Name: Hacienda Buenaventura Hotel and Mexican Charm
Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta, 48310, MX

6/10

Pleasant

29 Jul 2026

Tracy

I’d say that there really wasn’t much to this resort. This should be your last alternative if one is looking for all inclusive. The a/c in the room was a life saver. The bar and food were ok. Staff was attentive. There is a shuttle to their roped off beach area and they offered drinks there. But any one can make the walk since the shuttle isn’t always readily available. If you need groceries, Chedraui and OXO are around the corner. If you are fit, it’s a nice 3 mile walk to the Malecon!

10/10

Exceptional

22 Jul 2026

Elaine

Hacienda is a beautiful retreat .The food is very good , great selection. Service above and beyond .

6/10

Pleasant

19 Jul 2026

Carmen Leticia

The hotel food should served authentic Mexican food everyday, I only ate Saturday which they served Mexican food only one day.

Friends

10/10

Exceptional

16 Jul 2026

Sammy

Everything was perfect for a last minute trip. The staff was very welcoming from start to end. The drinks were amazing and so was the food

Partner

10/10

Exceptional

15 Jul 2026

Cristian

Loved it the people were very nice and very accommodating! Will definitely be going back

6/10

Pleasant

15 Jul 2026

Sarah

There were several issues with our room, the biggest was that our air conditioner was dripping on our (tile) floor the entire stay. We c

8/10

Excellent

13 Jul 2026

Teresa Jean

This hotel is definitly as advertised with authentic ambiance and mexican charm. It was exactly what I was looking for for a last minute, solo get away. The neaeby beach area was accessible and adequate. The all inclusive was nice. Breakfast and the Fiesta night buffet were excellent. Othee lunxh and dinnwe buffets wwre an odd combination of mostly mediocre Italian and Chinese. Personally I go to Mexico expecting to eat Mexican food! The pool closed a bit early. Also note: wifi is only on common areas- not rooms, but only the rooms have AC. Common areas do not and could really have used some more fans-especially the dining area!
The gardens and courtyard wwrw lovely and the iguanas fun!

Self

10/10

Exceptional

13 Jul 2026

Adalberto Magallanes

Great location to stay

10/10

Exceptional

12 Jul 2026

Inna

I liked everything, the hotel is small and clean. The only downside is there is no internet on the beach.

10/10

Exceptional

10 Jul 2026

Mrs

Wonderful resort for couples and families. Food was great and service was excellent. Rooms were clean, comfortable and updated. We would have liked the AC to go a tad colder but it was good as is. We would come back and recommend the resort to friends and family.

Family

10/10

Exceptional

06 Jul 2026

Jaime

It was a good place. I like slot.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Raul

I like that the property was close to everything. It was easy to take public transport to other parts of Puerto Vallarta. The food was great my kids totally enjoyed the buffet and the snack bar.

Family

10/10

Exceptional

04 Jul 2026

Luz

Clean room, Staff, Bar, Buffet, Food

Family

10/10

Exceptional

01 Jul 2026

Anita

I like my staing.. i like the hotel.

Friends_and_family Family

4/10

Poor

11 Jun 2026

pedro

A/C never work. Switched rooms twice, and still didnt work. Charge me 2000 pesos extras for child already on my booking.

Family_with_children

4/10

Poor

11 Jun 2026

Ignacio

It’s a family hotel

Self

8/10

Excellent

07 Jun 2026

Donald Bruce

Great place for a Mexican experience. Nothing fancy just old Mexican charm. Our first ever hotel zone stay. Much prefer the romantica zone!

Family

8/10

Excellent

31 May 2026

Sparkle

My family and I recently stayed at Hacienda Buenaventura Mexican Charm All-Inclusive Resort in Puerto Vallarta. Overall, we had a pleasant stay. The resort was clean, well maintained, and had a friendly atmosphere. The pool was one of the highlights and was a great place to relax during the day. They do offer free wi-fi that works well throughout the property.

The rooms were comfortable and worked well for a family vacation, although they were more practical than luxurious. The food was good, but the selection was somewhat limited compared to larger all-inclusive resorts. While there was not a huge variety, the meals we tried were flavorful and satisfying.

The staff was excellent throughout our stay. Everyone was attentive, helpful, and willing to assist whenever needed. Best feature.

The resort seemed to cater mostly to local Mexican guests, which gave it a more authentic feel. A couple of drawbacks were the lack of airport shuttle service and no dedicated beach area. Overall, it was a comfortable stay with great service and good value. Good for a family with kids or if you want a quiet place to relax but don't mind a basic feel.

Family_with_children

10/10

Exceptional

29 May 2026

Aranzazu

La arquitectura del hotel es muy bonita con un estilo muy mexicano. Todo el personal fue siempre muy amable.
La comida era variada y rica

Family_with_children

8/10

Excellent

23 May 2026

Cesar

Service was excellent, food was amazing. I loved the pool and the restaurants. Rooms were ok, our bathroom door knob did not work, this was reported to staff but couldn't get to fix the issue. A couple ofbed sheets were permanently stained they should have been discarded.

Family_with_children

10/10

Exceptional

17 May 2026

Victor

Great experince! Everyone was very helpfull and we had an amazing family vacation!

Family_with_children

8/10

Excellent

15 May 2026

Robert

The staff was excellent

Partner

6/10

Pleasant

13 May 2026

Marlene

Staff was very nice

8/10

Excellent

10 May 2026

Robert

The a/c worked excellent other than a very bad musty moldy odor,the meals and restaurant were excellent and the cleaning staff were very efficient.Also the massage in the spa was very good

Partner

6/10

Pleasant

09 May 2026

Luis F

Rooms were a bit on the warm side, ac was working just the hall ways stay hot so it does not let the rooms stay cooler, food in the restaurant was ok, just repetitive almost everyday. Over all it was ok. Located in area we like. And not to expensive

Friends

10/10

Exceptional

08 May 2026

John

Yes everything was Fantastic! The staff couldn't have been Nicer! The all inclusive drinks (top shelf) and Food couldn't have been better. The one thing I would like to tell the Hotel is that you should tell the people that there is a short step about about a foot underneath the cercomerene of the pool for people to sit on. Unfortunately I didn't know it.wae there. And there were no worning Singhs about it anywhere around the pool. .l serverley bruised my tailbone but I didn't Tell anyone,.but there are a ton of people that would have for a Huge $ MONEY GRAB!! So post some signs around the outside of the pool or the next person who this happens to may cost you a fortune in in league experiences?

8/10

Excellent

28 Apr 2026

Darwin

My husband stayed there as a solo traveler and was very pleased with the staff accommodating his concerns. He liked the pool area and the location. And said the food was decent. pretty sure he would stay there again.

Self

10/10

Exceptional

26 Apr 2026

Jean-Daniel

Staff was amazing foid and drinks and love the peaceful nights

Partner

10/10

Exceptional

25 Apr 2026

Michelle

What a hidden gem! We loved everything about this hotel! The rooms, the food, the staff all excellent in a very relaxed atmosphere. We will be back!

Friends

10/10

Exceptional

23 Apr 2026

Deborah

We just spend 11 relaxing days and wish we could have stayed longer, the gardens are beautiful, well maintained, bird fling by and chirping - a beautiful Oasis in Mexico!
The staff was excellent, Yes it is a bit rustic , the hotel was built in the 1950’s that gives it the charm.
Very friendly helpful staff, we found that they are always smiling , OLA, they were happy to help you.
And the buffet food was good fresh fruit and vegetables and a variety of many other dishes and the deserts - cakes and cookies 😋
OMG the Breakfast French toast was exceptional plus the omelette grill !

Saturday night Mexican Festa dinner was excellent plus that night singer , she was very enjoyable to listen too.

The restaurant offers an excellent 3 course menu to choice from ( this is included with your room but there is limited # of seating, you have to make reservations first thing in the morning for that evening ) you could also purchase other meals there .

It is not your high end party resort with loud music , activities and attraction's to keep you busy .

It was perfect for us to relax , swim in the pool and enjoy the sunshine 😎lol plus the bar and snack bar
Also, we made new friends , we met a lot from Calgary Albert area and Vancouver BC Metro area , we plan to meet next year when we go back
Nice enjoyable music played all day.
Also your TV had a few English TV stations -we don’t miss a hockey playoff game .
Yes we would recommend this to anyone who wants to relax

Partner

6/10

Pleasant

20 Apr 2026

Jessica

I’m giving the hotel a rating of stars because I do believe that’s an appropriate rating for this place.
We only ate at the buffet and the bar snacks and found the food underwhelming. It was edible but we mostly ate off the resort as we wanted authentic Mexican food. Drinks were very strong; be careful lol. 95% of the staff were great but comparing to other resorts, a lot of the staff we walked past looked unhappy. Shout out to Danell and Carlos at the pool! These guys made all the difference for me. Carlos works his bum off and Danell just made me feel welcome and valued. The rooms were the biggest problem for me, no fan in the bathroom makes the room smell mildew. The tile floors look dingy and my shower head was garbage. The fridge is not stocked with drinks or water. Beach bar was awesome, I loved it there but you need to know beach peddlers will be on you all the time. Lastly the location was lacking. We often had to cab or uber to get to places like the marina or romantic zone. Safety was never a concern.

Partner

10/10

Exceptional

18 Apr 2026

john

The staff were great and the whole place had a nice charm about it. The buffet was nice and the service was excellent .

Self

6/10

Pleasant

16 Apr 2026

Susan

I brought my family of 5 and met with 2 other families for Spring Break week.

4/10

Poor

16 Apr 2026

Cari

Do not stay here. There were hairballs, dirt, and mush in our bathtub the entire week stay. We would watch the tub fill up with back flow from who knows where and then drain leaving us with an absolutely disgusting mess. We asked it to be fixed… Supposedly someone came to fix it… It DID NOT get fixed. We couldn’t use our shower one time. Disgusting. I asked for a discount upon checking out and was told, “No, it’s too late.”

The food was the exact same every single day… For breakfast, lunch, and dinner. Not to mention it was terrible to eat, as well.

The resort pool bar often smelled of puke or backed up sewage.

Talked to many families and couples staying there and they were extremely unhappy as well dealing with the same issues.

Highly recommended spending your money elsewhere.

Family_with_children

10/10

Exceptional

14 Apr 2026

Abril

Disfrutamos mucho el fin de semana, el personal es amable y atento.

Partner

10/10

Exceptional

12 Apr 2026

Jorge Alexander

Amazing staff. Great service. Would stay here again

Family_with_children

6/10

Pleasant

12 Apr 2026

Carlos

This property satisfies the minimum standards. If you wish to relax by staying all day long at the hotel, and enjoying the all-inclusive amenities, this place is for you. On the other hand, the location of the property could be a hassle if you want to go shopping at the city downtown or 'Malecon'. Also, the beach is kinda far from the property; forget about see view rooms... You gotta take into consideration that this hotel has no elevators, just stairs instead. WiFi quality is poor. Nevertheless, the staff service quality is excellent! Five star service.

Family

8/10

Excellent

12 Apr 2026

Tamela Mae

Very traditional. A great change from the typical all inclusive

Friends

6/10

Pleasant

08 Apr 2026

Delio

The staff needs to improve the way they treat the customers, suggestions for the hotel please add signs with the time that snack bar, pool, the bar for the alcohol drinks is open-closed, and remember that customers go to the hotel to have a great time since that they are spending they money.

Family_with_children

8/10

Excellent

08 Apr 2026

Sankar

Clean room and well maintained. Staff takes care of property well.
Swimming pool is well maintained. Food is good, however lacks variety for vegetarians/ vegans.
Not a right place to stay if you have kids as dinner reservations with kids are not allowed

Family_with_children

10/10

Exceptional

04 Apr 2026

Tynan

Great bar, nice pool

Self

6/10

Pleasant

04 Apr 2026

Laurie

The rooms were nice , the air conditioner worked great , the bar tenders were awesome good service expecially Eric and Arnold ! The beach was nice the shuttle picks you up and drops you off , the pool was nice but very busy , lots of locals . Breakfast was great ! There were no activities during the day and not much in the evening , close to shopping and bars !

Family

8/10

Excellent

03 Apr 2026

Colleen

This is a small quaint hotel with excellent staff and adequate amenities. It definitely has Mexican charm.
The double bed room was large enough and kept clean.
The air conditioning worked so well I had to ask for a blanket...no complaints.
The pool was clean.
The drinks were good.
Enough loungers.
Breakfast buffet was good.
Dinner buffet was just okay.
The Mexican Fiesta was great but very busy.
Generally the other guests were very friendly and made some new friends.
The location was great! Walking distance to the Marina and lots of great restaurants within a short Uber ride.
If you are looking for a big flashy resort, the Hacienda is not for you.
BUT if you are looking for a little tucked away retreat, this is definitely the place!!

Would definitely stay here again.

Self

2/10

Poor

03 Apr 2026

Gilbert

The room didn’t have WiFi; our AC didn’t work and someone came to fix but it didn’t work. They offered a new room but since we were a family of 5 and we had to be close to the other room where the kids stayed we didn’t move. The FOOD was horrible: honestly I never give bad comments anywhere unless it is REALLY BAD. The coke was mixed with water; the pinacolada or other drinks didn’t taste good at all. The pool was very warm but got really dirty by afternoon. I will NEVER come back here. WASTE OF MONEY. The car parking was outside in the busy street; the bathrooms didn’t have fan; the bathroom sink faucet was loose and the water would not be opened until you turned it two full circles. My wife and I tried to be positive but it just bothered us so much that we spent $6,000 for a week long stay but the last couple of days we went outside to eat. Maybe the food was ok for the 90% of the guests who looked Mexican to me, but for us coming from America it was terrible. I wish I could recommend the place as some of the staff were very nice but I we didn’t come for a good staff but a good resort.

Family_with_children

6/10

Pleasant

03 Apr 2026

Betty Anne

Very dated - no elevators, air conditioning didn’t work very well.

Food was good, grounds were very nice and it was located in a great location

8/10

Excellent

31 Mar 2026

andrea

This was a clean hotel and staff was excellent. Rooms were on the older side and in need of a renovation. The food was excellent mostly Mexican with a few Canadian dishes and drinks yummy.

Beach is a short walk and though we were asked several times an hour to purchase items. Usually a simple no gracias works.

Never had an issue getting beach chairs or pool chairs. Beach bar tenders were excellent.

We liked this hotel for the price and what we received. It was a lower cost all inclusive that had only one a la cart. However it gave us the opportunity to experience wonderful restaurants in the area.

Partner

4/10

Poor

31 Mar 2026

Alicia

It was very hot, and food wasn’t that good. Waiters didn’t attend u well if u didn’t tip good. The mariachi night was the best out of everything I would recommend to go out and just come to sleep there or else find a better place.

Family

10/10

Exceptional

29 Mar 2026

John

Great breakfasts, nice soups and salads at lunch. Great value for the price. Staff from the bar to the front desk was great. Alfredo at the al a carte restaurant gave excellent service. Highly recommend booking there . It's a bit misleading but most dishes on the menu are not an upcharge and it's so much more relaxing than the buffet. Lack of a bathroom at the beach was a bit inconvenient but we knew that when we signed up. Super easy to catch bus to Downtown and Marina .

Friends

8/10

Excellent

25 Mar 2026

Melissa

Mainly stayed in the resort and did the Boat tour and the Port was very close so made it very convenient!
Recommend going to Los Arcos and Colomitos beach - but snorkeling in March was not great!
Air conditioning was good and the all inclusive Bar options were great! The pool was water was lukewarm to warm so was a different experience and definitely bring a tumbler with you as the drinks stay cooler or the plastic cups were filmsy and ice melted fast!
The food was fresh and local which made it an experience - just don't compare it to the more elite resorts! We had some great tacos during the Fiesta but they only had 2 main restaurants and 1 bar snack.
The smaller more private area with only 3 reservation slots for 3-4 time increments was okay - we got it each day we wanted to!
The main thing is there is no elevator which was a little hard at times, and there was no coffee maker or even just water heater in the room if you wanted to have a morning drink if you woke up early or needed to leave for the airport.
Also either do everything through Expedia or through the hotel website - we paid way extra keeping some expenses at the hotel directly!
Overall was an okay experience and staff was very very friendly! Can't wait to try out their sister property and still visit again - just learned a lot after my first stay!

Friends

10/10

Exceptional

21 Mar 2026

Jeremy

A small resort that was everything our family needed. Despite being located right off the main road, the property is a beautiful oasis. All 4 of us, including two boys (12 & 15), loved the buffet and pool. A special shout-out to David and Angel for keeping us full of yummy, frozen drinks. The beach is quick and easy to get to, and fantastic for those who love beach walking, swimming, or just sitting and people-watching. Our room was on an upper level, with a high ceiling. It took us a night to get used to the sound of the AC, but appeciated the comfort it provided. We loved the balcony, even though it's only (just) big enough for two, as the flowers and mature trees are really lovely. There are restaurants and stores (including Walmart) within walking distance. The marina, as well, is close. We only ventured downtown twice and it was very easy to catch an Uber from the front entrance of the hotel and took 10-15 minutes. I would highly recommend this resort to anyone, with or without kids, who wants a truly laid-back experience.

Family_with_children

10/10

Exceptional

21 Mar 2026

Francis

Shops and boat docks very close. Pool restaurant and bar were excellent! Friendly staff & good food.

Partner

6/10

Pleasant

20 Mar 2026

Soomin

Not too bad, not too good

6/10

Pleasant

14 Mar 2026

curt

The pool and surrounding area were clean

10/10

Exceptional

14 Mar 2026

Maria Michniak ,Stanislawa

Ok

Friends

6/10

Pleasant

09 Mar 2026

Joel J

Clean room but was very hot ac had hard time keeping up. Staff was excellent from front desk all the way to food. It wasn’t a beach view that was the only bad thing, but did provide transportation to the beach

Friends

10/10

Exceptional

09 Mar 2026

Amara

Excellent service.

4/10

Poor

08 Mar 2026

Lourdes

Was ok, pool needs more deep cleaning, edges were mold, green

Family

6/10

Pleasant

08 Mar 2026

James

Older traditional style hotel with Mexican charm.
Not deluxe but very comfortable.
Clearly a hotel with a lot of return customers.

8/10

Excellent

07 Mar 2026

Judy L

Was disappointed that my hair brush went missing. I understand that we and the staff were on lock down due to the car fires cartel business. I think the hotel should have stepped up and provided those products.
The most disheartening was we were charged 100 dollars us to stay another hour after check out, with our flight being postponed.
It was a good location.
Eric and Darnell were fantastic by the pool.

6/10

Pleasant

07 Mar 2026

Carlos

Room was clean, staff nice .. breakfast good
Pool nice and clean

6/10

Pleasant

05 Mar 2026

Carl

Great pool , beach is a small walk away

10/10

Exceptional

04 Mar 2026

Cristina

The pool wasnice

8/10

Excellent

03 Mar 2026

Denyse

Enjoyable but didn't overlook pool.

Friends

10/10

Exceptional

27 Feb 2026

Amanda Jane

We really enjoyed our stay, and the price was just right.

Family

4/10

Poor

27 Feb 2026

Jonathan

Old property. Staring old white folks. Tired food. Hit or miss staff. Too hard to get basic stuff. The pool area made me want to flip out! There were more people saving chairs than in them. I'm just trying to tan!! Will never again. Makes me hesitant of other all inclusive. The energy in the room sucked. Oh yeah, and breakfast was terrible and possibly one of the worst burgers I've ever had. All of this was ONE night. I immediately fled back to zona romantica.

Self

10/10

Exceptional

26 Feb 2026

Paul Douglas

The staff worked very hard to keep us all comfortable during this crazy week.

Friends

10/10

Exceptional

26 Feb 2026

David

Yes

10/10

Exceptional

22 Feb 2026

Barbara

Staff excellent. Super clean. Food excellent

Self

4/10

Poor

21 Feb 2026

Bianka

The rooms were very old and neglectedThe rooms were very old and neglected. It really is an old hotel and very small for all the rooms they have. The pool does not give you enough for everyone.

Family

6/10

Pleasant

21 Feb 2026

Colin

Good, food was Goo

4/10

Poor

20 Feb 2026

Abbie

The spa double booked us in with another couple at the same time and we didn't get our appointment, when we asked to reschedule - they said no... no space. Then - the workers

10/10

Exceptional

20 Feb 2026

Larry

Clean and good value. Staff is awesome!

Partner

2/10

Poor

20 Feb 2026

Debra

There was a couple in a room btw my girlfriends and mine with one other room which had 2 ladies in our hallway section. 4 of the 10 nights were very disruptive . First time loud talking and loud shoving of furniture with bangs against the wall. 2nd time woman was screaming loudly and man hollering I called the front desk and they sent security who talked to the couple . We felt frightened including the two ladies . The third and fourth times included loud shoving of furniture . The 4 th time I was awakened at 11 pm I phoned the front desk and she said she would talk with them. Than at 3 am again I was awakened and she said she would talk to them. Nothing was done to this abusive man and battered woman. Talking did not change the behavior . If this man was abusive to their staff would it have been tolerated? It appears that nothing is done to an abuse and disruptive person at this resort . We will not be back.

Friends

4/10

Poor

20 Feb 2026

Anh

Good location. Lots of disturbance from people staying in the room next to us. Internet kept disconnecting ( internet in some sections of the hotel worked better than the other). No elevator. Staffs were friendly. Housekeeping did a great job. Food was adequate.

2/10

Poor

18 Feb 2026

Tina

The hotel website states the rooms have coffee makers. Ours did not and when I asked they told me only superior rooms have coffee makers.
The food at the buffet was mediocre to bad. You were made to wait in line for longer than necessary to be seated. Two of the times we were seated at a table near where the line forms. Our table butted up against a half wall and people sat on the wall while waiting for a table. Our table was only a few inches lower than the wall so you can only imagine what our view was.
We did not make reservations in time to eat at the non-buffet restaurant because reservations are made the day you want to dine. Bookings start at 7 am and by 9 am they were full.
I ate once at the snackbar. The burgers and hot dogs are precooked, sitting out. When you order they reheat them on the griddle. After being served I tasted some fries and they were cold. I noticed he had just dumped a hot batch of fries in the pan so I told him my fries were cold. He took my plate, dumped my cold fries into the pan of hot and cold fries and then put hot fries on my plate. Did I say that I had eaten some of the fries? How disgusting.

10/10

Exceptional

18 Feb 2026

Brendan

The clean room, great staff, good food and drinks

Partner

8/10

Excellent

17 Feb 2026

Lauren

Selected this for a one night stay before we had another reservation in Punta de Mita. It was exactly what we had hoped for: good pool, friendly staff, easy to get to from the airport. It was right on the main road, short walk to the beach, but felt secluded and quiet. The beach was a 5 min walk or they have a shuttle that runs every 15 mins. Was not overcrowded. Mostly an older crowd so our kids 6 and 8 had stood out a bit, but loved the staff and pool and buffet. Room was small and dated, but for one night was totally adequate. Might have felt small if we had stayed 3+ days. Food was a good selection, curious to see how much the buffet would have varied for a longer stay. Checkout late/after 12 is $$$ to stick around the pool so we left on time (not ideal if you have a later flight). Loved how the hotel felt Mexican, and not generic \"could be anywhere\" hotel.

Family_with_children

2/10

Poor

16 Feb 2026

Gregory

The property was run down and old. The buffet food was elderly nursing home quality. Just a bunch of old people jocking for space around a crowded pool loading up plates of substandard cuisine.

Leisure Partner

10/10

Exceptional

14 Feb 2026

James Edward

The hotel is definitely Mexican Charm. Our room was clean, plenty of hot water for showering, daily maid service and comfortable bed. The only down side in the room we had was you could hear some road noise now and again and the fan for the ac unit was a bit loud. The staff is absolutely wonderful and service was excellent. The food was not 5 Star, but you could find something at each meal to eat. We were able to find chairs by the pool each day and if you were having trouble finding one a staff member would help find one for you. We would definitely stay at this resort again.

Leisure Partner

8/10

Excellent

13 Feb 2026

Felix

Clean room, overall staff was good, enjoyed the heated pool. Food was basic.

Leisure Partner

10/10

Exceptional

12 Feb 2026

KAREN ANN

The room was very clean. The staff is fantastic friendly tries to remember your name and gets to know you. We had a wonderful week stay

Leisure Partner

8/10

Excellent

12 Feb 2026

Marie Lynn Silva

Staff is spectacular… would be nice to have some things to… water exercise…

8/10

Excellent

12 Feb 2026

Thoai

Yes.

Leisure Self

10/10

Exceptional

12 Feb 2026

Monique

Spotless and staff were great

6/10

Pleasant

12 Feb 2026

Juan

This is a two star hotel, no front bench, no elevators, no entertainment at all, staff friendly, food and drinks average but

6/10

Pleasant

12 Feb 2026

Darrell

No ac poor tv poor food choices

8/10

Excellent

11 Feb 2026

cesia

Friendly staff

Leisure Partner

8/10

Excellent

10 Feb 2026

Sheena

Staff always friendly and helpful. Always enjoy our time spent at this resort.

Leisure Partner

8/10

Excellent

09 Feb 2026

Betty

We like

8/10

Excellent

07 Feb 2026

Britney

We enjoyed ourselves here. Staff were nice & accommodating. Nice variety for the dinner buffet options which were different each night, and I especially loved their chilaquiles bar for breakfast! Older property but well maintained. I feel like we got what we paid for. I plan to go back again.

Leisure Friends

8/10

Excellent

06 Feb 2026

darryl

The staff are wonderful

10/10

Exceptional

05 Feb 2026

Norma

The only bad thing is that the AC was not working properly.

Leisure Family

10/10

Exceptional

05 Feb 2026

Darlene

Room was clean and the staff are great! Always ready to help you and the waiters around the pool made sure we were taken care of.

The only change I would like to see happen is another set of stairs put in at the other end of the pool. The majority of guests are a little older or actually seniors and having to walk all round the wet decking to get to the stairs is not safe.

Leisure Family

8/10

Excellent

04 Feb 2026

Edgar Delgado

Amazing

Leisure Partner

6/10

Pleasant

03 Feb 2026

Maria

Rooms need upgrades. Furniture old and overly used. Coffeemaker in room would be appreciated. Bedding needs to be upgraded. WiFi does not work in rooms.

Leisure Friends

8/10

Excellent

02 Feb 2026

Jaime G

Staff was great, food excellent, clean rooms but some items require update.

8/10

Excellent

02 Feb 2026

Shelley

Very charming hotel very clean and friendly staff

Leisure Partner

8/10

Excellent

31 Jan 2026

Dawn-Marie

The room was clean (could be updated). For the price good value. Staff excellent.
Close to buses to visit Malacon etc. Pool and grounds well maintained. Food is good, but lots of restaurants close by as well.

4/10

Poor

31 Jan 2026

Russel Hugh

First off the food was horrible, we actually stayed there 7 years ago the food ws good then but they have made cut backs and its a disaster. They made us pay 600 pesos becuae we lost our room key on the beach, and at 11:30 at night made us move to another room, and it was quite far away, and no staff even helped us. Last time we were there, thay had great entertainment at night in the form of some great musicians, this time the music was so bad we actuuly left the premises. Once again, another cut back. Ryding their coat tails. Obviously, we would NEVER go back there, the place is sickening, my job now is to get the word out there as best I can, to safe people for not getting ripped ogg completey as we were!

Leisure Partner

8/10

Excellent

29 Jan 2026

Cynthia

Staff excellent., no coffee maker or fridge in our room, that was a tough as we are big coffee people

Leisure Partner