Name: Fiesta Americana Riviera Nayarit All Inclusive
Address: Paseo De Los Cocoteros, L 32-33, Puerto Vallarta, 63732, MX

2/10

Poor

07 Aug 2026

Maryam

Very poor and poor food and restaurants,

Friends

4/10

Poor

07 Aug 2026

Hojat

Staff in the restaurant were not friendly, food wasn’t good, buffet restaurants weren’t open every day. Almost no entertainment, only karaoke.

Friends

2/10

Poor

07 Aug 2026

jamal

The room was dirty, and the bed was uncomfortable and low quality. Honestly, the place felt neglected from start to finish. And to top it off, the broken elevator, rude staff, and terrible food, made it a really bad stay. Save yourself the headache.

Friends

6/10

Pleasant

22 Jul 2026

Georgia

The food wasn’t good and we ended up leaving the hotel a lot to eat out.

2/10

Poor

16 Jul 2026

Liri

This hotel is in terrible condition, it looks NOTHING like what’s advertised online, floors are cracked and dirty, lounge chairs are rusty, mold everywhere and simply low quality everything. Food is terrible, service takes forever, not all restaurants are available daily which limits options drastically, traveling with my son and ending up in this horrible situation made me have to spend so much more than what I planned, having to book another hotel same day so that I can actually enjoy my time off of work with my son. disappointment of a resort. There really isn’t anything anyone in the staff could have done to better our stay when the place looks terrible, is not clean, moldy, and food isn’t good.

Family_with_children

8/10

Excellent

12 Jul 2026

Manuel V

Staff was great very attentive very helpful location. Great beach is right there pools are awesome. Hotel needs a little upkeep..

Partner

10/10

Exceptional

10 Jul 2026

Sasha

Amazing stuff, very polite and helpful. Rooms are clean, it might need slight upgrades, but overall not to bad. Food is the best in the buffet and Grill. Other restaurants on site food is fresh but don’t be surprised how small portions are. Pool is very clean as well as beaches. Coffee shops is amazing as well as lobby bar and beach bar. Over all great experience and definitely recommend it.

Family_with_children

8/10

Excellent

10 Jul 2026

Juan

Está bien la comida mas omenos tienes que esperar asta una hora para poder comer

Family_with_children

8/10

Excellent

10 Jul 2026

Luis Bryan

Room: clean, spacious for a basic room. Beds were hard. Ocean view room-not so much when trees are blocking most of the view. See comments under property
Food: buffet very basic, not enough variety, steak house- good, Mediterranean-good Asian-good Italian-good. All restaurants had great service, serving sizes were tasting sizes, but when you get an appetizer, main dish that is enough. Bar service was great.
Property: this is a hotel with condos on sight. I did not know that when I booked. It doesn’t make a difference, but the buildings on the right side in all the pictures are the condos not the hotel. The hotel is the building in back of the pool set back from the beach. Very limited activities offered. There are servers at the pool and beach for drinks and limited food. This hotel is nice but not the best. They have made updates but need to get better mattresses, more entertainment (dj, piano) at night. They did have karaoke 2 nights but then at 10:00 all shuts down, improve food options in buffet. Room service was the best for breakfast.

Family

2/10

Poor

09 Jul 2026

Rogelio

Terrible service staff not friendly and rude my room was unsanitized. Hair on the tub TV wasn’t working

Family_with_children

10/10

Exceptional

30 Jun 2026

Martha Marcela

The hotel was great Sandra was very helpful at check-in. The rooms were very clean and the beds were very comfortable. We met the kitchen manager Bertha who went above and beyond to make sure we had a pleasant experience and never failed to ask if we ever needed anything. She has a great attitude and nice personality and knew how to accommodate our needs. We ate at the Rosata restaurant the beef and the margherita pizza were excellent. The cevecheria was also another great lunch spot by the beach. The steak restaurant in the evening was also pretty tasty. The buffet had a great variety every day I really enjoyed it. The men working the outdoor bar in the cevecheria always approached us and made sure we were good with drinks. The drinks were quite delicious and not watered down (piña coladas and Palomas were good). Overall, for the price and what it had to offer it was great. The only thing to note is that they close the restaurants at certain hours to switch foods daily, but they do offer 24hr room service.

Family_with_children

10/10

Exceptional

17 Jun 2026

Jancarlo

Great hospitality will definitely return.

Partner

10/10

Exceptional

14 Jun 2026

Joaquin

Amazing staff & family friendly.

Family_with_children

10/10

Exceptional

22 May 2026

Roberto

Great food

Family

6/10

Pleasant

19 May 2026

Alejandra

El hotel se ve algo decaído y deteriorado. Necesita una actualizada.

Los alimentos no estaban buenos. No cuentan con alimentos de la zona (mariscos, por ser playa). Poca variedad de snacks y bebidas en áreas cercanas a alberca y playa.

Las instalaciones se ven descuidadas. Hay muchos espacios vacíos, áreas abiertas. Los camastros están todos juntos y siempre había pleito entre familias por los camastros. Hay mucha gente haciendo vendimia en la playa del hotel.

Self

4/10

Poor

15 May 2026

Tersia

The staff is what saved this resort. Every single staff member is truly amazing.
Resort needs a deep clean overall. Lots of broken tiles in pools. Beach chairs are filthy.

On plus side. Views from ocean side rooms are beautiful. Rooms big. Variety in restaurant choices. Amazing staff.

During my first week I stayed in a Riu resort and moved to Fiesta for my second. Payed more than at Riu for the week so I expected better or at least the same experience. I was disappointed.

I will not go back or recommend this resort.

Self

8/10

Excellent

15 May 2026

Kathy

The staff and our room was excellent.
The beach was excellent. The Mediterranean restaurant was excellent. The argentina restaurant ok. The buffet for breakfast and lunch I didn’t enjoy as much.

Partner

6/10

Pleasant

07 May 2026

trena

I have very mixed feelings about my stay. The resort itself is beautiful, featuring three massive pools, and generally good food with smiling staff. However, the \"behind the scenes\" experience was exhausting, and by the end, I was actually ready to head home early. I moved to 3 different rooms within the first few days ( Room 1: Started with a toilet that wouldn't flush and a massive sink leak. Maintenance was intrusive, returning after I asked for privacy and leaving dirty boot prints behind. Room 2: The AC leaked a white, paint-like substance. I had to insist the manager inspect the splattered bedding with me before moving again. Room 3: Better, but shared a wall with a loud, banging elevator and had a recurring dripping noise in the AC.) The pools are lovely and warm, and the pool guys work hard at cleaning, but the physical state of the area is concerning. There are missing tiles, broken sections, and rough, dirty cement on the pool stairs. Many of the outdoor steps are broken and falling apart, and the chaises and umbrellas are chipping. There is also a weird \"policing\" of the umbrellas; staff would constantly close them on poolside guests. They really need a better setup for windy days and more permanent shade options. Be prepared for the local wildlife. Birds are a constant problem, but there is also a family of iguanas that harass guests for food, even climbing right up onto the chaises! This is made worse by fellow guests who leave trash out.

10/10

Exceptional

02 May 2026

Lianne

Friendly staff

Partner

4/10

Poor

02 May 2026

Magarita

Too little offered for the price

Family_with_children

10/10

Exceptional

28 Apr 2026

Steve

Fiestas Americana delivers where it counts. The à la carte dining is the best I've experienced at any resort — truly impressive. The breakfast and lunch buffets could use a bit more variety, but that's a minor gripe in an otherwise fantastic stay.

The real stars here are the staff. Gerry, one of the amazing poolside servers, was the absolute highlight of my trip — a genuinely great guy who works tirelessly and makes every guest feel taken care of. Leo behind the bar is top-notch, and Yadira is a wonderful asset to the resort team.

Highly recommend — especially if you appreciate great food and even better service.

Self

6/10

Pleasant

16 Apr 2026

Judith

Staff was wonderful, we were interested in time share, we were told 30 minutes, Alexa, the sales girl was nice, but kept saying the hotel was not in the best condition, then her boss stepped in, they wanted an answer immediately, we wanted the 10 year plan, but asked for some time to consider, it was 23k dollars for a10 year plan after all, her boss was insulting, saying he knew if we didn't make s decision immediately, we probably couldn't afford it, then he left and another person came over, even worse attitude, laughing at us , we had agreed to meet Alexa the next day at 830, she called at 835 waving an answer to see if it was worth her time to drive to the hotel or not , the presentation was over 90 minutes, abs they kept repeating how bad the hotel condition was, besides this, the rest of the staff was wonderful, will probably not return because they soured our trip

10/10

Exceptional

12 Apr 2026

Willliam

ok

Partner

8/10

Excellent

12 Apr 2026

Leeane Dawn Parker

The breakfast buffet was very nice with a good selection of food options. Many pools and some are even heated. Big standing soaker tubs in room and jacuzzi on balcony. Large rooms. Staff always friendly and accommodating. Enjoyed the little coffee shop where we got specialty drinks and ice cream. Lots of lounging chairs available. Nice thick pool/beach towels provided. Mini bar stocked with water and pop. Elevators were never a long wait.

Family

4/10

Poor

11 Apr 2026

adrian

The food was horrible!!!!

10/10

Exceptional

11 Apr 2026

Richard

Large room, very good staff, food and amenities.

Friends

8/10

Excellent

10 Apr 2026

Diane Lee

Staff was exeptional and went above and beyond. Food was on point, and satisfied all palates in our group. Rooms were spacious, grounds were immaculate.

Friends

2/10

Poor

05 Apr 2026

VIOLETA

Las habitaciones están limpias, en buen estado como todo hotel de Fiesta Americana.
Todo está en orden.

La preferencia por los visitantes extranjeros, canadienses o americanos es muy marcada, en diferentes áreas y restaurantes, por supuesto, personas muy amables pero el gran porcentaje prefieren asignar una mesa a un extranjero que a nosotros como mexicanos, prefieren atender tambien a los extranjeros.
Que lastima que en nuestro propio país seamos discriminados.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Victor H

The buffet menu is very limited and the kitchen service is very, very slow (e.g., getting a quesadilla during breakfast is nearly impossible). The Mexican food is mediocre, but the Italian food was superb.

2/10

Poor

03 Apr 2026

Kazem

Really bad experience
Horrible food
Pool and beach shared with another apartments buildings

Family_with_children

2/10

Poor

03 Apr 2026

katharine

Upon checking in

10/10

Exceptional

31 Mar 2026

Gabriel

Staff were great

10/10

Exceptional

31 Mar 2026

juan

Excellent place.. food great, service
need to work on entertainment a little but overall great place to stay

Friends

8/10

Excellent

29 Mar 2026

Michelle

It was a great quiet trip. Food was amazing!

10/10

Exceptional

28 Mar 2026

Renee

The breakfast was fresh and our room was a partial ocean view and was nice and spacious and very clean.

Partner

10/10

Exceptional

28 Mar 2026

Michelle

Food was lovely, especially the Mexican cuisine! Morning hand pressed tortillas were so lovely. Beautiful fresh fruit, juices, baking and salads everyday. Truly a privilege to spend time here. Beach was pristine, pools were impeccably cared for and the staff were amazing. Everyone works so hard, 12 hour shifts in the heat wow. I could not be more grateful. Drinks and food are brought to you, if you wish, at the pool and beach with staff always checking in to see if you need anything. Brenda and Javier were so kind as were all those working. Loved seeing all the iguanas and birds too! My room was lovely, the view was breathtaking. I had a private jacuzzi on my deck as well as a buffet that was changed throughout the day on the 7th floor. Just amazing. I came feeling tired and burnt out and left feeling cared for and refreshed. As a solo traveller I felt safe and so content. Huge appreciation for the staff who again just work so hard and deserve massive credit for all they do. I don’t often do resorts but I would highly recommend to anyone. It would be great to have an ATM onsite as it’s so important to tip staff and one is quick to run out of pesos! Or a small shop for things like sunscreen or basic necessities. There are shops a quick uber ride away though so all good, certainly nothing to complain about! Wonderful time. Sending lots of gratitude from Vancouver Canada!

Self

6/10

Pleasant

25 Mar 2026

Stefanie

Food sucked. Drinks were mediocre. Property was ok.

Partner

10/10

Exceptional

24 Mar 2026

Carolina

Great place to go on a holiday with the family

10/10

Exceptional

24 Mar 2026

octavio

Clean on everything, but get prepared with some towels if you go to the beach, so you don’t have to come back to get them all the way to the jacuzzi/lobby area.

10/10

Exceptional

23 Mar 2026

Moira Susan

The staff were very friendly and helpful; they went the extra mile for our special occasion too. The wait staff was superb as were the spa attendants making sure that we had everything we needed. Dinners were very good and the beach was great.

Partner

10/10

Exceptional

21 Mar 2026

Norma

delicious food

Friends

10/10

Exceptional

21 Mar 2026

Norma

delicious foods

8/10

Excellent

21 Mar 2026

Daniel

The room was clean.

Partner

6/10

Pleasant

18 Mar 2026

Mark

Great staff.
OK food.
Game room was not open.

I've been to a lot better managed resorts but it wasnt bad. They tried at the shows, and they were good but I have seen more immursive at other resorts...they got boring quick.

Pools and beach are great! Not a lot of merchants coming up to you.
**get boogie board from the towel bar, dont rent on the beach.

I would not go back but it's a solid 6/10 resort

This resort maybe suited to older people more than people in their 30s

Family_with_children

6/10

Pleasant

07 Mar 2026

Jose Humberto

La habitación limpia, grande, un poco mal distribuida pero aceptable, el personal muy amable pero en los restaurantes las porciones exageradamente pequeñas y los nombres de los platillos no corresponden a lo que debería de ser, ejemplo: un filete mignon sin tocino y sin salsa de champiñones, eso era un filete asado, rico y sabroso pero NO ES MIGNON

8/10

Excellent

04 Mar 2026

Bruce Cecil

The staff was excellent. We always felt safe before and after the Sunday car burning downtown.
No ocean view but we knew that. Traffic was very loud outside our window.
Not all restaurants were open at the same time and schedule for opening was hit and miss.
Room was always cleaned but towels were not changed all the time and face cloth not always provided.

Partner

10/10

Exceptional

03 Mar 2026

Randy

We could see the ocean very well. Room was always clean. We never used the spa.

Partner

6/10

Pleasant

03 Mar 2026

Sandra Monika Heilskov

Staff were the best! So cheerful and fun. Room and housekeeping not so much. We had to phone every day for facecloths or hand towels and in a week stay we got them twice. Never got our conditioner or lotion refill like we asked for either. Pillow cases were too small and it was kinda gross knowing the pillow was exposed to all guests and probably not cleaned each time. 2 of our dresser drawer handles were falling off. But besides that resort/pool was nice, staff friendly, food was average, entertainment was lacking. We asked for some salsa lessons and got them. 😁

Friends

10/10

Exceptional

03 Mar 2026

Walter

Highly recommend Fiesta.

The team at this hotel is incredibly talented at showing hospitality and making you feel so welcome.

Thank you Alejandra for your ever smiling service around the pool.
Big shout out to Eddie and Erick in the lobby bar/rooftop party.
Miguel & Danny- you guys were so great at getting transit arranged and answering our questions.

If you are looking for a beautiful beach scene, clean pools, good food and a team who delights in making you feel relaxed and welcome, look no further!

Thanks again,
Walter

Friends

10/10

Exceptional

02 Mar 2026

Sharon

view was lovely , sunsets whales all great

Partner

6/10

Pleasant

02 Mar 2026

Jorge

Room VERY outdated, beds in bad shape, good staff and the excelent heated pool. Food just OK

Family_with_children

6/10

Pleasant

01 Mar 2026

Neil

Staff was courteous but overworked; it seemed the same people were doing double-duty.

Room was tired. Shower faulty, but repaired right away. Pillows uncomfortable.

Online advertising for a partial ocean view room is misleading. The building we were in isn’t even shown on the website! Maybe one person can sit comfortably on the balcony to get a glimpse of water.

Appreciated not having to reserve a restaurant for dinner but the restaurants are sub-par and did not meet expectations. Pizza at Italian restaurant has no tomato sauce. Thai restaurant has no Thai food; it’s a sushi bar. Greek restaurant was just a fail. Most food was bland. Best dinner was Asian at the buffet. VERY irritating always having to provide room number for every meal - why bother with wrist bands?!

Pool closest to the ocean was too cold; not enjoyable to stay in for any length of time.

Overall the facility did not meet expectations and we will almost certainly not be back or recommend to others.

Partner

8/10

Excellent

28 Feb 2026

Amber

Friendly staff, nice pool area

Friends

10/10

Exceptional

27 Feb 2026

Andrew

Staff excellent. Room upkeep less than 100%. Missed items every day. Toilet plugged.Sink partially blocked

8/10

Excellent

26 Feb 2026

Michael

Clean roof, warm, friendly and helpful staff

Partner

10/10

Exceptional

25 Feb 2026

Markus Neil

Totally neglected, no help at all

10/10

Exceptional

23 Feb 2026

Bruce

The resort was great! Clean rooms and friendly staff. Great restaurants. Mario at the omelette station was such a friendly face every morning and he makes a delicious omelette.
The only downside was the fact that the Buffett was not open several days of the week for dinner.

Friends

10/10

Exceptional

22 Feb 2026

Tracey

The staff are very friendly, especially Raoul and Teresa, from room service! The views and beach are great!

Family

10/10

Exceptional

22 Feb 2026

John D

Staff were wonderful. Food choices were great. Entertainment was good. Nice location on the beach.

8/10

Excellent

20 Feb 2026

Lori

Overall we were very happy with the resort.

The rooms were surprisingly spacious and very clean, and the water pressure in the shower was better than any resort we've stayed at in Nuevo Vallarta.

There were numerous dining options - the steak house and rooftop restaurant were both great! - but it would be lovely if the buffet expanded its offering and variety (for example, a pasta bar at dinner) and also if it remained open every night (it was closed for dinner four out of the ten days we were there).

The beach is spectacular with plenty of chairs both around the pools and on the beach. We did have to wake up to get them but you could easily find chairs anytime of day if you weren't picky about location.

The one downside was the fact that special event evenings like Superbowl and Valentine's Dinner were offered but charging guests who have already paid for an all-inclusive vacation seems very inappropriate to me - especially since it was over CAD$100 per person.

Finally, the best feature of this resort would definitely be the PEOPLE. They were so friendly, funny, and helpful. Angel helped us on day two, making sure our jacuzzi tub on our balcony (wow!) was repaired in an hour...Geraldo on the beach made sure every drink was perfect and speedy...Brenda at the Italian restaurant...and so many others!

Friends

10/10

Exceptional

19 Feb 2026

Rylan

Room was spotless staff was excellent

6/10

Pleasant

17 Feb 2026

Daren

More activity’s More music and not asking for more money for the Super Bowl

Family

8/10

Excellent

17 Feb 2026

Denise Leanne

Loved the room and oveanview.. The staff was friendly and accommodating

8/10

Excellent

17 Feb 2026

Claudia

Costumer service from some of the staff 10/10.

Partner

6/10

Pleasant

16 Feb 2026

Pamela

The staff and rooms were good
We were there with friends on Superbowl Sunday. They had a space for you to watch the game with food and drink for an extra cost. Have been to many resorts on Super Bowl Sunday and never had to pay for the party. The worst part was that they turned off all the TVs in the bars so you could not watch it. If you did not pay you had to go to your room. Was very disappointed we paid for an upgrade on the all inclusive and they wanted more.

Leisure Friends

6/10

Pleasant

15 Feb 2026

Verified traveler

Bed was hard. Food choices and quality lacking. We spent more nights going out of the resort to eat. After spending so much to stay that was disappointing. No entertainment at the pool. Night life was seriously lacking. Would not go back
Javier, Jerardo and Jasmine were great though.

Leisure Family

4/10

Poor

15 Feb 2026

Jonathan

Terrible food selection and meals inconsistent throughout the stay. It was inconvenient to not have all restaurants including the buffet open every day. The buffet options were very limited as well. Our room was neglected for 3 days which was very disappointing. The lack of pool entertainment throughout all the pools was also
disappointing. I do not plan to stay here again.

Leisure Family

10/10

Exceptional

15 Feb 2026

Dawn

Excellent room, wonderful and courteous staff, very clean everywhere!

Leisure

8/10

Excellent

15 Feb 2026

Jennifer

Beds were not super comfortable, but the facility, food and staff were amazing! The coffee shop was fantastic!
Many of the staff have left lasting impressions on us!

Leisure Friends

10/10

Exceptional

14 Feb 2026

Gail

The bartenders were very attentive as were all staff. The rooms were clean, beds comfortable and the food was very good. Would definitely return. I liked the atmosphere and it was not too crowded.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Jason

The staff were amazing! Our friend Ernesto at the buffet was the best. Greeting us every morning with a smile and good laugh, truly amazing service. Gerry (Gerardo) Was our friend at the pool and was so friendly and couldn’t ask for a better experience.

The resort was ok , Little disappointing as was not aware that the resort is shared with Time share residents. 3 pools were available first being warm and located close to building. 2nd one was perfect temp and 3 rd was close to the beach and was freezing cold.
Due to the setup of the buildings the sun would not hit the pools till about 11-12. Was used to having music or activities at pools during the day but there was nothing going on so if wanting a very quiet area with zero activities. this is for you.

Buffet is small but good in morning. I found lunch menu was disappointing. Lots of potential on resort with the space they had but didn’t seem to use it efficiently.

If your looking for a quiet no activity resort then this one is for you

Leisure Family

10/10

Exceptional

13 Feb 2026

Michelle Lynn

My sisters and I stayed here and would definitely stay again staff was amazing food was really good, we loved the options of three different pools, the beach was great! The only thing we would suggest is more pool chairs and maybe not the beach cabana by the volleyball net!

Leisure Family

8/10

Excellent

12 Feb 2026

Dallas

Could use snacks for the rooms. Other than that a Fantastic stay! Would highly recommend!

Leisure Family

8/10

Excellent

12 Feb 2026

Kimberly

The room was beautiful. We did have a couple days of no housekeeping service.

Leisure Family

10/10

Exceptional

10 Feb 2026

Garrett

This resort was amazing. The room was spotless every day, all the staff were incredibly kind. Gerado stood out the most to us he was very nice and made sure we were taken care of every day when we were at the pool. I proposed to my now fiancé on this trip and booked a private beach dinner and also had our room decorated and Alejandra made sure everything was set up for that and made the night stress free, she was very kind to us. We would stay here again in a heartbeat!

Leisure Partner

6/10

Pleasant

08 Feb 2026

Brian R

Not the 1st room. After a couple of days We were able to get a sutable room. Food consistencies at the restaurants. Sometimes wrong order or meals not up to par.

Leisure

8/10

Excellent

07 Feb 2026

liane

I have stayed in FA PVR several times so was excited for this new opening in Riv Nay. I anticipated some hiccups because of this new ownership and so there were many really good parts to the stay and several areas for improvement.
The grounds and pools are emaculate - constantly being cleaned.The surrounding concreted areas need a real power clean.
Great security around pool area and kudos to the guard that wears the camo hat - he is constantly on the move, tidying up, identifying problem areas, looking out for safety issues!!
Not enough chairs and lots of empty spaces!! And the brown rattan chairs should be replaced. - no wheels, or one missing wheel or holes all over.
95% of the staff were GREAT - friendly, smiling, helpful and really made the effort to ensure an enjoyable stay so i don;t want to mention just a few names. There were others, usually in the a la carte restaurants that gave the impression the sooner you were in and out the better.
Fresh fruits and salads and bakery area had lots of fresh choices but needed better monitoring (frequently no margarine, jam, no cups or glasses, serving spoons etc) Hot entres were hit and miss - e,g, covers left open so everything got cold, eggs station great and efficient.
Ala carte, very inconsistent in quality between appetizers and main and quality in general.
Pool service was generally very good.
Rooms very spacious, oddly furnished though, glass shower and toilet area needs major refurbishment!
AC worked great!!

Leisure Family

8/10

Excellent

04 Feb 2026

Jordan

Resort is very nice with several large pools and nice sandy beach. Nightly entertainment and complimentary use of boogie/body boards. The staff are excellent from Edgar at the front desk, to Froylan/Daniel/Rosario/Irnesto/Fabiola and amazing Omelette chef Mario at the breakfast restaurant, Arturo (Shaquille) at the beach bar and Ezekiel/Alan as the entertainment hosts. Each one of them made a special effort to get to know us during our stay especially Froylan and Arturo. The rooms were nice also. A good variety of restaurants but this is also where some improvements could be had. The food was good but one critique would be there is some inconsistency in dinner service across the restaurants with orders getting missed on occasion. Breakfast was great (go see Mario) and lunch at the fish taco place was great. Inconsistency mainly at the steakhouse although the Salmon there was very good.

Leisure Family

10/10

Exceptional

04 Feb 2026

Cheryl

Great rooms. Staff were all very friendly and overall just a nice stay

6/10

Pleasant

04 Feb 2026

Larry

We needed to move 2 times due to issues with the assigned room. The first room had security issues as the balcony door was missing a lock. The toilet plugged easily. The second room safe displayed error message and a repairman was needed 3 days in a row. Then the deck outside displayed a major leak that caused the ceiling to become unsafe. We were told we had to go. The third room assigned middle of our stay we discovered had a failing ceiling bulb that flashed on/off blinking all night. Repairman came and was able to fix the wall switch so it could be turned off. Bulbs were to be ordered. This room after that was very good over all. Restaurant Sushi Bar: Family got sick after eating there. A peak at the preparation area showed easy cross contamination. As I weight this I’m home for 2 nights and I’m still sick..

Leisure Family

6/10

Pleasant

02 Feb 2026

Lindsay

Not enough pool or beach chairs. We did not know that there was a condo complex involved with the property. The condo dwellers took over all chairs in both areas and was never places to relax. Hotel room was excellent but our fridge and towels were never replenished daily. Had to ask nunerous times. There should be a kids play area and eparate pool because they werr eating and drinking in pool and adults were always getting i trouble for having a covered cup. Especially with condo complex there should be a separated swimming pool for kids. Buffet needs to be definitely upgraded. A lot of sloppy stews and concautions that werent familiar. Not enough options. Restaurants were great and bar staff, we had some good waiters and bartenders throughout resort. When we checked in we thought we had ocean or front of resort by what the pictures were online. We were overlooking the road and trees. We asked to be moved but they wanted a $700 or $1300 upgrade. Half of resort wasn't booked.

Leisure Partner

8/10

Excellent

02 Feb 2026

Kenneth Patrick

Staff was great. Room was cleaned daily awesome beach front. Some things I did notice was not enough chairs around all pools and some restaurants seemed under staffed when busy but other than that I enjoyed my stay had a great time

2/10

Poor

01 Feb 2026

Taylor

This was not what was advertised two out of the three buildings are condo living! During the day there is minimal to no music played due to condos. Also don’t be surprised if you get complaints if to loud around the pools due to condos.
There is no swim up bar or exciting night life as all bars except for the lobby is closed early! When there is entertainment of any kind it’s held in the parking lot drive way of the main lobby!!
If you thought you were signing up for a partial ocean room just know that’s only seen before entering your room.
There is a big disappointment in food as the buffet is often closed at night. in the mornings you have limited options for selection and no variety change. You will only get bacon if you ask the egg station.

Also noted that if you have any mobility issues this resort is not the most accessible. lots of stairs without ramps to main areas such as the pool bathrooms and some elecartes.
The sushi bar is a beautiful location but unfortunately could use a lot more tables as many waited hours before being seated.

Noted a lot of staff on their phones including manager staff instead of attending to customers.

Positives the resort is clean and majority of the staff is friendly. The view at sunset from the sushi bar on the 9th floor is beautiful!

Overall very disappointed to have spent hard earned vacation money here!!

Leisure Partner

2/10

Poor

01 Feb 2026

Ryan

The food quality was very poor, and the speed of service was really slow. The resort just seems old and outdated.

Leisure Family

6/10

Pleasant

01 Feb 2026

Laurie E

Food selection was limited and the watered down Mexican coffee was awful. Thank goodness for the coffee shop! The room was great - good size, comfortable bed and couch. Only having 1 working elevator much of the time was annoying. There was only 1 evening entertainment in our 2 weeks so having no TV on 3 nights was frustrating. Pools were lovely. Extra time spent asking for rooms at every dining venue seemed pointless as it’s an all inclusive resort. Promised diet soda never was provided and on 3 days the room had still not been cleaned by 3 pm.

Leisure Partner

4/10

Poor

01 Feb 2026

William

When you walk into your room the bathtub is the first thing you see...no wall just the tub. The shower and toilet are behind a glass wall. Not divided from the rest of the room. It would be weird to stay in that room with anyone other than a spouse.
The resort is over run by black birds and the poop on everything. You can't find a chair without poop on it. Birds poop all around the pool and in my two week stay it wasn't cleaned. Mini bar is a 50/50 chance it will get filled most of the time you have to call the front desk and that includes water. Constantly out of towels and I mean constantly. All lounge chairs are reserved before 8 am everyday so don't think you're going to relax around the pool. There is no store that is advertised. The strange thing was when we arrived we got a yellow bracelet to wear that identifies that you got your reservation in Expedia. Never found out why the staff had to know that but after 2 weeks I felt like others with different color bracelets got better service. Friendly staff but after breakfast they where always short handed.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Petras

The room was clean ,

Leisure Self

8/10

Excellent

31 Jan 2026

David

Nice vibes a lot of fun.

Leisure

10/10

Exceptional

30 Jan 2026

Ron

Nice place. Treated us great. Would recommend.

4/10

Poor

29 Jan 2026

Douglas

The food was the worst I have ever had a resort. No flavor. Same limited menu. Options for various food tastes which was nice but all food just tasteless. Any meat was quite chewy. We ate outside of the resort 2 of the 5 nights for dinner.
I don’t like to leave a review like this but please be warned. The staff was amazing and food was not their fault. We regretted staying here.

Leisure Partner

8/10

Excellent

28 Jan 2026

Chido

Room is fantastic only minor change is maybe update the AC unit it was horribly loud

Leisure Partner

10/10

Exceptional

28 Jan 2026

NICOLAS

All the above

Leisure Partner

10/10

Exceptional

28 Jan 2026

Billie jean

I cannot say enough about what a great experience my family had at this property!!!
We paid a little more for ocean front on the 7th floor Worth it!!!! We had a personal concierge Javier who was amazing!!! I lost my phone in a taxi after tequila tasting and he tracked it down he’s literally the best concierge I’ve ever dealt with!! I live in Las Vegas so I’ve had some great experiences but Javier was by far the best❤️
The resort was a little dated but lovely and very clean. The food was great, plenty of choices.
The drinks were also great they consistently offered doubles and shots. All the staff members were very helpful and friendly.
I did not try the spa because just down the beach we met Lupe and her son Sky $35 for an hour massage and it was really good.
I definitely recommend going to puerto Vallarta to shop and do activities it you have time.
We went to the private island with Varrita Adventures. Pricy but also worth it.

Leisure Family

2/10

Poor

28 Jan 2026

Keri

Paid for an upgrade that was not wheelchair accessible room went back to the checkin to be told they can downgrade us but not refund us as it’s hotel policy to not do refunds. After many days got a girl that gave me an internal refund form I have to complete via my bank and email back with all my most valuable information and pray I get my money back. No such luck, total loss and now I’m paranoid of fraud. Also nothing to do at this resort, you need a cab everywhere that it’s not convenient.
Book somewhere else!

Leisure

6/10

Pleasant

27 Jan 2026

JASON

Resort suites need maintenance attention.
Food, over 2 weeks, remained the same, with little variation, in all six restaurants. Nothing 'spectacular', aside from the wait staff.
On-site staff was 'over the top', offering help in every area, restricted only by what they could provide, trying their best and working hard, although often understaffed in many areas.
Fiesta is trying to improve, but a slow process, with a lovely property that could yet be 'top tier'.

Leisure Family

10/10

Exceptional

26 Jan 2026

Mary

Good

Leisure Family

10/10

Exceptional

26 Jan 2026

Cynthia Jo

Very clean! Food was always fresh and good. Entire staff was excellent, everyone went out of their way to ensure a wonderful experience and stay!!

6/10

Pleasant

25 Jan 2026

Jennifer

The room is in good condition. The staff are friendly. The building is old and the elevators need work. One was shut-down for 5 days.
The food situation needs much improvement. The buffet was closed for dinner 4 out of the 7 nights we were there, and then only 3 or 4 other options. Those options include restuarants that may not be appealing to everybody - such as sushi. Most entrees are very small as well.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Arlene

Rooms,staff and customer service were great. It is very misleading the photo with Villa Magna which is most of the room are condos and not part of the hotel. The pool bathrooms need upgrading, lack of any real entertainment like the Rui. The Italian, Mexican and sushi were great. Did not care for the menu on the Mediterranean restaurant although it looked like the ambiance was nice.

Leisure Family

10/10

Exceptional

25 Jan 2026

Jorge

The service was excellent the staff very friendly and the place super clean . will recommend to everyone .

Leisure Family