Name: Paloma del Mar
Address: Honduras Col. 5 Diciembre 309, Puerto Vallarta, 48350, MX

2/10

Poor

18 Feb 2026

Karlen

The hotel was simply do it yourself. No shampoo, no room cleaning, no attention to guests. AC doesn’t change the temp, it’s always blowing cold, the guest at the restaurant are super loud and the workers as well so you can rest after 12am. Simply an awful experience.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Jan

Room were very clean. Friendly staff. Helpful and gracious.

10/10

Exceptional

29 Apr 2025

Bradley

Beautiful place to relax. Very accommodating staff. Helpful and courteous. I will definitely return to Paloma. Loved it!!

Leisure Self

6/10

Pleasant

15 Feb 2025

Verified traveler

Nothing special

Room booked had no hot water, had to move to another room. No window in room & no bedside table. Room was bare bones. Room overall needed updated! Loose toilet seat, no where to set things in bathroom. 2 towels ( shabby) , no hand towel or wash cloth. Pool area locked in evening & early morning. Pool not heated. Lounge chairs needed replaced. No common area to sit unless you went to lobby. Fresh Water for drinking only in lobby. Neighborhood nice. Lots of restaurants, short walk to beach. Staff ok. Restaurant upstairs very nice, decent food & AWESOME view! Overall would not stay here again unless I got nicer, updated room with balcony.

Partner

4/10

Poor

15 Feb 2025

Sarah

No common areas for seating, pool access hours varied each day, a little noisy in the room. Overall an average stay.

Leisure Family

6/10

Pleasant

07 Feb 2025

erin

Extremely poor reservation info with hotels.com.

You need to work with hotels and have them clearly specify when reserving with you when room in an interior room with no outside windows. Shame on you. I have ran into this several times with you. It’s a poor reflection on hotels com. Something so simple that you can’t seem to handle.

Self

4/10

Poor

07 Feb 2025

Robert

No shampoo, hairdryer, bar fridge, safe, shelves or closet for clothes, no phone, no iron or ironing board. No room service, no bellboy.

Leisure Self

6/10

Pleasant

30 Jan 2025

Carla

Was very clean, but there was no hot water. It is difficult to enter with lots of luggage, you have to go on the street to enter the front doors. Signage was bad. Had to walk around to find front door. Was very noisy on 4th floor do to restaurant above.

8/10

Excellent

04 Dec 2024

craig

Pool area sucks

Nice place in good location. Their pool area is not usable n needs major renovation

Self

8/10

Excellent

05 Nov 2024

Louis

And it has an elevator plus the roof top Italian restaurant is excellent

Leisure Partner

10/10

Exceptional

17 Apr 2024

Andrew

Great value for money. Clean and comfortable.

A good hotel in a great location. Off of the main street so minimal traffic noise - something to be said for PV!
Very helpful staff, clean and comfortable rooms.
Large rooms - I had a balcony.
Great value for money. I'd stay here again.

Self

8/10

Excellent

13 Mar 2024

Lori

Central location easy walking distance to malecon or las versailles. Road is cobbled and rough so not easy to cross. Close to main road for transport ie bus but not noisy. Staff is very nice and helpful. Building is authentic mexican vibe, clean and functional. Some rooms have kitchenette for longer stays. If you want an authentic mexican hotel, this would be a good choice. Lots of food options at your doorsstep.

Business_and_leisure Self

10/10

Exceptional

15 Nov 2023

Gary

Overall, this is a great location in Cinco de Diciembre. We are able to walk to many locations. There is an excellent restaurant with great view on site. Our only complaint was that we never seemed to find the time when shower was warm.

Leisure Family

4/10

Poor

08 Nov 2023

Todd

The toilet leaked providing a water puddle in the bathroom. Then the toilet stopped working

8/10

Excellent

04 May 2023

Mark

N/A

Business_and_leisure Self

4/10

Poor

01 May 2023

William

The room was a bear bones room. there was. only 2 towels no shampoo or other bathroom stuff. 2 Glases no water had to go to the lobby and get it from the dispencer there. Traffic noise was horible and the garbage truk kam every night at 2am to cleanu the trash on the street.

2/10

Poor

18 Mar 2023

Keith

Check in was horrific .Rude staff. Geo was the check in lady..made it really difficult and we had to pay more for the room .Been coming there for years.. maybe never go back now.

Leisure

10/10

Exceptional

01 Mar 2023

Mag

Lovely room with an ocean view. Very well maintained. Will definitely recommend this place to family and friends!

Friends_and_family Friends

4/10

Poor

01 Mar 2023

Teresa

room was like a jail vell, the bathroom was mold everywhere, no hotwater at all, even when the repair guy came..the hotwater still didnt work! Pool needs fixing,

Leisure Family

8/10

Excellent

26 Feb 2023

John

A real taste of the culture. Walking distance to the Malecon area and many exquisite restaurants.

Leisure Partner

10/10

Exceptional

15 Feb 2023

rosemary

People location

Leisure Family_with_children

8/10

Excellent

01 Feb 2023

Gina

Very clean place to stay. It said maid service only once during our 7 night stay but we had someone come daily which was great. Only thing i would recommend is not to stay on the 4th floor...its too noisy when people leave the roof top restaurant.
Also, would have liked to have a small fridge as well as a coffee maker in the room.

Partner

10/10

Exceptional

21 Dec 2022

Jane

Nice old style hotel, spacious, clean and comfortable.
Love the area, pool is great and has little kitchenette which is perfect for making simple breakfast at home, no need to go out.

Leisure Partner

10/10

Exceptional

24 Mar 2022

Jerry

Great place to stay. The staff was amazing.

Leisure Self

4/10

Poor

14 Mar 2022

Joanne

Disappointed

Really disappointed in this hotel. Absolutely no amenities other than WiFi and parking. No TV, no toiletries, and not even a continental breakfast, had to ask for drinking glasses. I realize this is Mexico so didn’t expect a coffee maker, microwave or fridge. The sewer/urine smell was nauseating (never went
away, was continuous).

The only positive thing was it was clean. Experienced lovely music from neighbouring restaurant. Given the price was comparable to other hotels, I was hoping for similar amenities. I would not go back.

Partner

10/10

Exceptional

04 Mar 2022

Renee

Nice place!

This little hotel is a great deal for the price! Located just a few minutes walk from the beach, and with lots of great restaurants, street food, and cafes nearby. The building is old and a bit outdated, but bright and cute. It is kept extremely clean and has everything you need. The front desk staff are very friendly and helpful. The only problem I had was the sound from the room next door and from the hallway - if you're a light sleeper be sure to bring earplugs. Otherwise a very nice stay!

Self

8/10

Excellent

01 Mar 2022

Joselyn

Lovely, but not \"Adults Only\"

The hotel is very clean and in a great location. The pool area is lovely as well. The staff, specially Daniel, is wonderful and knowledgable!

This is NOT an adults only hotel tho. There were children screaming everywhere at all times of the day.

Self

10/10

Exceptional

25 Feb 2022

Darcy

Recommended

Excellent deal cost wise, they allowed me to check in early after a particularly bad experience with an airbnb (how to make last minute plans) added bonus to front desk let me check in quite a bit early to accommodate me great stay very comfortable bed friendly staff

Self

10/10

Exceptional

22 Feb 2022

Alvin

The lady at the front desk was great

Leisure

10/10

Exceptional

22 Feb 2022

Anamaria

Really loved the location and the staff were amazing.

Leisure Partner

8/10

Excellent

21 Feb 2022

Margaret

Need tvs and better internet

Leisure Self

10/10

Exceptional

26 Jan 2022

Kendra pp

Extended stay

I extended my visit as the location is excellent for walking. rConvenient and comfortable.

Self

8/10

Excellent

25 Jan 2022

Kendra pp

Worth a visit

Stayed for a four day stopover. It is an older Mexican style hotel, a little tired around the edges, location is primo and the price was right.

Self

8/10

Excellent

12 Jan 2022

Linda

The front desk personnel were very helpful.

Leisure Family

8/10

Excellent

11 Jan 2022

Verified traveler

Overall great stay for a single night. Comfortable king bed, and great water pressure. The AC worked well, as did the WiFi. Convenient location was the selling point for our stay, and should I need a single night awaiting a flight again, I would book. It does need some renovations, but overall great stay.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2021

Elizabeth

December 2021

Amazing location, small and quaint just what we were looking for. A cheap stay that is worth it! Definitely will be coming back.

Friends_and_family Family

6/10

Pleasant

09 Dec 2021

serge

No TV in any room

Leisure Self

6/10

Pleasant

04 Dec 2021

Michael

The hotel is in a popular neighborhood with many shops, restaurants. and cafes. A nice beach with amenities is a few blocks away. It is within walking distance to the Malecon and the Romantic Zone. We stayed in an ocean view suite with a kitchenette but we’re told because we were only staying two nights we did not have access to any of the kitchen supplies. Not even a wash cloth or utensils but that we could use the staff kitchen in the lobby to heat up any meals. The room only had the very basics. One towel per person, no shampoos. And you had to leave a $500 peso deposit for the room key and air conditioner control. The rates are double what you would expect to pay for the room type so be aware of this when booking if you are expecting to be able to prepare any meals or have any level of comfort beyond the bare minimums. The plus sides are the location and cleanliness and friendly and helpful staff.

Leisure Partner

8/10

Excellent

28 Jul 2021

Verified traveler

Room was next to entertainment was noisy laud every day

Leisure Family

2/10

Poor

21 Jul 2021

Verified traveler

No me gusto porque me dieron la peor habitacion q tenian apestaba komo si tuviera años cerrada y nadie la abrio ademas nos cambiaron de habitacion y aparte noa cobraron extra estaba un poko mejor la habitacion pero el baño muy cochino. Una persona del hotel solo se dedico a fastidiar nuestra estancia ahi,no es la primera ves q me kedo ahi pero esta fue la peor creo ue no regresaria ahi cuando vuelva de visita a puerto vallarta

Family_with_children

6/10

Pleasant

11 Jul 2021

Verified traveler

It is old, last century style hotel. Massive iron keys from rooms gives you nostalgia for old times :)) Pros: very good location, very clean (except pool) - cleaning ladies doing great job, polite staff in reception who speak English as well. They gave me ocean view room, as I requested.
Cons: Pool is very small, and does not seem clean. Hotel need some renovation. One time elevator was not working (fortunately there are only 4 floors, so not a huge deal). Also, some minimal kitchen appliances would be nice. I stayed in Superior room - there were sink , refrigerator , and small stove there but no coffee machine or even small teapot to make hot water (for tea of coffee) which for me seems strange. If I stay longer I would probably buy some ovenproof dish to make coffee and tea :)

Leisure Self

8/10

Excellent

25 Jun 2021

Verified traveler

Great service and helpful staff. Room was big, a/c kept room nice and cool. Very close to beach.

Business_and_leisure Family

10/10

Exceptional

06 Apr 2021

Verified traveler

Great kids had fun at the pool and short walk to the beach and El Malecón

Friends_and_family Family_with_children

8/10

Excellent

05 Jan 2021

Verified traveler

Hard to sleep a lot of noise...
Mucho ruido por las madrugadas
Dificil pude Dormir

Leisure Self

8/10

Excellent

04 Jan 2021

Verified traveler

Great location, clean and comfortable!

Friends_and_family Friends

8/10

Excellent

13 Dec 2019

Frederick

Beds were uncomfortable but really not that important.

Partner

6/10

Pleasant

28 Apr 2019

Maria

It was close to beach, but needed more variety in breakfast choice. It was good that breakfast was included.

8/10

Excellent

14 Jan 2019

Sandra

The hotel is in an older area of town not far from the main street and beach. It is well maintained and consists of 3 buildings with 3 restaurants. The restaurants were all good. They have long stay accommodations (some people have been coming to stay for 20+ years) in addition to hotel rooms. Our room was very well equipped and spacious with a nice, private balcony. Wifi was available in all areas and worked well.

Partner

4/10

Poor

12 Dec 2018

Verified traveler

Hotel 10 blocks from the Malecon, AC worked well, bed was very hard and uncomfortable. Had a phone and fridge that did not work.Front
desk help unfriendly .Power went off twice and elevator did not work. This hotel needs maintenance and up keep.Would not stay here again

8/10

Excellent

02 Aug 2018

Jose'

It is a rustic, Mexican family oriented older hotel.