Name: Hotel Suites Mar Elena
Address: Jose Clemente Orozco 503, Puerto Vallarta, 48310, MX

8/10

Excellent

30 Jun 2026

Daren

Basic accommodations, good for one night when catching a flight or when arriving late. Breakfast was basic (toast, fruit, coffee, juice, granola) but sufficient. Pool area is comfortable and hotel located not too far from the beach. Staff are friendly and bed comfortable. Some traffic noise; ear plugs were useful for me. Decent shopping venues in the area.

Self

10/10

Exceptional

29 Jun 2026

Anai

They are very sweet and worth for the price I paid and the days I stayed.

Friends

8/10

Excellent

05 May 2026

gary

The place had some issues. Definitely needs updating. A little run down. The staff were excellent and so accommodating. They made our stay stress free.

Partner

6/10

Pleasant

18 Apr 2026

Daniel

Pool needed lots of maintenance, disappointed that we didn’t have a balcony, says we were getting city view. Had 3 by 3 window

Partner

10/10

Exceptional

25 Feb 2026

Hannah

Everyone was so welcoming. It was a great experience

Friends

10/10

Exceptional

15 Feb 2026

Carl

Everything was just good !

Self

8/10

Excellent

15 Feb 2026

Glen

Room was clean, staff efficient and friendly. Good coffee shop next door. Good restaurant seafood near by.
Bar across the street.

8/10

Excellent

08 Feb 2026

Denise

It.was okay, basically i need the hotel just for sleep and take a shower, the pool was okay I did not used.

6/10

Pleasant

10 Jan 2026

Andreas

The breakfast was the same for many days. Salty beans white bread and buns with a bit of cheese. Could be improved.

Leisure Partner

10/10

Exceptional

04 Jan 2026

trudi

The room was clean , the air conditioning was great, the continental breakfast was adequate as was the roof top pool and lounge area . The staff were great especially the evening shift at the front desk , she was very friendly and helped us more than once always with a big smile .

Leisure Partner

8/10

Excellent

29 Dec 2025

Devin Robert

Room was okay...no fridge but it was clean. Pool lovely.
Staff nice.

Leisure Family

8/10

Excellent

19 Dec 2025

Erica

Staff was very friendly, room was spacious and much more than we expected, great location close to restaurants and shops. Awesome small hotel

Partner

6/10

Pleasant

25 Nov 2025

Ashley

Very limited breakfast options. Rooftop pool was convenient. Staff were super kind and helpful

Leisure Partner

10/10

Exceptional

24 Nov 2025

Doree

Very clean and spacious. Bedroom was great and bed was comfortable. Living room was spacious and tv worked well. Had a big dining table. Fridge was in excellent condition and full size.

Kitchen was good but the equipment was incomplete or some items were so old it was difficult to read how to work them. If you don't plan to cook it is absolutely a great place. Service from staff was very good.

Leisure Self

10/10

Exceptional

12 May 2025

michael

Great lounge downstairs. Very nice staff

Leisure Self

10/10

Exceptional

24 Apr 2025

Karim

Nice hotel. Everyone is very kind and customer oriented.
I truly recommend it

Leisure Friends

8/10

Excellent

24 Apr 2025

Andrea

There were many options for authentic Mexican dining within a short walking distance. The taxis were reasonable and could get you to downtown easily. The hotel was cute, breakfast was average.

Leisure Family

8/10

Excellent

16 Apr 2025

Devin

Staff were great! Pool and property was clean. AC didnt work too great but fan did. Conveniently located

Leisure Partner

10/10

Exceptional

15 Apr 2025

Jose

My family loved the place. It’s very cozy and picturesque. The beautiful orchids decorating the common areas bring a sense of tranquility and freshness. The pool area has plenty of seating for conversation or reading. The breakfast is excellent, with a different menu offered every day. The hotel is within walking distance of the beach, restaurants, and shopping stores. I highly recommend it.

Leisure Family

8/10

Excellent

01 Apr 2025

Jodie Marie

Suite was great, pool was small but serene. Location was nice. I would critique their breakfast. The food was inedible (think crusty refried beans, hot dogs for breakfast). They ran out of coffee two mornings and bread another morning. I would not pay for the breakfast again.

Leisure Family

8/10

Excellent

24 Mar 2025

Glenn

Convenience, comfort, and affordable price

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Aimee

Hotel suites Mar Elena was clean, well kept, and the service was excellent. They are still working on their breakfast options so the only thing I would say is that don’t expect too much for breakfast. It is very simple. This does reflect on the cost and if a reasonably priced hotel is what you need this is a great place to stay. It is very central. The grocery store is very close and the bus stop to get pretty much anywhere in PV. Very nice hotel.

Leisure Family

8/10

Excellent

13 Mar 2025

Douglas James

no clean water available .
no water bottles given , no water jugs or dispensers , limit ice .

Leisure Partner

10/10

Exceptional

05 Mar 2025

Chantel

The hotel was clean, staff was very helpful and friendly, the breakfast was always really good, location was close to everything we needed. We will be returning next year!

Leisure Partner

8/10

Excellent

05 Mar 2025

Norman

Friendly staff, building is older but functional and clean. Very convenient location for first time visitors.

10/10

Exceptional

02 Mar 2025

Jason

Greatn location rooms can be noisy

8/10

Excellent

26 Feb 2025

Hugo

No hotel restaurant ,swimming pool too small

Leisure Family

6/10

Pleasant

16 Feb 2025

Derrick

Cleanliness is good and nice staff. The hotel is right next to a busy road and traffic easily is heard in some rooms and can last late into the evening, and might affect air quality.

Leisure Self

8/10

Excellent

09 Feb 2025

Desdemona

The room was nice, staff were very friendly. We loved the location of this hotel. It was walkable to many places. The rooftop was nice and relaxing with great views. I would stay here again.

Leisure Partner

10/10

Exceptional

04 Feb 2025

April Dawn

This hotel is older but very well maintained. The staff are friendly and the rooms are very clean and comfortable. The roof top pool provides enough sun and shade. We would stay here again.

Leisure Family

10/10

Exceptional

30 Jan 2025

Leonard

Allot of dining options within 500 m. 3 minutes to the beach. Excellent message’s on the beach. Pool area on the roof quiet and relaxing. Staff friendly and accommodating. Breakfast included, very nice.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Verified traveler

Service was great, room was clean. Lots of traffic noise from major thoroughfare nearby.

Self

2/10

Poor

24 Jan 2025

Joseph

We had a room on the bottom floor. There were two dead roaches in the room when we got there. We found a live roach under the bed. The hot water in the bathroom did not turn on at all. The TV had a double visioned screen. There were no towels at all in the room so I had to go to the front desk to get them. The room was so musty smelling that we had to go to the store and buy air freshener just to make it through the night. We asked for a room transfer but were told there were none. We slept with the light on all night to keep an eye out/to discourage roaches coming out. They do offer a continental breakfast but to get that you have to wear a blue wristband that says \"Breakfast\" all day/night to get the breakfast the next morning. Seems unnecessary. Perhaps the other rooms are better but steer clear of floor level rooms!

Leisure Family

10/10

Exceptional

22 Jan 2025

Ana

I arrived and my room wasn’t available so I stayed at smaller room with two single beds and the next day I was moved to the best king size bed with balcony. José ( manager) is a very nice guy always vey helpful. Thank you.
This hotel is for someone who wants to stay in PV and enjoy the culture.. not a fancy place that’s makes your experience even more enjoyable.

Leisure Self

2/10

Poor

06 Jan 2025

Alex

Not recommended

The property looked cute at first, nice courtyard, decorations, white and blue colour scheme. However, we did not enjoy our stay there. The bathroom didn't have any shampoo, shower gel, towels or hairdryer, and the tap was leaking and making noise 24/7. There was no blanket on the bed either (even though it's winter time and the nights get a bit chilly), the pillows were extremely uncomfortable and gave me a neck pain. The single pane window let all the noise from the street in, so this, coupled with really bad pillows and no blanket, ensured that a restful sleep was out of question. The wifi was really patchy, coming on and off all the time, which was really annoying. They also wanted to take a security deposit in cash, which is a practice I haven't seen in years, if not a decade, and we do travel a lot. So, overall, we do not recommend this hotel.

Partner

6/10

Pleasant

31 Dec 2024

Rigoberto

It is a close walk to the beach. It isnt that far to go to the shopping and watch fireworks . Uber was amazing. The room cleaning people where rude. Expect a wow factor.

Leisure Family

4/10

Poor

31 Dec 2024

Brajesh

They didn’t have blankets for the room. Breakfast was very limited. Coffee was terrible. The bathroom didn’t have an exhaust at all. The staff made me run to the room to bring back remotes on check out and didn’t even know my keys won’t work. It was not worth the money I spent.

Leisure Family

8/10

Excellent

30 Dec 2024

Yenny

Very friendly staffs, property very clean amenities, tv very confused to turn on, maintenance came to the room to show us how to used the remote control.
there is no place to hang clothes in the room.breakfast great, fresh fruits, bread, coffee orange juice.

Leisure

6/10

Pleasant

27 Nov 2024

Jeffrey

Very Hard mattress! It was uncomfortable. The surrounding area is loud and mostly massage shops. It does feel safe and the hotel is nice for the price

Business_and_leisure Self

8/10

Excellent

25 Nov 2024

Patricia

It was a quiet place close to the beach

Family

8/10

Excellent

21 Nov 2024

Rudolf

Would come back to this place

Friends_and_family Friends

10/10

Exceptional

14 Nov 2024

Pauline Happiness

Great staff they work around the clock and very polite. Close to the beach, just a short 3 minutes walk to the beach, cab 🚕 in front of the hotel. Nice and clean.

Leisure Family

10/10

Exceptional

31 Oct 2024

Gabriela

Very nice place, nice service
The breakfast is like, they should have a real buffet 😎

Leisure Partner

8/10

Excellent

20 Oct 2024

Juan

The staff is very courteous, friendly helpful and professional, besides that the hotel’s location is very convenient because there is almost everything you need nearby in a walkable distance, I would definitely stay there again

Business_and_leisure Family

2/10

Poor

08 Sep 2024

Jonathan

If your thinking about coming here because it’s a good deal.. Don’t. Pay a little more for somewhere else. Unless you want to ask for towels everyday because they take them and don’t replenish unless you ask. Also elevators were broken. Street noise was wild. If you like sleep don’t come here. No hairdryers available either. If you get the suite with the kitchen, they wont supply sponges or soap. You probably have to ask for that too.

Leisure Partner

8/10

Excellent

05 Aug 2024

Andrew

Very nice stay and great staff

Leisure Self

10/10

Exceptional

14 Jul 2024

Grace

This was a perfect place for a gateway. You can cross the main street for restaurants or the best food place in front of the hotel. Pool was nice and hotel was clean. They only serve continental breakfast

Leisure

10/10

Exceptional

31 May 2024

THUCDOAN

The AC leaked on us all night. Could not sleep. Everything was falling apart from the ice bucket to the hanging soap dish. Extra cost for swimming towels, everything. Good for the price and location. Great place if you want to stay near locals and the swimming pool is awesome.

Leisure Family

10/10

Exceptional

21 Apr 2024

Joseph

Very nice staff

Business_and_leisure Self

6/10

Pleasant

30 Mar 2024

Arnold

The hotel does not provide any parking. They do don't have a parking lot for the hotel. You need to find parking on the street, if it's late you might not find parking. Inside my room there was a bad smell coming from the drains.

Business_and_leisure Self

10/10

Exceptional

25 Mar 2024

Ann

For one night, it was quiet, and the pool was refreshing

8/10

Excellent

13 Mar 2024

Hugo

Stay was good overall. Located just a few blocks away from beach and restaurants. I didn't like that the room didn't offer a refrigerator so you can't store leftover food. Rooftop is very nice 👍

Partner

6/10

Pleasant

29 Feb 2024

Frances

Clean rooms but little ambiance.

10/10

Exceptional

27 Feb 2024

Peter

The folks who run Hotel Mar Elena are wonderful and create a wonderful experience! It is a short walk from the beach and while it doesn’t have a beach view, it has a lovely rooftop pool.

Rooms at the east end of the hotel are a bit noisier as they are close to a busy street and a Karaoke Bar that loves to crank the volume, but still quite pleasant. Just with the nature of the set-up, if you have noisy neighbours, you will hear them, but this place seems to have a lot of regulars who know each other and are quite friendly.

A safe neighborhood in the hotel zone and a lovely spot for a simple getaway.

Leisure Self

10/10

Exceptional

24 Feb 2024

Fahimuddin

Very basic room. No closet or hanger for cloths.

Leisure Self

10/10

Exceptional

21 Feb 2024

Judith

This was a hotel/suites combo so a number of guests were there for months. It meant there were great common areas and a wonderful rooftop pool and gathering space. The rooms were basic but large, great redone tile bathrooms and the best and helpful staff.

Leisure Partner

2/10

Poor

09 Feb 2024

Kathy

Not worth the money

This property looks cute on the outside and we only needed it for a night BUT overpriced WAY below expectations. The couches in the lobby area were filthy as was the floor. Check in was good and the lady was pleasant. Once in the room, the lack of upkeep became apparent. The tile floors were filthy, the light in the bathroom did not work, no towels, half a roll of toilet paper, one tiny bottle of hand soap (trial size) for 3 people. No shampoo or conditioner. The one knob in the shower was completely broken off. The water pressure in the shower was pathetic. Rainshower shower head that clearly needed some CLR to clear out calcium and or debris. The bathroom sink was slow to drain, filling with water quickly while we washedThe bathroom door was damaged and in poor condition. It looked very shabby.It spoke to the poor maintenance this hotel receives. The TV had the cable box dangling from it. We asked the staff to deal with the bathroom light twice. On the second go round a young man came in and played with the switch by turning it on and off quickly. We laughed as we knew it clearly had a short and you had to toy with it to turn on... a little scary for sure. We had to go fetch our own towels and luckily we had our own toiletries. The hotel is cute, great location but is in major need of TLC and a good cleaning. Overpriced. I give it a 5 out of 10 for its proximity to buses, beach and restaurants. I would not stay there again for the price paid

Friends_and_family Family

4/10

Poor

04 Jan 2024

SANDRA

The property is cute, but management is bad. When you rent an apartment you expect to have enough silverware, pots and pans, good fridge, a cleaned place. That was not the case. If you decide to stay here, you will have some kind of issue for sure. Dirty pool, bug bites, dirty place, not enough silverware, pots, pans, non working remote controls, bad smell, no hot water or no water, old bread, fridge will freeze your food, dirty utensils. I will not be staying here again.

Leisure Partner

8/10

Excellent

02 Jan 2024

Natasha Skye

Front desk staff was very friendly and accommodating.

Leisure Partner

8/10

Excellent

18 Dec 2023

Varvara

Everything was very good: stylish property. clean, safe, very close to the beach, friendly staff.
Only disappointed with water interruption and noise of water tracks.

Leisure Family

10/10

Exceptional

08 Dec 2023

Damaris

This hotel was perfect for a short stay, walkable to the bus stop or there is taxi stand right outside. It has small, cute pool. The reception staff was very friendly. We enjoyed our stay.

Leisure Family_with_children

4/10

Poor

28 Nov 2023

gustavo

I lost some belonings there, the safety box never worked, etc etc

Leisure Family

10/10

Exceptional

23 Nov 2023

Kasem

Nice staff, decent breakfast, easy bus access to Centro, and clean, AC-equipped room made my five-night stay comfortable and enjoyable.

Leisure Self

8/10

Excellent

31 Oct 2023

DeLynn

This property is a great deal for the price. While the wifi nor tv was working and breakfast is hit or miss as far as availability. It has a great rooftop pool and lounge area, staff is very helpful, housekeeping is wonderful. I could tell this hotel is constantly being upgraded. I would stay again.

Leisure Partner

10/10

Exceptional

08 Oct 2023

Aracely

It has been recently renovated. Very clean and welcoming look. Pool area on top of building very clean and relaxing 😎 Complimentary Breakfast at the pool side enjoyable.

Leisure Family_with_children

8/10

Excellent

14 Sep 2023

Jean

This is a nice, very clean hotel. The staff are very friendly and helpful. The pool was really nice as well. I would have liked to have a little fridge and coffee maker in the room but other than that I really enjoyed my stay at this hotel. It is in a nice safe area of Puerto Vallarta and close to local transportation. Good coffee shop next door and some really good local restaurants are nearby. Walk along Francia street for a few blocks and you will find a Crepe restaurant, a couple of Greek restaurants as well as a fantastic barbeque restaurant 'Zeniza's ' which I highly recommend.

Leisure Family

10/10

Exceptional

09 Sep 2023

sung

All of the staff included managers are so friendly.

Business Partner

10/10

Exceptional

19 Feb 2023

Christopher

Chill, friendly staff. Craft Coffee shop 10 feet away

Leisure Friends

6/10

Pleasant

06 Feb 2023

Lisa

Check in was lacking. No information on the property was provided. Not friendly.
Room appeared to be clean, but on closer inspection lots of dust on overhead fan and table legs.
Description of king room is lacking. Only window did not open and was frosted, so you couldn’t see out unless you opened the door to the courtyard. Door had a key lock on the outside and inside and they only provided one key - a safety issue. Bed sagged in the middle. However, after lifting the mattress we discovered the cross boards on the frame were not spaced correctly, so we fixed them.
Pool was small, but the area was nice and comfortable.
Hotel was relatively quiet at night.

Leisure Partner

2/10

Poor

06 Dec 2022

Paul

Very poor pool very small very deceiving photographs of the hotel very noisy drinking till 1:30 in the morning management would not tell them to stop

Leisure Family

2/10

Poor

17 Nov 2022

John

Very small swimming pool. Guests allowed to drink beer and party in the common area and pool area till 1:30 in the morning; very noisy. Loud traffic noise audible around the hotel and in the room. Poor internet connection. Room safe broken. Chair in room broken. Will never return to this property.

Leisure Family

10/10

Exceptional

03 Mar 2022

Pam

The manager Manuel and his staff went out of their way to answer my every need and assist me as I am recovering from a broken leg. The hotel is charming.

Business_and_leisure Self

10/10

Exceptional

02 Dec 2021

Denise

It’s pretty centric, staff was great! Manager and Nubia were great!

Leisure Friends

8/10

Excellent

22 Oct 2021

Vicki

Staff were very friendly and courteous!

Leisure Partner

10/10

Exceptional

20 Jul 2021

Verified traveler

We liked the friendly bilingual staff and its location close to our appointments. We have stayed here overnight several times.

Business_and_leisure Partner

8/10

Excellent

28 Jun 2021

Verified traveler

The room was decorated nice and the bed was comfortable. I enjoyed the view from the rooftop terrace while drinking coffee from the cafe next store. There is no food or drink options inside the hotel which is ok because there are plenty outside. The lobby and sitting areas were nice just suggest some cushion maintenance as some were stained.

Business_and_leisure Partner

8/10

Excellent

20 Apr 2021

cynthia

Nice stay

Everything was perfect. The only thing is the water pressure in the room. They had to turn it off once while we weree there for maintaince

Friends_and_family Family

10/10

Exceptional

20 Mar 2021

Verified traveler

Very friendly & helpful staff. Clean rooms & in a convienant location.

Leisure Self

8/10

Excellent

12 Jan 2021

Verified traveler

Is ok in general everything good construction a round

Business_and_leisure Self

10/10

Exceptional

15 Dec 2020

Melissa

The property was very clean very polite staff and helpful ample rooms

Friends_and_family Partner

8/10

Excellent

17 Nov 2020

Verified traveler

Would stay again, clean and safe. $50 MXN peso Uber to el centro, Malecon or any point of interest, really. Great water pressure, nice pool, and great AC in the room itself (not the living room, bathroom or kitchenette area). WiFi was really spotty, that was our greatest qualm. OXXO is walking distance as are coffee shops and the beach (a bit rocky but not as touristy, which we liked).

Friends_and_family Friends

10/10

Exceptional

03 Nov 2020

Satesh

Clean, quiet, well maintained
Will return on a future date

Leisure Self

8/10

Excellent

18 Mar 2020

Verified traveler

Family run, old time mexican. So so location but found good restaurants and felt safe.

Leisure Family

8/10

Excellent

16 Mar 2020

Ricky

The staff were helpful in spite of our late arrival. The room was large and the bed was very comfy

Leisure Family

10/10

Exceptional

12 Mar 2020

Verified traveler

Lovely stay, very clean, quiet, and nice proximity to buses. ~ 30 min walk to Malecon.

Leisure Friends

8/10

Excellent

10 Mar 2020

Verified traveler

Nice location, helpful staff and the pools are nice. Tucked in with a spacious room i enjoyed the visit

Leisure Self

10/10

Exceptional

14 Feb 2020

lyna

it is very clean and well cared for. The staff are all friendly and helpful. Pool was nice temperature and good seating area on roof. on ground floor their was a lovely seating area and fountain. Rooms are basic but well cared for and in excellent condition.

Leisure Partner

10/10

Exceptional

12 Feb 2020

Mike

The rooms smelt a little musty But the front desk and all the people that work there were excellent

Leisure Self

10/10

Exceptional

07 Feb 2020

Jamie

It was a very cute and cozy little place. Anna Marie was so helpful helping us book a class and find things.

Leisure Partner

8/10

Excellent

03 Feb 2020

Verified traveler

Centrally located. Good access to restaurants. Safe in room not working. No one knew how to fix

Leisure Partner

8/10

Excellent

30 Jan 2020

Kellie

This hotel has a Nice México vibe to it. It was a small hotel so it was not busy with people everywhere. Great location to restaurants and the Mega supermarket. Less then 5 mins walk to the beach. My room was clean. The only problem I had with the hotel was the wifi. Never seemed to work. I did tell the front deck and they got someone in to fix it within an hour. Overall great stay. I would stay here again.

Self

8/10

Excellent

21 Jan 2020

Verified traveler

price was high for the quality of the hotel...one small bottle of water given....should be a bottle a day per.....big key chain with hotle name is not good...loose one key and ......easy to use...... its a friendly place, we stayed there 2 times...nice size rooms and clean except for patios and patio furniture

Leisure Family

10/10

Exceptional

30 Dec 2019

Verified traveler

Great little hotel

The Mar Elena was awesome. Wonderful and helpful staff. The rooms were spacious and comfortable. Beds were nice. Sofa bed wasn’t the most comfortable but it was fine. Nice pool area on the rooftop. Awesome location close to a bunch of great local restaurants, and there’s access to a beach just two blocks away. Downtown was still walkable (about 1.5 miles) as well. Only downsides was that WiFi was spotty but usable and there can be significant noise from traffic depending on where your room is. Overall highly recommended!

Friends_and_family Family

8/10

Excellent

19 Dec 2019

Kelly

Nov. 2019..1 month stay

Nice staff..secure..clean..elevator...good vibes overall.

Self

8/10

Excellent

09 Dec 2019

Dennis