Name: Occidental Nuevo Vallarta
Address: Paseo de los Cocoteros 18, Puerto Vallarta, 63735, MX

10/10

Exceptional

05 Aug 2026

Patricia

Pros: The staff at the restaurants were amazing. David at the breakfast buffet, Ramiro at the teppanyaki, and Abel at the Italian restaurant all went above and beyond. The lady who cleaned our room did an excellent job everyday.
Cons: They need more waiters working at the pool area. I only saw one person everyday and they didn’t have time to accommodate everyone. They were working so hard but there was just too many people requesting drinks for one person.
One main pool is not enough. It always felt tight with no room. The bar at night was always packed with no where to sit.

8/10

Excellent

04 Aug 2026

Tony

Everything was great but the AC was not cold at all. I understand the weather was very hot and humid but something should be done to be able to cool down the rooms a bit more. It was set to the lowest which was 18 C I think, but the lowest we got it was to 25 C.

6/10

Pleasant

29 Jul 2026

Nicholas

Thick layer of mold on my bedskirt. Everything was coated in a thin layer of moisture 24/7 from the AC just blowing hot humid air. Kept getting locked out of my room from my key randomly not working and no urgency for someone to assist

8/10

Excellent

27 Jul 2026

Ernesto

The hotel had great landscaping areas . Well maintained. Staff at buffet were great. However, check in staff, who helped us was rude. Didn’t have good customer service skills. Every time I asked a question, she will answer on a rude way. The room were I stayed were small. Not too much space.

6/10

Pleasant

25 Jul 2026

Adam

Overall the resort was good. Staff were helpful, rooms were clean, gym was good (nice to have fruit available after a workout), beach and pool both great.
Minor issues - daily the key card stopped working so we had to go back to reception to reset.
More importantly of the three restaurants we tried, 1 was absolutely horrible, the other two were very very mediocre. The buffet restaurant had hit or miss staff- David was wonderful, many other staff just run off their feet. Food was ok, but no waffles often, no bacon, ketchup ran out, juice undrinkable. The Tokyo restaurant was ok, but sushi that wasn't cut properly, strange interpretation of chicken karaage and uninspired tepenyaki. The worst however was the supposed exclusive Royal Club on the 7th floor. Dirty tablecloths, wrong food orders (different salads, a mostly fatty rib eye with no chimichurri that was charred and cooked to death), and dry tuna. Both of these places were apparently \"full\" and not accepting many more reservations but there were only a few tables eating when we were. I would definitely not take the all inclusive option next time and try my luck at the food court across the street.

10/10

Exceptional

24 Jul 2026

LOURDES

First time staying at Occidental . Service was good . Buffet was always a variety of food and themed , one day Chinese , one day Italian ..
nothing needed was fans at the outside bar. Overall would visit again

6/10

Pleasant

23 Jul 2026

Monica

Rooms are outdated .room had a bad odor. There was water leaking from the shower to the bedroom area. I asked for them to fix the issue and they never did. I had to let them know the following day until they finally fixed the issue.

8/10

Excellent

23 Jul 2026

Baldemar

Clean rooms staff made you feel welcomed location to golf facilities the only thing is the food not good for my liking but overall great experience

10/10

Exceptional

23 Jul 2026

Jorge

Excelente

6/10

Pleasant

17 Jul 2026

Rene

Food it's good,outdated rooms,if you looking for night entertainment it's very poor

Family_with_children

8/10

Excellent

16 Jul 2026

Bryanne Alexis

They had great options for food places. I would recommend upgrading to premium to get to choice where you get to eat for dinner & you get to go to the private pool. The other pool was a little too crowded, didn’t go to it once. Majority of the staff speak Spanish, it was difficult to communicate at times but not a big deal! We figured it out. It’s right on the beach & got to see beautiful sunsets. Theres AC and room was spacious for two.

Family

4/10

Poor

14 Jul 2026

Jennifer

Poor:
#1: the nice pool and cabanas are ONLY for exclusive memberships, an upgrade required for 700 mxn per person per day! So not what was advertised.
#2: no balcony. Room is nice but the ONLY resort on the entire beach without balconies. Who knew you need to include this standard item in your search criteria!
#3: no hammocks
#4: very poor wifi; only 1 bar INSIDE the room and on the resort
#4: no guacamole except on Mexican night (Friday)

Nice:
#1: beach was gorgeous
#2: resort was small and very walkable.

Family

10/10

Exceptional

12 Jul 2026

Aaron

EVERYTHING WAS AMAZING!!!
SEE YOU GUYS SOON ….

Partner

10/10

Exceptional

12 Jul 2026

Angineh

Great food! Wonderful staff! The beach is awesome! They have a kids club with great staff. A shout out to Ms Nancy Luna and Danny :)

Family_with_children

8/10

Excellent

12 Jul 2026

Lourdes

Todo muy bien todos los empleados muy amables especialmente en los restaurantes y lo que no me gusto que cierren la alberca tan temprano

Family

6/10

Pleasant

12 Jul 2026

JUAN RICARDO

Clean room , nice view

Family_with_children

8/10

Excellent

05 Jul 2026

Jacqueline

Staff was awesome no complaints there, always very attentive.

I was disappointed on the pool size/available chairs for the size of the hotel. Would have loved having more areas with shade especially along there beach chairs that had none. There is a second pool in the pictures of the hotel, as well as the cabanas, that appear to be an amenity for regular guests, however you need to be part of there club at an extra cost- this was misleading in my opinion.

The beach view and access was beautiful and always felt safe.
Finally, would have loved an easier snack option available not requiring to get out of your bathing suits again.

That’s why I am rating it overall 3.5.

Family_with_children

2/10

Poor

05 Jul 2026

JOSE DE JESUS

Bad service .

Partner

10/10

Exceptional

04 Jul 2026

Cesar

My hat's off to the staff for their excellent service. From the moment we arrived until our very last day, the entire team’s hospitality was extraordinary—always kind, attentive, and ready to help with anything we needed. A very special thank you to each and every one of them for making our stay absolutely perfect. They do a fantastic job!\"

Family

2/10

Poor

02 Jul 2026

kevin

The place was beautiful, mostly cleaned. But staff weren’t very nice

Partner

10/10

Exceptional

02 Jul 2026

Claudia

I would like them to have room service in the all inclusive. Since other hotel have it which out having to pay extra

Family

10/10

Exceptional

01 Jul 2026

Dora

After a major surgery where I almost lost my life one of my wishes was to be able to swim again, we had a chance to book a stay for only one night, I am overwhelmed by the staff very attentive the big and nice pool and the ocean steps away. We enjoyed the food was delicious and the waitress at the television salon was amazing and very courteous even though it was a busy night of the World Cup. The hotel provided us with snacks while we watched the game. For being my wish after being so ill I was blessed it happened to be at The Occidental in Nuevo Nayarit. Thank you!

Partner

10/10

Exceptional

01 Jul 2026

Sylvestre

This resort was awesome! The main areas were super clean and we always saw someone cleaning everywhere we went. Our room was cleaned very well and we got new towels each day which was appreciated. We had no problems with our room and we enjoyed the view!
The bartenders were very nice and very consistent in making their drinks. The food was overall good. We did not have any meals we did not like! The buffets were all awesome and I loved the omelet station. The person making them was fast, consistent, and great at multitasking!
The resort overall was absolutely beautiful with its layout. There was wifi everywhere, even on the beach which can be pretty rare at resorts! There were lots of wildlife and cool animals around. I highly recommend this resort and would go back asap!

Partner

6/10

Pleasant

01 Jul 2026

Christine

Resort was fine, food was okay.

4/10

Poor

30 Jun 2026

Dana

The room smelled dirty and the water had a sewage smell. I couldn't brush my teeth or bathe in the water

4/10

Poor

29 Jun 2026

Filiberto

The staff overcharged for an extra guest. The food was mid. The spa is not worth it. And the vibes were just low. Overall a 4 out of 10. Wish I could get my money back.

Family

10/10

Exceptional

28 Jun 2026

Rosy

Loved all the staff and resort was amazing. From food to activities! Thank you Nuevo Vallarta.

Family

10/10

Exceptional

27 Jun 2026

LOURDES

ALL WAS AWESOME

Partner

10/10

Exceptional

27 Jun 2026

JOSE De Jesus Nunez

Buenos las comidas un poco malitas tanto en el marichi como en el buffet lo demas estubo perfecto

Partner

10/10

Exceptional

26 Jun 2026

Amalia Carolina Herrera

I liked the hospitality and the food in the reserved restaurants, Tokio was my favorite restaurant. The hotel was very clean. It’s a small facility but very pretty place.

Family

10/10

Exceptional

26 Jun 2026

Claudia

That room service is included in the all-inclusive

Family

10/10

Exceptional

25 Jun 2026

Howard

We recommend this hotel 100%. Staff were friendly and helpful.
We are planning to visit again.

Family_with_children

10/10

Exceptional

25 Jun 2026

Rocío

Everything was great and we have a very meaningfulgful moment

Friends_and_family Friends

8/10

Excellent

25 Jun 2026

NORMA

Cuarto limpio, la comida esta bien, la playa excelente.

Family_with_children

10/10

Exceptional

23 Jun 2026

Gerald A

Beach front is such a gradual decline you can walk out into the waves so so far. Very nice beach and one if the few places with on premises Pickellball court (only one) but better than none.

Their selection of food is excellent combining traditional Mexican with authenticity and European flare in their deserts. My overall favorite place to get a Mexican Concha and a cup of coffee. I do wish they would make more conchas and have them available outside of breakfast.

They make the best pina coloda drinks - yummy.

Overall solid 4.8 rating accross the board.

Partner

10/10

Exceptional

22 Jun 2026

Robert

Staff was amazing always polite and ready to serve you. Food amazing

10/10

Exceptional

19 Jun 2026

Jose T

We love to stay in this Resort. Super clean, amazing food and what is best is ocean front beach.

Partner

10/10

Exceptional

18 Jun 2026

LOURDES

All was excellent

8/10

Excellent

16 Jun 2026

carlos javier

Muy buena la comida en el hotel

Partner

10/10

Exceptional

15 Jun 2026

Clay

It was our first time Puerto Vallarta and there is a lot of options when to choosing where to stay. We were not disappointed with Occidental Nuevo Vallarta; everyone was great, food was great and the location of the beach was great experience overall was great.

Friends

10/10

Exceptional

14 Jun 2026

Maria

Rooms were clean, staff was great, food was good. The only thing bad was the horrible sewer smell by the pool.

Family_with_children

8/10

Excellent

14 Jun 2026

Elham

The place was so clean and food was delicious. The staff was so friendly the only thing I expected it was the hotel doesn’t have hair conditioner and AC was noisy a little but the place was so beautiful and calm

Family_with_children

10/10

Exceptional

14 Jun 2026

Luz

Buen hotel, limpio, comida rica y variada
Lo único es que faltaba personal para atender mejor

Family_with_children

10/10

Exceptional

11 Jun 2026

Alondra

Very clean and

6/10

Pleasant

03 Jun 2026

Shawn

Wasn't impressed. Pool is small and filled with screaming children and the staff has a huge speaker blasting music. The water in the pool was about 90*. I don't think there was any alcohol in the drinks. Buffet left a lot to be desired. One restaurant was completely closed for renovations. Not much to eat as a vegetarian. Overall i won't be back but it was decent overall.

Family

2/10

Poor

26 May 2026

Afsara

Room service is pay per item...staff avoids you.....room service and balcony view was supposed to be included. They charged me 750$CDN to have food delivered to me for the 12 nights I stayed there (ontop of the all inclusive fee). Oceanview was barely a view as there were two buildings outside my small window that had ongoing construction. All I heard was drilling and hammering all day!!!! I have so many pictures from outside my window, and couches in lobby that had no cushions to still outside. I will upload them later. So sad, this is how they treat someone who was there for 12 days! I would never go there again!

Self

6/10

Pleasant

25 May 2026

Jose Eduardo

The location itself it’s beautiful it’s in a very nice side of town and the area feels safe and modern. HOWEVER, The hotel itself is on the outdated side. The amenities are outdated and the place lacks cleanliness. I mean the basic needs are there but you can tell that the place doesn’t get deep cleaned nor are they keeping up with maintaining the facilities clean at all times. Some of the outside showers were missing water knobs others simply didn’t work.

The staff was okay, they sent me over to the seven floor because I am an elite member with Expedia; thus I got a special welcoming along with other perks like discounts and what not but nothing crazy. I was actually glad they sent me up because the front desk downstairs was hectic and chaotic. Staff wasn’t really welcoming or friendly.

The bar was basic, nothing great all alcohol tasted the same. The cups needed to be properly washed the smelled bad.

The food surprisingly wasn’t bad, I really enjoyed the variety of foods they had. It’s in fresh and I had a good taste. But the presentation at times was very poor it didn’t give like there was a hygiene protocol being followed. This was mainly in the buffet area.

Overall, I don’t think I’ll come back to this place but I think that we got our moneys worth?

Family

10/10

Exceptional

22 May 2026

Gustavo

Excellent stay

Family

10/10

Exceptional

22 May 2026

Mirelda

Highly recommended

Partner

10/10

Exceptional

21 May 2026

June

Had a fantastic week staff friendly and helpful
Property very clean and maintained
And excellent food choices

Partner

10/10

Exceptional

20 May 2026

Genessa

We loved staying at the occidental! Staff was friendly and helpful. We always had lots of water and the food was delicious. We enjoyed the nighttime shows and entertainment. The restaurants were great!

10/10

Exceptional

19 May 2026

Quinn Michaela

The food was amazing, and the staff were so helpful and kind. 10/10 would return again.

Self

8/10

Excellent

19 May 2026

Douglas P

Buffet and onsite restaurant meals were very good. Bar options were decent and severs were plentiful. The onsite daily entertainment was a nice plus to round out our day of activities. All of the facilities staff were friendly and helpful.

Family

4/10

Poor

11 May 2026

Blanca

Did not have enough staff in the buffet area (waiters/waitresses), staff in the outside bar, no personality, no since of urgency, no waiters approached us for drink refills a couple of days. The room that we had divided us via a door and we could hear everything, we Astro be moved and the manager was supposed to give me a resolution this was on the second day that i reported and no one call me, texted me, nothing was done. I will never go there again. Jose Luis (luggage person was very friendly, the hostess as well.

Partner

8/10

Excellent

10 May 2026

Jordanna

Good drinks

Partner

10/10

Exceptional

06 May 2026

Ilian

Loved the rotating dinner themes! Food was great with an amazing variety. Staff everywhere were super kind.

Family

10/10

Exceptional

06 May 2026

Gustavo

I can’t say nothing bad about it because I love the place

Family

10/10

Exceptional

29 Apr 2026

Catharine

The food selection is great. The rooms are a bit dated but are clean and comfortable. The bars are really good and a lot of fun. The staff are amazing throughout the hotel. Always very friendly and helpful. We have been travelling to this hotel for many years and will continue to go back.

Partner

10/10

Exceptional

24 Apr 2026

Luis

I like everything
I’m ready to go back

Family_with_children

6/10

Pleasant

23 Apr 2026

julie

Grounds room property spotless clean . Most crowded pool I have ever seen. Food just ok. Upgraded for the last 3 days to Royal level mainly because I never even stepped into the main pool. People so crowded together shoulders touching. Royal pool nice quiet.

Partner

10/10

Exceptional

22 Apr 2026

Hossein

Room was clean and service was amazing, food at the buffet was good but the restaurant even better, bars were great!

Partner

8/10

Excellent

21 Apr 2026

Bryan

It was pretty good overall...though the air conditioning did not work and it took many requests to get it to work. Food was good. Pool was good.

Family

8/10

Excellent

20 Apr 2026

Priya Darshanie

The staff provide outstanding service. We had the same housekeeper for 2 weeks, Fabiola. She was the best housekeeper I've ever had at any hotel.

Family

8/10

Excellent

20 Apr 2026

Clifford

The fruit did not have the freshest taste but the rest of the food was good.

Partner

10/10

Exceptional

20 Apr 2026

Victor Manuel

Rooms really clean

Family_with_children

10/10

Exceptional

19 Apr 2026

Estrella

The rooms are clean. But there was no turn down service as promised for Royal upgraded guests. Welcoming staff are not to impressive. The 7th floor check in is not any more convenient nor special. We were expecting welcome drinks for we were very thirsty from our long flight. We went to the bar and noone is there to assist. The staff during our stay are fabulous. The staff in the cabanas and lunge chairs are so attentive. We hope that snacks are served too in the bars.

Friends

4/10

Poor

18 Apr 2026

Mauricio

Breakfast was good, but with room for opportunity. Coffee did not have a good taste either. The room we received did have a horrible smell to it, communication was given to staff and they provided a deep clean which did not help at all. Second claim was made and a second room was given with much better smell. As far as the Bar, drinks were not good, it tasted as if the drinks were watered down, really no alcohol flavor, the drink cups provided looked like they could be replaced with new ones, and staff seemed to incline more to foreigners than their own kind, staff didn’t seem to provide a welcoming astute towards me or my family.

Friends

10/10

Exceptional

17 Apr 2026

Chau

Very nice resort right on beach. Very clean and friendly staff. Lots of amenities while still walkable everywhere.

Partner

8/10

Excellent

16 Apr 2026

Jose Edwin

Breakfast was good, but choices were limited. There was no snack bar that you can go to anytime of day or night. Of all the restaurants that we had dinner at, the best was Los Olivos while the worst was n̈the one on the 7th floor.
The steak was not good and the grilled salmon did not look or taste grilled.
Overall, service was good. Staff were.friendly

10/10

Exceptional

15 Apr 2026

Halle Rae

The staff were excellent and the property was always clean. Very friendly atmosphere and always had activities available and easy access to tours.
Would visit again! :)

Partner

8/10

Excellent

12 Apr 2026

Tessie

Not much of a variety

Friends

8/10

Excellent

09 Apr 2026

Otto

Room clean, amenities lacking as resort is small

10/10

Exceptional

08 Apr 2026

Fiona

Great resort and lovely beach!

6/10

Pleasant

07 Apr 2026

karina

Wawawawa

10/10

Exceptional

05 Apr 2026

Erin

We had an amazing time! The staff was kind and friendly! Food was great. Felt incredibly safe the whole time

Partner

8/10

Excellent

05 Apr 2026

Ty Montana Muirhead

The overall resort was extremely clean and well kept. And the staff was very friendly.
Some key things that could be improved upon was the fact there is a lot of stairs. I have a bad knee and that was a big factor for me. And I saw other older people struggling with them too. Especially in the main buffet area that had stairs going up to it. Seemed kind of dangerous to have to carry a glass plate of food up and down the stairs.
They also need an area where you can get tea/coffee and just little snacks like muffins etc…in the morning for those who don’t want to sit for a full breakfast.
Other than that, we had a great time and loved the nightly entertainment that was provided.
Will definitely visit again!

Family

8/10

Excellent

04 Apr 2026

Lacey

Beautiful hotel, super friendly and helpful staff, would definitely stay again

Friends

10/10

Exceptional

03 Apr 2026

Sharon Marie

All of the food was delicious, the staff were all very friendly and the grounds were beautiful!

Family_with_children

10/10

Exceptional

02 Apr 2026

Nicola

Great selection of food. Second time here, staff are outstanding

Partner

8/10

Excellent

02 Apr 2026

Kerry

We were disappointed that the high-end restaurants were available to us as an all-inclusive only every other day, even when we offered to pay extra. Drinks were watered down. It’s best to order a drink and a shot and then poor the shot into the exiting drink. Would expect more servers on the patio and the beach itself. Beautiful sunsets and good shows in the evening.

Partner

10/10

Exceptional

02 Apr 2026

Jadine

This hotel was was amazing. It was so clean well organized staff and extremely helpful.
The pool was great just the perfect size. The bar staff was amazing and entertaining.
There were activities almost every hour so kept the guests busy.
I would stay here again, planning our next trip in August

Partner

8/10

Excellent

01 Apr 2026

Daniel

This hotel was a great place to stay for the price we paid. While they seemed a bit short-staffed and some services were limited, everything overall was good and met our needs. The stay was comfortable, and we felt it was a good value. We would consider staying here again.

Leisure Partner

10/10

Exceptional

31 Mar 2026

John

Our stay was very good, the pool was very nice very warm and good sized. The buffet and especially restaurants. The food was excellent. The staff was very accommodating, very friendly and helpful. The rooms were very comfortable and clean. We were upgraded to the royal room that had a balcony which was lovely. The beach was fantastic.

8/10

Excellent

30 Mar 2026

Lucila

El hotel

10/10

Exceptional

30 Mar 2026

Jennifer

we have visited this hotel 4 times in the last year and it was amazing every time

10/10

Exceptional

29 Mar 2026

Michelle

Good breakfast

Friends

10/10

Exceptional

28 Mar 2026

marcelline

yes

Friends

8/10

Excellent

28 Mar 2026

Nahomi

Pool closes around 7:30 and so does the pool bar. Housekeeping would make bed and provide fresh towels daily but never swept. The room was otherwise comfortable and the fridge was stocked with soda beer and a limited snacks. Having to make reservations for dinner before 4pm is silly, especially during the week when there’s hardly any people. Food was 7/10 but I come from Sonora so it may be different for someone who lives in Jalisco. We requested the hair dryer in our room to be changed out and it never got replaced. Bar staff was 10/10 and so was Karen at check in. The beach is beautiful and so are pool areas. Only bad thing about pool is no swim up bar.

10/10

Exceptional

28 Mar 2026

MARTIN

Yes very good stuff

Partner

10/10

Exceptional

28 Mar 2026

Jennifer

Clean, good food, nice staff.

Family_with_children

8/10

Excellent

26 Mar 2026

Noah

Very good experience overall. I would recommend this resort to friends and family. The entertainment at night was stellar, the buffet is decent, the amenities are very solid. When you are booking your restaurants, choose the Japanese and Italian, both very good, the Mexican one was not great. 4.2/5

Partner

10/10

Exceptional

26 Mar 2026

Steven

Royal service is the way to go, private breakfast area with an amazing view and more amazing staff like Antonio & Marisol, Tito & Danna taking care of you.

The special pool & beds on the beach are awesome and Irene’s there to get you drinks or water. The outdoor lunch buffet is the only way to go to eat at the beach.

At night choose any option and you won’t be disappointed. If you’re “tired” of vacation there’s a small mall directly across the street with a home type feel to it.

Great beach as well so there’s nothing to do but sit back and enjoy.

Family_with_children

8/10

Excellent

24 Mar 2026

Antonio

Mas comida mexicana

Family

10/10

Exceptional

23 Mar 2026

Laura

Clean room, friendly staff, enjoyable shows for nighttime entertainment, both kids and adults. Slight hiccup when it came to communicating (not with regards to language barrier)- some staff told us to do one thing and when we did, other staff said no we can’t- ex: had our room upgraded for free which was fantastic but we were short a bed, they had pull out couches and was told that someone would make it up for us each night, but when called and asked they were confused why we were asking and it took a long time to have it made up, often with reminder calls. One person asked if we wanted just to have a set time daily for it to be
Made up and we said yes but then when we asked about it again someone else said no. That part was frustrating the back and forth of it all.
The resort was clean, inviting and on the smaller side, making it easy to become comfortable with your surroundings faster.

Family_with_children

8/10

Excellent

23 Mar 2026

Jaime

Wonderful staff, excellent beach front, yummy food. Loved being able to walk to the nearby shopping.

Partner

10/10

Exceptional

22 Mar 2026

Carlos

Wi-Fi works throughout the hotel.

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Tara Lynn

The staff was fabulous, the food was excellent as well. We found there to be very little night life, which was fine. But some nights not anything even happening in the lobby.
We do lose hot water a few times as well.
Overall I would recommend this resort if you’re looking for a relaxing, quiet holiday.

Family

8/10

Excellent

22 Mar 2026

Jonathan Edward

The property was very clean and well kept. The staff were very attentive and ready to help.

10/10

Exceptional

22 Mar 2026

Jessica

Clean room and common areas, friendly staff, strong drinks and good quality food. We were offered a complimentary upgrade for our group which was very much appreciated. Pools were clean and the beach was beautiful - would definitely come back!

Family_with_children

10/10

Exceptional

20 Mar 2026

Ximena

Everyone here was so friendly the food was amazing with many different options!!! Loved it would come again!

Friends