Villa La Estancia Beach Resort&Spa Riviera Nayarit

Mexico , Puerto Vallarta
FLAMINGOS, Paseo Cocoteros 750 Sur, Flamingos
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100 reviews shown

8/10

Excellent

02 Mar 2026

Tsiry

The property is well maintained, and there is everything you need for comfort and relaxation but service lacks to some extent as they do the strictly minimum. Some of the valets are passive agressive and sometimes pool attendants ‘don’t see you’ for the longest time. The place is quiet from 10pm to 8am for those who want to recharge during their vacation. The food was really good. It’s on the beach so very convenient. I didn't like having people offering horse rides walking up and down the beach all day and not picking up after their animals. I also think such activities should be offered only in the morning when the temperature is mild. Another element I didn’t appreciate is that they ask if you’re celebrating a birthday or event at check-in and then completely ignore it. I was there for my birthday, mentioned it at check-in, to my concierge, at the restaurants the day of and did not receive a single gesture. Not even a slice of cake, message, decor or delivery to my room. That was unimpressive for 5-star resort.

Family

8/10

Excellent

21 Feb 2026

Lucy

Service around the pool outstanding. Assisted with finding chairs, getting towels and kept me in the shade. As well the restaurant staff and food near the pool was excellent.

Friends

8/10

Excellent

23 Dec 2025

Joseph Thomas

No open buffet for lunch or dinner, need to sit and wait for the order which is not convenient for someone who needs a bite a food not a full meal that’s also result in longer wait time when you try to get into one of the restaurants
Despite of being on an all inclusive plan you need to sign for each and everything you pick, drinks, water, etc.. listing room # , print name and sign on each bill
Different wifi access from room to main facility to the flamingo hotel which has majority of restaurants

Leisure Family

10/10

Exceptional

21 Dec 2025

David William

Room was great, and service was very good. Jesus at the pool is \"ONE of a kind\" great guy always wanting to make you happy, he really went the extra mile to make our vacation so much fun. Santana treated us like family with great service and always a very happy smile. great service at pool area. last 2 days of our stay was over run with children in the main pool, hot tubs and and sitting on ALL the stools at the swim up bar, driving the adults with no kids away. Children's pool was empty. Lots of toys and balls flying in pool, Screaming, splashing and totally took over pool driving adults out. I hope this gets changed, I have never seen this before and when I mentioned this to management they said that is the way it is.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Cindy

We have visited several times and never want to leave. The staff is exceptional and the food and drinks are amazing. Beds are firm but comfortable. Nice amenities and wonderful service.

Leisure Family

10/10

Exceptional

13 Dec 2025

Allan Boyd

Just a beautiful, clean resort. The staff were kind and friendly. The food was superb!! Our granddaughter has severe allergies and staff were so attentive to her needs. We’ll be returning next year.

Leisure Family_with_children

8/10

Excellent

12 Dec 2025

Benjamin

Good clean beautiful resort

Leisure Family

10/10

Exceptional

10 Dec 2025

CHONG

Nice staff, nice in general

Leisure Family

10/10

Exceptional

02 Dec 2025

aldo

El personal muy amable y la atención excelente de Jair en la supervisión de entrada y salida y en la alberca una atención especial para todos

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Michael

not everything that glitters is gold ....

Plus:
direct access to beach
supervised and FREE children indoor play area
Minus:
beach and pool are too small for hotel size (fortunately it was half empty)
very limited dining: essentially one complex together with neighboring Flamingo hotel - but even with 6 restaurants between the 2 hotels it's very hard to find a space (lot of unused reservations.....); you need a taxi to get to anything outside the complex; would probably starve when hotels are full
everyone and their grandmother reserve pool/beach chairs early in the morning but don't use it all day long

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Janice

Like always the staff are amazing from the pool concierge to front desk to restaurant everyone goes above and beyond to make your stay the best experience. The grounds are beautiful and the location cannot be beat

Leisure Partner

10/10

Exceptional

26 Nov 2025

Cynthia

Staff for sure,Pool people

Leisure Partner

10/10

Exceptional

22 Nov 2025

JAMES ALAN

We Love Villa La Estancia! It's our \"go to\" place. We started going there 17 years ago and still Love it.

Leisure Family

10/10

Exceptional

16 Nov 2025

Svetlana

Wonderful facility. Excellent setvice

Leisure Partner

8/10

Excellent

12 Nov 2025

Shane

Food was good and our Suite was huge. Staff is friendly and facilities are well kept. Did not like they wanted to monopolize our time on arrival and would only tell us about the place if we listened to the presentation. The man got mad at us when we didnt want to meet with us and was visibly upaet with us.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Manuel

Great service

10/10

Exceptional

28 Oct 2025

Tanisha Anjuelle

Breakfast was delicious.. french toast was amazing

Leisure Friends

10/10

Exceptional

09 Aug 2025

Oscar

The best hands down they make u feel like a king and queen

Partner

8/10

Excellent

29 Jul 2025

MARK

Jun

10/10

Exceptional

28 Jul 2025

Silvia

Hermoso lugar

Leisure Family

6/10

Pleasant

27 Jul 2025

Mary R

The property is nice but how much they nickle and dime you is insane. Constantly trying to sell you something. The whole voucher system is a joke. I recommend not staying here.

Leisure Family

10/10

Exceptional

21 Jul 2025

Mikaela

From the moment we arrived at Villa La Estancia, we were enveloped in an atmosphere of warmth, professionalism, and genuine hospitality. The property itself is stunning—immaculate grounds, luxurious suites, and breathtaking views—but what truly sets this resort apart is its incredible staff.

Every single team member we encountered went above and beyond to make us feel welcomed and cared for. The pool staff : Nico , Raul, Ruddy, the servers Josue, Ernesto, and Jesus and Daniel with the towels. And Carlos for making that great beach BBQ. From the front desk to bell Service : Oswaldo and Bryan, and housekeeping, and the spa attendants , the attention to detail and personalized service were beyond exceptional.

The restaurant staff deserve special praise as well. La Casona ! Fabian, Angel, Eduardo, Ada, Daniella, Carolina, Rogelio and Benjamin and Ricardo. Each meal was served with a smile, and the team remembered our preferences after just one day—a level of attentiveness you usually only find at the very best five-star resorts.

Housekeeping was equally impeccable—quietly efficient and thoughtful.

It’s clear that the team at Villa La Estancia is not only well-trained but also takes real pride in creating memorable guest experiences. If you’re looking for a luxury stay where genuine hospitality is the standard, Villa La Estancia should be at the very top of your list. The staff alone make it worth the visit—and they’re the reason we’ll absolutely be coming back.

Leisure Family_with_children

8/10

Excellent

15 Jul 2025

Ruchell

The location was beautiful and staff were always friendly.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Roxanna

Amazing customer service! Excellent hygiene and beautiful instalations!

10/10

Exceptional

08 Jul 2025

Veronica

Clean , food, drinks and attention to guests

Leisure Family

8/10

Excellent

02 Jul 2025

Annamarie

Beautiful clean safe place highly recommended. Staff is hit and miss some are over the top nice and some are not! They clearly cater better to the patrons who are timeshare holders!!

Leisure Family

10/10

Exceptional

25 May 2025

Georgina

This property is very big and the pool area is very nice and you can over see the beach. We like that it was nice and quiet not a lot of ppl. Overall very nice well maintain property. Very secure and well staffed.

Leisure Family

10/10

Exceptional

19 May 2025

Raven

Property & food overall were exceptional!

Only part the company needs to alleviate is the sales pitch of buying/ investing in the property.
I had 3 different sales persons try to convince to invest in the property.
It was originally presented to me as a welcome breakfast but it was by far a welcoming feeling. What was suppose to past 90 mins presentation turned into 3 hours of people pressuring me to invest into the property/company.
It was the most uncomfortable feeling & took up most of my day while I’m suppose to be on VACATION!
Please get rid of this practice. If you promise a time limit of 90 mins then that should be honored not dragged out to try to get someone to invest. I already Paid thousands of dollars to have an all inclusive experience; don’t taint it my trying to pressure someone to spend an additional thousand!
Allow people to come there & truly enjoy their vacation.

Business_and_leisure

10/10

Exceptional

08 May 2025

jerry

Service was great

Leisure Family

4/10

Poor

23 Apr 2025

Martin J

Tiene lo básico no relación precio beneficio alimento en área de alberca de calidad Limitada. Ninguna diferencia con hotel de la misma cadena que esta a un lado Villa de palmar flamingos . Únicamente el precio.
Que es mucho mayor que este

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Iván

Amazing room

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Ezri Jonathan

I love the property I love the fact that I am treated with the same attention and respect as if I was a foreigner, at most resorts they boot lick all the foreigners and treat us nationals like we should go else where. Kudos to the staff!!!

Business_and_leisure Family

10/10

Exceptional

11 Apr 2025

Leah

Very relaxing

We really enjoyed our stay. The pool, staff, restaurants were all really good. So relaxing! Definitely would come back again

Partner

10/10

Exceptional

11 Apr 2025

jose

This was one of the friendliest staff that I have dealt with. The rooms were excellent very spacious and very clean. I was so impressed that we are going to be booking another week in August.

Leisure

4/10

Poor

12 Mar 2025

James

The description of this property made it seem like it was condo/hotel but when we got there, we got the hard sell for a timeshare next-door. We were tired from our flight and just wanted to go to our room but they took up an hour of our precious time before we realized we were getting sold on something we didn’t need. Every time we turned around somebody was trying to talk us into going to the timeshare presentation.
Even though the description said tipping not required, everywhere we went everything we tried to do involved tipping. You had to fight for a pool chair every day, involving getting up at 7 AM to secure a spot. The food in every restaurant we tried was horrible. I’m glad we didn’t do all inclusive. We ended up eating outside the property for every meal every day of our trip.
Drink prices at the hotel were very expensive for Mexico if you’re a non-all-inclusive guest.
Would not go to this property with small children, our balcony railing was really low. While we were there, we witnessed a child climbing up onto a fifth story railing. Luckily, the parent was paying attention and yelled loudly for the child to get down.

Leisure Friends

10/10

Exceptional

18 Feb 2025

Neil winther

We had a wonderful stay at the resort. The staff in all areas were exceptional. Jesus and Daniel were very attentive and helpful poolside. Raull and all the the bellmen did a great job when a taxi was needed. We ate at most of the restaurants at both resorts and found the food and service went above and beyond. The grounds were clean and well maintained. The spa offered a variety of services My massage was amazing. We would definetly consider returning to La Estancia for another vacation.

Leisure Friends

10/10

Exceptional

16 Feb 2025

Jerome Alfred

Amazing

Leisure Partner

10/10

Exceptional

16 Feb 2025

Lynee

The property and the people were beautiful! Thank you Bryan for ensuring i always had a taxi. I will definitely visit this property again!

Self

10/10

Exceptional

03 Feb 2025

Anthony

beautiful facility built 15 years ago but looks brand new. Friendly staff, fully equipped rooms, nice pool and walkable beach

Leisure Partner

10/10

Exceptional

17 Jan 2025

Melody

Beautiful property and great staff

Leisure Friends

10/10

Exceptional

15 Jan 2025

Carolee Anne

The VIP benefits offered are excellent but the staff were unaware and getting them was overly complicated.
Beautiful property. Very relaxing but have access to more activities next door. The staff are very friendly and eager to please. The food is very good.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Douglas

We have stayed at La Estancia four times and we absolutely love it. It is clean, very well appointed. The food is amazing. The views from La Patron for breakfast are unmatched. We were so impressed that they built a new roof over the patio at La Patron. The Italian restaurant for dinner watching the sunset is amazing. We walked several times into Bucerias which was a nice perk. We will be coming back.

Leisure

8/10

Excellent

10 Dec 2024

Rashika

Overall, this resort was a great find. Beautiful and we had an awesome ocean view.

Travelocity, we were very disappointed in your website ads. you advertised this resort as an all inclusive. But it turned out this was not the case when we arrived. This made for an exhaustive and prolonged check in. By the end of it, all staff on duty had taken a turn to try to understand. They tried calling Travelocity to clear things up, with no luck.

You do not get even a slice of toast for breakfast. You have to pay high prices for everything because nothing is close enough. Travelocity, it was disappointing to be mislead this way and being put in a precarious situation. If we had known, we would have taken the Marriot hotel right next to the Marina, making everything accessible within walking distance.

Also the La Estancia charges USD12 per day which is only mentioned after ticket purchase. Hotel wanted a different amount (higher) This did not make sense, but we had not choice as we could not cancel and go elsewhere last minute on a short getaway.
The perks offered to us, well, what a headache. An issue at every turn. Just make it simple and charge what you need and make it clear to the buyers. Just know there are other suppliers out there.

We spent most of our time outside the resort due the inconveniences. The restaurants on the resort was way too overpriced. It cost more than what we would pay at home (Canada)

Thank you
Bella

Leisure Friends

4/10

Poor

09 Dec 2024

Sheila

Very disappointed in this property!! The rates were extremely high but the service and property were less than stellar. First off, the room keys didn't work. EVERYONE who checked in on Friday and at least thru Sunday could not get into their rooms without having someone from Bell service escort them to their rooms. Then, Wireless did not work at all in any of the rooms! The elevators constantly didn't work. And worst of all, Management did not offer any of the guests any perks or goodwill to accommodate for the less than good experience at their property.

The team asked everyone to WRITE DOWN their credit card numbers, security code, address and signature to sign with a BLANK TOTAL upon checkout. It's insane! Since their system was hacked and they couldn't get it back up and running for at least a few days, why would guests trust this property with safeguarding this valuable and sensitive information??? Please avoid this property until Management gets its act together. The staff is very nice and friendly, aside from the ladies at the front desk who are NOT very helpful or accommodating at all.

Leisure Self

10/10

Exceptional

29 Nov 2024

Karthik

Great choice if you want to be away from crowded resorts. Use the food restaurants on the sister property. There are not many options for food in the area so choose this only if you plan to stay in the resort

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Angela

Nice place

10/10

Exceptional

14 Nov 2024

PATRICIA

As always our stay is nice and all the staff very friendly and give us the best treatment. Special Jair and Isasti

Leisure Family

4/10

Poor

27 Oct 2024

SIMON

There are so many insects and lizards flying and running around
Ver Scary

Leisure Family

6/10

Pleasant

16 Oct 2024

Soshe

Too far away

10/10

Exceptional

29 Sep 2024

Deanna E

The elite status.

Leisure Partner

10/10

Exceptional

05 Aug 2024

CLAUDIA

Excellent resort, amazing staff second time at this location definitely will be back.

Leisure Family

8/10

Excellent

19 Jul 2024

Sarah

Great staff

Leisure Family

6/10

Pleasant

30 Jun 2024

Michael

Room had 2 A/Cs, both had issues. 1 had a noisy bearing and the other did not work on low speed.

Leisure Friends

10/10

Exceptional

23 Jun 2024

Katie

Nice place

Leisure Partner

8/10

Excellent

12 Jun 2024

Myra

The hotel is nice. The staff is polite. I did not purchase the all inclusive, but nearby towns like Bucerías and Nuevo Nayarit have great restaurants.

Leisure Family

10/10

Exceptional

22 May 2024

STACI

The food was wonderful. The facility was beautiful with many personal touches. Bianca, 8n the off8ce 2ad poised, patient and professional as she helped us unravel air travel within Mexico to visit friends. It was a tranquil and relaxing stay

Leisure Partner

6/10

Pleasant

20 May 2024

Magda

Great property - nice, clean and nice service. ONE big major minus is for food. Food is terrible, breakfast buffe is bad ( not even ham and cheese options), very few options. Hotel has several restaurants, but food is tasteless, seafood served raw, or crazy oversalted. We never ate outside of the resort and after a week of trying everything and all the restaurants, my husband got badly sick with severe diarrhea - no medications was working and he had to visit doctor after arrival back to Canada.

Leisure Partner

2/10

Poor

20 May 2024

Eloisa

Everyone is rude and not much activity not using any gloves for serving food touching food and on the phone on the same time it’s very disgusting

Leisure Family

10/10

Exceptional

07 May 2024

Sheila Ann

While there was an issue at check-in (no record of my free breakfast, and an additional $15/night fee which was more than the $12/night previously emailed), hotel management made it right. The staff and the service was fantastic, as was the food. The hotel is safe and the view from the room was fantastic! It was weird sharing a balcony with another room, but luckily we never saw or heard our neighbors. It's a lovely place, ESPECIALLY as an Expedia VIP member with the perks!

Leisure Friends

10/10

Exceptional

02 May 2024

Trent

Lucio and all the staff was awesome

Business_and_leisure Partner

6/10

Pleasant

13 Apr 2024

Mark

Nice pool, staff was friendly. Property needs updated. Shower and bath hardly worked. Food was not very good to be gracious. Definitely should not be a 5 star rating. 3.5 at best.

Business_and_leisure Family

10/10

Exceptional

16 Mar 2024

STEPHEN

Third time here its as good as always if not better!

Leisure Partner

10/10

Exceptional

01 Mar 2024

Yvette

Liked the way all the units had a patio and beautiful view. Staff were very accommodating and pleasant. Units exceptionally clean and comfortable.

Leisure Partner

8/10

Excellent

08 Feb 2024

Heather

Beautiful place, but lacking restaurant choices

Leisure Partner

2/10

Poor

07 Feb 2024

Yuliana

Never again!!!

Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time.

After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready.

That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45

Friends_and_family Family

6/10

Pleasant

26 Jan 2024

Paul

I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your Expedia status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.

Leisure Friends

10/10

Exceptional

25 Jan 2024

Jennifer

Great resort-quiet-clean-beautiful pool and beach

Leisure Family

2/10

Poor

16 Jan 2024

Amir

I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on Expedia but also to shed light on various issues encountered during my visit.

1- Misleading Booking Information: I booked an All-Inclusive stay through Expedia, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience.
2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity.
3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants.
4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities.
5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo.
I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t

Leisure Family

8/10

Excellent

16 Jan 2024

Maricelys

nice

Business Friends

10/10

Exceptional

15 Jan 2024

Blanca

Great staff, service, and location!!

Leisure Family

8/10

Excellent

14 Jan 2024

Rhonda

We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.

Friends_and_family Friends

10/10

Exceptional

09 Jan 2024

Mike

Really what you want in a vacation spot - great beach right in front, big pool, 4 well placed hot tubs looking over the ocean and very hard working, friendly and pro staff. Flamingo restaurants could be designed nicer but excellent overall.

Leisure Partner

8/10

Excellent

06 Jan 2024

Amos

Been there several times. Property is beautiful and on the beach. Rooms are large and well appointed. Service is hit or miss. Rooms are clean. New is daily $12 resort fee which we were not aware of until check in. Just an additional money grab.

Leisure Partner

6/10

Pleasant

28 Dec 2023

Beatriz

The promotion on your web site is misleading

When I booked your hotel, the website said the stay was all inclusive. When I got to the hotel, the front desk lady said that it wasn’t all inclusive and that all inclusive would be $140 extra per day per person. It was too late to cancel because I did not have any other place to stay so I had to pass on the all inclusive. When I ask the price of the hotel if I would have booked directly with them it was half the price hotel.com charged me ( I payed 550 a night when they would have charged me 350 per night without the all inclusive) I am furious and sad to have my Christmas vacation ruined by having to pay out of pocket for meals due to this company’s lack of clarity in the description of the hotel. I am disappointed in how much I have promoted this company with friends and family after this incident.

Friends_and_family Family

10/10

Exceptional

21 Dec 2023

Adriana

I was surprised to have been offered a VIP that is offered for discounts on food, services and activities.

Leisure Partner

10/10

Exceptional

20 Dec 2023

Brian H

Quiet and private feeling beach area

Leisure Partner

10/10

Exceptional

18 Dec 2023

Benjamin

Stunning, excellent food, beautiful pool, tons of space.

Only note, make sure to call about restaurant reservations as they don't take the opentable ones seriously.

Leisure Partner

10/10

Exceptional

11 Dec 2023

David William

Beautiful place, clean, friendly

Leisure Partner

6/10

Pleasant

08 Dec 2023

Brigit

Aggressive timeshare selling and waking me up in the morning to do more of it, left a bad taste.

Leisure Partner

10/10

Exceptional

30 Nov 2023

Bertha

We stayed in a 2 bedroom suite which was beautiful, spacious and very well appointed, the food was great but best of all was the superb service we received from all staff. They were all super attentive efficient, kind and friendly.

Leisure Family

10/10

Exceptional

17 Nov 2023

Rosalind

This was the most beautiful and peaceful resort we have ever been to. The grounds were stunning, the beach was pristine and there were always lounge chairs. The pictures simply don’t do this resort justice. The staff were also amazing. Many thanks to Alexia and Ulysses for the additional care and attention; they went above and beyond and made such an impact on our experience in Nuevo Vallarta. The food was good and margaritas excellent.

Leisure Partner

10/10

Exceptional

14 Nov 2023

Loren

love staying at this property...the service is extraordinary; the staff is the best...the property so beautiful. The resort is just the perfect size...love the pool area, swim up bar. Food and service can't be beat!!! Can't wait to go back!!!!!

8/10

Excellent

14 Nov 2023

Elham

The hotel was good and the staff were good. Ordered food a couple of times one room service and one by the pool. Food and drinks way over priced. On top of that, everything is priced with taxes included but yet they added taxes on the bill and they added tip for themselves without disclosing it first.
They also took a physical copy of my credit card upon check in without telling me or my consent, when that should have been entered in the system for privacy reason. Anyone accessing that kind of sensitive information should at least disclose it. I have never had my physical credit card photocopied. There should be no need. It also raises a lot of red flags.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2023

Willard

The staff was very warm and accommodating for the whole trip. We arrived early and the room was not ready. Didn't know but Raul stayed with our bags the full time it took to get the room keys. In the main restaurant Carlos, Lorena, Paloma, & Julissa were fantastic. Friday night we had another dinner there and there was a pianist playing. All of a sudden Eduardo started singing in a beautiful voice that was totally unexpected. We had three dinners in the main restaurant and all were fantastic. We did have a buffet on Thursday night at the Mexican restaurant over at the Flamingo. The food was top shelf all the way. There was a mariachi band that made the evening. As we left, Julian & Omar saw us off. Staying a week, the staff got to know us and made us feel like family.

Leisure Partner

10/10

Exceptional

19 Aug 2023

Alberto

Excellent

Our stay was excellent the staff was amazing at the pool bar as well as overall . I will recommend to my friends.

Partner

8/10

Excellent

09 Aug 2023

Anita

All was good

4/10

Poor

16 Jul 2023

Ruby

I stayed for 5 nights and 3 nights AC was broken. I had a medical procedure and choose to stay at a 4 star resort for my recovery, unfortunately NO AC during a heat wave was a DISASTER and they wouldn't change my room or fix the AC.

Business_and_leisure

8/10

Excellent

04 Jul 2023

Joseph

The added $12 per night, pay more for what? The air conditioning in the lobby was poor.

Business_and_leisure Family

10/10

Exceptional

26 Jun 2023

Miguel Garcia

Loved our experience and time at Villa Estancia. The staff went above and beyond for us. Huge shout to Hilda and Fernanda for the massages, Bianca for the warm welcome and Dani over at membership sales for making us feel at home and part of the family.

The eveing options were limited with nothing close by. Another negative experience, was our time at the Japanese restaurant where the food was subpar and hostess was rude.

We will definitely come back here again though!

Thank you Familia!

Leisure Partner

10/10

Exceptional

30 May 2023

David

The Villa La Estancia brand continues to give Dawn & I a consistent, excellent vacation experience! We vacationed at the Estancia in Cabo a couple years back and this sister resort gave us the exact same VIP treatment and experience that will keep us coming back to this brand. The friendly \"happy\" staff all have tremendous hearts to serve each and every day. The resort is very clean, well-manicured and made us feel very safe. Be sure to get your \"cambio\" money changed since they don't offer that here but they do in the resort next door. The free coffee service in the lobby was a big plus. We feel the richness in the lush landscape, all the marble and high-quality fixtures and all the happy people there serving and helping you... all made for a wonderful vacation. Highly-recommend!

Leisure Partner

10/10

Exceptional

14 May 2023

Courtney

La Estancia is great - however some things have changed dramatically since our last visit (pre-covid). Prices at the little grocery store and in general are significantly higher - no doubt in attempt to recover lost income from the last couple of years. The staff are all great and very helpful. It is very quiet at the first of May - some travelers may not like that. We did. Generally 5- 25 people in the pool area. Would be great for families or those looking for clean, quiet vacation. If you want more noise - go to Flamingo next door - pay less - just not really as nice.

Leisure Partner

10/10

Exceptional

27 Apr 2023

Gabriela

Beautiful hotel .. Cleaness exceptional.. Excellent service..thank You to Yair for making our stay so special..
We will definitely come back

Leisure Family

10/10

Exceptional

26 Apr 2023

peter

A lifesaver

Very warm and welcoming. Easy check in, Alma was very friendly and efficient. Room was clean, spacious and very comfortable with a beautiful balcony. All of the staff work hard to make your stay the best it can be. A very relaxed atmosphere, beautiful grounds and amazing restaurant. we booked in for only three days to escape a horrendous experience elsewhere(leaving prematurely). My wife felt the three days here really saved our holiday.

Partner

10/10

Exceptional

24 Apr 2023

LETICIA

Mi estancia en Villa La Estancia Beach Resort

Mi estancia fue genial, el servicio desde que llegamos fue excelente, las instalaciones, la limpieza, la comida, todo me pareció perfecto, volvimos muy satisfechos.

Partner

8/10

Excellent

17 Apr 2023

Navneet

It was nice and quiet perfect if your going for a longer stay.

Leisure Family

10/10

Exceptional

12 Apr 2023

Hunter

Wonderful! We booked based on reviews and our 3 days there were very relaxing. 2BR suite was spacious and comfortable, staff was very friendly, buffet was excellent. We’ll be back!

Family

2/10

Poor

10 Apr 2023

Sutharsan

Dear Villa La Estancia management

I am writing to express my disappointment with my recent stay at your hotel. While I had booked an all-inclusive package, I was disappointed to find that the minibar was never stocked, despite paying for it. This was particularly disappointing for my children, who were looking forward to having some treats during our stay.

Furthermore, I was disappointed to find that the shower curtain was missing from the bathroom, despite being promised that the room would be changed to rectify this issue. One of the lights in the room was also flickering, which was quite bothersome. Despite making several phone calls to request that these issues be resolved, they were never addressed.

On a positive note, the spa experience was amazing, and I thoroughly enjoyed it. However, the issues with the room and minibar greatly impacted the overall quality of my stay at your hotel.

I would appreciate it if you could address these issues and offer some form of compensation for the inconvenience caused during my stay.

Thank you for your attention to this matter.

Sincerely,
Sutharsan

Leisure Family_with_children

4/10

Poor

09 Apr 2023

Jennifer

Not good. Again.

My family of 4 stayed here 3/31-4/1 and 4/8-4/9. Our experience on 3/31 was not good (terrible beds, run-down room, mediocre food) and we tried to cancel our booking for 4/8-4/9. We were only going to get a 30% refund, so we decided to drop by the hotel (we had a week booked elsewhere nearby) to see if we could get a full refund or a better room. They offered us a better room and that was fine for us. When we arrived on 4/8 to check in, we were early so we had lunch and hung around until our room was ready. No biggie. When our room was ready, we got our keys and luggage and headed to our upgraded room. It was a beautiful room with a single king bed. For a family of 4. No sofa bed or anything. Went back to the front desk and the man at reception was surprised there was only was bed. They put us in a different room with 2 queen beds. It was just fine for us space-wise. Unfortunately the room was located right above the restaurant so we had food exhaust smells late into the night and super early in the morning. Plus, the a/c vent was filthy and the shower head was moldy. I mean, I know we weren’t staying long and we weren’t all-inclusive, but for a 4 star hotel, I really expect better. When we checked out, the same man at reception didn’t really seem to care that we had 2 not-so-great experiences. Sorry, Villa la Estancia we will not be back, not will we recommend it to anyone we know. There are plenty of places to stay in Nuevo Vallarta—la Estancia should not be on your list.

Friends_and_family Family

8/10

Excellent

05 Apr 2023

David

Food was ok but not worth the price, service around the pool is very slow and kinda clueless
Our bed and faucet were broken

Leisure Family

10/10

Exceptional

02 Apr 2023

Ketan

Leisure Family_with_children