The rooms were spotless and thoughtfully equipped. The kitchen had everything we needed, which made traveling with young children much easier. We appreciated the daily replenishment of water, coffee pods, and the small chocolates—those details really added to the feeling of care and quality. Housekeeping was excellent; the cleaning staff did a consistently thorough job, and the entire property was impeccably maintained.

Because of the size of the resort, there is a lot of walking. We rented a wheelchair for my mother, and the hotel was extremely accommodating. Golf carts were readily available and specifically dispatched for disabled guests, which made getting around manageable and stress-free.

One of the biggest advantages of this property is that there is so much to do on-site that you truly do not need to leave. The food across the resort was overall very good, and the service was impeccable. Staff were responsive, professional, and available at any time via the service contact system, which made us feel well supported throughout our stay.

Our main disappointment was the theme park. The website made it appear as though it would be open, but it was not. The only options within the park area were the Nektar restaurant and the Cirque du Soleil show. That said, the Cirque du Soleil performance was outstandin

Leisure Family

8/10

Excellent

07 Jan 2026

Andrea

Property was top notch except the layout. We stayed at the sun hotel on the resort and it was not easy to get to and from the beach. You had to wait and have the golf cart escort you around. Which is ok but they do not explain this to you and it's very confusing. There is not the option to walk.
On the other hand the room was amazing, we had two bathrooms and the master bedroom area closed off completely from the ret of the room. They left us snacks and the room service was good. The beach was beautiful but they need more chairs.

Leisure Family

10/10

Exceptional

06 Jan 2026

Alejandro

Excelente servicios el hotel está nuevo así que todo está súper limpio todos muy atentos

Leisure Family

10/10

Exceptional

06 Jan 2026

Luis

La propiedad maravillosa las a,edades fabulosas que hasta compré algunas pero el servicio en restaurante no muy bueno así como la calidadad

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Bob

Staff was friendly, room was large and clean. Had a great experience.

Leisure Family

6/10

Pleasant

02 Jan 2026

Irina

Room was spacious and clean, but the power kept going out once a day in half the room

Friends_and_family Family

2/10

Poor

30 Dec 2025

Alma

El cuarto estaba sucio en varias formas

10/10

Exceptional

29 Dec 2025

Alma

So pretty

10/10

Exceptional

20 Dec 2025

Bob

I had an outstanding experience at Vidanta Bon Hotel. The room was truly palatial in size, beautifully designed, impeccably clean, and incredibly comfortable, offering the perfect blend of luxury and relaxation. Every detail was thoughtfully cared for, making the stay feel both elegant and welcoming.

The service throughout the property was exceptional, and the concierge team deserves special mention. They were attentive, professional, warm, and always willing to go the extra mile to assist with anything I needed. Their care and expertise truly elevated the entire experience.

Vidanta Bon Hotel exceeded my expectations, and I would highly recommend it to anyone looking for a truly memorable stay. I would not hesitate to return.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Heidi

Our room was beautiful, the pool was beautiful and a perfect temperature, the grounds wonderful and the service exceptional. It is a gondal ride or a golf cart from the beach. And even more pools and restaurants. That takes some time but we had a text service to notify when we needed rides and answer questions. It was a top notch experience. And not very busy since the theme park is not opened yet. I highly recommend!

Leisure Family

10/10

Exceptional

11 Dec 2025

Kevin

Everything is perfect!

Leisure Family

2/10

Poor

25 Jun 2025

Neisha

THIS PLACE DOES NOT EXIST AND WILL NOT BE BUILT UNTIL 2028!!!!! WE ARRIVED WITH OUR KIDS AND THEY PUT US IN A DIFFERENT PLACE WITH ONLY A POOL! NO REFUND! THIS IS OUTRAGEOUS. FRAUD - BEWARE!

Leisure Family

10/10

Exceptional

19 Jan 2025

Vineet

We loved that the resort campus as it was very self sufficient with many activities and options for dining and quick ride to the beach and some amazing views of the mountains and the ocean! On few occasions given BON park is under construction the waiting time for the shuttle was bit tricky but mostly no issues as teams were very accommodating. When our kid fell ill the concierge were able to help bring a doctor in short notice which was very helpful given this was our first trip to Mexico and we were nervous about falling there. Also appreciate the team working to get the medication delivered to us the next morning. Team was very caring and helped to make our trip and stay as comfortable as possible with a very prompt watsapp communication. We will certainly be going back to explore more! Only part a bit unclear was why we didn’t have any option to pre-pay or why the travel back to the airport from resort was not part of the trip. Highly recommended

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Heliodoro

Incredible experience if you are just interested in staying in a hotel that has everything. Absolutely great for kids. Only thing that was a little odd and I hope they change at some point is they seem to only let you take taxis out vs Uber and they are more expensive.

Leisure Family_with_children

2/10

Poor

04 Jan 2025

Erikas

The photos used to advertise this hotel are not of the BON but of another property on site. The BON is so far back on the property you must travel by gondola or tram to get anywhere. The gondola stops operating at 5pm. The only option for transport (beyond walking on unlit paths 40 minutes) is the tram system. The trams are not frequent and it took us an hour to get from the main area with restaurants back to our room.

When we checked in this travel situation was NOT communicated. We were given no materials or overview of where to go and what to do. The BON is still under construction, there is no gym in the building (you have to travel to use one) There is one restaurant at the BON that serves a good breakfast but is only available for dinner until 8:45 to be seating. We came up at 8:30 and the staff was annoyed we showed up to sit when they wanted to close. If we were not fed there the only option was to take trams to the main campus area.

We reached out to both Expedia and the BON direct for help and the customer service was terrible. no one cared that we were oversold on the experience. After three days we were offered a room upgrade, but it was too late. We had already decided to leave.

When the construction is done I am sure the experience will be better - but I feel we were totally over sold sold on the situation and were offered no refund for the inconvenience.

The room does not have a balcony as show or operating windows. be warned!

Leisure Family

8/10

Excellent

03 Jan 2025

Chuck

The staff is quite friendly but there were corporate / company obstacles blocking the staff from making the guests happy. Our hotel room had an overpowering, uncomfortable odor of way too much air freshener. Five times over the four nights we were there, all of the room lights and the TV turned themselves on in the middle of the night. This woke us up and disrupted our sleep. This was not the ideal vacation we were counting on.

Leisure

6/10

Pleasant

29 Nov 2024

Yesenia

BON is currently under construction. With that being said when this property is fully open and running I believe it’ll be an amazing property but for now this is what I think.

We are a family of 4 (2 adults 2 children)

They have a small pool which the swim up bar is still closed due to lack of popularity. Terraza Restaurant took way too long to prepare our food both lunch and breakfast (2hr from sit time to our food coming out) And the food was mediocre nothing to boast about. We ended up having to go to other property inside of Vidnata World for food and entertainment.

We got here a Monday and the Theme Park didn’t open until Thursday. (The park fee is also not included in your stay) The park is and will in the future be number one it was amazing! They opened at 5 and closed at 10 which didn’t give us enough time to enjoy any dinning (restaurants closed at 9:30). However every minute looking around was worth it. It’s truly magical and I can’t wait to see it all done!

Anything you do you have to do at their other properties. Which lack the 5 star experience. Overall I wish I can leave a review only on the BON hotel, but I have to leave the review on the overall stay since we were forced to use other parts of the property (Vidanta World).

I really feel we were the guinea pigs of this stay since it’s fairly new.

Leisure Family_with_children

10/10

Exceptional

12 Nov 2024

John Alexander

5 star property, staff amazing and rooms very nice.
Just keep in mind property is extremely large and have long distances between hotel and other amenities. The staff try to accommodate as best they can at all times with shuttles and there is the gondola too that is a necessity.
If you can handle the size of the resort everything else is amazing.

Leisure Family

10/10

Exceptional

30 Jul 2026

Cecilia

Servicio de 10 , excelente todo
El personal muy atento.

10/10

Exceptional

30 Jul 2026

Miguel Ángel

Todo super bien. Muchas gracias

10/10

Exceptional

29 Jul 2026

gabriela

Todo excelente, limpio, muy buena atención. Por parte del personal

10/10

Exceptional

29 Jul 2026

Andres

Excelente experiencia, recomendable 100%

10/10

Exceptional

28 Jul 2026

divina margarita

Excelente calidad en el servicio, excelente personal en todas las áreas, excelentes instalaciones. Felicitaciones a Grissel, Miriam, Rocío y Germán por hacer muy agradable mi estancia.

10/10

Exceptional

26 Jul 2026

Herminio Dominguez

En general el concepto está muy bien para familias sobretodo que no quieren salir del hotel, ya que es muy grande el complejo y tienen muchísimas actividades para estar entretenidos todo el día al igual que la variedad de restaurantes que hay la comida muy bien en todos los sentidos, si lo recomiendo muy bonito lugar y sobre todo la atención les recomiendo bajar la aplicación de Vidanta World para estar enterado de todas las actividades

10/10

Exceptional

25 Jul 2026

EMILIO ARTURO

Excelente la experiencia! Un gran hotel y los servicios en general expectacular.

10/10

Exceptional

24 Jul 2026

Aldo

Buena opción para estar

10/10

Exceptional

23 Jul 2026

Isabel

Hermoso lugar , me encanto esta todo hermoso volvería otra vez

10/10

Exceptional

23 Jul 2026

Héctor Martín

Excelente atención, instalaciones muy agradables y un trato super lo recomiendo ampliamente

10/10

Exceptional

23 Jul 2026

BLANCA

Nos encantó el lugar!! las actividades, instalaciones, eventos, etc!… El personal atento y servicial en todo momento, principalmente las concierges, los chicos de transporte Diego, Daniel, Guillermo, Raúl, todos súper amables siempre.
Desafortunadamente se realizó una doble reserva, al extender nuestra estancia un día más, por fallas en la página de Hoteles.com, solicite la cancelación de una de ellas y se canceló, sin embargo, me han estado rechazando la solicitud de reembolso de la reservación cancelada, aún cuando el hotel aceptó hacerlo. Eso ha empañado la alegría que teníamos de nuestras vacaciones.

10/10

Exceptional

23 Jul 2026

Alejandra Ludivina

Uno de los mejores hoteles, trato limpieza accesibilidad y atención.

10/10

Exceptional

23 Jul 2026

Gustavo

Apto para toda la familia, fueron muy atentos y cuidaron cada detalle que solicitamos, todas las areas muy limpias, todo el personal muy atento, lo recomiendo ampliamente.

10/10

Exceptional

22 Jul 2026

Miguel Omar

Simplemente el mejor servicio que he visto en años!

10/10

Exceptional

21 Jul 2026

Miguel Omar

Todo excelente! La verdad excedieron todas mis expectativas.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Tomas

Personal amable, limpieza de 100%, el mejor lugar para familias.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

JOSE

La habitación está muy bien, muy cómoda, muy limpia y siento que tiene buena insonorización para un buen descanso.
La vista del balcón de mi habitación estaba muy bonita.

Family_with_children

10/10

Exceptional

18 Jul 2026

Mónica

Excelente servicio y atención, solo considerar que es un hotel muy grande y caminarás mucho. La comida del hotel deliciosa, en temporada alta es un tiempo de espera para servicio a tu habitación, y para comer en restaurantes conciderar tiempo también para llegar

Family

10/10

Exceptional

18 Jul 2026

Juan Pablo

Excelentes instalaciones

Family

10/10

Exceptional

18 Jul 2026

Ricardo Alejandro

Maravillosa experiencia! Habitaciones increíbles, personal muy amable y atento. El lugar es demasiado grande! Hay mucho por ver, desafortunadamente, algunos chicos son nuevos y no están familiarizados con la propiedad, ubicaciones y servicios.

Family_with_children

10/10

Exceptional

15 Jul 2026

Karina Romero

Me encantó el lugar y la atención calidad del personal, por eso tienen las 5 estrellas. Excelente

10/10

Exceptional

15 Jul 2026

Javier

Excelencia en la atención por parte de todo el personal sin excepción.

La habitación impecable y en excelentes condiciones.

Las instalaciones siempre limpias y

10/10

Exceptional

15 Jul 2026

Roberto

La vista y calidad del aire acondicionado muy bien

Family_with_children

8/10

Excellent

12 Jul 2026

José Roberto

La habitación está increíble, pero nos pusieron en el grand luxe porque Bon no está abierto, tiene alberca en el balcón, es un hotel ideal para familias, los servicios y eventos terminan a las 6 en su mayoría. El personal es amable y agradable. Hay que ir con la idea de caminar

Family_with_children

10/10

Exceptional

07 Jul 2026

Sandra

El hotel está en excelentes condiciones, la habitación muy amplia y limpia, el personal es muy amable y atento lo que hace más placentera la estancia, sin duda alguna un lugar muy recomendable y al que volvería con mucho gusto.

Family_with_children

6/10

Pleasant

07 Jul 2026

Carlos Alfonso Castro

Quisiera poder escribir esta reseña para BON Vidanta World ya que es la propiedad que investigamos y reservamos, pero después de prepagar todo nuestro viaje llegamos a la sorpresa que no nos hospedaríamos en BON porque está en procesos de mantenimiento. Si hubiéramos sabido esto a la hora de reservar sinceramente no hubiéramos viajado a Pto Vallarta. En ningún momento se nos hizo saber, hasta que llegamos! Que se puede hacer? Ni modo, hay que aceptar esta sorpresa. Luego, queríamos conocer el parque y ver el show de fuentes pero solo se podía comprando entrada al parque (que se descontaba de consumo en restaurante) ya que nos dijeron que el restaurante estaba completamente lleno. Pagamos las entradas y al llegar al restaurante estaba vacío salvo 2 mesas aparte de la nuestra. Si disfrutamos el parque, restaurante y show de fuentes, pero o pareció mal tener que pagar acceso más porque nuestra reserva era en BON. Visitamos la piscina principal que está cerca del mar, estuvimos casi 2 horas y en ningún momento se acercó alguien a ofrecer bebidas o comida. El día siguiente estuvimos en la piscina de olas y lazy river, había alguien pegando azulejos en la piscina de olas y en los puentes del lazy river habían pedazos de metal oxidado expuesto. Llamamos a seguridad una noche porque se oían unos gritos terribles de la habitación vecina, fue a las 2am y todos quedamos asustados e impactados. El personal si es fantástico (Sarahí, Raúl, Lily) y la atención en piscina torre 4 muy buena

Family_with_children

10/10

Exceptional

03 Jul 2026

Jose

Excelente servicio

Family

10/10

Exceptional

28 Jun 2026

Verónica Eréndira

Increíble hotel, instalaciones modernas y muy elegantes. El trato del personal es excelente, siempre atentos a tus necesidades. Lo recomiendo ampliamente, volveré muy pronto 🙌🙌🙌

Self

4/10

Poor

24 Jun 2026

Ivan

Las instalaciones muy bien,, el servicio malo pero muy malo

Family

10/10

Exceptional

23 Jun 2026

Deisy Lorena

El hotel está muy bien en todos los sentidos, personal amable, restaurantes variados, servicio personalizado en para el parqueo, transporte interno, reservas del circo y restaurantes. Nos vamos felices de nuestra estancia.