Holiday Inn Express Puerto Vallarta An Ihg Hotel

10/10

Exceptional

15 Jul 2026

Rodrigo

Pleasantly surprised! Excellent choice near the airport and Marina

I was thoroughly impressed by this hotel. I initially kept my expectations low, booking just a single night here to catch an early flight after a 6-night all-inclusive stay at the beach in Nuevo Vallarta. We really just needed a place to sleep after spending the our last day at Vidanta and watching Cirque du Soleil's Ludo.

The hotel feels brand new, exceptionally clean, and highly functional. Its location is unbeatable—just a 5-minute drive from the airport and within walking distance of Marina Vallarta. I was especially impressed by the pool area; while the pool itself is on the smaller side, it sits on a lovely rooftop terrace that is perfect for relaxing with a drink. The complimentary breakfast buffet was another highlight, offering a great variety, including made-to-order eggs, sopes, and quesadillas. I was not expecting this at a Holiday Inn.

I would definitely stay here again if I need a convenient spot near the airport or Puerto Vallarta Marina in the future.

Family_with_children

2/10

Poor

14 Jul 2026

Carolina

Front desk staff was very rude. We arrived early and were informed check in was at 4:00pm, understandable since it was disclosed on reservation. We were a party of 5, 2 rooms reserved. After over a 3 1/2 hour wait, I decide to finally ask why everyone was getting their room and not us. Moises mentioned he was not aware we were waiting for our room, he mentioned the staff leaving never I informed and he never asked, even though we were right in front of him. We even took a nap in the lobby right across from reception. He mentioned all of those receiving rooms belong to the Holiday inn loyalty program and we reserved through an agent. Moises said we were still getting our room before 4:00pm. So he felt the wait was reasonable.
Earlier, when the original staff took our IDs, they mentioned if we paid $450 MXN they could allow early check in, however when I said only one room, they (2 staff) mentioned it was not available anymore. We asked if my 8 year old grandson could see the pool and they would not allow to see the pool. To make matters even worse, the next day my grandson got a bad cut in their pool. There is either a sharp edge or rough pool surface which cut his foot. We decided to check out one day earlier. The service was horrible, never experienced this at a Holiday Inn. The breakfast was decent. When checking out, the staff asked about our stay, I explained and he had a nice gesture, he arranged a ride back to the airport for free. This is great customer service!

Family_with_children

6/10

Pleasant

11 Jul 2026

Roxana

The air conditioner in all the common areas in all the floors did not work, hallways extremely hot.
I was offered a shuttle to airport as part of guest privikedge and one hour before I inquired and was told the called off.

Family

8/10

Excellent

10 Jul 2026

David Garcia

Ns

10/10

Exceptional

06 Jul 2026

Omar

Clean room, great and helpful staff. Breakfast was delicious.

10/10

Exceptional

05 Jul 2026

Teresa

Reception was very courteous

Family_with_children

10/10

Exceptional

02 Jul 2026

Ybis

Clean and spacious rooms, breakfast was very good. And friendly staff

Self

10/10

Exceptional

29 Jun 2026

Maria Guadalupe

Everything was excellent, good clean room, your staff were kind and frienly, breakfast very good. Point to improve halls a little dark.

10/10

Exceptional

29 Jun 2026

Miguel A

Me gustó la propiedad , excelente.
Excepto el servicio en recepción.
La recepcionista parece demasiado seria y acartonada, ni una sola muestra de amabilidad.
Parecería que vas a pedirle fiado o como si te viera y pensara que no te mereces estar ahí.
Cumple su trabajo y hasta ahi.
Muy diferente el trato en el estacionamiento y el botones fueron muy amables ambas personas.

10/10

Exceptional

27 Jun 2026

Concepcion

Clean room and great staff at the breakfast area.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Marcos

Todo muy bien

Family_with_children

8/10

Excellent

23 Jun 2026

Luz Arcelia

Breakfast was amazing and the employees there are literally one of the best people I’ve ever had, can’t remember their names but they work hard and are super friendly and helpful in the kitchen are where we had breakfast every morning for the five days we were there , we will definitely comeback there .

Family_with_children

10/10

Exceptional

21 Jun 2026

Ana

The staff are amazing

Family_with_children

10/10

Exceptional

21 Jun 2026

Edward M.

We booked at the Holiday Inn when our flight from Puerto Vallarta was cancelled and we had to stay an extra two days. We found it to be conveniently located, well maintained, and comfortable. The staff was friendly and helpful.

Family

10/10

Exceptional

19 Jun 2026

William Fitzgerald

We love the location closer to the airport. Amenities are excellent and the roof swimming pool has amazing views! Every is new and clean. Rooms are comfortable and has all we needed. We walked to a nearby beach and supermarket. Thank you, certainly we’ll be going back again.

Family

10/10

Exceptional

19 Jun 2026

Jose Antonio

Excelente instalación y el personal muy amable

Family_with_children

6/10

Pleasant

16 Jun 2026

Ricardo Arango

We had a hicup with the reservation. When we arrived we were told that we got upgraded to the holiday Inn suites instead of the express but when we got there the front desk staff could not find it. We waited around 40mins to get it sorted not what you want to do after a flight. The staff was friendly but then asked me to come back down to sign as the forgot to ask me to sign when checking in. The were kind of apologetic but didn't seem to care much. Henry was super nice and helpful though, he helps us with the luggage and unloading of the car.
When I went to take shower in the evening there was barely any hot water from the shower which would have been nice after a long day of travelling. Breakfast was ok.

Family_with_children

10/10

Exceptional

16 Jun 2026

Leslie

everything was great. breakfast delicious!

Partner

8/10

Excellent

14 Jun 2026

Stephen

The hotel is seriously clean.
Its very accessible to the airport and Marina Vallarta.
Its a great value for travelers without going over the top on resorts

Self

10/10

Exceptional

14 Jun 2026

Daniel

BREAKFAST EXCELLENT CLEAN ROOMS

10/10

Exceptional

07 Jun 2026

Donna

The front staff was very helpful. Breakfast was amazing with scrambled eggs, a couple of regional dishes each morning, hotcakes, bread for toast, water, coffee and juices. The shuttle to the airport arrived quickly and the driver was excellent, professional, helpful and friendly. Would not hesitate to stay again.

Self

10/10

Exceptional

06 Jun 2026

Guadalupe

The breakfast staff are the best!!!

Partner

4/10

Poor

04 Jun 2026

Gerald

Not good, i was very disappointed.

10/10

Exceptional

02 Jun 2026

Mauricio

Muy buena propiedad y su servicio fue muy atento y cubriendo las expectativas.

Family

10/10

Exceptional

01 Jun 2026

Mariano

Staff very friendly. Very clean and comfortable place. Breakfast was amazing. Great place to come back.

6/10

Pleasant

01 Jun 2026

Migdalia

I stayed at the Holiday Inn Express in Puerto Vallarta twice. The first time it was excellent. However, the second time, the desk staff were not friendly, and the bathroom smelled terrible and when you flushed the toilets it backed up into the shower. I got there late, tired and was leaving early morning, so didn’t report this until checkout.

Self

10/10

Exceptional

31 May 2026

Larry

Nice

10/10

Exceptional

30 May 2026

Mark P St.

Very convenient to the airport. Shuttle driver was amazing!

Friends

10/10

Exceptional

29 May 2026

Maria Christina

Everything was great, staff was amazing. Cleaning was great. They just need to include on the putting away the iron & ironing board. Whenever we leave it out .

Friends

8/10

Excellent

28 May 2026

María

Karen muy amigable y súper rápida en el área de desayunos y su asistente que le ayuda todos muy atentos y amables pero en la recreación doña una muchacha estaba todo el tiempo muy seria como enojada

Friends

10/10

Exceptional

27 May 2026

Alejandro

La estancia estuvo muy bien. Los cuartos limpios, el desayuno esta bueno, los meseros del restaurante muy serviciales y atentos. La alberca bien.

Partner

10/10

Exceptional

24 May 2026

Ryan

I was moved from the Express to the Inn and Suites. Everything was good for the price. The only disappointment was there is free breakfast at the Express and not at the Suites. Part of the reason I chose the express as it was just for a night and I was leaving in the morning. I did not ask to be moved. Pool area was great and gym did the trick for me weak workouts. Henry the shuttle driver was super friendly and helpful, drove me from the one place to the other AND airport even though it was the actually time for the shuttle. Super good guy who had only great things to say about his employers and he is doing his best to learn better English - even though it is already pretty good. Admirable guy with his zest for life and work.

Self

10/10

Exceptional

24 May 2026

Elizabeth

Been very close to the airport was a relif to aboard a early flight

Family

8/10

Excellent

17 May 2026

Emily

Excellent staff. Luis and Henry were the shuttle and front door bell hop attendants and they were so, so very nice and helpful.
Free buffet breakfast was good. 24 hr restaurant is very cool too have.
Late check out is at 1pm is also a very nice bonus.
Pool area was very nice. Smaller Pool but lots of lounge area with bar and food.
Our only complaint would be the air-conditioning in our room had a muggy smell and feel which did cool the room down but didn't get down to our preferred temperature very quickly. So it took a while to regulate.

Partner

10/10

Exceptional

16 May 2026

Angelica

Everything better than expected I book two rooms for my in-laws in puerto Vallarta . They had a beautiful time all amenities were well kept . Great for families the kids amazed looking at airplanes from the view in room . The breakfast above expectations there was menudo maybe since it was Saturday every thing was beautiful!!!

10/10

Exceptional

15 May 2026

John

The breakfast buffet was excellent and included in the room rate. The staff were friendly, helpful and did a great job. The hotel was clean and well maintaned.

Partner

8/10

Excellent

08 May 2026

Kateryna

It was a wonderful short stay and we would be happy to return any time! Breakfast buffet is genuinely the best I've ever had in my close to 20 years of traveling. Kudos to the staff!

Partner

10/10

Exceptional

29 Apr 2026

Diane

Chambre très propre et lits très confortables.
Petit-déjeuner: manque de mets internationaux, plats offerts très \"potasse mexicaine\"
Navette aéroportuaire n'était pas disponible

Partner

10/10

Exceptional

19 Apr 2026

Benjamin

Stayed for one night, a great experience. Rooms are all clean and modern, staff were efficient and polite, breakfast was delicious. Highly recommend.

Family_with_children

10/10

Exceptional

14 Apr 2026

debbie

The staff were all helpful & friendly
The room was spacious
The shuttle to the airport was really close & conveniently located

Self

10/10

Exceptional

13 Apr 2026

Lorrie

Breakfast good

Partner

10/10

Exceptional

07 Apr 2026

Fortunato

Clean rooms

Partner

8/10

Excellent

06 Apr 2026

Sandra

Great clean hotel by airport.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

sherry

Very clean room with lots of space. The staff was great and most spoke some English. I have stayed there 3 times, it is so close to the airport in Puerto Vallarta.

Partner

8/10

Excellent

01 Apr 2026

Ward

Modern hotel with clean room and public areas. The breakfast was very good with hot regional foods. Shuttle was on time and a short drive to the airport.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Carolyn

Clean room- friendly staff

10/10

Exceptional

30 Mar 2026

Kuldeep

Yes everything things there wonderful.

Self

10/10

Exceptional

29 Mar 2026

Jeff

Great stay, easy to get to and inexpensive for a quick night stay. Nice pool and gym and breakfast was decent. Recommend.

10/10

Exceptional

25 Mar 2026

Colin

Great spot!!!

Family_with_children

10/10

Exceptional

24 Mar 2026

Larissa

.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Walter

Great deal. Very easy walk to the marina and to the beaches.

Self

10/10

Exceptional

23 Mar 2026

Cedelia

The property is so convenient, lovely and well managed.

Partner

10/10

Exceptional

23 Mar 2026

Mark

Clean, comfortable hotel. Great breakfast and thanks for shuttle to PVR.

Family

10/10

Exceptional

23 Mar 2026

Shirley

Internet was fast, didn’t use the spa

Partner

10/10

Exceptional

22 Mar 2026

mark

Overall very pleased great location breakfast superb staff welcoming helpful

Partner

10/10

Exceptional

21 Mar 2026

Kuldeep

Clean room tv coffee maker and water bottle AC room good location close to airport . Close to downtown.

Business Self

6/10

Pleasant

20 Mar 2026

Cody

First room was ok but the black out shade broke and we ran out of body wash. We let the front desk know and they didn’t do anything about it.
We tried to upgrade to a “suite” and all they did was put us in the same room but with a terrace. And the “suite” was disgusting. There were boogers in multiple places, mold around the fridge, the shower was dirty, and the amount of times I heard the doors slam on this floor was insane. Never staying here ever again.

Partner

10/10

Exceptional

17 Mar 2026

Valerie

Fast internet.Clean rooms. Beautiful pool

Self

10/10

Exceptional

15 Mar 2026

Sandra

Lovely rooms, clean and well maintained. Staff very friendly and helpful. Will stay here again.

Partner

10/10

Exceptional

13 Mar 2026

Andy

We had a room with a balcony on the 5th floor. The room was excellent balcony was a nice size too. The room spacious, with a 4 piece set of dishes too which is nice if you stay for a few days. Close to the airport and marina, about a 10 minute walk to more restaurants. Breakfast that was included was also good. Bed was comfortable pillows were ok if you like them softer.

I would definitely stay again

Partner

8/10

Excellent

10 Mar 2026

Sonia

Clean room

Family_with_children

10/10

Exceptional

10 Mar 2026

FRANCISCO

Super essy check in & check out. Shuttle to the airport and breakfast make it a great option if you need to stay close to the airport

Family_with_children

10/10

Exceptional

08 Mar 2026

Denette

Staff very helpful and room spacious and nice.
Bank next door which came in helpful when I couldn't get ATMs to work with my bank.
Easy safe walk to Marina with restaurants.

Self

10/10

Exceptional

07 Mar 2026

Erick

Nice breakfast, the rooms were pretty clean

Self

6/10

Pleasant

07 Mar 2026

Mark hill

Rooms are awesome! Pool is great, when I was staying the hot tube didn’t work. Breakfast was fine aswell.

Staff it just depends who you talk to. Some staff will go up and beyond to help you find stuff other give you the cold shoulder.

I asked front desk for utensils and they look at me and said no we don’t have any, I ask if room service would give me some they said no, I had to ask multiple times if they would just give me utensils so I could eat the ice cream I bought. Finally one of the staff members got me some and the look that everyone gave me was like if I insulted them. I just asked for utensils.

Self

10/10

Exceptional

06 Mar 2026

Andrea

Appreciated the late check out and the hotel was great.

Partner

10/10

Exceptional

06 Mar 2026

Connie D

First time here… very pleased. A little disappointed with the breakfast buffet. Good selection of foods, however, the eggs, frijoles, potatoes were all barely warm.

Friends

8/10

Excellent

05 Mar 2026

Nicole

Charge 450 pesos if want room before 4pm. Free brekkie is nice! Comfortable beds

Partner

10/10

Exceptional

05 Mar 2026

Craig Ross

T

Self

10/10

Exceptional

04 Mar 2026

Allen

Thank you to Eduardo for letting us know about upgrading our room. We were on the 5th floor with a balcony, large suite with a king bed. It was great! The breakfast buffet was also very good

Partner

8/10

Excellent

04 Mar 2026

John

staff were excellent, location very good and overall we were very satisfied

10/10

Exceptional

03 Mar 2026

Alfonso

Internet good, balcony not bad at all

Family_with_children

10/10

Exceptional

03 Mar 2026

Elizabeth Ann

From checkin with friendly staff to the comfortable room and the spacious pool and bar area, we thoroughly enjoyed our overnight stay! The close proximity to the Vallarta Marina made it a great place to get in some last minute shopping and have dinner and drinks overlooking the harbour. We would definitely stay here again!

Partner

10/10

Exceptional

03 Mar 2026

Robert

Nice breakfast, great quiet stop. Some good restaurants in neighborhood.

Partner

6/10

Pleasant

02 Mar 2026

Jane

We were upgraded to the Holiday Inn and Suites. We got a suite on the 9th floor. When we asked about a late checkout when we arrived, we were offered a late 2pm checkout at no cost. When we confirmed the morning of departure we were told that wasn’t an option.
The room had one packet of coffee, one bottle of water, one coffee mug. The room was clean and the bed comfortable.

Partner

8/10

Excellent

02 Mar 2026

Linda

Good wifi. Lovely decor

Partner

10/10

Exceptional

02 Mar 2026

Alicia

The staff were excellent during a time of emergency. The prices were elevated with the additional days we had to stay because the time of emergency.

Partner

10/10

Exceptional

02 Mar 2026

Wendy

Wonderful hotel, close to the airport and shopping. The staff were very courteous and helpful and the continental breakfast was excellent.

Partner

4/10

Poor

01 Mar 2026

Ellen

Our mattress was absolutely deplorable. So sunk in the middle of the bed. Both my husband and I had a difficult time sleeping. Replace your Mattress!

Partner

10/10

Exceptional

01 Mar 2026

Marilyn

Amazing!!

10/10

Exceptional

28 Feb 2026

Richard

great

10/10

Exceptional

28 Feb 2026

clinton

Me and my family stayed at this hotel for 1 month in Feb 2026 best vacation of our life's we are well traveled and the staff and the hotel were 10/10 great food great service awsome driver Henry made us feel safe and welcomed will be back next year

Family_with_children

10/10

Exceptional

28 Feb 2026

Marilyn

staff were excellent - went above and beyond to help

Partner

8/10

Excellent

28 Feb 2026

Ronald

They were full so they moved us to Holiday inn and suites for no extra charge.
I t was great

8/10

Excellent

28 Feb 2026

Robert

All was as expected for the price.

Family

10/10

Exceptional

27 Feb 2026

Bernie

The room was clean and the staff was GREAT!

Partner

10/10

Exceptional

27 Feb 2026

Glen

Staff and facilities were excellent during a difficult time in the city.

6/10

Pleasant

25 Feb 2026

Pedro

The waiters were very polite and friendly.
The rooms were also very clean.
I will not stay there again because after the first night I told the receptionist that the mattress’s were very uncomfortable. They sunken in the middle and our backs hurt. My husband had to sleep on the floor most of our stay (5 nights).

Friends_and_family Family

2/10

Poor

25 Feb 2026

Jitesh

Unable to come to hotel due to local troubles riots, advised hotel that can't arrive on day of checkin, hotel refused to give refund even though not my fault i couldn't arrive at in the town or hotel.

10/10

Exceptional

24 Feb 2026

Johnny

Great hotel, clean and great staff

4/10

Poor

23 Feb 2026

Delbert

Poor service no wifi charges more than should have been

Partner

8/10

Excellent

23 Feb 2026

Brenda

The breakfast was fantastic. Very good food and service. The staff at breakfast are phenomenal. The other staff at front desk and counter are ok. The hotel is nice. A bit out dated even after renos. The rooms are still out dated. All and all a good place to stay in Puerto Vallarta.

Family_with_children

10/10

Exceptional

21 Feb 2026

Carolyn

Clean room, great breakfast

Family_with_children

8/10

Excellent

20 Feb 2026

Mark

Convenient location, good breakfast, clean and serviceable rooms.

Business

10/10

Exceptional

19 Feb 2026

OMAR

Spotless room! Staff very helpful. Amenities were above and beyond.
Parking in an enclosed area.
Very safe.
Lot's of people feom all over the world.

Self

10/10

Exceptional

15 Feb 2026

Patricia

Friendly staff. Great breakfast and bonus shuttle ride to the airport.

Leisure Partner

2/10

Poor

15 Feb 2026

James

staff are t great, management is hard to get ahold of when trying to cancel booking.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Guadalupe

Room was very nice! Staff was helpful with what we needed. As well answering our questions and concerns too!

Leisure

8/10

Excellent

15 Feb 2026

Onesimo

Location is great. Clean rooms. Friendly staff

Business Self

4/10

Poor

14 Feb 2026

Jonette

We arrived at the hotel with my elderly mother who could barely walk and they said that they were overbooked and so they were sending us to another hotel down the street. We were never notified beforehand that we were gonna be going somewhere else. Otherwise we could’ve just gone straight there.They said it was an upgrade, but it wasn’t. It took over 30 minutes for them to get transportation for us to go to the next place after we’ve been traveling for over 15 hours and the breakfast wasn’t that great